sacramento regional fire/ems communications …...2018/10/18 · sacramento regional fire/ems...

* INDICATES NO ATTACHMENT

Sacramento Regional Fire/EMS Communications Center 10230 Systems Parkway, Sacramento, CA 95827-3007

(916) 228-3070 – Fax (916) 228-3079

AGENDA 9:00 a.m.

Tuesday, October 23, 2018 REGULAR MEETING OF THE GOVERNING BOARD OF SRPSCC

10545 Armstrong Ave – Rooms #384-385 Mather, CA 95655-4102

Estimated maximum meeting time: 3 hours

Call to Order Chairperson

Roll Call Member Agencies Secretary

Primary Board Members Maurice Johnson, Chairperson Assistant Chief, Sacramento Metropolitan Fire District Chris Costamagna, Vice Chairperson Deputy Chief, Sacramento Fire Department Chad Wilson, Board Member Division Chief, Folsom Fire Department

Mike McLaughlin, Board Member Fire Chief, Cosumnes Fire Department

Pledge of Allegiance

AGENDA UPDATE: An opportunity for Board members to (1) reorder the agenda; and (2) remove agenda items that arenot ready for presentation and/or action at the present Board meeting.

PUBLIC COMMENT: An opportunity for members of the public to address the Governing Board on items listed on theAgenda. Duration of comment is limited to three minutes.

CONSENT AGENDA: Matters of routine approval including, but not limited to, Board meeting synopsis, payroll reports,referral of issues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action.

1. Board Meeting Synopsis (August 28, 2018; Special Board Meeting –August 27, 2018; Special Board Workshop – September 11, 2018) Page

2. Budget to Actual (August) – link to budget to actual, revenues & overtime reports Page 3. Revenues (August) Page 4. Overtime Report (August) Page 5. Budget to Actual (September) – link to budget to actual, revenues & overtime reports Page 6. Revenues (September) Page 7. Overtime Report (September) Page

PROPOSED ACTION: Motion to Approve Consent Agenda

PRESENTATION:

COMMITTEE REPORTS:

1. Finance Committee* (Special Board Workshop – September 11, 2018)

2. Personnel Committee* (Special Board Workshop – September 11, 2018)

ACTION ITEMS:

4-14 15 16 17 18 19 20

1

*INDICATES NO ATTACHMENT

a. Old Business: Items from previous Board Meeting(s) that have not been resolved and require attention.

b. New Business:

1. Resolution #5-18, Fixing Employers Contribution Under EmployeesMedical and Hospital Care Act for Calendar Year 2019 Page

PRESENTATION/DISCUSSION/POSSIBLE ACTION:

INFORMATION:

1. Communications Center Statistics (August and September) . Help Desk Statistics (August and September) Page

CENTER REPORTS:

1. Chief Executive Director*2. Communications Manager*3. Medical Director*

CORRESPONDENCE:

1. Letter From Mitch Cochran, Excellence in Information TechnologyPractices Program Chair, MISAC, announcing the award for ‘Achievement in Information Technology Practices for 2018’, to SRFECC. Page

COUNSEL’S REPORT:

BOARD MEMBER COMMENTS:

ITEMS FOR DISCUSSION AND POTENTIAL PLACEMENT ON FUTURE AGENDA:

CLOSED SESSION: Included on agenda as needed. CLOSED SESSION will be convened in Conference Room #201.

1. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section 54957.6

District Negotiator(s)

Employee Organization(s)

Counsel, Robert Kingsley Joe Thuesen, Executive Director Teamsters Local 856 Teamsters Local 150

2. PERSONNEL ISSUES*Pursuant to California Government Code Section 54957The Board will meet in closed session:

a. Discussion Regarding Staffing

3. PERSONNEL ISSUES*Pursuant to California Governing Code Section 54957The Board will meet in closed session:

a. Public Employment Title: Executive Director

b. Public Employment

21-22

23-36 37-38

39

2

*INDICATES NO ATTACHMENT

Title: Deputy Director (filled)

c. Public Employment Title: Deputy Director (vacant)

4. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation*

a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation.One (1) potential case

b. Pursuant to California Government Code Section 54956.9(a)The Board will meet in closed session to discuss one (1) case of pending litigation Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv-01792-KJM-KJN

RETURN TO OPEN SESSION:

PRESENTATION/DISCUSSION/POSSIBLE ACTION:

ADJOURNMENT:

The next scheduled Board Meeting is November 27, 2018.

Location: Sacramento Metropolitan Fire District, 10545 Armstrong Ave, Mather, CA 95655-4102 Time: 9:00 a.m. Distribution: Board Members, Alternates and Chiefs Posted at: Administration Office

DISABILITY INFORMATION: In compliance with the Americans with Disabilities Act, if you need special assistance to participate in this meeting, please contact the Chief Executive’s Office at (916) 228-3070. Notification at least 48 hours prior to the meeting will enable the Center to make reasonable arrangements to ensure accessibility to this meeting.

