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SAFETY PROGRAM & COST CONTROL
GUIDEBOOK
A workers compensation program to help prevent injuries, reduce costs and make a substantial difference in your company’s bottom line
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It’s posted on your breakroom bulletin board, and it’s mentioned in your employee manual…
“Our Company is committed to workplace safety.”
But is your commitment written down in a company safety program?
An effective safety program can help prevent injuries, reduce costs and make a substantial contribution to your bottom line. The most effective safety program is one that is fully integrated into the way your company conducts its business. You should focus your safety program on the systems and processes that have the greatest potential to cause injury.
Table of Contents
Safety Programs Save Big Bucks 1
Getting Started 5
1. Managing Leadership & Commitment 6
2. Assignment of Responsibility 7
3. Hazard Identification & Control 8
4. Employee & Supervisor Training 9
5. Safety Incentives 10
6. Workplace Conditioning 12
7. Medical Assistance & Emergencies 13
8. Return to Work 15
9. Accident & Incident Investigation 15
10. Accident Reporting & Recordkeeping Activities 16
Measuring the Progress 17
Key Loss Control Elements Self Rating Worksheet 19
Ten Step Written Program Check-off Worksheet 20 Model Safety Program 21 Employee’s Report of Accident 22
Supervisor’s Report of Accident 23
Contact Directory 24
Safety and Loss Prevention DepartmentPhone: 385.351.8103Toll-Free: 800.446.2667 ext. 8103.Fax: 385.351.8259
Copyright © 2004 Workers Compensation Fund. No part of this booklet may be copied or reproduced without permission from the Safety Department of Workers Compensation Fund.
SAFETY PROGRAMS SAVE BIG BUCKS
A company with an effective safety program in place will have fewer accidents, which translates into lower net insurance costs through lower direct claims costs. This is illustrated by the following example:
HOW ACCIDENTS AFFECT THE BOTTOM LINE
Total savings for Company B over Company A: $52,000
1
NOTE: Other debits may apply for lack of a safety program, which fails to abate hazards and control accidents, further increasing total premium.
NOTE: Other credits may apply for a good safety program, which controls hazards and reduces accidents, further reducing total premium.
COMPANY A
ESTIMATEDPAYROLL
RATE PER $100 OF PAYROLL PREMIUM
$500,000 $10 $50,000
EXPERIENCE MODIFIER 1.71 x 1.71
TOTAL PREMIUM $85,500
ADDITIONAL COST $35,500
COMPANY B
ESTIMATEDPAYROLL
RATE PER $100 OF PAYROLL PREMIUM
$500,000 $10 $50,000
EXPERIENCE MODIFIER 0.67 x 0.67
TOTAL PREMIUM $33,500
COST SAVINGS $16,500
SAFETY PROGRAMS SAVE BIG BUCKS
Few employers understand the additional sales and productivity efforts required to make up for lost profits associated with accidents. The two following examples show how a company can calculate the revenues needed to maintain profit margins and cover the cost of accidents.
Calculating how much a company would have to make up in sales to pay for a claim:
1. Using premium to calculate needed sales: Losses versus CostCost of insurance divided by % profit margin = amount of sales needed to pay for the claims. Example:
2. Using injury cost to calculate needed sales:
Determine accident costs and choose an amount in the column “Total Injury Cost”. Look at the “Profit Margin” columns and choose the profit margin. The box where the “Profit Margin” column and “Total Injury Cost” row meet is the additional revenue that must be produced to retain the profit margin. Example:
Total Injury Cost = $10,000. Profit Margin = 3 percent.
Gross Revenue Increases Required = $333,000.
There must be $333,000 in additional revenues to cover $10,000 in accident and injury costs to maintain a 3% profit margin.
(see chart on next page)
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SAFETY PROGRAMS SAVE BIG BUCKS
Similar to the invisible portion of an iceberg, there are a number of indi-rect costs associated with accidents that are not as easily seen. These indirect costs have been estimated to be from five to 50 times the size of the direct costs. An effective safety program will mean less money is spent on things such as repairing damaged equipment, lost time to fill out accident reports, time/money spent on hiring and training replacement personnel and lost productivity/quality because less experienced employees replace key injured employees.
