We’re all on this journey—the route

to 2014—together. There will be many

milestones along the way, all leading us

to achieving our three key strategic goals:

improve customer perception; improve

employee experience; and maintain fi nancial

stability. This poster serves as a reminder

of where we’re going, and some of the

things we’ll need to accomplish together

to get there. Display it proudly in your

work area. For a full list of TP projects,

visit the Transformation Program site

on the hub under “route to 2014.”