POSTING:

This is to certify that on October 19, 2018, I posted a copy of the agenda:

-at 10545 Armstrong Ave – Rooms #384-385 Mather, CA 95655-4102 -at 10230 Systems Parkway, Sacramento, CA 95827 -on the Center’s website which is: www.srfecc.ca.gov

Clerk of the Board

3

August 28, 2018 Minutes

GOVERNING BOARD MEETING August 28, 2018

GOVERNING BOARD MEMBERS Deputy Chief Chris Costamagna Sacramento Fire Department Assistant Chief Maurice Johnson Sacramento Metropolitan Fire District Chief Mike McLaughlin Cosumnes Community Services District Chief Felipe Rodriguez City of Folsom Fire Department

GOVERNING BOARD MEMBERS ABSENT

COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Interim Chief Executive Director Kylee Soares Interim Communications Manager

OTHERS IN ATTENDANCE Lindsay Moore Counsel, SRFECC Janice Parker Administrative Analyst, SRFECC Cindy Chao Financial Analyst, SRFECC Cierra Lewandowski Accounting Specialist, SRFECC Julee Todd Administrative Supervisor, SRFECC Casey Quintard Operations Supervisor, SRFECC Shane Steckelberg Systems Engineer, SRFECC Angela Thuesen Guest – Spouse ICED Thuesen Kelson Patterson Help Desk Technician, SRFECC Kevin Mackey Medical Director, SRFECC Steve Jordon Sacramento Metropolitan Fire District Theresa Miller Local 856 Representative Jill Short Local 856 Representative

1. The meeting was called to order and roll call taken at 9:03 a.m.

2. The Pledge of Allegiance was recited.

3. Chairperson Johnson requested Item #1, on page 3 of the agenda after Closed Session, listedunder PRESENTATION/DISCUSSION/POSSIBLE ACTION: “Update on Chief ExecutiveDirector Selection Process” move to page 2 – Open Session, as Item #5 listed under:PRESENTATION/DISCUSSION/POSSIBLE ACTION.

4. PUBLIC COMMENT

None

5. CONSENT AGENDA: Matters of routine approval including, but not limited to, Board meeting synopsis, payroll reports, referral ofissues to committee, other consent matters. Consent Agenda is acted upon as one unit unless a Board member requests separate discussion and/or action.

A motion was made by Chief McLaughlin and seconded by Division Chief Wilson to approvethe consent agenda and Board Meeting minutes, July 24, 2018.

AYES: Sacramento Fire Department, Sacramento Metro, Cosumnes Community Services District, Folsom

NOES: ABSENT: ABSTAIN:

4


Motion carried.

6. PRESENTATION: None 7. COMMITTEE REPORTS: A. Finance Committee The Finance Committee had not met. B. Personnel Committee

The Personnel Committee met on August 14, 2018, and the minutes were contained in the Board packet. In open session the Committee discussed policies and procedures; development of the strategic plan; and the Personnel Authorization Document, as well as modifications to current job descriptions and their titles.

8. ACTION ITEMS: a. Old Business: Items from previous Board Meeting(s) that have not been resolved and require attention. None

b. New Business:

None

9. PRESENTATION/DISCUSSION/POSSIBLE ACTION:

1. Strategic Planning Update a. Cost Analysis Draft

We received a draft cost analysis from NBS which will be discussed in more detail the strategic planning update is addressed during closed session.

2. Job Descriptions Revised copies of two job descriptions, Executive Director and Executive Assistant that

had been discussed in the Personnel Committee meeting were disseminated to the full Board for approval. These revised versions have also been reviewed by Counsel.

A motion was made by Chief McLaughlin and seconded by Division Chief Wilson to accept

both job descriptions as written.



Motion passed.

5


3. Revised PAD

IED Thuesen provide copies of both the previously approved Personnel Authorization Document (PAD) and the Revised Personnel Authorization Document for the Board to review and approve.

A motion was made by Chief McLaughlin and seconded by Division Chief Wilson to

accept the revised Personnel Authorization Document as written.



Motion passed.

4. Text-to-9-1-1 (Staff Report) IED Thuesen provided a staff report addressing the implementation of Text-to-9-1-1 at the

Comm Center. The State of California has requested that it be implemented by December 2018. The fiscal impact of implementation will be minimal to the Center with the exception of staff time for training – four (4) hour class for two (2) dispatchers.

Some of our public safety “neighbors” have asked how to address the announcement of

the availability of this tool to the public. Chief Costamagna sent an email asking what other PSAPs have agreed upon regarding

how to make the announcement, but it is the desire of IED to approach public notification from a regional perspective.

Assistant Chief Johnson suggested that we draft a letter from the Board to our law

enforcement partners requesting a regional approach once we have determined when we anticipate implementation. Once the Board has approved Text-to-9-1-1, actual implementation at the Center would take approximately 60-90 days.

Comtech is partnering with the State of California to provide the service. A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna to

move forward with Text-to-9-1-1 implementation at the Center.



Motion passed.

5. Update on Chief Executive Director Selection Process

A nationwide search had been conducted to select an Executive Director for the Comm Center. Interviews were conducted on August 27, 2018, and as a result the Board has selected Joseph Thuesen (formerly Interim Executive Director) for the permanent position. The Board said the decision was an easy decision for them to make.

