SAHIL TREHAN

House No-20, Pocket H-33, Sector -3, Rohini New Delhi 110035Contact No: +91-9953987868 Email: sahiltrehan15@gmail.com , sahil.trehan@tajhotels .com

OBJECTIVE:

To work in an esteemed organization which provide exceptional level of service and to gain qualitative and quantitative experience by utilizing my technical skills for organization’s growth.

PROFFESIONAL EXPERIENCE:

Currently Working with Taj hotels Resorts and Palaces as “ASSISTANT MANAGER HOUSEKEEPING

• Prompt action on guest request, attain guest satisfaction through product and service and achieve problem resolution on guest complaints.

• Conducting daily briefings and auditing floor housekeepers for room checks.

• Coordination and liaison with other departments and various contractual agencies.

• Responsible for planning and scheduling the leaves for staff members.• A pre- opening team member, assisted in setting up of Housekeeping department,

Linen and Uniform room, training of staff.

• Executed the project of Rooms, Suites & Public Area (Snagging and taking over from Projects), and layout of all areas as per designs.

• Employing Cost Cutting techniques wherever possible/ applicable through continuous surveillance in the areas.

• Vendor management – Identifying and organizing purchase need for the department, coordinating with purchase, sampling of products from different vendors, visit different markets for product sampling, comparative on quotation of approved products from various vendors and procuring accordingly.

•Was Selected as a “Hotel operation Management Trainee” (Housekeeping) by Taj Hotels and was posted to VIVANTA by Taj Dwarka for One Year Training Phase and Duties Included:

• Executing policies & procedures in the operating systems to achieve greater customer delight

• Ensuring high quality services to achieve customer delight by extensive interaction with guest and quick resolution of problems. Coordinating with in-house and potential guests to understand their requirements and customize the product and services accordingly.

• Identifying training needs for team members across levels through mapping of skills required for different roles and analysis of the existing level of competencies.

• Responsible for the timely reviews and appraisal of the team members and responsible for the welfare of team.

• Supervision of Rooms, Public Areas & Minibar Operations.• Updating of Lost & Found items to Guest Profile.• Training & Motivating team members.• Overlooking super cleaning & Periodic cleaning schedules of the rooms.• Maintaining inter departmental relationships.• Staff & Executives allocation and roster.

Successfully completed industrial training for 17 weeks at “Shangri-La’s Eros Hotel, New Delhi. (Dec-2012 to April-2013)

PROFESSIONAL SKILLS:

Sound operational knowledge and experience in interfacing soft wares like Opera and Fidelio with all the department procedures.ACHIVEMENTS

Got Appreciation Letter From Taj Group for outstanding Performance Attain 1st position in Tourism Day Quiz at college level. Attain the 100% attendance award at school level. Attain a Gold Medal in International (Indo-Nepal) Martial Arts Championship

Held in Delhi. Attain a Silver Medal In Asia Cup JEET KUNE-DO Championship Held in

Mumbai.

ACADEMIC QUALIFICATION:

EXAM BOARD/UNIVERSITY YEAR STATUS

B.Sc. Final NCHMCT/IGNOU 2013-14 72%

B.Sc. IInd NCHMCT/IGNOU 2012-13 71%

B.Sc. Ist NCHMCT/IGNOU 2011-12 73%

Higher Secondary CBSE 2010-11 70%

High School CBSE 2008-09 73%

PERSONAL INFORMATION:

Date of Birth : 15th Feb, 1993Father's Name : Mr. Rajiv TrehanMother's Name : Mrs. Meenakshi TrehanFather's Occupation : BusinessMother's Occupation : TeacherLanguages Known : English, Hindi, Punjabi and basic FrenchInterest : Listening to Music & Interacting with PeoplePassport Number : K5655828

REFERENCES:

Mr. Udit Mittal, Deputy Housekeeper Vivanta by Taj Dwarka.

Ms Lovey Palamattam, Head Housekeeper Birla House New-Delhi.

Ms Poonam Mishra, Deputy Housekeeper Taj Jai Mahal Palace, Jaipur

(SAHIL TREHAN)

NEW DELHI