royal north shore hospital finance group restructure · royal north shore hospital finance group...

Newsletter: 28/2015

Date: 6 February 2015

Distribution: All reps RNSH

Contact: Glen Pead

Royal North Shore Hospital Finance Group Restructure

Dear Member, The HSU has received the attached correspondence from the Northern Sydney Local Health District regarding a proposed restructure of the Royal North Shore Hospital Finance Group. This proposal directly affects up to 20 positions and may lead to a significant number of staff being declared excess and potentially losing their employment with NSW Health. Could members with any concerns over the proposal please review these documents and refer any concerns to HSU organiser Glen Pead [email protected] by 20 February 2015. In unity,

Gerard Hayes Secretary, HSU NSW/ACT.

Revenue Manager

HSM4

Revenue

Accountant

HSM3

Revenue Systems

Coordinator

HSM2

FTE 0.66

Revenue Business

Analyst

Finance Officer Leader

(Medical Billing)

HSM1


(Billing Accommodation)

HSM1


(Debtor Control)

HSM1


(Receipting/Reporting)

HSM1

Simplified Billing

Officer

AO4

Debtors Officer

AO2

Medical Billing

Officer

AO3

(4 FTE)

Simplified Billing

Officer

AO3

Snr Revenue

Officer

AO6

Finance Officer

AO4

Finance Officer

AO3

Simplified Billing

Officer

AO3

Accommodation Officer

AO3

(3 FTE)

Snr Cashier RNSH

AO5

Finance Officer

AO3

(3 FTE)

Assistant Cashier

RNSH

AO3

Snr Finance

Officer

AO6

Finance Officer

AO5

Current Revenue Structure

Establishment as at 4 February 2015Total FTE 28.0

Debtors Officer

AO3

3 FTE

Revenue

Improvement Officer

HSM1

Receivables Manager

HSM2

Positions/Contractors created in response to Internal Audit recommendations

Position Description Template for Interim Electronic Recruitment System

Position Number: <Auto Generated>

Position Title: Accounts Receivable Manager

Cost Centre:

Organisation: Northern Sydney Local Health District

Geographical Locations/Suburbs:

Northern Sydney

Facilities/Hospitals: All NSLHD facilities and hospitals

Multiple Awards? Y/N

N

Award Grouping(s):

Classification(s): HSM 2

Registration/Licence Requirements

N/A

A) Specialty Coding - MEDICAL:

(Only complete A or B)

Professional Category

Primary Function Client Group Speciality Code

Medical Basic training med / other

Advanced / Comb Training medicine / other

Paed - Adv/Combined Training

Medicine / Other

Paed & Child Health

Surgery - Basic Training

Surgery - Advanced Training

Surgery - Other

Unstreamed

Adult

Paediatric

Mixed

B) Specialty Coding - NURSING:




Nursing Critical Care / ED

Medical

Surgical

Mixed Medical / Surgical

Peri operative

Midwifery/Obstetrics

Aged Care

Rehabilitation/Disability

Mental Health

Family & Child Health

Community Health

Other

Adult

Paediatric

Mixed

Vaccination Category: Category A

X Category B

Responsible To: Revenue Accountant

Responsible For (staff): Direct Reports: Senior Debt Collection Officer (AO5)

Debt Collection Officer (A04) 2 FTE

Debt Collection Clerk (AO3) 2 FTE

Receipting Supervisor (AO6)

Purpose of Position: The Accounts Receivable Manager is responsible for the day to day management of the debt collection team and the receipting and cashiers team. The incumbent will drive organisational performance in improving debt collection including assisting NSLHD to gain control of revenue related initiatives and supporting the establishment of a flexible workforce that can respond to changing demands. The incumbent will analyse the debt portfolio and the systems and processes for managing debt recovery, and provide advice and leadership in systems redesign and improvement. The position holder will manage the processing of backlog in regard to debt, and involve staff in the review, development, and implementation of new systems and processes to improve debt recovery. The position will be responsible for reviewing the cash handling and other relevant cashiering policies and procedures and facilitating stakeholder engagement and implementation on an organisational wide basis. The position holder will lead and mentor staff across the structure to ensure they are well educated and supported with the new processes, systems and requirements and ensure a high level of skills transfer to support the empowerment of the debt recovery team.

Key Accountabilities Manage the debt management team including driving the organisational change requirements necessary to overcome processing performance issues and improve debt recovery monitoring and performance.

Manage the receipting and cashiering team including ensuring adherence to financial controls and the delivery of an effective service oriented service.

Apply high level debt management knowledge, technical expertise and professional judgement to debt recovery and accounts receivable activities.

Lead the review, management and collection of debt related to Patient Admissions, Medical and Sundry Debt, including compensable or ineligible accommodation billing and medical billing, and prostheses fees.

Act as the primary point of contact with Health Share in the management of sundry debts and provide the Revenue Accountant and Revenue Manager with status of key accounts.

Ensure compliance with the Ministry of Health Fees Procedure Manual and relevant Policies and Procedures, LHD Policies and Procedures, Department of Health and Aging rules and regulations, and Accounting Standards across the LHD.

Manage the health fund Receivable collection process.

Manage the debtor tracker process, ensuring that all staff are contributing to the build-up of debtor information and that it is updated on a weekly basis for ongoing review and followup.

Assist the LHD to implement effective processes to clear the backlog of outstanding debt.

Implement and maintain performance monitoring for debt management and recovery (including the reporting of debt levels on a weekly and monthly basis), and Receivable including analysing each team’s performance.

Manage the Debt Recovering and Receivable teams to achieve and maintain service levels and KPIs.

Ensure the timely allocation of remittances against invoices raised through Oracle, PBRC, and Hosbil, including followup with the respective debtors about allocation.

Ensure the timely review and actioning of credit balances, including the processing of refunds.

Manage the review, documentation and modification of internal debt recovery and Receivable processing to respond to technological and system changes.

Ensure the proper application of internal controls through the management and promulgation of systems controls, and policies and procedures.

Ensure systems and procedures meet legal and regulatory requirements with respect to debt recovery and Receivable.

Ensure effective systems exist to identify and record individual patient debt outstanding for greater than 30 days and initiating appropriate debt recovery action in accordance with policy requirements.

Drive process improvement and ensure appropriate referral and lodgement of debts to debt recovery agents.

Lead the development, implementation and maintenance of a debt collection procedure.

Identify deficiencies in internal lodgement processes, both at a facility and LHD level, and improve the processes to achieve effective and timely lodgement practices and lead the engagement of stakeholders and education of users.

Review cash handling and other relevant cashiering policies and procedures ensuring comprehensive implementation of relevant policies on an organisational wide basis.

Develop work instructions, templates and staff communications to

support adherence to cash handling and the reimbursement of funds under NSLHD procedures.

Lead the transfer of skills and knowledge of new systems, processes, performance expectations and reporting to debtor control and receipting and cashier staff.

Work cooperatively with Revenue Business Analyst to support the effective implementation of all components of PBRC.

Lead stakeholder engagement across the Local Health District to improve debt management and receivables.

Ensure that month end and year end obligations are met according to schedule.

Manage the preparation of appropriate financial management reports to provide advice to senior Finance managers and the LHD Executive.

Work effectively as an integral part of the Finance team in resolving debt recovery issues and implementing agreed actions.

