safety intelligence - helioffshorehelioffshore.org/wp-content/uploads/2017/05/day2... · lagging...
TRANSCRIPT
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Safety Intelligence
Steve Predmore, VP and Chief Safety Officer
Bristow Group
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Phase 1
Sharing Events
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Enhancements to Phase 1 for significant or industry wide events – What:
• Quick notification (within 48 hours)
• Identification of immediate actions when known
• Try to reduce bilateral conversations so that people doing the investigations don’t get sidetracked
• Briefings on results of investigation as available
• FAQ list
• Joined up strategy and communications where appropriate
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Phases 2-3
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Phase 2: Causal and Contextual Information
Phase 3: Operational Data (“Big Data”)
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Bringing People, Data, and Tools Together
HeliOffshore:
Data
Subject Matter Expertise
GE:
Digital Platform and Technology
“Big Data” Analytics
Third Party Provider:
Data Entry & Analysis
Business Intelligence Tools
Safety Intelligence
System
??
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Aggregation Systems
GE Hosted EMS (aggregated)
SDMS Dashboards
Large Operators
Small Operators
Customer Partition
Customer Partition
Customer Partition
Other Users (industry advisors, engineers,
academia)
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Through Information Sharing, our industry can better determine…
• Prevalence and trends of operational safety events
• Causal, contributory, and contextual factors
• Risk and performance over time, by fleet/regions etc.
• Industry Risk Assessments and priorities
• Sharing of lessons learned and good practice
• Effectiveness of safety activity in the frontline
• Feedback to people on their performance in the system
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Organisational data collection & application to drive value proposition
Simon Stewart, Babcock Aviation Sector Mission Critical Services
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• How do we detect the performance from what we think is happening to what is actually happening
What is the function of Safety Performance? To detect practical drift
Keep this slide
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Organisational/industry data drives safety performance
• Common performance monitoring mechanism across organisations and industry
• Customised insight into operations, industry issues, risks and trends
• Improved operational performance
• Provides the ability to adapt to change
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ASIAS and EU ECCAIRS
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Data setting metrics and driving continuous improvement
Culture
Measurement
& Metrics
Competencies
WorkforceInvolveme
nt
Training
drives
resultin
g in
improving
Incr
easi
ng
acce
pta
nce
Global picture of our industry data is necessary
Understand data correlations
Know what you know (or don’t know)
Balance cost vs. possible system output
Identify emerging risks and facilitate corrective action tracking
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From data to operational performance:Operational example: Vision Monitor System
Break down information silos
Collect data
Monitor relevant Performance Indicators
Identify hazards
Mitigate risks
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Use Organisation and Industry data to identify risk areas & set performance indicators
Note: Example dataset only
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SMS: From Reactive to Proactive Safety
Lagging Current Leading
An oversight approach which sets goals for the desired outcomes (safety objectives)& measures performance against them
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Safety Intelligence Part 1
Proactive safety – addressing risks before they impact our operations
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Learning from Accident Investigation
Robbert Strating, Hevilift
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Potential of HeliOffshore
• HeliOffshore has tremendous potential for appropriate collaboration.
• What can we, as an industry learn from this?
• Can we use HeliOffshore to increase collaboration and improve responsiveness?
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1. How can we use our Association better to assist small to medium Operators following an accident or incident?
2. Do we want to setup a rotary wing accident global deployment capability under the HeliOffshore umbrella to improve responsiveness and provide expertise to AIBs and smaller Operators?
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Discussion and improvement actions
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3. Do we want to setup a Fleet specific safety improvement capability (Fleet Task Groups) with commitment from the OEM’s targeting specific safety initiatives
4. Any other learnings or improvement suggestions?
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Discussion and improvement actions (continued...)
