Implementation at WCAA

Topics

1.  Introduction 2.  What is SMS and Why SMS? 3.  SMS at WCAA background 4.  Maximo-based SMS Solution 5.  Future of SMS at WCAA

Aaron Schofield

•  16 Years Maximo Consulting experience

•  EAM Maximo 6 & 7 Certified •  Implementations in Power

Generation, Aviation, Airports, Facilities, Water/Waste Water, Healthcare, Government, Education, etc.

•  BS in Computer Science •  MBA from Auburn University

Two Integrated Maximo-based Solutions

•  Airfield Inspections Manager

–  Solu%on  for  crea%ng,  planning,  execu%ng,  and  tracking  Airfield  Inspec%ons,  Findings,  and  Remedia%on  Ac%vi%es.  

•  Safety Management System (SMS)

–  Enterprise  level  system  for  suppor%ng  Safety  Risk  management  as  a  fundamental  business  process.    

What is SMS?

•  The integration of modern safety risk management and safety assurance concepts into repeatable, proactive systems.

•  Emphasize safety management as a fundamental business process.

What Does SMS Include? Safety  Policy  •  Policy  Statement  •  Organiza%onal  Structure  •  Procedures  

Safety  Risk  Management  •  Hazard/Incident  Iden%fica%on  •  Risk  Assessment  •  Risk  Mi%ga%on  and  Tracking  

Safety  Assurance  •  Internal  Audits  •  External  Audits  •  Correc%ve  Ac%on  

Safety  Promo%on  •  Culture  •  Training  •  Communica%on  

Safety  Management  Systems  (SMS)  

Why SMS? •  Becoming a standard throughout the aviation

industry worldwide. •  It is recognized by:

–  Joint  Planning  and  Development  Office  (JPDO)  –  Interna%onal  Civil  Avia%on  Organiza%on  (ICAO),  and  –  Civil  Avia%on  Authori%es  (CAA)    

•  It has a regulatory mandate in: –  Canada,  Peru,  Cuba,  Argen%na,  Singapore,  Brazil,  Ecuador,  Barbados,  Costa  Rica,  El  Salvador,  Mexico,  Denmark,  Australia,  USA  (Coming  Soon)  

 

Typical Current SMS Process

•  Airport already compliant with SMS Regulations, but: – Paper  Based,  Manual  Processes  – LiRle  Ability  to  Mine  Data  and  Produce  Metrics  – Heavy  Reliance  on  People  “Doing  the  Right  Thing  at  the  Right  Time”  

– Strong  support  from  CEO  and  Execu%ve  Management  

Improving SMS

•  Implement Centralized Information System for Critical Safety Processes – Centralized  Electronic  Incident/Hazard  Capture  and  Tracking  

– Automated  No%fica%ons  and  Escala%ons  – Real  Time  KPIs  and  Reports  –  Implement  other  Safety  Promo%on  Processes  

•  Leverage Existing Maximo Platform

SMS at WCAA

•  Started SMS almost 3 years ago – Wanted  to  get  out  ahead  of  FAA  regula%ons  –  Ini%a%ve  lead  by  Risk  and  Safety    – Solicited  solu%ons  from  vendors  – Selected  EDI  SMS  Solu%on  

1.  Already had Maximo 2.  Flexibility of the solution 3.  Tailoring of the SMS solution to meet WCAA

needs.

Airfield Inspection Manager

•  Summary Benefits: – Automated  Part  139  Inspec%on  record-­‐keeping  for  Opera%ons  

–  Full  integra%on  with  Maintenance  

– More  efficient  work  processes  

–  Tightly  integrated  document  trail  

– Automated  no%fica%ons  and  reports  

Browser Module (in Maximo)

•  Module Provides –  Create  Inspec%on  Plans  and  Schedules  

–  Generate  /  Assign  /  Review  Inspec%on  Records  

–  Generate  Remedia%on  Work  Orders  

– Wildlife  and  FOD  Tracking  –  Generate  No%fica%ons  /  Reports  /  KPIs      

Wildlife and FOD Tracking

•  Module Provides –  Create  Wildlife  Strike  records  

–  Create  Wildlife  and  FOD  Observa%on  records  

–  Loca%on-­‐based  record  associa%on  

–  Easy  record  export  (for  external  databases)  

–  Robust  record  search  and  repor%ng  

Wildlife Strike Report

FOD Observation Reports

Mobile Module (on Laptop/Tablet/Phone)

•  Module Provides – Mobile  Inspec%ons  – Connected  /  Disconnected  Modes  

– Real-­‐%me  Wireless-­‐based  Updates  

– Full  Integra%on  to  Work  Order  Module  

– GPS  Capability  

Safety Management System (SMS)

