s a r at h i - municipal corporation mohali official form/sarthi.pdf · ans: property tax is...

1

MUNICIPAL CORPORATION

Sahibzada Ajit Singh Nagar(Mohali) Punjab

S A R AT H I

System of Assisting Residents And Tourists through Helpline Information

Toll free no : 1800 137 0007

Tel:0172- 5044910, 5044911 Fax: 0172 5044913

Website: mcmohali.org Email: [email protected]

Tel:0172-%20%20%205044910,%205044911

mailto:[email protected]

F.A.Q. Municipal Corporation Sahibzada Ajit Singh Nagar (Mohali)

Toll free No. 1800-137-0007

2

CITY MAP OF SAHIBZADA AJIT SINGN NAGAR(MOHALI)


Toll free No. 1800-137-0007

3

MUNICIPAL CORPORATION, SAHIBZADA AJIT SINGH NAGAR HIIERARCHY

Commissioner

Mr. Uma Shankar Gupta

General /Accountss Branch

General Admin

Mr. Mandeep Singh ,

Superintendent

Ms. Satvir Kaur,

Inspector

Accounts Mr. Neeraj

Naheja D.C.F.A.

Ms. Babita jaiswal Acctt-

Grade-1

Mr. Jaspal Singh Acctt

Grade-2

Establishment Mr. Jaswinder

Singh, Superintendet

Sh. Avtar Singh,

Inspector

Computer Admin

Mr. Kishan Joshi, Comp.

Programmer

Tax Branch

Property Tax Mr. Bhim

Sain, Superintend

et

Mr. Gurprit Singh,

Inspector

Advertisement Mr.

Gurdarshan Singh,

Superintendet

Mr. Dhanwant

Singh, Inspector

Rent/Tehbazari Mr. Gurdarshan

Singh, Superintendent

Licence Mr.

Gurdarshan Singh,

Superintendent

Fire Brigade Branch

Fire Station Mr. Sham

Lal Kamboj, A.D.F.O.

Mr. Ravinder

Kumar F.S.O.

Mr. Davinder

Singh S.F.O.

Mr. Karam Chand SFO

Sanitation

Branch

Mr. Sarbjit Singh ,

C.S.I.

Mr. Bhupinder Singh, SI

Mr. Harwant

Singh C.S.I.

Mr. Sham Lal, SI

Mr. Ravinder Kumar, SI

Mr. Surmukh Singh SI

Engineering Branch

Mr. Naresh Batta,

Corporation Engineer

A.C.E.

J.E.

Mr. Mukesh

Garg, Corporation

Engineer

A.C.E.

J.E.

Mr. Narinder

Singh Dalam,

Corporation Engineer

(Building Br.) Mr. Rajnish

Wadhwa , A.T.P.

Building Inspects

(Electrical Br.) Mr. Kamaljit

Singh, A.C.E.

Water supply & Sewerage

Mr. Balwinder

Singh, Corporation

Engineer

Asstt. CommissionerMr. kamal Kant Gupta

Joint Commissioner Ms Nayan Bhullar


Toll free No. 1800-137-0007

4

M.C. Sahibzada Ajit Singh Nagar in Nutshell

1 Establishment of Municipal Corporation :07-01- 2011

2.Area : 32.58 sq.km

3. Population (census 2011) : 235997

4. Population density : 7243 per Sq. Km

5. Number of village in Municipal Corporation : 6

6. Number of wards : 50

7. Municipal Corporation officer and employees : Total- 376 : Class A - 9 : Class B - 10 : Class C- 124 : Class D- 233

8.Budget 2014-15 : Income- 8550.00 Lacs : : Expenditure- : Development- 6330.00 Lacs : Establishment-1800.00 Lacs : Contingency- 340.00 Lacs


Toll free No. 1800-137-0007

5

Sr.No Name of the Branch 1. Property Tax

2. Water Supply

3. Sewerage

4. Building

5. Town Planning

6. Unauthorized Constructions

7. Health

8. Horticulture

9. Electrical

10. Civil Works

11. Licence/Tehbazari

12. Advertisement (Sky Sign)

13. Education

14. Dog Shelter

15. E-Governance

16. Fire and Emergency

17 Disaster Management

18. Birth & Death Registration

19. RTI & RTS ..

20. Complaint/ Grievance

INDEX


Toll free No. 1800-137-0007

6

List of Officer and Area of work

Administrative:

General Branch:

Property Tax, Advertisement Tax , Rent and Tehbazari,

Birth and Death, D.O.T. License:

Fire Brigade:

Sr. No.

Designation Name Mobile Number

1 Commissioner Sh. Uma Shankar Gupta ,P.C.S., 98140-53575

2 Joint Commissioner Dr. Nayan Bhullar,P.C.S., 98152-94040

3 Asstt. Commissioner Sh. Kamal Kant Goyal 97801-30355

Sr. No.

Work Name of Officer Mobile Number

1 RTI, RTS, DAK and General Branch

Sh. Mandeep Singh ,Superintendent 98154-15151

2 Establishment Branch Sh. Jaswinder Singh, Superintendent 95922-04572

3 Account Branch Sh. Neeraj Raheja, D.C.F.A. 98880-82268

4 Computerization Sh. Kishan Joshi, Computer Programmer

99881-60870

Sr. No.


1 Property Tax Sh. Bhim Sain, Superintendent 96463-55300

2 Advertisement Tax , Rent and Tehbazari, Birth and Death, D.O.T

Sh. Gurdarshan Singh Superintendent

97804-00338

Sr. No.


1 Fire Services Sh. Sham Lal Kamboj, A.D.F.O.

94170-77055


Toll free No. 1800-137-0007

7

Sanitation Branch:

Engineering Branch :

Sr. No.


1 Sanitation work of Zone No: 1,2,4,6 and 7

Sh. Harwant Singh , Chief Sanitary Inspector 98886-11922

2 Sanitation work of Zone No: 3 and 5

Sh. Sarbjit Singh, Chief Sanitary Inspector 94179-22208

3 Sanitation work of Zone No: 5,6 and 7

Sh. Bhupinder Singh ,Sanitary Inspector 97800-12384

4. Sanitation work of Zone No: 1 Sh. Sham Lal, Sanitary Inspector 98880-11483

5. Sanitation work of Zone No: 2 and 3

Sh. Ravinder Kumar,Sanitary Inspector 98889-00379

6. Sanitation work of Zone No: 4 Sh. Surmukh Singh,Sanitary Inspector 98882-71621

Sr. No.


1. Civil Works of Residential Area Phase:1,2,4,5,6, Village Mohali, Sohana and Sector-76-80 . Water Sypply & Sewerage Works, G.I.S and Street Light of entire Municipal Area . To perform duties of P.I.O, and M.T.P

Sh. Narinder Singh Dalam, Corporation Engineer

96461-01202

2. Civil Works of Residential Area Phase: 3A, 3BI, 3B2, 7, Sector-68, Village Kumbra, Madanpura , Sahimajra , Ind.Area Ph: 1,2, Dumping Ground , Cremation Ground .Works of Solid Waste Management, City Bus Service, Night Shelter , Dog Byelaws and Disposal of Correspondence

Sh. Naresh Batta, Corporation Engineer 88728-97581

3. Civil Works of Residential Area Phase: 8 to 11, Sector -70,71, 48C, 66, Village Mataur and Ind. Area Phase-9, Works related to Cattel Pond,

Sh. Mukesh Garg,Corporation Engineer 99888-00123


Toll free No. 1800-137-0007

8

Water Supply and Sewerage Branch:

Slaughter House , Municipal Bhawan, Other Municipal Properties, Store and Advertisement

Horticulture works

1 Horticulture Works Sh. Naresh Batta, Corporation Engineer 88728-97581

Building Works

1 Head of Building Branch Sh. Narinder Singh Dalam, M.T.P

96461-01202

Electrical Work

1 Street Light and other electricity works related to Municipal Corporation

Sh. Kamaldeep Singh Asstt. Corporation Engineer

96463-00021

Sr. No.


1 O & M Works of W/S and Sewerage

Sh. Balwinder Singh, Corporation Engineer

96460-57981


Toll free No. 1800-137-0007

9

Que.1: Who has to pay property tax? Which properties are liable to property tax?

Ans. Person./ Institutes who own / possess land / building within limits of MC , SAS Nagar have to

pay property tax. Property Tax is applicable to all properties and open lands within Municipal

Corporation limits. However the following type of building and land exclusively used for

following purpose are exempted from property tax.

(i) Religious purposes, religious rites – religious ceremonies, religious festivals

(ii) Cremation grounds , burial grounds;

(iii) Gaushalas, stray animals care centers;

(iv) Historical and heritage buildings, so notified by the State Government, Central Government

or United Nations Educational , Scientific and Cultural Organization;

(v) Registered charitable and philanthropic organizations exempt from payment of the tax

under the Income Tax Act, 1961 ( Central Act. No 43 of 1961);

(vi) The building and land owned used by the Corporation;

(vii) The building and land used for Schools and Colleges owned or aided by the Government ;

(viii) The building and land of Hospitals or Dispensaries owned by the Government;

(ix) Parking space( only in respect of multi- storey flats/ buildings); and

( x) Land used for agricultural or horticultural purposes;

Mr. Bhim Sain, Superintendent

9646355300

1


Toll free No. 1800-137-0007

10

Apart from above the building and land owned by the following categories of persons

shall be exempted from the imposition of tax to the extent indicated against each:

------------------------------------------------------------------------------------------------------------------------------

Serial No. Category of persons Extent of exemption

1 Widows Five thousand rupees per financial year

2 Freedom Fighters who are receiving Full

Pension as such from the Central

Government or the State Government

Or both, as the case may be

3 Handicapped persons , who are as if Five thousand rupees per financial

being assesses entitled for the time year.

being to the benefits of deduction under

section 80 U of the Income Tax Act, 1961.

4 Persons living below poverty line who Full:

Possess the requisite card, issued by the

Competent authority, in support thereof

Provided further that all educational institutions , other than Government and Government Aided

shall be exempted from annual tax to the extent of fifty percent of the tax assessed”.

Que-2: Who is responsible to make assessment of his property and file the self assessment return/ pay

tax?

Ans:- Owner of the property is responsible to make the self assessment of his property , file the return

and pay the tax. In case of someone is power of Attorney holder of any property , he can file the

return and pay tax.

Que-3: Can any person who is not the owner / power of attorney holder of any property file the self

assessment of behalf of the owner / power of attorney holder

Ans: No.

Que.4. Which space is considered for assessment of Property Tax; carpet area or built- up area?


Toll free No. 1800-137-0007

11

Ans. Property Tax is assessed on the basis of area of plot in Sq. yards and built-up area of building /

property in Sq. feet.

Que-5: What is the rate of tax on property?

Ans: The tax payable on land and building shall be leviable as under:

___________________________________________________________________

Serial Category of building Rate of tax

No.

___________________________________________________________________

1. Self occupied residential (i) Fifty rupees in case land area is 50 Square

yards or below, having covered area not more

than 450 square feet.

(ii) One hundred and fifty in case land area is

one hundred square yards or below, having

covered area not more than 900 square feet.

iii) Half percent of the rateable value in case the

land area is fifty square yards or below OR

one hundred square yards or below, but the

covered are exceeds the stipulation indicated

in and (ii) above;

(iii) Half percent of the rate able value, in case

the land area is five hundred square yards or

below; and

(iv) One percent of the rateable value, in case the

Five Hundred square yards.

1. Residential building under Three per cent of the rateable

The occupation of tenant(s) value;

2. Self occupied non- residential Three per cent of the rateable venue;

Building

_________________________________________________________

4. Non- residential building under Ten percent of the rateable value;


Toll free No. 1800-137-0007

12

the occupation of tenant(s) (annual rent)

Provided that if the land is vacant or the building is unproductive, the rate of tax shall be

0.20 per cent of the rateable value;

Que.6: How Property Tax is assessed?

Ans: Property Tax is assessed by the owner / possessor of land / building through self assessment

system . For assessing the Property Tax the assessee has to consider the under mentioned factor

and adopt the following procedure .

a) For self Residential / Commercial / Industrial / Institutional property (excluding flats for

residential purpose).

i) Area of the plot in Sq. yards.

ii) Built-up area of the property

iii) Type of Property- Residential / Commercial / Industrial / Institutional

iv) Collector rate of the Property ( Plot) as on 1st January of the assessment year eg. For

financial year 2013-14 , the collector rate applicable on 1st January 2014 will be

applicable .

v) Cost of construction per Sq.foot. as on the first January assessment year e.g. for 2013-

14. , the cost of construction for R.C.C structure is Rs. 500/- pre Sq.foot and Rs.

300/- per Sq. feet, if structure is shed/ Kacha .

vi) Give 10% depreciation on the cost of construction .

vii) Add cost of plot and cost of construction after depreciation .(v-vi)

viii) Take 5% of cost of plot and cost of construction after depreciation (i.e of vii).

ix) To calculate the final tax multiply the amount given at Sr. no. vii by the rate of property

tax and divide by 100 eg. In case of self occupied residential property rate of tax is

0.5% , in case of self occupied commercial property is rate of tax is 3% etc.

b) Self occupied flats –

i) Total covered / carpet area

ii) Collector rate of property per Sq.feet.

iii) Multiply i and ii which will give total value of the property .

iv) Now take 5% of total value (iii) above ) of property.

v) Multiply iv by the rate of tax applicable and divide by 100 . The amount so arrived at will

be amount of property tax

c) Rented Property

i) Take annual rent of the property.

ii) To arrive at the amount of property tax take applicable percentage of total the amount of

annual rent .That will be the amount of property tax payable.

Que-7: Is a widow or handicapped person whose property tax calculation is below 5000/-( below

exemption limit) required to file property tax return?

Ans:- Yes,he/she has to file the return , but need not to pay property tax if assessed amount is below

5000/-


Toll free No. 1800-137-0007

13

Que-8: Are freedom fighter who are receiving Pension as such from the Central Government or the State

Government rr both, as the case may be and B.P.L person required to file the self assessment

property tax return .

Ans: Yes, such person have to file return each financial year .Such a return should be supporeted by

relevant document in respect of entitlement of exemption.

Que.9: How can I pay the property tax?

Ans. As the property tax is based on self assessment . It is the duty of the owner / possesser of property

to do the self assessment of his property as per the details given above . After making the self

assessment of property , the tax can be paid in the office of Municipal Corporation or on line

www.mcmohali.org or www.netpnb.com.

Que-10:What is the last date of payment of property tax without any interest or penalty?

Ans. Property tax can be paid upto 31st December of concernd financial year without any penalty or

interest .

Que-11 :Is any penalty levied if property tax is not paid by 31st December of the concerned year?

Ans:- i)Where the tax calculated is not fully paid by 31st December of relevant financial year and is paid

on or before the 31st March of that financial year, a penalty of 25 per cent of the remaining

amount of tax calculated by the assessee shall be payable.

ii) If tax is not fully paid by the 31st March of the relevant year , in addition to any action

contemplated under the Act, every owner or occupier, as the case may be , shall be liable to pay

penalty at the rate of fifty per cent on the amount of tax unpaid plus interest at the rate of eighteen

per cent per annum to be calculated with effect from the first April of the next financial year upto

the date the payment of such amount of tax is made.

iii) If no return is filed or wrong particulars are given in the return filed ,the owner or the occupier ,

as the case may be, shall be liable to pay the penalty and the interest in the manner provided

under sub para (ii ) of this question as given above.

Que-12: How much penalty or fine is payable in case of non-payment of Tax on due dates?

Ans. This issue is under consideration of State Government .

Que-13: Is there any schemes that gives rebate on Property Tax?