DIRECT COSTS: •MedicalCosts
•LostWages
•HigherInsurancePremiums
INDIRECT COSTS: •LostProduction— workerdistraction
•TrainingCosts— replacementworker
•LossofSkill/Efficiency— slowedproduction
•Paperwork
•AdministrativeTime
•LossofMorale
•LegalIssues
•ProductReplacement
2
$400,000 in premiums= $4 million in sales
10%
5–50TIMES THEDIRECTCOST
GETTING STARTED
Once your company, especially management, is committed to develop-ing a safety program, the hardest part is getting started. It is important to realize that one generic safety program will not fit every company. Your company must develop a personalized program in order for you and your employees to have an ownership and belief in it.
As you develop and write your program, emphasize how effective the program is in operation, not necessarily how well it is written. It is also important to obtain feedback and suggestions from every department in your company including your supervisors, your company doctor, and especially your employees. Be objective and open to recommendations from everyone. If employees have input into the program, they are more likely to support and adhere to it.
INTEGRATED SAFETY PROGRAM COMPONENTS:
1. Management Leadership & Commitment
2. Assignment of Responsibility
3. Hazard Identification & Control
4. Employee & Supervisor Training
5. Safety Incentives
6. Workplace Conditioning
7. Medical Assistance & Emergencies
8. Return to Work
9. Accident & Incident Investigation
10. Accident Reporting & Recordkeeping Activities
5
SAFETY PROGRAMS SAVE BIG BUCKS
GROSS REVENUE INCREASES REQUIRED TO COVER INJURY COSTS
Adapted from: H. W. Heinrich, Industrial Accident Prevention, First edition, McGraw-Hill, New York, 1931.
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TOTAL INJURY COST
PROFIT MARGIN
1% 3% 5% 10%
$1,000 100,000 33,000 20,000 10,000
$5,000 500,000 167,000 100,000 50,000
$10,000 1,000,000 333,000 200,000 100,000
$50,000 5,000,000 1,667,000 1,000,000 500,000
$100,000 10,000,000 3,333,000 2,000,000 1,000,000
$500,000 50,000,000 16,667,000 10,000,000 5,000,000
GETTING STARTED
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GETTING STARTED
___ Review hiring practices. Evaluate prospective employees’ safety attitudes and knowledge in addition to job qualifications.
___ Consider safety when evaluating an employee’s or supervisor’s overall job performance.
___ Include job safety and health items in meetings with employees.
___ Publicize accidents and “close calls” (without listing names) so other employees will be aware of the potential for injury.
___ After initial efforts begin to succeed, implement a program for safety incentives and employee recognition.
___ Develop and implement policies for responding to emergencies resulting from job related injuries, chronic medical conditions and natural disasters.
___ Recognize and acknowledge safe work practices. Discipline employees for safety violations as you would any other breech of company policy.
___ Review the company safety program periodically and make chang-es where needed.
2. ASSIGNMENT OF RESPONSIBILITY
Each employee’s safety and health must be a company’s foremost value. The goals and objectives of the company should support this value.
EMPLOYER RESPONSIBILITIES:
___ Assign a key member of management to be responsible for the company’s safety program. Make certain the authority to do the job is equal to the responsibility. Provide the necessary training and resources to ensure success.
1. MANAGEMENT LEADERSHIP & COMMITMENT
Your employees will understand your management’s true feelings by their example, regardless of what is posted on your bulletin board.
Be committed! Believe in safety! Believe that an effective safety pro-gram can help prevent injuries, reduce costs and make a positive con-tribution to the bottom line (check off as completed).
___ Be committed!
___ Prepare and sign a policy statement regarding management’s posi-tion on employee safety, and post it where everyone can read it.
___ Call a meeting with all employees to discuss safety and health matters.
___ Establish company and department safety goals.
___ Review EPA, OSHA, MSHA, DOT, etc., statutory requirements that apply to the specific type of business, and, if necessary, request assistance from the Safety Department of WCF.
___ Prepare a list of appropriate safety rules and requirements to gov-ern work within the company.
___ If the company owns or operates vehicles, implement vehicle safe-ty rules including a mandatory seat belt policy.
___ Require and document regular safety meetings with supervisors and employees. Members of senior management should attend meetings periodically.