Manage and prioritise workload to meet competing demands and ensure timetables are met, particularly with respect to project timeframes.

Assess risks and system failures and analyse, plan implement and manage processes, systems and controls to protect the LHD’s revenue generation and the reliability, integrity and accuracy of financial information.

Undertake special projects and other tasks as allocated.

Challenges / Problem Solving Lead the implementation of a new organisational structure for accounts Receivable.

Lead staff within the team and within facilities to make the changes necessary to improve the service.

Manage a receipting and cashiers service where there is site based staff under hospital administration needing to follow District level procedural requirements.

Communication Internal The Accounts Receivable Manager will liaise with LHD staff and managers about debt management practices, receipting and cashiering. The incumbent will work closely with other Revenue staff as well as other senior LHD managers and hospital staff. The incumbent will liaise and provide advice to hospital revenue and admissions staff and site based cashiers.

External Externally, the Accounts Receivable Manager will have regular contact with representatives of HealthShare, colleagues within other LHDs, Medicare, Private Health Funds, debt recovery agencies, patients and patient legal representatives. The incumbent will liaise with private health funds to identify deficiencies in processing practices that affect delays to payment times, and negotiate and implement corrective action.

Decision Making The Accounts Receivable Manager is accountable to the Revenue Accountant for the provision of advice, achievement of work priorities and the day to day management of allocated staffing and projects. The position holder is expected to provide high level judgement in managing key portfolios and balancing competing work priorities.

Selection Criteria

(max 8 criteria)

A tertiary qualification in Accounting, Business or Commerce and/or meet extensive experience in a similar role, preferably within the public sector

Experience in a senior accounts receivable role

Demonstration of hands on experience in debtor review, debtor management, follow up and recovery and with dealing with debt recovery agents

Demonstrated experience with developing and analysing Key Performance Indicators

Demonstrated knowledge and use of financial systems and databases to extract data, collate and report information using Oracle, PBRC, Excel and Microsoft Office

Demonstrated high level written, verbal and interpersonal communication skills including report writing, performance analysis and the develop of procedures and administrative systems to support financial control for cash handling

Proven ability to manage and prioritise workloads to meet competing demands

High level interpersonal skills and consultation skills, strong customer service skills combined with the capacity to work as part of a team and to explain and discuss policy issues to a diverse range of stakeholders.

Position Dimensions

Staffing Approximately 8 FTE including indirect reports

Budget Nil

Financial Delegation

Nil

Pre Employment Screening Check – select one

What pre-employment screening check is required for this position:

X National Criminal Record Check

Working With Children

Aged Care

Attachments – provide as a separate document(s)

Attachment 1: Competency Framework

Attachment 2: Organisational Profile <Auto Generated>

Attachment 3: Organisational Chart

Attachment 4:Medical Board Information

Job Demands Checklist

Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

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en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le

Sitting - remaining in a seated position to perform tasks X

Standing - remaining standing without moving about to perform tasks X

Walking - Floor type: even / uneven / slippery, indoors / outdoors, slopes X

Running - Floor type: even / uneven / slippery, indoors / outdoors, slopes X

Bend/Lean Forward from Waist - Forward bending from the waist to perform tasks X

Trunk Twisting - Turning from the waist while sitting or standing to perform tasks X

Kneeling - remaining in a kneeling posture to perform tasks X

Squatting / Crouching - Adopting a squatting or crouching posture to perform tasks X

Leg / Foot Movement - Use of leg and / or foot to operate machinery X

Climbing (stairs/ladders) - Ascend / descend stairs, ladders, steps X

Lifting / Carrying - Light lifting & carrying: 0 - 9 kg X

Lifting / Carrying - Moderate lifting & carrying: 10 - 15 kg X

Lifting / Carrying - Heavy lifting & carrying: 16kg & above X

Reaching - Arms fully extended forward or raised above shoulder X

Pushing / Pulling / Restraining - Using force to hold / restrain or move objects toward or away from the body

X

Head / Neck Postures - Holding head in a position other than neutral (facing forward) X

Hand & Arm Movements - Repetitive movements of hands and arms X

Grasping / Fine Manipulation - Gripping, holding, clasping with fingers or hands X

Work At Heights - Using ladders, footstools, scaffolding, or other objects to perform work

X

Driving - Operating any motor powered vehicle X

Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

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No

t A

pp

licab

le

Sight - Use of sight is an integral part of work performance e.g. Viewing of X-Rays, computer screens

X

Hearing - Use of hearing is an integral part of work performance e.g. Telephone enquiries

X

Smell - Use of smell is an integral part of work performance e.g. Working with chemicals

X

Taste - Use of taste is an integral part of work performance e.g. Food preparation X

Touch - Use of touch is an integral part of work performance X

Psychosocial Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

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Distressed People - e.g. Emergency or grief situations X

Aggressive & Uncooperative People - e.g. drug / alcohol, dementia, mental illness X

Unpredictable People - e.g. Dementia, mental illness, head injuries X

Restraining - involvement in physical containment of patients / clients X

Exposure to Distressing Situations - e.g. Child abuse, viewing dead / mutilated bodies

X

Environmental Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

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Co

nsta

nt

Rep

eti

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No

t A

pp

licab

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Dust - Exposure to atmospheric dust X

Gases - Working with explosive or flammable gases requiring precautionary measures

X

Fumes - Exposure to noxious or toxic fumes X

Liquids - Working with corrosive, toxic or poisonous liquids or chemicals requiring PPE

X

Hazardous substances - e.g. Dry chemicals, glues X

Noise - Environmental / background noise necessitates people raise their voice to be heard

X

Inadequate Lighting - Risk of trips, falls or eyestrain X

Sunlight - Risk of sunburn exists from spending more than 10 minutes per day in sunlight

X

Extreme Temperatures - Environmental temperatures are less than 15C or more than 35C

X

Confined Spaces - areas where only one egress (escape route) exists X

Slippery or Uneven Surfaces - Greasy or wet floor surfaces, ramps, uneven ground X

Inadequate Housekeeping - Obstructions to walkways and work areas cause trips and falls

X

Working At Heights - Ladders / stepladders / scaffolding are required to perform tasks

X

Biological Hazards - e.g. exposure to body fluids, bacteria, infectious diseases X

Revenue Manager,

HSM4

Revenue Accountant Billing

HSM3Monthly Journal

Billing related reconciliations

Communication & Liaising with stakeholders

Mgt of operational revenue functions, incl monitoring of KPIs

and addressing operational issues as they apply

Review business systems and workflows internal & external

Training and development

PBRC Systems

Administrator HSM2HOSTED

0.66 FTE NSLHD

0.33 FTE CCLHD

Revenue Business Analyst

HSM3Risk identification, analysis & development and ensure revenue

systems are controlled, accountable and integrated into existing

systems.