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Introducing Real-Time HUMS
A Collaboration between PHI, Sikorsky and Metro Aviation
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AN INNOVATIVE COLLABORATION TO KEEP AIRCRAFT FLYING SAFELY
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The Background
• PHI observed a gap in technology on our aircraft that wasn’t available
• When crews leave a base and go offshore – they are on their own……
• i.e – if a light or notification, or malfunction occurs in flight, the crew deals with it and makes decisions themselves
• Review of HUMS data only occurs once the aircraft lands and the data is transmitted to HUMS technicians
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Ground Monitoring
AccelerometersData Transfer
Unit
PC Card HUMS Ground
Station
Maintenance
Data
Computer
Debrief & Exceedance
Display
Plotting & Trending
Engine Health
Rotor Track & Balance
Drivetrain Diagnostics
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ALL HUMS DATA HAS ONLY BEEN AVAILABLE BETWEEN FLIGHTS……
UNTIL NOW!
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Working Together
• PHI, Sikorksy and Metro Aviation formed a collaborative team to address this gap in technology and to bring real time health data of the aircraft back to the ground stations
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• Provides real-time connectivity between the aircraft and the ground station, transferring critical and useful information from the S-92 HUMS system down to the ground station
• 10 second position reports are backfilled to the second vs. one or two minute position reports
• We can know exactly where the aircraft is at any moment in time
• Uninterrupted satellite connectivity and communication with the “push to talk” capability
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What Is Real-time HUMS?
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Real-time HUMS Transmission
Aircraft
L-Band Satellite
PHI CommCenter
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Engine indicating & crew alert system (eicas) display
Virtual Real-Time display of EICAS Information in PHI’s Communication Center
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Mechanical Diagnostic Page
Virtual Real-Time display of Mechanical Diagnostic Page in PHI’s Communication Center
Green Bar – OkYellow Bar – AdvisoryRed Bar – Out of Tolerance
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Push to Talk Communication
REAL TIME VOICE COMMUNICATION
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Enhanced Customer Service
With Real Time HUMS technology, aircraft can now return back to service quicker and more efficiently
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A Game Changer For Safety
• Pilots can now make the best possible decision for the best possible outcomes for themselves and the passengers onboard the aircraft
• Significantly enhances the efficiency and safety of our service
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The role of a trusted broker
Francois Lassale, HeliOffshore
Liz Ardila, GE Aviation
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The role of HeliOffshore
Arbiter of reports & analysis
Driver of data governance
Maintain focus on current concerns
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Governance policies
Routine analytics – define baseline analytics
Report structure authorization – ensure both informative and protective
Authorized persons
Manage changes to process
Commission of Special Studies – process for approving deviations from routine reports
Create environment of control, rigor, and process
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Core Values (Credit to US Air Force)
Commitment to You, our customers
1. Provide you with a secure, integrated, and available solution while also demonstrating the lowest total cost of ownership
2. Become your #1 trusted advisor in the business which we compete and serve
3. Demonstrate excellence in all that we do whether seen as well as unseen
4. Create an environment that yields measurable results for both organizations (You & GE)
5. Become the team of choice for both skill and leadership development
- i.e. GE’s absolute best are working on our team in service to our customers
What can you expect from GE?
Integrity first
Service before self
Commitment to excellence
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2017 Users Conference … what customers are saying
Our work matters
Our customers
trust us
Our customers are varied
Our customers
don’t compete in
safety
GE presents as “real people”
“GE truly cares and take the time to make sure you are
confident in the use of their products.”
“Most valuable FOQA
conference in the industry.
Great event for collaboration
and learning. ”
“Gatekeeper breakout was
the most valuable
discussion time for our team.”
“Really impressed with
attention to feedback and
ongoing product development.”
“Problem solved in 15 minutes
that would have taken a month
over email.”
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Role of a trusted broker … our responsibilities
• Secure your data
• Protect your identity
• Drive a collaborative framework
• Adhere to rigorous data governancestandards
• Support your initiatives
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Creating a secure environment… leveraging GE investment
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Protecting your identity as a participant
Produce meaningful reports
Drive discoveries
Manage identification concerns
Multiple deidentification layers
Aggregate statistics
Self-against-the-pool results
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Governance policies
Routine analytics – define baseline analytics
Report structure authorization – ensure both informative and protective
Authorized persons
Manage changes to process
Commission of Special Studies – process for approving deviations from routine reports
Create environment of control, rigor, and process
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Cultural change … our next steps
Maintain focus … move obstacles and press forward
Ask for help
Lend a hand
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