6


Chief McLaughlin offered his congratulations to Executive Director Thuesen on his selection and said it was obvious that Center personnel was very supportive of him and his ability to lead.

Deputy Chief Costamagna, Division Chief Wilson, as well as Assistant Chief Johnson all echoed the same sentiment.

ED Thuesen thanked the Board for their confidence in selecting him and expressed his appreciation to his wife, Angela, and Interim Deputy Director Kylee Soares for their support during this process.

A motion was made by Chief McLaughlin and seconded by Deputy Chief Costamagna formally approving Joseph Thuesen as permanent Executive Director for SRFECC.



Motion passed.

10. INFORMATION

A. Communications Center Statistics

A copy of the statistics were included in the Board packet.

B. Help Desk Statistics

The statistics were contained in the Board packet.

11. CENTER REPORTS

A. Chief Executive Director Report (Thuesen)

1. Seven visitors from Placer County escorted by Chief Harms visited the Comm Centerto observe how we “do business” and continue to maintain our professionalism andoutstanding service for all of our constituents.

B. Communications Manager Report (Soares)

1. After five weeks of OES deployment, Comm van 5264 will be returning today. Overthat time we also deployed six employees of the Center.

A dispatcher was sent to OES headquarters to assist them with resource management.

2. A member of our peer support group was deployed by OES to the Carr fire.

3. We had approximately 30 recruits from Sacramento reserves visit the Center and dosit-alongs.

4. We are implementing some new training and processes so our team is prepared forupcoming enhancements to the system.

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5. Dispatcher Janet Tracy will be retiring and her last day will be August 30, 2018. Wewish her well in her retirement.

6. We processed 18,275 calls; an average of approximately 589 per day. For the monthof July our call volume was 40,000 calls – included in those calls were 13 “life saves”;two births; 16 structure fires, three went to 2nd alarm; 12 working fires;47 grass fires;Nine water rescues; seven hazmats and four MCI’s.

C. Medical Director (Mackey)

1. Dr. Mackey has been working on many projects since our last Board meeting. Hespent eight hours at the Folsom fire academy doing some retraining.

2. Dr. Mackey reviewed over 190 cardiac arrests and has prepared a report for the FireChiefs of the City and Cosumnes. He created a graph clearly indicating the increasedsurvival rate based on slowing compression rates. It is important to share the results ofthis chest compression study with the field.

Dr. Mackey stressed that we need to communicate the changes that will occur withdispatch on September 10th to help alleviate excessive phone calls to dispatch.

12. CORRESPONDENCE

None

13. COUNSEL REPORT

None

14. BOARD MEMBER COMMENTS

Chief McLaughlin told Dr. Mackey that he enjoys receiving tangible data.

He said many of us saw the article in the San Jose Mercury News about Verizon cuttingmedia access for Santa Clara County Fire Units. First Net has been adopted in Californiagiving fire (public safety) the right to pre-empt access over other users during emergencies.

The Ninth Circuit Court of appeals ruled on Americare vs Orange County Cities and the anti-trust. The Court affirmed the lower court decision which indicates the cities are allowed toprovide ambulance service which is good news for us.

Division Chief Wilson said he continues to be impressed and amazed by our Center. He saidseveral of the Executive Director candidates also expressed their positive impressions of ourCenter based on what they have heard out in the field.

Deputy Chief Costamagna echoed the positive comments by the other Board members. Hesaid he has recently seen involvement in career pipeline programs and peer support and it isgood to see the Comm Center involved.

Assistant Johnson said he was pleased with the Placer County visit and how impressed theywere with the Center and the professionalism of the staff.

The Board members would like to receive a copy of the cardiac suppression report from Dr.Mackey.

8


15. ITEMS FOR DISCUSSION AND POTENTIAL PLACEMENT ON FUTURE AGENDA: None 16. CLOSED SESSION

1. CONERENCE WITH LABOR NEGOTIATOR* Pursuant to Government Code Section 54957.6

District Negotiator(s) Counsel, Robert Kingsley Joe Thuesen, Chief Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local 150

2. PERSONNEL ISSUSES* Pursuant to California Government Code Section 54957 Employee Performance and Evaluation: Interim Chief Executive Director

3. PERSONNEL ISSUSES* Pursuant to California Government Code Section 54957 The Board will meet in Closed Session: a. Discussion Regarding Staffing Reorganization

4. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation. One (1) potential cases b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation

Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv- 01792-KJM-KJN

Closed Session was convened at 9:50 a.m.

Open session was reconvened at 10:50 a.m.

In Closed Session the Board the Board offered the Deputy Director position to Kylee Soares and she accepted the offer. The appointment will become effective immediately following the close of the Board meeting. The Board also received updates on personnel issues and anticipated litigation and pending litigation. No action was taken. Closed session remained in effect until 7:00 p.m. to allow for further discussion/negotiation regarding Tyler Technologies.

17. The meeting of the Governing Board was adjourned at 10:56 a.m. until the next Meeting of the

Governing Board scheduled for 9:00 a.m., August 28, 2018, at Metro Headquarters, 10545 Armstrong Ave – Rooms #320, Mather, CA 95655-4102.