Ans: i) On payment of entire amount of property tax of the current year by 30th September, 10 %

rebate is given on the amount of Property tax.

ii) Educational Institurions other than Govt. and Govt. aided are exempted from annual tax

to the extent of 50% of the tax assessed .

Que-14:Which documents are required for assessment for property tax .

Ans: i) Ownership document such as sale deed.

http://www.mcmohali.org/

http://www.netpnb.com/


Toll free No. 1800-137-0007

14

ii) Approved plan of building .

iii) Rent deed in case of rented property

iv) Identity proof of the assessee and proof of residence .

v) Death certificate of husband in case of widow.

vi) Proof of benefit of deduction under section 80 U of Income Tax Act, 1961 in case of

Handicapped persons .

vii) B.P.L certificate/ card in case of BPL family .

viii) Proof of being freedom fighter in case of freedom fighter.

ix) Proof of being a charitable and philanthropic organization exempted from payment of tax

under Income Tax Act, 1961 in case of charitable and philanthropic organization

Que-15 :Whom should Citizen approach in case of any query?

Ans: In case of any question or query one should approach Superintendent Property Tax.

Que:16: What Should an assessee do if his rented property is vacated by a tenant after he has paid

property tax for the entire year . For example for the year 2014-15, assessee pays the tax in the

month June 2014 and his rented property is vacated in August 2014 .

Ans:- In the case where the property is rented out after filing the self assement return, the assessee has

to file supplementary return to pay the tax on the rent he will receive from the tenant . In case

where rented property is vacated in the middle of financial year after its tax has been paid for

the entire year, Assessee should give an application to Municipal Corporation in this regard

mentioning the details of property and tax paid .On receipt of such application official of

Municipal Corporation will verify the claims made in the application . If claims are found to be

true and correct , further action will be taken by Municipal Corporation as per the directions of

Govt.( execess amount of tax could be adjusted in the tax of nest year)

Que:17; Does Municipal Corporation prepare any list of properties within its limits. If so can it be

amended in case of change of title of property due to various regions such as sale, division

among family member , in the name of legal heires of a deceased person etc.?

Ans: Yes, Municipal Corporation is preparing a list of all the properties falling its limits .This list can

be amended by the Commissioner of Municipal Corporation at any time by :

a) Inserting therein the name of any person whose name ought to be inserted; or.

b) Inserting therein any land or building previously omitted ;pr

c) Striking out of the name of any person not liable for the payment of taxes on land and

buildings; or

d) Inserting or altering an entry , in respect of any building erected , re – erected, altered or

added to, after the preparation of the property list.

Que:18: What is the procedure for getting the property list amended?

Ans: Affected person should give an application in this regard to Municipal Corporation. Such an

application should be supported by relevant documents such as sale deed ,Will , affidavit and

other documents which may vary from case to case.

Que:19:What is the grievances redressal system in case of any dispute regarding property tax ?


Toll free No. 1800-137-0007

15

Ans:- Any person having any grievance regarding property tax can file an appeal within 30 days form

the date of filing of return / occurrence of grievance before the Commissioner ( at present the

appealing authority at M.C , SAS Nagar is Additional Commissioner ( Tech) .

Que-20: In which kind the property tax is accepted ?

Ans: i) Property tax is accepted in the form of cash / cheque / D.D

ii) Property tax can also be paid online .

Que-21:Where can one get No Due Certificate in respect of Property tax?

Ans: No Due Certificate can be obtained in respect of property tax from the office of Municipal

Corporation by submitting an application for this purpose . Municipal Corporation will issue the

No Due Certificate within 7 days from the receipt of such application.

Que-22: Which Areas of Sahibzada Ajit Singh Nagar cum under the jurisdiction of Municipal

Corporation ?

Ans: Sector-53 to 80 and Villages Mohali, Shai Mazra, Madanpura, Kumbra, Sohana , Matour fall

within the limits of Municipal Corporation and property tax is to be paid on all the properties

located in this area.

Prescribed Forms appended herewith:-

1. Part-A – Self Occupied Residential/ Industrial / Commercial Units)

2. Part-B – Only for Rented Residential/ Industrial / Commercial Units)

3. Part-C – Self Occupied and Rental Residential/ Industrial / Commercial

Units)

4. Part-D – Self Occupied Residential houses having plot area 50 Sq yard and 100

Sq yard.

5. Part-E – FOR EXEMPTED CATEGORIES


Toll free No. 1800-137-0007

16

ROPERTY TAX RETURN, PUNJAB – SELF ASSESSMENT FORM

Under Section 112-A (1) of Punjab Municipal Act 1911 )

Financial Year:…………….. Unit No of Property…………………

( For office use only)

Part-A – Self Occupied Residential/ Industrial / Commercial Units)

1) Name of Municipal Corporation Sahibzada Ajit Singh Nagar

2) Property Identification / House No. old number

if any

3) Sector/ Phase/ Name of Village

4) Type of Property( Residential / Non- Residential)

5) *Details of Owner

A) Name B) Father Name C) Sex D) Date of Birth/ Age E) Identity Proof : That is to be enclosed

( Voter Card, Adhar Card, Rashan Card, Electricity Bill etc. any one of these)

*Above particular do not give any right to

title of property.

6) Plot Area of the Property ……………..Sq Yard

7) Total Constructed area of the buildings

In Sq . ft only

………………In Sq.Ft.

8) Totoal value of the plot ( Collecter Rate x Plot

Area= )

9) Cost of Construction ( Total covered area in Sq.

ft. x 500/ 300/ 100 which ever is applicable

Type of construction Pucca 500 / Semi Pucca


Toll free No. 1800-137-0007

17

300/-, Kacha 100 /-Rs. Per Sq.ft.

10) Depreciation @ 10% of 9

11) Total unit value 8+9-10

12) Annual value @ 5% of 11

13) Tax Payable on 12 @ one of the following rates.

Vaccent plot or non-productive buildings =

0.2%, upto 500 Sq.yards 0.50%, above 500 sq

yards 1%, commercial property 3%, Industries

1.5%

14) 10% Rebait till 30/11/2013

15) Exemption if any

A) For Widow Rs. 5000/0 Per Financial Year B) Handicapped persons who are

exempted from Income Tax U/s 80 U of I T Act of 1961

C) Educational Institution which are not Govt or Government aided Exemption 50 % in each Financial Year

16) Penalty if any

17) Fire Cess @ 10% of property tax in Building /

godown/Shops where inflameable material is

stored

5% of property tax in other shops and Factories,

2% of property tax in High rise Building having

height 36 feet or above

18) Total amount Payable ( 13=16=17)-(14+15)

I certified that the information given by me in the above form is correct and true and I am

responsible for this . If any of the fact is found be wrong , I shall be bound to abide by the direction given

by the competent authority and I shall be liable for any legal action against me.

Place

Date Signature of Assessee,


Toll free No. 1800-137-0007

18

PROPERTY TAX RETURN, PUNJAB – SELF ASSESSMENT FORM

( Under Section 112-A (1) of Punjab Municipal Act 1911 )



Part-B – Only for Rented Residential/ Industrial / Commercial Units)


2) Property Identification / House No. old

number if any


4) Type of Property( Residential / Non-

Residential)


F) Name G) Father Name H) Sex I) Date of Birth/ Age J) Identity Proof : That is to be enclosed



title of property.



In Sq . ft only


8) Total Annual Rent

Name of Tenant

______________________Rs

Proof being enclosed


Toll free No. 1800-137-0007

19

Details of Proof of Rent _____________________

9) Total Amount of Tax payable

(if property is residential then 7.5% of total

annual rent and if property is non residential

than 10% of total annual rent)

10) 10% Rebait till 30/11/2013


D) For Widow Rs. 5000/0 Per Financial Year

E) Handicapped persons who are exempted from Income Tax U/s 80 U of I T Act of 1961

F) Educational Institution which are not Govt or Government aided Exemption 50 % in each Financial Year

12) Penalty if any



stored

5% of property tax in other shops and

Factories,

2% of property tax in High rise Building

having height 36 feet or above

14) Total amount Payable (9+12+13) – (10+11)

I certified that the information given by me in the above form is correct and true and I am responsible

for this . If any of the fact is found be wrong , I shall be bound to abide by the direction given by the

competent authority and I shall be liable for any legal action against me.

Place



Toll free No. 1800-137-0007

20





Part-C – Self Occupied and Rental Residential/ Industrial / Commercial Units)



number if any



Residential)

5) Status of Property self occupied or rented or

Both


K) Name L) Father Name M) Sex N) Date of Birth/ Age O) Identity Proof : That is to be

enclosed ( Voter Card, Adhar Card, Rashan Card, Electricity Bill etc. any one of these)

*Above particular do not give any right

to title of property.



In Sq . ft only

__________________ In Sq. Ft

Stories Area

SqFt

Type

Residential or

Non

Residential

Status Self

Occupied

or others


Toll free No. 1800-137-0007

21

1st

Basement

2nd

Basement

3rd

Basement

Ground

Floor

1st Floor

2nd Floor

Other

Stories

9) Total value of the plot ( Collecter Rate x Plot

Area= )

10) Cost of Construction ( Total covered area in

Sq. ft. x 500/ 300/ 100 which ever is

applicable

Type of construction Pucca 500 / Semi

Pucca 300/-, Kacha 100 /-Rs. Per Sq.ft.

11) Depreciation @ 10% of 9

12) Total unit value 9+10-11 =

13) Annual value @ 5% of 12 =

14) Tax Payable on 13 @ one of the following

rates.

Vaccent plot or non-productive buildings =

0.2%, upto 500 Sq.yards 0.50%, above 500 sq

yards 1%, commercial property 3%,


Toll free No. 1800-137-0007

22

Industries 1.5%

15) Rented part of self occupied building which is

on Rent.

a) Annual Rent

b) Name of the Tenant c) Detail of proof of Rent (enclosed)

______________________Rs

Proof being enclosed

_______________________

16) Total Amount of Tax payable

(if property is residential then 7.5% of total

annual rent and if property is non residential

than 10% of total annual rent)

17) Total Amount of Tax payable 14+16

18) 10% Rebait till 30/11/2013


G) For Widow Rs. 5000/0 Per Financial Year

H) Handicapped persons who are exempted from Income Tax U/s 80 U of I T Act of 1961

I) Educational Institution which are not Govt or Government aided Exemption 50 % in each Financial Year

20) Penalty if any



stored

5% of property tax in other shops and

Factories,

2% of property tax in High rise Building


Toll free No. 1800-137-0007

23

having height 36 feet or above

22) Total amount Payable ( (17+20+21) –

(18+19)




Place



Toll free No. 1800-137-0007

24





Part-D – Self Occupied Residential houses having plot area 50 Sq yard and 100 Sq yard.



number if any



Residential)

5) Status of Property SELF OCCUPIED


P) Name Q) Father Name R) Sex S) Date of Birth/ Age T) Identity Proof : That is to be enclosed



title of property.



In Sq . ft only


9) If the area of the plot is upto 50 Sq yard and

built-up area is upto 450 Sq Ft. OR


Toll free No. 1800-137-0007

25

If the area of the plot is upto 100 Sq yard and

built up area is upto 900 Sq Ft.

Then total amount of property tax payable

annually is

_____________________Rs. Or not applicable

If the area of the plot is upto 50 Sq yard and

built-up area is upto 450 Sq Ft is Rs 50

And If the area of the plot is upto 100 Sq yard

and built up area is upto 900 Sq Ft. is Rs 100

10) 10% Rebait till 30/11/2013


J) For Widow Rs. 5000/0 Per Financial Year

K) Handicapped persons who are exempted from Income Tax U/s 80 U of I T Act of 1961

L) Educational Institution which are not Govt or Government aided Exemption 50 % in each Financial Year

12) Penalty if any

13) Total amount Payable ( 9+12) - (10+11)




Place



Toll free No. 1800-137-0007

26





Part-E – FOR EXEMPTED CATEGORIES


2) Property Identification / House No. old number

if any



Residential)

5) Status of Property SELF OCCUPIED


U) Name V) Father Name W) Sex X) Date of Birth/ Age Y) Identity Proof : That is to be enclosed



title of property.



In Sq . ft only


9) Exempeted Categories (attached supporting

documents.)

Name of category --------- or Not Applicable


Toll free No. 1800-137-0007

27

A)

1. Cremation grounds, burial grounds 2. Gaushalas, stray animal care centres 3. Historical and heritage buildings

notified by Govt. 4. Registered charitable and philanthropic

organizations 5. Religious activities, religious

ceremonies 6. Buildings and land owned and used by

persons living below poverty line, Freedom fighters, corporations, School and colleges aided by the Govt.

7. Hospital and dispensaries owned by the Govt.

8. Parking spaces meant for multi storey flats/building

9. Land used for Horticulture & Agricultural purposes

B Below Poverty Line (BPL) card Holders

who have eligibility Identity Card from the

competent authority

C Freedum Fighter receiving pension from

Central or State Govt. or Both.

Note: If any religious orgrnisation is receiveing

any income from rented/leased property but is

not exempted by Income Tax Deptt.then that

orgenisation will be liable to property tax.

Proof being enclosed-----------------




Place



Toll free No. 1800-137-0007

28

Question1 Where does one get new water connection or re connection?

Answer The application forms are available at Municipal Corporation

office, Municipal Bhawan, sector-68 and at Water Works ,

Ind. Phase-7 ( Sector- 73 ) SAS Nagar.

Question.2 Which documents are required for a new water connection?

Answer 1) Duly filled in application form for new water connection.

2) Allotment letter.

3) Residential proof.

4) Approved building plan.

5) Affidavit in prescribed format.

Question.3 What is the cost of getting new connection?

Answer It depends on diameter of ferrule

(a) 1/2" Ferrule

(i) Residential

Supervision charges - Rs.700/-

Security - Rs.150/-

Meter testing fees - Rs.30/-

(ii) Ind./Commercial


Security - Rs.300/-


(b) 3/4" Ferrule

(i) Ind./Commercial


Security - Rs.600/-


2

2

Mr. Harpreet Singh , Assistant Corporation Engineer

9988802389


Toll free No. 1800-137-0007

29

(c) 1" Ferrule

(i) Ind./Commercial


Security - Rs.1200/-


Question4 Where do I submit application for new water connection or

reconnection?

Answer Application may be submitted at Municipal Corporation office, Municipal

Bhawan, sector-68 and at Water Works , Ind. Area Phase-7 ( Sector- 73 )

SAS Nagar.

Question5 Where do we get the new water meter?

Answer Diameter wise Water meters of approved companies are available in the

market.

(A). Kranti (B). Dasmesh (C). NMBSEN

Question6 Where do we register grievance regarding availability and distribution

of water ,contamination of water and water bills?

Answer Complaint regarding availability and distribution of water, Water Bills can

be registered on MC SAS Nagar‟s Toll Free number.18001370007 and

Area-wise complaint centres established by MC SAS Nagar at Water works,

Industrial Area Phase-7 and Tubewell opposite Anand Lamp in Ind. Area

Phase-9 S.A.S.Nagar.

Question7 Where can one record Feedback regarding water supply?

Answer Feedback can be registered on MC SAS Nagar‟s Toll Free number.

18001370007and Area-wise complaint centres established by MC SAS

Nagar at Water works, Indl.Phase-7 and Tubewell opposite Anand Lamp in

Ind. Area Phase-9 S.A.S.Nagar.

Question8 Where can one register complaint about water leakages?

Answer Complaints can be registered on MC SAS Nagar‟s Toll Free number.




Question9 How long does it take to resolve water supply related complaints?

Answer 1) New water connection approval takes 7 days from submission of duly

filled in application form.


Toll free No. 1800-137-0007

30

2) Water leakage complaints are resolved as below.

