saint andrew's first aid annual report

Annual Report 2011 St Andrew’s First Aid is the trading name of St Andrew’s Ambulance Association, a charity registered in Scotland, Scottish Charity Number SC 006750.

St Andrews First AidSt. Andrew's House48 Milton StGlasgow, G4 0HR

T 0141 332 4031F 0141 332 6582

www.firstaid.org.uk

Scotland’s preferred supplier of First Aid.Together we save lives

ContentsChief Executive’s Report 02Our Services 04Where our money goes 06First Aid Training 08First Aid Supplies 11Case Study – Tracy Jones, Volunteer 13First Aid Volunteering 14Case Study – Cianna Lang, Youth Vounteer 15Youth Development 16Structure, Governance and Management 17Financial Review 18

St Andrew’s First Aid Annual Report 2011

Our aim is to deliver excellence in everything First Aid to Scotland and it is pleasing to report that we havecontinued to make good progress over the past year,despite the very challenging economic climate.

In the course of 2010/11, we carried out a majorrefurbishment of our National Headquarters in Glasgow,and completed our Governance Review, resulting in anew Supplemental Royal Charter and streamlined Boardstructure. I would like to thank all those retiring asTrustees for their sterling work on behalf of St Andrew’sFirst Aid.

Towards the end of the year the Board of Trustees agreedplans to develop a Business Plan for our commercialactivities and for a renewed focus on developing ourVolunteer Corps.

We are acutely aware that there is still much to do, to ensure a greater awareness both of First Aid inScotland, and of the role that St Andrew’s First Aid has to play!

A recent survey has shown that almost 80% of peoplelacked the knowledge and confidence to carry out basicFirst Aid, perhaps unaware that with a target responsetime of eight minutes for the Scottish Ambulance Service,many treatable conditions could prove fatal withoutprompt on-the-spot action.

Meanwhile, four in five businesses also admitted toshortcomings in their First Aid training and cover, resultingin over 1000 fines being issued last year alone.The Board and Management Team of St Andrew’s FirstAid have an ambitious programme of activity plannedover the next year, to meet these challenges, including:

• A national campaign to raise awareness of St Andrew’sFirst Aid and the benefits of a knowledge of First Aid;

• Development of a commercial trading subsidiary;• A ‘Valuing Volunteers’ Strategy to thank our currentVolunteers and recruit new members;

• Development of our fundraising income streams;•Improvements to finance and administration systemsto enhance the effectiveness of our organisation.

We thank everyone who has played their part in helpingSt Andrew’s First Aid to save lives in Scotland. With your continued support we expect to achieveeven more in the years to come.

Chief Executive’s Report


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TrainingWe provide First Aid training to members of the publicand HSE Approved courses for the workplace throughoutScotland.

Supplies

Through our Supplies Department we provide First Aidkits and consumables, training equipment, signage andpublications.

Volunteering

We teach our Volunteers First Aid skills that could helpsave a life, deal with an emergency and make a realdifference in their community.

Event services

We provide First Aid cover wherever it is needed, fromlocal community events to T in the Park, SPL and SFLfootball matches and international sporting fixtures.

Youth Development

We provide opportunities for young people to getinvolved through our Badgers and Cadets, as well asproviding training and support to other youth schemes asfirst aiders such as the Duke of Edinburgh Awards and theSYFA.

Our Services


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£14.95 Pays for a complete Student Wallet

£38 Provides a Kit Bag for volunteer duties

£64 Provides a Standard First Aid course to thosewanting to volunteer for St Andrew’s First Aid

£200 Provides each of our volunteers with a StAndrew’s First Aid branded uniform

£1450 Equips our teams with an AED (automated external defibrillator) to improve the chances of survival following a sudden cardiac arrest

£30,000 Purchases a Mobile First Aid Post for use atcommunity events

Where our money goes


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As Scotland's leading provider of First Aidtraining services, we teach vital life-savingtechniques to thousands of people each year.