9


Respectfully submitted,

Janice Parker Clerk of the Board _____________________________ ______________________________ Maurice Johnson, Chairperson Chris Costamagna, Vice Chairperson

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SPECIAL GOVERNING BOARD MEETING August 27, 2018

GOVERNING BOARD MEMBERS Deputy Chief Chris Costamagna Sacramento Fire Department Assistant Chief Maurice Johnson Sacramento Metropolitan Fire District Chief Mike McLaughlin Cosumnes Community Services District Division Chief Chad Wilson City of Folsom Fire Department GOVERNING BOARD MEMBERS ABSENT COMMUNICATIONS CENTER MANAGEMENT OTHERS IN ATTENDANCE Lindsey Moore Counsel, SRFECC Janice Parker Administrative Analyst, SRFECC Kelson Patterson Help Desk Technician, SRFECC


2. The Pledge of Allegiance was recited.

3. PUBLIC COMMENT Kelson Patterson, Help Desk Technician, addressed the Board and Counsel to declare his

support on behalf of the current Interim Executive Director. Mr. Patterson stated in his opinion, Joe Thuesen has been a loyal and dedicated employee to SRFECC beginning his career as a Call Taker, promoted to Dispatcher, Dispatch Supervisor, Communications Manager and as Interim Executive Director. IED Thuesen has willingly embraced the increased responsibility and worked to make positive contributions at each stage of his career. The staff trusts IED Thuesen to continue to lead them in a positive direction while accomplishing the goals set by the Board of Directors.

Mr. Patterson concluded by saying it is his hope that the Board will take Mr. Thuesen’s

contributions into consideration when deciding on a permanent replacement for the Executive Director.

4. CLOSED SESSION:

1. PERSONNEL ISSUSES* Pursuant to California Government Code Section 54957 the Board will meet in closed session regarding: Public Employment Title: Executive Director

Closed session was convened at 9:05 a.m.

5. OPEN SESSION

Open Session was reconvened at 3:26 p.m. The Board met in closed session and conducted interviews for the Executive Director position. Direction was given; no action was taken. Additional information will be brought before the full Board at the regular August 28, 2018 Board Meeting.

6. The meeting of the Governing Board was adjourned at 3:27 p.m. until the next Meeting of the

Governing Board scheduled for 9:00 a.m., August 28, 2018, at Metro Headquarters,

11


10545 Armstrong Ave – Rooms #320, Mather, CA 95655-4102.



12

September 11, 2018 Minutes

SPECIAL GOVERNING BOARD WORKSHOP September 11, 2018

GOVERNING BOARD MEMBERS Deputy Chief Chris Costamagna Sacramento Fire Department Assistant Chief Maurice Johnson Sacramento Metropolitan Fire District Chief Mike McLaughlin Cosumnes Community Services District Division Chief Chad Wilson City of Folsom Fire Department GOVERNING BOARD MEMBERS ABSENT COMMUNICATIONS CENTER MANAGEMENT Joe Thuesen Executive Director, SRFECC Kylee Soares Deputy Director, SRFECC OTHERS IN ATTENDANCE Robert Kingsley Counsel, SRFECC Lindsey Moore Counsel, SRFECC Deputy Chief Paul Zehnder Cosumnes Community Services District Janice Parker Administrative Analyst, SRFECC


2. The Pledge of Allegiance was recited. 3. CLOSED SESSION:

1. CONFERENCE WITH LABOR NEGOTIATOR* Pursuant to California Government Code Section 54957.6 District Negotiator(s) Counsel, Robert Kingsley Joseph Thuesen, Executive Director Employee Organization(s) Teamsters Local 856 Teamsters Local 150

2. CONFERENCE WITH LEGAL COUNSEL: Anticipated Litigation* a. Pursuant to California Government Code Section 54956.9(b) The Board will meet in closed session to discuss significant exposure to litigation One (1) potential case b. Pursuant to California Government Code Section 54956.9(a) The Board will meet in closed session to discuss one (1) case of pending litigation Sacramento Regional Public Safety Communications Center v. Tyler Technologies, Inc. Case No. 2:18-cv-01792-KJM-KJN Closed session was convened at 9:03 a.m.

4. OPEN SESSION

Open Session was reconvened at 1:04 p.m. The Board met in closed session and received an update regarding labor negotiations with Local(s) 150 and 856. Direction was given; no action was taken.

The Board also received an update regarding one case of potential litigation and one case of pending litigation. No action was taken.

5. The meeting of the Governing Board was adjourned at 1:04 p.m. until the next Meeting of the

Governing Board scheduled for 9:00 a.m., September 25, 2018, at Metro Headquarters, 10545 Armstrong Ave – Rooms #320, Mather, CA 95655-4102.

