s ubmitted to: emiliano l. garchitorena tour guiding review of terms
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Glossary . S ubmiTted to: emiliano l. garchitorena tour guiding review of terms. Ala carte menu – (HRM) a list of food items with corresponding prices from which a free choice is made and paid for per ordered item Ad hoc tour package – ( tour put together to the specifications of a client - PowerPoint PPT PresentationTRANSCRIPT
SUBMITTED TO:EMILIANO L. GARCHITORENA
TOUR GUIDING REVIEW OF TERMS
Glossary
Ala carte menu – (HRM) a list of food items with corresponding
prices from which a free choice is made and paid for per ordered
item Ad hoc tour package – ( tour put together to the specifications of a
client Advertised tour – tour program for which a marketing tool has been
printed or prepared Accommodations – rooms available for occupancy by guests Accompanied baggage – baggage carried on the same craft as a
passenger Adjoining rooms – two or more contiguous rooms
Amendment – change of detail on a confirmed reservation
Air ticket – document comprising all flight and other coupons issued
by or in behalf of air carrier, which evidences the contract between
the passenger and the carrier for the carriage of the passenger and
his baggage over a certain route.
Airline – commercial company providing scheduled air transportation
an made up of it equipment, personnel and array of facilities
Airline code – two alphanumeric abbreviation of air carriers used by
travel agents and tour operators all over the world
Airport representative – employee of a travel agency, tour operator or
accommodations establishment who assists arriving guests
American breakfast – morning meal consisting of fresh fruits or juice,
cereals, coffee or tea, eggs with bacon, ham or sausages, toasts and
marmalade
American plan – a meal plan basis which includes three meals a day
Archipelago – number of islands surrounded by water
Arrival transfer – trip from destination’s gateway to a place of lodging
Assembly – company of persons gathered for deliberation and legislation,
worship or entertainment
Availability – space or services ready for sale, reservations or commitment to
a customer at the time of inquiry or need
Back-to-back – two way use of seats in transportation equipment. Also,
continuous operation of a tour package, with a minimal between the
departure of one group and the arrival of the next one
Back of the house – areas of lodging establishment with which guests
do not normally come into direct contact
Baggage – all articles, effects and personal property of a passenger
necessary for his comfort and convenience in connection with a trip
Baggage allowances – volume and weight of luggage that may be
carried on board by a traveler without any additional charge
Baggage claim check – portion of the baggage tag which is detached
and serves as a receipt for the passenger’s checked-in baggage
Baggage tag – identifying tag strapped to a passenger’s luggage,
issued by the carrier for identification purposes
Bay – body of water that protrudes into land
Best available – request for the best available room, craft or service
Blocked-off – a specific number of rooms or seats set aside at a specific
rate, for a specific date
Blocked space – reservation made by wholesaler with a
supplier, subject to forfeiture of deposit paid, if no re-sold
Booking – a reservation for a seat, room, tour or service
Booking card – document prepared by a travel counselor or
reservations staff, which contains all the pertinent travel
information, data and status of the prospective traveler’s trip
Booking order – document prepared by the reservations staff of
travel agencies and tour operators, requesting space or
services from suppliers.
Broadcast e-mail – for some large group of clients, some browsers
have mail-listing capabilities. After getting the material from the
database, they use an e-mail application to create a list for
broadcasting the same message to all the names in the list at one go
Brochure – a printed, book-type marketing tool with pictures, graphics,
illustrations and appropriate text describing the products and services
of a tour operator, and their specific inclusions
Browsers – allow anybody to contract and receive messages from
anybody who has access to an online computer. It processes
information from just about any online computer regardless of its
location and format in which the information is stored
Bump off – to off-load passengers from a flight or a trip
Bus – a large highway passenger vehicle that provides scheduled
services for individually ticketed passengers Business class – air travel by a class superior to economy but lower
than first class service Business traveler – a person who travels primarily for business
purposes Cancelation – the release of confirmed reservation Cape – a projection of land into water Cardinal Points – (Geography) The four cardinal points in a compass
are North, East, West and South. The cardinal points of a compass are
(clockwise) North (12 o’clock), East (3 o’clock), South (6 o’clock), and
West (9 o’clock). Always look for the arrow cross or star) that points to
the north in the map. This side is the up side of the map that must be
oriented to the upside of the page for proper orientation.
