s ustaining our campus community : designing circulation services for today s users jennifer...
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SUSTAINING OUR CAMPUS COMMUNITY: DESIGNING CIRCULATION SERVICES FOR TODAY’S USERSJennifer Nutefall
Danny Smith
OUTLINE
Creation of the Collections and Resource Sharing Department
A new vision for circulation services Statistical trends New initiatives The learning curve
LIBRARY REORGANIZATION
University realignment in 2009-2010 How is a 21st century library organized to
meet the needs of its community? Outline of library realignment process New structure in place by September 2010
Steven SowellDepartment Head
Collections & Resource Sharing Department
Vacant - Librarian
Andrea WirthGeosciences/
Environmental SciencesLibrarian
Jane NicholsSocial Sciences/
HumanitiesLibrarian
Laurel KristickCollection
Assessment/ScienceLibrarian
VacantElectronic Resources Acquisitions ManagerProfessional Faculty
Kerri Goergon-DollInterlibrary Loan
Professional Faculty
Danny SmithCirc/Coll Maintenance
Professional Faculty
Susan DoolittleLibrary Technician II
VacantLibrary Technician
III
Loretta McCaffery
Library Technician II
Marisa ReasonsLibrary Technician
III
Ian Scofield Library Technician
III
Susan BacinaLibrary Technician II
Lisa GreenfieldLibrary Technician II
Valerie Sterling *50% ILL & 50%
Coll MaintenanceLibrary Technician I
Terri AllenLibrary Technician I
Deborah CarrollLibrary Technician II
Kathy VarbelLibrary Technician II
Jessee LawheadLibrary Technician
III
Patrick LaytonLibrary Technician I
Jim RankinLibrary Technician I
Katie WarrenerLibrary Technician I
Bryan FeyerhermLibrary Technician II
Rima Reves*50% ILL & 50%
CircLibrary Technician II
Diane KelleyLibrary Technician II
Susan Sukontarak
Library Technician I
Claire SemadeniLibrary Technician I
Cindy Skinner Library Technician
III
Kim Holling (24/5)
Library Technician II
Kelly Holcomb (24/5)
Library Technician II
VISION FOR CIRCULATION
Traditional model focuses on control and limited access
New model focuses on unmediated access and self service
First step: self checkout machines
RECONFIGURING CIRCULATION
University of Arizona circulation desk
Corvallis Safeway self checkout
STATISTICAL TRENDS @ OSU
A FEW NEW INITIATIVES
ILS Updates- including overhaul of loan rules You did what with reserves? Pagers Freeing materials
(CUSTOMER) SERVICE ORGANIZATION
“Today’s public has high expectations for customer service, whether it is shopping, visiting a ball park or going to the library. And they have unforgiveable and long memories. To continue to keep their expectations inflated and not burst, we have to realize that every interaction every time is an opportunity to be on brand or not. It requires diligence, commitment and awareness.”
-Alison Circle, Columbus Metropolitan Libraries
A (model of) Service
SELF-SERVICE HOLDS
CAMPUS-WIDE MOBILE SERVICES
THE LEARNING CURVE
Challenges Solutions Growth