Review business systems and workflows

Stakeholder engagement

Revenue improvement

Reduce revenue leakage

Maximise opportunities derived from technological advancements

and staff capability

Billing

Team Leader

HSM1

Revenue Officer

(Debt Collection)

AO4

(2 FTE)

Accounts Receivable

Manager

HSM2

Senior Billing

Officer

Accommodation

Billing

AO5 Edit check

management

Billing Manager

HSM2Independent Auditing

QA Lead

Liaison with Frontline hospital staff

Accommodation

Billing Officer

AO4

(2 FTE) More complex

processing and Q&A

Accommodation

Billing Clerk

AO3

(2 FTE)

Receipting

Supervisor

AO6

Revenue Officer

Receipting

AO4

(2 FTE)

Revenue Clerk

Receipting

AO3

(1 FTE)

Senior

Revenue Officer

(Debt Collection)

AO5

Revenue Clerk

(Debt Collection)

AO3

(2 FTE)

Proposed District

Revenue Structure

Revenue Improvement

Officer

HSM1 Assist Business Analyst to

identify and implement site

and service initiatives

Revenue Accountant- Receivables

HSM3

2icReceivables related reconciliations

Communication & Liaising with stakeholders

Mgt of operational revenue functions, including of monitoring

of KPIs and addressing operational issues they apply

Review business systems and workflows internal & external

Training & Development

Senior Billing

Officer Medical

Billing

AO5

Medical Billing

Officer

AO4

(2 FTE)More complex

processing and Q&A

Medical Billing

Clerk

AO3

(1 FTE)

Relief Revenue

Clerk

AO3

2 FTE

Total FTE 29.0



Position Title: Receipting Supervisor

Cost Centre:



Northern Sydney



N

Award Grouping(s): Health Employee’s Administrative Staff (State) Award

Classification(s): AO6


N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B

Responsible To: Accounts Receivable Manager

Responsible For (staff): Revenue Officer (AO4) (2 FTE)

Revenue Clerk, Receipting (AO3)

Purpose of Position: The Receipting Supervisor is responsible for the supervision of the receipting team including overseeing the provision of general administrative duties, fast, accurate and timely data entry, invoicing, receipting, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The incumbent will be responsible for the undertaking of more complex receipting issues and will act as a senior point of escalation within the Receipting Team. The Receipting Supervisor will be required to apply high level Excel skills to the sorting of data, development and production of reports and will provide key strategic analysis and advice to support improved processing and financial management.

Key Accountabilities Supervise the day to day operations of the receipting team including allocation of duties and monitoring of performance to ensure organisational priorities and targets are met.

Supervise staff to ensure compliance with Ministry of Health and NSLHD policies, procedures, work instructions in relation to receipting and banking procedures.

Respond to requests for advice and direction from Revenue staff both at a District and site level.

Exercise advanced skills and knowledge in respect of receipting and cashiering functions including checking the work of others within Revenue and the exercise of an interpretive role in respect of receipting issues and enquiries.

Act as a primary point of contact for receipting and cashiering inquiries from hospital staff and provide advice on receipting processes and requirements as appropriate.

Provide professional reporting supervision of cashiers located at sites ensuring high level knowledge and understanding receipting and banking procedures.

Ensure that the work performed by the receipting team complies with internal control measures to Audit standard.

Liaise with site cashiers and their supervisors with respect to achievement of timely cashiering responsibilities.

Escalate receipting issues as appropriate to ensure the timely resolution of issues and prioritisation of work.

Ensure the timely follow up on unallocated receipts in the bank statement.

Ensure the timely completion of daily cash journals for processing in the financial system.


Provide fast and accurate data entry, submission and follow up through PBRC.

Receipt monies into the Hosbil System and PBRC for patient billing.

Receipt monies into the Oracle Receivables System for other

remittances.

Ensure that daily receipting undertaken by the LHD balances to

system reports and is prepared for banking.

Investigate receipting issues and follow up, including resolving more complex issues appropriate to level of expertise and appointment level.

Apply well developed communication skills in dealing with phone and email enquiries with respect to receipting activities and action or refer on as appropriate.

Train District Revenue and hospital staff in the use of the PBRC system, cashiering and receipting processes and provide assistance as needed to support the effectiveness of the cashiering and receipting service.

Have oversight of the reporting of key performance indicators for the Accounts Receivable Team (both receipting and debt management) and for the monitoring of unallocated receipts and debt levels at a hospital and LHD level.

Provide advice to other Revenue staff and to hospital staff as to the legal, policy and system processing requirements relating to receipting through Medicare, the Department of Veteran Affairs and private health funds.

Monitor receipting levels and escalate identified issues to Accounts Receivable Managers, hospital staff and Revenue Accountant to support the LHD’s cash position.

Provide detailed information in an accurate and timely manner, often under tight deadlines.

Contribute to the preparation and analysis of performance reports and correspondence.

Develop guidelines, rules, instructions or procedures for use by other staff relevant to the area of responsibility.

Work with other members of the Receipting Team to ensure issues are prioritised and allocated dependent on the level of complexity.

Work collaboratively with the Debt Recovery Team to ensure achievement of priorities, including supporting staff to work across both teams as needed.

Manage own work to meet competing demands and ensure timetables are met, working under limited direction.

Write reports, documents and correspondence, including drafting complex correspondence for senior officers, accurately and clearly.

Supervise receipting staff to ensure compliance with Ministry of Health policies and procedures, District policies and procedures, Accounts and Audit Determination for Public Hospital Organisation and Accounting Manual for Public Health Organisations, in particular to Receipting and Banking Procedures.

Ensure the maintenance of a Register of Accountable Records to Audit standard.

Participate in the annual cash count.

Review entries in the Debtor Tracker and action as appropriate.

Ensure comments are entered into the Debtor Tracker according to established protocols.

Sort and analyse data and produce reports from PBRC and the Debtor Tracker and use to prioritise work and action outstanding work.

Formulate policies that reflect current and future organisational requirements.

Undertake error corrections as needed.

Adhere to receipting business processes within multiple systems including PBRC, Hosbil and Spediclaim.

Ensure issues within the receipting team are prioritised and allocated dependent on the level of complexity.

Work under broad supervision from the Accounts Receivable Manager to meet competing demands and ensure timetables are met, including applying independence in achieving allocated workloads.

Meet allocated key performance targets for receipting.

Undertake quality assurance activities relating to receipting responsibilities.

Conduct performance reviews with staff on an annual basis.

Support the Accounts Receivable Manager with staff management issues as necessary.

Comply with Ministry of Health policies, LHD policies and procedures.

Complete standard forms and templates and complete, review and issue correspondence.

Review, evaluate and make recommendations concerning workflows and processes, exercising initiative in the application of established work practices and procedures.

Work within other teams within District Revenue as may be necessary to support the achievement of core outcomes during periods of peak workload or staff absences.

Support risk management for Revenue related risks within the LHD.

Ensure security of patient and staff privacy and organisational compliance with legislative requirements pertaining to privacy.

Participate in an annual performance development review.

Undertake general administrative duties, including filing, scanning and culling within the Revenue Team.

Travel between facilities and other Ministry of Health facilities in meeting the requirements of the role.

Challenges / Problem Solving Evaluate new methods and technology and disseminate information to appropriate areas.

Investigate or evaluate legislation, regulations, instructions or procedural guidelines relevant to the position.

Supervise staff to ensure achievement of work priorities to support reporting timeframes or other time specific requirements.

Assist the Accounts Receivable Manager and Revenue Officers in complex tasks or projects.

Work within a changing environment and with new IT systems.

Develop strong partnerships with workplace stakeholders

Develop strong working relationships to support effective outcomes

Have oversight of a receipting and cashiers service where there is site based staff under hospital administration needing to follow District level procedural requirements.

