saint mary's university executive and professional development catalogue 2015-2016

A 2015–2016 Executive and Professional Development

trainatsmu.ca

Executive and Professional Development 2015-2016 Programs

Realize your potential

http://www.trainatsmu.ca

This was a professional development course that did what it was supposed to do in

a professional manner; in a professional environment. I feel that I have learned and been

exposed to a whole new business aspect. The course was fun and animated with lots

of 2 way communication — teacher to student and back. Definitely worth the effort.

Dela erITh (Certificate in Project Management for the Project associate)

“ “

94% of participants have felt the seminar content they learned was current and relevant for today’s workplace.

Contact InformationPhone 902.420.5638 or 1.800.877.0874Fax 902.420.5284 or 1.866.511.7111Email [email protected] Website trainatsmu.ca

Your training must fit smoothly and seamlessly into your work world. So we give you lots of choices. Here are some of the options available for you:– More than 60 courses and

integrated programs– A 10-month schedule with

flexibility built in– A tailored-to-you certificate

model

Your expertise is enhanced when you are exposed to new ideas, new insights, and new people. Let us introduce you to:– Courses that are designed to

meet important learning goals — your goals

– Experts in their fields who will facilitate your program and engage you

– A network of new colleagues, even new friends, who share your interest and their own experiences in key subject areas

It’s important to learn things that matter in your world. You will gain insights and hone skills you can take back to your workplace. Our goal is to help you:– Put what you’re learning to use

right away– Immerse yourself in current trends

and real-world scenarios– Learn about best practices and

develop hands-on skills

Put to use what you learn. Realize your goals.

For more details and to register visit trainatsmu.ca 1

mailto:epd%40smu.ca?subject=



Focus your learning. Prepare for new challenges.

OuR gOAL IS tO HELP

YOu dEvELOP tHE

SkILLS YOu nEEd tOdAY.

And tOMORROW.

11 certificate programs

Business communication– Improve your written, oral,

and interpersonal skills – Become a more effective and

efficient communicator

resolving conflict– determine what strategies work

best in different situations– Zero in on communication,

negotiation, and mediation skills

project management for the project associate– Increase your effectiveness and

project practitioner knowledge– Prepare to tackle the PMI

certification exams

masters certificate in project management– Master the nine key areas of

project management – develop the knowledge and tools

you need to consistently deliver projects on time, on budget and within scope

financial management– Explore everything from basic

accounting to financial literacy to complex financial decision-making

– Learn to evaluate financial information to make decisions

professionalism for the Hr practitioner– delve into all aspects of HR:

recruiting, interviewing, legal issues, compensation

– Hone your professional skills and enhance efficiency

Building a Workplace-of-choice– deal cleverly with complex business

environments and challenges– Improve your core managerial,

strategic, and analytical skills

engaging stakeholders– discover how to lead successfully in

a fast-changing and complex world– Make sound decisions that will stand

the test of time

managing today’s Workforce — managing self, others, and the organization

– discover how to achieve the results demanded by a complex, diverse work environment

– understand how to manage people to attain the best results — for everyone

skills for New managers– gaining fundamental skills in the

specific areas you need– Learn from the experiences of other

new managers

team Building and group Dynamics– discover how best to develop

positive group dynamics– understand how to diagnose and

intervene when teams are in trouble

NEW

2 2015–2016 Executive and Professional Development


PROGRAMS


Silong WangBetter communication, greater confidence

My employer: Government of Nova Scotia

My job: Senior programmer analyst

My program: Business Writing Analysis and Certificate in Business Communication

My motivation: I was looking to build my confidence by better understanding how my communication could be improved.

My goal: I work in a technical area, and it’s easy to overwhelm people with too much detail. I wanted an expert outside my field to provide me with targeted feedback on my communication and tips as to how I could be better at this.

My main takeaway: I learned how to clarify and simplify my communication. I’m no longer repeating information unnecessarily.

My biggest surprise: When I review my writing, I see things I missed. My communication is more polished. My advice: You need to think about your communication. You can’t just throw something together. You need to examine your communication with fresh eyes.



Real-life experience.Real-world insight.expertiseOur instructors are recognized experts in their fields. they have the educational background and the hands-on experience to ensure participants learn best practices, current thinking, and first-hand examples. Our instructors have tailor-made courses based on topic essentials and feedback from former participants. ultimately, it is about equipping you with practical skills and a broader awareness of the issues.

excellenceOur course facilitators are leaders in their fields. they come from the education sector. they come from businesses they own and operate. they come from the local community. Collectively, their research, knowledge and direct understanding represent the most contemporary business practices, skills, and strategies available. All of this is yours to apply once you are back in your workplace.

extrasgoing above and beyond is second nature to our facilitators. taking a course with us isn’t about sitting back and soaking things up — it’s about diving in and delving into. Our facilitators will keep you engaged and informed. group work, individual exercises, discussion, and information sharing are all on the agenda. We’ll even show you a trick or two with a balloon.


