RICHARD W. RUSSELL557 Coventry Circle Telford, Pennsylvania 18969 richrussell@comcast.net 215-723-5510

LinkedIn: www.linkedin.com/in/richwrussell Personal Website: www.russell-online.net

INFORMATION TECHNOLOGY DIRECTOR / ASSISTANT DIRECTOR / MANAGER

OBJECTIVE STATEMENT

I am a highly experienced Information Technology Professional who tackles new challenges with a “can do” attitude.Seeking a I.T. Management position in a team oriented environment along with intellectual and financial growth potential. Where my outstanding management experience can be applied and shared with others to grow along with the company.

WORK EXPERIENCE

ARCPLAN, INC., Wayne, Pennsylvania January 2010 – April 2015

Information Technology Manager – U.S. Operations 5 Years – 4

MonthsResponsibilities: Responsible for the implementation, management, upgrade and preventive maintenance of a network consisting of sixty-eight physical servers, one hundred eighty-three virtual servers, twenty-three of which were located on Amazon AWS and EC2 hosted servers, eight globally dispersed offices with over one-hundred fifty-three users and fifty-one network nodes (i.e. printers, Access Points, Wi-Fi routers, Managed Switches, Firewalls, and Antivirus Appliances).

Selected Key Contributions:

Recipient of the U.S. Office Employee of the Year 2014. This award is given for outstanding performance above and beyond the individual’s regular assigned duties voted on by all U.S. office employees.

Recipient of the U.S. Office Employee of the Quarter for the 2nd quarter 2010, 4th quarter 2010 and the 3rd quarter of 2011. This award is in acknowledgment of outstanding performance and dedication to arcplan, Inc. voted on by U.S. Office Management.

Reduced costs by $70,000 per year along with an 83% increase in user satisfaction by negotiating a contract with Citrix. This allowed the company to eliminate the WebEx product line that were previously being used.

Reduced costs by $25,000 per year implementing Verizon FiOS in place of the existing T1/T3 internet and point-to-point connections, increasing internet transmission speeds over 500%.

Setup Persistent VPN connections to the two major offices and the six satellite offices located overseas, reducing costs by over $100,000 per year by eliminating company owned point-to-point connections.

Released with severance due to acquisition requiring a 30% reduction in staff worldwide and the closing of six offices.

CANON TECHNOLOGY SOLUTIONS, INC., Conshohocken, Pennsylvania March 2005 – November 2008

Senior Systems Consultant / Service Desk Consultant 3 Years – 9 MonthsResponsibilities: Accountable for fifteen to twenty-five highly challenging client accounts. Providing pre-sales support, SOW’s and detailed post implementation documentation. Managed three to five Junior Technical Engineers, coordinated project and staff schedules. Provided customized training and documentation for clients on newly implemented software.

Selected Key Contributions:

Recipient of 2006 and 2007 Circle of Excellence Award. This award is to recognize a single individual within each of Canon’s divisions who demonstrates the following qualities: customer responsiveness, resourcefulness, consistent over-achievement, positive attitude, good listening skills, advanced problem solving skills.

Obtained long-term support contracts with some of the company’s most dissatisfied customers’, generating $1.4 million in annual income to the business, along with changing these client’s negative perception of the our company.

Successfully implemented over seventy-five enterprise wide Magic Service Desk and BMC Service Desk Express installations. Provided pre-sales technical support, created SOW’s, remote product administration and provided end-user training, along with follow up technical support as needed.

Selected by Management to play the lead role in obtaining BMC Software L2 Partnership, allowing implementation Services of Magic Service Desk and BMC Service Desk Express.

All projects were completed on time and under budget creating exultant customers. Released due to acquisition and the closing of technology and services division.

PARIS TECHNOLOGIES INTERNATIONAL, INC., Doylestown, Pennsylvania January 1998 – February 2005

Director, Management Information Systems / Product Support Services 7 Years – 2 Month Responsibilities: Management of thirteen IT Department Managers worldwide, including supporting staff of 130 employees in a globally integrated IT Department. Responsible for international IT environment consisting of over seven-hundred servers, twenty-five hundred users and two-hundred ninety-three nodes dispersed globally among thirteen offices.