___ Respond to employees’ suggestions in a timely manner.
___ Develop and implement a drug and alcohol-free workplace pro-gram that includes drug testing.
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3
GETTING STARTED
9
GETTING STARTED
___ List the hazards and determine who is qualified to train and how to best present hazard awareness prevention information to your employees.
___ Clearly define all hazards and develop methods to eliminate or con-trol the hazards.
___ What methods will be used to protect employees from the hazard:
• SUBSTITUTION
• ENGINEERING
• ADMINISTRATIVE
• PPE
4. EMPLOYEE & SUPERVISOR TRAINING
___ During orientation, train employees how to deal with emergencies, basic job hazards, how to report hazards and other items.
___ Develop risk-specific programs and training required by state and federal law, such as hazard communication, hearing conservation, lockout/tagout, confined space entry, bloodborne pathogens, motor vehicle restraints, forklift operation, heavy equipment operation and fall protection. The required training should be conducted at hire and repeated as necessary.
___ Evaluate hazard control effectiveness. Make adjustments as needed.
___ As permitted by the Americans with Disabilities Act, assess new and current employees to ensure that their abilities meet the job require-ments so that any unnecessary risk of stress/fatigue is minimized.
___ Assign first line supervisors the responsibility and accountability for safety in their regular work areas. Supervisors should have the responsibility and authority to develop safe work practices, correct physical hazards, train employees and enforce safety rules.
EMPLOYEE RESPONSIBILITIES:
___ Accept responsibility for your own and your co-workers’ safety on the job.
___ Follow the employer’s safety and health policies. Identify and help control hazards in your immediate work area.
___ Do not undertake a job that appears unsafe.
___ Immediately report all unsafe conditions to your supervisor.
___ Use required safety devices and proper personal protective safety equipment (PPE).
___ Report all accidents to your supervisor prior to the end of the shift.
3. HAZARD IDENTIFICATION & CONTROL
A hazard identification and control program helps prevent accidents, injuries and associated costs, such as downtime and retraining. Develop a program to help your employees recognize hazards and unsafe conditions, equipment, processes, behavior, etc.
___ Review your operations for hazards that are inherent in the work such as mobile equipment movement, toxic chemicals, paper cuts, heavy object weight and hot equipment.
___ Review operations for anything that may cause an accident or inju-ry such as faulty equipment, not following procedures, emergencies and poor housekeeping.
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GETTING STARTED
11
GETTING STARTED
___ Solicit input and suggestions from employees. This helps gain support for the program.
___ Outline the plan. Decide before hand:
• Whom to include
• How to administer the program
• What the incentives will be
• What your time frame is
• How to monitor progress and
• How to introduce the program
___ Check and re-check the costs and time involved. The plan should encourage and reward safe work practices. All who qualify should be recognized.
___ Choose an incentive. Incentives could include items such as mugs, hats, shirts, etc., or drawings for prizes, pizza parties, bonuses, gift certificates or whatever your imagination suggests.
___ Publicize your program. Pick a start date and inform participants in advance. Use the start date to re-emphasize your commitment to safety.
___ Regularly review the results and let participants know what is hap-pening with efforts to reach goals.
___ Adjust the program as needed. Different incentives may be needed to refresh the program. Goals and time periods may need to be adjusted.
___ Provide ongoing training to reinforce, refresh, provide new informa-tion, and keep hazard awareness high.
___ Provide ongoing training with periodic safety meetings, safety sur-veys and inspections, verbal reminders, refresher training classes and spot inspections.
___ Provide additional training for supervisors in hazard recognition and control methods, identification of safe and unsafe work practices, and how to conduct a job safety analysis.
___ Document all training activities.
___ Employees should be trained how to properly use the personal pro-tective equipment required for their job, along with the limitations of the equipment.
5. SAFETY INCENTIVES
Safety incentive programs are used to keep safety awareness and hazard recognition at a high level. Keeping this level high helps to decrease accident rates and associated costs. Incentive programs may be set up to reward an individual, a group or both. Rewarding groups helps create “team safety” in which group members watch out for each other.
___ Define your goals. Determine what you want to accomplish such as increasing safety meeting attendance or reducing recordable inju-ries. Find a baseline, and set specific numbers to be reached. Put goals in writing.
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6. WORKPLACE CONDITIONING
Strains and sprains are among the most common causes of lost work time and high workers compensation claims costs. The impact can be felt for years.