Carrying Capacity – (Generic) The total of the essential services
of a tourist facility necessary to adequately meet the needs of a
number of travelers. Carrier – (Transport) A duly franchised public transportation
company Cancellation Charge – (Generic) A fee collected by a supplier for a
failure of a client to use the reserve space, without having
cancelled the reservation within the allowed cancellation period. Charter – (Transport) A contract for the exclusive use of air, sea
and land transportation equipment, on the specific date(s) and
sector(s) of the itinerary Check-in – (HRM) Formalities attendant to the arrival of a guest
at the place of lodging, including filling out the registration form.
Check-in Time – (HRM) A hotel day begins at 0600 hours; however the guest
may only occupy the room after an established checked0in time, usually
1400H.
Checked-inn Baggage – (Transport) accompanied baggage turned over by the
passenger to the carrier. Check-out – (HRM) Departure of guest upon completion of stay, including
settlements of personal accounts. Check-out time – (HRM) A specified time at which the guest should vacate the
room, normally 1200 hrs. Circle Fairs – (Transport) A fare from the point of origin back to the point of
origin, passing by one or more intermediary points. Class – (Event Management) A body the same students meeting regularly to
attend the same subject.
(Transportation) The category of transportation service being provide eg.
first class, business class, economy class.
Clinic – (Event Management) A group devoted to the solutions and
analysis of concrete problems, or to the acquiring of specific skills or
knowledge in a particular field. The criterion here is “analysis and
solution” of “concrete problems”. Colour scheme – (Printed Tool) Refers to the background color of the
pages, if any, or the colour maps and drawings. Colour combinations
should be pleasing to the eyes, and in harmony with the surrounding
material. Commercial Rate – (HRM) A special price for regular guests of the hotel. Complimentary – (Generic) A service or product provided free-of-charge. Complimentary Room – (HRM) Non-revenue rooms offered by the hotel
in a ratio to the total number of rooms occupied; usually one
complimentary bed for every 15 beds.
Conducted Tour – (Tours) A pre-arranged tour accompanied by a tour
escort throughout. Also called “Escorted Tour”.
Conclave – (Event Management) A private meeting or secret assembly
such that held to elect a new Pope. It may also be applied in the
boardroom of the corporation, when the directors meet in secret to
discuss possible hostile take-over.
Conference – (Event Management) A formal interchange of views, a
meeting to discussing matters of common concern. It implies
participation, consultation and interchanged of ideas by all attendees.
Confidential Tariff – (Tours/Travel) a list of wholesale rates distributed
in confidence to travel agents and wholesaler by tour operators.
Confirmed Reservation – (Generic) An advice that a reservation has
been accepted and will be honored. Congress – (Event Management) Similar to international
conventions in the European context. Conjunction Ticket – (Transport) Two or more tickets concurrently
issued which together constitute a single contract of carriage. Connecting Flight – (Transport) A segment of an ongoing journey
which requires a passenger to change aircraft (but not necessarily
airline). The city or point where the change occurs becomes a
stopover if the passenger is required to wait for more than twenty-
four hours for the next flight or if the passenger voluntarily decides
to stay for one or more days.
Connecting Rooms – (HRM) Two or more rooms with connecting doors,
permitting access between the rooms.
Contact Address/Number – (Generic) An address or number where the
passenger can be reached prior to departure.
Continental Breakfast – (HRM) A morning meal generally consisting of
coffee or tea, rolls and croissant, and butter and marmalade.
Continental Plan – (HRM) A meal plan basis which includes continental
breakfast only.
Continents – (Geography) Large masses of land. The continents are: Africa,
Asia, Australia, Antarctica, Europe, North America and South America.
Contracted Rate – (Generic) A negotiated net rate granted to tour operators
by operators.
Convention – An assembly of people meeting for a common
business purpose and social interchange between attendees. Convention Rate – (HRM) A special rate applied to delegates of a
convention, of a specific date. Converting Hits to Sales – (E-commerce) The more hits or visitors
the web site has, the more chances are there to convert into sales. A
hit is a cyberspace visit. Copy – (Printed Tool) Refers to the text that expresses the concept,
ideas or image of the company, product or service. The text is the
substance of any marketing tool. Corporate Rate – (HRM) A special rate agreed upon between a non-
travel entity and a hotel, which is usually below the Rack rate and
above the Contracted rate.
Corporate Travel – (Travel) Travel by individuals on official corporate
business.
