SafetyFocusQuarterly Journal on African aviation safety - vol 5

Issue

042015

Oct - Dec '15

AVIASSISTFOUNDATION

The safety magazine of www.aviassist.org

Connecting African professionals to best safety practices - giving businesses meaningful market exposure

Proudly

In thIs Issue: Designing recurrent human factors training Organising your crisis management Helicopter Emergency Medical Services Africa's safety conference November 19-20

Safety in African Aviation Conference - 19 & 20 November, Kigali, Rwanda

Our focus on your safetySafety is a pre-condition for our daily operations to any destination.

KLM is proud to work hand in hand with the AviAssist Foundation

as part of that commitment to your safety.

SafetyFocus Magazine Issue 4 - 2015 1

2 Director's message | It makes more sense together Bringing minds together to benefit large & small

4 Safety Conference | 2015 Kigali conference program

6 Foundation & safety news | News for the region

8 Human factors | Revisiting human factors Recurrent Human factor training is not just repeating

12 Crisis management | Survival factors Making the teeth of the 'crisis management zipper' fit together

14 Safety Calendar | Events in or relevant to the region

20 Helicopter safety | On the rebound Why has safety of Heli Emergency Medical Services improved?

26 On record | Aquaplaning & load miscalculation Flight data management helps to identify load miscalculations

Cover photo: Passangers boarding an Ethiopian Airlines Bombardier Dash 8 at Lalibela Airport - a great example of where aviation facilitates tourism and growth © AviAssist Foundation

because access to safety InformatIon should not be lImIted by the bandwIdth of yourconnectIon

contents

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12

Every quarter, we bring you the very best update on best safety practices. From airport marking to runway safety to shopping tips and advice on aviation English. If you ever feel we can improve, let us know. After all, it's your magazine.

Our promise to you ......

Follow us on:

twitter.com/AviAssist

Facebook.com/AviassistFoundation

Youtube.com/AviassistFoundation

20

8

4Our focus on your safety

Safety is a pre-condition for our daily operations to any destination.

KLM is proud to work hand in hand with the AviAssist Foundation

as part of that commitment to your safety.

SafetyFocus Magazine2

dIrECTor's | message

Tom

Kiswahili has a great word for it: Harambee or 'work-ing together'.

For smaller operators, putting in place sufficient safety infrastructure may be a challenge. Senior pilots may be tasked with the role of safety officer on top of their flying duties. A small number of operations may make it difficult to draw trends from safety data collected. This is true across the industry in every region of the world.

Some larger operators such as Comair are actually talking about the challenges facing smaller operators to put in place sufficient safety infrastructure on international TV broad-casts. This may give them a competitive edge with passengers but perhaps also at insurance renewal. In other words, getting 2geth-er4safety becomes a selling point.

How can this concept of “working together” spread throughout Africa and help improve the safety for all the carriers – both large and small? Africa can perhaps learn from the Gulf region. The Gulf Flight Safety Council (GFSC) was formed early 2000, when a small group of individuals sought to establish a way for Gulf region to work together on regional flight safety issues.

More recently, the GFSC started to come together to address flight data manage-ment, a focus area of the 2012 Abuja Declaration on aviation safety.

As in other regions of the world, safety data col-lection and analysis, and the sharing of the resulting information, are seen as critical elements to miti-gating risk in the Middle East, but this type of activ-ity requires training and expertise that sometimes is difficult to acquire.

The Flight Data Forum (FDF) is one of the tools that the GFSC uses. It ex-changes safety information, increases the effectiveness of each forum member’s flight data monitoring (FDM) program, and pro-vides training and support for those tasked with run-ning FDM programs.

The forum is not actu-ally sharing physical data – it is sharing statistics. There is a set of published rules that covers anti-competitive behavior and regulates how information from forum members may be used.

FDF participants share lessons learned and ex-change information on how changes to standard operat-ing procedures (SOPs) have worked or not, and why. It’s another source of safety intelligence.

Benchmarking and pooling statistical data allow par-ticipants to start to quantify their own safety margins. In other worsd, teaming up across operators makes sense. Let’s get 2gether4safety.org and help you harvest the benefits from our Haram-bee in Kigali on 19 & 20 November.

