rsc-4bt · 2019-08-21 · thank you for selecting and purchasing rsc-4bt. this user's manual...
TRANSCRIPT
UM_RSC-4BT_v2.1_012919
RSC-4BT Rackmount Storage Chassis
User's Manual
Contents
內內Preface ������������������������������������������������������������������������������������������������ i
Safety Instructions ������������������������������������������������������������������������������ ii
About This Manual ����������������������������������������������������������������������������� iii
Chapter 1� Product Features �������������������������������������������������������������� 11�1 Components ��������������������������������������������������������������������������������������11.2 Specifications �����������������������������������������������������������������������������������21�3 Features ��������������������������������������������������������������������������������������������3
Chapter 2� Hardware Setup ���������������������������������������������������������������� 62�1 Removing and Installing Top Cover ����������������������������������������������������62�2 Installing/ Removing a Hard Disk Drive ����������������������������������������������7
2.2.1 Installing a Hard Disk Drive.................................................................................. 7
2�3 Removing and Installing the Power Supply Unit Module ��������������������� 92.3.1 Removing the Power Supply Unit ........................................................................ 9
2.3.2 Installing the Power Supply Unit ......................................................................... 9
2�4 Removing and Installing the Fan Module ������������������������������������������ 102.4.1 Removing the Fan Module .................................................................................10
2.4.2 Installing the Fan Module ..................................................................................11
2.4.3 Removing the Lower Fan ..................................................................................12
2�5 Removing and Installing the HDD Backplane Module ����������������������� 132.5.1 Removing the HDD Backplane ..........................................................................13
2.5.2 Installing the HDD Backplane ...........................................................................14
2�6 Tool-less Slide Rail Installation �������������������������������������������������������� 15
Chapter 3. Hardware Specification ��������������������������������������������������� 223�1 HDD Backplane: 12 Bay �������������������������������������������������������������������22
3.1.1 Placement ...........................................................................................................22
3.1.2 Connector Location ............................................................................................23
3.1.3 Connectors .........................................................................................................24
3.1.4 LED Indicator ......................................................................................................26
3.1.5 Jumpers ..............................................................................................................28
3.1.6 Drive Slot Map ....................................................................................................30
Table of Contents
3�2 HDD Backplane: 24 Bay �������������������������������������������������������������������313.2.1 Placement ...........................................................................................................31
3.2.2 Connector Location ............................................................................................32
3.2.3 Connectors .........................................................................................................33
3.2.4 LED Indicator ......................................................................................................35
3.2.5 Jumpers ..............................................................................................................37
3.2.6 Drive Slot Map ....................................................................................................39
Chapter 4� Technical Support ����������������������������������������������������������� 40
Document Release History
Release Date Version Update Content
2017 1 User's Manual release to public.
December2018 2
1. New cover2. Hardware Setup update.3. Hardware specification update
January2019 2.1 1. QIG update.
Copyright © 2017 AIC, Inc� All Rights Reserved�
This document contains proprietary information about AIC products and is not to be disclosed or used except in accordance with applicable agreements.
i
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photo-static, recording or otherwise, without the prior written consent of the manufacturer.
Trademarks
All products and trade names used in this document are trademarks or registered trademarks of their respective holders.
Changes
The material in this document is for information purposes only and is subject to change without notice.
Warning
1. A shielded-type power cord is required in order to meet FCC emission limits and also to prevent interference to the nearby radio and television reception. It is essential that only the supplied power cord be used.
2. Use only shielded cables to connect I/O devices to this equipment.3. You are cautioned that changes or modifications not expressly approved by
the party responsible for compliance could void your authority to operate the equipment.
Disclaimer
AIC shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided “as is” without warranty of any kind. To the extent permitted by law, neither AIC or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice.
Preface
Safety InstructionsBefore getting started, please read the following important cautions:• All cautions and warnings on the equipment or in the manuals should be noted.• Most electronic components are sensitive to electrical static discharge. Therefore, be
sure to ground yourself at all times when installing the internal components.• Use a grounding wrist strap and place all electronic components in static-shielded
devices. Grounding wrist straps can be purchased in any electronic supply store.• Be sure to turn off the power and then disconnect the power cords from your system
before performing any installation or servicing. A sudden surge of power could damage sensitive electronic components.