Cruise – (Transport) A sea voyage for pleasure
Day Rate – (HRM) A special rate for non-overnight use of a hotel
room.
Delegate – (Generic) A person who travels primarily to attend a
convention.
Demi-Pension – (HRM) A meal plan basis which includes breakfast
and either lunch or dinner. Also “Half-board” or “Modified American
Plan”.
Denied Boarding – (Transport) When a passenger is not allowed to
board a flight due to insufficient or improper travel documentation.
Direct Flight – (Transport) a journey during which the
passenger does not have to change planes.
Direct Mailers – (Marketing and Sales) Flyers or sales letters
sent to a specific target market listed via the postal system.
Discotheque – (HRM) A place for dancing which features
special lighting effects and kinetic musical sounds.
Domestic Tour Operator – (Tours) A travel entity that
operates tour packages within a country for residences of
that country.
Domestic Tourism – (Generic) The movement of residents
within their country.
Departure Transfer – (Transport) A trip from a place of lodging to a
destination’s departure point. Deprived Boarding – (Transport) When a paying passenger with a
valid ticket and confirmed reservations is not accommodated on a
flight. Descriptive Itinerary – A schedule of travel activities presented in an
accurate, descriptive manner primarily for marketing purposes. Desk Agent/Clerk – (HRM) An employee of accommodations
establishment responsible for operating the front office. Destination – (Transport) The ultimate stopping place according to
the contract of carriage in a ticket. Deposited Reservation – (Generic) A reservation for which payment
has been received and obliges the supplier to hold the reservation.
Double Room – (HRM) A room with matrimonial bed for two persons.
Double Room Rate – (HRM) The full price of a room with matrimonial
bed for two persons.
Double-up – (HRM) An assignment of two unrelated persons to share
one twin room.
Downgrade – (Generic) To provide a product or service of lesser value
than what was paid for.
Early Check-in – (HRM) The arrival of the guests before the standard
1400H check-in time.
Economy Fare – (Transport) The fare for economy class service.
Elevation – (Geography) The height of land above sea level.
European Plan – (HRM) Hotel accommodations with no meals included.
Electronic Ticket – (Transport) Transaction receipts that provides
proof that one’s air ticket is stored in an airline’s database, which can
be availed upon presentation of proof of identity.
Excess Baggage Tag – (Transportation) A receipt issued by an airline
to a passenger evidencing payment for excess weight on baggage.
Exchange Voucher – (Tours/Travel) A document issued by travel
agencies and tour operators, specifying services to be provided to
the bearer, and stipulating all charges incurred therein will be
charged to the company issuing the exchange voucher. It is
surrendered to the supplier in exchange for the services mentioned.
Excursion – (Tours) A day tour lasting no more than 16 hours.
Excursion Fare – (Transport) A fare that is below two or more combined
fares of one way sectors or legs.
Extra Bed – (HRM) An additional bed placed in a room to accommodate
an additional guest.
Exhibitions – (Event Management) are also known as “Trade Events”
and consist of a series of exhibit booths in which people show their
wares, hoping to influence attendees towards ordering or purchasing. A
trade show may be an integral part of another type of meeting or it may
be free standing by itself.
Extension – (Tour) A pre-arranged sub-tour offered as an option, with
corresponding extra charges, to the buyers of the tour package. It may
be availed of before, during or after the basic tour package.
(HRM) A guest’s hotel stay beyond the reserved dates.
Extranets – (E-commerce) Contains product information that can be
accessed by outsiders – such as vendors and clients – they form the
company’s information dissemination areas. This Internet application
is most evident in the travel and tourism industry, particularly with
transportation entities schedules and fares listings and with
destination. FIT – (Generic) An acronym for Free/Foreign Individual Traveler that
indicates the traveler is not part of the tour group. Familiarization Tour – (Tours) A complimentary or a reduced rate tour
for media people or travel agents designed to acquaint them with a
specific destination
Family Plan – (HRM) A special room rate policy, where children
sharing room with parents do not pay.
Familiarization Tours – (Marketing and Sales) Invitational trips for
both media and intermediaries of the industry in order to expose
them to the product and solicit positive response and endorsements,
and objective assessments of the product.
Family Room – (HRM) A room tagged with special rate when
occupied by a family.
Fathom – (Geography) Unit of measurement of the sea depth.