During 2010/11 we trained 18,729 people, a reductionof just over 8% on the previous year – a downwardtrend that is unsustainable in the long term. There is nodoubt that we have been hard hit by the difficulteconomic climate and that we need to ensure ourcommercial activities are run in the most business likeway. To support this we now have a plan in place toseparate our commercial activities from those of ourcharitable activities from April 2012. The aim is to enablethe organisation to maximise the potential in commercialmarkets whilst actively pursuing new opportunities.

To support this strategic decision, six additional full timetrainers have been recruited to operate throughout

Scotland and training administration is being centralised toimprove the quality and consistency of service.

During the past year we have undertaken much of ourcommercial training in alternative premises due to therefurbishment of the National Headquarters building inGlasgow. This process went fairly smoothly and in Januarywe were honoured when our Patron, The Princess Royalofficially re-opened the building.

Following the building works, our students are training ina modern setting with the latest AV equipment and wenow have the flexibility to have one large training roomor three smaller rooms, as well as our main trainingroom. This will enable us to increase the variety ofcourses offered and hopefully accommodate an increasein student members in the future.

We are also aiming to move to new premises inEdinburgh during 2012.

First Aid Training


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St Andrew’s First Aid provide a comprehensiverange of First Aid kits, consumables andtraining equipment to meet any need and, as a not for profit organisation, all surplustrading income is reinvested in our charity.

There is no doubt that the past year has been achallenging one for the Supplies Department. Althoughthe Headquarter shop remained open during therenovation of the building, the extensive scaffolding andsite works inevitably had an impact on passing trade.

During the year the range of our own branded productsincreased as we introduced eight different types ofbandages and three different types of kits: a branded FirstAid Kit, branded Eye Station Kit and branded Catering Kit.

An online website shopping cart went live at the end ofthe year, so that we now have the ability to sell our ownbranded products alongside a broad range of First Aidequipment. The shopping cart is available to both ourvolunteers and commercial customers and we anticipatethat sales from the online facility will increase through the current year.

There has been a great deal of work on the volunteeruniform review, including a survey of volunteer views and requirements. The result of this is that we now havea clear indication of the style and quality of our futureuniform, which we anticipate that our Volunteer Corpswill be wearing in 2012.

First Aid Supplies

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Tracy Jones – VolunteerFirst Aid training can help at home, work or inthe community. One of our First Aidvolunteers, Tracy Jones, saved the life of a babygirl found floating face down in a pond. Motherof three, Tracy from Dundee, was on holidaywhen she heard another family’s desperatescreams for help. Their 19 month old daughterhad gone missing from outside their caravanand was found floating lifelessly in a nearbyfishing pond.

Tracy immediately rushed to help and used CPR to bring the youngster back to life.

Recalling the day Tracy said: “When I took part in the StAndrew’s First Aid course I remember hoping I wouldnever have to use the life-saving skills I was being taught.But when I saw that little girl, I was so glad I knew what todo. I don’t know how long she had been in the water butshe wasn’t breathing, there were no signs of life at all andshe was really, really pale. She looked dead and herparents were understandably hysterical. They didn’t knowwhat to do, so I just rushed over and took the wee girlfrom her dad’s arms. I gave the little girl five ‘rescuebreaths’ before giving her CPR. I knew her heart hadstarted beating again when she starting making cryingsounds and coughing water up from her lungs. It waswonderful when I found out later that the wee girl is now absolutely fine.”

Case Study

As the leading provider of First Aid services in Scotland we depend on the work of ourdedicated volunteers to provide First Aid coverfor event organisers throughout the country.

Volunteers are the life blood of our organisation and they are all trained in First Aid to treat all sorts of injuries -ranging from choking to cardiac arrests - at a wide varietyof public and community events.

With more than 1,700 volunteers, St Andrew’s FirstAid has treated 2,146 casualties over the past year and attended nearly 3,000 events and all without thesupport of any type of external funding.

In addition, each year, St Andrew’s First Aid volunteersdonate a total of 152,446 voluntary hours to ensure the public’s safety and enjoyment at events.

This year, three of our young members were honouredfor their volunteering when our Patron, HRH PrincessAnne, presented each with her Patron’s Award. Onlyfour of these much coveted awards have been issuedsince they were introduced in 1999 as it is the highesthonour that our young members can achieve with StAndrew’s First Aid.

