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Sabre Post Booking Automation Tools

Sabre Travel Network webinarOctober 9, 2012

Sabre® Automated QC & TicketingSabre® Automated Task Library

Automated QC and TicketingAmy Andrews, Product Marketing Manager

Stan Maslankowski, Product Manager, Automated QC & Ticketing

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Automation and Efficiency

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Provide indispensible global solutions to internal and external customers

by automating costly manual operational processes and increasing

productivity and efficiency in travel-related businesses.

• Automated QC and Ticketing - Locally

installed configurable solution

• Automated Task Library - Hosted

solution for complex and business

process automation (4Q12)

Controlling Costs with Extreme Efficiency

Automated QC and Ticketing:Product Summary

An off-the-shelf, robotic application

for quality control and

ticketing fulfillment

for both online and offline bookings

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Automated QC and Ticketing: Value Proposition

• Reduces costly agent errors by automating manual post-booking work

• Increases agent productivity and improves customer service

• Touch less ticketing improvements of 75%-90%

• Automated QC &Ticketing operates 24x7x365

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Automated QC and Ticketing:Features

• Highly configurable, over 100 QC

options

• Configured by either PCC or

Customer number

• Unused e-Ticket database

• Checks for mandatory and

exception PNR remarks

• Airfare comparison (high & low

fare)

• Private airline contract validation

• Performance logs

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Automated QC and Ticketing Market Availability and Pricing

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Market

• USA, Canada, Latin America (including Mexico, Caribbean and Brazil), Italy, U.K. and Ireland, the Nordics, Greece, Germany, Poland, Middle Eastern countries and Israel

Languages

• English, French, Spanish, Portuguese, Italian, German

Pricing

• Implementation fee $5,000

• Annual license renewal fee $1,000

Automated QC and Ticketing Roadmap 2013

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Market Expansion

• France, EmQuest, Ukraine, Russia, and Japan

Enhancements

• Fulfillment of EMD

• DK Wildcard

• Fulfill French Rail Ticketing via Sabre Web Services

• Regional enhancements from North America, Latin America, Europe, Middle East, and Africa (EMEA)

• Consolidator enhancements which includes validation for commission caps, form of payment allowed, and tour codes

Overview of Automated QC and Ticketing

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Automated Task LibraryTim Laycock, Product Manager, Automated Task Library

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Automated Task Library

• State of the art process automation solution

• Competitive in the marketplace

• Library of useful, cost-savings operational tasks

• Reliable, hosted solution

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Automated Task LibraryValue Proposition

•Speed to market

Complex rules without major development

•Reduce payouts & ADMS

Compelling cost savings

•Lower costs by leveraging Sabre network

Scalable hosted solution

•Sabre‟s Teradata Warehouse, Oracle, SQL Stored Procedures, Queues

Utilizes any data source or database

• 24x7 end-user insight

Web-based reporting

• 24x7 control (planned 1H13)

Agency manages rules via web GUI

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Automated Task Library Components

Toolkit

• Rapid Development toolkit managed & hosted by Sabre

Client GUI(planned 1H13)

• Customer manages rules configuration via the Web

Web-based Reporting

• Cognos reporting summarizes and details process activities

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Automated Task LibraryCurrent Offering

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Available Tasks:

• Robotic review and acceptance

Automated Schedule Change

• Ensures every segment has been ticketed

Unticketed PNR Search

• Intelligent rules-based queue distribution

Automated Queue Manager

Automated Task LibraryAutomated Schedule Changes Overview

• Automated Schedule Change Process Goal: To automate PNR schedule change evaluation, acceptance and notification

• Automated Schedule Change Process: Robotically evaluates and accepts schedule change PNRs or alternatively sends to reject/action queue

• AutoReads designated schedule change PNR queues

• Applies customer parameters to schedule change PNRs

• Robotically accepts schedule change, sends customer email notification or places PNR on reject or „need action‟ queue

• Can reject PNRs containing other defined status code segments, e.g. HX, UC, NO, HL etc.

• Documents PNR with historical remarks and defined email text remarks

• Logs process results in detail to database

Automated Task Library

Automated Task LibraryUn-ticketed PNR Search Overview

• Missed Ticketing Goal: No traveler arrives at the airport without a ticket

• Missed Ticketing Post-Booking Automation Process: Ensures all air segments and passengers in a PNR have been ticketed

• Missed Ticketing Workflow Components:

• Filtered PNR feed received from Sabre Teradata Warehouse

• Un-Ticketed PNR validation

• Un-Ticketed Segment or Passenger validation

• AAIRPASS PNRs

• Queue placement checks

• E-ticket record validation

• Continual progress logging in database

Automated Task Library

Automated Task LibraryAutomated Queue Manager Overview

• Automated Queue Manager Process Goal: To automate initial evaluation and re-distribution of PNR notification queues

• Automated Queue Manager Process: Robotically evaluates SSR/OSI messages and segment status codes in PNRs found on airline notification queues, according to configurable business rules and re-distributes or removes from queue, as required

• Automated Queue Manager Workflow Components:

• Reads designated notification PNR system queues

• Applies customer business rules parameters to PNRs found on queue

• Robotically re-distributes PNRs, according to defined business rules, to alternative queues (e.g. agents‟ personal queues) or removes from queue, as required

• Documents PNR with historical remarks and logs results to database

Automated Task Library

Reduced Payouts

Agency reported 88% decrease (MT)

Cost Savings

Over $1Million savings (MT)

2 Full-time agents re-deployed (SC)

70+%Schedule Changes are automated

Customer Service

95% improvement (MT)

Missed Ticketing (MT)Schedule Change

(SC)

Automated Task LibraryProven Results

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Automated Task Library Example Schedule Change ROI Calculator

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…Proven Results

Number of Booked PNRs (1 year) 350,000

Percent of PNRs with Schedule Changes 30%

Estimated Manual Time (mins) to Process Schedule Changes

367,500

Productivity

Savings$171,500

Automated Task LibraryMarkets, Release Date, and Pricing

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Markets

• Globally (initially in English speaking countries)

Targeted Customers

• Online, Suppliers, and Premier Agencies

Release Date

• December, 2012

Pricing

• TBD - It will be transaction based pricing with a monthly minimum and implementation fee

Automated Task LibraryRoadmap 2013

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Market Expansion

• NAM and LAD

Build a graphical user interface to be accessible through an agency portal like eServices, to enable ATL customers to manage and maintain their own configuration settings for the various ATL processes

New Processes

• Involuntary Exchanges / Re-issues

• Lower Fare Search

• Automate booking/re-booking pre-reserved seats prior to departure

Enhancements

• Enhance missed ticket process to alert imminent expiry of “last date to purchase” restricted fare types stored in the PQ record

Overview of Schedule Changes in Automated Task Library

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Richard Caulder

Global Online Segment Manager

Sabre Travel Network

682.605.1489 (office)

richard.caulder@sabre.com

Thank you for attending!

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