• Do not open the system’s top cover. If opening the cover for maintenance is a must, only a trained technician should do so. Integrated circuits on computer boards are sensitive to static electricity. Before handling a board or integrated circuit, touch an unpainted portion of the system unit chassis for a few seconds. This will help to discharge any static electricity on your body.
• Place this equipment on a stable surface when install. A drop or fall could cause injury.• Please keep this equipment away from humidity.• Carefully mount the equipment into the rack, in such manner, that it won’t be
hazardous due to uneven mechanical loading.• This equipment is to be installed for operation in an environment with maximum
ambient temperature below 35°C.• The openings on the enclosure are for air convection to protect the equipment from
overheating. DO NOT COVER THE OPENINGS.• Never pour any liquid into ventilation openings. This could cause fire or electrical
shock.• Make sure the voltage of the power source is within the specification on the label when
connecting the equipment to the power outlet. The current load and output power of loads shall be within the specification.
• This equipment must be connected to reliable grounding before using. Pay special attention to power supplied other than direct connections, e.g. using of power strips.
• Place the power cord out of the way of foot traffic. Do not place anything over the power cord. The power cord must be rated for the product, voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product.
• If the equipment is not used for a long time, disconnect the equipment from mains to avoid being damaged by transient over-voltage.
• Never open the equipment. For safety reasons, only qualified service personnel should open the equipment.
ii
About This ManualThank you for selecting and purchasing RSC-4BT.This user's manual is provided for professional technicians to perform easy hardware setup, basic system configurations, and quick software startup. This document pellucidly presents a brief overview of the product design, device installation, and firmware settings for 1AT Rackmount Chassis. For the latest version of this user's manual, please refer to the AIC website: http://www.aicipc.com/tw/productdetail/321.
Chapter 1 Product Features
This chapter delivers the overall layout of the product, including the fundamental components of the rackmount chassis, design specifications, and noteworthy features.
Chapter 2 Hardware Setup
This chapter displays an easy installation guide for assembling the chassis. Utmost caution for proceeding to set up the hardware is highly advised.
Chapter 3 Hardware Specifications
This chapter elaborates the overall layout of the hardware design, including multifarious connectors, jumpers, and LED descriptions.
Chapter 4 Technical Support
For more information or suggestion, please contact the nearest AIC corporation representative in your district or visit the AIC website: http://www.aicipc.com/en. It is our greatest honor to provide the best service for our customers.
• If one of the following situations arise, the equipment should be checked by service personnel:1. The power cord or plug is damaged.2. Liquid has penetrated the equipment.3. The equipment has been exposed to moisture.4. The equipment does not work well or will not work according to its user manual.5. The equipment has been dropped and/or damaged.6. The equipment has obvious signs of breakage.7. Please disconnect this equipment from the AC outlet before cleaning. Do not
use liquid or detergent for cleaning. The use of a moisture sheet or cloth is recommended for cleaning.
• Module and drive bays must not be empty! They must have a dummy cover.
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Chapter 1. Product FeaturesRSC-4BT User Manual
Chapter 1� Product Features
RSC-4BT is a flexible rackmount storage chassis with tool-less design. This product
supports hot swapple HDDs and easy swap fans. For more information about our
product, please visit our website at http://www.aicipc.com/en.
Before removing the subsystem from the shipping carton, visually inspect the physical
condition of the shipping carton. Exterior damage to the shipping carton may indicate
that the contents of the carton are damaged. If any damage is found, do not remove
the components; contact the dealer where the subsystem was purchased for further
instructions. Before continuing, first unpack the subsystem and verify that the number of
components in the shipping carton is accurate and in good condition.
1�1 Components
This product contains the components listed below.
Please confirm the number and the condition of the components before installation.
• Enclosure (includes power supply, fan & hard disk drive tray)
• Power cord (vary per region)
• Slide rail x 1 set (optional)
Product specifications and features are subject to change without prior notice.
