s. -...

SO TAY

HE THONG QUAN LY CHAT LUVNG THEO TCVN ISO 9001:2008

Ma ST.01

UY BAN NHAN DAN HUYtN YEN DINH

Can ban hanh: 02

Ngdy ban hanh: 10/11/2017

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MUC LUC Trang

Theo deii sira doi tai lieu

Danh sach phan phiSi tai lieu

Thua.t ngir, dinh nghia va chit vi6t tat

Phan 1: Gitii thieu chung

1 Lich sir hinh thanh

2. Thong tin chung

3.Co cau to chirc, chirc Wang nhie'm vu

4. Phan cong nhiem vu cho Lanh dap tJ'y ban

5. Thanh tich da dat duoc

Phttn 2: Phum vi aft dung he thOng quan 13'7 chAt- ltrqng

Phan 3: Ngoai le AI) dung va 1ST giai

Phan 4: MO to str timing tic gicra cac qua trinh PhAn 5: Danh muc tai lieu trong HTQLCL ttrung frng tieu chua'n Quiic gia TCVN ISO 9001: 2008 PhAn 6: Gi6i thieu khai quit he thiing quail ly chAt ltrqng theo tieu chua'n quOc gia TCVN ISO 9001: 2008

Mvc 4: He th6ng quart VT chat lugng

Muc 5: Trach nhi'em cua Lanh dao

Mix 6: Quin 13'T nguOn luc

Mix 7: Cung cap dich vu (1c6t qua giai quy6t cong viesc)

Mvc 8: Do lueng, phan tich va cai tin

Trach nhiem Son thao Xem xet --Pike • r-, , duyet

H9 ten Le Xuan Thanh . .

Lint Vii Lam Trinh Hong S. Chu' k5, i

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.. - / ------

--

, • ,

, , / ,

',-..';

Chtic vu Pho Trtro'ng phong

Nil vu PhO Chu tich UBND huye'n

Chit tich

Trang NOi dung sira doi Ngay Phe duyet

st• TAY HE THONG QUAN LY CHAT LUVNG THEO TCVN ISO 9001:2008

Ma ST.01

UY BAN NHAN DAN HUYEN YEN DINH

Lan ban hanh: 02


Trang/T6ng.Tr: 2/25

THEO DOI SeA DOI TAI LIEU Moi sira d9i, b9 sung not dung S9 tay he th9ng guar' 17 chat luting (STCL) do Dai

dien 1-anh ciao ve chat luting xem xet, dugc thu ky ban ISO de nghi va chi có hieu hrc khi dugc Chu tich UBND huyen phe duyet, xac dinh ngdy, thang sira d9i va dugc ghi vao trang sira doi tai lieu.

SO TAY HE THONG QUAN LY CHAT LUVNG THEO TCVN ISO 9001:2008

Ma hi0: ST.O1


Lin ban hanh: 02

Ngay ban hanh: 10/11/2017

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DANH SACH PHAN PHOI SO TAY CHAT LUVNG :

- So tay chit lugng (STCL) dugc phan phi trong Lath ddo UBND huyen Yen Dinh, cac phong chuyen mon UBND huyen don vi trgc thu'Oc trong he thOng, Ddi dien lanh ddo ve chAt lugng va thuk3'T Ban ISO.

- SO tay chat lugng c6 the dugc phan phi toi mot so khach hang, nhung ben can quan tam khi can thiet. Nhang STCL UBND huyen Yen Dinh khong kiem soat nhung c6 d'au hieu nhan biet.

TT Noi nh4n TT Ncri nh4n 1 Chu tich 10 Phong Tai nguyen — MT 2 Thugng trgc HDND huyen 11 Ph6ng Kinh to - Ha tang 3 Cac Pho Chil tich UBND huyen 12 Ph6ng Giao dijc va Dao tdo 4 Van phong HDND & UBND 13 Phong Y to 5 Phong NOi vu 14 Phong Van hod - TT 6 Phong Tu phap 15 Phong Thanh tra 7 Phong Tai chinh — KH 16 Ddi dien lanh ddo ve chat lugng 8 Phong Ming nghiep va PTNT 17 Thu k3"7 ban ISO 9 Phong Lao dOng & TBXH


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THU 'A.tT NGIT, DINH NGHTA VA CHIT VIET TAT

1.1. Dinh nghia - thu4t ngir - Khcich hang: Dugc hieu la ding dan hoac to chirc c6 nhu cau giai quy6t ding viec

thu6c therm quyen dm co quan. - Khdch hang true dip: La nhimg to chirc, ca nhan trvc tip dua ra yeu cau/hoac

trvc tiep nhan dugc dich vu tix cac co quan hanh chinh nha nuerc.

- Khdch hang gidn : La nhung to chirc, ca nhan thu6c cap teen c6 therm quyen giao nhiem

khcich hang: La toan b6 cac giay to, tai lieu lien quan do khach hang cung cap de giai quyet cac cong viec c6 lien quan.

- San pham: La ke't qua cila mot qua trinh. San pham cua CQHCNN: La ket qua giai quyet cong viec, dugc the hi'e'n chu yeu du6i clang van ban dugc xac lap theo trinh to thU tic va dam bao v'e the thirc theo quy dinh cUa phap luat.

- it'd so' cfia ngtroi yeu cau: La toan b6 cac giay to, tai lieu lien quan do nguoi yeu cau (khach hang) dua den de giai quyet theo dung quy dinh ve thu tvc hanh chinh.

- So tay chat luring: La tai lieu quy dinh He th6ng quan VT chit luting cua co quan. - Quy trinh: La cach thifc cu the a tien hanh mot hog d'6ng hay qua trinh.

- Chat luring: Mirc do cua mot tap hop cac dac tinh von có dap Ung cac yeu cau.

D6i vai CQHCNN chat luting cac hoot dOng dugc hieu la: dung phap luat, chinh xac,

kip thoi, thuan tien, minh bach thong tin, binh ding tru6c phap luat, van minh, lich

phvc

- Yeu cau: Nhu cau hay mong do i der dugc cong b6, ngAm hieu chung hay bAt bu6c.

- Yeu cau cud khcich hang vet lu(tt clinh: Trong cac CQHCNN, khach hang la:

ngued nhan san pham; the dinh la: Luat, la he th6ng phap quy (Phap lenh, Nghi dinh,

Thong tu, Chi thi... cua Qu6c h6i va cua Chinh Yeu cau cua khach hang

nhung trong khuOn kh6 phap luat.

- He thong quern ly chat luring: he th6ng quan ly de dinh hating va kie'm soot mot

to chuc v'e chat luting

- Chinh scich chat luyng: )'L" 6 va dinh hating chung cua mot to chdc c6 lien quan

an chat luting dugc lanh dao cao nhat cong b6 chinh thdc.

- Muc tieu chat luring: Dieu dinh tun kie'm hay nhAm t6i c6 lien quan den chat luting.

se, TAY

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- Srr khong phu h9p: Su khOng dap img mot yeu cau. Vi du: cac yeu eau cua luat

dinh; cua khach hang; cua CQHCNN cap teen, cua UBND huyen; dm he th6ng quail ly

chat lugng.

- Hanh c*ng phbng ngira: Hanh d6ng dugc tin hanh de loai b6 nguyen nhan cua su khong

phu hgp tiem tang hay cac tinh trang khong mong mu6n tiem tang khac

- Ranh oVng khric phuc: Hanh d'Ong dugc tien hanh de loai 136 nguyen nhan cua str khong

phu hgp da dugc phat hien hay cac tinh trang khong mong mu6n kha.c.

- Cid den: La hoat d'9ng thay the mot buoy cong viec bang mot boat d6ng mai nham tao dieu

kien cho ngtrei thuc thi cong viec nhanh hon, hieu qua hon, phu hgp han.

- Gicim sat: Hoat d6ng theo doi, do Wang theo ke hoach da dinh, de danh gia bien phap kiem soat ap dung c6 nhu du kien khong.

1.2. Cac tir viec tat (sir citing th6ng nhat trong so tay nay va cac tai lieu khac trong He thong quail 17 chat lugng nay).

- Co quan hanh chinh nha mr6c:

CQHCNN - Chanh van phong:

CVP (han the viec tat) - Dai dien lanh dao:

DDLD - Ban chi dao:

BCD - Tieu chuan quoc

TCVN ISO 9001: 2008 - Dai dien lanh dao ve chat lugng:

QMR (Quality Management Representative)

- Can b6 cong chirc:

CBCC - Thu tuc hanh chinh:

TTHC - He th6ng quail 17 chat lugng:

HTQLCL

- Danh gia not b6:

DGNB - SO tay chat lugng:

STCL - Quy trinh:

QT - Quy

QD - Bleu mau: BM

- Dich vu:

DV

SO TAY

HE THONG QUAN L)"( CHAT LUVNG THEO TCVN ISO 9001:2008

Ma hieu: ST.01


Lan ban hanh: 02


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PHAN 1: GIOI THIEU CHUNG

1.Lich sir hinh thanh: Yen Dinh la mot huye'n &rig bang thu6c chau th6 song Ma, a phia tay bA.c thanh

ph6 Thanh H6a vai t9a d6 dia 1ST tir 19°56' — 20°05' NTT d6 bL, 105°29' — 105°46' kinh d6 &rig.