PREVENTION TIPS:
No one is immune to sprains and strains, but here are some tips devel-oped by the American Academy of Orthopedic Surgeons to help reduce your injury risk:
___ Warm up before any moderate to strenuous activity.
1. Identify the muscle groups/joints of highest risk.• Review injury history for trends (back, shoulders, etc.).• Evaluate work tasks for greatest injury potential, i.e., heavy weights, high repetitions, lifting, carrying, pulling, pushing, extended reaches, etc.
2. Develop a conditioning routine including:• General--whole-body warm up.• Specific higher risk muscle/joint area warm ups and stretches.
3. Survey employees for needful modifications of the conditioning routines (individual employees’ physicians or therapists may offer appropriate alternative warm ups or stretches).
4. Assign groups/group leaders and instruct leaders in proper conditioning routines, techniques, times of sessions, etc.
GETTING STARTED GETTING STARTED
___ Participate in a workplace conditioning program to build muscle strength.
___ Do appropriate warm ups and stretches daily.
___ Always wear properly fitting shoes.
___ Nourish your muscles by eating a well-balanced diet.
7. MEDICAL ASSISTANCE & EMERGENCIES
All companies should have emergency medical procedures and desig-nated providers for handling injury accidents. A Return to Work pro-gram should be in place to minimize the amount of time employees are away from work due to occupational injuries.
___ Inform employees of the designated medical provider policy.
___ Written plans should be developed to deal with natural disasters such as a flood, earthquake, severe snowstorm or high wind. If flammables or chemicals are used in the workplace, emergency procedures should include spill response in addition to planning for a fire emergency. Any employees required to perform emergency response duties should be properly trained.
___ Require employees to report injuries and accidents, no matter how minor, to their supervisor prior to the end of the shift.
___ Provisions should be made to deal with medical emergencies aris-ing from an employee’s personal medical situation, such as a heart condition, epilepsy, diabetes or prescription drug reaction.
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STEPS FOR IMPLEMENTING A WORKPLACE CONDITIONING PROGRAM
1514
GETTING STARTEDGETTING STARTED
availability and what transitional duty can be arranged if needed.
___ Providing daily contact with the recovering employee to help deter-mine readiness for transitional duty, or full return to work with a work release from the medical provider.
___ Keeping a record of all efforts and contacts with and on behalf of the recovering employee.
___ Review the RTW program with legal council.
9. ACCIDENT & INCIDENT INVESTIGATION
___ Employees should be required to report all close calls, incidents and injuries, no matter how minor, to their supervisor prior to the end of the shift.
___ Establish procedures for the key safety person to immediately investigate all “near-miss,” property damage, and injury accidents or incidents. This is fact-finding, not fault finding.
___ The investigations should determine the who, what, when, where, why and how of the incident.
___ Document findings and communicate the pertinent details of the incident or accident to all employees.
___ Specific corrective actions should be taken to prevent a reoccur-rence. A follow-up review should be conducted to ensure correc-tive actions have been effective. Ensure employees understand any corrective actions.
___ Analyze accident/investigative reports for trends in your safety pro-gram’s needs.
See pages 22 and 23 for samples of Investigation Forms
___ Maintain well-stocked first aid supplies and eye wash stations. If employees are to be designated first responders, first aid and CPR training should be provided.
8. RETURN TO WORK PROGRAMS
Every safety program should include a Return to Work (RTW) program. RTW programs provide loss prevention and benefits for both the com-pany and the employees. Benefits include lower workers compensation costs*, a decrease in employee time away from the job, an increase in employee morale, an improvement in overall productivity, an enhance-ment of company image, etc. Elements of RTW programs include:
*NCCI discounts medical-only claims – resulting in a lower experience modifier.
___ Assigning someone to oversee the program.
___ Writing a policy statement describing RTW as a benefit that the company provides whenever possible, and that employees have a responsibility to accept transitional duty upon being given a restricted work release from a doctor.
___ Publicizing the policy at orientation and to all employees.
___ Reviewing current work assignments and job descriptions to see which might be considered transitional duty possibilities. Further review might be necessary at the time you receive a restricted work release from the doctor.
___ Determining wage levels for transitional duty.
___ Contacting medical providers to let them know RTW is available at your company.
___ Assisting medical providers when injury occurs to determine work
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MEASURING THE PROGRESS
Once a program has been implemented, its effectiveness can be measured.