I T

MA KES

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SEN SE

TOGE THER

SafetyFocus Magazine Issue 4 - 2015 3

THER

Inspiring professio

nals to

target sa

fety

safety

in African

Aviatio

n

2015

Conference

subjects

will inclu

de:

• Just c

ulture

• runway

safety

• Flig

ht data

Man

agement

• dan

gerous Goods

• safe

ty Man

agement

• Insuran

ce

• operat

ions engineerin

g

Why attend?

AviAssi

st is g

iving yo

u an opportu

nity

to take

your ca

reer in av

iation a n

otch

higher. This c

onference is desig

ned

to equip you with

the lat

est skill

s and

knowledge in

the eve

r evo

lving work-

place.

Non-profit - Independent - Innovativewww.aviassist.org

19 & 20 november

LeMigo Hotel

Kigali, rwan

da

www.2gether4safety.o

rg

• engage your entire

organisatio

n

in sms

• outstanding netw

orking

• exceptional value at

only us$99

Ministry of Infrastructure & the Environment

the netherlands

sponsors & partners include:

Brought to you by:

SafetyFocus Magazine4

Preliminary Program

Registration

Chairman's welcome address

Keynote opening addressJohn Mirenge, CEO Rwandair

Safety in Africa in 2014: The Year in ReviewTom Kok, Director AviAssist Foundation

Morning refreshments

Session I - Topical Safety Challenges Industry standards: how does IOSA complement national regulation? • How can IOSA change the organisational culture?• What impact do industry standards have on African aviation safety?• How can operators better equip themselves to manage safety standards project? Hellen Ndichu, Rwandair

Training for the future - developing personal development plans and tailoring training• How can African aviation training best prepare professionals for the future?• Pilot training: meeting the demands of Africa for regional aircraft growthChristopher McGregor - ATR Aircraft (t.b.c.)

A regional industry driven flight safety platform for Africa? • What regional issues could a regional safety platform look at?• Regional sharing of safety practices• Learning from the Gulf Flight Safety Council• How would an industry driven safety platform interact with Regional Aviation Safety Teams?Capt. Jo Gillespie – Gates aviation, former VP Safety Emirates & founding member GFSC

Lunch & networking – sponsored by Willis Aviation insurance

Session II – Just cultureJust culture – maturing your safety culture• Who’s busy with just culture?• How to make and guard a just culture?• Human behaviour & ‘blame management system’Job Brüggen, safety manager, Dutch Air Traffic Control LVNL

The regulatory framework for SMS and just culture – do we need one?• Maturing safety cultures in Africa – what role does the regulator play• Shortcomings of a no-blame culture• How can we start defining Key Performance Indicators with little data?Mohamed Besta, Tanzania Civil Aviation Authority (t.b.c.)

Presenting operational safety excellence to insurance departments & brokers• What parameters play a role in getting a better deal on aircraft insurance?Simon Knechtli, Willis Aircraft Insurance

Afternoon refreshments – sponsored by Willis Aviation Insurance

Seminars 15.30 – 16.30 (Choose from one of two seminars)

Chairman’s closing remarks

08.30

09.00

09.10

09.30

10.00

10.30

11.00

11.30

12.00

13.30

14.00

14.30

15.00

15.30

16.30

Day 1 - 19 November

runway safety Jan Smeitink, chairman of the Runway Safety team of Amsterdam Airport Schiphol will explore practical steps to mitigate the risks of runway incursions and excursions and provide an insight into other safety related technologies and topics.

Just culture Job Brüggen, safety manager of the Dutch Air Traffic Control LVNL, will share and explore ways on how to mature the safety culture in your organisation. What tools and guidance are available out there?

Implementing a safety Management system, be-yond simply producing a manual, requires a broad understanding of aviation safety.

our workdays demand so much from us that we have little time available for read-ing all the guidelines and best practices that are rel-evant to our work.

This conference will help busy aviation professionals with the increasingly diffi-cult task of keeping up with all the new developments and guidelines that are rel-evant to our daily work.