Filipino Breakfast – (HRM) A morning meal consisting of fresh fruits
or juice, coffee or tea, eggs with tapa, tocino or longganiza and
sinangag.
Fjords – (Geography) Narrow inlets of sea between cliffs or steep
slopes.
Flat Maps – (Geography) Do not give accurate distances from east
to west and vice-versa, only from north to south or south to north.
Also, the areas of a flat map near the south and north poles (12
o’clock and 6 o’clock) are greatly distorted because a ball cannot be
flattered into a rectangle. Flight – (Transport) A scheduled air service identified by a flight
number. Flight Coupon – (Transport) The portion of the passenger’s air ticket
which is surrendered upon airport check-in in exchange for a
boarding pass. Flyer – (Marketing and Sales) A marketing tool consisting of a one
sheet, printed advertisement of a product or service, for distribution
to potential clients, by hand or email.
Flight Frequency – (Transport) The number of flights between two
specified sectors, or specified period of time. Font and Type – (Printed Tool) Makes the marketing tool reader-
friendly or otherwise, in that too small a font discourages prolonged
reading, while a very large one limits the amount of text. The secret
is to strike a balance between the two in such a way that jibe with the
ideas or concepts being exposed. Foreign Exchange – (Generic) The conversion of the currency of one
country into that of another. Foreign Tour Operator – (Tours) A travel entity that operates tour
packages to foreign countries for the residents of a country.
Format – (Printed Tool) Refers to the presentation of topics, including
the distribution of text vis-à-vis the visuals. The format should reflect
a harmonious flow of topics and ideas presented in a logical
sequence.
Email Newsletter – (E-commerce) A broadcast email is an electronic
marketing tool. The newsletter is a continuing stream of information
flowing from you to your prospective clients.
Equator – (Geography) The imaginary line that encircles the middle
(the waist) of the Earth. It is equidistant from the North and South
poles. It is the horizontal equivalent of the vertical combination of the
Prime Meridian and the International Date Line.
Excess Baggage – The amount of luggage by weight, volume or
number of pieces that exceeds the baggage allowance set by the
carrier.
Excess Baggage Charge – A fee collected for the carriage of
baggage over and above the baggage allowance.
Forum and Symposium – types of meetings although the symposium
is perhaps the more formal among the two. Both employ
discussions led by speakers and allow questions and comments
from the floor. There is usually a moderator to lead the process and
summarize the business at hand at the end of the meeting.
Free Sale – the agreed practice of allowing confirmation of a
specified number of reservations, within a specified period, without
referring to the principal of the confirmation.
Front Office – a place in the hotel where all the attractions takes
place.
Front of the House – areas of a hotel with which guests come into
direct contact.
Full House – when all saleable rooms of a establishment are
occupied.
Globe – sphere that features either the geophysical features of the
Earth’s land mass or the political boundaries of the different countries
of the world. It is only the true accurate map.
Ground Arrangements – a tour package classification that comprise
only transfers and sightseeing tours at destination.
Go-show – to show up at an airline counter with an open dated ticket,
for a chance of boarding.
Graphic – the company logo is the most obvious graphic element of
the web page, but it may also bore viewers. Do not abandon the
logo, but do not let it dominate the webpage design. Other design
elements, such as maps and travel pictures, are probably more
exciting for the visitors. Use pictures that involve and stimulate the
viewer.
G.I.T – acronym for Group Inclusive Tour that indicates there are
more than ten or fifteen travellers in a prepaid tour package of
specific components and value.
G.I.T Fare – airline fare only applicable to group Inclusive Tours. Also
known as “GV Fare”.
Group Rate – special discounted hotel room rate offered to a group.
Guaranteed Minimum – a number given by a client to a supplier that
indicates the number of persons to be served and paid for, even if
the actual number is below the number given.
Guaranteed Reservations – reservations secured by a guest’s
agreement to pay for the room whether it is used or not.
Guaranteed Tour – tour guaranteed to operate, unless cancelled
before an established cut-off date.
Guest Folio – record of guest’s account containing a running balance
of the financial obligations to the lodging establishment.
Guest – individual who has registered and will spend at least one
night in an accommodations establishment.
Guided Tour – sightseeing tour conducted by a tour guide
Gulf – large bodies of water that protrude into land.
Half-twin Rate – the per person rate of a twin or double room to be
occupied by two persons.
