sage user network jim scott – general manager stuart lynn – head of r&d
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Sage User Network
Jim Scott – General ManagerStuart Lynn – Head of R&D
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My Vision for the Enterprise business...
“To create a true Enterprise business by delivering a series of compelling product and service propositions that are uncompromising in meeting customer needs, in order to drive financial performance and recommendation within of the mid market.”
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The Mid Market Division...
3
Brendan Flattery
Mid Market Division
HR & Payroll Outsourced Services Business Partner and Retail
Tekton Enterprise
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What’s important to me...
Customer
– Be “un-compromising in delivering what our customers want”
– Customer visits for all
– Listening to our customers – even when that is uncomfortable
Partners
– Ensuring that we support our Partners in delivering what you want
Evolving our offerings
– The market is changing – We need to acknowledge this
– Products and Services need to reflect this evolution
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Stuart Lynn – Head of R&D...
•The Mid Market Portfolio
– Sage 200
– Line 500
– Sage 1000
– Snowdrop HR
– KCS RightSource Payroll
– Tekton (Evision, SiteStream, CIT)
•My journey so far...
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Looking back...
•Strengths
– Strong heritage
– Thoroughbred ERP application
– Progressive CRM application(s)
– Well understood by Partners and Clients
•Opportunities
– Bias towards Sage 1000 (2/3 of capacity)
– Bias towards Line 500 (1/3 of capacity)
– Treating symptoms and not root cause
– Not enough focus on usability
– Ambiguous product direction and “The Business”
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So we need a game plan...
•Repurpose and prioritise
– Increase our efforts on Line 500
– Maintain our efforts on Sage 1000, but in the right places
– Track down “The Business”
– Articulate a clear product and technology vision
•Technology vision (2 of 10 guiding principles)
– We will make best use of our development capability and capacity to deliver functionality we don’t have today, as opposed to rewriting what we (or other teams) have already developed.
– We will embrace the use of new technology where it makes R&D easier, faster, solves client problems, or provides competitive advantage, whilst at the same time taking care to minimise risk of introducing new (disruptive) technologies.
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Looking forward...
•How we go about things will most definitely be different
– More focus on the client (software usability & key features)
– Leverage assets from around the Sage Group
– Sharing technologies (only write what hasn’t already been written)
– More collaboration and resource sharing to maximise effectiveness
– Agile development processes to speed up delivery
– Actively pursue innovation
•Some examples....
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Technology vision...
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Unified Customer View - Before...
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Unified Customer View - After...
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Mobile...
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Many more opportunities...
•Usability (Navigation, ease of use, efficiency)
•Mobile
• Interoperability (Common ‘open’ Standards)
•Ecommerce (PROTX)
• Information Management
– Reporting (Paper, PDF, Electronic, Charting)
– Business Intelligence (Business Performance Management)
– Work Spaces (Customisable Portal)
• Interoperability with Microsoft Office (Google Apps)
•Payroll
•Human Resources
•Construction
•Services
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Thank You...