SafetyFocus Magazine4

SafetyFocus Magazine Issue 4 - 2015 5

Registration

Chairman's welcome address

Keynote opening addressJohn Mirenge, CEO Rwandair

Safety in Africa in 2014: The Year in ReviewTom Kok, Director AviAssist Foundation

Morning refreshments

Session I - Topical Safety Challenges Industry standards: how does IOSA complement national regulation? • How can IOSA change the organisational culture?• What impact do industry standards have on African aviation safety?• How can operators better equip themselves to manage safety standards project? Hellen Ndichu, Rwandair

Training for the future - developing personal development plans and tailoring training• How can African aviation training best prepare professionals for the future?• Pilot training: meeting the demands of Africa for regional aircraft growthChristopher McGregor - ATR Aircraft (t.b.c.)

A regional industry driven flight safety platform for Africa? • What regional issues could a regional safety platform look at?• Regional sharing of safety practices• Learning from the Gulf Flight Safety Council• How would an industry driven safety platform interact with Regional Aviation Safety Teams?Capt. Jo Gillespie – Gates aviation, former VP Safety Emirates & founding member GFSC

Lunch & networking – sponsored by Willis Aviation insurance

Session II – Just cultureJust culture – maturing your safety culture• Who’s busy with just culture?• How to make and guard a just culture?• Human behaviour & ‘blame management system’Job Brüggen, safety manager, Dutch Air Traffic Control LVNL

The regulatory framework for SMS and just culture – do we need one?• Maturing safety cultures in Africa – what role does the regulator play• Shortcomings of a no-blame culture• How can we start defining Key Performance Indicators with little data?Mohamed Besta, Tanzania Civil Aviation Authority (t.b.c.)

Presenting operational safety excellence to insurance departments & brokers• What parameters play a role in getting a better deal on aircraft insurance?Simon Knechtli, Willis Aircraft Insurance

Afternoon refreshments – sponsored by Willis Aviation Insurance

Seminars 15.30 – 16.30 (Choose from one of two seminars)

Chairman’s closing remarks

Runway safety in Africa: an airline perspective• Airline key performance indicators on runway safety• Runway safety & aeronautical information services• How can airlines assist in improving aerodrome design to benefit safety?Capt. Jaco Bruggeling, KLM Royal Dutch Airlines, route inspector

Runway safety: using the ICAO Runway safety team handbook• An update on runway safety in East and Southern Africa• What can Runway Safety Teams in Africa learn from experiences around the world?• How can Runway Safety Teams better benefit from available tools & handbook? Arthemon Ndikumana, ICAO Regional Office (t.b.c.)

The anatomy of incidents: incident investigation • What investigative techniques can be used to research runway incidents? • How can stakeholders work together in investigation runway safety incidents?Jan Smeitink, Airport manager Amsterdam Airport & former investigation manager Dutch Safety Board

Morning refreshments – sponsored by

AFI Incident Analysis Group (AIAG) • Identifying, managing & mitigating risks in Africa based on Air Safety ReportsGerrit Plaisier, ATM Flight Support, KLM Royal Dutch Airlines

Seminars - Choose from one of two seminars

Lunch & networking – sponsored by 3Green

Bringing airlines engineering and operations together for safety – the experience with Rwandair• How to reduce weight & balance as a major contributing factor in African accidents• Dealing with strategic and tactical planning in operations controlMathewos Gobena - 3Green

Panel discussion on airline operations engineering• Analysing destination & alternate airports• How operations engineering supports flight operations• Operations control centres: for Big Tin only or relevant concept for all?Emery Gasana, Flight Operations Engineering manager, RwandAirCapt. Denver Hornsby Jr., Principal Flight Operations Inspector, Rwanda CAA Mathewos Gobena, CEO, 3Green

Afternoon refreshments

Flight Data Management as part of demonstrating operational safety excellence• Pooling statistics to assist in quantifying individual operators' safety marginsDave Jesse, CEO, Flight Data Services

Safety audits and insurance brokering• How can applying industry standards help make leasing more affordable?• Risk mitigation in the African aviation market• How can pooling assets lead to lower insurance costs?Mathewos Gobena - Aerovistas (t.b.c.)