13

September 11, 2018 Minutes



14

Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Budget to Actual ReportAs of August 31, 2018

Expenses FY 18/19Budget

YTD Expenses 08/31/18

% of YTD Expenses

$ Under / (Over) Budget

% Under/(Over) Budget

Salaries and Benefits 7,434,398 1,662,219 57.21% 5,772,179 78%

Materials and Supplies 56,900 12,540 0.43% 44,360 78%Professional Services 283,570 195,468 6.73% 88,102 31%Communications Equipment and Services 889,150 906,124 31.19% (16,974) -2%Computer Services and Supplies 284,653 7,258 0.25% 277,395 97%Facilities and Maintenance 188,050 95,073 3.27% 92,977 49%Screening, Hiring, Training and Maintaining Staffing 114,250 23,440 0.81% 90,810 79%Other Expenses 16,100 3,414 0.12% 12,686 79%Capital Outlay 60,000 - 0.00% 60,000 100%

Total 9,327,071 2,905,536 100% 6,421,536

6/30/2016

8/31/2015

Budget to Actual - FY 18-19As of August 31, 2018

Other

Computer Services

and Equipmen

t 0.56%

Salaries and Benefits57.21%

Materials and Supplies

0.43%

Professional Services6.73%

Communications Equipment and Services31.39%

Computer Services and Supplies0.25%

Facilities and Maintenance 3.27%

Screening, Hiring,

Training and Maintaining

Staffing0.81%

Other Expenses0.12%

FY 18-19 ExpensesFor Month Ending August 31, 2018

15

Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Budget to Actual ReportAs of August 31, 2018

FY 18/19 Preliminary

Budget

Revenue Received as of

08/31/18

Budget RemainingMember Assessments 9,091,031 2,557,375 OES Deployment 100,000 - Reimbursement Revenue Backbone 69,890 - SETNA Training 3,000 - Communications Services

Other:Interest Income 8,000 - Board Ups 24,000 3,600 Credit Card Incentives 4,500 - Admin Fee- Backbone 450 - CTC Room Rental 11,500 4,605 CTC Catering 13,000 6,982 Misc Other Income 1,700 -

Total 9,327,071 2,572,562

Revenues - FY 18/19As of August 31, 2018

OES Deployment0.00%

Board Ups0.14%

CTC ConferenceRoom Rental

0.16%

CTC CommandCatering0.36%

FY 18-19 RevenuesFor Month Ending July 31, 2018

Member Assessments99.41%

Board Up0.14%

CTC Room Rental0.18%

CTC Catering0.27%

FY 18-19 RevenuesFor Month Ending August 31, 2018

16

Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Overtime ReportAs of August 31, 2018

Please note that the OT hours due to OES deployment are included in the Admin and Communication staff OT numbers

July August September October November December January February March April May JuneFY 15-16 62.25 287.25 406 348.5FY 16-17 329.25 1264.75 262.25 386.25 184FY 17-18 235.75 594.25 498 762.25 490.25 935.25 492FY 18-19 553

-100

100

300

500

700

900

1100

1300

FY 18-19 OT Hours resulting from OES DeploymentAs of August 31, 2018

July August September October November December January February March April May JuneFY 15-16 120.75 509.75 335.08 336.25 106 53.5 131.75 130.15 160.75 133 129 55.25FY 16-17 215.75 960.5 267.75 376.5 29 138.25 260.5 115 106 81 244.5 139FY 17-18 143.5 132.5 147.75 111.75 59.25 103.5 96.5 29 74.25 79.25 86 85.92FY 18-19 424 1100.5

0100200300400500600700800900

1000

FY 18-19 Comparative OT Report Admin Staff

As of August 31, 2018

July August September October November December January February March April May JuneFY 15-16 238.25 366.5 318.75 241.5 225.76 92.5 206.50 117 206.5 172.5 255 213.75FY 16-17 497.75 594.25 463.75 477 279 272.5 128.00 340.25 249.25 252.25 281 421.75FY 17-18 383 367.5 440 316.5 356.75 344.5 230 245.25 344.75 472 362 575.75FY 18-19 775.5 1904

0

100

200

300

400

500

600

FY 18-19 Comparative OT Report Communications StaffAs of August 31, 2018

17

Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Budget to Actual ReportAs of September 30, 2018

Expenses FY 18/19Budget

YTD Expenses 08/31/18

% of YTD Expenses

$ Under / (Over) Budget

% Under/(Over) Budget

Salaries and Benefits 7,434,398 1,984,302 63.45% 5,450,097 73%Materials and Supplies 56,900 23,966 0.77% 32,934 58%Professional Services 283,570 325,717 10.42% (42,147) -15%Communications Equipment and Services 889,150 648,162 20.73% 240,988 27%Computer Services and Supplies 284,653 8,066 0.26% 276,587 97%Facilities and Maintenance 188,050 81,877 2.62% 106,173 56%Screening, Hiring, Training and Maintaining Staffing 114,250 47,438 1.52% 66,812 58%Other Expenses 16,100 7,785 0.25% 8,315 52%Capital Outlay 60,000 - 0.00% 60,000 100%

Total 9,327,071 3,127,314 100% 6,199,758

6/30/2016

8/31/2015

Budget to Actual - FY 18-19As of September 30, 2018

Other

Computer Services

and Equipmen

t 0.56%

Salaries and Benefits63.45%

Materials and Supplies0.77%

Professional Services10.42%

Communications Equipment and Services20.73%

Computer Services and Supplies0.26%

Facilities and Maintenance

2.62%

Screening, Hiring, Training and Maintaining Staffing

1.52%

Other Expenses0.25%

FY 18-19 ExpensesFor Month Ending September 30, 2018

18

Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Budget to Actual ReportAs of September 30, 2018