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Chapter 1. Product FeaturesRSC-4BT User Manual
1.2 Specifications
Dimensions (W x D x H)
mm : 430 x 679 x 177
inches : 17 x 26.7 x 7
Industry Standard EIA-RS310D
Material Heavy-duty preplated SPGC cold-rolled steel
Color Front Panel : Black
Cooling 6 x 80x38mm PWM & low-power consumption hot swap fans
Power Supply 1200W 1+1 redundant PSU PMBus 1.2 80+ Platinum
Expansion Slots
Front Panel System power on/off, System reset and 2 x USB 3.0 ports
LED Indicators Power, LAN, Drive and Alert
System Board 12”(W) x 13”(D) E-ATX/SSI EEB 3.6 compliant MB
Drive Bays External
3.5” hot swap 36 (24 front + 12 rear)
2.5” hot swap 2 x (7mm)
Internal 2.5” 2
Backplanes
1 x 24-port 12Gb SATA/SAS backplane with 36-PHY expander chip and 3 SFF-8643 connectors
1 x 12-port 12Gb SATA/SAS backplane with 28-PHY expander chip and 3 SFF-8643 connectors
StorageTemperature 0ºC(32ºF) ~ 50ºC(122ºF)
Humidity 5%~95% non-condensing
Gross Weight (w/ PSU & Rail)kgs : 40.4
lbs : 89
Packaging Dimensions (W x D x H)
mm : 626 x 931 x 413
inches : 24.6 x 36.7 x 16.3
Cubic Feet 8.3
Container Load Quantity
20’ 120
40’ 245
40’ H 285
Mounting Standard 26” tool-less slide rail
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Chapter 1. Product FeaturesRSC-4BT User Manual
• Tool-less design supports quick installation and easy maintenance: - Tool-less 3.5” & 2.5” drive trays - Tool-less top covers - Tool-less backplane - Tool-less slide rails
• 12Gb/s SAS expander chip on backplane
• Specially designed hot swap and low power consumption fans minimize rotational vibration and provide superior cooling
• 3.5” drive tray comes with 4 screw holes to adapt to 2.5” drive
• 36 (24 front + 12 rear) bays to provide high density storage in a 4U server chassis
• Two front access USB 3.0 ports
• Comes with a redundant PSU 80+ Platinum
1�3 Features
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Chapter 1. Product FeaturesRSC-4BT User Manual
Front Panel
System LED Indicator and switch
Rear Panel
24 x 3.5" hotwap drive tray
12 x 3.5" hotswap drive bays
7 low profile slots2 x 2.5" hotswap drive bays
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Chapter 1. Product FeaturesRSC-4BT User Manual
Top View
6 x 8038 PWM & low power consumption hotswap fans
1200W 1+1 redundant PSUPMBus 1.2 80+ Platinum
Power supply is included� Motherboard is not included�
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Chapter 2. Hardware SetupRSC-4BT User Manual
6
2�1 Removing and Installing Top CoverPush the release buttons on both side and slide the top cover towards the front panel to open cover.
This chapter provides detailed instructions on hardware installation.
Chapter 2� Hardware Setup
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Chapter 2. Hardware SetupRSC-4BT User Manual
2�2 Installing/ Removing a Hard Disk Drive
2�2�1 Installing a Hard Disk DriveDirectly place HDD into tool-less HDD tray untli it snaps. Please check if the screw holes on HDD match the dimples on HDD tray.
HDD can also be screwed on HDD tray by fastening two screws as picture showed.
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Chapter 2. Hardware SetupRSC-4BT User Manual
Insert the drive tray into chassis HDD cage. Make sure the drive tray is correctly secured in place when its front edge aligns with the bay edge. Push the tray lever until it reaches the end and clicks.
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Chapter 2. Hardware SetupRSC-4BT User Manual
2�3 Removing and Installing the Power Supply Unit Module
2�3�1 Removing the Power Supply UnitStep 1 Remove power cables connected to the PSU module. Wait a few minutes for the fan
to spin down.Step 2 Push the latch then hold the tray handle tab. Then pull the module gently until it 20\
slides out of the enclosure.
2�3�2 Installing the Power Supply UnitStep 1 Slide in the power supply unit.Step 2 Make sure the latch on the module is fully hooked onto the power supply housing.
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Chapter 2. Hardware SetupRSC-4BT User Manual
2�4 Removing and Installing the Fan Module
2�4�1 Removing the Fan ModulePull the fan module from the fan slot.
This motherboad does not include a motherboard�
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Chapter 2. Hardware SetupRSC-4BT User Manual
Pull the fan module up gently and taking out the fan module by removing rubbers out from the fan bar.
2�4�2 Installing the Fan ModuleMake sure the 4 rubbers and connector insert firmly while fan module is inserted.
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Chapter 2. Hardware SetupRSC-4BT User Manual
2�4�3 Removing the Lower Fan Step 1 Remove the 4 screws from both sides of the enclosure.