(a) Distribution lines leakages-With In 24 hours.

(b) Main water line depends on the nature of leakage usually

within 2-3 days.

Question10 What are the rates of water tax?

Answer Water rates based on water consumption are as follows:-

Domestic usage @ Rs. 1.80 /- per Killo litre.

Non domestic usage @ Rs. 5.00/- per Killo litre.

Question11 Where should one register requirement of water tanker? What are the

rates?

Answer The water tankers are available with sanitation branch of MC SAS Nagar.

Question12 Has corporation recognized licensed plumbers?

Answer Corporation has recognized licensed plumbers registered with GMADA and

W/S & Sanitation Department.


1. New Water Supply Connection Form.

2. Self declaration Form


Toll free No. 1800-137-0007

31

Connection No: W-I No.……….Page No…..

For official use only) To Corporation Engineer, Municipal Corporation, Sahibzada Ajit Singh Nagar. Subject: Regarding issue of sewerage connection. Sir,

It is requested that I want to avail the facility of sewerage connection by applying for sewerage connection as per the details given below:- 1) Name of applicant…………………………..S/o/W/o/ D/o ……………………….R/o ………………………………………………………Distt.Sahibzada Ajit Singh Nagar ( Mobile No………………………………..) 2) Area of Plot/ House ……………………………….Sq.Yards and its use (Residential / Commercial) ………………………. 3) Connection Fee………security ………Composition Fee…………Total ,……………… 4) Type of street/ road leading to plot / house and measurement of road cutting from house to sewerage man hole:- a) Kachi street………………Ft, Rate per Sq.ft……………..Total amount…………….. b) Brick Flooring …………..Ft. Rate per Sq.ft……………..Total amount…………….. c) Concrete Flooring………..Ft. Rate per Sq.ft……………..Total amount…………….. d) Bitumen Road……………Ft. Rate per Sq.ft……………..Total amount…………….. Total Charges…………………. 5) The name of licensed plumber engaged ……………………. Signature of Plumber Signature of Applicant, Date……………….. Date ………………… Office Report:- Charges deposited Rs………………., vide receipt no…………..Date……………………. Signature of Clerk/ cashier, Site / spot inspected .As per the application and self declaration of applicant the type of street / road ………………...measurement of road cutting …………….use of place………..and the deposited charges are correct. If not , give reason………………………………………………………………. Signature of Supervisor/ J.E Date………………………..


Toll free No. 1800-137-0007

32

As per the above report the connection is to be allowed / not allowed …………………….. Signature of A.C.E(O&M) Date……………………… On the basis of above report the sewerage connection is sanctioned / not sanctioned . Signature of Corporation Engineer, Date………………..


Toll free No. 1800-137-0007

33

Self-Declaration

I…………………………………………………….S/o/W/o…………..………………………………………Age……………Years.R/o………………………………………………………………………………………………….....Distt. Sahibzada Ajit Singh Nagar , declare that :-

1) That I am the permanent resident of the above said address.

2) That I want to take water supply connection for the House/ Plot / Shop/ Factory No. ……….. located at………………………..

3) That my house /Plot/ Shop/ Factory is residential / commercial .Its size is……….Sq. Yards.

4) That I am the owner and occupant of this………………… and want to take Water supply connection for the same. That I have neither encroached nor encroach upon any land / property of Not-Govt., Govt. or Municipal Corporation.

5) That I will abide by the rules and regulations of water supply and sanitation department and Municipal Corporation.

6) That I will ensure that there is no leakage of water from the water supply pipeline.

7) That my house/ plot is …………..ft. away from the water pipe line . Its visual map has been drawn on the back page of self declaration.

8) That the street / road where connection is required is made of Kachi/ brick flooring / concrete / bitumen /

9) That I will pay the water bill in time . If at any time it is detected that there is any difference between the fees paid and actual fees , I shall be bound to pay the difference with the first bill.

10) That I will not use the water supply connection as proof of ownership in any court case.

11) That there is not domestic or legal dispute regarding the property where this connection is to be installed.

12) That no water supply connection exist in this property at present.

13) That I may be given water supply connection for drinking water facility .

The information given above and in the enclosed documents is correct to the best of my knowladge and belief and I have not concealed any thing. I know that if the information given by me is found to be false I will be liable to penal action and benefits given to me on the basis of such false information shall stand terminated summarily.

Date………………… Signature of Applicant.


Toll free No. 1800-137-0007

34

Question1 Where can I make complaint about drainage line choke up or repairs to

drainage chamber?

Answer Such Complaints can be registered on MC SAS Nagar‟s Toll Free number.




Question2 Where and how should I submit application to get drainage NOC for

building permission?

Answer Application can be submitted to GMADA for the area in which building

activities are controlled by GMADA and to PSIEC for the area in which

building activities are controlled by PSIEC.

Question3 How many days it takes to issue drainage NOC for building permission?

Answer As per Question no.-2.

Question4 Which documents are required along with application to get NOC from

Drainage Department for building construction permission?

Answer It relates to GMADA and PSIEC.

Question5 How shall one apply for a Sewerage connection permission?

What papers are required for Sewerage connection?

Answer The application forms are available at Municipal Corporation office,

Municipal Bhawan, sector-68 and at Water Works , Ind. Phase-7 (Sector-73)

SAS Nagar.

Documents required for Sewerage Connection are :-

1) Duly filled in application form for new Sewer connection.

2) Allotement letter.

3) Residential proof.

3

Mr. Harpreet Singh, Assistant Corporation Engineer

9988802389


Toll free No. 1800-137-0007

35

4) Approvel building plan.

5) Affidavit in prescribed format.

Question6 How do I get Sewerage connection permission?

Answer On submission of application through Corporation‟s licensed plumber,

approval is given by Corporation Engineer.

Question7 Where should I submit the application for Sewerage connection

permission?

Answer Application may be submitted at Municipal Corporation office, Municipal

Bhawan, sector-68 and at Water Works , Ind.Area Phase-7 ( Sector- 73 )

SAS Nagar.

Question8 What charges I need to pay for Sewerage connection? Answer Charges for Sewerage connection are as follows :

1. Industrial/commercial connection as per Diameter :-

( a) 4" - Rs.1000/-

(b) 6" - Rs.1500/-

(c) 8" - Rs.2000/-

2. Residential as per Diameter :-

( a) 4" - Rs.500/-

(b) 6" - Rs.1000/-

3. Road cutting charges

a) Metaled Road/ CC Road- Rs. 60 /-per Sq.ft

b) B.M. and Premix Carpet- Rs.80/- per Sq.ft

c) Berm Cutting(kacha) - Rs.3/- per Sq.ft

d) Brick Paving - Rs.15/-per Sq.ft

Question9 Where do I pay Sewerage connection charges?

Answer Payment can be made at Municipal Corporation Counter at Ind. Area Ph-7,9 &

at M.C Office.

Question10 Where do I get list of licensed plumbers to obtain new Sewerage

connection?

Answer List is available with Gmada and W/S and Saniation Department.

Question11 How long it takes to get approval for Sewerage connection? Answer It takes 7 days to get Sewerage connection approval from the date of receipt of

application.


Toll free No. 1800-137-0007

36

Question12 Is it necessary to get completion certificate on completion of drainage

connection?

Answer Yes.

Question13 What documents are required to be attached along with application for

obtaining NOC from drainage department for building completion

certificate? Answer It relates to GMADA.

Question14 Where do I apply to get new plumbing license? Answer Application for plumbing license shall be submitted to GMADA, Municipal

Corpoartion & Water Supply & Sanitation Department .

Question15 What documents are necessary for new plumbing license?

Answer Following documents should be submitted with the application:

1. Two colour photographs

2. Proof of residence (ration card, driving license, light bill, telephone

bill)- any one

3. Work experience letters/Certificate,

4. ITI passing Certificate,

5. School Leaving Certificate etc.

Question16 After how many years the plumbing license is renewed?

Answer Plumbing license is renewed after every 5 years

Question17 Where should I submit application for plumbing license renewal?

Answer Application may be submitted to GMADA, Municipal Corpoartion &

Water Supply & Sanitation Department .

Question18 What documents should I submit for renewal of plumbing license?

Answer Following documents should be submitted along with application for renewal

of Plumbing license.

1. Application of license holder

2. Original copy of expired license

3. Two color photographs

4. Proof of residence (ration card, driving license, light bill telephoine

bill) any one

5. List of completed works in last five years.

6. Receipts of licence fees of Rs. 1000/-

Question19 Where should I pay the plumbing license renewal fee?

Answer Plumbing license renewal fee can be paid at GMADA, Municipal

Corpoartion & Water Supply & Sanitation Department .


Toll free No. 1800-137-0007

37

Question20 How much fee I must pay for renewal of plumbing license?

Answer Renewal fee for plumbing license is RS 1000/–

Question21 How long does it take to renew plumping license after submission of

application ?

Answer It takes 7 days to issue renewed licence.


1. New Sewerage Connection Form.

2. Self declaration Form


Toll free No. 1800-137-0007

38

Connection No: W-I No.……….Page No…..

For official use only) To Corporation Engineer, Municipal Corporation, Sahibzada Ajit Singh Nagar. Subject: Regarding issue of sewerage connection. Sir,

It is requested that I want to avail the facility of sewerage connection by applying for

sewerage connection as per the details given below:-

1) Name of applicant…………………………..S/o/W/o/ D/o ……………………….R/o

………………………………………………………Distt.Sahibzada Ajit Singh Nagar ( Mobile No………………………………..)

2) Area of Plot/ House ……………………………….Sq.Yards and its use (Residential / Commercial)

……………………….

3) Connection Fee………security ………Composition Fee…………Total ,………………

4) Type of street/ road leading to plot / house and measurement of road cutting from house to

sewerage man hole:-

a) Kachi street………………Ft, Rate per Sq.ft……………..Total amount……………..

b) Brick Flooring …………..Ft. Rate per Sq.ft……………..Total amount……………..

c) Concrete Flooring………..Ft. Rate per Sq.ft……………..Total amount……………..

d) Bitumen Road……………Ft. Rate per Sq.ft……………..Total amount……………..

Total Charges………………….

5) The name of licensed plumber engaged …………………….

Signature of Plumber Signature of Applicant,

Date……………….. Date …………………

Office Report:-

Charges deposited Rs………………., vide receipt no…………..Date…………………….

Signature of Clerk/ cashier,

Site / spot inspected .As per the application and self declaration of applicant the type of street / road

………………...measurement of road cutting …………….use of place………..and the deposited charges are

correct. If not , give reason……………………………………………………………….


Toll free No. 1800-137-0007

39

Signature of Supervisor/ J.E

Date………………………..

As per the above report the connection is to be allowed / not allowed ……………………..

Signature of A.C.E(O&M)

Date………………………

On the basis of above report the sewerage connection is sanctioned / not sanctioned .

Signature of Corporation Engineer,

Date………………..


Toll free No. 1800-137-0007

40

Self-Declaration I…………………………………S/o/ W/o ………………………Age……Years, R/o………………………………………………………………………………………………….....Distt. Sahibzada Ajit Singh Nagar , declare that :-

1) That I am the permanent resident of the above said address.

2) That I want to take sewerage connection for the House/ Plot / Shop/ Factory No. ……….. located at………………………..

3) That my house /Plot/ Shop/ Factory is residential / commercial .Its size is……….Sq. Yards.

4) That I am the owner and occupant of this………………… and want to take sewerage connection for the same. That I have neither encroached nor encroach upon any land / property of Not-Govt., Govt. or Municipal Corporation.

5) That I will abide by the rules and regulations of water supply and sanitation department and Municipal Corporation.

6) That I will be responsible to keep the sewerage free from any blockage.

7) That my house/ plot is …………..ft. away from the sewerage pipe / manhole . Its visual map has been drawn on the back page of self declaration.

8) That the street / road where connection is required is made of Kachi/ brick flooring / concrete / bitumen /

9) That I will pay the sewerage bill in time . If at any time it is detected that there is any difference between the fees paid and actual fees , I shall be bound to pay the difference with the first bill.

10) That I will not use the sewerage connection as proof of ownership in any court case.

11) That there is not domestic or legal dispute regarding the property where this connection is to be installed.

12) That no sewerage connection exist in this property at present.

13) That I may be given sewerage connection for sewerage facility .

The information given above and in the enclosed documents is correct to the best of my knowladge and belief and I have not concealed any thing. I know that if the information given by me is found to be false I will be liable to penal action and benefits given to me on the basis of such false information shall stand terminated summarily.

Date………………… Signature of Applicant.


Toll free No. 1800-137-0007

41

Q.1) What is the area of jurisdiction of the MC in reference to building regulation? Ans)Presently MC is looking after only the building regulation of village abadis accommodated

in the urban estate sectors. The village abadis namely Mohali, Mataur, Shahi Majra, Kumbhra, Sohana and Madanpura falls with in the existing Municipal limits of SAS Nagar.

Q.2) Which documents are required to obtain building permission? Ans) Every person intending to erect or re - erect any building shall give notice of such intention

in writing in Form “A” along with ownership documents, four sets of Ferro Prints and two prints on tracing film showing location plan,site plan, and building plans to the Municipal Corporation and shall at the same time submit:-

(a) A location plan and a site plan of the land on which it is intended to erect or re-erect the building.

(b)Plans of all the floors, elevations and typical cross-section of the building that he intends to erect or re-erect. (c)Detail of specifications of the work to be executed in Form “B” appended to the byelaws. (d) Subject to the provisions of byelaws every person erecting or re-erecting a building shall appoint an Architect, a “Registered Building Designer and Supervisor‟ for

drawing up of plans and supervision of erection and re-erection of the building. (e) The application, plans and specifications shall be signed by the applicant and the Licensed Architect / Building Designer and Supervisor. Q.3) What are the details of the fees to be paid for the building permission? Ans) The details are as under:- Sr.

No.

CLASSIFICATION EDC CLU PF UDC

NH SH /

SECTOR

ROAD

OTHER

ROADS

1. Residential Plotted 18.00 5.00 4.00 3.00 2.00

2. Residential Group 58.00 7.00 6.00 5.00 2.50

4

Mr. Narinder SinghDalam, M.T.P.

9888200123


Toll free No. 1800-137-0007

42

Housing

3. Commercial 80.00 40.00 35.00 30.00 55.00

4. Marriage Palace 11.25 35.00 35.00 25.00 1.50 2.25

5. Petrol Pump 36.00 10.00 8.00 6.00 4.00

6. Hospitals, Multi

Media Centre (not

multiplex) & Hotels

18.00 0.00 0.00 0.00 2.00

7. Institutions 9.00 0.00 0.00 0.00 1.00

8. Industry/ Godowns/

Warehousing/ Cold

Store

16.50 0.00 0.00 0.00 0.00

9. Sports Actual

Charges

0.50 0.50 0.50 0.00

NOTE:-The UDC for the Marriage Palaces shall be as mentioned in the above table,

however for other land users it shall be calculated @5% of the total sum of EDC, CLU

and PF.

Sr.

No.

CLASSIFICATION Building

Application Fee

Malba Fee

1. Residential Plotted 2.50 Rs/sqft. Upto 500 sft.= Rs 500/-

Upto 500 to 1000 sft = Rs 1000/-

Upto 1000 to 1500 sft = Rs 1500/-

Upto 1500 to 2000 sft. =Rs 2000/-

Above 2000 sft. = 0.50 Rs/ sft.

2. Commercial 5.00 Rs/ sqft. Upto 500 sft.= Rs 500/-

Upto 500 to 1000 sft = Rs 1000/-

Upto 1000 to 1500 sft = Rs 1500/-

Upto 1500 to 2000 sft. =Rs 2000/-

Above 2000 sft. = 0.50 Rs/ sft.