WORK EXPERIENCE CONTINUED

Selected Key Contributions:Designed, implemented and managed an international IT environment consisting of over 700 servers, 2,500 nodes, and thirteen global offices.

Changed internal and external customers’ negative perception of Technical Support/Help Desk Department by designing, implementing and documenting new methods of reporting, tracking, and resolving technical support issues leading to a decrease of complaints by 70% within six months of implementation.

Implemented and managed company-wide CRM initiative, leading to a sales increase of over 30% due to streamlined coordination of Sales Department and Marketing Department efforts utilizing Salesforce CRM.

Recommended, implemented and administered WebEx Meeting Center, which lead to a reduction in costs associated with travel by over 40% along with the ability to perform remote support, demonstrations, and training.

GILMORE & ASSOCIATES, INC., New Britain, Pennsylvania March 1988 – January 1998

Manager, Information Systems 9 Years – 11 Months Responsibilities: Implemented, configured and managed the companies first company-wide network this consisted of eighteen servers, one-hundred twelve users and eighteen nodes. The network was being backed up by redundant optical towers configured as both archived data and near-online storage with access to all data within a few short minutes.

Selected Key Contributions:

Introduced, implemented, and supported Computer Aided Design and Drafting throughout organization creating a substantial cost savings by shortening project turnaround time, eliminating redundant design/drafting procedures.

Implemented design/drafting standards to insure accelerated governmental approval of engineering plans. This contributed to an outstanding reputation with reviewing boards. Trained all Engineering and Production Staff on the use of Computer Aided Design and the implementation of network standards and policies.

EDUCATION AND CREDENTIALS

Certificate in Engineering TechnologiesMercer County Community College – West Windsor, New Jersey

Professional Training and Industry Certifications

CCA – Citrix Certified Administrator CNA – Certified NetWare AdministratorMCPS – Microsoft Certified Professional CNE – Certified NetWare EngineerBMC - Certified Magic Service Desk 8.x Consultant MCSE – Microsoft Certified Systems EngineerBMC - Certified Service Desk Express 9.x Consultant Pursuing ITIL v3 2011 Foundations Certification

Certificates of Completion

BMC Service Desk Advanced Administration BMC Service Desk Business Rules AdministrationBMC Service Desk Asset and Change Management BMC Service Desk Business AutomationBMC Service Desk Enhanced Business Automation BMC Service Desk Inventory ManagerBMC Service Desk Installation and Configuration BMC Service Desk AdministrationBMC Service Desk Knowledge Management ITIL Best Practices and ProceduresBMC Service Desk Test to Production BMC Service Desk Desktop AutomationCitrix MetaFrame Secure Access Manager 2.x PowerOLAP Web ServicesDesigning Windows 2000 Directory Service Infrastructure Designing Windows 2000 Network Infrastructure

Implementing, Managing Microsoft Exchange Server 2010 Implementing, Managing Exchange Server 2007Installing, Configuring and Administering Microsoft Windows XP Professional

Implementing, Administering Windows 2000 Server Network Infrastructure

Managing, Maintaining Windows Server 2008 Installing, Configuring, Windows 2008 ServerManaging & Maintaining a Microsoft Windows Server 2008 Environment

Installing, Configuring and Administering Windows 2000 Server

Installing, Configuring and Administering Microsoft Windows 2000 Professional

Citrix MetaFrame Password Manager 2.x Microsoft Windows PowerShell 3

Microsoft PowerShell for Microsoft Exchange Server 2008Microsoft PowerShell for Office 365