FY 18/19 Preliminary

Budget

Revenue Received as of

09/30/18

Budget RemainingMember Assessments 9,091,031 2,557,375 OES Deployment 100,000 - Reimbursement Revenue Backbone 69,890 - SETNA Training 3,000 - Communications Services

Other:Interest Income 8,000 - Board Ups 24,000 3,600 Credit Card Incentives 4,500 - Admin Fee- Backbone 450 - CTC Room Rental 11,500 6,892 CTC Catering 13,000 8,428 Misc Other Income 1,700 -

Total 9,327,071 2,576,295

Revenues - FY 18/19As of September 30, 2018

OES Deployment0.00%

Board Ups0.14%

CTC ConferenceRoom Rental

0.16%

CTC CommandCatering0.36%

FY 18-19 RevenuesFor Month Ending July 31, 2018

Member Assessments99.27%

Board Up0.14%

CTC Room Rental0.27%

CTC Catering0.33%

FY 18-19 RevenuesFor Month Ending September 30, 2018

19

Sacramento Regional Fire/EMS Communications CenterFiscal Year 2018-2019Monthly Overtime ReportAs of September 30, 2018

Please note that the OT hours due to OES deployment are included in the Admin and Communication staff OT numbers

July August September October November December January February March April May JuneFY 15-16 62.25 287.25 406 348.5

FY 16-17 329.25 1264.75 262.25 386.25 184

FY 17-18 235.75 594.25 498 762.25 490.25 935.25 492

FY 18-19 553 2286.75 654.5

-100

100

300

500

700

900

1100

1300

FY 18-19 OT Hours resulting from OES DeploymentAs of September 30, 2018

July August September October November December January February March April May JuneFY 15-16 120.75 509.75 335.08 336.25 106 53.5 131.75 130.15 160.75 133 129 55.25

FY 16-17 215.75 960.5 267.75 376.5 29 138.25 260.5 115 106 81 244.5 139FY 17-18 143.5 132.5 147.75 111.75 59.25 103.5 96.5 29 74.25 79.25 86 85.92

FY 18-19 424 1100.5 272.67

0100200300400500600700800900

1000

FY 18-19 Comparative OT Report Admin Staff

As of September 30, 2018

July August September October November December January February March April May June

FY 15-16 238.25 366.5 318.75 241.5 225.76 92.5 206.50 117 206.5 172.5 255 213.75

FY 16-17 497.75 594.25 463.75 477 279 272.5 128.00 340.25 249.25 252.25 281 421.75

FY 17-18 383 367.5 440 316.5 356.75 344.5 230 245.25 344.75 472 362 575.75

FY 18-19 775.5 1904 1218.5

0

100

200

300

400

500

600

FY 18-19 Comparative OT Report Communications Staff

As of September 30, 2018

20

Sacramento Regional Fire/EMS Communications Center 10230 Systems Parkway, Sacramento, CA 95827-3006

(916) 228-3070 – Fax (916) 228-3079

RESOLUTION NO. 5-18 FIXING THE EMPLOYER CONTRIBUTION AT AN EQUAL AMOUNT FOR EMPLOYEES AND ANNUITANTS

UNDER THE PUBLIC EMPLOYEES’ MEDICAL AND HOSPITAL CARE ACT

WHEREAS, (1) Sacramento Regional Fire/EMS Communications Center is a contracting agency under Government Code Section 22920 and subject to the Public Employees’ Medical and Hospital Care Act (the “Act”); and

WHEREAS, (2) Government Code Section 22892(a) provides that a contracting agency subject to Act shall fix the amount of the employer contribution by resolution; and

WHEREAS, (3) Government Code Section 22892(b) provides that the employer contribution shall be an equal amount for both employees and annuitants, but may not be less than the amount prescribed by Section 22892(b) of the Act; and

RESOLVED, (a) That the employer contribution for each employee or annuitant shall be the amount necessary to pay the full cost of his/her enrollment, including the enrollment of family members, in a health benefits plan up to a maximum of:

Medical Group Monthly Employer Contribution Single Two-Party Family

001 $1300.00 $1300.00 $1300.00

Plus administrative fees and Contingency Reserve Fund assessments; and be it further

RESOLVED, (b) Sacramento Regional Fire/EMS Communications Center has fully complied with any and all applicable provisions of Government Code Section 7507 in electing the benefits set forth above; and be it further

RESOLVED, (c) That the participation of the employees and annuitants of Sacramento Regional Fire/EMS Communications Center shall be subject to determination of its status as an “agency or instrumentality of the state or political subdivision of a State” that is eligible to participate in a governmental plan within the meaning of Section 414(d) of the Internal Revenue Code, upon publication of final Regulations pursuant to such Section. If it is determined that Sacramento Regional Fire/EMS Communications Center would not qualify as an agency or instrumentality of the state or political subdivision of a State under such final Regulations, CalPERS may be obligated, and reserves the right to terminate the health coverage of all participants of the employer.

RESOLVED, (d) That the executive body appoint and direct, and it does hereby appoint and direct, Executive Director to file with the Board a verified copy of this resolution, and to perform on behalf of Sacramento Regional Fire/EMS Communications Center all functions required of it under the Act.