Communication Internal Internally, this position regularly confers directly with staff within other teams within District Revenue, and Admissions staff and Patient Liaison Officers and Revenue staff at a hospital level.

External Externally, the Receipting Supervisor has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, HealthShare and Health Funds.

Decision Making The Receipting Supervisor is accountable to the Accounts Receivable Manager for the provision of advice, achievement of work priorities and the day to day management of allocated responsibilities. The position holder is expected to provide sound judgement in managing key projects and balancing competing work priorities. The incumbent is expected to apply high level interpretation and judgement as to the proper application of Policy and legislative requirements as related to the role.

Selection Criteria

(max 8 criteria)

1. Certificate lll in Accounts Administration and/or equivalent work experience, or a combination of study and work experience.

2. Advanced skills and knowledge in respect of cashiering and receipting functions including extensive experience checking the work of others and providing analysis and advice and analysis with respect to service issues and enquiries.

3. Extensive experience with using databases and Excel, developing reports using Excel and undertaking data analysis and providing advice with respect to trends and identified service issues.

4. Experience with supervising a team to provide a high quality, professional and customer focused service including the capacity to prioritise the team’s work based on organisational priorities and service delivery imperatives.

5. Advanced computers skills, particularly with Excel and accounting systems such as Oracle, PBRC and other billing systems combined with strong administrative skills and the capacity to provide attention to detail.

6. Demonstrated ability to effectively communicate, both in writing and verbally, with the ability to bring a creative approach to problem solving and conflict resolution.

7. High level interpersonal skills, consultation and negotiation skills, and the capacity to explain policy requirements to a diverse range of stakeholders.

8. Experience with developing and maintaining key performance indicators (KPIs) related to staff processing and financial management.

Position Dimensions

Staffing 3 FTE

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

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No

t A

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X





X


Sensory Demands

Infr

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Occasio

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Fre

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Co

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Rep

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No

t A

pp

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X


X


X




Infr

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No

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X


Infr

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Rep

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No

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X



X



X



X


X




X


X




Position Title: Receipting Supervisor

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B


Responsible For (staff): Revenue Officer (AO4) (2 FTE)

Revenue Clerk, Receipting (AO3)

Purpose of Position: The Receipting Supervisor is responsible for the supervision of the receipting team including overseeing the provision of general administrative duties, fast, accurate and timely data entry, invoicing, receipting, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The incumbent will be responsible for the undertaking of more complex receipting issues and will act as a senior point of escalation within the Receipting Team. The Receipting Supervisor will be required to apply high level Excel skills to the sorting of data, development and production of reports and will provide key strategic analysis and advice to support improved processing and financial management.

Key Accountabilities Supervise the day to day operations of the receipting team including allocation of duties and monitoring of performance to ensure organisational priorities and targets are met.

Supervise staff to ensure compliance with Ministry of Health and NSLHD policies, procedures, work instructions in relation to receipting and banking procedures.

Respond to requests for advice and direction from Revenue staff both at a District and site level.

Exercise advanced skills and knowledge in respect of receipting and cashiering functions including checking the work of others within Revenue and the exercise of an interpretive role in respect of receipting issues and enquiries.

Act as a primary point of contact for receipting and cashiering inquiries from hospital staff and provide advice on receipting processes and requirements as appropriate.

Provide professional reporting supervision of cashiers located at sites ensuring high level knowledge and understanding receipting and banking procedures.

Ensure that the work performed by the receipting team complies with internal control measures to Audit standard.

Liaise with site cashiers and their supervisors with respect to achievement of timely cashiering responsibilities.

Escalate receipting issues as appropriate to ensure the timely resolution of issues and prioritisation of work.

Ensure the timely follow up on unallocated receipts in the bank statement.

Ensure the timely completion of daily cash journals for processing in the financial system.





remittances.

Ensure that daily receipting undertaken by the LHD balances to

system reports and is prepared for banking.



Train District Revenue and hospital staff in the use of the PBRC system, cashiering and receipting processes and provide assistance as needed to support the effectiveness of the cashiering and receipting service.

Have oversight of the reporting of key performance indicators for the Accounts Receivable Team (both receipting and debt management) and for the monitoring of unallocated receipts and debt levels at a hospital and LHD level.

Provide advice to other Revenue staff and to hospital staff as to the legal, policy and system processing requirements relating to receipting through Medicare, the Department of Veteran Affairs and private health funds.

Monitor receipting levels and escalate identified issues to Accounts Receivable Managers, hospital staff and Revenue Accountant to support the LHD’s cash position.



Develop guidelines, rules, instructions or procedures for use by other staff relevant to the area of responsibility.


Work collaboratively with the Debt Recovery Team to ensure achievement of priorities, including supporting staff to work across both teams as needed.



Supervise receipting staff to ensure compliance with Ministry of Health policies and procedures, District policies and procedures, Accounts and Audit Determination for Public Hospital Organisation and Accounting Manual for Public Health Organisations, in particular to Receipting and Banking Procedures.

Ensure the maintenance of a Register of Accountable Records to Audit standard.





Formulate policies that reflect current and future organisational requirements.



Ensure issues within the receipting team are prioritised and allocated dependent on the level of complexity.




Conduct performance reviews with staff on an annual basis.

Support the Accounts Receivable Manager with staff management issues as necessary.










Challenges / Problem Solving Evaluate new methods and technology and disseminate information to appropriate areas.


Supervise staff to ensure achievement of work priorities to support reporting timeframes or other time specific requirements.

Assist the Accounts Receivable Manager and Revenue Officers in complex tasks or projects.




Have oversight of a receipting and cashiers service where there is site based staff under hospital administration needing to follow District level procedural requirements.


External Externally, the Receipting Supervisor has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, HealthShare and Health Funds.

Decision Making The Receipting Supervisor is accountable to the Accounts Receivable Manager for the provision of advice, achievement of work priorities and the day to day management of allocated responsibilities. The position holder is expected to provide sound judgement in managing key projects and balancing competing work priorities. The incumbent is expected to apply high level interpretation and judgement as to the proper application of Policy and legislative requirements as related to the role.

Selection Criteria

(max 8 criteria)

1. Certificate lll in Accounts Administration and/or equivalent work experience, or a combination of study and work experience.

2. Advanced skills and knowledge in respect of cashiering and receipting functions including extensive experience checking the work of others and providing analysis and advice and analysis with respect to service issues and enquiries.

3. Extensive experience with using databases and Excel, developing reports using Excel and undertaking data analysis and providing advice with respect to trends and identified service issues.

4. Experience with supervising a team to provide a high quality, professional and customer focused service including the capacity to prioritise the team’s work based on organisational priorities and service delivery imperatives.

5. Advanced computers skills, particularly with Excel and accounting systems such as Oracle, PBRC and other billing systems combined with strong administrative skills and the capacity to provide attention to detail.

6. Demonstrated ability to effectively communicate, both in writing and verbally, with the ability to bring a creative approach to problem solving and conflict resolution.

7. High level interpersonal skills, consultation and negotiation skills, and the capacity to explain policy requirements to a diverse range of stakeholders.