Headlines – in the webpage, headlines provide instant visual
structure. Text has to be short and visitor-oriented. Always address
the viewer as “you” and be casual but respectful.
High/Low Season – the time of the year et any given destination,
when traffic and rates are at the highest/lowest.
High/Low Season Rate – maximum or minimum room rate charged
when demand is heaviest/lightest.
Hits – visits by people interested in what the website advertises.
Unique and unusual come-on will definitely attract more visitors to a
website.
Hospitality Resources – supply component consisting of all the
cultural wealth of an area which makes possible the successful
hosting of tourists.
Hospitality Room – room used for entertaining, usually a parlor or a
function room.
Hotel – establishment that provides lodging, food and beverages and
any other type of service that cater to the needs of its guest.
Hotel Contract – agreement by which a hotel commits to a tour
operator to provide hotel services to a traveler, which is a client of a
travel agency handled by a tour operator.
Hotel Package – combination of board, lodging, transfers and use of
hotel facilities offered as a package by accommodations
establishment.
Inbound Tour Operator – travel entity that operates tour packages
within a country for residents of foreign countries.
Incentives – activity to encourage the participants to increase
production or solve problems within an organization.
Incentive Travel Rate – special room rate applied to a specific
incentive travel movement on specified dates.
Incidental Charges – charges for personal services rendered that are
not included in the arrangements made by the tour operator.
Inclusive Tour – a tour package classification consisting of
transportation to/from a destination, transfers, sightseeing tours,
accommodations and specified meal.
Inclusive Escorted Tour - a tour package classification consisting of
transportation to/from a destination, transfers, sightseeing tours,
accommodations and specified meals and the services of a tour escort.
Interactivity – refers to the interaction between the vendor and the
vendee in cyberspace. It makes the it easy for the visitors to get in
touch with the agency.
International Date Line – the last meridian where the plus 180 and the
minus 180 meet.
International Tourism – movement of tourists between and among
different countries.
Internet Service Provider – server of the Internet that delivers access to
the enchanted kingdom and the browser makes it come alive in the
computer screen.
Interpreter – person who translates orally for persons conversing in
different languages.
Intranets – provides the last frontier in the dissemination of the
corporate travel policies and procedures and the enforcement of
rules, and regulations and restrictions pertaining to travel.
Islands – bodies of land surrounded by water.
Isthmus – narrow strip of land and activities arranged in
chronological order.
Lakes – bodies of water surrounded by land.
Land Arrangements – tour package classification that comprises
transfers, sightseeing tours, and accommodations and specified
meals at a destination.
Late Arrival – reservation that is expected to arrive at a place of
lodging, with due notice, after 180hrs.
Late Check-out – departing guest who remains beyond the check-out
hours, normally 1200hrs.
Latitudes – imaginary horizontal line stretching from the Prime
Meridian-East up to the International Date Line
Layout – similar to format, it is more of a technical description for
distributing columns of text and the size of the pictures or visuals.
Lecture – may be a part of a program of another meeting or it may be
a session by it-self. Formal presentation by a single person, generally
on a single subject.
Legs – portion of a flight between any two consecutive scheduled
stops.
Links – tells viewers that a “wormhole” to another world exists right
there. There’s no telling which routes viewers will take, but the link
can nudge them in the right direction toward interactivity by
designing with the viewer in mind.
Load Factor – percentage ratio of a carrier’s capacity sold, to the
total capacity offered for sale.
Local Tour Operator – travel entity that operates sightseeing tour
packages within a given locality for both foreign and domestic
visitors.
Locator maps – maps with grids with horizontal numbered squares
on top and lettered vertical squares of small geographical areas
used to locate hotels, attractions and the like.
Longitudes – imaginary vertical lines stretching from the North Pole
to the South Pole.
Luggage – all articles, effects and personal property of a passenger
necessary for his comfort and convenience in connection with a trip.
Magnetic North – the direction all compasses point to.
Manager for Tours – person who supervises the operations of a tours
department for a travel agency.
Manager for Travel – person who supervises the operations of a
travel department for a travel agency.
Market – geographical area or socio-economic denomination whose
members have disposable time and money to travel outside their
place of residence for leisure and other purposes.
Meeting – defined as the coming together of a group of people with
similar interests to accomplish some predetermined goal purposes.
Minibus – medium-sized highway passenger vehicle that provides
transportation tours services for passengers travelling as a group or
on a tour package.
