rsn repaircenter presentation

About Repair Service Network & How to Use RepairQ

© 2014 Repair Service Network LLC

TM

Table of Contents

What is RSN?

How does RSN work?

How to use RepairQ SalesCenter (Part 1)

RepairCenter

SalesCenter (Part 2)

Pre & Post Repair Checklist

How to contact RSN

Page 3

Page 4

Page 5 Page 6

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Page 40


What is RSN?The Repair Service Network (RSN) believes in reviving the life of

a customer's device by using the best procedures, highest

quality parts, and providing exceptional customer service.

We connect the dots between customer and RepairTech – helping them find the most qualified and

convenient RepairCenter for their needs. Every RepairCenter in our network abides by our Code of

Conduct and follows the “best practices” that we set, to ensure the highest quality of customer service

in the industry.


How does RSN work?


Repair Service Network (RSN)

Repair Service University (RSU)

LEADS DEALS

SalesCenter (ZAGG, RepairCenter)

RepairCenter (RepairTechs)

How to use RepairQ


SalesCenter STEPS 1-11

RepairCenter STEPS 12-18


STEP 1


Login to your RepairQ account

login.repairservicenetwork.com

SalesCenter login.repairservicenetwork.com

Click here to login

STEP 2


Create a new Repair Ticket

(drop-down menu under Tickets)


SalesCenter

STEP 3


Lookup existing or create a new

customer.


SalesCenter

STEP 3B


If creating a new

customer, fill out First

Name, Last Name,

Contact Method,

Email, Primary Phone,

SMS Phone & Carrier,

Customer Referral,

and Zip Code.

Click ‘Save’.


SalesCenter

STEP 4


Lookup existing or add a new Repair Device. This is the customer’s device.


SalesCenter

STEP 5


Provide initial diagnostics

information for the device. Reference

‘Pre-Repair Checklist’.

Click ‘Continue’.


SalesCenter

STEP 6


Under Assignee (near the top of

the ticket), choose the appropriate RepairCenter.


SalesCenter

STEP 7


Search for the appropriate type of repair and add as a

new Ticket Item.

(i.e. iPhone 5 LCD/Digitizer Repair)


SalesCenter

STEP 7B


You may adjust the price of the repair

under the ‘Unit Price’ column.


SalesCenter

STEP 8


Click ‘Add Transaction Form’

and swipe customer’s credit

card using RepairQ USB Card Reader.


SalesCenter

STEP 9


Click ‘Add a Note’. Enter in scheduled

date & time of repair.

Check ‘Print this note’ and click ‘Add

Note’.


SalesCenter

STEP 10


Click the blue ‘Pending Repair’

button.


SalesCenter

STEP 11


Click the green “mail” icon to email

customer their receipt &

appointment information.


SalesCenter


RepairCenter STEPS 12-18

STEP 12




login.repairservicenetwork.comRepairCenter

Click here to login

STEP 13


Click on the grey circle to access the

current ticket queue.


RepairCenter

STEP 14


Find the appropriate ticket and click the blue

icon to edit.


RepairCenter

STEP 15


Click the blue ‘In Repair’ button & complete device

repair.


RepairCenter

STEP 16


Once repair is complete, refer to the

‘Post-Device Checklist’ and click

‘Add Note’.

Provide post-diagnostic

information and check ‘Print this Note’ then

‘Add Note’.


RepairCenter

STEP 17


Click the blue ‘Edit’ button.


RepairCenter

STEP 18


Click the green ‘Ready for Pickup’

button.

Return device to SalesCenter.


RepairCenter

STEP 19




login.repairservicenetwork.comSalesCenter

Click here to login

STEP 20


Click on the grey circle to access the

current ticket queue.


SalesCenter

STEP 21


Find the appropriate ticket and click the grey

‘View’ button.


SalesCenter

STEP 22


Click the green “mail” icon to

notify customer that their device is ready for pickup.


SalesCenter

STEP 23


When customer arrives, search for

the Ticket via customer name,

phone number, or ticket number.


SalesCenter

STEP 24


When customer arrives, search for

the Ticket via customer name,

phone number, or ticket number.


SalesCenter

STEP 25


Click the grey ‘View’ button to

pull up customer’s ticket(s).


SalesCenter

STEP 26


Locate appropriate ticket and click the blue ‘Edit’ button.


SalesCenter

STEP 27


Locate appropriate ticket and click the blue ‘Edit’ button.


SalesCenter

STEP 28


Click the black ‘Closed’ button.


SalesCenter

Pre & Post Repair ChecklistActivated Liquid Damage Sensors


Defective Proximity Sensor

Defective Volume/Vibrate Buttons

Defective Power (Lock) Button

Defective Home Button

Defective Charging Port

Failed Test Call Additional Notes

Note: If there are no defective parts, input ‘No Defective Parts’ into Notes.

How to contact RSN


Email [email protected]

Phone (978) 712-9776

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