At St Andrew’s First Aid we are known and respected forour professionalism, reliability and the consistently highstandard of service that we provide. This is only possiblebecause of our valued network of volunteers who areknown for their expertise, efficiency and approachability.Together we save lives.

First Aid Volunteering

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Cianna Lang – Young VolunteerNew volunteer Cianna Lang joined the Motherwell Cadetsin December 2011. She originally attended a First AidCourse with her mother and was so interested in finding outmore about First Aid that she decided to join as a Cadet.

Although still a relatively new recruit, Cianna has already had theopportunity to attend events with other members, which include footballmatches, rowing and running events, and the Choices for Life Event2011.

“I’m really enjoying Cadets,” said Cianna. “I get to mix with others thesame age, who also have an interest in First Aid, and I have a great timeattending events. I now just want to keep on going with my training tobecome a full member and then perhaps a Youth Leader.”

Case Study


We believe every young person has the abilityto make a real difference in their community.

Badgers and Cadets make up our Youth DevelopmentGroup which provides children and young people withdevelopmental opportunities to help them achieve their fullpotential. This is done with a firm emphasis on being led bythe views and aspirations of our young volunteers and witha commitment to equality of opportunity for every youngperson who wishes to get involved. Badgers are for 6 to10 year olds and provide an opportunity for young peopleto meet with others in their age group and participate in aprogramme of stimulating and interesting activities. Wehave 7 Badger Sets and over the year the number hasincreased by 15 % to 85 Badgers. Badgers also had agreater presence at events such as the Youth Conference2011. Cadets are aimed at 11 to 15 year olds and providethe opportunity for young people to develop their skills andinterest in first aid training and associated subjects.

The Youth Development Group continued its work thisyear, with a focus on preparing for the Youth Conferencein June 2011. This was the first time for this event anddue to its success, we expect it to continue on a biennialbasis. Around 80 of our young members attended atTulliallan Police College.

The Young First Aider of the Year Competition tookplace on 1st May 2011. Awards were given to thefollowing Volunteers:

Members Category (age 17 – 24)Graeme Walker, Queen Street CompanyVictoria Gray, Queen Street Company

Cadets Category (age 11 – 16)Shona Chalmers, Bilston Glen CadetsKirsty Baxter, Bilston Glen Cadets

Novice WinnersGrigory Matyunn, Bilston GlenLauren Anderson, Bilston Glen

Youth DevelopmentSt Andrew’s First Aid was founded in 1882,originally to teach First Aid, provide anambulance service and teach home nursing and hygiene.

The Association is governed by Royal Charter and theTrustees comprise the Board of the Association, who aresolely and entirely responsible for the management of thecharity. Their role is to oversee the proper managementand development of St Andrew’s First Aid, according to itsaims and objectives, and to ensure that it conforms toprevailing legislation and regulation.

The Chief Executive Officer and his Senior ManagementTeam are responsible for designing policies andprocedures to support the strategies authorised by theBoard, as well as managing daily operations. This is co-ordinated from National Headquarters and theManagement Team comprises of: the Finance Manager,Training Manager, Supplies Manager, Marketing andCommunications Manager, and Corps DevelopmentManager.

Structure, Governance and Management

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The Charities Accounts (Scotland) Regulations2006 require St Andrew’s First Aid to preparefinancial accounts incorporating income,expenditure, assets and liabilities relating to allfacets of the charity. Full, audited and approvedFinancial Statements to 31 March 2011 areavailable on request. The financial summary for the purpose of this annual review has beenextracted from these Financial Statements.

To the year ended 31 March 2011, St Andrew’s First Aidhad an operational deficit of £249,992, after adjusting forrealised gains on investment disposals of £9,019. Theoperational deficit was further adjusted by unrealised gainson investments of £89,579 which results in a net deficittransfer to reserves of £160,413. The operating deficit isnot sustainable for the medium to long term and ourbusiness plan is to separate our commercial activities from

those of our charitable activities from April 2012, to enable us to maximise our potential in commercialmarkets and to actively pursue opportunities that are not currently being exploited.