Mountains – elevated terrestrial masses that are peaked or serrated.
M.P.D – acronym for Multi Purpose Document, an airline document,
used to request specific services from a supplier, for the person
named in the document.
Nautical Charts – rectangular flat map that provide general
indications of the oceans depth in fathoms and the characteristics of
the sea bottom.
Navigational Tools – helps the visitors find where they want to go
within the site.
Night Club – place of entertainment open at night for eating and
drinking, usually with a floor show.
Net-Net – actual cost of a component, without commissions or mark-
up, and inclusive of taxes and service fees.
Niche Marketing – provides the unique opportunity to make a travel
management company’s travel expertise available to anybody in the
world who has access to an online computer.
Northern Hemisphere – all the area of the North equator are the
opposite of the southern half.
North Pole – top of the Earth; where the Arctic is.
No show – reservation that is neither cancelled or fulfiiled.
No Show Charge – fee collected by a supplier for a reservation that
is neither cancelled or fulfilled.
Non-sked – supplemental transportation service; short for “non-
scheduled”.
Non-stop Flight – flight between two points in which the aircraft does
not land in between.
Occupancy – percentage of rooms sold to the total available rooms
offered for sale.
Oceans – large bodies of water.
Off-line – cities or countries not on the route of a carrier.
Off-load – to remove a passenger or freight already boarded for
whatever reason.
One-on-One Email – simple, effective, and cheap way to send a
message to an individual client.
On-line – cities or countries through which a carrier operates.
One-way Fare – fare from one point to another with no provision for
the return trip.
Open Ticket – airline ticket which does not specify when a service is
to be performed, which makes the customer responsible for securing
reservation at a lower date.
Open-dated Ticket – air ticket with no reservation on flight or date
Optional Tour – tour that is not part of the basic package.
Outside Connections – links with other companies and organizations
for cross-selling.
Overbooking – practice of committing more rooms or seats than are
available.
Over-ride Commission – commission given in addition to regular or
standard commission.
Over-stay – to remain beyond the expiration of reserved stay.
Package Rate – the per person, twin share rate of a tour package.
Panel – meeting where a panel of experts with diverse views on the
same subject present ideas in turn, under the direction of a moderator.
Peak season – period of greatest arrival/departure of tourist.
Pamphlet – a one/two fold printed marketing tool with pictures,
graphics, illustrations and text describing products and services of a
travel agency or tour operator.
Paper Stock – quality conveys the desired image however a more
important considerations is the weight.
Passenger Coupon – portion of a passenger’s air ticket that
constitutes the passenger’s written evidence of the contract of
carriage.
Passport – official government document for international travel that
certifies the identity and the citizenship of the bearer; it is issued by a
national government to their citizens as a proof of citizenship which
permits them to leave their country
Payment Advice – a slip of paper detailing the breakdown of the
amount to be paid by the client to the travel agent.
Peninsula – large projections of land into the water.
Personal Selling – oral presentation in a conversation with one or
more prospective purchasers for the purpose of making sale.
Plateau – elevated terrestrial masses that is flat.
Plus-Plus – term used to indicate that taxes and gratuities must be
added to the stated rate.
Physical Maps – rectangular flat map that features the natural
geophysical features of the Earth’s landmass.
Pilgrim – a person who travels primarily for religious purposes.
Point-to-Point Fare – basic fare from one city to another covering
only the cost of the ticket.
Political Maps – rectangular flat map that features the political
boundaries of different countries.
Port of Call – stopover of a cruise trip where shore excursions are
offered.
Porterage – per baggage fee paid for handling services at airport,
piers, and sometimes hotels.
Pre/Post Tour – range of sightseeing tours and tour packages offered
before and after a convention.
Press Conference – special kind of meeting where the media invited
to a gathering to be given information on some new event.
Prime Meridian – first meridian or the first longitude; also referred to
as the “Greenwich Meridian Time”.
Privacy and Security – unless the company publishes its privacy,
policy, visitors may be unwilling even to consider leaving their names
and addresses in your registry book.
Prorate – to divide the cost of a travel component or service by the
number of passengers availing of such service.
Published Rate – rate with built-in commission distributed by
suppliers.
Purchase Order – document issued by non-IATA travel agencies
requesting an IATA-accredited travel agency to issue air tickets.
Quad – room occupied by four individuals.