Position Dimensions

Staffing 3 FTE

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le
















X





X


Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le


X


X


X




Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le






X


Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le



X



X



X



X


X




X


X




Position Title: Revenue Clerk (Billing)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B

Responsible To: Billing Team Leader

Responsible For (staff): Nil

Purpose of Position: The Revenue Clerk is responsible for the provision of general administrative duties, fast, accurate and timely data entry, invoicing, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The Revenue Clerk will be required to apply competent Excel skills to the sorting of data, production of reports and analysis and prioritisation of data sets as they relate to billing and follow-up.

Key Accountabilities Apply sound knowledge and judgement with respect to patient billing including having regard for how billing activities impact on Revenue and financial management activities as a whole.

Act as a primary point of contact for billing inquiries from patients, Health Funds and other government agencies as well as hospital staff and provide advice on billing processes and requirements as appropriate.

Prepare batches of invoices for data entry and provide fast and accurate data entry, submission and follow up of billing through PBRC and Hosbil.

Escalate billing issues as appropriate to ensure the timely resolution of issues and prioritisation of invoicing.

Report back to internal stakeholders on the escalation and progress of issues.

Review outstanding accommodation and medical billing accounts and action as appropriate to complete the billing cycle.


Sort and analyse data and produce reports from PBRC and the Debtor Tracker and use to prioritise work and action outstanding billing as appropriate.

Undertake error corrections and rejection resolution to enable the timely resubmission of billing.

Adhere to billing business processes within multiple systems including Oracle, PBRC and other revenue related billing systems.

Work with other members of the billing team to ensure issues are prioritised and allocated dependent on the level of complexity.

Work under broad supervision from the Team Leader to meet competing demands and ensure timetables are met, including applying independence in achieving allocated workloads.

Meet allocated key performance targets for billing.

Review patient files to ensure all necessary documentation has been supplied and follow up with hospitals for outstanding documentation as required.


Review, evaluate and make recommendations concerning billing workflows and processes, exercising initiative in the application of established work practices and procedures.







Challenges / Problem Solving Assist the Team Leader and Revenue Officers in complex tasks or projects.




Deal with account issues and complaints where stakeholders may be angry or distressed.


External Externally, the Revenue Clerk (Billing) has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, and Health Care Funds.

Decision Making Decision making in normal day to day operational matters is a normal part of the duties of the Revenue Clerk, where work is performed under broad supervision and requires independent action.

Selection Criteria

(max 8 criteria)

Certificate lll in Accounts Administration and/or equivalent work experience, or a combination of study and work experience

Sound knowledge of patient billing processes and procedures including proven capacity to undertake fast, accurate, timely data entry in multiple billing systems in a high volume processing environment.

Proven experience using databases and Excel to undertake data analysis.

Proven experience in providing a high quality, professional and customer focused service.

Effective accurate computer skills, particularly with Excel and finance systems such as Oracle, PBRC and other billing systems

Sound communication skills including the ability to explain processes and to draft correspondence relating to patient billing.

Strong administrative skills with proven capacity to give attention to detail.

Demonstrated capacity to exercise initiative in the application of established workplace practises and procedures.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le
















X





X


Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le


X


X


X




Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le






X


Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le



X



X



X



X


X




X


X




Position Title: Revenue Clerk (Debt Collection)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B



Purpose of Position: The Revenue Clerk is responsible for the provision of general administrative duties, fast, accurate and timely data entry, debt recovery follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The Revenue Clerk will be required to apply competent Excel skills to the sorting of data, production of reports and analysis and prioritisation of data sets as they relate to debt management.

Key Accountabilities Apply sound knowledge and judgement with respect to debt management including having regard for how these activities impact on Revenue and financial management activities as a whole.

Act as a primary point of contact for debt management inquiries from patients and hospital staff and provide advice on patient invoicing, debt recovery and payment processes and requirements as appropriate.

Adhere to organisational and statutory requirements with respect to follow up.

Make recommendations for write off of accounts ensuring that all appropriate documentation is referenced and attached.

Escalate cases to external debt collection agencies in accordance with established practices within the Debt Collection Team.


Escalate debt management issues as appropriate to ensure the timely resolution of issues and prioritisation of recovery activities.

Undertake collection activities for debt raised through the classification of patients deemed to be ‘compensable’ or ‘ineligible’, including accommodation billing and prostheses fees for LHD hospital facilities.

Undertake collection activities for the collection of debt raised through private health insurance funds.

Apply approved practices and procedures designed to readily identify outstanding compensable and ineligible invoices and initiate appropriate action to secure payment in earliest possible time frames.

Effectively communicate with third party insurers, legal representatives and patients to determine liability and appropriate recovery action.

Make recommendation to the Accounts Receivable Manager for further action, including legal action.

Identify reasons for non-payment and initiate appropriate recovery action, and referral.

Provide reports as to the breakdown of the debt levels by financial classification of specific claims outstanding for greater than 30 days from the date of lodgement detailing claims in dispute or subject to litigation.




Support debt collection activities and follow-up of outstanding accounts.

Work with other members of the debt collection team to ensure issues are prioritised and allocated dependent on the level of complexity.


Meet allocated key performance targets for debt recovery and management.

Review files to ensure all necessary documentation has been supplied and follow up for outstanding documentation as necessary.









Challenges / Problem Solving Assist the Accounts Receivable Managers and Revenue Officers in complex tasks or projects.






External Externally, the Revenue Clerk has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, Health Care Funds and debt recovery agencies.


Selection Criteria

(max 8 criteria)

Certificate lll in Mercantile Agents and/or equivalent work experience, or a combination of study and work experience

Sound knowledge and understanding of the administrative procedures and guidelines pertaining to debt collection, including the NSW Treasurer’s Direction 450.

Proven experience using databases and Excel to undertake data analysis.

Proven experience with debt recovery including experience negotiating payment, including with people who may be distressed or in difficult circumstances.

Effective accurate computers skills , particularly with Excel and finance systems such as Oracle, PBRC and other billing systems

Sound communication skills including the ability to explain processes and to draft correspondence relating to debt recovery.


Demonstrated capacity to exercise initiative in the application of established workplace practises and procedures.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le
















X





X


Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le


X


X


X




Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le






X


Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le



X



X



X



X


X




X


X




Position Title: Revenue Clerk (Receipting)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B

Responsible To: Receipting Supervisor


Purpose of Position: The Revenue Clerk is responsible for the provision of general administrative duties, fast, accurate and timely data entry, invoicing, receipting, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The Revenue Clerk will be required to apply competent Excel skills to the sorting of data, production of reports and analysis and prioritisation of data sets as they relate to receipting. The incumbent will undertake cashiering responsibilities at a hospital level as required, ensuring compliance with District and Ministry of Health policies as they relate to cash handling, issuing of taxi vouchers, petty cash and the like.

Key Accountabilities Apply sound knowledge and judgement with respect to receipting including having regard for how these activities impact on Revenue and financial management activities as a whole.

Act as a primary point of contact for receipting inquiries from hospital staff and provide advice on receipting processes and requirements as appropriate.

Escalate receipting issues as appropriate to ensure the timely resolution of issues and prioritisation of invoicing.

Undertake cashier duties for Royal North Shore Hospitals and other sites as allocated on a relief basis.

Receive and verify invoices and ensure that transactions comply with financial policies and procedures.



remittances.

Balance and reconcile daily receipting and prepare for banking.