Note:- Besides above the fee for change of land use for permitting new constructions other

than residential use is to be deposited as per the instructions of the Govt. issued from time to time.

Q.4) How long does it take to get building permission after submission of approval? Ans) The details are as under:-

Q.5) What are the provisions of issuing completion certificate , permission to occupy etc.?

Ans)i) No person shall occupy or allow other person to occupy any new building or part of a new building for any purpose whatsoever until such building or part thereof has been certified by the local authority or of any person authorized by it in this behalf to be in every respect completed according to the sanctioned plan and fit for the use for which it is

Residential 30 days

Other than Residential 60 days

Issue of completion / occupation certificate for all buildings

30 days


Toll free No. 1800-137-0007

43

erected.

ii) Every person who intends to occupy such a building or part thereof shall apply for

permission in Form D.

iii) The local authority may decline to give permission unless a certificate in Form „E‟

duly signed by a Licensed Architect / Building Designer and Supervisor has

been submitted.

iv) When permission to occupy a part of the building has been given, separate

permission shall be necessary for occupation of such other parts as may be

subsequently completed.

v) Applicant shall remove or destroy, any temporary building, which might have been

erected, and the debris from the site and adjoining road or vacant site

before the occupation certificate is issued.

vi) Partial occupation certificate may be granted for partially constructed building with

one habitable room, one water closet and one bathroom.

vii) Every person newly erecting or re-erecting a building shall on its completion give notice of such completion to the local authority in Form F. If the building is not completed within two years of the date of sanction, the notice shall be accompanied by a completion plan on tracing cloth in duplicate with two Ferro prints of the part of the building completed, up to date.

Q.6) I have property tax bill and the receipt of payment. Does it imply that the construction is authorized?

Ans) Property tax bill and the receipt of payment do not imply that the construction has

received building permission and it is authorized.

Que:-7 What is self certification of building plans for residential plots ( except Group Housing and

independent floors ) on a residential site?

Ans:- It is a scheme introduces by government to ease the construction of residential houses .Any one

who want to construct a house should :

1. Appoint an" Architect " empanelled with this corporation for the purpose of self certification of

building plans , as an " Architect on Record" for submission of building plan and supervision of the

construction thereof .

2. Architect on record can make an application of self certification in writing to the competent authority

along with the copies of requisite information/ documents with the certification that the building

plan, information, ownership etc submitted is correct and is in consonance with the applicable

regulation. and comply with the provisions of master plan and all the requirements/ regulations of

other acts applicable within Municipal limits .

Que:-8 Is it necessary to get sanction order in the form building under self certification system?

Ans:- No, sanction order in the form of building permit will not be necessary in case of those plot where

building plans are deemed sanctioned on the certification of an Architect/ Building Designer and

Supervisor that building plan conform to the building bye-laws.


Toll free No. 1800-137-0007

44

Que:-9 What are the documents / information which an "Architect on Record" will have to submit along

with the application?

Ans:- a) Proof of empanelment under the Self Certification Scheme with the concerned Municipal Authority/

Improvement Trust.

b) Proof of appointment as "Architect on Record" by the plot owner for certification of the Building

Plan under the Self Certification Scheme and supervision of the construction.

c) Building plan scrutiny/ processing fee and other fees/ taxes etc.

d) 4( Four) sets of the Building Plan and other documents / information as required as per clause 3.5

to 3.9 of the building byelaws.

Que:-10 What action is taken by Municipal Corporation on receipt of above documents?

Ans:- Municipal Corporation on verification that the " Architect on Record" is registered & empanelled

for the purpose of the self Certification Scheme with the concerned Municipal Authority

requisite fee has been deposited shall return a copy of the Building Plan duly stamped

indicating the receipt number etc.

Que:-11 What shall owner of building do after the copy of building plan duly stamped indicating the

receipt number etc is received by the Architect on Record or the owner of building himself?

Ans:- The owner of building shall display at site the name of the "Architect of Record" along with

building application number etc.

Que:-12 What are the duties of " Architect on Record" after the submission of building plan to the

Municipal Corporation?

Ans:- The "Architect on Record" shall furnish progress certificates at the stage excavation DPC,

roof level and completion . However after submitting the DPC report, the applicant shall have to

wait for a period of fifteen days prior to going ahead with further construction.

Que:-13 What should the owner of building do if after submission of application / during the

construction of building the appointment of the " Architect on Record" is annulled

Ans:- a) The owner shall intimate the Competent Authority through registered post within seven

days of annulment and also about the appointment of new " Architect on Record".

b) The "Architect of Record" shall intimate the Competent Authority through registered post

within seven days of annulment and regarding the construction raised so far to be

as per the Building Plan deemed sanctioned on the certification of the "Architect of

Record".

c) The newly appointed "Architect on Record" shall intimate the Competent Authority within seven

days of his appointment that the construction already raised is as per the Building Plan deemed

sanctioned on the certification of the "Architect on Record".


Toll free No. 1800-137-0007

45

Que:-13 Who is held responsible if any violation of building plan is reported?

Ans:- If the " Architect on Record" submits a wrong report while certifying Building Plan or if any

construction or violation is reported to exist at site or conceals any fact or falsely justifies or

misstates regarding completion of building , he will be held responsible for such

omission/ commission and can be penalized , as deemed fit by the Municipal Authority after

fiving an opportunity of being heard, under intimation to the Government. The unauthorized

construction will either be demolished by the owner or by the concerned Authority at the risk and

cost of the owner , if the same is neither sanction able nor compoundable.

Que:-14 Has it become necessary to adopt self certification scheme for all residential building plans?

Ans:- No, if any applicant do not wish to opt for self certification they can continue to get approval of

the commissioner of the Municipal Corporation.

Que:-15 Is self certification scheme applicable to Commercial / Industrial / Group Housing Societies ?

Ans:- The option of the scheme is available only for building plans for residential plots on a

residential site .

Que:-16 Has Municipal Corporation enlisted any architect for self certification?

Ans:- Yes, the names and address of the enlisted Architect are given below:

1) Sh. Jaspreet Singh, # 541,F.F , Sector -60( Ph 3B1), SAS.Nagar ,(m) 97803-96759 ( Class-A)

2) Ar. Baldev Singh , # 3164, Sector -71,SAS.Nagar,(M) 98153- 45464 (Class-A).

Que:-17 Is there any designated place to dispose of the debris ?

Ans:- Municipal Corporation has earmarked following places for disposal of debris .

a) In the low lying area of Sector- 57 located behind the Industrial Area and in front of cremation

ground.

b) In the low lying area of choe passing through Sector-57 near junction of Sector-63,64,67,68.

c) In the low lying parking area behind the purposed Hotel site and commercial plot/ S.C.O, s ( 462-

473) of the bulk market.

d) In the low lying area of bulk material Phase -2 beyond the railway line.

Que:-18 Whoes responsibility it is to lift the debris ?

Ans: The owner of the plot / building who has created the malba is solely responsible to get it disposed.

He can do so by his own means or means made available by this corporation through contractor.

Que:-19 Does contractor engaged by corporation charge any amount for making such means available ?

Ans:- Yes, if some body wants to use the means of corporation he has to pay the following amount to the

contractor .


Toll free No. 1800-137-0007

46

a) For full Trolley Rs: 2250/- .

b) 3/4 Trolley Rs:1850/-

c) Half Trolley Rs: 1250/-

d) 1/4 Trolley 750/-

Que:-20 Whom should one contact to avail the services of Trolley provided by contractor of Municipal

Corporation ?

Ans:- Contact Malwa Engineering works on Telephone Number: 97800-62906.

Que:-21 What action is taken by Municipal Corporation if someone does not lift debris even after a notice is

issued in this regard?

Ans:- In such cases Municipal Corporation get the debris lifted by its own means for which Rs. 2000/- is

charged per Trolley and Rs. 500/- is charged as compensation .If these charges not paid than the

water supply and sewerage connection to the concerned premises is disconnected .

Que:-22 Can one dispose of the debris at any other place other than those mentioned above?

Ans:- No , dumping of debris at any other place is strictly prohibited .


1. Notice to Build Building

2. For specification of Proposed Buildings as required

3. Commencement of the erection of building of the executive of work

4. APPLICATION FOR PERMISSIOM to OCCUPY

5. Form of Notice of completion required


Toll free No. 1800-137-0007

47

FORM-A

Notice to Build Building To The Commissioner,

Municipal Corporation,

Sahibzada Ajit Singh Nagar.

Sir,

I/We hereby apply for permission to execute work of erecting/ re-erecting a building of

the following description:-

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

The following papers are accompanying the application:-

Site Plan : Two copies on tracing film and Four sets of Ferro Prints.

Building Plan : Two copies on tracing film and Four sets of Ferro Prints

Service Plan : Two copies on tracing film and Four sets of Ferro Prints

Specifications : Form B

The construction of the building will be supervised by__________________registered as A/B

Class Architect/ Building Designer/ Supervisor with Municipal Corporation ,___vide License

No.______________

Yours faithfully,

Signature of Refistered Architect/ (Signature of Owner or his/her

Buildiing Designer and Supervisor authorized agent)

Full Address:

License No:

( For Office use only)

1. Serial No. of Building application :

2. Date of receipt of completed application :


Toll free No. 1800-137-0007

48

3. Last date for final orders of sanction or rejection:

4. Situation of building :

5. Particulars of building :

FORM-B

Form for specification of Proposed Buildings as required

a) The purpose for which the building is intended to be used:

b) Details of coverage on respective floors as given below:-

Existing Proposed Total

1. Basement

2. Ground Floor

3. Mezzanine Floor

4. First Floor

5. Second Floor

6. Third Floor

c) Approximate number of inhabitants proposed to be accommodated________________

d) The number of latrine , urinals , Kitchens , baths to be provided______________

e) The source of water to be used in the construction____________________

f) Distance from public sewer______________

g) The material to be used in construction:-

Foundations ____________________

Walls __________________

Columns __________________

Roof __________________

Floors __________________

Finishes __________________

Yours faithfully,

Signature of Refistered Architect/ (Signature of Owner or his/her

Buildiing Designer and Supervisor authorized agent)

Full Address:


Toll free No. 1800-137-0007

49

License No:

FORM-C

Form of Notice of commencement of the erection of building of the executive of work

I hereby certify that the erection, re-erection of below mentioned building / execution of work

will be commenced on____________________

Plot Number/ House Number:

Street Number/ Road:

Coolony:

Village:

Sanctioned,-- Vide B.A. Number

Date:

_____________________________ Signature of Owner: Name and Address of Owner: ________________________________ ________________________________ Date ________________________________


Toll free No. 1800-137-0007

50

FORM-D

APPLICATION FOR PERMISSIOM T OCCUPY

To

The Commissioner,

Municipal Corporation, Sahibzada Ajit Singh Nagar. Subject:Application for Permission to Occupy. Sir,

I/We beg to apply for permission to occupy buildiing / part of the building sanctioned-

vide B.A.No.___________Dated:__________Situated_______________________.

The building / part of the building has been completed in all respects according to the sanctioned plan

and is fit for use for which it had been erected.

Certificate in Form'E' Form the registered Architect/ Building Designer/ Supervisor who

supervised the construction of the building is submitter herewith.

Yours faithfully,

Signature of the Owner,

Name and Address of the Owner:

___________________________

___________________________

___________________________

Description of building / part of building

House No._______________

Road________________

Street________________

Description oof building_______________

____________________________________________________________________________

(For office use only)


Toll free No. 1800-137-0007

51

1. Date of receipt of notice___________________

2. Date of issue of : (a) permissionto occupy___________________

(b) refusal to occupy_____________________

FORM-E

Certificate Required

TO WHOM SO EVER THIS MAY CONCERN

I/ We fo hereby certify that the building /part of the building sanctioned -----vide B.A.

No.________________Dated____________ has been supervised by me and has been complered to my

satisfaction in accordance with the sanctioned plan , that the workmanship and the whole of the

materials used are of the requisite quality ; and that no provision of the Punjab Municipal Corporation

Act, 1976 no requisition made/ conditions prescribed or orders issued there under , has been

transgressed in the course of the work.

Date Registered Architect/ Building Designer/ Supervisor

Licesnse No.


Toll free No. 1800-137-0007

52

FORM-F

Form of Notice of completion required

To The Commissioner, Municipal Corporation, Sahibzada Ajit Singh Nagar. Sir, I/ We hereby give notice as required under the Punjab Municipal Corporation Act, 1976 ,

that I/ We have completed the erection of the building / execution of the work in plot No.________

House No___________Block No.______________Street/ Road_____________in pursuance of the

sanction granted by the Commissioner _____vide his Order No:________dated:________

Permission to occupy of use the building as required under the Punjab Municipal

Corporation Act, 1976 , may be granted.

Yours faithfully,

Signature of the Owner,

Name and Address of the Owner:

___________________________

___________________________

___________________________


Toll free No. 1800-137-0007

53

Q. 1) What is a master plan?

Ans) A master plan consists the broad planning intentions and strategies adopted for the physical development of the local planning area of SAS Nagar up to year 2031. Q. 2) When was the master plan of SAS Nagar town was notified? Ans) The master plan of SAS Nagar was notified by the Govt. vide No. 9650 CTP/SC-76 dt. 12th/16th December, 2008. Q. 3) When was the SAS Nagar Municipal Corporation established? Ans) The status of Municipal Council of SAS Nagar was upgraded as the Municipal Corporation vide notification No. S.O. 6/P.A.42/1976/SS.3 and 4/2011 dt. 10/01/2011. Q.4) When was the Municipal limits of the SAS Nagar Municipal Corporation Extended lastly? Ans) The Municipal limits of the SAS Nagar Municipal Corporation was extended vide Notification No. 14/261/2009-2LG1/153866/3-11 dt. 28/01/2014. Q. 5) What is the area of the SAS Nagar Municipal Corporation? Ans) The total area of the SAS Nagar Municipal Corporation is tentatively 32.58 sq.km. Q. 6) How many planning authorities are operating in the SAS Nagar? Ans) There are mainly 3 planning authorities functioning in the SAS Nagar City.

I. Municipal Corporation SAS Nagar (Mohali) II. Greater Mohali Area Development Authority

III. The Punjab Small Industries & Export Corporation.

5

Mr. Narinder Singh Dalam, M.T.P.

9646101202


Toll free No. 1800-137-0007

54

Q. 7) Where should citizens apply for the copy of master plan and zonal development plan? Ans) It is available on the official website of PUDA www.puda.gov.in, it can also be procured from the office of the District Town Planner of SAS Nagar.

Q.1) Is it necessary to obtain prior sanction to erect or re-erect any construction/building? Ans) It is necessary to obtain prior sanction u/s 259 of the PMC Act, 1976 to erect any building, or execute any of the work specified in section 260. Q.2) What kind of construction is considered as unauthorized construction? Ans) Where the erection of any building or execution of any work has been commenced or is being carried on, or has been completed without or contrary to the sanction referred

to in section 262 of the PMC Act, 1976 or in contravention of any condition subject to any which such sanction has been accorded or in contravention of any of the provision of this Act or bye-laws made thereunder.

Q.3) What action is the Corporation taking against the unauthorized constructions? Ans) Whenever any unauthorized construction comes into the notice, immediately action is

initiated u/s 270, 269 of the PMC Act, 1976 as per procedure for stoppage of work, demolition etc.

Q.4) In case, person involved in unauthorized construction doesn’t remove it voluntarily and

the same is removed by the MC, who bears the expenses? Ans) Expenses as applicable shall be paid by the person at whose instance such erection or

execution is being continued. Q.5) Where can one see the directives given to MC by Hon’ble Court, regarding unauthorized constructions? Ans) In the Town Planning Wing of the MC.