Phia ba'c — &nig bac giap huyen Vinh L6c, c6 song Ma lam gigi han. Phia nam giap huye'n Thie'u H6a. Phia tay — tay nam giap huye'n Th9 Xuan, c6 song Cau Chay lam gigi han. Phia

tay — tay bac giap huye'n Ng6c Lac va huy'ri Cam Thuy, c6 dueng phan each nUi d6i lam gi6i han.

Phia dong, a khu vuc Nga Ba Bong (Dinh Cong) tie"p giap vai ca b6n hus*i Vinh L6c, Ha Trung, Hau L6c, Hoang H6a.

Hien tai tong dien tich to nhien cua toan huy'n la 228,209 km2, dan so la 173.000 ngueri (nam 2009).

Huy'n Yen Dinh la mot vUng dat c6,dugc hinh thanh tir rat lau ded — mot dia ban sinh to sam dm con nguoi, la mot \Tung dat da trai qua mot chang duemg va phat trien lau dai, luc thi chia tach, lUc thi sap nhap va cir mtii lan nhu vay ten huye'n cling c6 nhang doi thay cho phu hop vai y thirc cua chinh the ducmg tiled vai nhang ten g9i khac nhau: Tu Pho thai thu6c Han; Quan An thai Thy; Quan Ninh tiled Duel-1g; Yen Dinh thai cuoi Tran va dugc ton tai cho den ngay 5/7/1977 khi H6i dong Chinh phu ra Quyet dinh so 177/CP gial the huye'n Thi4i Floa, dua 15 xa \Tang tan ngan song Chu cua husin nay sap nhap vao huy'n Yen Dinh. Tir died diem nay huye'n mang ten mOi la huye'n Th* Yen c6 42 xa.

Ngdy 18/11/1996, Thu tuong Chinh phu ra Nghi dinh so 72/CP ,tai lap cac huye:n cu, huye:n Yen Dinh tra lai ten ggi truyen th6ng vai 27 xa va 2 thi tran (trong do xa Yem Lam la xa mien mai). Trai qua khoang tiled gian hang nghin nam, Yen Dinh la \Tung dat luon gan lien vai qua trinh dung nuac va gift nuac.

2. Thong tin chung - Ten giao dich: UBND HUYEN YEN DINH, TINH THANH HOA - Dia chi: Khu 5, Thi tra'n Quail Lao, huy4i Yen Dinh, tinh Thanh Hoa - Dien thoai : 0373.869.209 - Fax : 0373.869.209 - Email : 3. Ca cAu to chirc, chirc nang nhqm vu ciia UBND huy0: 3.1. Ca cAu to chtrc: (PL.ST.11) UST ban nha'n dan huy@-1 Yen Dinh g6m c6: Chu tich \TA. 03 Ph6 Chu tich UBND

huy'n; 12 phong chuyen mon thu6c UBND hus*i trong pham vi xay dung HTQLCL.


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Lan ban hanh: 02


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Sc, do to chirc dm UBND huyen

CHU TICH UBND

V CAC PHO CHU TICH UBND

Van Phbng Pitting Phong Phong Phbng Phbng Pitting Phong Phong _—_*----

Phong Thanh phOng Tv Cong Lao I' to van Tai Tai Giao NOi IN NOng tra HDND phip thwung dOng hea 11 nguyen chinh disc vi nghqp huyk*n UBND thtrung

binh va xa hOi

thong tin

NIA mill trtrtrng

ke hooch

ciao too va PTNT

. Quan he chi Quan he phOi hgp

3.2. Chtic 'fang nhiem vu 3.2.1. Chic nang nhiOn vu cfia UBND huy01 UST' ban nhan dan do HOi dong nhan dan bAu IA ca quan chap hanh dm HOi dang

nhan dan, ca quan hanh chinh nha nuorc a dia phucmg, chiu trach nhiem tnrOc HOi &Ong nhan dan ding, cap va ca quan nha nuerc cap teen; UST ban nhan dan chiu trach nhiem chap hanh Hien phap, luat, cac van ban cilia co quan nha nuac cap teen va nghi quyet dm HOi &mg nhan dan cling cap nham bao dam thgc hien, chiu truong, bien phap pilaf trien kinh to - xal hOi, ding co quoc phong, an ninh va thgc hien cac chinh sach khac tren dia ban.

UST ban nhan dan thirc hien chirc nang quail Is'T nha nugc g dia phuang: Trong linh vtrc kinh te: - Xay dung ke hoach phat trien kinh t.6 - xd hOi hang Warn trinh Fli5i dOng nhan

dan ding cap thong quade trinh UST ban nhan dan cap tinh phe duyet; to chic va kiem tra viec thuc hien ke hoach do;

- Lap dg town thu ngan sach nha nuefc tren dia ban; dg town thu, chi ngan sach dia phuang, phuong an phan bo dg town ngan sach cap minh; quyet town ngan sach dia.

SO TAY

HE. THONG QUAN LY CHAT LONG THEO TCVN ISO 9001:2008

Ma hieu: ST.O1

IA( BAN NHAN DAN HUYt N YEN DINH

Lan ban hanh: 02


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phuang; lap du town di'eu chinh ngan sach dia phuong trong trueng h9p can thiet trinh H9i dong nhan dan ding cap quyet dinh va bao cao UST ban nhan dan, ca quan tai chinh cap ten true tiep;

- To chirc thuc hien ngan sach dia phuang; hi/Ong can, kiem tra UST ban nhan dan xa, thi tan xay dung va thuc hien ngan sach va kiem tra nghi quyet cua H9i dOng nhan dan xa, thi tran ve thuc hien ngan sach dia phirang theo quy dinh cua phap luat;

- Phe chuan ke hoach kinh to - xa h9i cua xa, thi tan. Trong linh vtrc Ming nghib, lam nghib, ngtr,nghib S7

, thug va dAt dai: - Xay dung, trinh H9i &Ong nhan dan ding cap thong qua cac chuang trinh

khuyen khich phat trien nong nghiep, lam nghiep, ngu nghiep o. dia phucrng va to chirc thuc hien cac chtrang trinh do;

- Chi dao UST ban nhan dan xa, thi tan thuc hien cac bien phap chuyen dich co. cau kinh te, phat trien nong nghiep, bao ve rung, tong rung va khai thac lam san, phat trien nganh, nghe danh bat, nuoi tong va che bien thug san;

- Thvc hien giao dAt, cho thue dAt, thuh,M ddt d6i viii ca nhan va ho gia dinh, giai quyet cac tranh chap dAt dai, thanh tra dAt dai theo quy dinh cua phap luat;

- Xet duyet quy hoach, ke hoach sir dung d'At dai cua UST ban nhan dan xa, thi tan; - Xay dung quy hoach thug loi; to chirc bao ve de diet', cac ding trinh thug loi vira va

nho; quan 1ST mang luoi thug nong ten dia ban theo quy dinh cua phap luat. Trong linh vtrc ding nghi?p, tieu thii cong - Tham gia viii UST ban nhan dan tinh trong viec xay dung quy hoach, ke hoach

phat trien cong nghiep, lieu thu cong nghiep ten dia ban huyen; - Xay dung va phat trien cac co. so. cong nghiep, tieu cong nghiep, dich vu ii

cac xa, thi tran; - To eh& thuc hien xay dung va phat trien cac lang nghe truyen thong, san xuat san

pham có gia tri tieu dung va xuat khau; phat trien co so the bien nong, lam, thug san va cac co. soy ding nghiep khac theo su chi dao cua UST ban nhan dan tinh.

Trong linh vtyc xay dtyng, giao thong 4n tai: - To chirc lap, trinh duyet hoac xet duyet theo tham quyen quy hoach xay dung

thi tan, diem dan cu nong thon tren dia ban huy'en; quan 1ST viec thuc hien quy hoach xay dung da &roc duyet;

- Quan 15T, khai thac, sir dung cac cong trinh giao thong va ket cau ha tang co. so. theo su phan cap;

- Quan 1)% viec xay dung, cap giay phep xay dung va kiem tra viec thuc hien phap luat v'e xay dung; to chirc thuc hien cac chinh sach ve nha quan l dat ii va quy nha thu9c so him nha nu& ten dia ban;

- Quan 1ST viec khai thac, san xuat, kinh doanh vat lieu xay 4mg theo phan cap ciia UST ban nhan dan tinh.

sO TAY HE THONG QUAN LY CHAT LUVNG THEO TCVN ISO 9001:2008

Ma hi@t: ST.01

ITY BAN NHAN DAN HUYEN YEN DINH

LAn ban hanh: 02


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Trong linh \Arc thuong mai, dich vu va du lich: - Xay dung, phat trien mang 1u6i thucmg mai, dich vv, du lich va kiem tra viec

chap hanh quy dinh cua Nha nu& ye hoat d6ng thirang mai, dich vu va du lich teen dia ban huyen;

- Kiem tra viec thgc hien cac quy tac ve an toan va ve sinh trong boat d6ng thuang mai, dich vv, du lich tren dia ban;

- Kiem tra viec chap hanh quy dinh cua Nha nu& ve hog Ong thuang mai, dich vv, du lich ten dia ban.