Balance and reconcile accounts.


Ensure compliance with District and Ministry of Health policies and procedures with respect to cash handling, issuing of taxi vouchers, petty cash and the like, and provide advice to staff and patients on processes to be followed.

Maintain registers.








Work with other members of the receipting team to ensure issues are prioritised and allocated dependent on the level of complexity.

Work under broad supervision from the Receipting Supervisor meet competing demands and ensure timetables are met, including applying independence in achieving allocated workloads.












Challenges / Problem Solving Assist with complex tasks or projects.





External Externally, the Revenue has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, and Health Care Funds.


Selection Criteria

(max 8 criteria)

1. Certificate lll in Accounts Administration and/or equivalent work experience, or a combination of study and work experience

2. Sound knowledge of accounts receivables processes and procedures including proven capacity to undertake fast, accurate, timely data entry in multiple revenue systems in a high volume processing environment.

3. Experience with using databases and Excel to undertake data analysis.

4. Experience in providing a high quality, professional and customer focused service.

5. Effective accurate computers skills , particularly with Excel and finance systems such as Oracle/ PBRC

6. Sound communication skills including the ability to explain processes and to draft correspondence relating to debt collection activities.

7. Strong administrative skills with proven capacity to give attention to detail.

8. Demonstrated capacity to exercise initiative in the application of established workplace practises and procedures.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le
















X





X


Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le


X


X


X




Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le






X


Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le



X



X



X



X


X




X


X




Position Title: Revenue Officer (Billing)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B



Purpose of Position: The Revenue Officer is responsible for the provision of patient accommodation and medical billing services, general administrative duties, fast, accurate and timely data entry, invoicing, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The incumbent will be responsible for the successful completion of more complex billing issues and will also act as the first point of escalation within the Billing Team. The Revenue Officer will be required to apply competent Excel skills to the sorting of data, production of reports and analysis and prioritisation of data sets as they relate to billing and follow-up.

Key Accountabilities Apply high level knowledge and judgement with respect to patient billing including having regard for how billing activities impact on Revenue and financial management activities as a whole.

Apply organisational skills required to set priorities and monitor work flow across allocated areas within billing.


Apply organisational skills required to set priorities and monitor work flow in receipting or other Revenue-related activities as allocated.


Prepare batches of invoices for data entry and provide fast and accurate data entry, submission and follow up of billing through PBRC and Hosbil.

Investigate and process patient medical and accommodating billing, including resolving more complex issues appropriate to level of expertise and appointment level.

Apply well developed communication skills in dealing with phone and email enquiries with respect to all patient billing activities and action or refer on as appropriate.

Deal with more complex billing and issues and escalate as appropriate to ensure the timely resolution of issues and prioritisation of invoicing.



Review outstanding accommodation and medical billing accounts and action as appropriate to complete the billing cycle.



Undertake error corrections and rejections resolution to enable the timely resubmission of billing.

Adhere to billing business processes within multiple systems including Oracle, PBRC and other revenue related billing systems.


Train District Revenue and hospital staff in the use of PBRC as it relates to billing and provide assistance as needed to support the effective use of the system.

Provide detailed patient billing information in an accurate and timely manner, often under tight deadlines.


Work with other members of the Billing Team to ensure issues are prioritised and allocated dependent on the level of complexity.



Undertake quality assurance activities to ensure outputs are of high quality and follow up with hospitals for outstanding documentation as required.


Review, evaluate and make recommendations concerning billing

workflows and processes, exercising initiative in the application of established work practices and procedures.






Challenges / Problem Solving Carry out a variety of functions which may be complex in nature and require judgment in selecting and applying established principles, techniques and methods.


Undertake special projects appropriate to grade as allocated.






External Externally, the Revenue Officer (Billing) has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, and Health Care Funds.

Decision Making The Revenue Officer (Billing) is required to exercise skills and knowledge with respect to revenue processes, working under limited direction and guidance with regard to work priorities and apply judgement in selecting and applying established principles and methods.

Selection Criteria

(max 8 criteria)


2. Well-developed knowledge of patient billing processes and procedures including proven capacity to undertake fast, accurate, timely data entry in multiple billing systems in a high volume processing environment, applying attention to detail.

3. Extensive experience using databases and Excel to undertake data analysis and providing advice with respect to trends and identified service issues.

4. Proven experience in providing a high quality, professional and customer focused patient billing services.

5. Sound computer skills, particularly with Excel and accounting systems such as Oracle, PBRC and other billing systems

6. Sound communication skills including the ability to explain processes and to write reports, documents and correspondence, including drafting complex correspondence for senior officers, accurately and clearly.

7. Demonstrated ability to undertake quality assurance activities including the ability to carry out inspection and monitoring functions to ensure outputs are of a high quality.

8. Demonstrated capacity to work under limited direction and guidance with regard to work priorities.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le
















X





X


Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le


X


X


X




Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le






X


Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le



X



X



X



X


X




X


X




Position Title: Revenue Officer (Debt Collection)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B



Purpose of Position: The Revenue Officer (Debt Collection) is responsible for the provision of a range of administrative duties, fast, accurate and timely data entry, invoicing, receipting, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The incumbent will be responsible for the successful completion of more complex debt management issues, liaison with hospitals on debt management issues and will act as the first point of escalation within the Debt Collection team. The Revenue Officer (Debt Collection) will be required to apply competent Excel skills to the sorting of data, analysis and reporting to support improved processing and debt management.

Key Accountabilities Apply sound knowledge and judgement with respect to debt management including having regard for how these activities impact on Revenue and financial management activities as a whole.

Apply organisational skills required to set priorities and monitor work flow in debt collection or other Revenue-related activities as allocated.

Act as a point of contact for debt management inquiries from patients and hospital staff and provide advice on patient invoicing, debt recovery and payment processes and requirements as appropriate.


Work under broad supervision of the Receivables Manager to meet competing demands and ensure timetables are met, including applying independence in achieving allocated workload.




Undertake collection activities for debt raised through the classification of patients deemed to be ‘compensable’ or ‘ineligible’, including accommodation billing and prostheses fees for LHD hospital facilities, including resolving more complex issues appropriate to level of expertise and appointment level.

Escalate issues as appropriate to ensure the timely resolution of follow-up and prioritisation of debt, having regard for externally driven timeframes for recovery.








Assist in the updating of information on the Debtor Tracker to ensure that it is current, including uploading of comments provided by staff.





Investigate payment issues and follow up, including resolving more complex issues appropriate to level of expertise and appointment level.

Carry out quality assurance activities including the inspection and monitoring functions to ensure outputs are of a high quality.

Apply well developed communication skills in dealing with phone and email enquiries with respect to debt recovery activities and action or

refer on as appropriate.

Train District Revenue and hospital staff in the use of the Debtor Tracker and debt recovery processes and provide assistance as needed to support the effectiveness of the debt management service.



Work with other members of the Debt Recovery Team to ensure issues are prioritised and allocated dependent on the level of complexity.





Undertake quality assurance activities relating to debt management.



Review, evaluate and make recommendations concerning workflows and processes, and implement changes including training others..








Undertake special projects appropriate to the grade as allocated.






External Externally, the Revenue Officer (Debt Collection) has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, Health Care Funds and debt recovery agencies.