6

Mr. Narinder Singh Dalam, M.T.P.

9646101202

http://www.puda.gov.in/


Toll free No. 1800-137-0007

55

Q.6) What are the details of compoundable and non- compoundable violations? Ans) As per the provisions of the building bye-laws, following are the details of compounding of

deviations from the sanctioned plan:- (a) Residential Buildings: i)Violation of front set back shall not be compoundable.

ii)Excess coverage above 5 per cent than the permissible shall not be

compoundable.

(b)Commercial and other buildings:

i)Violation of front set back shall not be compoundable.

ii)Excess F.A.R. than the sanctioned/ permissible F.A.R. shall not be compoundable.

iii) Decrease in parking area shall not be compoundable.


Toll free No. 1800-137-0007

56

Que.1 Where can I lodge complaint about cleanliness of road ? Ans. Complaint about cleanliness of road shall be lodged with Sanitary Inspector of your Zone. Que.2 Where can I make complaint about cleanliness of open Nala/ Nali

Ans. You should lodge your complaint with concerned sanitary Inspector of your Zone. Que.3 Whom should I approach about cleanliness of public

washroom/toilets

Ans. You should register your complaint with concerned sanitary Inspector of your Zone.

Que.4 Whom should I meet to register grievance about picking up of

garbage heaps ?

Ans. Such complaint shall be made with concerned sanitary Inspector of your Zone.

Que.5 Where should I make a complaint about picking of small dead

animals (such as cats, dogs) ?

Ans. Sanitary Inspector of your Zone looks after complaint Complaint related to him shall be registered with him. Que.6 Whom should I complaint about picking of garbage from

garbage tubs hotels, restaurants waste ?

Ans. Sanitary Inspector (garbage Transport ) of concerned Zone shall redress the complaint.

7

Mr. Sarbabjit Singh, Chief Sanitary Inspector

9817922208


Toll free No. 1800-137-0007

57

Que.7 Who carries out insecticide spray for mosquito control?

Ans. Sanitary Inspector of concerned Zone should be approached for spraying of insecticide to control mosquitoes.

Solid Waste Management

Ques. 1 Where is the Dumping site of Municipal Corporation situated?

Ans. Present Dumping site of Municipal Corporation, SAS Nagar is situated in Phase-8B.

Ques. 2 What is integrated Solid Waste Management?

Ans. Integrated Solid Waster Management is process of waste management by making a

cluster of smaller ULB’s (Urban Local Bodies) and collecting their waste and processing it at a

common processing facility.

Ques. 3 Is Municipal Corporation working under Integrated Solid Waste Management, If yes,

which are the others local bodies in this Integrated Solid Waste Management project?

Ans. Yes, Municipal Corporation, SAS Nagar is part of GMADA cluster, which have 17 other

ULB’s . (Urban Local Bodies). Other ULB’s are as under:-

1. Zirakpur.

2. Dera Bassi

3. Lalru

4. Rajpura

5. Banur

6. Sirhind

7. Bassi Pathana

8. Roop Nagar (Roper)

9. Kurali

10. Naya Gaon

11. Anandpur Sahib

12. Nangal

13. Morinda

14. Kharar

15. SAS Nagar

16. Chamkaur Sahib

17. Balachaur


Toll free No. 1800-137-0007

58

Ques. 4 What activities are carried out under Solid Waste Management in Municipal

Corporation presently?

Ans. Solid Waste Management garbage is collected from Door to Door by private people.

After household collection, garbage is carried to the secondary points. From secondary points

the garbage is transferred to the present dump site in Phase-8B (Sector-74).

Ques. 5 Under what rules is Solid Waste being managed?

Ans. Solid Waste is being managed under Municipal Solid Waste (MSW) rules -2000.

Ques. 6 How is the Municipal Solid Waste carried to the Dumping site?

Ans. Municipal Solid Waste (MSW) is carried to the dump site in a covered vehicles.

Ques. 7 Are there any secondary collections point within the city? If yes, then how many?

Ans. There are about 20 collection points approximately.

Ques. 8 What is the procedure of House to House collection?

Ans. In present scenario private people collects garbage from each house. They charge

approximately Rs. 30 to 50 per household.

Ques. 9 What are the timings for House to House collection?

Ans. Door to Door collections is being done in morning hours from 7:30 AM to 11:30 AM.

Ques. 10 What are the charges for House to House Collection?

Ans. Approximately Rs. 30 to 50 per household.

Ques. 11 Is Solid waste being maintained as per Municipal Solid Waste Management?

Ans. Yes, Solid waste is being managed as per MSW rules 2000.

Ques.12 What is the difference between Biodegradable waste and Non-biodegradable waste?

Ans. The waste which can be degraded by microorganisms is called biodegradable for e.g.

vegetable waste, horticultural waste, etc.. Non-biodegradable is a waste that can not be

degraded for e.g. Plastic, Polythene, and glass etc.


Toll free No. 1800-137-0007

59

Ques.13 What is e-waste? Why is e-waste a problem?

Ans. E-waste is electronic waste - the result of discarded electronic equipment. It includes a broad and growing

range of electronic devices from computers to hand-held cellular phones, stereos, consumer electronics,

and monitors. Unfortunately, electronic waste is among the fastest growing segments of our nation's waste

stream.

Ques.14 What is meant by bio medical waste?

Ans. Biomedical waste consists of solids, liquids, sharps, and laboratory waste that are potentially infectious or

dangerous. It must be properly managed to protect the general public, specifically healthcare and sanitation

workers who are regularly exposed to biomedical waste as an occupational hazard.

Biomedical waste differs from other types of hazardous waste, such as industrial waste, It comes from

biological sources or is used in the diagnosis, prevention, or treatment of diseases. Common producers of

biomedical waste include hospitals, health clinics, nursing homes, medical research laboratories, offices of

physicians, dentists, and veterinarians, home health care, and funeral homes.

Ques.15 What is the technique being used by Municipal Corporation for Solid Waste Management at Dump site?

Ans. Presently, the dump site is being maintained as per MSW rules 2000.

Ques.16 How many vehicles are being used by Municipal Corporation for transportation of Solid Waste?

Ans. There are approximately 15 nos. of vehicles being used for transportation of Solid Waste.

Ques.17 What are the major waste accumulated in municipal garbage?

Ans. Major component of Solid Waste is bio-degradable waste.

Ques.18 What is household hazardous waste?

Ans. Household consists of e-waste, plastics, and glass etc.

Ques.19 What is Industrial hazardous waste?

Ans. Industrial hazardous waste consist toxic byproducts like: - Harmful chemicals, toxic liquids etc.

Ques. 20 What is organic waste or biodegradable waste/wet garbage?

Ans. Organic waste or biodegradable waste / wet garbage means waste of plant and animal origin. It includes

kitchen waste including: tea leaves, egg shells, fruit and vegetable peels, cooked food scraps, meat and

bones, garden waste including leaves and grass, carton waste, cardboard waste and paper waste. These

types of wastes are 100% recyclable and comprise around 67% of the solid waste in a residential complex

or hotel.


Toll free No. 1800-137-0007

60

Que.1 How many Parks/Green belts are there in Corporation Area& GMADA area

? How much is the area ? Is any fee charged for entry?

Ans. There are 564 Parks/Green belt in Corporation area , out of this 34

numbers parks/Green belts are maintained by Municipal Corporation SAS

Nagar and its total area is 57.85 Acre and rest 530 parks/Green belts are

maintained by GMADA and its total area is about 262 Acre and there is no

entry fees charged for entry.

Parks of Municipal Corporation are as under:-

1 Special Park I Opp. H-496 Phase 1

2 Special Park II Side Primary school phase 2

3 Special park III Opp. H.No 679 phase 3BI

4 Special Park IV Opp. H.no 64 phase 3BI

5 Special Park V Back side H.No. 1785 Phase 3BII

6 Special park VI Opp. H.No 105 Phase 7

7 Municipal complex park Municipal complex Park Phase 5

8 Park No. I Side Amartex Ind area phase 3

9 Park No. II Pir baba Ind area phase 3

10 Park/Mango Belt Industrial area Phase 3

8

Mr.Mohinder Pal, Assistent corporation Engineer

9780027626


Toll free No. 1800-137-0007

61

11 Park No. I Back side PTL Ind area Phase 5

12 Park No. II Back side D-75 Shahi majra Ind area phase

5

13 Park No. I Opp. Kamla market Ind area phase 6

14 Park/Green Belt II (Mango) Back side H.no. 90 Ind area phase 6

15 Park No. III Opp. Dara studio Ind area phase 6

16 Green Belt IV Opp Celebrations marriage palace Ind

area phase 6

17 Green belt V Opp. Libra marriage palace Ind area phase

6

18 Park No. I Opp. Spice Ind area Phase 7

19 Park No. II Opp. Hyundai Ind area Phase 7

20 Green Belt III Tube No. 10 Ind area Phase 7

21 Park No. I Near Plot no. 560 Ind area phase 9

22 Green Belt II Near Plot no. 329 Ind area phase 9

23 Green Belt III Near Plot no. 325 Ind area phase 9

24 Green Belt IV Opp Punjab Anand Lamp Ind area phase 9

25 Green Belt V Near Plot no. 86 Ind area phase 9

26 Green Belt VI Near Plot no. 275 Ind area phase 9

27 Green Belt VII Near Plot no. 260 Ind area phase 9

28 Green Belt VIII Opp. Plot no. 260 Ind area phase 9

29 Green Belt IX Near Plot no. 99 Ind area phase 9

30 Green Belt X Near Plot no. 122 Ind area phase 9

31 Green Belt XI Near Plot no. 524 Ind area phase 9

32 Green Belt XII Near Plot no. 534 Ind area phase 9

33 Green Belt XIII Near Plot no. 496 Ind area phase 9

34 Green Belt XIV Near Plot no. 421 Ind area phase 9

Que.2 I wish to cut a tree in my premises. Do i need permission? Whom s hould

I take such permission from?


Toll free No. 1800-137-0007

62

Ans. Yes, Even for cutting of a single tree, permission of Divisional

Engineer(Horticulture), GMADA is necessary. DE (H), GMADA may give

permission to cut a tree in GMADA area. You can submit an application in

GMADA in the name of DE(H), GMADA, Shahibzada Ajit Singh Nagar.

Que 3 Is there an application from prescribed for felling of a tree ? if yes , where

it will be available ?

Ans. The application format as under to be approved by the competent

authority So that it can be put on the GMADA website. www.gmada.gov.in

Download – forms and attachments. It can also available with the

Divisional Engineer( Horticulture), Room No.529, 5th floor, GMADA,Sector

62,Sahibzada Ajit Singh Nagar.

Application form for felling of tree.

1 Name of the Applicant with Address

and Phones No.

2 Name of the sector

3 Name of the Road

4 Width of Road

5 House No. and name of the place.

6 Approved plan of Plot by GMADA

7 Name of the Tree

8 Approximate Age of Tree plant

9 Height and Girth of tree:

10 Specific Reason for cutting of Tree:

11 Recommendation of minimum 2

Nos. Junior Engineers and Two Nos.

sub Divisional Engineer(Hort) with

specific ground after the visit.

Note:- This application format is yet to be approved by competent authority in

GMADA.

Que.4 How long does it take to get permission for felling tree on submission of

application ?

http://www.gmada.gov.in/


Toll free No. 1800-137-0007

63

Ans. A) If ownership lies with GMADA:- on receipt of application, JE/ SDE

will visit the site and submit the report. DE ( Horticulture will give its

verdict after the visit. If the tree is required to be removed the girth

and species of tree will be sent to the Department of the forest,

Punjab for its assessment. On the receipt of assessment of plant

from Department of the forest, Punjab, the case will be sent to the

Estate officer for the auction of the tree as per GMADA rules.

B) If a plant has been planted by the owner himself it can be removed

only after the report of SDE (H) and the approval of DE (H) GMADA.

Que.5 If I come across unauthorized tree cutting , where should I report?

Ans. Felling trees without necessary permission is illegal. If found so ,

immediately contact concerned officer amongst the following in

Municipal Corporation area as mentioned in Que No. 1:-

1) Assistant Commissioner (Technical) 0172-5044909

2) Sub Divisional Engineer (Horticulture) 0172-5044905

3) Junior Engineer (Horticulture) 9988751962

And for all other area as mentioned in Que No. 1 the matter may be

brought to the notice of under mentioned officers.

1. Chief Administrator, GMADA

2. Additional Chief Administrator, GMADA

3. Chief Engineer, GMADA

4. Divisional Engineer( Horticulture), GMADA 9779702872

5. Sub Divisional Engineer( Horticulture-1), GMADA 9464059390



Que.6 Whom should I contact in case of collapse of a tree due to storm and

rains?

Ans. You can file complaint with location of area/Park on Municipal Corporation

free no. 18001370007 or Email us on [email protected] in Municipal



Toll free No. 1800-137-0007

64

Corporation area and for all other area you can file complaint to

concerned officer amongst the following in GMADA area:-

1 Divisional Engineer( Horticulture), GMADA 9779702872

2 Sub Divisional Engineer( Horticulture-1), GMADA 9464059390



5 Sh. Avtar Singh, AE(H), 9855502634

6 Sh. Gurdeep Singh, AE(H) 9464966221

7 Sh. Mukesh Kumar, JE(H) 9888783602

8 Sh. Amandeep Singh, JE(H) 9914001244

Que.7 What punitive action is contemplated for unauthorized tree felling ?

Ans. It is an offence to fell tree or cut tree branches or burn the tree/s without

permission. Forest act. is implemented as per law.

Que .8 Where do I get tree saplings?

Ans. You can purchase saplings from PUDA nurseries at following place.

1) GMADA Nursery, Sector 63, Sahibzada Ajit Singh Nagar

2) GLADA Nursery, Ludhiana,

3) Govt. Plant Nursery, sector 23,U.T. Chandigarh.

Tree plants can also be purchased from Private Nurseries of Punjab.

Que. 9 What are the rates of saplings at GMADA & Corporation’s Nursery?

Ans. Rates of tree plants in the PUDA Nurseries are as per the height / Health of

the plant and there no sapling is available in Municipal Corporation’s Nursery

.

Que.10 What are the norms for planting trees in a property.

Ans. As per GMADA procedure, trees and shrubs are planted in one acre area as

under:-

Trees- 40 Nos per acre.


Toll free No. 1800-137-0007

65

Shrubs- 100 Nos per acre.

But to give the mass effect, more no. of trees and shrubs can be planted as per

landscaping of particular site.

Note:Mostly Tree plants are planted at a distance of 20 feet plant to plant. But

Distance depends upon species and size of tree plant.

Que.11 How many trees should be there along the road?

Ans. It depends upon the length and width of road.

Que.12 What is the rental for plant pot ?

Ans. Plant pots are not given on rent by Municipal Corporation and GMADA .

Que.13 What are the rentals to host cultural programs/Family functions in the

Parks/Green belts?

Ans. There is no fee for cultural programs/ Family functions in the Parks/ Green

belts expect security amount Rs. 2000 per programs has to be deposited

with request application security deposit is refundable after checking the

parks/green belts in good condition after function/Program in Municipal

Corporation area where as in GMADA area there is no fee for booking of

parks / green belts for private functions but the applicant should give in

writing that after the function they will clean and up keep the parks /

green belts.

Que. 14 What is the entry fee for citizens regularly visiting the garden?

Ans. No entry fees are charged from the Citizens.

Que.15 What are the activities undertaken by Garden Department?

Ans. Activities undertaken by the Municipal Corporation include taking care ,

protection and development of existing parks/green belts , Planning and

development of new parks/Green belts in Municipal Corporation area.