Rack Rate – published rate of a hotel not discounted in any way with
built-in commission.
Run-of-the-House Rate – average between the maximum and the
minimum room rate available committed by a hotel to the tour
operators.
Reconfirmation – statement of intent to use a reservation.
Refund – repayment to the client of all, or a portion of a fare for
unused carriage or service.
Registration Card – form completed by the guest upon check-in at an
accommodations establishment.
Regular Tour Package – tour put together according to the demands
of the market to a popular tourist attraction.
Re-routing – change of passenger’s route, fare, fare, class or service,
schedule or validity from that originally provided.
Reservation – advanced request for available space at some time in
future.
Resort – place of lodging endowed with special characteristics.
Retreat – period of withdrawal for prayer, meditation or study of
instruction under a director.
Revalidation – authorized alteration and stamping of an air ticket by an
airline.
Room service – food and beverage service provided in the privacy of
the guest’s room.
Rooming List – list that provides the names of the persons in a group
along with other information.
Round Trip Fare – fare from an origin point to another and back to the
origin point by the same route.
Round Trip Package – tour package consisting of travel form one point
to another and returning via another route as the outbound trip.
Sales Promotions – short term incentives to encourage the sale of a
product or service.
Scale – comparative measurement on the map.
Seas – second largest to oceans.
Segment – portion of a flight between any two consecutive scheduled
stops.
Seminar – coming together of a group of people with similar interests
for the purpose of giving information.
Series Rate – special group rate applied to a number of groups from
the same tour operator with identical itineraries arriving at regular
intervals
Service Charge – administrative fee, either fixed or percentile, added
to a person’s account to cover tips.
Service fee – fee paid to a travel agent for services where the agents
receives no commission.
Shore excursion – day tour offered to passengers of a cruise ship.
Signposts – directions to the website. Located in the virtual community
site of cyberspace.
Simple Design – place the company’s name, address, telephone, and
fax numbers.
Single Room – room occupied by one person regardless of the number
of beds.
Single Room Rate – full price of a room for one person regardless of
the size and number of bed.
Single Room Supplement – surcharge for single room accommodations
in a tour package.
Skeletal Itinerary – vague, rough schedule of travel activities.
Southern Hemisphere – all area of the South of the Equator.
South Pole – bottom of the Earth; where the Antarctic is.
Special Interest Tour – tour package designed for clients with a
common interest on specific subjects
Stopover – deliberate break in a journey, allowed by the carrier at
any point of origin and the destination.
Strait – water passages between bodies of land.
Suite – one or more bedroom with lounge or parlour.
Supplier – provider of tourism services
Surcharge – additional charge that a client must pay for voluntary
selection of better services than those offered in tour packages.
Tariff – supplier’s published list of rates, fares and services.
Technical Itinerary – schedule of travel activities detailing times,
flights, travel times and the like
Text – concise writing copy for the web differs from other writing
because of the web’s unique technology that is brief.
Through Flight – flight between two points where a passenger may
embark or disembark.
Ticket – contract of carriage
Time zone – areas between two longitudes.
Tour – arranger trip from a point of origin to one or more places and
back.
Tour Base Fare – reduced fare available on specified dates and
between specific points to passengers who purchase a tour package
from a tour operator.
Tour Escort – individual who accompanies a group of travellers from
the origin point to the destination and back.
Tour Group – at least 10-15 people travelling together on the same
itinerary organized by tour operator.
Tour Guide – individual who accompanies the tourist both foreign or
domestic for a fee, commission on local excursion to provide pertinent
commentaries.
Tour Operator – travel entity or company that operates assembled
tour packages
Tour organizer – individual who organizes tour packages for the
members of the organization.
Tour retailer – travel agent appointed by a travel wholesaler to sell
tour packages.
Tour package – tour that includes two or more travel components to
one or more destination involving overnight stays.
Tour Shells – printed sheet containing artwork, graphics or illustration but no text
or copy.
Tour wholesaler – company which promotes and sells to retail travel agents regular
tour packages
Tourism Industry – A composite of entities, both in the public and private sectors,
engaged in the planning, development, marketing, sales, operations and
evaluation of destinations, products and services that cater to the needs of the
travelers.
Tourism Product -The composite of tangible and intangible elements centered on
specific attractions and activities at a specific destination. To the tourist, the
product is perceived or experienced.
