s5- e commerce it operations
DESCRIPTION
By Sajal Luthra PGP 2013-15TRANSCRIPT
E-Commerce: IT Operations
OSM ClubIIM Kashipur
Infrastructure
• Domain• Application Servers• Web Servers• Database Servers• Development & Support Team• Various third party tie-ups
Information flowbetween
IT firm and the Client
Product Info
Price Info
Inventory Info
Images
Client IT Firm
Promotions
IT Firm ClientCart Info
Fulfillment
IT Firm Fulfillment3rd Party/Division
ClientTra
nsac
tion D
etail
s
Order Details
Received/Shipped Notification
Received/Shipped Confirmation
ShippedOOS – Out of StockReturned
Other Information Transfer
• IT Firm - Client– User Details– Store Details
• Third Parties – IT Firm & Client– Payment Gateways (CyberSource, PayPal)– Address Verification (QAS)– Images (eDigital)– Web Analytics (Omniture)– Website Performance Service (SiteConfidence)– Mails (Responsys)
THANK YOU