Activities undertaken by the Horticulture wing of GMADA include

maintenance of already existing parks, roadside plantation, Development

of new parks and plantation on the road in the new Urban Estate

developed by GMADA.


Toll free No. 1800-137-0007

66

Que.16 Whom should one call to report maintenance issues in a City Park?

Ans. You can file complaint with location of area/Park on Municipal Corporation

toll free no. 18001370007 or Email us on [email protected] in

Municipal Corporation area and for GMADA area as mentioned in Que

No.1 , immediately contact concerned officer amongst the following :-

1. Chief Administrator, GMADA

2. Additional Chief Administrator, GMADA

3. Chief Engineer, GMADA

4. Divisional Engineer( Horticulture), GMADA 9779702872






Toll free No. 1800-137-0007

67

Que.1. Street light in front of my house are not functioning. Where should I

complain?

Ans. You can complaint about not functioning of Street light on MC.Toll free

complaint no.18001370007 with giving details of the area, ward and nearest

landmark/ pole no. of the street light.Your complaint street light will be

repaired within 2 days.

Que.2. Street light is causing shock/burst noise from ground/smoke erupts from

ground/fountain like erupts/service wire from pole is cracked and

lying loose on ground. Where should I complain?

Ans. You can complaint on MC.Toll free complaint no.18001370007 with giving

details of the area, ward and nearest landmark/ pole no. of the street light.

CAUTION: Do not let anyone go near the pole. Even do not let animals go

near pole. Municipal employees will be immediately dispatched to the location.

Que.3. 1) Street light fitting on pole is hanging loose.

2) Pole is bent due to broken tree branch.

3) Unknown vehicle has struck the pole and pole lying on road is causing

traffic jam.Where should i complain?

Ans. You can complaint on MC.Toll free complaint no.18001370007 giving

details of the area, ward and nearest landmark/ pole no. of the street

light. Municipal employees will be immediately dispatched to the location.

Que.4. Park lights in our area park are not working or functioning. where

should complain?

Ans. You can complaint on MC.Toll free complaint no.18001370007 giving

details of the area, ward and nearest landmark/ pole no. of the street Light.

your Complaint will be forwarded to concerned Department.

9

Mr. Kamaljeet Singh, Assistant Corporation Engineer

9646300021


Toll free No. 1800-137-0007

68

Que1. Where should I register a complaint regarding potholes on road? Whom should I contact? Ans. You can file complaint giving location of the area on toll free no. 18001370007 or Email us on

[email protected] Que2. Rain water chamber has broken & has created a dangerous situation. Where should I complain? Ans. You can file complaint giving location of the area on toll free no. 18001370007 or Email us on

[email protected] Que3. Who is responsible for filling of road cuts? Ans. Municipal Corporation refill road cuts in Municipal Corporation area. Que4. Where should I complaint regarding water clogged on road ? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected] Que.5 I have come across old and dangerous buildings? Where should I report? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected]. Que.6 It is necessary to carry out repairs to speed breakers and construct new speed breaker. Where

should one complain about this? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected]

10

Mr. Naresh Batta, Corporation Engineer

9815140623







Toll free No. 1800-137-0007

69

Que.7 Zebra crossing needs painting for safe road crossing.Whom should I inform? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected]. Que.8 Where should I register complaint regarding Road Divider & Foot Path? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected] Que.9 Where should one complain regarding installation & repairs of road Sign boards &Name boards? Ans. You can file complaint with location of area on toll free no 18001370007 or Email us on

[email protected] Que10 Utility lines are to be laid on road. Where does one get permission to dig corporation’s roads? Ans. Application in this regard is to be submitted to Commissioner , Municipal Corporation ,SAS

Nagar . Que.11 Who looks after repair of cremation center where rituals are performed? Ans. Corporation Engineer (Technical) Municipal Corporation SAS Nagar is the concerned officer. Que.12 Where should one register a complaint regarding repair of Public toilets & Urinals? Ans. You can file complaint giving location of area on toll free No. 18001370007 or Email us on

[email protected]. Que.13 Repair & civil work in garden is required to be done. Who will address such complaints? Ans. Please submit application to Joint Commissioner , Municipal Corporation ,SAS Nagar or You can

file complaint giving location of area on toll free no 18001370007 or Email us on [email protected].

Que.14 Where should I register a complaint regarding repairs of public Nala? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected] Que.15 Public playground and swimming pool are required to be repaired. Where should I apply? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected] or submit application to Joint Commissioner, Municipal Corporation SAS Nagar.









Toll free No. 1800-137-0007

70

Que.16 Who should be approached for quality of Corporation’s ongoing civil works? Ans. Corporation Engineer, Municipal Corporation SAS Nagar will look into the issue. Que.17 Construction material brought on new construction site blocks road. Where to lodge a

complaint regarding this? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected] Que.18 Where to lodge a complaint about construction waste being dumped on the road side? Ans. You can file complaint giving location of area on toll free no 18001370007 or Email us on

[email protected]




Toll free No. 1800-137-0007

71

Que.1 For whom it is necessary to apply for the D.O.T. licence under Section 343(1) of

Punjab municipal corporation act 1976?

Ans. Any person/ firm which want to carry on or is carring on any trade within the municipal

limit of corporation.

Que.2 If there is any form or application to apply for licence?

Ans. Yes, a prescribed application can be obtained from licence branch of M.C office .

Que.3 where the person/firm can apply for the licence.

Ans. A person/firm can apply in the licence branch of the M.C. office.

Que. 4 what is the fees of trade licence?

Ans. Rate of licence of fees is fixed by govt through notification issued from time to time and

it depends upon the trade, every trade has a different fee.

Que.5 what is the validity period of the licence?

Ans. Licence is valid for one year that is from 1st April to 31 March of the financial year.

Que. 6 When a person/ firm should apply for the renewal of the licence.

Ans. A person/firm must apply for the renewal of the licence in the month of April without

any penalty .after the month of April a penalty of 10% of licence fee is imposed.

Que.7 What action will be taken if the person/firm does not renew his/her licence?

Ans. Notice is given to the person /firm to renew his/her licence with late fees within 7days

from the date of receipt of notice issued by the M.C. if the person/firm fail to renew

11

Mr. Mandeep Singh, Superintendent


Toll free No. 1800-137-0007

72

his/her license within in the above mention period, the legal process can be initiated

against the person/firm.

Que.8 Is Tehbzari fees charged from spaces in the market,varandha etc.?

Ans. No ,tehbzari fees is banned by the govt.

Que.9 Is any special tehbzari fees is charged on special occasion like dewali,holi etc?

Ans. Yes ,But only fare fees can be charged according to the space covered by the person on

special occasion dewali,holi etc.

Que.10 what are the charges of fare fees?

Ans. Rs.per sq.ft per day. It is purely on temporary basis.

Que.11 what action taken against the violator?

Ans. Action is taken according to the provision prescribed in the municipal corporation

Act.1976.and composition fees is charged from the violator.

Que:-12 What is the policy regarding Tehbzari ?

Ans:- Permanent Tehbzari is not permitted under any circumstances . Only

temporary Tehbzari for a period not exceeding 2 to 3 days is allowed at the discretion

of Municipal Corporation.

Que:-13 For what purpose one can get permission for temporary Tehbzari ?

Ans:s In general , permission for temporary Tehbzari is granted during the festival periods

to put stalls .

Que:-14 Does Corporation levy any charges on Tehbzari ?

Ans:- Charges @ Rs. 5/- Sq.feet , per day are charged for temporary tehbzari.

Que:-15 Is there any prescribed proforma to get permission for temporary tehbzari ?

Ans: No, there is no prescribed proforma . Application can be submitted on plain paper .

Que:-16 How many days does M.C takes to grant permission after receipt of application?

Ans: Application should be submitted atleast 10 days prior to the date of permission.

Que:-17 Can one take permission for temporary tehbzari for any day of the year ?

Ans: No, permission for temporary tehbzari is granted during festival season only . During

festival season also the permission is granted on case to case basis and all applicants are

not granted permission . In very extra ordinary circumstance , permission for temporary

tehbzari can be granted for any day.


Toll free No. 1800-137-0007

73

Que:-18 Are there any conditions which one has to follow if permission is granted ?

Ans: Yes, no road / footpath/ floor cutting is allowed and there should not be any hindrance

in the movement of vehicles in the parking area.

Que:-19 What action is taken against the defaulters ?

Ans: Items are seized . Apart from charging tehbzari fee , composition fee as decided by M.C

is also charged.


Toll free No. 1800-137-0007

74

Q.1 where from can I get application for erection of advertisement hoarding?

Ans. There is no prescribed application for taking permission for erecting advertisement

hoarding. The application can be written on plain paper giving details of the advertisement.

Q.2 where should I summit the application for erection of hoarding?

Ans. Application giving details of hoarding to be erected, be submitted in the office of

municipalCorporation on any working day.

Q.3 which documents are necessary to be submitted for getting license for erection of

advertisement hoarding?

Ans. Following documents are to be submitted for erection of hoarding

1. Application on plain paper.

2. Three copies of map indicating location where erection of advertising device is proposed.

3.Written permission of the owner of the land or building on Rs.100/- stamp paper, duly

attested by notary public, where installation of advertising device is proposed.

4. Ownership document of land or building where the installation of advertising bodies

proposed.

5. In case of tenant, registered tenant agreement.

6. Concept drawing of advertising board drawn by structural engineer

7. NOC from the engineer branch of this corporation .

8. NOC from police (Traffic branch)

12


9646355300


Toll free No. 1800-137-0007

75

Note- Permission for private advertisement is granted in very rare cases. Commissioner

Municipal Corporation has the full discretion to reject or accept any application.

Q.4 How long does it takes to get permission to erect advertising hoarding?

Ans. Decision to grant or not to grant the permission is taken within 30 days from the date of

receipt of application.

Q.5 what is the maximum period for which permission is granted?

Ans. One year.

Q.6 what is the advertisement tax for advertising on private building?

Ans. Rates for advertisement for private building are fixed by state government . This

corporation charges the advertisement tax according to the rates fixed by the government.

Q.7 If I come across any unauthorized advertising board, where can I lodge the complaint?

Ans. Unauthorized advertisement or hoarding may please be brought to the notice of

superintendent of advertisement branch of this MC.

Q.8 I need information about authorized advertising boards of the hoarding in the city. Where

can I get it?

Ans. Information about authorized advertising boards can be obtained from the office of

superintendent advertisement of this MC

Q.9 what action taken against unauthorized advertising boards?

Ans.Action is taken against the prepetator under Punjab defacementof property act.

.

Rates of Advertisement Tax applicable within the limits of Municipal Corporation Sahibzada

Ajit Singh Nagar

Sr.

No.

Particulars Advertisement

Tax/ rates per

month ( In

Rs.)

Advertisement

Tax/ Rates Per

annum

( in Rs.)

1) Advertisement or hoarding on wall or post or in the

form of non-illuminated of sky signs


Toll free No. 1800-137-0007

76

a) For a space up to 10 Sq.Ft.

b) For a space over 10 Sq. Ft. & 25 Sq. Ft.

c) For every additional 25 Sq. Ft. in area of less

--------

--------

--------

600/-

1200/-

1500/-

2) Advertisement or hoarding standing blank but bearing

the name of the advertisement or with the announcement

" to be let" displayed thereon


b) For a space over 10 Sq. Ft. & 25 Sq. Ft.

c) For every additional 25 Sq. Ft. in area or less

---------

---------

---------

300/-

500/-

600/-

3) Fixed illuminated sky signs and advertisement

a)For a space up to 2 Sq. Ft.

b) For space over 2 Sq.Ft. & 5 Sq. Ft.

c) For a space 5 Sq. Ft. up to 25 Sq.Ft.

d) For every additional 25 Sq. Ft. in area or less

---------

---------

---------

---------

500/-

1000/-

2400/-

3000/-

4) Advertisement boards carried on vehicles including

buses( Non- illuminated)

a) For a space up to 50 Sq. Ft.

b) For every additional 50 Sq.ft.

200/-

200/-

1960/-

1920/-

5) Illuminated Advertisement boards carried on vehicles

including buses.'


b) For every additional 50 Sq. Ft or less

400/-

600/-

3920/-

5760/-

6) Adverisement boards etc. carried by sandwich

Boardman( Non- illuminated)


Toll free No. 1800-137-0007

77

a) For each board not exceeding 10 Sq. Ft

b) For every board exceedingn 10 Sq.Ft. and up to 25

Sq.Ft.

c) For each additional 10 Sq. Ft in area or less

40/-

70/-

40/-

385/-

675/-

385/-

7) Illuminated advertisement boards etc. carried by

sandwich board men, Handcarts, Cyclists or Cycle-

rickshaw

a)For each board not exceeding 10 Sq. Ft. area

b) For each board exceeding 10 Sq. Ft. area and up to 25

Sq. Ft.

c) For each additional 10 Sq. Ft. in area or less

70/-

140/-

70/-

675/-

1350/-

675/-

8) Illuminated sky-signs and advertisement exulted on

screens by means of lantern slides, projectors or similar

devices.


b) For a space over 5 Sq.Ft. and up to 25 Sq. Ft.

c) For every additional 25 Sq.Ft. or less

35/-

50/-

100/-

340/-

480/-

1730/-

9) Permission to auctioneers temporary / traveling salses

organizers, exhibiters, nor organizer, circucses,

convention organizers etc. to put up not more than two

boards of reasonable size less than 5 sq. ft. advertising

each auction or sale other than those on the premises

where the auction is held one on a prominent site in the

locality and one on Municipal lamp post.

50/-(per day)

200/-( per week)

10) a) Advertisement boards at permitted locations up to 5

Sq.Ft.

b) Advertisement boards of permitted location up to 25

Sq. Ft.

c) Advertisement exhibited in cinema houses by means

of lanternslides or similar device.

i Through slides

50/-

( per day)

200/-

( per days)

250/-

200/-

( per Week)

800/-

( per Week)

2400/-


Toll free No. 1800-137-0007

78

ii Through reels 1250/- 12,000/-

11) Banners on buildings or on open space or roadside. Rs. 3/- per Sq.Ft. per day up to a

period of one week and week and

Rs. 4/- per Sq.Ft. for subsequent

days.

12) Advertisement by balloons Rs. 100/- per day per running Ft. of

diameter up -to a period of one

week and Rs. 130/- for subsequent

days.


Toll free No. 1800-137-0007

79

Ques-1:How many Private ( Medium Wise) aided/ unaided, permanently unaided, primary

school are functioning under Municipal Corporation?

Ans: Only one primary school in phase -5, Sahibzada Ajit Singh Nagar is being run by

Municipal Corporation , Sahibzada Ajit Singh Nagar.

Ques-2 :Under Right to Education Act 2009 (RTE) , What infrastructure facilities are mandatory

for primary school ?

Ans:-Under Right to Education Act 2009(RTE), following infrastructure facilities are mandatory

for primary school.

1) Building

2) Incharge Room

3) Class room for each teacher

4) Separate toilet for girls

5) Separate toilet for boys

6) Drinking Water facility

7) Play Ground

8) Kitchen shed

9) Ramps

10) Boundary wall

Ques-3:What papers are required for admission to 1st standard of Municipal / Private primary

school?

Ans. No papers are required for admission 1st standard of Municipal / Private primary school.

Ques:4:How does a child get admission into the primary school?

Ans. A child get admission into the primary school without any problem.

13


9815415151


Toll free No. 1800-137-0007

80

Ques-5:As per RTE Act, admission up to which standard is free?

Ans: As per RTE Act , education is free from first to fifth standard.

Ques:6 While giving admission to „ out of school Children‟ children of which age group are

considered?

Ans. While giving admission to „ out of school Children‟ children of age group 6 year to 14

year are considered.