Trong linh virc giao doc, y te, xa 110i, van hoa, thong tin va the doc the thao: - Xay dung cac chuang trinh, de an phat trien van hod, gido due, thong tin, the

duc the thao, y te, phat thanh tren dia ban huyen va to auk dux hi"OL sau khi dugc cap c6 tham quyen phe duyet;

- To chirc va kiem tra viec thgc hien cac quy dinh cua phap luat ve pho cap giao dvc, quan ly cac twang tieu hgc, trung hgc ca sa, trtrong day nghe; to chirc cac tru6ng mam non; thgc hien chil truong xa h6i hod giao dvc teen dia ban; chi dao viec xoa mu chit va thgc hien cac quy dinh ve tieu chuan giao vien, quy the thi Cu;

- Quan ly cac cong trinh cong cong dugc phan cap; hirong dan cac phong trao v'e van hod, boat dOng cua cac trung tam van hod - thong tin, the dvc the thao; bao ve va phat buy gia tri cac di tich lich sir - van hod va danh lam thang canh do dia phuong quail 13'7;

- Thgc hien ke hoach phat trien skr nghiep y te; quan ly cac trung tam y te, tram y te; chi dao va kiem tra viec bao ve sirc khoe nhan dan; phong, ch6ng dich benh; bao ve va cham soc ngueri gia, ngued tan tat, tre mo c6i khong not nuang tga; bao v'e, cham soc ba me, tre em; thgc hien chinh sach dan so va ke hoach hod gia dinh;

- Kiem tra viec chap hanh phap luat trong boat Ong dm cac co so hanh nghe y, dugc to nhan, co so, in, phat hanh xudt,ban phdm;

- To chirc, chi dao viec day nghe, giai quyet viec lam cho ngired lao Ong; to chirc thgc hien phong trao xoa doi, giam ngheo; hirong dan boat d6ng tir thien, nhan dao.

Trong linh ytrc khoa hoc, cong nglq, tai nguyen va mOi trirong: - Thgc hien cac bien phap img dung tien b6 khoa h9c, cong nghe phvc vu san

xuat va deri song nhan dan 6 dia. phuong; - To chirc thvc hien bao ve moi true:mg; phong, chong, Ude phvc hau qua thien

tai, bao lvt; - To chirc thgc hien cac quy dinh cua phap luat ve tieu chuan do hieing va chat luting

san phdin; kiem tra chdt lugng san phdrn va hang hod ten dia ban huyen; ngan chan viec san xudt va hru hanh hang gia, hang kern chdt lugng tai dia phuong.

Trong linh yip claw plying, an ninh va trat tkr, an toan xa

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- To chuc phong trao quan chfing tham gia xay dung ivy luting vu trang va quoc phong toan dan; thgc hien Ice hoach xay chrng khu vuc ph6ng thu huyen; quan ly luc luting du bi d'Ong vi'en; chi dap viec xay dung luc luting dan quan to ve, cong tac hudn Tuyen dan quan to ve;

- To chirc clang Icy, khan' tuyen nghia vu quan sg; quyet dinh viec nhap ngd, giao viec hoan, mien thi hanh nghia vv quan su va xir ly cac truong hgp vi pham theo

quy dinh cua phap luat; - To chirc thgc hien nhiem vu gift gin an ninh, teat tu, an toan xa hoi, xay dung

luc luting cong an nhan dan huyen vitng manh, bao ve bi mat nha nuac; thuc hien cac bien phap phong ngira, chong toi pham, cac to nan xa hOi va cac hanh vi vi pham phap luat khac 6 dia. phuang;

- Chi dao va kiem tra viec thuc hien cac quy dinh cua phap luat ve quan ly 110 khau, quan lY viec cu till, di lai cua ngued nuac ngoai a dia phuang;

- Tuyen truyen, giao due, van dOng nhan dan tham gia phong trao bao ve an ninh, tat tg, an toan xa

Trong viec thwc hieu chinh sach dan tOc va chinh sach ton giao: - Tuyen tniyen, giao dvc, pho Hen chinh sach, phap luat ye dan tOc va ton giao; - To eh& thgc hien cac nhiem vu dugc giao ve cac chuang trinh, ke hoach, du

an phat trien kinh to - xa hoi cua tinh doi voi vimg &Ong bao dan tOc thieu so, vimg sau, vimg xa, vimg c6 kho khan ddc biet;

- Chi dao va kiem tra viec thgc hien chinh sach dan tOc, chinh sach ton giao; quyen to do tin nguang, ton giao, theo hoac khong theo mot ton giao nao cUa cong dan

dia phuang; - Quyet dinh bien phap ngan chdn hanh vi xam pham to do tin nguang, ton giao

hoc lgi dung tin nguong, ton giao de lam trai nhung quy dinh cua phap luat va chinh sach cua Nha nuac theo quy dinh cUa phap luat.

Trong viec thi hanh phiplOt: - Chi dao, to chdc cong tac tuyen truyen, giao due phap luat, kiem tra viec chap

hanh Hien phap, luat, cac van ban quy pham phap ludt cua co quan nha nuac cap tren va nghl quyet cua HOi &Mg nhan dan cimg cap;

- To chile thuc hien va chi dao UST ban nhan dan xa, thi tran thuc hien cac bien phap bao ve tai san cua Nha nuac, to chirc chinh tri - xa hOi, to eh& xa h6i, to chirc kinh te, bao ve tinh mang, to do, danh du, nhan pham, tai san, cac quyen va 1gi ich hop phap khac cua cong dan;

- Chi dao viec thgc hien cong tac 116 tich teen dia ban; - Ti chirc, chi dap thuc hien cong tac thi hanh an theo quy dinh cua phap luat;

sto TAY HE THONG QUAN LY CHAT WONG THEO TCVN ISO 9001:2008

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- TO chuc, chi dao viec thuc hien cong tac kiem tra, thanh tra nha nuefc; to chirc tiep dan, giai quyet kip died khieu nai, to cao va kien nghi cua cong dan; huong dan, chi dao cong tac hod giai o xa, thi tan.

Trong viec xay cltrng chinh quyen va quail 15, dia gioi hanh chinh: - To chuc thuc hien viec bau cu dai bieu Quoc hoi, dai bieu Hoi (tong nhan dan

theo quy dinh cua phap 141; - Quy dinh to chdc bO may va nhiem vu, quyen han cu the dm co quan chuyen

mon thuc Uy ban nhan dan cap minh theo huong dan dm UST ban nhan dan cap tren; - Quan ly cong tac to chUc, Bien che, lao dOng, lien luang theo phan cap cila UST

ban nhan dan cap teen; - Quan ly ho so, nick, chi gioi, ban do dia gied hanh chinh cua huyen; - Xay dung de an thanh lap mai, nhap, chia, dieu chinh dia gioi hanh chinh

dia phuong trinh I-10i dOng nhan dan ding cap thong qua de trinh cap tren xem xet, quyet dinh.

(Chik Wang, nhiem vu, quyen han ctia UBND huyen dup'c quy dinh tir clieu 97 den clieu 107 Lugt to chuc 1-1Oi 'long &kin dan va UV ban nhan dan ban hanh ngay 26/11/2003)

3.2.2. Chicc nang, nhiem vu cac phong chuyen mon thuoc UBND huyen (1). Phong NOi vu: Tham muu giUp UBND huyen trong cac link vuc: to chUc; bien che cac co quan

hanh chinh, su nghiep nha nuo.c; cai each hanh chinh; chinh quyen dia phuong; dia gieri hanh chinh; can Kcong chirc, vien chuc nha nuac; can bO, cong chirc xa, thi trail; hOi, to chdc phi chinh phii; van thu, luu tax' nha nuo.c; ton gido, thi dua - khen thuang.

(2). Phong Tu phap:

Tham muu, giUp Uy ban nhan dan huyen thgc hien chirc nang quan lY nha nuac ve:• ding tac xay dung van ban quy pham phap luat; kiem tra, xix 1ST van ban quy pham phap luat; pho bien, gido duc phap luat; thi hanh an dan su; chimg thuc; ho tich; tro giUp phap VT; hoa giai o. co so va cac cong tac tu phap khac.

(3). Phong Tai chinh - Ke hoach:

Tham muu, giup Uy ban nhan dan huyen thuc hien chuc nang quan 1ST nha nua(c ve • cac link vuc: tai chinh, tai san; ke hoach va,dau tu; clang kinh doanh; tong hop, thOng nhat quan 1T ye kinh to hop tac kinh to tap the, kinh to tu nhan.

(4). Phong Tai nguyen va Moi truOng:

Tham muu, giUp Uy ban nhan dan huyen thuc hien chirc nang quail ly nha nuov ve:• tai nguyen chat; tai nguyen nuerc; tai nguyen khoang san; moi truOng; khi tuong, thug van; do cac, ban do va bien (doi vOi nhirng dia phuong có bien).

SO TAY HE THONG QUAN LY CHAT WONG THEO TCVN ISO 9001:2008

Ma hieu: ST.01


Can ban hanh: 02



(5). Phong Lao dOng - Thucmg birth va Xa h9i:

Tham muu, giup Uy ban nhan dan huyen, thgc hien chirc nang quan 13'7 nha nuov cdc linh vgc: lao d9ng; viec lam; day nghe; tien luting; tien ding; bao hiem xa h9i, bao hiem that nghiep; an town lao dOng; ngued c6 cong; ban tra xa h9i; bao ve va cham soc tre em; phong, chong to nan xa h9i; binh clang

(6). Phong Van hod va Thong tin:

Tham muu, giup Uy ban nhan dan huyen thgc hien chirc nang quan 1T nha nuac ye: van hoa; gia dinh; the duc, the thao; du lich; buu chinh, vien thong va Internet; cong nghe thong tin, ha tang thong tin; phat thanh; bdo chi; xuat ban.