Two formulas that can be used to do this are the total recordable case rate and the case rate of days of restricted work activity or job transfer (DART). All OSHA recordable injuries and illnesses are used to calculate the total recordable case rate. Only injuries and illnesses involving OSHA lost workdays, restricted days of work, or job transfer are used to calculate the DART.
Restricted days of work are days when the employee is unable to per-form his/her normal job duties over a normal work shift, even though the employee is able to continue working. The day the injury occurs or illness begins is not counted.
Rates can be calculated for any time period, but are usually done for a 12-month period of time to allow comparisons to be made.
To calculate the Total Recordable Case Rate:
1. Determine what 12-month period of time will be evaluated.
2. Divide the total number of all recordable injuries & illnesses by the total number of employee hours worked during that same period.
3. Multiply the result by 200,000
Multiplying by 200,000 produces a rate equivalent to 100 employees, working 40 hours a week, 50 weeks a year.
Total Recordable Case Rate =
GETTING STARTED
10. ACCIDENT REPORTING & RECORDKEEPING ACTIVITIES
Promptly complete and transmit the Employer’s First Report of Injury form to Workers Compensation Fund, using one of the following methods.
• WCF Web page: www.wcfgroup.com
• First Report of Injury Hotline: 385.351.8285 or toll free: 800.561.8008
• Fax to: 385.351.8275
• Mail to: Workers Compensation Fund 100 West Towne Ridge Parkway Sandy, UT 84070
___ Maintain up-to-date reports of all accidents and incidents, including follow-up and closeout information.
___ Complete and maintain an OSHA 300 Log of Recordable Injuries if your company has more than 10 employees (this can be done via our Web site, www.wcfgroup.com). Post the 300A summary page each year beginning February 1st – April 30th.
___ Maintain safety inspections and maintenance logs required for your operations such as overhead cranes, mobile cranes, scaffold, fork-lifts, respiratory protective equipment, etc.
___ Complete and review self-inspections to insure that hazards identi-fied are promptly corrected.
___ Maintain records of all safety meetings and training sessions, including topics covered and those employees in attendance.
Total injuries + Total Illnesses x 200,000
Employee Hours Worked
To calculate the DART Rate:
1. Determine what 12-month period of time will be evaluated.
2. Divide the total number of cases involving days away from work plus cases involving job transfer or restricted work days by the total number of employee hours worked during the same time period.
3. Multiply the result by 200,000.
DART Rate =
Tracking the recordable case rate and the DART rate on a yearly or monthly basis will help measure the effectiveness of a company’s safe-ty program. Careful analysis of accident information can indicate where problems might occur such as by shift, process, department, or super-visor. The ultimate goal is ZERO injuries.
If the ten basic elements of this Safety Program & Cost Control Guidebook for employers are adopted and vigorously enforced, your company will reduce the number of accidents in the workplace.
Total Cases w/ Days Away From Work +
Cases with Days of Job Transferor Restricted Activity
x 200,000Employee Hours Worked
KEY LOSS CONTROL WORKSHEET
1918
MEASURING THE PROGRESS
KEY LOSS CONTROL ELEMENTS SELF RATING WORKSHEET
YES NO NEEDSIMPROVEMENT
Top management commitment
Loss control responsibilities assigned
Standardized hiring policies & procedures
Written health & safety program
Active safety & loss control committee
Enforced safety rules & work practices
Job-specific safety training (language specific)
Planned, systematic safety audits
Thorough accident investigations
Claims management policies & procedures
Return to Work program
Ongoing recordkeeping & data analysis
Designated medical providers
Substance abuse prevention & testing policy
On & off the job conditioning/wellness program
Effective training
Supervisor accountability
Driver safety
A “No” answer requires corrective action.
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MODEL SAFETY PROGRAM
WCF’s Safety and Loss Prevention Department can help you achieve your workplace safety goals. Our safety representatives have diverse backgrounds and expertise to meet the varied challenges of your industry. Our programs and services are part of your benefits as a WCF customer. Most services are at no cost, but some may include fees for labs, equipment rental, etc. A safety representative can help you with:
Hazard Recognition & Evaluation:Safety representatives can help you pinpoint unsafe conditions before a loss occurs.
