Safety Procedures Safety Procedures in the Workplacein the Workplace

A guide for new employees A guide for new employees at Hi Tech Photoat Hi Tech Photo

Phyllis M. MontuoriPhyllis M. Montuori

L. A. Wilson TechL. A. Wilson Tech

Work Based Learning CoordinatorWork Based Learning Coordinator

Pre - Test Pre - Test Knowledge for the Working Knowledge for the Working

TeenagerTeenagerAnswer true or false in the space providedAnswer true or false in the space provided

1. Nearly 200,000 teens in the U.S. are 1. Nearly 200,000 teens in the U.S. are injured injured on the job every year? ____on the job every year? ____

2. There are laws to protect teen 2. There are laws to protect teen workers? ___workers? ___

3. There are hazards at most jobs? ____3. There are hazards at most jobs? ____

4. Teens frequently think it’s their fault if they 4. Teens frequently think it’s their fault if they get get hurt, rather than focusing on the hazards hurt, rather than focusing on the hazards that that cause injury. _____ cause injury. _____

5. Employers have no responsibility in making 5. Employers have no responsibility in making workplaces safe for workers. ______workplaces safe for workers. ______

Pre - Test Pre - Test Answers for the Working TeenagerAnswers for the Working Teenager

1. Nearly 200,000 teens in the U.S. are injured on the 1. Nearly 200,000 teens in the U.S. are injured on the jobjob

every year? every year? TRUETRUE

2. There are laws to protect teen workers? 2. There are laws to protect teen workers? TRUETRUE

3. There are hazards at most jobs? 3. There are hazards at most jobs? TRUETRUE

4. Teens frequently think it’s their fault if they get hurt,4. Teens frequently think it’s their fault if they get hurt, rather than focusing on the hazards that cause rather than focusing on the hazards that cause

injuries.injuries. TRUETRUE

5. Employers have no responsibility in making 5. Employers have no responsibility in making workplace workplace

safe for workers. safe for workers. FALSEFALSE

Training Tasks Training Tasks Photo Store PersonnelPhoto Store Personnel

Customer Service is Customer Service is our main objectiveour main objective

Remember: Remember: Photo processing is Photo processing is the primary product the primary product that we are sellingthat we are selling

Point of sale impulse Point of sale impulse items are a way to items are a way to increase your sales increase your sales dollarsdollars

Training ObjectiveTraining Objective Your responsibility breakdown – Your responsibility breakdown –

Front Counter Sales Front Counter Sales Receive film for Receive film for processingprocessingTake negatives for Take negatives for reprint ordersreprint ordersDemonstrate the Demonstrate the use of the “e” box use of the “e” box (for customers (for customers bringing in digital bringing in digital media for media for photographic prints)photographic prints)

Computerized Cash Register Computerized Cash Register Training:Training:

You will be trained You will be trained in using the in using the computerized cash computerized cash registerregister

It keeps track of It keeps track of individual individual accounts, club accounts, club members and the members and the discounts they discounts they receivereceive

Sales Training includes:Sales Training includes:

Alphabetically filing Alphabetically filing customer’s customer’s completed photo completed photo finishing and finishing and reprint ordersreprint orders

Being able to FIND Being able to FIND completed orders completed orders is essentialis essential

Photographic sales includesPhotographic sales includes::

Using a Polaroid Using a Polaroid camera to camera to photograph photograph

and processand process

passport photospassport photos

(following Federal (following Federal sizing regulations sizing regulations is very important)is very important)

Portrait Studio Training:Portrait Studio Training:

Set appointments Set appointments for the portrait for the portrait studiostudioAssist in the actual Assist in the actual photo shootphoto shootBe able to help Be able to help with “fussy” clientswith “fussy” clientsShow clients Show clients completed proofscompleted proofsSell packages/Take Sell packages/Take ordersorders

What do you have to wear?What do you have to wear?