(7). Phong Gido dgc va Dao tao:

Tham muu, gidp Uy ban nhan dan huyen thgc hien chirc nang quan 17 nha nuac ye cdc linh vgc gido duc va dao tao, bao gom: mgc tieu, chuang trinh va not dung giao dgc va dao tao; tieu chuan nha gido va tieu chuan can b9 quan ly gido dgc; tieu chuan co so vat chat, thiet bi‘ trueng h9c va do choi tre em; quy che thi va cap van bang, chong chi; bdo dam chat luting gido dgc va dao tao.

(8). Phong Y t6:

Tham muu, giup Uy ban nhan dan huyen thgc hien chirc nang quan ly nha nuot ye cham soc va bao ve sdc khoe nhan dan, gOm: y te co so; y te dg phong, kham, chila benh, phuc hoi chirc nang; y duac co truyen; thuoc phong benh, chila berth cho nguei; my pham; ve sinh an toan thirc pham; bao hiem y te; trang thiet bi y te; dan so.

(9). Thanh tra huyen:

Tham muu, giup fly, ban nhan danhuyen thgc hien chirc nang quan nha motve cong tdc thanh tra, giai quyet khieu nai, to cao trong pham vi quan ly nha nu& ciia,Uy ban nhan dan cap huyen; thgc hien nhiem vg, quy'en han thanh tra giai quyet Ichieu nai, to cao va phong, chong tham nhfing theo quy dinh cua phap luat.

(10). Van phong H9i d9ng nhan dan va Uy ban nhan dan:

Tham muu tong h9p cho Uy ban nhan dan v'e boat dOng Uy ban nhan dan; tham Uy ban nhan dan huyen ye cong tdc dan t9c; tham muu cho Chu tich Uy ban nhan dan ve chi dao, dieu hanh cua Chu tich Uy ban nhan dan; cung cap thong tin phgc vu quan 13-7 va hoat dOng cUa H9i dong nhan dan, Uy ban nhan dan va cac co quan nha nu& o dia phuong; dam bao co so vat chat, k9 thuat cho hoat dOng cua H9i d9ng nhan dan va Uy ban nhan dan.

(11). Ph6ng Ming Nghiep:

Tham muu, giup Uy ban nhan dan huyen, thgc hien chirc nang qudn 13'T nha nuOt ve nong nghiep; lam nghiep; diem nghiep; thuST loi; thuS7 san; phat trien nOng thOn;

SO TAY


Ma hi4i: ST.O1


Lan ban hanh: 02

NO)/ ban hanh: 10/11/2017


(12) Phong Ong thuang

Tham muu, giup Uy ban nhan dan huyen, thuc hien chirc nang quan 1Y nha nu6c ye tieu thu cong nghiep; khoa hoc va cong nghe; cong nghiep; thuang mai;

4. Phan cong nhiem vu cua UBND huy0

(1) Chit tich UBND huy0

- Thuc hien nhang nhiem vu va quyen han dm Chu tich UBND theo quy dinh tai Luat T6 chirc H9i d6ng nhan dan va Uy ban nhan dan.

- Chi dao, quan 1Y, dieu hanh chung cac mat cong tac cua UBND huyen va truc tiep chi dao, dieu hanh, giai quyet ho so cong viec thuc cac linh vuc cong tac sau day:

+ Quy hoach phat trien kinh to - xa h9i, quy hoach phat trien cac nganh, linh vuc, quy hoach phat trien do thi va nong thon tren dia ban toan huyen.

+ K'e hoach du toan ngan sach nha nu& hang nam va dai han; phuang an sir dung s6 vugt thu ngan sach nha nuOc hang nam; cac quy chi tir du phong ngan sach huyen; chi quoc phong, an ninh; chi tir nguon chua phan 1)6.

+ Quyet dinh chit twang dau tu cac du an tir ngu6n ngan sach nha nu6c tren cac linh vuc theo phan cap &la Chinh phU, UBND tinh va UBND huyen.

+ Danh muc cac du an dau gia quyen sir dung dat de giao dat; phe,duyet gia san,de dau gia quyen sir dung dat, dau thau du an c6 sir dung dat; phe duyet ket qua trUng dau

quyen sir dung dat, ket qua trimg thau du an c6 six dung dat theo phan cap cita UBND tinh.

+ COng,tac d6i ngoai; bao dam qu6c phong - an ninh; phong ch6ng tham nhung; thuc hanh tiet kiem, chong lang phi; cong tac to chirc b9 may, Bien the hanh chinh, su nghiep, cong chirc, vien chirc nha mr6c; dia gi6i hanh chinh; thanh tra, khieu nai, to cao; an toan giao thong; tai chinh- ngan sach, not Yu, tu phap; quy hoach ke hoach va dau tu; phong chong hit bao; cong tac thi dua khen thugng.

+ Nhfing nhiem vu d9t xuat, nhay cam,,nhising giai phap quan trong c6 tinh d9t pha trong tong thoi gian ma Chu tich thay can truc tiep chi dao, diet' hanh.

- Lam Chit tich cac h9i d6ng, trugng cac ban chi dao (Phu luc kern theo Quyet dinh nay) va Chit tich cac h9i dong, Truing cac ban chi dao khac theo quy dinh cua phap luat va phan cong cua UBND huyen.

- Lanh dao, chi dao truc tiep cac phong: N9i vu, Thanh tra huyen, Tu phap, Tai chinh - ke hoach, va cac ca quan, dcm vi thuc cac linh vuc dugc phan cong; lanh dao, chi dao Van phOng HDND — UBND huyen thuc hien cac nhiem vu theo quy dinh.

- Gift rn6i quan he cong tac gifra UBND huyen \Tad Thuong true Huyen us/ va cac Ban dia. Huyen uy

(2) Pito Chu tich thuirng trtyc UBND huA'n phu trach kinh to

SO TAY


Ma hi'41: ST.O1


Lan ban hanh: 02



- Lam nhiern vu cua Pho Chia tich, co the thay mat Chi' tich di'eu hanh hog clang chung cua UBND huyen khi Chir tich di yang va dugc uST quyen; chu tri cac phien hop cua UBND huyen va cac cuac h9p giao ban Oita cac Pho Chu tich khi Chir tich yang mat va la Thu truang co. quan UBND huyen.

- Phu trach khai kinh to gam cac linh vuc: Kinh te, tai chinh, thuang mai, cong nghiep - TTCN, giao thong, xay dkmg, guar 1ST dien, buu chinh, vien thong, cong nghe thong tin, khoa hoc - cong nghe va cai each hanh chinh.

- Theo deli chung va cac chuong trinh, du an sir dung van ODA, van cac to chirc phi chinh phu thuac linh vuc phu trach, cong tac dan van chinh quyen, quy the dan chir ca so.

- Truc tier) l'anh dao, chi dao phong Cong thuang va cac co quan, don vi thuac cac linh vuc dugc phan cong.

- Truc tiep theo doi, chi dao cac nganh thuac linh vuc xay dung do thi, giao thong van tai, buu chinh, vien thong, an toan giao thong; cac linh vuc thuang mai, thi trirong. linh vuc cong tac vi su tien ba cua phu nix.

- Giu mai quan he phi hop cong tac Oita UBND huyen vai UST ban MTTQ va cac Doan the chinh tri huyen.

- Thu truang co quan UST ban nhan dan huyen. Truc tiep diau hanh cac hog dang cua not ba Co quan cua UBND huyen.

- Lam Chu tich cac hai dong, tnrong cac ban chi dao theo linh vuc c6 lien quan (Phu 1pc kern theo Quyet dinh nay) va Chia tich cac hai (tong, Twang cac ban chi dao khac theo sir phan cong cua Chir tich.

- Cac cong viec c6 lien quan khac theo skr phan cong cira Chu tich

(3) Pho Chit tich UBND huA'n phu trach van x5

- Truc tiep theo &I:5i, chi dao, xir ly thirong xuyen va giai quye't ha so cong viec thuac cac nganh, linh vuc

+ Gido duc va Dao tao, y t'e, van hod, the thao, du lich, lao clang — thuang binh va xa hai; bao hiem xa h'ai, truyen thanh, truy'Ll hinh.

+ Theo dell, chi dao cac Chuang trinh, du an sir dung van ODA, von cua cac to chirc phi chinh phd thuac linh vuc phi trach.

+ Giup chu tich xir ly thiremg xuyen cac van de ve Ton gido, dan tac; ngoai nhUng van de Chi) tich true tiep chi dao.

- Truc tiep chi dao xay dung va trien khai thuc hien Chuang trinh phat trien nguan nhan

- True tier) chi dao cac phong: Gido duc va Dao tao, Lao clang —,TB&XH, Y t6, Phong Van hoa va Thong tin, Trung tam Van hod — TDTT, Dai truyen thanh, Trung tam dan so - GD&TE va cac don vi thuac cac linh vuc dirgc phan Cong.

SO TAY HE THONG QUAN LY CHAT LUNG THEO TCVN ISO 9001:2008

Ma hi41: ST.O1


LAn ban hanh: 02



- Theo dOi hoat &Ong cira cac h6i xa h6i (H6i khuyen hoc, H6i (long y, H6i Chit thap do, H'Oi nguoi mu, H6i bao trg nguai tan tat, H6i ngueri cao tuoi, H6i nan nhan chat d6c da cam — Dioxin,.v.v...).

- Lam Chu tich cac h6i demg, tmang cac ban chi dap theo linh vuc c6 lien quan (Phu luc kern theo Quyet dinh nay) va Chu tich cac h6i clang, Truang cac ban chi dao khac theo su phan cong cda Chu tich.