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Adopted at a regular meeting of the Governing Board at 10545 Armstrong Blvd; Mather, CA – Room #320, this 23rd day of October, 2018.

Signed: _________________________________ Maurice Johnson - Chairperson of the Board

Attest: _________________________________ Clerk of the Board

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CAD Incidents –September, 2018

Total number of CAD incidents entered for September: 16,916

23

CAD Incidents –September, 2018

Average number of CAD incidents entered per day for September: 563

24

SRFECC Telephony Performance Measure September 2018

The following data is the telephony performance measures for the Sacramento Regional Fire/EMS Communications Center (SRFECC) during the month of September, 2018 for all incoming and outgoing calls to and from the Center on 9-1-1 lines, Seven-Digit Emergency (7DE) lines, Allied Agencies (i.e. Sacramento Police Dept.), Alarm Company lines, as well as Seven-Digit Administrative lines. Summary of Information

During the month of September, 2018 dispatch staff processed 27,464 incoming calls and 7,421 outgoing calls for a total call volume of 34,950. Detailed Breakdown of Information – Incoming Lines

9-1-1 Emergency lines: 14,953 “Seven-Digit” Emergency lines (7DE): 3,971 Allied Agency/Alarm Companies: 3,403 Non-Emergency/Administrative (7DA) lines: 5,180

25


The following data represents incoming call distribution according to class of service. September totals: 14,953 incoming 9-1-1 calls:

Emergency Lines Answering Standard: NFPA-1221 (2016 Edition) According to NFPA-1221 (2016 ed.), Chp. 7, Sec. 7.4 – Operating Procedures:

Rule 7.4.1: “Ninety-five percent of alarms received on emergency lines shall be answered within 15 seconds, and 99 percent of alarms shall be answered within 40 seconds.”

NFPA-1221 (2016 ed.) recommends that all calls received on emergency lines shall be answered within 15 seconds 95% of the time and 99% percent of emergency

26


lines shall be answered within 40 seconds – In September, the dispatch team answered all calls on emergency lines within 15 seconds 98.71% of the time and answered within 40 seconds 99.75%. The following chart represents the Emergency Lines Answering Standard under NFPA-1221 (2016 ed.), Chapter 7, Section 7.4 – Operating Procedures, Rule 7.4.1 for identifying the 2017-2018 compliance performance ratings.

27

Emergency Medical Dispatching (EMD) Compliance Scores

o Customer Service Score Average* (Baseline Requirement of 95%)

Overall Customer Service Score – SEP: 96.3%

Overall Customer Service Score – MAR to SEP: 99.75%

o Overall Compliance Score Average* (Baseline Requirement of 90%)

Overall Compliance Score – SEP: 94.33%

Overall Compliance Score – MAR to SEP: 98.15%

*Effective Emergency Medical Dispatch (EMD) practices are based on the consistent use of medically approved dispatch protocols. EMD or the Medical Priority Dispatching System (MPDS) is in part based on published standards of the International Academy of Emergency Dispatch (IAED) in consultation with the National Association of EMS Physicians (NAEMSP), the American Society for Testing and Materials (ASTM), the American College of Emergency Physicians (ACEP), the U.S. Department of Transportation (USDOT), the National Institutes of Health (NIH), the American Medical Association (AMA), and more than 30 years of research, development, and field testing throughout the world. Overall, the dispatch protocols are established by the IAED Board of Fellows, which is also responsible for setting the accreditation process of the International Academy. Per IAED, the Quality Improvement/Assurance standards require a consistent, cumulative MPDS incident case review of at or above the stated baseline percentage.

28


10 Life Saves – September 2018

1. On September 2nd, Call Taker Laura Macias, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

2. On September 2nd, Call Taker Denise Tackett, while utilizing effective EMD instructions


3. On September 6th, Dispatch Supervisor Elizabeth Strong, while utilizing effective EMD

instructions assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

4. On September 7th, Dispatcher Anna Meyer, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving child birth instructions.

5. On September 9th, Call Taker Tim Goodnow, while utilizing effective EMD instructions


6. On September 12th, Call Taker Jennifer Rooke, while utilizing effective EMD instructions


7. On September 13th, Dispatcher Marlo Swett, while utilizing effective EMD instructions


8. On September 13th, Call Taker Denise Tackett, while utilizing effective EMD instructions

assisted the 9-1-1 reporting party in providing life-saving child birth instructions.