Closing remarks - Tom Kok - Director AviAssist Foundation

09.00

09.30

10.00

10.30

11.00

11.30

12.30

14.00

14.30

15.00

15.30

16.30

17.00

Day 2 - 20 November

runway safety Jan Smeitink, chairman of the Runway Safety team of Amsterdam Airport Schiphol will explore practical steps to mitigate the risks of runway incursions and excursions and provide an insight into other safety related technologies and topics.

Just culture Job Brüggen, safety manager of the Dutch Air Traffic Control LVNL, will share and explore ways on how to mature the safety culture in your organisation. What tools and guidance are available out there?

Preliminary Program

Free 2GB uSB diSkif you register at

www.2gether4safety.org or by email at events@aviassist.org

before 1st of november

This two-day conference will ignite your enthusiasm for aviation safety and the amazing job that you do. It will support you in achiev-ing what we all want to do: to give our industry the best possible safety practices.

delegates will benefit from two full days of in-depth debate and analysis with a comprehensive program designed to give honest as-sessments, practical lessons and realistic prognosis iden-tifying where opportunities for safety improvements lie.

limited sponsorship opportunities still available

Issue 4 - 2015SafetyFocus Magazine 5

SafetyFocus Magazine6

SafetyFocusJournal of the

AviAssist Foundation

Regional affiliate of

for East and Southern Africa

aviassist supports improvements in african aviation safety.With advertisements in SafetyFocus, aviassist connects businesses to afri-can opportunities while it promotes professional excellence in african aviation safety.

over 20 years of experience in africa has equipped aviassist well to deal with the technical as well complex po-litical, social and cultural issues that play an important role in improving african aviation safety and in access-ing the vast market africa represents.

as a non-profit organisation, avias-sist relies on support from govern-ments and corporations as well as fees for services.

Foundation BoardCapt. erwin GabelKLM royal dutch Airlines

Bert kraan deputy director CAA-NL (rtd.)

ron SchipperBoard memberKenya Airways & Precision Air

AVIASSISTFOUNDATION

foundatIon to delIver PoP-uP safet y c amPus to Z ambIa

The Foundation signed a contract with the Zambia Airports Corporation Ltd. (ZACL) for an intensive 2 weeks safety campus. The 4 events in the campus will be taking place at 3 of ZACL’s 4 locations.

“This safety campus supports the work of the Zambia Airports Company as it grows into a regional hub” AviAssist Director Tom Kok commented. “We are very grateful for the opportunity to support the work of ZACL. Our campus will assist ZACL in making sure its safety commitment stays in line with its growth”.

Events in the pop-up safety campus include the annual editions of the Airport Rescue & Fire Fighting course and the Airport Emergency Medical Care course. Other courses include the airport wildlife management course and a new course on Human Factors for Air Traffic Con-trollers that was developed especially for ZACL in co-operation with Dutch Air Traffic Control organisation (LVNL).

“As with almost all our events, the fact that they are stocked with practising operational experts means that the courses can go well beyond mere transfer of knowledge. They include plenty of attention for the ‘understanding and application’ level of learning” Kok explained. “At the end of the safety campus, almost 100

Zambian professionals will have been updated on best practices in their field. The Foundation is keen to expand affordable professional devel-opment opportunities in the region, something of which there is a great shortage. We are very pleased with the partnership of a wide variety of partners without whom the delivery of this pop-up campus would not be possible”, Kok explained “They include Groningen Airport Eelde, UMCG Ambulance services, Kenya Airways, Proflight and LVNL”.