Decision Making The Revenue Officer (Debt Collection) is required to exercise skills and knowledge with respect to revenue processes, working under limited direction and guidance with regard to work priorities and apply judgement in selecting and applying established principles and methods.

Selection Criteria

(max 8 criteria)

Certificate lll in Mercantile Agents and/ or equivalent work experience, or a combination of study and work experience

Demonstrated ability to carry out of a variety of complex debt recovery functions that require judgement in selecting the best principles, techniques or methods to be used in each case.

Extensive experience using databases and Excel to undertake data analysis,to provide advice with respect to trends and identified service issues and to identify workload priorities for a team..

Extensive experience with debt recovery including sound knowledge of the

NSW Treasurer’s Direction 450 and experience negotiating payments, including with people who may be distressed or in difficult circumstances.

Effective accurate computers skills , particularly with Excel and finance systems such as Oracle, PBRC and other billing systems

Sound communication skills including the ability to explain processes and to write reports, documents and correspondence, including drafting complex correspondence for senior officers, accurately and clearly. Demonstrated ability to undertake quality assurance activities including the ability to carry out inspection and monitoring functions to ensure outputs are of a high quality.

Demonstrated capacity to work under limited direction and guidance with regard to work priorities.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le
















X





X


Sensory Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le


X


X


X




Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le






X


Infr

eq

uen

t

Occasio

nally

Fre

qu

en

t

Co

nsta

nt

Rep

eti

tive

No

t A

pp

licab

le



X



X



X



X


X




X


X




Position Title: Revenue Officer (Receipting)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B

Responsible To: Receipting Supervisor


Purpose of Position: The Revenue Officer is responsible for the provision of general administrative duties, fast, accurate and timely data entry, invoicing, receipting, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The Revenue Officer will be required to apply competent Excel skills to the sorting of data, production of reports and analysis and prioritisation of data sets as they relate to receipting. The position holder will be responsible for the successful completion of more complex issues, higher level reporting, and liaison with hospitals on receipting issues and will act as the first point of escalation within the receipting team. The incumbent will undertake cashiering responsibilities at a hospital level as required, ensuring compliance with District and Ministry of Health policies as they relate to cash handling, issuing of taxi vouchers, petty cash and the like.

Key Accountabilities Work under broad supervision from the Receipting Supervisor to meet competing demands and ensure timetables are met, including applying independence in achieving allocated workloads.

Apply sound knowledge and judgement with respect to receipting including having regard for how these activities impact on Revenue and financial management activities as a whole.

Apply organisational skills required to set priorities and monitor work flow in receipting or other Revenue-related activities as allocated.


Act as a primary point of contact for receipting inquiries from hospital staff and provide advice on receipting processes and requirements as appropriate.

Resolve more complex issues appropriate to level of expertise and level of appointment and provide guidance and direction to others as to appropriate processes and systems to be followed.

Escalate receipting issues as appropriate to ensure the timely resolution of issues and prioritisation of invoicing.


Undertake cashier duties for Royal North Shore Hospitals and other sites as allocated on a relief basis.

Receive and verify invoices and ensure that transactions comply with financial policies and procedures.




remittances.

Balance and reconcile daily receipting and prepare for banking.

Balance and reconcile accounts.


Follow up on unallocated payments in the bank statement with respective health funds, insurance agency, Medicare, and debtors for correct allocation.


Train District Revenue and hospital staff in the use of the PBRC, cashiering and receipting processes and provide assistance as needed to support the effectiveness of the cashiering and receipting service.






Ensure compliance with District and Ministry of Health policies and procedures with respect to cash handling, issuing of taxi vouchers, petty cash and the like, and provide advice to staff and patients on processes to be followed.

Ensure the maintenance of a Register of Accountable Records to

Audit standard.







Carry out quality assurance activities including the inspection and monitoring functions to ensure outputs are of a high quality.





Review, evaluate and make recommendations concerning workflows and processes, , and implement changes including training others.









Undertake special projects appropriate to the grade as allocated.





External Externally, the Revenue Officer (Receipting) has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, and Health Care Funds.

Decision Making The Revenue Officer (Receipting) is required to exercise skills and knowledge with respect to revenue processes, working under limited direction and guidance with regard to work priorities and apply judgement in selecting and applying established principles and methods.

Selection Criteria

(max 8 criteria)

Certificate lll in Accounts Administration and/or equivalent work experience, or a combination of study and work experience

Demonstrated ability to carry out of a variety of complex receipting functions, including cashiering, that require judgement in selecting the best principles, techniques or methods to be used in each case.

Experience with using databases and Excel to undertake data analysis and providing advice with respect to trends and identified service issues.

Experience in providing a high quality, professional and customer focused service.

Effective and accurate computers skills, particularly with Excel and finance systems such as Oracle or PBRC

Sound communication skills including the ability to explain processes and to write reports, documents and correspondence, including drafting complex correspondence for senior officers, accurately and clearly.

Demonstrated ability to undertake quality assurance activities including the ability to carry out inspection and monitoring functions to ensure outputs are of a high quality.

Demonstrated capacity to work under limited direction and guidance with regard to work priorities.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

Infr

eq

uen

t

Occasio

nally

Fre

qu

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X





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Sensory Demands

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Position Title: Senior Revenue Officer (Billing)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B



Purpose of Position: The Senior Revenue Officer (Billing) is responsible for the provision of patient accommodation and medical billing services, general administrative duties, fast, accurate and timely data entry, invoicing, follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The incumbent will be responsible for the undertaking of more complex billing issues and will act as a senior point of escalation within the Billing Team. The Senior Revenue Officer (Billing) will be required to apply high level Excel skills to the sorting of data, development and production of reports and will provide key strategic analysis and advice to support improved processing and financial management.

Key Accountabilities Exercise advanced skills and knowledge in respect of patient billing functions including checking the work of others within Revenue and the exercise of an interpretive role in respect of patient billing enquiries.


Prepare batches of invoices for data entry and provide fast and accurate data entry, submission and follow up of billing through Hosbil and PBRC.

Investigate and process patient medical and accommodating billing, including resolving more complex issues appropriate to level of expertise and appointment level.

Provide direction and advice to other members of the billing team as well as staff within Revenue as to the appropriate course of action to be adopted in resolving cases.

Apply well developed communication skills in dealing with phone and email enquiries with respect to all patient billing activities and action or refer on as appropriate.

Escalate billing issues as appropriate to ensure the timely resolution of issues and prioritisation of invoicing.


Assist with the reporting of key performance indicators for the Billing Team including the monitoring of accruals at a hospital and LHD level.

Provide advice to other Revenue staff and to hospital staff as to the legal, policy and system processing requirements relating to patient billing through Medicare, the Department of Veteran Affairs and private health funds.

Monitor accruals and escalate identified issues to the Team Leader, Billing Manager, and hospital staff to support the systematic raising of invoices in a timely manner.


Review outstanding accommodation and medical billing accounts to ensure completion of the billing cycle.



Undertake error corrections and rejections resolution to enable the timely resubmission of billing.

Adhere to billing business processes within multiple systems including Oracle, PBRC, Spediclaim and other revenue related billing systems.



Train District Revenue and hospital staff in the use of PBRC as it relates to billing and provide assistance as needed to support the effective use of the system.