•  Safety Management as a Fundamental Business Process –  Comprehensive  Incident,  Observa%on,  and  Inves%ga%on  tracking  –  Risk/Hazard/Consequence  iden%fica%on  and  assessment  –  Audit  planning,  scheduling  and  execu%on  tracking  –  Integrated  CAPA  (Correc%ve  and  Preventa%ve  Ac%on)  Work  Order  genera%on  

and  tracking  –  Workflow/Mobile  enabled  –  Built  upon  Maximo®  Health,  Safety  and  Environment  Rel.  7.x  

Maximo Health, Safety & Environment Makes SMS Possible

Configurations to Support SMS

•  Configured Objects/Screens to Match Airport and SMS Terminology

•  Configured Workflows for Key Processes •  Developed Standard Data Sets to Support

Processes •  Developed Standard Reports and KPIs

Configured SMS Solution Process View

Incidents  

Inves%ga%ons  

Risk  Assessment  

Improvements  

Work  Orders  

Safety Cases

Management  of  Change  

Risk  Assessment  

Improvements  

Work  Orders  

Audits  

PMs  

Job  Plans  

Work  Orders  

Defects  

Risk  Assessment  

Improvements  

Other Processes/

Building Blocks  

Hazards  

Risk  Matrix  

Loca%ons  

Classifica%ons  

Personnel  Cer%fica%on  Tracking  

Event Tracking/Execution

Incidents

Audits / Findings

Safety Cases

Investigation and Analysis

Investigations

Root Cause Analysis

Risk Identification and Assessment

Hazards / Risk Matrix

Risk Assessment

Corrective and Preventive Actions

Work Order

Reporting

SavedQueries

KPIs

Escalat-ions

BIRT

Audit Tracking

Audit Schedules

E-Sig

SMS Solution – Process View

Incidents Process Incident  Occurs  

Employee    contacts  Service    

Desk  via    phone/email  

Maximo  assigns    Incident  to    Safety    

Coordinator  

Dept.  Manager  reviews  

incident  and    ini%ates  ac%ons  

Safety    Coordinator    

assigns  incident    to  Dept.  Manager  

Service  Desk  Enters  Incident  Into  Maximo  

Dept.  Manager  resolves  Incident    

Maximo  assigns  Incident  to  

Safety  Manager  

Safety    Manager  

reviews/  closes  incident  

Inves%ga%on  Ini%ated  

(if  needed)      

Correc%ve  Ac%on  WO  Ini%ated  (if  needed)  

Incident  Closed  

Incident Module

•  Module Provides –  Create  and  track  Incidents  

–  Create  and  track  associated  Inves%ga%ons  

– Generate  Correc%ve  Ac%on  Work  Orders  

– Generate  No%fica%ons  /  Reports  /  KPIs      

Service Log

Incidents Screen - Main

Incident Additional Details

Incident Related Records

Incident Work Log

Incidents KPI’s

Audit Module

•  Module Provides –  Create  Audit  Plans  and  Schedules  

– Generate  /  Assign  /  Execute  Audits  

–  Create  Findings  – Generate  Inves%ga%on  Records  and/or  Remedia%on  Work  Orders  

Audit Task

Audit Schedule

Audit Related Records

Findings Application

Risk Module

•  Module Provides –  Create  registers  of  Hazards,  Impacts,  and  Precau%ons  

–  Assign  Consequences  with  Risk  Scores  to  above  

–  Perform  Risk  Assessments  –  Generate  Preven%ve  Ac%on  Work  Orders  

–  Generate  No%fica%ons  /  Reports  /  KPIs      

Risk Assessment Application

Safety Management System (SMS)

•  Summary Benefits: –  Centralized  Electronic  Incident/Hazard  Capture  and  Tracking  

–  Full  integra%on  with  Maintenance  

– More  efficient  work  processes  

–  Tightly  integrated  document  trail  

– Automated  no%fica%ons  and  reports  

Lessons From WCAA

•  Focus on understanding your business processes •  Don’t try to RADICALLY change your business

processes. •  Involve Airfield Operations – Front door into SMS

and Maintenance. •  ALL groups on board in the beginning. •  Phased approach allows for easier adjustment. •  Understand the reporting requirements and

capabilities.

Lessons Learned

•  Airfield Inspections – Don’t  Underes%mate  Importance  of  Mobile  Capabili%es  

– KISS  (Value  Lists!!)  –  Include  Maintenance  in  work  processing  discussions  

•  SMS –  Early  communica%on  and  buy-­‐in!  

–  Each  department  has  unique  processes/needs  

–  Focus  on  one  process  area  at  a  %me  

–  Include  Maintenance  in  work  processing  discussions  

SMS Solution Now Available

•  Benefits: – “Fast  Start”  to  SMS  Compliance  with  Pre-­‐Configured  Processes,  Applica%ons  and  Data  Sets  

– Real  Time  No%fica%ons,  KPI’s  and  Reports  – Contained  Within  Maximo  Plaform