Lusaka, Zambia Two out of the four events will take place in Zambia's capital

FouNdATIoN | news

fastJet selec ts avIassIst for aIrPort wIldlIfe management traInIng

AviAssist has been selected by Fastjet to deliver airport wildlife management training for Africa’s low-cost airline, Fastjet. “We have worked hard to secure this contract with this important new customer and are honored that Fastjet has selected AviAssist as the provider for this crucial training,” said Tom Kok, Director. “We look forward to providing Fastjet and its partners with the highest quality training and outstanding service all our customers expect and deserve.”A number of airports in the East African region face major wildlife strike risks, partially because they find themselves near large bodies of water or on global bird migration routes. AviAssist

helps airports and airlines pro-actively manage wildlife risks at and around airports. The Foun-dation’s works hard to make best safety prac-tices available to aviation professionals in the region at or near their home base. The courses will host a cross section of all stakeholders’ whose understanding and co-operation is crucial for the practical implementation of an airport wildlife management plan. The train-ing will follow international guidance for its structure from the International Civil Aviation Organization and leading regulators such as the United States Federal Aviation Administration.

Announcing the contract, Mr Kok, AviAs-sist’s director said: “As a contract from one of Africa’s newest and most exciting airlines, it underscores the growing market reputation that AviAssist is building across Africa for the quality, cost-effectiveness and on time delivery of safety promotion services for which there are currently no feasible commercial alternatives. We trust this will create more business for the Foundation, business that in turn directly sup-ports AviAssist's products such as our free Safe-tyFocus magazine and free Facebook groups for African aviation professionals".

Fastjet is expanding its fleet to five A319 aircraft in 2015 and 34 aircraft by the end of 2018

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SafetyFocus Magazine Issue 4 - 2015 7

Reach new heights with regulatory training from the practising UK CAA experts

FEATURED COURSES (Gatwick)

• Airworthiness 12-23 October 2015 22 February - 4 March 2016

• Flight Operations Inspector Theory 9-20 November 2015 14-25 March 2016

• Cabin Safety Inspector Theory 8-10 March 2016

• Aerodrome Operations 21-24 March 2016

• Airworthiness Surveyor 4-29 April 2016

CAAi is a global leader in aviation consultancy and a wholly owned subsidiary of the UK CAA. This puts us in a unique position; we are perfectly placed to provide relevant, best-in-class training to National Aviation Authorities and Industry across the globe.

Our training is based on ICAO and EASA standards and covers all of aviation’s major disciplines. What’s more, every one of our courses is developed by current UK CAA Regulators, so you can be sure to receive an education that’s in a class of its own.

OTHER UPCOMING COURSES

• EASA Approvals (Part 21 G, Part 147 & Part J 21)

• Accountable Manager (Airworthiness, Aerodrome, AOC)

• SMS & Risk Management

• Audit Techniques

• FSTD Qualification & Operation (NEW)

• Just Culture online courses (For the team & Responsible Manager)

Dates and details for our professional training courses are available on our website. Please visit www.caainternational.com/training to find out more.

www.caainternational.comA wholly owned subsidiary of the UK CAA

London Gatwick | Manchester | Kuala Lumpur | Singapore | Dubai

SafetyFocus Magazine8

* Flights commence August 1st 2014

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SafetyFocus Magazine Issue 4 - 2015 9

The AviAssist Foundation would like to give special recognition to our partners. We value their partnership, custom and support as part of our commitment to safety promotion in Africa. Without their support, the Foundation's mission of inspiring and promoting professionalism in African aviation safety

would simply not be possible.

Stand from the crowd

Time after time working with non-profits is seen breaking in on official routine, finding fresh channels for service, getting things done that would initially not be possible for pay

- Work with the AviAssist Foundation -

out

Ministry of Infrastructure & the Environment

the netherlands

civil air navigation services organisation

* Flights commence August 1st 2014

Hello TomorrowAfrica wants to add your rhythm to the mix

Fly Emirates to 23 destinations across Africa.

Meet new people from over 3,000 distinct cultures across one continent vibrant with the melody of life.

emirates.com

AbidjanAbuja*AccraAddis AbabaAlgiersCairo

Cape TownCasablancaConarkyDakarDar Es SalaamDurban

EntebbeHarare JohannesburgKano*KhartoumLagos

LuandaLusakaNairobiTripoliTunis

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SafetyFocus Magazine10

Leading the wayInnovative web-based flight data analysis service

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We use the combination of our comprehensive web-based platform POLARIS and our team of in-house experts to provide the information that allows our customers to meet industry regulations and make informed safety and maintenance decisions.

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