- Cac cong viec co lien quan khac theo sv phan cong dm Chit tich

(4) Pito Chii tich UBND huy0 phu trach san xuAt:

-,Phu trach vuc nong nghiep (Nang, lam, thus' san) va phat trien nong than, de ,diu, thug lgi, nuac sach sinh mai, twang, tai nguyen va mai twang, phong chong hit bao, dinh canh, dinh cu va kinh to moi, cac h6i nghe nghiep.

- Theo dOi, chi dao cac chuong trinh, du an sir dung van ODA, von cua cac to chirc phi chinh phu thu6c 11 h vuc phu trach.

- Truc tiep chi dao xay dung va trien khai thgc hien chuang trinh phat trien nong nghiep va xay dung nong than med.

- Lanh dao, chi dap cac phong: Nang nghiep & Phat trien nong than, Tai nguyen va Mai twang, Tram Khuyen nong, Chi cuc Thong ke va cac don vi thu6c cac 11 h vuc dugc phan cong.

- Lam Chu tich cac h6i cl6ng, truang cac ban chi dao theo 11 h vuc c6 lien quan (Phu luc kern theo Quyet dinh nay) va Chit tich cac h6i &Ong, Tnrang cac ban chi dao khac theo sv phan cong dm Chu tich.

- Cac cong viec c6 lien quan khac theo su phan cong cua Chu tich

5. Thanh tich cua (IV dtrcec:

Trong cong cuOc xay dung va bao ve T6 qu6c than dan, va can b6 huyen Yen Dinh da dugc Dang, Nha nuac ghi than va trao tang nhieu phan thuang cao qug, cu the:

- Nha nuac phong tang danh hieu Anh himg Luc luting vu trang nam 1999; - Phong tang Anh himg lao d6ng nam 2010; - Nha nuac tang Huan chirang lao d6ng hang nhat( 2002); Huan chucmg Lao

DOng hang nhi(2001); Huan chuang Lao dOng hang 3(2003) - UBND huyen dugc tang nhieu Ca thi dua va bang khen cua Chinh phu, cua tinh.

PHAN 2: PHAM VI AP DUNG HE THONG QUAN LY CHAT LUNG

S6 tay chit luting nay dugc ap dung d6i vai toan bo cac hoat d6ng chirc nang lien quan den He th6ng quan 157 ch.& lirceng cda UBND huyen Yen Dinh:


Ma hi '0: ST.01


Ldn ban hanh: 02



1. foOi tuvng ap dung: , Doi tugng ap dung I-1' thong quan 17 chat luting cila UBND huy'ri Yen Dinh

bao gOm: - Thuong tn.xc HDND, UBND huyn; - Cdc phong chuyen mon thuOc UBND huy'n; - Cdc don vi trvc thuOc UBND huy@i; - Thanh vien Ban chi dao ISO; - Thu 1cT Ban chi dao ISO. 2. Phum vi ap dung: Tai theri diem xay dung SO tay chat luting, He thong quan 1./ chat luting dugc ap

dung trong cac linh vvc chinh sau day NT' quanlnha nuerc cua UBND huy'n: 2.1 Cdc hoat &Ong lien quan, c6 lien quan tai vic quan 17 trang tai san cong,

quan 17 van ban di den va xet thi dua khen thuerng, kS, ludt. 2.2. Cac hoat cong cu the c6 lien quan trvc tiep tham gia trong quan 17 chAt

luting theo TCVN ISO 9001:2008: Kim soat tai lieu, ki'e'm soat ho sa, xem xet he thong quan 17 chat luting dm lanh dao, kiem soat ket qua cong vi& khong phU hgp, danh gid chat luting not bO, hanh dOng khac phvc ph6ng ngira, thong ke phan tich va cai tier'.

2.3. Cac boat dOng lien quan den giai quyet thil tvc hanh chinh, bao Om cac cong vi'ec lien quan den cac linh vvc nhu sau: Tai nguyen va m6i trueng; Tai chinh - Ke hoach; COng thuang; Tu phap, Lao, dOng Thuang binh va Xa hOi; Giao dvc Dao tao; NOi vv; NOng nghiep va PTNT; Y te, Van hod; Thanh tra.

PHAN 3: NGOAI LE AP DUNG VA LY GIAI

- H" thOng quan 17 ch'At luting ciia UBND huy'n Yen Dinh dugc ap dung theo cac Di"Lt khoan dm tieu chudn TCVN ISO 9001:2008;

- Rieng Di&t khoan 7.3 "Thi6t Ice va phat tri6n"; Dikl khoan 7.6 "Ki6'm soat phuang tin theo dal va do luting" khong ap dung va dugc xem nhu la mot ngoai l' do ddc diem dia ca quan hanh chinh nha nuac thvc hin cong vie;c theo chirc nang, nhi@il vu do cap tren giao va trong pham vi da dugc phap lust quy dinh nen khong thvc hie:n Nil& thiet ke va phat trien; mat khac trong qua trinh thvc hi'n khOng sir dung cac thiet bi do luting va theo &ed.

PHAN 4: MO TA SLY TU'UNG TAC GItrA CAC QUA TRiNH ( PL.ST.01 )

SO TAY HE THONG QUAN LY CHAT LUNG THEO TCVN ISO 9001:2008

Ma h*: ST.01


LAn ban hanh: 02



PHAN 5: DANH MIX TAI LIEU TRONG HTQLCL TUONG f1sNG VOI TIEU CHUAN QUOC GIA TCVN ISO 9001:2008

(Danh muc tai lieu not b0 BM.01.01)

PHAN 6: GIOI THItU KHAI QUAT HE THONG QUAN LY CHAT LUVNG THEO TIEU CHUAN QUOC GIA

TCVN ISO 9001:2008

Dieu khoan ISO

Tai lieu vin clan

4. He thong quan 157 4.1. Yeu cau chung

chat hrung - Bang mO to he thOng va mOi tuong tac cua cac qua trinh thuOc he thOng quan 17 chat luting (PL.ST.01) - Danh muc tai lieu not ba BM.01.01

4.2. Yeu cau ye h. thOng tai lieu 4.2.1. Khai quat - Toan ba tai lieu thuOc He thOng quail VT chat lugng cua

co quan (Danh muc tai lieu not ba BM.01.01) - Cac ha so phat sinh de cung cap bang chirng ve su phu hop voi cac yeu cau va hoat dOng tac nghiep co hieu luc dm he thong quail brf chat luting

4.2.2. SO tay chat So tay chat luting — ST.01 luting

4.2.3. Ki'm soat tai - Nham dam bao kiem soat day du he thOng tai lieu bao lieu

Tai lieu not bO (do co quan ban hanh) va Tai lieu co nguon goc tir ben ngoai (cac van ban phap quy va cac tai lieu khong do co quan ban hanh nhung dp dung cho cac qua trinh nghiep vu cua ca quan) Tai lieu lien quan: - Quy trinh ki6m soat tai lieu (QT.01)

4.2.4. Kie'm soat ho - Nham dam bao kiem soat day dU cac ho so phat sinh de so

cung cap bang chimg ve su phii hop voi cac yeu cau va hoat dOng tac nghiep co hi'eu luc cua HTQLCL. Tai lieu lien quan:

5.2. Huang vao khach hang (To chirc/cong dan)

5.3. Chinh sach chat lugng 5.4. Hooch dinh. 5.4.1. Mix tieu chat - Muc tieu chat lugng cua ca quan va cac 1)0 phan dam bao lugng do luting dtrgc va phit hgp vai Chinh sach chat lugng cua

ca quan (PL.ST.03; PL.ST.04) - Bao cao thvc hien Mvc tieu chat lugng (PL.ST.05)

5.4.2. Hooch dinh - Bang mo to he thong va mai twang tac cua cac qua trinh he thong quan 171thuOc he thong quail b'T chat lugng (PL.ST.01) chat lugng - He thong tai lieu not bO cua ca quan (Danh muc tai lieu

not bO BM.01.01). Khi he thong tai lieu c6 thay doi thi van luon dam bao tinh nh'at quan nhu da hooch dinh.