Ques:7: What is the minimum age of child for admission to 1st standard of Primary School?

Ans. Children should be of 6 years old, at the time of admission to 1st standard of Primary

School.

Ques:8: What facilities and supplies are provided to the students of primary school run by

Government?

Ans. The Government Provides following facilities:

1) Textbooks, Self Study Books

2) School uniform

3) Shoes, socks

4) School bags

5) Sweater

Ques:10: What kind of mid-day meal is given to students in the School run by the corporation ?

Ans: A weekly chart/ time table is prepared by principal to provide mid-day meal to the

students of primary school.

Ques:11: What is the procedure to get school leaving certificate?

Ans. An application on plane paper to the incharge of school should be submitted

Ques-12: How much fee is charged by Primary School run by Corporation to issue School

leaving Certificate?

Ans- No fee is charged for issue of this certificate.

We Serve To Save


Toll free No. 1800-137-0007

81

Ques1. Is any Dog shelter being run by Municipal Corporation, Mohali? If yes ,where is it

situated?

Ans. Yes, the Municipal Corporation S.A.S. Nagar has a dog shelter on temporary basis

which consists of four rooms (approx. area is 258 sq. m) . It is located near Govt printing

press in industrial area phase 1 .Process to acquire 2 acres of land for the permanent

construction of dog shelter is under progress.

Ques2. Has the Municipal Corporation adopted any Animal Birth Control program?

Ans. There are 8 nos. of veterinary doctors, who work in two teams .Each team consist

of four doctor . Since 2005 more than 300 dogs were sterilized by the M.C. doctors under the

A.B.C. Program.

Ques3. What is the procedure to adopt the stray dogs?

Ans. Rules in this regard are being framed .

Ques4. How can I get my pet registered, and where? What is the procedure?

Ans. Rules in this regard are being framed .

Ques5. What is Municipal Corporation doing to curb the menace of stray dogs?

Ans. The Municipal Corporation has got one dog catcher vehicle with the team of 7

people working in the field under the supervision of CSI/SI of sanitation wing to curb the

menace of dogs within the limit of Municipal Corporation Mohali. There is also a Toll Free

no. 1800137007 .Where complaint regarding stray dog can be registered .

Ques6. Whom to contact to catch stray ?

14

Mr. Sarbjit Singh, Chief Sanitary Inspector

9417922208


Toll free No. 1800-137-0007

82

Ans. The Chief Sanitary Inspector and Sanitation Inspector of Municipal Corporation

are the officer to be contacted. Phone No. 0172-5095971

Ques7. Why did the municipal corporation stop killing dogs?

Ans. There are instructions from the Government not to kill the dogs. There are also

instructions from Hon‟ble High Court not to do the inhuman actions.

Ques8. What about rabies? Don‟t they all spread rabies?

Ans Rabies is a disease caused by dog bite but all dog bite cases do not caused

rabies.However , it is adviseable to get antirabies vaccine administerd in all dog bite cases.


Toll free No. 1800-137-0007

83

Que.1. What is the official website of Municipal Corporation Sahibzada Ajit Singh Nagar?

Ans. Official website of Municipal Corporation Sahibzada Ajit Singh Nagar is

www.mcmohali.org .

Que.2. How the payment of bills is accepted online?

Ans. On Municipal Corporation Sahibzada Ajit Singh Nagar‟s website, Online payment of

property Tax link is available. Through this link, Property Tax, is accepted.

Que.3. How to register complaints on the website?

Ans. Use Toll Free no. 1800-137-0007 or official e mail address [email protected]

Under

this you can register your complaints. You can also register your suggestions, ideas etc.

Que.4. Where to find telephone number and e-mail IDs of Municipal Officers/ Commissioner?

Ans. On Municipal Corporation Sahibzada Ajit Singh Nagar‟s website: www.mcmohali.org , go

to Officer/Official link or contact us tab.

15

Mr. Kishan Joshi, Computer Programmer

9988160870





Toll free No. 1800-137-0007

84

Ques 1: At which number should public contact in the event of fire accident?

Answer: The control room telephone numbers of all fire brigade Punjab is 101. S.A.S Nagar has only

one fire station and its telephone number is 172-2225902, 222-3101.

QUE 2: How to inform about fire accident?

Answer: The informer should give the exact location of fire accident, his name and telephone numbers,

nearby landmark and shortest route, if any, that leads to the place of fire accident.

Ques 3: How fire services helps?

Answer: Fire services are helpful in fire accidents. It also render help in case of any disaster and rescue

operations.

Ques 4: Do fire department charge for the service?

Answer: No, fire department does not charge for its services. It also does not charge for the VVIP duties.

These services are provided free of cost.

Ques 5: What services do fire brigades provide?

Ans: Fire services provide services related to fire calls and other special and rescue calls like building

collapse, leakage of gas, sewerage rescue, and accident. Fire brigade also provides services during VIP

visits and public gathering.

Ques 6: How can public help fire brigade during emergency?

Ans: During emergency fire call the public should always inform exact and shortest path, if any, to area

where fire breakesout . They should also inform the fire officers about the structure of building. In this

way fire brigade can work more effectively.

16

Mr.Sham Lal Kamboj, Additional Divisional Fire Officer

101, 9417077055


Toll free No. 1800-137-0007

85

Ques 7: What types of N.O.C provides by the fire department?

Ans: Fire department provides N.O.C, to public applying for it ,after inspection and verification of

building.

Que 8: To whom public apply for the N.O.C?

Ans : For N.O.C public should apply to the Fire Department to get clearance of building.

Ques 9: In how much time fire department issue N.O.C to public?

Ans: Fire department issues N.O.C to public within seven days after verification of building.

Ques 10: What are the charges fixed for N.O.C?

Ans: According to Punjab Government, Fire Department does not charge anything for N.O.Cs.

Ques 11: What type of training is given to the Fire department?

Ans: There is no training centre of fire department in Punjab. In fire department, senior officers give

various types of training like, to give proper information about the fire safety equipments, rescue

operations, fire drills, protection and preventions.

Ques 12: What are the training charges of fire department?

Ans: The fire department does not charge anything for the training.

Ques 13: What kind of training is given to the fire brigade?

Ans : Fire department provide various kinds of training to the fire brigade. They provide training

according to the different situations like general fire, oil fire, gas fire, minerals fire and they also give

information about fire tender/chemicals which is used to extinguish fire. They also give training about

how to cut off electric connections and give immediate information about building collapse and other

rescue operations.


Toll free No. 1800-137-0007

86

Ques 1: What is disaster? What can be referred as disaster?

Ans: Disaster is a sudden calamities event bringing great damage, loss and destruction, devastation of

life and property. The damage caused by disaster is immeasurable and varies with the geographical

location, climate and the types of earth surface. Generally disasters are referred as of two types Man-

made and Natural. Based on devastations these are further classified as:

Natural disaster: flood, cyclone, drought, earthquake

Manmade: disaster: chemical pollution, deforestation, setting of fire, epidemic

Quest 2: What probable calamities can affect your area?

Ans: A natural disaster is a major adverse event resulting from natural processes of the earth that

include floods, volcanic eruptions, earthquake, fire, tsunamis and other geologic processes.

Ques 3: Where should public contact to get help at time of disaster?

Ans: At the time of disaster public should contact at S.A.S fire station (0172-2225902), police helpline

number 100, fire brigade 101, ambulance 108.

Ques 4: Where is the PCMC disaster management cell is located for (SAS Nagar)?

Ans: SAS nagar disaster management cell is located at the office of the Deputy Commissioner and is

functional 24 hours and it is also co-operated with fire services. Mr. Sham Lal Kamboj is the incharge of

the disaster management cell from fire and emergency services Mohali .

Ques 5: What types of information and systems are available in the Disaster Management cell?

17

Mr. Sham Lal Kamboj, Additional Divisional Fire Officer

9417077055


Toll free No. 1800-137-0007

87

Ans: Disaster Management cell has all necessary information required at the time of disaster like

disaster management plan, city maps, important contact numbers like (police, fire brigade, hospital,

ambulance etc)National disaster control room etc, search and rescue team, well equipped team etc.

Ques 6: In case of disaster, can citizen directly contact army?

Ans: No, army or respective response agency like (NDRF) can be approached by disaster management

team under order of Deputy commissioner of SAS Nagar to seek immediate help.

Ques 7: What are the strategies for disaster management?

Ans: There are three major steps in disaster management:

1) Pre-disaster management : T his involves training ,public awareness programs, keeping agency well

equipped, communication and coordination with various disasters response forces, prepare disaster

management plan and keep organization ready and coordination with various Disaster Response teams.

2) During Disaster: Planning of help and support system and coordination between various help group.

3) Post-disaster management: Monitoring assistance after disaster, administering effective

implementation of relief and rehabilitation.

Ques 8: Which departments are related to disaster management?

Ans: Disaster management is the subject of many departments including Police, Security, Fire brigade,

Health, Medical, Engineering, National Disaster Response Force, the Army, the District Disaster Control

Cell etc.

Quest 9: Is there any Act related to Disaster Management?

Ans: Yes. The Disaster Management Act, 2005(23 December 2005) No.53 of 2005, was passed by the

Rajya Sabha, the upper house of the Parliament of India on 28 November, and by the Lok Sabha, the

lower house of Parliament, on 12 December 2005.It received the assent of the President of India on 9

January 2006.The Disaster Management Act, 2005 has 11 chapters and 79 sections. The Act extends to

the whole of India.

Ques 10: As per Disaster Management Act, what is the structure of organization for Disaster

Management?

Ans: National Level : The Act calls for the establishment of National Disaster Management

Authority(NDMA),with the Prime Minister of India as Chairperson. The NDMA has 9 members including

a vice chairperson. The tenure of NDMA members is 5 years.

State Level : All state governments are mandated under Section 14 of the Act to establish a State

Disaster Management Authority(SDMA).The SDMA consists of the Chief Minister of the State, who is the

Chairperson, and no more than eight members are appointed by Chief Minister.


Toll free No. 1800-137-0007

88

District Level : The Chairperson of District Disaster Management Authority(DDMA) will be the Collector

or District Magistrate or Deputy Commissioner of the district. The elected representative of the area is

member of the DDMA as an ex officio Chairperson, (Section 25).

Ques 11: Who can avail disaster management training programme?

Ans: The preliminary training can be availed by Citizen Groups, school and college students, industrial

labourers, functionaries of Public organizations and social workers.

Ques 12: How can civilians contribute in rescue operations at the time of disaster?

Ans : At the time of disaster, civilians can contact registered organizations for help .Civilians can also

help in rescue operations and can provide help in the form of food ,medicines, mechanical equipment,

financial form etc. with close coordination.

Ques 13: Where can assistance in financial form are deposited in disaster situation?

Ans: The Chief Minister of State is the chairperson of State Disaster Management Authority so the

civilians can normally deposit their financial help in Chief Minister’s Relief Fund.

Ques 14: Can civilians form Disaster Management Committee? If yes, at what level?

Ans: Yes. Civilians of different public or private department can provide help at their own level. It is

necessary to keep it operative in school, colleges, industries, shopping complexes etc.

Ques 15: Is State’s Disaster Management Plan ready?

Ans: The Disaster Management Plan of Punjab has specific action plans for different departments like

Punjab Fire & emergency service, Police, Civil and Defence Home Guard, Transport, Private Mobile

Operator, BSNL, Irrigation and Flood Control, Food and Civil Supplies, PWD, Health services.

Fire and Emergency services can be work proficiently if civilian can helpful during disaster.


Toll free No. 1800-137-0007

89

Q-1: Is it mandatory to register every birth / death ?

Ans: Yes , it is mandatory to register every birth/ death .

Q-2: Where can one register occurrence of birth or death ?

Ans: Any occurrence of birth or death can be regiestered with Local Registrar , Birth and Death

All births/ deaths occurring within the limits of this corporation should be registered with the

Local Registrar.

Q-3: Is there any form to register birth and death ?

Ans: Yes , there is a prescribed proforma for registration of birth and death. For birth there is

green colored form and for death there is red colored form . These forms are available free

of cost with Civil Hospital , major private hospitals and this office.

Q:4. Within how many days , a birth or death has to be registered from the date of occurrence?

Ans. All births and deaths have to be registered with the Local Registrar within 21 days from the

date of occurrence.

Q-5: Who can register the occurrence of birth or death ?

18


9646355300


Toll free No. 1800-137-0007

90

Ans: The hospital where the birth or death occur register the same with the concerned Local

Registrar.If the hospital does not do so or the birth or death occur at home or at any other

place , any person related to the new born or deceased should register the occurrence with

the Local Registrar.

Q-6: Where one has to submit application to obtain copy of birth or death certificate ?

Ans: Application to obtain the birth or death can be obtained from Suvida Centre on payment of

Rs.5/-. After filling the application it has to be submitted at Suvida Centre on payment of

Rs.30/- as Suvida Center charges ,These charges are exclusive of the charges mentioned at

question no-6 .

Q-7: How can one get a copy of birth or death certificate ?

Ans: To get a copy of birth or death certificate one has to give an application to the Local

Registrar. First copy of the certificate is issued free of cost by the concerned Local

Registrar.If one wants more than one copy he can apply for the same to the Local

Registrar.The fee for more than one copy is charged as given below:

a) Second copy Rs: 25/-

b) Third copy and more Rs. 20/ - per copy


Toll free No. 1800-137-0007

91

Sukhmani Society for Citizen Services,(District e- Governance Society),S.A.S. Nagar. (www.sasnagar.gov.in& email address: moh. [email protected])

Punjab Right to Service Act.2011

Designated Officer

Local Registrar,Birth&Death, S.A.S. Nagar.

Subject:- Issuance of copy of birth certificate.

1. Name of appiicant : …………………………………………………………….

2. Fathar's Name : ……………………………………………………………

3. H.No………………………………………….

Parmanent residence address Sector……………………………………..

/Tehsil…………………………………..

District…………………………………….

Mobile No……………………..

4. Date of Birth : ………………………………………………………..

5. /Sex : ………………………………………………………..

6 Child's Name : …………………………………………………………

7. Place of Birth : …………………………………………………………

8. Child Father's Name : …………………………………………………………

9. Child's GrandFather's Name : ………………………………………………………..

10. Child's Mothe's Name : ………………………………………………………..

11.

Residence address of Mother/Father : ………………………………………………………..


Toll free No. 1800-137-0007

92

12. : ………………………………………………………..

No of Copies required

Date:

Applicant's Signature

Applicant requested_____ certificates. Report submitted for issuance.

Local Registrar


Toll free No. 1800-137-0007

93

Date of Death ……………………………………………………………….........................

Deceased Sex ………………………………………………………………………………………

3. Deceased Name ………………………………………………………………………………………

4. Place of Death ………………………………………………………………………………………

5.

Deceased Father/Husband Name ………………………………………………………………………………………

Parmanent Address ……………………………………………………………………………………..

……………………………………………………………………………………..

7.

Applicant Name&Address ………………………………………………………………………………………

8.

Applicant Relation ……………………………………………………………………………………

9. Tele/Mobile No ……………………………………………………………………………………

Applicant

Signature Date________________


Toll free No. 1800-137-0007

94

Que.1. What is RTI Or RTI Act?

Ans. Right to Information means the provisional of getting information for Greating to bring

more and more transparency and accountability in working.

Que.2. Since when this act came in to effect?

Ans. Right to Information Act- 2005 is effective from 12.10.2005

Que.3. Is Sahibzada Ajit Singh Nagar Municipal Corporation a Public Authority?

Ans. Yes

Que.4. what information is means in section is?

Ans. Section 4 is about the detailed information, that a public authority should keep ready

regarding structure, functions, duties, sphere of working of officer and staff, standards of

working, budgetary provision, expenditure, different schemes, beneficiary, grant etc.