Safety Training:A safety representative can assist you with safety training, both at WCF and at your workplace. Check our Web site (www.wcfgroup.com) for a current list of training seminars.
Safety Program Development Assistance:A safety representative can provide assistance in safety program devel-opment. We can help you with a variety of programs, including OSHA required programs.
Safety Meeting Material:Safety meetings are important and necessary to convey safety informa-tion to your employees. Safety topics are available on the WCF Web site (www.wcfgroup.com). Free safety pamphlets on numerous topics are available by calling 385.351.8105, or 800.446.2667, ext. 8105.
Contact Us:Feel free to let us know what you need help with, from specific prob-lems to feedback on your safety programs. Call the WCF Safety Department at 385.351.8103, or 800.446.2667, ext. 8105. Please have your company name and policy number ready.
Visit us online at www.wcfgroup.comFind safety seminar information, safety and health links and more.
TEN STEP PROGRAM CHECK-OFF WORKSHEET
Chart your company’s progress in developing a safety program
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TEN STEP WRITTEN PROGRAM CHECK-OFF WORKSHEET
DATE COMPLETED
NEXT REVIEW DATE
Review Date
Management Leadership
Assignment of Responsibility
Hazard Awareness
Employee & Supervisor Training
Safety Incentives
Workplace Conditioning/Wellness
Medical Assistance & Emergencies
Return to Work
Accident and Incident Investigation
Accident Reporting & Recordkeeping Activities
22
SUPERVISOR’S REPORT OF ACCIDENT
23
Supervisor’s Name: _____________________________________________________
Injured Employee’s Name: ________________________ Age: ______ Sex: ______
Job Position/Title: ________________________ SSN: ________________________
Shift Hours: ________________________ Days Off: ___________________________
Date of Accident: _______ Time of Accident: _______ Location: _______________
Task being performed when accident occurred: ______________________________
Date accident reported: ______________ Time accident reported: _____________
Person accident reported to: ______________________________________________
Name(s) of witness(es): ___________________________________________________
_____________________________________________________________________________
Describe how the accident occurred: _______________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
What part of the body was injured? _________________________________________
Describe the injury in detail: ______________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Date and time medical attention was first sought:
_____________________________________________________________________________
Name of doctor and hospital: _______________________________________________
Can anything be done to prevent accidents of this type? If so, what?___________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Supervisor Signature: ____________________________________ Date: ____________
EMPLOYEE’S REPORT OF ACCIDENT
Employee’s Name: ________________________________Age: ______ Sex: ______
Job Position/Title: __________________________SSN:_________________________
Shift Hours: __________ Days Off: __________ Supervisor’s Name: ____________
Date of Accident: _______ Time of Accident: _______ Location: _______________
Task being performed when accident occurred: ______________________________
Date accident reported: ______________ Time accident reported: _____________
Person accident reported to: _______________________________________________
Name(s) of witness(es): ___________________________________________________
_____________________________________________________________________________
Describe how the accident occurred: _______________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
What part of the body was injured? _________________________________________
Describe the injury in detail: ______________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Date and time medical attention was first sought:
_____________________________________________________________________________
Name of doctor and hospital: _______________________________________________
Can anything be done to prevent accidents of this type? If so, what?___________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Employee Signature: ____________________________________ Date: ___________
CONTACT DIRECTORY
Workers Compensation Fund 100 West Towne Ridge Parkway Sandy, Utah 84070 phone: 385.351.8000 / 800.446.COMP (2667) web: www.wcfgroup.com
Workers Compensation Fund – Ogden Branch 1186 East 4600 South #400 Ogden, Utah 84403 phone: 800.611.4550
Workers Compensation Fund – St. George Branch 1453 South Dixie Drive, Suite 100 St. George, Utah 84770 phone: 800.324.9470
Workers Compensation Fund – Orem Branch 580 South State Street Orem, Utah 84058 phone: 877.259.4923
WCF Customer Service phone: 385.351.8000 / 1.800.446.COMP (2667) fax: 385.351.8372
WCF New Claims Reporting phone: 385.351.8285 / 1.800.561.8008 fax: 385.351.8275
WCF Fraud Hotline phone: 385.351.8140 / 1.800.446.COMP (2667)
Utah Labor Commission phone: 801.530.6800 / 800.222.1238 fax: 801.530.6804
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