russia - application management
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Application Management Russia by SiemensTRANSCRIPT
Copyright © Siemens AG 2010. All rights reserved.
Application Management RussiaOverviewMarch 2010
Siemens IT Solutions and Services
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Copyright © Siemens AG 2010. All rights reserved.
CustomerService
Organization
Global Production
Center(GPC)
VoronezhMoscow
GPC Russia
GPC India
GPC Germany
Glo
bal P
rodu
ctio
nB
ackb
one
GPC MercosurGreat Britain & IrelandGermany
Argentina
North AmericaNetherlands
India
RussiaThailand
Finland
Brazil
Key
App
licat
ion
Man
agem
ent
Cou
ntrie
s
Constant growth of delivery capacity in our main delivery
center in Voronezh
Industry
Energy
Healthcare
We have the Power to expand in Russia
2003 2009
Employees 470
49
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Application Management Portfolio
Standard Processes and Tools
Experience and References
We are a global Player
Quality Management
Resources
Our Strengths
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Copyright © Siemens AG 2010. All rights reserved.
Logistics and Retail Finance SOX Customer Relationship Management
BusinessIntelligence and
Balanced Scorecards
Product Cycle ManagementArchiving
SRM Procurement Outsourcing
Electronic Data Exchange and
Interfaces
Business Content and Document Management
Manufacturing Executive Systems
Process Management and Automation
Human Resource Management
Test CenterWeb Services and Portals
IncidentManagement
OSD+CDPConcept
ProblemManagement
Enhancement Management
Operational Service Desk
ReleaseManagement
Support Desk
Configuration Management
Life Cycle Management
Business Intelligence
Service Level Management and Reporting
Knowledge Management
Resource Management
Global Portal/ SharePoint
Reporting Warehouse
Competence Framework
Administration and Monitoring
Our core Application Management Portfolio Elements are based on ITIL ® Service Management best practices
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� Transferring of responsibility from CIO SAP units to Siemens IT Solutions and Services the SAP Application Management for companies of Siemens Russia has been done
� Extremely good team work done by all members of the entire project team lead to the outstanding success of this project. Very smooth execution of the project. The project was successfully completed by the end of May 2008
Summary
4 companies of Siemens Russia: Siemens,SEN, JV Electrozavod (Siemens Electrozavod Highvoltage Engineering (SEHE) and NSN
CustomersMore than 1,800 named users globally
Number of users
� More than 30 SAP® systems� 6 SAP application: SAP ERP 2005 (SD, MM, CS, PS, TR, CATS, FI, CO, AM, EC)� SAP BW 3.0, SEM- (BW-reporting, BW-planning, Solution Manager)� SAP R/3 4.6c� SAP ERP 2005 HR (HR- personnel administration, HR-Payroll)� SAP R/3 4.6c HR� SAP CRM / Concord 5.1� SAP Solution Manager (Help Desk, Central Monitoring system)� SAP Enterprise Portal
SAP Landscape
We support worldwide more than 500,000 users at more than 600 customers and are SAP Partner for 25 years
We currently operate 72 data centers, more than 50,000 servers, taking care of 1,800 managed applications on a global level
We stand for reliability, speed and long-lasting values
As a leading manufacturer we have profound industry knowledge
Siemens IT Solutions and Services is one of the World's top ten Outsourcing Providers
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� Our Global Production Centers focus on technical service delivery, operational performance and efficiency, cost mitigation and automation
� Delivery of standardized application services
� Optimized processes and toolsets
Global Production Centers
� Our global network of Customer Service Organizations focus on establishing highly effective local customer interfaces
� Customer proximity and cultural fit
� Delivery of high value-add and customer-specific application services
Customer Service Organization
We are a global Player
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System of Quality Management is very effectiveand important for Siemens
Six Sigma is a management philosophy which encourages the business to look at their processes as seen and felt by the customer.
Six
Sig
ma
� ISO certification
� CMMI certification for Test Center
� Siemens internal certifications
Audits are performed to ascertain the validity and reliability of information, and also provide an assessment of a system's internal control.
Quality audits are performed to verify the effectiveness of a quality management system. This is part of certifications such as ISO 9001 (External/Internal).
Cer
tific
atio
nA
udits
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JulyJune OctOctSepSepAugAug
FY09
Mar Mar Apr Apr May May July
FY10
JuneWorking steps
Recruitment topic 1Recruitment topic 2Training PlanTravel & Visa order
Check communicationProvision of DocumentationEstablish accessEstablish finalCommunication
Preparation
Deal Announcement
team staffed
Quality approval
Knowledge TransferInitial educationProject specific educationOnsite education
Operational EnablingBackup, Process,Contacts implementation
Shadow Working
Business Enabling
Establish Value FlowSL Reporting
Phase 1Go Live
Lessons LearntTopic 2
Quality approval
Topic 1
Topic 2Topic 1
Quality approval
We always drive Standard Approaches during Transitions
Topic 1 Topic 2Our Transition Manager: xx Project Manager Customer: xx
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Business Domain Expertise
Application Enhancement
Service Management
End of Lifecycle Management
TransitionConsulting Global Delivery
Automation & Tools
Service Improvement
Application Roadmap
Consolidation & Harmonization
Business Process Management
Enterprise Integration
Engagement &Transition
OperationalTransformation
ServiceTransformation
BusinessTransformation
BusinessTransformation
Bus
ines
s V
alue
Transformational Journey
CurrentOperating
Model
InterimOperating
Model
TargetOperating
Model
FutureModes ofOperation
Journey towards gain sharing Partnership
Page 10 March-10 Siemens IT Solutions and Services
Copyright © Siemens AG 2010. All rights reserved.
You want to know more? Just contact:
Andreas DegenhardtHead of Global Application ManagementSiemens AGSiemens IT Solutions and Services
Otto-Hahn-Ring 681739 MunichGermany
Phone: +49 (89) [email protected]/applicationmngt