During 2010-11 there were a number of significantexpenditure programmes. The renovation of NationalHeadquarters at 48 Milton Street, Glasgow commencedin July 2010, and for a period of five months staff weretemporarily accommodated at the Pentagon Centre,Glasgow. The work was completed at the end ofNovember and staff moved back in early December2010. The total renovation spend on the building was£1,098,514. The building was officially opened by HRHThe Princess Royal in January 2011. An amount of£29,627 has been utilised from the Modernisation Fundduring the year. Funds were allocated to various projects,such as delivering our IT Strategy, the revision of theRoyal Charter, and job evaluation scheme.

Financial Review

Our income for 2010 – 11, taken from audited accounts, comprised:

First Aid Training £1,360,203 (68%)

Corps support and Youth Development£393,874 (20%)

Investment Income £84,181 (4%)

First Aid Supplies £67,749 (3%)

Donations and Legacies £43,949 (2%)

Other Charitable Activities £47,302 (2%)

Fundraising £8,597 (1%)

All figures have been rounded to the nearestwhole percentage.

Allocation of funds in 2010 –11

Corps Support and Youth Development

Governance

First Aid Training

First Aid Supplies

£1,038,69946%

£195,3758%

£812,29036%

£218,50210%

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PATRONHRH The Princess Royal

PRESIDENTHis Grace The Duke of Buccleuch and Queensberry, KBE

CHAIRMANMr Rudy Crawford MBE

VICE-CHAIRMANMr Alastair W Deakin

TRUSTEESDr A Douglas Bremner Dr Catherine Johnman Mr Derek Ellery (from 16 March 2011)Mr George Watt MBEMr Ian Campbell (from 16 March 2011)Mr Methven Simpson (from 15 Dec 2010)Mr Robert C S Burns MBEMr Thomas W DonaldsonMrs Jacqui Semple (from 15 Dec 2010)Mrs Joan Forrest Prof David Hamblen

Trustees who left during the year to 31 March 2011Prof Sir Michael R Bond (15 Dec 2010)Mr Vincent S Bowles (15 Dec 2010)Mrs Morven C Fioretti (15 Dec 2010)Mr Pradip K Datta (15 Dec 2010)Mr Alasdair B Gillies (15 Dec 2010)Mr Kenneth J Dickie ( 9 June 2010)Mr Allan Harley ( 29 June 2010)Councillor Elaine Aitken (15 Dec 2010)Mr Donald J Beaton (15 Dec 2010)Ms Josephine Berry (15 Dec 2010)Ms M Alison Bonney (15 Dec 2010)Ms Gabriella Brown (15 Dec 2010)Mr Ralph Campbell (15 Dec 2010)Mr Brian E Clarke (from 10 June 2010 to 15 Dec 2010)Mr Reginald R Copland (15 Dec 2010)Mr Iain Cuthbertson (15 Dec 2010)Mr Alan Hansford (from 30 June 2010 until 15 Dec 2010)Prof Stewart Hillis OBE (15 Dec 2010)Mr Ian Holmes (15 Dec 2010)Mr Stephen House (15 Dec 2010)Councillor Ken Lyall (15 Dec 2010)Dr Angus J A MacKinnon (15 Dec 2010)Mr Peter A McDonald (15 Dec 2010)Mr Derek McNaught MBE (15 Dec 2010)Mr Robert Meechan (15 Dec 2010)Mr Joseph O'Malley (15 Dec 2010)Mr Graeme M Prophet (15 Dec 2010)The Rt Hon Lord Provost of Glasgow (15 Dec 2010)

CHIEF EXECUTIVEStuart Callison

NATIONAL HEADQUARTERSSt Andrew’s House, 48 Milton Street, Glasgow, G4 0HR

AUDITORS Scott-Moncrieff25 Bothwell Street, Glasgow, G2 6NL

PRINCIPAL BANKERSThe Bank of Scotland235 Sauchiehall Street, Glasgow, G2 3EY

LAW AGENTSBurness Solicitors120 Bothwell Street, Glasgow, G2 7JL

STOCKBROKERSSpeirs and Jeffrey Limited36 Renfield Street, Glasgow, G2 1NA

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saint andrew's first aid annual report

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