This product does not include a motherboard�
Step 2 Pull the motherboard tray from the rear of the chassis to reveal the bottom row of the fan.
Step 3 Remove the bottom row of the fan by pulling it upward.
This product does not include a motherboard�
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Chapter 2. Hardware SetupRSC-4BT User Manual
2�5 Removing and Installing the HDD Backplane Module
2�5�1 Removing the HDD BackplaneStep 1 Unplug all connectors and hard disk drives from HDD backplane.Step 2 Release the lock pin and remove the screws.
This product does not include a motherboard�
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Chapter 2. Hardware SetupRSC-4BT User Manual
Step 3 Pull the HDD backplane upward to remove.
This product does not include a motherboard�
2�5�2 Installing the HDD Backplane Step 1 Slide the HDD backplane module into enclosure.Step 2 Secure the HDD backplane module onto the enclosure using screws.
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Chapter 2. Hardware SetupRSC-4BT User Manual
Separate the tool-less slide rail
1. Pull the inner rail out of the outer rail until it is fully extended. Press the locking tab down to release the inner rail.
PULL
Outer Rail
Middle Rail
Inner Rail
2�6 Tool-less Slide Rail Installation
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Chapter 2. Hardware SetupRSC-4BT User Manual
2. Place the inner rail firmly against the side of the chassis. Make sure that the hooks are straight and aligned with the holes in the inner rail.
3. Slide the inner rail forward until it clicks into the locked position.
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Chapter 2. Hardware SetupRSC-4BT User Manual
4. Press the locking tab and push the middle rail back into the outer rail.
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Chapter 2. Hardware SetupRSC-4BT User Manual
5. Hang the hooks of the rails on the rack holes and if necessary, secure with screws.
1
2
Optional Screws
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Chapter 2. Hardware SetupRSC-4BT User Manual
6. Repeat step 5 to mount the four ends, extending the rails as necessary.
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Chapter 2. Hardware SetupRSC-4BT User Manual
7. Pull the middle rail out of the front of the outer rail and make sure that the ball bearing shuttle is locked at the front of the middle rail.
Align the inner rails with the middle rails and then push evenly on both sides of the chassis until it clicks into the fully extended position.
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Chapter 2. Hardware SetupRSC-4BT User Manual
Complete
8. Depress the locking tabs on both sides of the chassis simultaneously and push the chassis all the way into the rear of the rack.
If additional security is required, secure the chassis handles to the front of the rack with two screws (optional).
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�1 HDD Backplane: 12 Bay3�1�1 Placement
Top view
Bottom view
Chapter 3. Hardware Specification
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�1�2 Connector Location
Top view
Bottom view
HDD11
HDD12
HDD10 HDD7
HDD8
HDD9
HDD4
HDD5
HDD6 HDD3
HDD2
HDD1
JPWR1 JPWR2
JFAN1 JFAN2
JFAN3 JFAN4 JPMBUS
JEXP_UART JEXP2
SASHD3 SASHD2 SASHD1
JMCU_DBGJMCU_UART
JFRONT
JI2C4 JI2C0
JI2C3
Expander
Flash
SensorSensor
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�1�3 Connectors
Power Connector – JPWR1
Pin Description Pin Description7 +12V 1 GND8 +12V 2 GND9 +3.3V 3 GND
10 +5V 4 MUTE_L11 +5VSTBY 5 PSU_N112 PS_ON_L 6 GND
Power Connector – JPWR2
Pin Description Pin Description8 +12V 1 GND9 +12V 2 GND
10 +12V 3 GND11 +12V 4 GND12 +5V 5 GND13 +5V 6 GND14 +5V 7 GND
6 1
12 7
7 1
14 8
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
I2C Connector – JI2C0, JI2C3, JI2C4
Pin Description1 GND2 I2C_CLOCK3 I2C_DATA4 N/A
FAN Connector – JFAN1, JFAN2, JFAN3, JFAN4
Pin Description1 GND2 +12V3 TACH4 PWM
Console for Expander – JEXP_UART
Pin Description Pin Description2 DEBUG_RXD 1 SMART_RXD4 GND 3 GND6 DEBUG_TXD 5 SMART_TXD
Console for MCU – JMCU_DBG
Pin Description1 MCU_RXD2 GND3 MCU_TXD
1 4
4 1
1 2
5 6
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�1�4 LED Indicator
Act Fail Act Fail Act Fail Act Fail
SASHD Status LED LED1 LED2
LED5
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
HDD Activity LEDs
Blue (On) HDD present
Blue (Blinking)HDD Activity is detected or has located HDD(slow)
Off HDD is not connect or is power off.
