sability employee scheduling in the cloud

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©2012 Sability, Inc. All rights reserved. Employee Scheduling in the Cloud Rob Leonard Chief Operating Officer, Sability Scott Brown President, Sability

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Cloud computing is #1 on Gartner’s top ten technologies for 2012. How much do you know about this disruptive technology? We’ll take a look at cloud computing in the context of Human Capital Management, and especially as it pertains to Workforce Management and Scheduling, where the cloud computing case is particularly compelling. We’ll define the aspects of cloud computing that are pertinent to you. Next, we’ll look at decision criteria. Is your organization a fit for cloud based WFM? After that comes implementation.We’ll cover the characteristics of these projects, and let you know what to watch out for. Lastly, what should you expect in terms of ongoing benefits? You can watch a full video presentation here: http://ity.vc/webi220

TRANSCRIPT

Employee Scheduling in the Cloud

Rob LeonardChief Operating Officer, Sability

Scott BrownPresident, Sability

What We Will Cover

> Introductions> What is the Cloud?> Are you right for the cloud?> How do you implement in the cloud?> What are the long term benefits?

©2009 Sability, Inc. All rights reserved.

The Cloud Vision

POSSystem

WFMSystem

HRSystem

CRMSystem

©2009 Sability, Inc. All rights reserved.

The Cloud Vision

POSSystem

WFMSystem

HRSystem

CRMSystem

©2009 Sability, Inc. All rights reserved.

The Cloud Reality

WFMSystem

POSSystem

©2009 Sability, Inc. All rights reserved.

Software as a Service(SaaS)

> Business model for software in the Cloud> Hosted and/or Managed by software

vendor> Typically one Code base> Shared Architecture> Pricing – Per Employee Per Month (PEPM)> Web Browser Access> Defined Points for System Integration

©2009 Sability, Inc. All rights reserved.

SaaS SolutionsPro’s & Con’s

> Minimal Infrastructure> No IT resources required> No upgrade costs> Vendor hosting expertise> Scalability> No large Cap-Ex> Lower implementation costs> Speed to innovation> Simple fee model> Security> Accessibility> Incentive for customer

service> Green – Lower Energy

Consumptions

> Limited data access> No customizations> No control of upgrade timing> Immature products> Products moved to the cloud

©2009 Sability, Inc. All rights reserved.

Benefits of SaaS WFM & Scheduling

> Consolidate Data> Processing Power> Mobile Infrastructure

– Built in– Secure

> Web 2.0 Usability (newer apps)– Ease of Use– User Adoption

> Adaptation to changes– Business Rules– Compliance– Legal– Union

©2009 Sability, Inc. All rights reserved.

SaaS Scheduling: A Day in the Life

> Scenario– Employees need to access schedules from

outside of work• When do I come in? • What am I assigned to do?• Report unplanned absence

– Supervisor notification of employee not reporting

– Push out request to fill a shift– Shift filled by employees with little effort

©2009 Sability, Inc. All rights reserved.

SaaS Scheduling – Am I ready?

> Do we need a new system?– Current System Issues– Missing Functionality

• Is our Company Ready?• Will our Company support a SaaS model?

©2009 Sability, Inc. All rights reserved.

SaaS Scheduling: Y/N

Yes No

©2009 Sability, Inc. All rights reserved.

Pick a Vendor - Do your Homework

> SaaS is not a slam-dunk> SaaS adopters advised extra attention be paid to these key

areas:– Evaluate vendor roadmap and enhancement history

• Did the vendor meet targets in the past?• Are planned enhancements pertinent to your requirements?• What have the vendors customers experienced when upgraded?

– Assess vendor management teams• Does the management team have a successful track record?

– Request detailed documentation around security• SAS 70 Type II or ISO 27001

– Evaluate integration capabilities closely• Capabilities need to be designed into the API• Represents a large part of implementation effort

©2009 Sability, Inc. All rights reserved.

SaaS Uptime

> Know the 9’s> Get the vendor’s definition

– Uptime vs. Application Availability

> Interfaced vs. Integrated Solutions– Ask about “module” outages– Are there instances of data

interface downtime?

> Understand disaster recovery plans and redundancy

Uptime % Downtime per week

95% 8.4 hours

97% 5.04 hours

98% 3.36 hours

99% 1.68 hours

99.90% 10.1 minutes

99.99% 1.01 minutes

©2009 Sability, Inc. All rights reserved.

How long will this take?

> Short Answer – It Depends> SaaS Implementations typically are much

shorter then Hosted Implementations> Timelines tend to be more predictable

then traditional implementations

©2009 Sability, Inc. All rights reserved.

Configuring

> I configure the system WHERE???

Production Test system

©2009 Sability, Inc. All rights reserved.

Should I consider SaaS WFM and Scheduling?

> Yes, absolutely!– Know what you are getting into– Evaluate vendors on proper criteria– Compare TCO between SaaS and License

solutions

©2009 Sability, Inc. All rights reserved.

Thank you

[email protected] x2090

[email protected] x2095

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