9. On September 19th, Call Taker Chrissy Stockman, while utilizing effective EMD instructions


10. On September 25th, Call Taker Chrissy Stockman, while utilizing effective EMD instructions


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CAD Incidents –August, 2018

Total number of CAD incidents entered for August: 17,300

30

CAD Incidents –August, 2018

Average number of CAD incidents entered per day for August: 558

31

SRFECC Telephony Performance Measure August 2018

The following data is the telephony performance measures for the Sacramento Regional Fire/EMS Communications Center (SRFECC) during the month of August, 2018 for all incoming and outgoing calls to and from the Center on 9-1-1 lines, Seven-Digit Emergency (7DE) lines, Allied Agencies (i.e. Sacramento Police Dept.), Alarm Company lines, as well as Seven-Digit Administrative lines. Summary of Information

During the month of August, 2018 dispatch staff processed 28,467 incoming calls and 7,465 outgoing calls for a total call volume of 35,932. Detailed Breakdown of Information – Incoming Lines

9-1-1 Emergency lines: 15,168 “Seven-Digit” Emergency lines (7DE): 4,109 Allied Agency/Alarm Companies: 3,607 Non-Emergency/Administrative (7DA) lines: 5,561

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The following data represents incoming call distribution according to class of service. August totals: 15,168 incoming 9-1-1 calls:

Emergency Lines Answering Standard: NFPA-1221 (2016 Edition) According to NFPA-1221 (2016 ed.), Chp. 7, Sec. 7.4 – Operating Procedures:

Rule 7.4.1: “Ninety-five percent of alarms received on emergency lines shall be answered within 15 seconds, and 99 percent of alarms shall be answered within 40 seconds.”

NFPA-1221 (2016 ed.) recommends that all calls received on emergency lines shall be answered within 15 seconds 95% of the time and 99% percent of emergency lines shall be answered within 40 seconds – In August, the dispatch team answered all calls on emergency lines within 15 seconds 98.97% of the time and answered within 40 seconds 99.85%.

33


The following chart represents the Emergency Lines Answering Standard under NFPA-1221 (2016 ed.), Chapter 7, Section 7.4 – Operating Procedures, Rule 7.4.1 for identifying the 2017-2018 compliance performance ratings.

34


o Customer Service Score Average* (Baseline Requirement of 95%)

Overall Customer Service Score – AUG: 99.4%

Overall Customer Service Score – JAN to AUG: 99.41%

o Overall Compliance Score Average* (Baseline Requirement of 90%)

Overall Compliance Score – AUG: 96.2%

Overall Compliance Score – JAN to AUG: 97.43%

*Effective Emergency Medical Dispatch (EMD) practices are based on the consistent use of medically approved dispatch protocols. EMD or the Medical Priority Dispatching System (MPDS) is in part based on published standards of the International Academy of Emergency Dispatch (IAED) in consultation with the National Association of EMS Physicians (NAEMSP), the American Society for Testing and Materials (ASTM), the American College of Emergency Physicians (ACEP), the U.S. Department of Transportation (USDOT), the National Institutes of Health (NIH), the American Medical Association (AMA), and more than 30 years of research, development, and field testing throughout the world. Overall, the dispatch protocols are established by the IAED Board of Fellows, which is also responsible for setting the accreditation process of the International Academy. Per IAED, the Quality Improvement/Assurance standards require a consistent, cumulative MPDS incident case review of at or above the stated baseline percentage.

35


5 Life Saves – Aug 2018

1. On August 1st, Call Taker Denise Tackett, while utilizing effective EMD instructions


2. On August 14th, Call Taker Denise Tackett, while utilizing effective EMD instructions


3. On August 22nd, Call Taker Yvonne Vazquez, while utilizing effective EMD instructions


4. On August 23rd, Dispatcher Anna Meyer, while utilizing effective EMD instructions assisted

the 9-1-1 reporting party in providing life-saving child birth instructions.

5. On August 9th, Dispatch Supervisor Elizabeth Strong, while utilizing effective EMD

instructions assisted the 9-1-1 reporting party in providing life-saving CPR instructions.

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Opened/Closed Records Per CategoryDate range 08/01/2018 - 08/31/2018Generated on 09/13/2018 16:52

Category Opened SRs Closed SRs Total (Opened - Closed)CAD 11 9 2Communications 4 2 2Email 6 5 1Facility 7 7 0GIS 19 23 -4Hardware 16 12 4Information Only 2 2 0Intrado Phone System 3 3 0Profile 9 10 -1Software 19 18 1

Total 96 91 5

CAD10%

Communications2%

Email6%

Facility8%

GIS25%

Hardware13%

Information Only2%

Intrado Phone System

3%

[CATEGORY NAME][PERCENTAGE]

Software20%

CAD

Communications

Email

Facility

GIS

Hardware

Information Only

Intrado PhoneSystem

Profile

Software

Service Records Closed August 2018

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Opened/Closed Service Requests Per CategoryDate range 09/01/2018 - 09/30/2018Generated on 10/15/2018 14:46

Category Opened SRs Closed SRs Total (Opened - Closed)CAD 31 12 19Communications 12 16 -4Email 7 7 0Facility 8 4 4GIS 51 43 8Hardware 26 30 -4Information Only 1 1 0Intrado Phone System 5 2 3Operations 4 4 0Profile 2 3 -1Project 2 2 0Software 16 12 4

Total 165 136 29

CAD9%

Communications12%

Email5%

Facility3%

GIS32%

Hardware22%

Information Only1%

Intrado Phone System

1%

Operations3%

Profile2%

Project1%

Software9%

Service Requests Closed in September 2018CAD

Communications

Email

Facility

GIS

Hardware

Information Only

Intrado PhoneSystemOperations

Profile

Project

Software

38

sacramento regional fire/ems communications …...2018/10/18 · sacramento regional fire/ems...

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