5.5. Trach nhiem, quyen han va trao dai thong tin. 5.5.1. Trach nhiem Sa do to chirc cua ca quan va quyen han - Quy dinh ve trach nhiem, quyen han cua cac can 1)0

sto TAY HE THONG QUAN LY CHAT LUOIG THEO TCVN ISO 9001:2008

ma hieu: ST.O1

LAn ban hanh: 02


Trang/Tang.Tr: 18/25


- Quy trinh kiem soat ha sa (QT.02) 5. Trach nhiem cua Lanh ciao 5.1. Cam ket cua Lanh dao ca quan cam ket ve viec thArc hien he thong quan Lanh dao 17 chat lugng va cai tien thtx6ng xuyen hieu luc cua he

thong nhu: Truyen dat cho m9i ngued ve tam quan tr9ng cua viec dap

img yeu cau khach hang (to chirc/cong dan) ding nhu yeu cau cua phap luat. - Xay dyng va pha bin Chinh sach chat lugng cho toan the can bO nhan vien (PL.ST.02). - Xay Ong Mijc tieu chat lugng cua ca quan va cac dan vi, ph6ng ban (duoi day g9i fat la cac don vi) - PL.ST.03; PL.ST.04 - Dinh l(ST tin hanh cuOc h9p xem xet cua Lanh ciao. - Dam bao cung cap day &I cac nguon hrc. Lanh dao ca quan dam bao cac yeu cau cua khach hang dugc xac dinh va dap ling nhAm nang cao su thea man dial khach hang (To chirc/cong dan) Xem phAn 7.2.1 Xac dinh cac yeu cau lien quan den san pham Xem phAn 8.2.1 Do luting s-kr them man cua khach hang. Chinh sach chat lugng cua ca quan

SO TAY

HE THONG QUAN LY CHAT LUNG THEO TCVN ISO 9001:2008

Ma hieu: ST.01


Lan ban hanh: 02



lure

5.5.2. Dai dien cua Lanh dao 5.5.3. Trao d61 thong tin n6i b6

5.6. Xem xet cua Lanh dao

6. Quin 17 ngain 6.1. Cung cap nguon ltrc

6.2 Nguon nhan ltrc

6.2.2. Nang luc nhan thirc va ciao tao 6.3. Co so ha tang

6.4. Moi twang

Quyet dinh phan cong nhiem vu cho Dai dien chat luting - Truang Ban ISO (Quyet dinh thanh lap Ban ISO) Co quan cam ket thtrc hien va duy tri cac cu6c hgp n6i b6 hoac phuong tien dien tir de trao doi thong tin n6i b6 cua cac ban va cac thong tin v'e hieu luc he thong quan VT chat luting. - Lanh ciao dm co quan cam k'et dinh kST to chuc hgp xem xet he th6ng quail VT chat luting de dam bao he th6ng luon thich hop, thoa clang c6 hieu luc va qua do danh gia dugc cac co h6i cai tien nhu cau thay d6i d6i vai he thong quail VT chat luting (bao gom ca thay d6i ye Chinh sach NIA Mvc tieu chat luting). Tai lieu lien quan: - Quy trinh h9p xem xet cda Lanh dao (QT.03)

,Lanh dao co quan dam bao dap Ung ngay mot tot hon yeu cau cua to chdc/ ca nhan thong qua viec cung cap cac

;, • A A A nguon luc can tine de xay dung, thuc hien, duy tri va thuong xuyen cai tien HTQLCL nhu: - Nguon nhan luc, - Co so* vat chat, - Moi truerng lam viec Lanh dao co quan dam bao nhung ngued thvc hien cac

cong viec anh hu6ng den chat luting san pham phai c6 nang luc ten co se( dugc gido dijc, ciao tao va c6 ky nang kinh nghiem thich hgp. Cong tae dao tao hang nam dm co quan lien quan den ke

hoach hang nam cua UBND tinh.

Co quan dam bao cung cap va duy tri co so vat chat can thiet de dat dugc su phit hop vdii cac yeu cau ve dich vu hanh chinh. Co so vat chat bao - Nha cfra, khong gian lam viec va cac phuong tien kern theo. - Trang thiet bi (phAn cling va pll'an mem). - Dich vu ho trg (van chuyen va trao d6i thong tin)


Ma hieu: ST.01

Lan ban hanh: 02




lam viec - Xac dinh va quan ly moi truerng lam viec can thiet de dat dugc su phu hgp \Ted yeu cau cua san pham.

7. Cung cap Bich vu (ket qua giai quyet ding viec) 7.1. Hoach dinh - Co quan trien khai cac qua trinh can thiet d6i voi viec th‘rc viec cung cap hien cac cong viec va cac qua trinh dam bao c6 su nhat quan. dich vu (ket qua - Bang mo to he thong \TA. moi tuong tac cua cac qua trinh giai quyet cong thu6c he th6ng quail VI chat lugng (PL.ST.01) viec) Cac van ban phap quy c6 lien quan den hog &Ong dm co

quan (Danh invc tai lieu c6 nguon goc tir ben ngoai) - Tai lieu dm th8ng quail Vi chat lugng ciia co quan (Danh muc tai lieu not b6)

7.2.2. Xem xet cac yeu cau lien quan den,ket qua giai quyet cong viec

Co quan xac dinh: - Yeu cau 116 so dau vao khach hang n6p (bao gom ca hoat dOng tra ket qua va sau khi tra ket qua) - Yeu cau kh8ng dirge khach hang cong b6 nhung can thiet cho viec sir dung cu the hoac sir dung kin khi,da biet. - Yeu cau ve the dinh va phap luat lien quan den gial quyet cong viec.

Mgi yeu cau khac do co quan xac dinh Tai lieu lien quan:

- Cac hirong dan thu tvc cua cac ph6ng ban chuyen mon va van ban phap quy lien quan.

Co quan xem xet day du cac yeu cau lien quan den ho so 6u vao de dam bao h8 so phii hgp trugc khi cam ket ve viec xir 1y, tham dinh 116 so va tra ket qua cho khach hang \Ta dam bao rang: - Yeu cau ve ket qua cong viec dugc dinh ro. - Yeu cau khac voi quy dinh hoac van ban phap quy phai dirge xir ly, giai quyet. - Co quan c6 kha Wang dap img cac yeu cau da dinh. H6 so cua viec xem xet phai dugc luu Tai lieu lien quan:

7.2. Cac qua trinh lien quan den T6 chirc, ngu6i dan 7.2.1. Xac dinh cac yeu cau lien quan den ,ket qua giai quyet cong viec

sO TAY HE THONG QUAN LY CHAT LUNG THEO TCVN ISO 9001:2008

Ma hieu: ST.01


Lan ban hanh: 02



7.2.3. Trao thong tin khach hang

- Cac twang clan, thil tvc hanh chinh cua cac phOng chuyen mon va cac van ban phap quy lien quan.

dOi Co quan dam bao sap xep c6 hieu qua viec trao doi thong tin ved cua khach hang lien quan den:

- Thong tin ye ket qua giai guy& cong viec - Xir ly cac yeu cau cua khach hang khi c6 thay - Phan hOi cua khach hang (ke ca cac khieu nai) Tai lieu lien quan: Cac huang dan. thil tvc hanh chinh cua

cac phong chuyen mon va cac van ban phap quy lien quan. Co quan tien hanh cac cong viec theo chirc nang, nhiem vv

do cap teen giao va cac cong viec do phai theo quy dinh trong N thong cac van ban phap quy; nen khong thirc hien viec thiet k'e - trien khai cong viec med.

Co quan thgc hien mua hang theo dung quy dinh cua phap lua't - Co quan dam bao kiem soat viec mua hang lid dich vv quan trong ben ngodi phvc vv cho giai quyet cong viec cua minh; dam bao hang h6a va dich vu quan trong mua ngoai phif hgp \Teri yeu cau de ra. - Co quan tim hieu, chgn ltra nguOn cung cap hang hoa va dich vv quan tong tir ben ngoai va chi chap nh4n cac hang hoa-dich vu do sau khi da kiem tra, xac nh4n la dat yeu cau. Hang hoa hay dich vu quan trong nao phat hien c6 sai 161 phai xir ly theo cac hinh thirc thich h9p. - Cac ket qua theo doi, danh gia nguOn cung cap va hang hoa, dich vu mua vao dugc luu gift hO so.

7.3. Thiet ice va phat trier'

7.4. Mua hang

7.5. Cung cap dich vu 7.5.1. Kiem soat qua trinh thtrc hien va cung cap dich vu cong

Co quan dam bao 14p Ice hoach, tien hanh thvc hien va cung cap dich vu cong trong dieu kien dugc kiem soat tren co. sir

Co sari nhung thong tin ve d'ac diem, yeu cau cua cong viec; Co san nhang Quy trinh, Thif tic hanh chinh, Huang clan

cong viec img vai cac qua trinh va a not can thiet; - Vic sir dung va bao duOng cac thiet bi, phuong tien k'S'T thtat; - Vi'ec thuc hien cac boat cl(mg theo kiem tra, danh gia; . .


ma hieu: ST.01


Lan ban hanh: 02



7.5.2. Xac nhan gia tri sir dung cua cac qua trinh cung cap dich vu

7.5.3. Nhan Net va xac dinh nguon goc

7.5.4. Tai san cua khach hang

- Thgc hien viec chuyen giao ket qua cong viec cho khach hang va viec tiep tuc xem xet, giai quyet cac van de phat sink sau do (neu co). - Tai lieu cila he thong quail 1T chit luting dm Co quan (Danh muc tai lieu not bo BM.01.01)

DOi voi nhilng cong viec ma ket qua dau ra khong the kiem tra xac nhan ngay &roc Co quan dam bao dux hien day dU cac not dung sau: - Xac dinh chuan muc de xem xet va phe duyet cac qua trinh; - Phe duyet ve thiet bi va trinh (10 con ngued de thgc hien cong viec do; - Cac phuong phap va thu tuc cu the phai thuc hien va cac yeu cau ve WO so dugc luu gift .

Co quan dam bao cac yeu cau sau: - Khi can thiet, có the nhan biet van ban/WO so trong suOt qua trinh thuc hien. - NOi dung nhan biet la trang thai clia qua trinh xir ly van ban (nhu 147 tat, v.v.) tuang img voi cac yeu cau theo doi va do luting. - Khi có yeu cau, xac dinh nguOn gOc dm van ban/ hO so dugc thuc thgc hien thong qua viec luu tit day du cac hO so cong viec.

Tai lieu lien quan: - Tai lieu cda he thong quan 13'T chat luting cua co quan (Danh muc tai lieu not bO); - Cac so theo doi trong qua trinh xir 15/ cong viec.