Hi Tech Photo Hi Tech Photo employees are employees are provided with a provided with a

Hi Tech Photo polo Hi Tech Photo polo shirtshirt

Neat and clean jeans, Neat and clean jeans, chinos or a skirtchinos or a skirt

Personal grooming Personal grooming must be attended tomust be attended to

Keep jewelry to a Keep jewelry to a minimum – at minimum – at manager’s discretionmanager’s discretion

Safety EquipmentSafety Equipment

Gloves when handling Gloves when handling garbagegarbage

Non-skid shoes onlyNon-skid shoes only

Goggles or protective Goggles or protective eye gear when eye gear when pouring chemicalspouring chemicals

CAUTION floor marker CAUTION floor marker if mopping the store if mopping the store floorfloor

Tools of the TradeTools of the TradeEquipment and MachineryEquipment and Machinery

Computerized cash Computerized cash registerregisterFilm processing Film processing machinemachinePrint processing Print processing machinemachine““e” boxe” boxDigital camerasDigital cameras35 mm film cameras35 mm film camerasPhotographic Photographic SuppliesSupplies

Electrical ConsiderationsElectrical Considerations

Use proper precautions Use proper precautions when dealing with when dealing with electrical connectionselectrical connections

Exercise care in running Exercise care in running wires across the shop floorwires across the shop floor

Be aware of the different Be aware of the different processing machines and processing machines and the liquids they containthe liquids they contain

Know where the on/off Know where the on/off switches are locatedswitches are located

Floors, Doors and ExitsFloors, Doors and Exits

Know location of all Know location of all store exitsstore exitsIn case of emergency, In case of emergency, be able to direct be able to direct customers to the exitscustomers to the exitsKeep fire doors closedKeep fire doors closedMake sure that Make sure that pathway to fire exits is pathway to fire exits is clear and accessible clear and accessible Fire exits should not Fire exits should not be locked during hours be locked during hours of store operationsof store operations

Chemical Hazards Chemical Hazards Powders, dusts, gases, vapors, liquidsPowders, dusts, gases, vapors, liquids

The machines that The machines that process the film and the process the film and the prints utilize chemical prints utilize chemical compoundscompoundsThe mixing and filling of The mixing and filling of chemical reservoirs falls chemical reservoirs falls under the jurisdiction of under the jurisdiction of a managera managerUse caution when you Use caution when you are in the area of a are in the area of a machine that is being machine that is being servicedservicedCleaning fluidsCleaning fluids

Ergonomic Hazards - LiftingErgonomic Hazards - LiftingUse equipment supplied Use equipment supplied such as hand trucks to such as hand trucks to move heavy packages.move heavy packages.

Bend at the knees when Bend at the knees when liftinglifting

Make sure that you have a Make sure that you have a good grip on awkward good grip on awkward itemsitems

If you have back problems, If you have back problems, use a back support braceuse a back support brace

Infectious DiseaseInfectious Disease

Wash hands Wash hands frequently especially frequently especially after handling moneyafter handling money

Stay home if you have Stay home if you have a fevera fever

Cover nose and mouth Cover nose and mouth when sneezing or when sneezing or coughingcoughing

Use common sense in Use common sense in not spreading diseasenot spreading disease

In Case of FireIn Case of Fire

REMAIN CALMREMAIN CALMCall 911Call 911Know where the fire Know where the fire extinguisher is keptextinguisher is keptKnow the telephone Know the telephone number of the local number of the local police precinctpolice precinctKnow the street Know the street address of the store address of the store (including the cross (including the cross street)street)Calmly ask customers Calmly ask customers and co-workers to and co-workers to leave the store.leave the store.

Personal Safety Issues -Personal Safety Issues -In case of robbery or bomb scareIn case of robbery or bomb scare

If you see something that is If you see something that is suspicious, contact your suspicious, contact your manager immediately.manager immediately.REMAIN CALMREMAIN CALMIn case of a robbery, give the In case of a robbery, give the person whatever they ask person whatever they ask for…your life is more for…your life is more important than the cash important than the cash drawer.drawer.If you suspect there is a If you suspect there is a bomb scare calmly ask the bomb scare calmly ask the customers to leave the storecustomers to leave the storeBe observant – you will be Be observant – you will be able to give police an able to give police an accurate description of any accurate description of any situationsituation

Angry Threatening Angry Threatening CustomersCustomers

Try to diffuse the Try to diffuse the situation…REMEMBER situation…REMEMBER the customer is the customer is always right.always right.

If the customer is If the customer is irate, get your irate, get your manager or supervisor manager or supervisor to help youto help you

Do not engage in futile Do not engage in futile word exchangesword exchanges

Always remain Always remain professionalprofessional

How to report an injuryHow to report an injury

Accidents happen.Accidents happen.