Provide detailed patient billing information in an accurate and timely manner, often under tight deadlines.


Work with other members of the Billing Team to ensure issues are prioritised and allocated dependent on the level of complexity.

Manage own work to meet competing demands and ensure timetables

are met, working under limited direction.


Undertake quality assurance activities to ensure outputs are of high quality and follow up with hospitals for outstanding documentation as required.


Review, evaluate and make recommendations concerning billing workflows and processes, exercising initiative in the application of established work practices and procedures.






Challenges / Problem Solving Ensure the successful completion of allocated projects.

Manage conflict of resources or priorities.

Exercise independent action within constraints set by Revenue management and policies and procedures.

Investigate and provide advice with respect to legislation, regulations, instructions or procedural guidelines relevant to patient billing.






External Externally, the Senior Revenue Officer (Billing) has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, and Health Care Funds.

Decision Making The Senior Revenue Officer (Billing) is required to undertake decision making across a number of areas and the review of operational systems. The incumbent will work with little formal guidelines, usually under limited direction as to work priorities and the detailed conduct of the task.

Selection Criteria

(max 8 criteria)


2. Extensive experience in providing an accurate and timely patient billing process and a strong understanding of the legal and policy framework for payment of medical claims by Medicare, the Department of Veteran Affairs or private health funds combined with experience coaching others in patient billing activities.

3. Experience with using databases and Excel, developing reports using Excel and undertaking data analysis and providing advice with respect to trends and identified service issues.

4. Experience in providing a high quality, professional and customer focused service, including managing customers who may be distraught or angry.

5. Sound computerskills, particularly with Excel and accounting systems such as Oracle, PBRC and other billing systems combined with strong administrative skills and the capacity to provide attention to detail.

6. Sound communication skills including the ability to explain processes and to write reports, documents and correspondence, including drafting complex correspondence for senior officers, accurately and clearly.

7. Proven capacity to exercise independent action within constraints set by senior management and policies and procedures and to manage conflict of resources or priorities.


Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

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X





X


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X



X



X



X


X




X


X




Position Title: Senior Revenue Officer (Debt Collection)

Cost Centre:



Northern Sydney



N




N/A








Medicine / Other

Paed & Child Health



Surgery - Other

Unstreamed

Adult

Paediatric

Mixed






Medical

Surgical


Peri operative


Aged Care


Mental Health


Community Health

Other

Adult

Paediatric

Mixed


X Category B



Purpose of Position: The Senior Revenue Officer (Debt Collection) is responsible for the provision of general administrative duties, fast, accurate and timely data entry, debt recovery follow up, and other miscellaneous general duties including archival of documents within the Northern Sydney Local Health District (NSLHD). The Senior Revenue Officer (Debt Collection) will be required to apply high level Excel skills to the sorting of data, development and production of reports and will provide key strategic analysis and advice to support improved processing and financial management. The incumbent will apply high level problem solving skills and manage difficult cases, including negotiating payment of invoices where the patient or the patient’s family is distressed or angry. The Senior Revenue Officer (Debt Collection) will also manage the routine upkeep of the debtor tracker and ensure the accuracy and integrity of the system and timely distribution of the updated debtor tracker data to Revenue staff to action.

Key Accountabilities Exercise advanced skills and knowledge in respect of debt management functions including checking the work of others within Revenue and the exercise of an interpretive role in respect of debt recovery enquiries.

Act as a primary point of contact for debt management inquiries from patients and hospital staff and provide advice on patient invoicing, debt recovery and payment processes and requirements as appropriate.

Act as the highest level of escalation within the debt recovery team managing the most complex or contentious issues.

Provide direction and advice to other members of the debt collection team as well as staff within Revenue as to the appropriate course of action to be adopted in resolving cases.


Respond to request from debt collection agency in a timely manner and regularly review to progress with accounts that have been referred.



Undertake collection activities for debt raised through the classification of patients deemed to be ‘compensable’ or ‘ineligible’, including accommodation billing and prostheses fees and sundry debtors raised on the Oracle financial system for LHD hospital facilities.







Assist with the reporting of key performance indicators for the Accounts Receivable Team (both receipting and debt management) and for the monitoring of unallocated receipts and debt levels at a hospital and LHD level.

Ensure the timely updating of information recorded in the Debtor Tracker by undertaking the update process with debtor reports from PBRC and Hosbil, including comments provided by staff.

Review entries in the Debtor Tracker to prioritise and action as appropriate.

Ensure comments are entered into the Debtor Tracker according to established protocols and provide training to District Revenue staff with debtor comment requirements.



Investigate payment issues and follow up, including resolving more complex issues appropriate to level of expertise and appointment level.

Apply well developed communication skills in dealing with phone and email enquiries with respect to debt recovery activities and action or

refer on as appropriate.

Train District Revenue and hospital staff in the use of the Debtor Tracker and debt recovery processes and provide assistance as needed to support the effectiveness of the debt management service.

Manage the upkeep of the Debtor Tracker updating it on a weekly basis and circulating to relevant staff.

Provide advice to other Revenue staff and to hospital staff as to the legal, policy and system processing requirements relating debt recovery, write off policy and requirements, and the requirements of the Treasurer’s Direction 450.

Monitor debt levels and escalate identified issues to the Accounts Receivable Manager, hospital staff and Revenue Accountant to support the LHD’s cash position.



Work with other members of the Debt Recovery Team to ensure issues are prioritised and allocated dependent on the level of complexity.





Undertake quality assurance activities relating to debt management.









Challenges / Problem Solving Manage conflict of resources or priorities.

Exercise independent action within constraints set by Revenue management and policies and procedures.

Carry out a variety of functions which may be complex in nature and require judgment in selecting and applying established principles, techniques and methods.


Ensure the successful completion of allocated projects.






External Externally, the Senior Revenue Officer (Debt Collection) has regular contact with patients, Medicare Workers Compensation Insurance Agencies, Motor Accident Act offices, Health Care Funds and debt recovery agencies.

Decision Making The Senior Revenue Officer (Debt Collection) is required to undertake decision making across a number of areas and the review of operational systems. The incumbent will work with little formal guidelines, usually under limited direction as to work priorities and the detailed conduct of the task.

Selection Criteria

(max 8 criteria)

Certificate lll in Mercantile Agents and/or equivalent work experience, or a combination of study and work experience.

Experience with coaching others in debt collection activities.

Extensive experience with using databases and Excel, developing reports using Excel and undertaking data analysis and providing advice with respect to trends and identified service issues.

Extensive experience with debt recovery including knowledge of the application of the NSW Treasurer’s Direction 450 and extensive experience negotiating payments, including with people who may be distressed or in difficult circumstances.

Advanced computers skills, particularly with Excel and finance systems such as Oracle, PBRC; combined with the ability to maintain databases, having overall responsibility for the integrity and accuracy of data.

Sound communication skills including the ability to write reports, documents and correspondence, including drafting complex correspondence for senior officers, accurately and clearly and good interpersonal skills including strong persuasive skills and the ability to lead internal and external stakeholders to make change.


Proven capacity to exercise independent action within constraints set by senior management and policies and procedures and to manage conflict of resources or priorities.

Position Dimensions

Staffing Nil

Budget Nil


Nil





Aged Care







Physical Demands

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X


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X



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X



X


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