safenet viewpin+ increase profits, prevent fraud, save trees with web-based pin issuance
TRANSCRIPT
Agenda
Market and Product Overview
Market drivers
Pros and cons of PIN issuance methodologies
Cost and security advantages
Who can benefit
Technical Overview
How does it work?
Product Portfolio Placement
Topography
ViewPIN+ Cardholder Experience
Business Case
Egg Banking PLC
Market Drivers
Increased margin pressures Security threats (external and Internal) Globalization Compliance
Market Drivers
Fact: The card and payment market is growing at approximately 10% a year WW & PIN mailers costs issuers millions
This means your cost is going to continue to rise.
Market Drivers
Fact: Hackers are becoming more sophisticated and identity theft makes up $45 billion of crime in U.S.
The cost per fraud increased 25%- $691/incident
Issues with traditional PIN issuanceMethod: Issues:
Paper-based PIN mailers 1) Delay in card usage
2) High cost
3) Highly insecure
Susceptible to angled-light attacks
Mail interception
ATM PIN selection 1) ATM susceptible to manipulation
Interactive voice response 1) Not easy to secure
Impossible to encrypt and travels over a public network
http://business.timesonline.co.uk/tol/business/money/consumer_affairs/article4259009.ece
What is SafeNet ViewPIN+?
A secure, web-based solution to:
Issue PINs to cardholders;
Remind cardholders of their PIN;
Have cardholders change their PIN.
From any web browser, PC-based or mobile phone based.
In essence, it is a secure credential delivery mechanism.
SafeNet ViewPIN+
Key Advantages:
Improves Profitability
Increases cardholder Satisfaction
More Secure
Environmentally Responsible
Proven
Revolutionizing PIN Issuance the ONLY fully automated, secure web-based PIN issuance and management solution on the market that delivers unprecedented cardholder satisfaction and costs savings by eliminating expensive, insecure and time-consuming paper based PIN delivery to cardholders.
2008 Best Solution in Finance
2008 Best e-Transaction Solution finalist
SafeNet ViewPIN+
Improves Profitability
Reduces operational costs, increases revenue, and saves resources for banks, credit card companies, and retail program-membership card issuers.
Supporting facts:
Paper PIN issuance costs an upwards of $1.50 per mailer due to the cost of phone support staff, paper, postage, and mail processing
Egg the world’s first cardholder to use ViewPIN
Reduced the number of cardholder requests for PIN reissues
Reduced the number of card reissuance for blocked PIN
Completely eliminated costly mailers
By increasing the security around PIN issuance, they will actually be reducing the cost per incident of $691/incident *source Javelin Group 2008
SafeNet ViewPIN+
Increases Cardholder Satisfaction
Easy to use and provides instant issuance of PIN at web browser to the end-user
Supporting facts:
Cardholders conveniently retrieve a PIN for a newly issued card in a single web session.
Involves an intuitive web-interface for self-service PIN management
Enables instant PIN retrieval, card will be top of wallet. In contrast, delivery of PINs via mail takes an average of 10 days, which could be 10 purchasing days a cardholder is using a competitor’s card.
SafeNet ViewPIN+
More Secure
Eliminates PIN-based fraud and far surpasses the security provided by paper-based PIN mailers or voice-based interactive systems
Supporting facts:
Eliminates PIN based fraud because it exceeds the security
Even the most recent online systems, such as interactive voice response (IVR), cannot be secured.
The encryption technology behind SafeNet’s ViewPIN+ is trusted by the world’s largest banks, government defense departments as well as Fortune 1000 companies
ViewPIN+ complies with PCI DSS
SafeNet ViewPIN+
Environmentally Responsible
An ecologically responsible alternative to sending PINs over the mail
Supporting facts:
Financial services and payment providers make up over 3% of an individual’s carbon footprint.
Besides lowering operational costs, converting mailers from paper to digital will drastically help financial service providers reduce their carbon footprint, as well as promote their green image
SafeNet ViewPIN+
Proven
SafeNet ViewPIN+ has been used by Egg for the last 4 years. It has a proven track record, a proven business case, and an exceptional availability.
Supporting facts:
ViewPIN was originally developed in conjunction with Egg Banking. Since development, they have had 100% up-time
Awarded 2008 Network Product Guide’s Best Solution in Finance
Finalist for 2008 Sesame award for Best e-Transaction Solution
Who can benefit?
Retail and commercial banking,
Wealth management,
Card issuers,
Large retailers that issue cards,
Mobile payments and GSM phone operators, and
Any organization that needs to issue credentials frequently.
How Does It Work?
Uses the cardholder's desktop as a secure PIN delivery endpoint
Provides an end-to-end encrypted transaction through a secured web banking session.
Maintains separation between the cardholder identity and the PIN to protect against compromise.
Moves the PINs through internal systems without risk of staff access
Provides real time delivery of PINs
Integrates with PIN storage platform
ViewPIN+ Cardholder Experience
Cardholder enters bank web portal
Cardholder logs into bank account
Cardholder requests PIN
Cardholder retrieves PIN
ViewPIN+ Cardholder Experience
cardholder enters bank web portal
cardholder logs into bank account
cardholder requests PIN
cardholder retrieves PIN
ViewPIN+ Cardholder Experience
cardholder enters bank web portal
cardholder logs into bank account
cardholder requests PIN
cardholder retrieves PIN
ViewPIN+ Cardholder Experience
cardholder enters bank web portal
cardholder logs into bank account
cardholder requests PIN
cardholder retrieves PIN
… all in a matter of seconds− securely!
Egg Bank selects SafeNet
Challenge The world’s largest online bank. Wanted to send PINs efficiently, securely, and
in a manner to improve the overall cardholder experience
Needed a way to allow cardholders to securely obtain pins over the Internet
Traditional paper-based system was costly and posed risk
Solution SafeNet ViewPIN+ for secure PIN issuance,
which is secured by SafeNet Luna SP Hardware Security Module (HSM)
Benefits Quick implementation that improved
cardholder experience and provided Egg with a major competitive advantage
Improved profitability by reducing postage and PIN mailer expenditures, as well as cardholders were able to use their cards for purchases quicker
Secure PIN issuance solutions reduced the occurrence of credit card fraud from stolen PIN mailers
“Roll out of the Chip and PIN project has proven extremely beneficial to Egg, offering us a secure alternative to PIN mailers which is both cost effective and cardholder friendly,” Egg’s Lead Security Architect Stuart Horler