Trong qua trinh tiep nhan va xir ly cac van ban/WO so cua cac to chirc/cong dan, Co quan dam bao, cac don vi phai nhan biet, luu giu, bao quan, bao mat cac thong tin trong van ban/ho so cila to chirc/cong dan cung cap. Neu xay ra truemg hop ho so bi mat, bi hu hong thi co quan se phai thong bao cho to chirc/cong dan &roc biet va co each lchac phuc. DOng thai, lap va luu WO so ve cac trueeng hop xay ra.

Tai lieu lien quan: - Tai lieu dm, he thong quail VT chat luting dm Co quan (Danh muc tai lieu not WO)


Ma hieu: ST.01


Can ban hanh: 02



7.5.5. Bao toan ket qua cong viec

7.6. Kiem soat phucmg tien theo doi va do luting 8. Do luieng, phan 8.1. Khai quat

H6 so dugc co quan bac, quan ngay tir khi dugc tiep nhan, trong qua trinh xir fy va luu trit.

Trong qua trinh tien hanh giai guy& cong viec hoac sau khi giai guy& xong cong viec, thi cac h6 so, van ban, v.v. dieu dugc sap xep, luu gift va bao quan day du va an toan.

Tai lieu lien quan: - Quy trinh kiern soat h6 so (QT.02 )

Co quan khong ap dung rrivc nay

tich va cal Hen Co quan dam bao hoach dinh va tri'en khai cac qua trinh theo

doi, do luting, phan tich va cai lien can thiet de: - Chirng to cac cong viec luon phu hop voi yeu cau quy dinh - Dam bao he th6ng quail V/ chat luting luon phii hop - Thuang xuyen nang cao tinh hieu hrc dm he th6ng quail 13', chit luting

8.2. Theo doi va do luting 8.2.1. SIr th6a man cua to chirc/cong dan

8.2.2. Danh gia not b6

8.2.3. Theo &Si va do luting cac

Co quan ap dung cac bien phap thich hop de theo doi su thoa man dm to chirc/cong dan doi voi dich vu co quan va c6 nhang bien phap phii hop de luon luon co dugc su th6a man tir phia to chIrc/cong dan. Co quan xay chrrng va duy tri viec dive hien qua trinh nay

nham thu thap su phan hoi cua to chirc/cong dan (Hai long va chua hai long) theo dinh kST m6i nam mot fan bang viec lap Ke hoach thirc hien (PL.ST.06) \Ta bang cau h6i (PL.ST.07). Dinh ky, Co quan to chirc danh gia chat luting not b6 theo ke hoach de dam bao he th6ng quan 1y chit luting: - Phu hop vai cac not dung da hoach dinh (xem phan 7.1) doi veri: yeu cau cua tieu chuan TCVN ISO 9001:2008, cua phap luat va do co quan quy dinh. - He thong dugc ap dung c6 hieu lvc va dugc duy tri.

Tai lieu lien quan: Quy trinh Danh gia not b6 (QT.05) - Co thuc hien viec theo doi qua trinh thuc hien, do luting tiled gian thuc hien cac cong viec va khi cong viec khong dat


Ma hi@i: ST.O1

Lan ban hanh: 02




ket qua theo hoach dinh, co quan se tien hanh viec khac phuc de dam bao cong viec luon phi' hop.

Tai lieu lien quan: - Cac twang an, thu tuc hanh chinh thuc hien tai cac phong chuyen mon. - Cac s8 theo dOi ket qua xir ly cong viec tai cac phong chuyen mon (PL.ST.09)

Quy trinh hanh dOng khac phuc — Phong ngira(QT.06) - Co quan dux hien viec xem xet, tha.m dinh va chi thong qua khi cac h6 so dap irng day du cac yeu cau cua phap luat. Tai lieu lien quan: - Tai lieu he thong quan 1y chat luting cua co quan (Danh 'nue tai lieu not b6).

Phieu theo dOi qua trinh xir ly cong vies tai cac don vi chuyen mon (PL.ST.08) Co quan dam bao cac tai lieu/WO so khong phi' hop, khong

hop le (cac khong day du ve s6 luting, chiing loai, not dung khong dam bao dung quy dinh) dugc nhan bit va kiem soat viec kh'"ac phuc nhu dieu chinh, bo sung, nhan nhugng hoac tra lai va dugc kiem tra sau do de dam bao tai lieu/h6 so dap irng dugc cac yeu cau quy dinh cua phap luat. Trueng hop van de khong phi' hop chi dugc phat hien sau

khi da chuyen giao ket qua cho khach hang (guy& dinh, ket qua tham dinh...) va khach hang da sir dung cac ke't qua nay thi co quan se có hanh dOng thich hop de tranh gay ra tac dOng hau qua tiem an cua su khong phi' hop &roc phat hien

Tai lieu lien quan: Quy trinh kiem soat san pham khong phil hop (QT.04)

8.4. Phan tich du Co quan dam bao xac dinh, thu thap va phan tich cac du lieu lieu tuong irng de chirng to su thich hop va tinh hieu luc cua

he thong guar' 17 chit luting va danh gia xem xet su cai tien thirang xuyen hieu luc cua N thong quan 17 chat luting. Viec lap bao cao dirge cac don vi thuc hien dinh ky 03 thang/lan (PL.ST.08; PL.ST.09; PL.ST.10; ...) va chuyen Ban ISO va Lanh dao de theo doi thuc hien.

qua trinh

8.2.4. Theo dai va do luting ket qua cong viec

8.3. Kiem soat van de khong phi' hop

8.5. Cai tien


Ma hieu: ST.O1


Can ban hanh: 02


Trang/TOng.Tr: 25/25

8.5.1. Cai lien Co quan thuong xuyen nang cao hieu luc ciia he thong quan thuong xuyen

15T chat luting thong qua vi'ec sir dung Chinh sach chat luting, Mvc tieu chat luting, ke't qua danh gia, phan tich du lieu, cac hanh d6ng khac phuc va phong ngira va k8t qua cu6c hop xem xet cua lanh dao.

Tai lieu lien quan: - Quy trinh danh gia not b6 (QT.05);

Quy trinh hanh dOng khdc phuc — phong ngixa (QT.06) 8.5.2. Hanh d'6ng Co quan dam bao thuc hien hanh dOng nham loaf bo cac khdc phuc

nguyen nhan cua S11 khong phu hgp de" ngan ngira su tai dien lap lai.

Tai lieu lien quan: Quy trinh hanh dOng khdc phuc — phong ngira (QT.06)

8.5.3. Hanh dOng Co quan dam bao thuc hien hanh dOng nham loaf bo cac phong ngira

nguyen nhan cua su khong phu hgp tiern an de ngan chan six xudt hien.

Tai lieu lien quan: - Quy trinh hanh dOng Khdc phuc - ph6ng ngira (QT.06)

UBND huyen Yen Dinh

DANH MIX KIEM SOAT TAI LIEU CO NGUON GOC BEN NGOAI HItN HANH

STT Ten tai lieu Ma s6/ KS hieu No'i ban hanh Ghi chu

1 Tieu chuan quoc gia TCVN ISO 9001: 2008 TCVN ISO

9001: 2008 T6ng cvc TCDLCL

2

Quyet dinh s6 144/2006/QD - TTg ngay 20/6/2006 dm Thu Wang Chinh phia Ve viec ap dung he thong quan lf chat luting theo tieu chuan TCVN ISO 9001: 2000 vao hog dOng dia cac co quan hanh chinh nha ntroc

Thu Wong Chinh phi'

3

Quyet dinh so: 118/2009/QD - TTg ngdy 30/9/2009 dm Thu Wong Chinh phi' Ve viec sira doi, bo sung mot so dieu dm QD so 144/2006/QD - TTg ngdy 20/6/2006 dm Thu Wong Chinh phit Ve viec ap dung he thong quan VT chat luting theo tieu chuan TCVN ISO 9001: 2000 vao hog &Ong dm cac co quan hanh chinh nha !mew

Thu ttrerng Chinh phil

4

Quyet dinh so 2968/QD-BKHCN Ngdy 29 thang 12 nam 2010 dm B6 Khoa h9c C6ng nghe ye viec cong b6 M6 hinh khung N th6ng quasi Vr chat luting cho cac loci hinh co quan hanh chinh nha ntrov tai dia phuong

B6 truerng B6 Khoa h9c va Cong

nghe

5

Quyet dinh s6 3403/QD-UBND ngdy 27/9/2010 dm Chu tich UBND tinh ban hanh Ke hoach trien khai ap dung N thong quan VT chat luting theo tieu chuan TCVN ISO 9001: 2008 vao boat dOng dm cac ca

Chu tich UBND tinh Thanh H6a

BM. 01.03 1 LBH: 02; Ngay ban hanh: 10/11/2017

UBND huyen Yen Dinh

quan hanh chinh nha nu6c tinh Thanh h6a, giai (loan 2011-2013

6

Quyet dinh so 804/QD- UBND ngdy 16/3/2011 cila Chu tich UBND tinh Dieu chinh Ke ho4ch trien khai dp dung he thong guar' 1, chat lugng theo tieu chuan TCVN ISO 9001: 2008 vao hot d'Ong dm cac co quan hanh chinh nha nuoc tinh Thanh h6a, giai doan 2011-2013

Chu tich UBND tinh Thanh H6a

BM. 01.03 2 LBH: 01; Ngay ban hanh: 10/11/201 7

Con nguld:

HO so', yeu cOu dau vao

Phtrung phap: Van ban phap quy, quy dinh,

htrOng dan

May moc thiet bi: May tinh, mang, phan mem

Co' ser 11# ten, mai truirng lam viec

Minh Ong khic phtic, phong ngira (QT .06)

Phan tich du. lieu

Qua trinh thtyc hien cong vi'ec (tham xet, thAm dinh ho so')

QT kiem soat ket qua khOng phu h9p (QT.04)

QT kiem soat ho (QT.02)

Phan phOi, quyet dinh/ van ban/ket qua cho to chtic/cOng dan

Sty thoa man ciia to chtic/cong dan

Cal tien

Danh gia not bi) (QT.05), QT hop xem xet cua LAnh cl#o (QT.03)

PHAN 4: MO TA Sir TU'CiNG TAC GIfiA CAC QUA TRiNH

PL.ST.01

NhOn bitt eac qua trinh he thiing quail 1ST chAt luting cua UBND huye'n Yen Dinh theo tieu chuan TCVN ISO 9001:2008

DAU VAO QUA TRINH Xe1,17 VAN BAN/ HO SO DAU RA

PL.ST.04

UBND HUYtN YEN DINH PHONG. Hoc lap

LONG HOA xA HOI CHU NGHIA VIET NAM — Tty do — 114nh phtic

BAO CAO THVC HWN MUC TIED CHAT 'WOG

STT Myc tieu Mtrc do ltrirng

Thirc d dat dtryc

Nguyen nhan do khong dat myc tieu Ihrorng giai quyet trong th?ri gian toi

Yen Dinh, ngay thang nam 20... TROJNG PHONG

LBH: 02; NBH:

TEN DON VI NG1.11I LIEN HE DIA CHI DItN

THOAI GHI

CHU STT

PL.ST.06

UY BAN NHAN DAN CONG HOA XA HO CHU NGH1A VIVI' NAM HUYVN YEN DINH Doc 14p — Tu. do — Hgnh pink

KE HOACH TRIEN ICHAI

Do luirng sty thou man dm khach hang

1. Muc tieu khdo sat:

Nham gifip UBND huyen Yen Dinh có the nhin nhdn tong the hog dOng ctia chinh minh thong qua viec nhdn xet, gop y dm cac don vi thu htramg nhimg dich vu do ca quan cung

cap, qua do xac dinh dugc nhimg co hOi de cai tin N thOng chdt lisong ducyc t& hon.

2. Dich vu/ Cling vic

3. . Phtro.ng phap thu th4p:

O Fax

O Giri thu:

O Dien thoai

O Khac:

4. Cac don vi can tham do:

5. ThOi gian tien hanh khdo sat:

6. Chi phi can thi6t cho cuOc khao sat: Yen Dinh, ngay thong nom 20...

CHU TICH

NGU'UI LAP KE HOACH

LBH: 02; NBH: 12/11/2013

PL.ST. 07

UY BAN NHAN DAN CONG HOA XA HOI CHU NGHIA VIVI' NAM HUYtN YEN DINH D(ic lap — Tir do — Hanh phtic

Kinh giri •

De nham mix dich cai tien,scho cong viec UBND huyen Yen Dinh ngay cang &roc hoan thief', de nghi Don vi/ Ong/ Ba cho biet y kien doi vdi cac dich vu hanh chinh cong duai day:

(1)

1. Thai

2.

Vui long khoanh tr6n vao su lua chon can cll. vao : T6t/ Rat hai long (2) Dg y'eu call/ hai long (3) Chua dat

do ciia can bo, cong chin, nhan vien UBND huyen dAi

yeu cau/ Khong hai long

\Teri Don vi/ Ong/ BA Vui ye, quan tam 1 2 3

kien khac/ gop Y•

Vic giir gin ho so do Don vi/ Ong/ BA nOp Khong thdt lac h6 so 1 2 3

kien khac/ g6p y•

3. ciia Dan vi/Ong/BA neip ChAt luvng xir ly ciia UBND huiTen d i voi cac ho Chinh xac, khach quan 1 2 3

kien khac/ gOp y•

4. Thtri gian UBND huyn xii• 157 cac ho so cita Don vi/ Ong/ BA

Dung tiled gian dal cam ket 1 2 3

kien khac/ gOp y•

5. GOp y chung:

Rat mong su hop tac cua Dan vi/ Ong/ Ba de UBND huyen luon cai tien ducic hoat d6rig cua minh. Xin chan thanh cam on !

Yen Dinh, ngay thang nam 20... CHU TICH

Lau Vfi Lam

LBH: 02; NBH: 10/11/2017

PHIEU THEO DO- I QUA TRINH CONG VItC Linh vuc xir 1y:

Ma se) ho so: Tong s6 thai gian quy dinh: i xx ngay

Dien thoai:

Tong thai gian dux te: x x ngdy

UBND HUYEN YEN DINH

1. Thong tin chung

Ten to chirc/ cong dan:

Dia chi:

Phu luc: 8

2. Theo doi qua trinh xir ly

Buac Trach nhiem thtrc

hien Nei dung cong viec

Thai gian quy dinh

Thai gian thuc t6

Thai diem giao nhan

Ky giao nhan Nguai giao Nguai nhan

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

3. Dinh gii qua trinh xir 1y thu tuc hanh chinh dO dip frng cac yeu can phip 104 lien quan hoc cac yeu can not bO khac)

0 Dap ung yeu cau 0 'Chong can thuc hien hanh deng khac phuc 0 Khong dap *rig yeu du. Cu the: 0 Can thuc hien hanh deng khac phuc. So:

Ngay: / / Nguai danh gia:

PL.ST.09

UBND HUYtN YEN DINH

SO THEO DOI KET QUA Xi' L-1-( LONG vitc Linh vise xir 1y:

tir ngdy thang nam den ngdy thang nam

TT Ma so WO so So Giay chirng

nhan/van ban/Quyet dinh/... thoi

Nguoi tharn dinh Ngtrari 14 Ket qua xir 1y Ghi chu

Dap img

gian Dap ung VBPQ

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

LBH: 02; NBH:10/11/201 7

PL.ST.10

UBND HUYEN

SO THONG KE KET QUA THVC HItN THU TUC HANH CHINH YEN DINH to ngdy Jiang nam den ngay thang nam

Thai gian

S6 lugng Thu tuc hanh chinh Linh vac Linh vwc Linh vtic Linh vac Linh vwc Linh vac TOng cong

luvng S6 . TS, l'' So

luvng TS, le 56 luvng TS, le sO

luvng Ty le So luvng Ty l'' s6

luvng . TS, le SO

luvng Ty le

Tha

ng 1

S6 lugng TTHC tiep nhan S6 lugng TTHC da giai quy& S6 lugng TTHC giai quyet &mg quy dinh S6 lugng TTHC giai quyet kh6ng dung quy dinh S6 lugng TTHC chua giai guy&

Tha

ng 2

S6 lugng TTHC tiep nh'4n , S6 *trig TTHC da giai qnyet S6 lacing TTHC giai quyet dung quy dinh S6 lugng TTHC giai guy& khong dung quy dinh S6 lugng TTHC chua giai guy&

Than

g 3

S6 lugng TTHC tiep nh4n S6 lugng TTHC a giai quy& S6 lugng TTHC giai quyet dung quy dinh S6 lugng TTHC giai quy& khong, dung quy dinh S6 lugng TTHC chua giai quyet

Than

g 4

S6 Wong TTHC tiep nh4n S6 lugng TTHC da giai guy& S6 lugng TTHC giai quyet dung quy dinh S6 lugng TTHC giai quy& kh6ng dung quy dinh S6 ltrcmg TTHC chua giai quyet

Tha

ng 5

S6 luting TTHC tiep nhan , S6 luting TTHC a giai qnyet S6 luting TTHC giai quyet dung quy dinh S6 lugng TTHC giai quyet kh6ng dung quy dinh S6 lugng TTHC chua giai quy&

Than

g 6

S6 lugng TTHC tiep nh'4n , S6 luting TTHC d'ai giai qnyet S6 lugng TTHC giai quyet dUng quy dinh S6 lugng TTHC giai guy& kh8ng dung quy dinh S6 lugng TTHC chua giai guy&

-,e,

S6 luting TTHC tiep nh5n S6 *rug TTHC da giai quy& S6 lugng TTHC giai quyet dung quy dinh S6 luting TTHC giai guy& kh6ng dung quy dinh S6 lugng TTHC chua giai quyet TOng Ong

LBH: 02; NBH: 10/11/2017

1. Cu cAu to chtic, chtic nang nhiOn vu: 1.2. Co cAu to chirc: US, ban nhan dan huyen Yen Dinh gom c6: Chu tich va 03 Ph6 Chu tich UBND huyen; 12 phong

chuyen mon thuOc UBND huyen trong pham vi xay dung HTQLCL.

So 6 to chirc cUa UBND huyen

CHU TICH UBND

CAC PHO CHU TICH UBND

V V V • Van

phong HDND

va UBND

Phong Tu•

phip

Phong Kinh

te: Ha tang

Ph6ng Lao

Ong thtrong binh va xi hti

Phong V to

Phong Van

h6a va Thong

tin

Plying Till nguyin vat

Moi trtrirng

Phong Tai

chinh Kt

hoach

Phong Ciao

dyc va Dio tao

Phong Nti vu

Plying Ming

nghitp va

PTNT

Thanh tra

1

Quan he chi Quan he phi hgp

1

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