s5- e commerce it operations

8
E-Commerce: IT Operations OSM Club IIM Kashipur

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Post on 17-Dec-2014

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By Sajal Luthra PGP 2013-15

TRANSCRIPT

Page 1: S5- E commerce IT operations

E-Commerce: IT Operations

OSM ClubIIM Kashipur

Page 2: S5- E commerce IT operations

Infrastructure

• Domain• Application Servers• Web Servers• Database Servers• Development & Support Team• Various third party tie-ups

Page 3: S5- E commerce IT operations

Information flowbetween

IT firm and the Client

Page 4: S5- E commerce IT operations

Product Info

Price Info

Inventory Info

Images

Client IT Firm

Promotions

Page 5: S5- E commerce IT operations

IT Firm ClientCart Info

Page 6: S5- E commerce IT operations

Fulfillment

IT Firm Fulfillment3rd Party/Division

ClientTra

nsac

tion D

etail

s

Order Details

Received/Shipped Notification

Received/Shipped Confirmation

ShippedOOS – Out of StockReturned

Page 7: S5- E commerce IT operations

Other Information Transfer

• IT Firm - Client– User Details– Store Details

• Third Parties – IT Firm & Client– Payment Gateways (CyberSource, PayPal)– Address Verification (QAS)– Images (eDigital)– Web Analytics (Omniture)– Website Performance Service (SiteConfidence)– Mails (Responsys)

Page 8: S5- E commerce IT operations

THANK YOU