94% of participants surveyed felt the classroom experience is a necessary component of the learning process.

uLtIMAtELY, It IS ABOut

EquIPPIng YOu WItH

PRACtICAL SkILLS And

A BROAdER AWAREnESS

OF tHE ISSuES.

Instructor Debi Peverill


PROGRAMS

Helping you realize your potential For more details and to register visit trainatsmu.ca 5

Bridget BrownlowLiving what you teach

Bridget Brownlow wants participants to take away something very practical and very relevant from her courses: tools and skills they can apply immediately. Those skills range from listening more intently to understanding how to resolve conflict successfully.

“The issues we talk about in our programs and the tools and techniques we use are important in our professional lives. They can also have an impact in our personal lives,” says Bridget. “These skills are transferable.”

A certified conflict resolution specialist, Bridget teaches Mediation Skills, Negotiation Skills, and Technology and Conflict Management. In her professional capacity, Bridget lives what she teaches. She is the Conflict Resolution Advisor for Saint Mary’s and Coordinator for Peaceful Schools International. This includes the coordination and facilitation of a long-term peace education program in Northern Ireland.

“I believe in the fundamental efficacy of a win-win approach to dispute resolution,” says Bridget.

It’s an approach organizations welcome. Conflict is expensive on many levels. “While we clearly want to treat people respectfully,” says Bridget, “there is also a solid business case connected to employing effective approaches and systems for organizational conflict management.”


Page Fall 2015 Winter 2016 Spring 2016

Sept. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June

Business Communication Programs

Certificate in Business Communications 10

Written Communication

Business Writing Skills 11 13-14 8-9 2-3

Editing Essentials 11 23-24 4-5

Grammar, Punctuation and Proofreading Boot Camp 11 2-3 21-22 15-16

Strategic Communications for Government Professionals 12 20-21 18-19

Writing Effective Policies and Procedures 12 27-28 9-10

Individual Writing Analysis 12

Workplace Communication

Improving Interpersonal Communication neW 13 14-15 7-8 30-31

Skills for Professional Presentations 13 22-23 16-17

Speed Reading: Read Faster, Remember Longer 13 1 10

Conflict Resolution Programs

Certificate in Resolving Conflict 14

Conflict Communication Skills Toolbox 15 9-10 13-14

Confronting Conflict and Change neW 15 2-3 9-10 6-7

Mediation Skills 15 1-2 18-19

Negotiation Skills 15 3-4 6-7

Technology and Conflict Management 16 7 1 26

What to do When Conflict Happens 16 16-17 23-24

Project Management Programs

Certificate in Project Management for the Project Associate 17

Masters Certificate in Project Management 18

Effectively Addressing Risk and Change Management in Projects neW 19 9-10 12-13

Everyday Leadership Essentials for Project Managers 19 23-24 13-14

Scheduling and Time Management in Projects neW 19 18-19 13-14

Scope Management and Stakeholder’s Expectations in Project Management neW 20 29-1 27-28

