STREAM A

Tim Rivett Head of Information & Technology

South Yorkshire Passenger Transport Executive (SYPTE)

Long Term Operation of a Real- Time Information System

Long Term Operation of

a Real Time Information

System Tim Rivett

Head of Information &

Technology

Turn Back Time

Key Original Themes

• Journey matching / % predictions

• Data

• Staff / Depot engagement

• Ticket Machine interfaces

• Trees

• SMS network delays

Key Themes

• Journey matching / % predictions

• Data

• Staff / Depot engagement

• Ticket Machine interfaces

• Trees

• SMS network delays

Key Themes

• Journey matching / % predictions

• Data

• Staff / Depot engagement

• Customer Expectations

Staff

Data

Journey Matching / Predictions

Customer Expectations

• “How do you do this?”

• “How do you know where all your buses are?”

• “Have you put someone on the bus to radio in which streets is on at the moment?”

Customer Expectations

• "Why didn't you let me know my bus was not going to run?"

• "Your system is a pile of &&^%^^&£$£ it said my bus was coming in 3 mins but it took 4."

• "Why didn't you tell me it was going to snow and my bus wasn't going to go past my stop”

Customer Expectations

• "Why didn't you let me know my bus was not

going to run?"

• "Your system is a pile of &&^%^^&£$£ it said my

bus was coming in 3 mins but it took 4."

• "Why didn't you tell me it was going to snow and

my bus wasn't going to go past my stop”