The possibility for a The possibility for a work related injury work related injury always exists even if always exists even if you are a well-trained you are a well-trained employee.employee.

Report all incidents Report all incidents immediately to your immediately to your supervisor or managersupervisor or manager

Fill out an Fill out an accident/incident accident/incident reportreport

Post testPost testAnswer the following true or false questionsAnswer the following true or false questions

1. A well trained employee is more comfortable and 1. A well trained employee is more comfortable and confident confident doing their job?doing their job?

2. Safety is everyone’s concern?2. Safety is everyone’s concern?

3. It’s no big deal if you have misfiled a customer’s photo 3. It’s no big deal if you have misfiled a customer’s photo order?order?

4. There is no benefit in knowing the exact street address 4. There is no benefit in knowing the exact street address and theand the

cross streets of the store?cross streets of the store?

5. In case of robbery, try to talk the thief out of the 5. In case of robbery, try to talk the thief out of the attempted robbery plan? attempted robbery plan?

Post Test Post Test ContinuesContinues

6. It is your job to debate with an angry customer?6. It is your job to debate with an angry customer?

7. If you are injured on the job and you tell your friend who 7. If you are injured on the job and you tell your friend who worksworks

with you, that’s good enough?with you, that’s good enough?

8. Hi Tech Photo expects you to follow the stated dress code?8. Hi Tech Photo expects you to follow the stated dress code?

9. Slippery floors and lifting heavy objects are examples of 9. Slippery floors and lifting heavy objects are examples of healthhealth

hazards?hazards?

10. There are laws to protect a teen worker’s rights? 10. There are laws to protect a teen worker’s rights?

Post TestPost Test The AnswersThe Answers

1. A well trained employee is more comfortable and 1. A well trained employee is more comfortable and confident confident doing their job? doing their job? TRUETRUE

2. Safety is everyone’s concern? 2. Safety is everyone’s concern? TRUETRUE

3. It’s no big deal if you have misfiled a customer’s photo 3. It’s no big deal if you have misfiled a customer’s photo order?order? FALSEFALSE

4. There is no benefit in knowing the exact street address 4. There is no benefit in knowing the exact street address and theand the

cross streets of the store? cross streets of the store? FALSEFALSE

5. In case of robbery, try to talk the thief out of the 5. In case of robbery, try to talk the thief out of the attempted robbery plan? attempted robbery plan? FALSEFALSE

Post TestPost Test

6. It is your job to debate with an angry customer? 6. It is your job to debate with an angry customer? FALSEFALSE

7. If you are injured on the job and you tell your friend who 7. If you are injured on the job and you tell your friend who worksworks

with you, that’s good enough? with you, that’s good enough? FALSEFALSE

8. Hi Tech Photo expects you to follow the stated dress code? 8. Hi Tech Photo expects you to follow the stated dress code? TRUETRUE

9. Slippery floors and lifting heavy objects are examples of 9. Slippery floors and lifting heavy objects are examples of healthhealth

hazards? hazards? FALSEFALSE

10. There are laws to protect a teen worker’s rights? 10. There are laws to protect a teen worker’s rights? TRUETRUE

Safety Web ResourcesSafety Web Resources

www.youth2work.gov/www.youth2work.gov/

www.osha-slc.gov/as/opa/worker/index.htwww.osha-slc.gov/as/opa/worker/index.htmlml

www.cdc.gov/niosh/topics/youth/www.cdc.gov/niosh/topics/youth/

www.safeteen.org/www.safeteen.org/

www.worksafebc.com/www.worksafebc.com/

www.nycosh.orgwww.nycosh.org//

QUESTIONS?????QUESTIONS?????

Please call:Please call:

Phyllis M. Montuori Phyllis M. Montuori Work Based Learning CoordinatorWork Based Learning Coordinator

L.A. Wilson Tech – Western Suffolk BOCESL.A. Wilson Tech – Western Suffolk BOCES

17 Westminster Avenue17 Westminster Avenue

Dix Hills, NY 11754Dix Hills, NY 11754

(631) 667- 6000 ext 369(631) 667- 6000 ext 369

pmontuor@wsboces.orgpmontuor@wsboces.org