Managing and Maintaining Microsoft Windows Server 2008 Environment

EDUCATION AND CREDENTIALS CONTINUED

Selected Software

Amazon AWS - Amazon Web Services Amazon EC2 – Elastic Computing CloudAmazon S3 – Simple Storage Service Subversion SVNFileZilla FTP Client WebEx MeetingFileZilla FTP Server Microsoft Project Client (2010, 2013)Google Android Apple iOSMetivis Office 365 Migration Suite Oracle Virtual BoxMicrosoft Office 365 Enterprise (Beta, ProPlus, E3, E4) SharePoint Designer (2007, 2010, 2013)Office Communication Server (2007, 2007r2) Lync Server (2010, 2013)SharePoint Server (2007, 2010, 2013) Exchange Server (2003, 2007, 2010, 2013)SQL Server (2005, 2008r2, 2012, 2012r2, 2014) Citrix GoToAssistSymantec Backup Exec 50TB Capacity Edition (2014) Ubuntu Linux Server (Intermediate Knowledge)Symantec Backup Exec Enterprise Edition (10, 11, 12, 13) Symantec Antivirus Enterprise SuiteSystem Center Configuration Manager (2007, 2010, 2012) Citrix GoToMeetingSystem Center End-Point Protection (2007, 2010, 2013) Windows Hyper-V Server (2008r2, 2012r2) System Center Operation Manager (2007, 2010, 2012) Citrix GoToWebinarTortoise SVN Client Microsoft Office (2007, 2010, 2013, 2016 Beta)Trend Micro Antivirus Enterprise Suite WebEx WebinarUbuntu Linux Desktop (Intermediate Knowledge) Mint Linux Desktop (Intermediate Knowledge)VMware Workstation Microsoft Project Server (2010, 2013)Windows Desktop (XP, 7, 8, 8.1, 10 Preview) Windows IIS (6.0, 7.0, 8.0)Windows Desktop PowerShell Windows Server PowerShellWindows Exchange Server PowerShell Windows Sysinternals UtilitiesWindows Server (2003, 2008, 2008r2, 2012, 2012r2) Citrix OpenVoice ConferencingWordPress (1.62, 1.75) Google Tools

Selected Technology’s

IMAP – Internet Access Message Protocol AES – Advanced Encryption StandardDAC – Discretion Access Control (Duplication) AT - Automation TechnologySonic Wall Firewall Devices Barracuda Firewall DevicesCisco Managed Routers Cisco Firewall DevicesSLB – Server Load Balancing Cisco Firewall DevicesNAS – Network Attached Storage DAS – Direct Attached StoragePersistent VPN Connections DES – Data Encryption StandardVoIP – Voice Over IP DHCP – Dynamic Host Configuration Protocol FDDI – Fiber Distributed Data Interface FTPS – File Transfer Protocol with SSLHYPN - Hybrid Environment Juniper Firewall DevicesSaaS – Software ASA Service NAT – Network Address TranslationCisco Managed Switches Netgear Managed SwitchesRAID – Redundant Array of Independent Disks PPoE – Point-to-Point Over InternetPPP – Point-to-Point Technology PPTP – Point-to-Point TunnelingWPA – Wi-Fi Protected Access RDP – Remote Desktop ProtocolDNS – Domain Name System SAN – Storage Area NetworkCODA – Clustered On-Demand Architecture SFN - Server Farm NetworkHTTPS – Hypertext Transfer Protocol Secure SMTP – Simple Mail Transfer ProtocolSIP – Session Initiation Protocol SNMP – Simple Network Management ProtocolSSH – Secure Shell SSID – Service Set IdentifierHewlett-Packard Managed Switches Symantec Antivirus ApplianceDMZ – Demilitarized Zone VPN – Virtual Private NetworkSSL – Secure Socket WEP – Wired Equivalent Technology WINS – Windows Internet Name Service XHTML – Extensible Hyperlink Markup Language

HTML – Hyper-text Markup Language XML – Extensible Markup LanguageDSL – Digital Subscriber Line HP/Compaq Blade Servers and Chassis AD – Active Directory LDAP – Lightweight Directory Access Protocol