HDD Fault/Status LEDs
Off
No control bit is set or set by any of the following bits:1. RQST OK2. RQST RSVD DEVICE3. RQST HOT SPARE4. RQST ACTIVE5. DO NOT REMOVE6. RQST IDENT7. DEVICE OFF
Red (Blinking)
Set by any of the following bits:1. RQST CONS CHECK2. RQST IN CRIT ARRAY3. RQST IN FAILED ARRAY4. RQST REBUILD/REMAP5. RQST R/R ABORT6. RQST INSERT7. RQST REMOVE8. PRDFAIL
Red (On)Set by any of the following bits:1. RQST MISSING2. RQST FAULT
SAS HD Link Status
Blue (On) Link is up.
Blue (Blinking) Activity is detected
Off Link is down.
Expander Blink (LED2) Blue (Blinking)Expander is alive, 0.0833Hz (12 seconds per cycle).
Expander Heart Bit (LED1) Blue (Blinking) Expander FW is running.
MCU Status (LED3)Yellow (On) MCU is alive.
Yellow (Off) Boot loader mode
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�1�5 Jumpers
JMCU_RST Open Normal, defaultClose Reset MCU
JMD_SEL Open Normal, defaultClose Boot loader mode
2.54mm Header for Front I/O – JFRONT
• Fan number selectPin[5,6] Pin [3,4] Pin [1,2] Fan no� support Active Fan LocateClose Close Close No FanClose Close Open One Fan JFAN1Close Open Close Two Fan JFAN1 and JFAN2Close Open Open Three Fan JFAN1, JFAN2 and JFAN3Open Close Close Four Fan JFAN1, JFAN2, JFAN3 and JFAN4
JMCU_RST JMD_SEL
24 2 23 1
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
• AT Mode SettingPin Description Remark9 GND
10 AT_SEL_N Active Low
• Mute SWPin Description Remark17 GND18 MUTE Input(-) Active Low
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�1�6 Drive Slot Map
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�2�1 Placement
Top view
Bottom view
3�2 HDD Backplane: 24 Bay
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�2�2 Connector Location
Top view
Bottom view
HDD6
HDD12
HDD13
HDD19
HDD24
HDD23
HDD22
HDD21
HDD20
HDD18
HDD16
HDD17
HDD15
HDD14
HDD7
HDD8
HDD9
HDD10
HDD11
HDD1
HDD2
HDD3
HDD4
HDD5
JPWR1 JPWR2
JFAN1 JFAN2
JFAN4 JFAN3 JPMBUS
JEXP_UART JEXP2
SASHD3 SASHD2 SASHD1
JMCU_UART JMCU_DBG
JFRONT
JI2C3 JI2C4
JI2C0
Expander
Flash
Sensor
Sensor
Expander
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�2�3 Connectors
Power Connector – JPWR1
Pin Description Pin Description7 +12V 1 GND8 +12V 2 GND9 +3.3V 3 GND10 +5V 4 MUTE_L11 +5VSTBY 5 PSU_N112 PS_ON_L 6 GND
Power Connector – JPWR2
Pin Description Pin Description8 +12V 1 GND9 +12V 2 GND10 +12V 3 GND11 +12V 4 GND12 +5V 5 GND13 +5V 6 GND14 +5V 7 GND
6 1
12 7
7 1
14 8
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
I2C Connector – JI2C0, JI2C3, JI2C4
Pin Description1 GND2 I2C_CLOCK3 I2C_DATA4 N/A
FAN Connector – JFAN1, JFAN2, JFAN3, JFAN4
Pin Description1 GND2 +12V3 TACH4 PWM
Console for Expander – JEXP_UART
Pin Description Pin Description2 DEBUG_RXD 1 SMART_RXD4 GND 3 GND6 DEBUG_TXD 5 SMART_TXD
Console for MCU – JMCU_DBG
Pin Description1 MCU_RXD2 GND3 MCU_TXD
1 4
4 1
1 2
5 6
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�2�4 LED Indicator
LED3LED3SASHD Status LEDSASHD Status LED
LED2LED2 LED1LED1
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
HDD Activity LEDs
Blue (On) HDD present
Blue (Blinking)HDD Activity is detected or has locate HDD(slow).
