rws inspector services group 800-544-8156 1

RWS Inspector Services Group

www.RecallChek.com 800-544-8156 1

Background◦ Attachments to various Realtor Association standard

purchase agreements recommends checking products for any potential recalls

Issue◦ Identifying products through Consumer Products Safety

Commission is difficult to impossible. (No way to rule out entirely, difficult to search an entire house full of appliances in a reasonable amount of time)

Solution◦ RecallChek

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In California, Statewide Buyers & Sellers Advisory (SBSA ¶ 32) says◦ Government & manufacturers may issue or change

recall notices or warnings at any time

◦ There is NO single, all-inclusive source of information on product recalls, defective products, or class actions

◦ Consumer Product Safety Commission (CPSC) maintains a website (www.CPSC.gov)

◦ Buyer is referred to website during the inspection contingency period (but rarely if ever visits)

◦ Similar standards are in place or under consideration in most states


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There’s not a single, all-inclusive source for Recall data…

Over 205 Million products in a database, going back to 1974, covering all major household systems & appliances do?

How about the most advanced recall report ever created?


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Who Handles Recalled Products?


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Consumer Products, Appliances, Children’s Toys, Outdoor Equipment

are all handled by the CPSC

Motor Vehicles, Tires, Child Seats, Related equipment are all handled by

the NHTSA

Boats, Marine Equipment, Boat Safety Issues are all handled by The U.S.

Coast Guard

Pesticides, Fungicides, Rodenticides, Vehicle Emissions are all handled by

the EPA

Food, Medicine, and Cosmetics are handled by the FDA, CDC, USDA, and other government agencies.

Very seldom do they have anything to do with functionality

80%+ are fire hazards stemming from◦ Improperly insulated wiring

◦ Overheating motors/relays

◦ Component failures you can't see


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Nature of the Recall

Where the product was sold

How to remedy the defect

How to get the item repaired/replaced (usually free)

Manufacturer Contact details Business hours of the manufacturer


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Reports◦ Delivered in 2 business days or less◦ Summary

What to do if you have a recalled appliance What to do if a manufacturer fails to respond

Customer Support Line◦ Open M-F, 8am -5pm, Eastern Standard Time

Reports: Emailed directly to you!


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Order RecallChek (Some Inspectors offer it for free with every Full Home Inspection)◦ When scheduling the inspection◦ On-site, at the time of the inspection

Inspector gathers data while at the house

Information sent to RecallChek

RecallChek sends report directly to client and copied to home inspector

Any questions the client has after the report is delivered can be directed to RWS.

Offer – Copy – Send… That’s it!


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Make and model numbers for◦ Air Handler Units, including furnaces◦ Condensing Units◦ Water Heaters◦ Kitchen appliances

Refrigerator Oven/Stove Built-in Microwave Dishwasher Trash Compactor Disposal Exhaust Fans Any other kitchen appliances with accessible model numbers

◦ Wall Units Furnaces Air Conditioners


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Inaccessible Model Numbers RecallChek does not change the scope of the inspection. If it

is not visible without removing the appliance or disassembling in any way, it is not within the scope of the inspection

Model Numbers from Appliances more than 40 years old

RecallChek databases go all the way back to 1974, the same standard as the CPSC.

Serial Numbers, Manufacturing Dates, etc. RecallChek should take less than 5 minutes on-site during the

course of a typical home inspection.


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(reports range from 4 to 20 pages depending on number of recalls found)

◦ Customer Info

◦ Property Address

◦ Date of Inspection

◦ Inspection Company Logo and information (completely customizable) Inspector’s

Contact Info Here

Inspector’s Contact Info

Here

◦ Terms & Conditions

◦ Inspection Company Logo and information (completely customizable) Inspector’s Contact Info HereInspector’s Contact Info Here

◦ General Safety Notices

◦ Safety notices are derived from information inspector submits and utilizes verbiage from the CPSC

◦ Exceptions and Guarantees specifically expressed to client

◦ Appliances Itemized

◦ Any potential matches are represented as a percentage of match, along with recommendation

◦ 95% or greater matches should call manufacturer to confirm whether or not their appliance is part of a recall

◦ Support phone number at the bottom of each page in case the client has any questions

◦ Each potential recalled appliance is accompanied with a detailed report as seen here, spanning 2-5 pages each depending on the detail of information as submitted by the manufacturer to the CPSC

◦ 1st page always includes Manufacturer & Model number, number of units sold, type of product, and the release number/date

◦ Each potential recall includes phone numbers for the CPSC (as well as their Media Contact line) and the designated hotline for the firm that recalled the appliance. Each report also includes what time the manufacturer’s office is open (at end of report)

◦ Reports include a description of the potential hazard, a summary of incidents reported, where the product was sold and for how much, as well as the detailed description as reported by the manufacturer to the CPSC

◦ The last field for each potential recall is the resolution. In this actual recall, the Maytag Corporation is offering a free in-home repair!

◦ Unlike warranty issues or class action settlements, safety recalls generally require the manufacturer to resolve the issue for free


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rws inspector services group 800-544-8156 1

Documents

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