Tourist Infrastructure- A supply component comprising underground
and surface developmental construction, such as sewage, power,
water supply and communication facilities.
Tourist- A traveler whose visit to a destination or attraction lasts for
more than twenty-four hours and requires lodging facilities.
Tourist Activity - An element in a tour package that determines the
choice of the traveler to experience the tour package.
Tourist Attraction - An element in the tourism product which
determines the choice of a tourist to prefer one destination rather
than another.
Tourist Bus- A large highway passenger vehicle that provides transportation
and sightseeing tours services for passengers travelling as a group or on a
tour package. Also termed “motor coach”.
Tourist Car- A small highway passenger vehicle that provides transportation
and sightseeing tour services for an individual passenger or a couple.
Tourist Destination- A geographical area or site with facilities that is visited
by tourist because of its attractions and /or activities.
Tourist Facilities- Tourism plants and equipment available at a destination,
such as accommodations establishments, recreational and transportation
facilities.
Trade shows and Events - Refers to participation in industry fairs and
events where opportunities to display the products both to the tourism
industry and the general market.
Transfer Service - Activities involved in picking up the guests from the
gateway or arrival point, and delivering them to the place of lodging and
vice-versa.
Transportation - A service by which persons and goods are moved from one
place to another.
Travel Agency- A commercial establishment where a prospective traveler
can secure information, expert advice and make arrangements to travel by
air, sea or land to any part of the world.
Travel Agent- A person who facilitates arrangements for travel, such as documentation,
passage, accommodations, tours and activities.
Travel Agent Commission - An amount of money which is rebated by suppliers for
services rendered.
Travel Portals - Consumer-oriented free travel information disseminators, and when
interactive, act as booking and payment platforms for some travel-related products and
services.
Travel Representatives - A person employed by, or affiliated with, a licensed travel
agency, who solicits business from travelers for a fee or commission.
Triple Reduction - A per-person discount, based on the half-twin rate of a tour package,
granted to each of the three persons occupying a triple room.
Triple Room - A room that can accommodate three adult persons, regardless of its
configuration (i.e. twin room plus extra bed, double room plus extra bed.)
Tropical Zones - The areas between the Tropic of Cancer and the Equator
in the north and between the Equator and the Tropic of Capricorn in the
South. Here the wind normally blows from east to west, and it is called the
Trade Winds.
Tropic of Cancer - An imaginary line 23 degrees north of the Equator that
encircles the earth.
Tropic of Capricorn - An imaginary line 23 degrees south of the Equator that
encircles the earth.
Twin Room - A room for two persons, in two separate beds.
Twin Room Rate - The full price of a room for two persons, each occupying
one bed.
Upgrade - To provide a product or service of higher value than what was paid
for.
Unaccompanied Baggage - A passenger’s luggage sent as freight on a
separate craft.
V.F.R. - An acronym for Visit Friends and Relatives, a classification of travelers.
Validation - The imprint on a document or ticket with a special stamp that
makes it legal.
Visa - A permit issued by a government permitting nationals of another country
to visit.
Visuals - Graphics and pictures in the marketing tool. These may be black-and-
white or four-coloured pictures generated from transparencies, or the artists’
renditions of images.
Vital Links- Links to pages that shows “What’s New”, “Where We Are” and “Who
Are We” must appear in the home page, preferably in the navigational top bar.
Volcano- Elevated terrestrial masses that spew lava and other material when
active.
Voucher - A written communication between one set of accounts and another.
Wait-list - A supplier’s list of customers who seek space on a date that is sold out.
Wake-up Call - A request to wake up a guest at a specific time.
Walk-in - A client who comes to a supplier without prior reservations or
arrangements.
Web Page Titles - Each page must have a little. Although these do not necessarily
appear on the viewer’s screen, they are of utmost importance, as they are most
likely to be noticed by the Web crawlers and spiders that feed the search engines.
Web Portals - Starting points of companies desiring to do business in the Internet.
These starting points are sites design to hold the visitor’s interest beyond simple
research and for this reason they create personalized services, such as email,
personalized news, and access to chat rooms.
Workshop - A brief, intensive educational program for relatively small group of
people in a given field that emphasizes participation in problem solving efforts.
World Wide Web - One aspect of the Internet. However, because of its capabilities it
is the Internet’s major component. Once on line with a modern browser, anybody
can cruise the Web that appears on the screen, complete with graphics, text,
interactivity, audio and video.