Off HDD is not connected or is power off.
HDD Fault/Status LEDs
Off
No control bit is set or set by any of the following bits:1. RQST OK2. RQST RSVD DEVICE3. RQST HOT SPARE4. RQST ACTIVE5. DO NOT REMOVE6. RQST IDENT7. DEVICE OFF
Red (Blinking)
Set by any of the following bits:1. RQST CONS CHECK2. RQST IN CRIT ARRAY3. RQST IN FAILED ARRAY4. RQST REBUILD/REMAP5. RQST R/R ABORT6. RQST INSERT7. RQST REMOVE8. PRDFAIL
Red (On)Set by any of the following bits:1. RQST MISSING2. RQST FAULT
SAS HD Link Status
Blue (On) Link is up.
Blue (Blinking) Activity is detected.
Off Link is down.
Expander Blink (LED2) Blue (Blinking)Expander is alive, 0.0833Hz (12 seconds per cycle).
Expander Heart Bit (LED1) Blue (Blinking) Expander FW is running.
MCU Status (LED3)Yellow (On) MCU is alive.
Yellow (Off) Boot loader mode
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�2�5 Jumpers
JMCU_RST Open Normal, defaultClose Reset MCU
JMD_SEL Open Normal, defaultClose Boot loader mode
2.54mm Header for Front I/O – JFRONT
• Fan number selectPin[5,6] Pin [3,4] Pin [1,2] Fan no� support Active Fan LocateClose Close Close No FanClose Close Open One Fan JFAN1Close Open Close Two Fan JFAN1 and JFAN2Close Open Open Three Fan JFAN1,JFAN2 and JFAN3Open Close Close Four Fan JFAN1,JFAN2,JFAN3 and JFAN4
JMCU_RSTJMCU_RST
JMD_SELJMD_SEL
24 2 23 1
Fan number select
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
• AT Mode SettingPin Description Remark9 GND10 AT_SEL_N Active Low
• Mute SWPin Description Remark17 GND18 MUTE Input(-) Active Low
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Chapter 3. Hardware SpecificationRSC-4BT User Manual
3�2�6 Drive Slot Map
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Chapter 1. Product FeaturesRSC-4BT User Manual
Chapter 4� Technical Support
Taiwain, Global HeadquartersAddress: No� 152, Section 4, Linghang N� Rd, Dayuan District, Taoyuan City 337, TaiwanTel: +886-3-433-9188Fax: +886-3-287-1818Sales Email: sales@aicipc�com�twSupport Email: support@aicipc�com
Shanghai, ChinaAddress: Room 1009, No� 777, Zhaojia Bang Rd, Shanghai 200032,Shanghai, ChinaTel: +86-21-54961421Fax +86-21-54961422 #608Sales Email: csales@aicipc�com�twSupport Email: support@aicipc�com
Moscow, RussiaAddress: Khoroshevskoye Shosse, 32A, Office 403 (2nd Entrance, 4th Floor), Moscow 123007, RussiaTel: +7-4997019998Sales Email: support-ru@aicipc�com�twSupport Email: support-ru@aicipc�com�tw
North California, United StatesAddress: 48531 Warm SpringsBoulvard Suite 404 Fremont, CA 94539, United StatesTel: +1-510-573-6730Fax: +1-510-573-6729Sales Email: sales@aicipc�comSupport Email: support@aicipc�com
South California, United StatesAddress: 21808 Garcia LaneCity of Industry, CA 91789, United StatesToll free: +7-4997019998Tel: +1-909-895-8989Fax: +1-909-895-8989#157Sales Email: sales@aicipc�comSupport Email: support@aicipc�com
New Jersey, United StatesAddress: 11 Melanie Lane Unit #20 & 21 East Hanover, NJ 07936, United StatesTel: +1-973-884-8886Fax: +1-973-884-4794Sales Email: sales@aicipc�comSupport Email: support@aicipc�com
Houten, The NetherlandsAddress: Peppelkade 58, 3992AK, Houten, The NetherlandsTel: +31-30-6386789Fax: +31-30-6360638Sales Email: sales@aicipc�nlSupport Email: support@aicipc�com