Que.5. How to apply for information under RTI Act.

Ans. You will send application in prescribed form, by affixing Rs.10/- court fee stamp for

seeking information from the Information Officer, appointed by the department. You can send

application on simple paper

Que.6. How to pay the fee for receiving information under RTI

Act?

Ans. Fee can be paid in cash/by demand draft/cheque. Alternatively, judicial court fee stamp of

equal amount, can be affixed on the application

Que.7. Can a citizen expected to receive assistant in filling the application for receiving

Information under RTI Act?

19


9815415151


Toll free No. 1800-137-0007

95

Ans. Yes. Information Officer/Assistant Information Officer is expected to provide due help to

the citizen, to fill in the application form etc.

Que.8. What is the time limit is for provide the information?

Ans. After verifying the proof of fee paid, information needs to be given early, but not later than

30 days

Que.9. How much time is required to get decision of an appeal is registered due to non receipt of

Information in the prescribed time?

Ans. Within 30 days, from the date receiving the appeal or within 45 days, from date of receipt

of application, decision on appeal must be given by quoting reasons.

Que.10. What is meant by first appealing officer? Is it mandatory to affix court fee stamp on the

application? Right to Information

Act - 2005

Ans. First Appealing Officer means the officer who is appointed under section 19 of RTI Act

2005 and who is senior to Information Officer in rank. Rs. 10/- court fee stamp must be attached

to the application form

Que.11. Can the first appealing officer impose to fine?

Ans. No. First appealing officer has no such powers Que.12. What is the time limit prescribed for

the Decision on the first appeal?

Ans. Decision on first appeal must be given within 30 days, from the date of receiving the along

with hearing on the case.

Que.13. Who are the Information Officers and first Appealing Officer for the Sahibzada Ajit

Singh Nagar Municipal Corporation?

Ans. PCMC, as public authority has appointed Information Officer and Appealing Officers for

each department. The list is available under the link „Information Officer‟ on the website

www.pcmcindia.gov.in

Que.14. What is mant by second appeal? Before what can be done? What is the value of the

court that needs to be affixed to the application?

Ans. If there is no satisfaction on first appeal, second appeal can be made with the State

Information Commissioner, Pune, within 90 days. Court fee stamp of Rs. 20/- needs to be affixed

on the appeal.


Toll free No. 1800-137-0007

96

Que.15. Where is the office of the State Information Commissioner, Sahibzada Ajit Singh Nagar

located?

Ans. This office is situated in the Administrative Building,

Que.16. Can the information of one department be recruited the information office

of the other ?

Ans. Information Officer is appointed for each department. Information from concerned

departments only, needs to be obtained.

Que.17. How many subjects information can be requested there one application ?

Is any limit on number of words is prescribed?

Ans. As per section 6 of the RTI Act, the application for information should belong to

one subject only and include 150 words. If the applicant desires information on

different subjects, he/she should make separate applications


1. R.T.I. information

2. RTS service no. 113,114,115,116,117 and 118's form


Toll free No. 1800-137-0007

97

Details of services being provided by Municipal Corporation, Sahibzada Ajit Singh Nagar under

R.T.S.

Sr.

No

Name of the services Time Frame for

provideing the services

Concerned Official of Municipal

Corporation

1) To issue Birth and Death

certificate within the limits

of this M.C

Within in 2 days for

the current year and

within 5 days for the

previous year

Local Registrar , Birth and Death

( Sh. Gurdarshan Singh,

Superintendent)

2)

(a)

To sanction building plan /

Altered building plan

Within 30 days if the

plot size is 500 Sq.

yards or less

Assistant Town Planner

Within 60 days if the

plot size is more than

500 Sq. yards

do

(b) To issue completion

certificate / possession

certificate of building

within 15 days do

( c) To sanction water supply

and sewerage connection

within the M.C.limit

Within 7 days Assistant Corporation Engineer(

Sh. Harpreet Singh)

3) To receive and recommend

cases for benefit of old age

pension , handicapped

pension and widow pension

within the M.C. limit

Within 30 days Superintendent( Sh. Mandeep

Singh)

4) To issue new trade licence Within 12 days Superintendent

(Sh. Gurdarshan Singh)

5) To renew the trade licence Within 2 days Superintendent

(Sh. Gurdarshan Singh)


Toll free No. 1800-137-0007

98

6) To remove solid waste from

the streets / roads

Within 2 days Chief Sanitary Inspector

(Sh. Harwant Singh)

7) To repair/ change the street

light

Within 10 days Assistant Corporation Engineer

( Sh. Kamaldeep Singh)

8) Complaints regarding

leakage of water, blocked

sewerage and overflowing

sewerage

Within 24 hours Assistant Corporation Engineer

( Sh. Harpreet Singh)


Toll free No. 1800-137-0007

99

FORM ‘ A’

(See Rule 3(1)

I.D.No:…………….

(For office use only)

The Public Information Officer/

1. Full name of applicant ---------------------------------------------

2. Father’s Name /Spouse’s name ---------------------------------------------

3. Permanent address ---------------------------------------------

---------------------------------------------

4. Correspondence address ---------------------------------------------

5. Particulars of information solicited --------------------------------------------- a) Subject matter of information

b) The period to which the ---------------------------------------------

Information relates c) Specific details of information ---------------------------------------------

Required

--------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------------------

d) Whether Information is required by -----------------------------------------

Post of in person the actual postal charges

Shall be included in additional fee in

Providing information.

e) In case by post (Ordinary, Registered or ------------------------------------------

Speed post)

f) Is this information not made available by ------------------------------------------

The Public Authority under voluntary


Toll free No. 1800-137-0007

100

Disclosure.

g) Do you agree to pay the required fee? -------------------------------------------

h) Have you deposited application fee) -------------------------------------------

(If yes, details is such deposit)

i) Whether belongs to below Poverty line -------------------------------------------

Category?

If yes have you furnished the proof of the ------ -------------------------------------

Same with application.

Place: Signature of Applicant

Date:


Toll free No. 1800-137-0007

101

PUNJAB RIGHT TO SERVICE ACT 2011

LOCAL GOVERNMENT DEPARTMENT PUNJAB

FROM FOR SEEKING SERIVCE: Improvement Trust________________

Service asked for : (113) Sanction of Water Supply / Sewerage Connection

(Stipulated Time 7 Days)

1 Date of Application

2 Name of the Applicant

3 Father’s /Husband’s name

4 Address City/Village P.O

Tech. Distt

Phone /Mobile, No

E-mail ID, if any

5 Sanction of Water Supply /Sewerage Connection ULBs Requirement

a Plot No___________Name of Scheme

b Department Fees.

c Any Other.

d

e

6 Documents to be attached

Sr No

Checklist

Checklist (For Office Use Only)

(i) Allotment letter Yes/No Yes/No

(ii) Copy of approved Building Plan Yes/No Yes/No

(iii) A site plan of the plot on which it is intended to obtain Water Supply/Sewer Connection

Yes/No Yes/No

(iv) Self Declaration regarding correctness of the information supplied. Yes/No Yes/No

(v) Proof of clearance of all dues issued by Improvement Trust Yes/No Yes/No

7. Signature of the Applicant Yes/No Yes/No

(FOR OFFICE USE)

1. Acknowledgement Receipt No. 2. Date

3. Date by which Service to be provided

4. Fees/Facilitation Charges, if any

5. Name of the Designated Officer 6. Designation

7. Location: 1.Office 2.Suvidha Center

8. Signature of D.O/Receiving Officer


Toll free No. 1800-137-0007

102

(ACKNOWLEDGEMENT SLIP)


3. Date by which Service to be provided.


5. Service asked for Sanction of Water Supply/Sewerage Connection

6. Documents to be attached a Allotment letter Yes/No

b Copy of approved Building Plan Yes/No

c A site plan of the plot on which it is intended to obtain Water Supply/ Sewer Connection

Yes/No

d Self Declaration regarding correctness of the information supplied.

Yes/No

e Proof of clearance of all dues issued by IT Yes/No

7(a) Name of the Designated Officer b Designation

c Location 1. Office 2. Suvidha Center

d Signature of the Designation Officer


Toll free No. 1800-137-0007

103



FROM FOR SEEKING SERVICE: MUNICIPAL COMMEETTIE/MUNICIPAL CORPORATION_______________

Service asked for :( 114) Issue of New Trade License




3 Father’s/Husband’s name


Tech. Distt

Phone/Mobile. No

E-mail ID, if any

5 Issue of New Trade License ULBs Requirement

a Simple Application.

b Departmental Fees.

c

d

e

Checklist Checklist (for office use only)

6 Documents to be attached (a) Simple Application. Yes/No Yes/No

(b)

(c)

(d)

(e)

7 Signature of the Applicant:

(FOR OFFICE USE)

1 Acknowledgement Receipt No. 2. Date





8. Signature of D.O/ Receiving Officer

_____________________________________________________________________________________


Toll free No. 1800-137-0007

104





5. Service asked for Issue of New Trade License

6. Documents to be attached a Simple Application Yes/No

b

c

d

e


c Location: 1.Office 2.suvidha center

d Signature of the Designated Officer


Toll free No. 1800-137-0007

105



FROM FOR SEEKING SERVICE: MUNCIPAL COMMITTEE/MUNCIPAL CORPORATION ____________

Service asked for: (115) Renewal of Trade License





4 Address City /Village P.O

Tech. Distt

Phone/Mobile. No.

E-mail ID, if any

5 Renewal of Trade License ULBs Requirement


b Photo Copy of the Previous License.

c Departmental Fees.

d

e

Checklist

Checklist (for office use only )

6 Documents to be attached a Simple Application. Yes/No Yes/No

b Photo Copy of Previous License.

c

d

e

7 Signature of the applicant

(FOR OFFICE USE)

1 Acknowledgement Receipt No. 2 Date

3 Date by which Service to be Provided

4 Fees/Facilitation Charges, if any

5 Name of the Designated Officer 6 Designation

7 Location : 1.Office 2.Suvidha Center

8 Signature of D.O/Receiving Officer


Toll free No. 1800-137-0007

106



3 Date by which service to be Provided.


5 Service asked for Renewal of Trade License

6 Documents to be attached a Simple Application Yes/No

b Photo Copy of the Previous License Yes/No

c

d

e


c Location : 1.Office 2.Suvidha Center



Toll free No. 1800-137-0007

107



FROM FOR SEEKING SERVICE: MUNICIPAL COMMEETTIE/NAGAR PANCHAYAT/MUNICIPAL CORPORATION____

Service asked for :( 116) Removal of Solid waste from streets/roads.




3 Father’s/Husband’s name


Tech. Distt

Phone/Mobile. No

E-mail ID, if any

5 Removal of Solid waste from streets/roads. ULBs Requirement


b Location of garbage point.

c

d

e

6 Documents to be attached Checklist Checklist (for office use only)

(a) Simple Application. Yes/No Yes/No

7 Signature of the Applicant:

(FOR OFFICE USE)

1 Acknowledgement Receipt No. 2. Date





8. Signature of D.O/ Receiving Officer

_____________________________________________________________________________________


Toll free No. 1800-137-0007

108





5. Service asked for Removal of Solid waste from streets/roads.

6. Documents to be attached a Simple Application Yes/No

b

c

d

e


c Location: 1.Office 2.suvidha center



Toll free No. 1800-137-0007

109



FROM FOR SEEKING SERVICE: MUNCIPAL COMMITTEE/NAGAR PANCHYAT/ MUNCIPAL CORPORATION ____

Service asked for: (117) Replacement of Street lights





4 Address City /Village P.O

Tech. Distt

Phone/Mobile. No.

E-mail ID, if any

5 Replacement of Street lights ULBs Requirement


b Location of street lights point to be replaced.

c

d

e

6 Documents to be attached

Checklist

Checklist(for office use only)

a Simple Application. Yes/No Yes/No


(FOR OFFICE USE)


3 Date by which Service to be Provided


5 Name of the Designated Officer 6 Designation

7 Location : 1.Office 2.Suvidha Center

8 Signature of D.O/Receiving Officer


Toll free No. 1800-137-0007

110



3 Date by which service to be Provided.


5 Service asked for Replacement of Street lights

6 Documents to be attached a Simple Application Yes/No Yes/No

b

c

d

e


c Location : 1.Office 2.Suvidha Center



Toll free No. 1800-137-0007

111



FROM FOR SEEKING SERVICE:MUNICIPAL COMMITTEE/NAGAR PANCHYAT/MUNICIPAL CORPORATION_____

Service asked for : (118) water pipes leakages/sewerage/Blocked/over flow

(Stipulated Time 24 hours)



3 Father’s Husband’s name


Tech. Distt

Phone /Mobile, No

E-mail ID, if any

5 Water pipes leakages/Sewerage/Blocked/over flow, ULBs Requirement

a Location of water pipes leakages /sewerage Blocked/over flow

b

c

d

e

6 Documents to be attached Checklist Checklist (For Office Use Only)

a Simple Application Yes/No Yes/No


(FOR OFFICE USE)

1. Acknowledgement Receipt No.

2. Date



5. Name of the Designated Office 6. Designation

7. Location: 1.Office 2. Suvidha Center

8. Signature of D.O /Receiving Officer


Toll free No. 1800-137-0007

112


1. Acknowledgement Receipt No.

2. Date

3. Date by which Service to be provided.


5 Service asked for Water pipes leakages /sewerage / Blocked/over flow

6 Documents to be attached a Simple Application Yes/No Yes/No

b

c

d

e

7(a) Name of the Designated Office

b Designation

c Location: 1.Office 2. Suvidha Center



Toll free No. 1800-137-0007

113

Que-1: Does Municipal Corporation has any complaint centre where complaints can be

registered ?

Ans: Yes , Municipal Corporation has established a complaint centre where complaints can be

registered from 9.30 A.M to 4.00P.M. on any working day .

Que-2: Has Municipal Corporation provided any Toll Free Number for registration of

complaints ?

Ans: Yes , Municipal Corporation has provided the facility of Toll Free Number.This Toll Free

Number is 1800-137-0007 .

Que-3: What type of complaints can be registered on Toll Free Number ?

Ans: Any complaint regarding Municipal services such as sanitation , street light,water supply

& sewerage, encroachment etc. can be registered through Toll Free Number.

Que-4: How complaints are processed ?

Ans:- Complaint is saved in computer and a unique complaint I.D. is genrated against the

complaint that is sent to complainant by SMS.

Que-5: Is there any other method / channel to register the complaint?

Ans: Municipal Corporation has Mobile based application called MC CRAMAT.

Que-6: How one can register complaint through MC CRAMAT?

Ans: To use this method complainant should have a android based Mobile Phone and follow

the following steps to register himself / herself with MC.

Steps to install the app

• You should have android phone with internet.

• Open Google Play Store and search for MC CRAMAT

Complaint/ Grievance

1800-137-0007

20


Toll free No. 1800-137-0007

114

• Click install button to install it on phone or tab.

• Click open to start the application

• Register yourself by entering your email id, mobile number and a password.

You need to do this only once. Once registered, login using your email id and password

Steps to send complaints

• Click new button to start a new complaint.

• Camera will start. Click red camera icon to capture picture.

• Select category of the complaint.

• Add brief description if required.

• Click “Save and Upload” button to complete the process.

Que: Is there any facilitation centre within the M.C building which provides services which

are not related with M.C. but relate to Deputy Commissioner/ other offices?

Ans: Yes, A SUWIDHA centre is located within the Municipal Bhawan which deals with

the services that are related to Deputy Commissioner office i.e Ration Card, Caste

Caertificate, Driving Licence , Birth & Death Certificate etc.