Successfully Leading Multiple Projects 20 16-17 27-28

The Project Management Course 20 28-30 25-27 11-13 20-22

Using Microsoft Project® Workshop 20 16-17 7-8 27-28


table of Contents and Calendar




Financial and Human Resources Programs Certificate in Financial Management 22

Budgeting Essentials 23 8-9 1-2

A Manager’s Guide to Financial Management 23 18-20 20-22

Certificate in Professionalism for the HR Practitioner 24

Compensation Planning Basics for HR Practitioners 25 1-2 18-19

Essential Skills for the Human Resource Practitioner 25 16-17 29-30

Implementing Effective Performance Management 25 21-22 15-16

Legal and Human Rights Issues at Work 26 18-19

Talent Selection, Development and Retention 26 29-1 7-8

Writing Effective HR Policies and Manuals 26 30-1 25-26

Management and Leadership Programs

Certificate in Building a Workplace-of-Choice 27

Certificate in Engaging Stakeholders and Leading Change 28

Certificate in Managing Today's Workforce neW 29

Certificate in Skills for New Managers 30

Certificate in Team Building and Group Dynamics 31

Foundational People Leadership and Management

Applying Strategic Thinking 32 2-3 27-28

Building Strong and Successful Teams 32 25-26 25-26

Developing Managerial Effectiveness 33 21-22 23-24

Essentials of Managing People 33 18-19 16-17

Interventions for Effective Group Dynamics 33 17-18 14-15

Leadership Effectiveness Analysis (LEA) 360ºTM 33

Leadership Skills for the New Manager 34 9-10 4-5

Mentoring Fundamentals for Mentees neW 34 7 27

Mentoring Fundamentals for Mentors neW 34 5-6 25-26

Recognizing and Managing Personality Differences neW 35 25-26 9-10

Leadership excellence: People and Organization

A Responsive Planning Framework 35 28 3 22

Aligning Team and Organization: The Personal Approach 35 7-8 30-31

Building Trust within the Organization neW 36 25 9



Page

Certificates

Certificate in Building a Workplace-of-Choice 27

Certificate in Business Communications 10

Certificate in Engaging Stakeholders and Leading Change 28

Certificate in Financial Management 22

Certificate in Managing Today's Workforce neW 29

Certificate in Professionalism for the HR Practitioner 24

Certificate in Project Management for the Project Associate 17

Certificate in Resolving Conflict 14

Certificate in Skills for New Managers 30

Other

Continuing Education Profile: HomeBridge Youth Society 44

In-House Training 46

FAQs 47

Registration Form 48

The Fine Print 49

Page

Certificate in Team Building and Group Dynamics 31

Masters Certificate in Project Management 18



Collective Decision-Making Practices 36 27 2 21

Creating a Respectful Workplace 36 10-11 4-5

Critical Thinking and Strategic Problem Solving 36 16-17 25-26

Developing Engagement Practices 37 14-15 6-7

Engaging Stakeholders 37 10-11 3-4

Finding Solutions: Harnessing Human Dynamics 37 26 1 20

Fostering Workplace Excellence 39 18-19 9-10

Fundamentals of Managing in Today's Workforce neW 39 5-7 12-14 6-8

Influencing Behaviour and Developing Potential neW 39 4-5 8-9 11-12

Making Change Work 39 14-16 4-6

Maximizing Your Management Effectiveness neW 40 21-22 25-26 25-26

Understanding People Dynamics neW 40 18-19 22-23 25-26

Management Topics

AIM Higher — Advanced Internet Marketing for Organizations neW 40 23-24 18-19

Board Governance Fundamentals 40 26 24

Consumer-Centered Marketing: Focusing on the Shared Goals neW 41 20-21 4-5

Ensuring Effective Organizational Structure and Process neW 41 16-17 23-24 23-24

Organization Data Analytics: An Introduction neW 41 24-25 30-31

Policy in the Modern Organization neW 42 9-10 30-31

The Pillars of Workplace Mental Health 42 9-10 11-12


PROGRAMS


gerry EvansMission possible

My employer: Marine Atlantic, North Sydney

My job: Operations analyst

My programs: Certificate in Financial Management and Certificate in Business Communication

My motivation: Most of my formal education was back when they used stone tablets. I felt like I needed to update my skills. I wanted to be prepared for the next stage in my career.

My goal: I spend a lot of my day crunching numbers. I was looking for tips and techniques to make me more efficient. Mission accomplished.

My main takeaway: I have greater confidence. The sense of accomplishment you gain from a course is very empowering.

My biggest surprise: I discovered how current I really was. My advice: Don’t be intimidated. Don’t be afraid to make a few mistakes. You won’t learn otherwise.




PROGRAMSBUSINESS COMMUNICATION PROGRAMS

Certificate in Business Communications

no matter what your role, you need to be able to communicate. Over 70 percent of our workdays are spent interacting

with others, so communication is an activity that we rely on heavily. The Certificate in Business Communications allows you to build a certificate to fit your requirements, whether to improve your interpersonal, written or verbal skills. Once you complete one writing course, you can decide what other communication skills you want to work on.

Here are some ideas on how to choose from the courses listed below to improve your daily communication. As a team member or team leader, you need to have well-developed interpersonal communication skills to get your ideas across clearly. An equally important facet of communication is presentation skills. Being able to present an idea with confidence is critical when seeking the support of decision-makers or influencing a certain outcome.

And finally, regardless of your role, improving your writing skills will increase your ease and effectiveness in keeping people informed to maintain strong working relations. If your goal is to improve your confidence and skills as a communicator then the Certificate in Business Communications is a good place to start.

Certificate RequirementsThe certificate must be completed within a one-year period. Participants must complete the required Business Writing Skills seminar plus two elective seminars.

Required Seminar• Business Writing Skills —

Writing for clarity and conciseness 2 DAYS October 13-14, 2015 February 8-9, 2016 May 2-3, 2016

Choose 2 elective Seminars• editing essentials — How to edit that

first draft for effective communication 2 DAYS November 23-24, 2015 April 4-5, 2016

• Grammar, Punctuation and Proofreading Boot Camp — Learn how to avoid the most common grammatical mistakes

2 DAYS November 2-3, 2015 March 21-22, 2016 June 15-16, 2016

• Improving Interpersonal Communication — How to communicate successfully

2 DAYS December 14-15, 2015 March 7-8, 2016 May 30-31, 2016

• Skills for Professional Presentations — For anyone who has to speak publicly but would rather not

2 DAYS February 22-23, 2016 May 16-17, 2016

• Strategic Communications for Government Professionals — Key strategies for sifting through the information to make recommendations

2 DAYS January 20-21, 2016 April 18-19, 2016

6-Day Certificate Program

Fee: $2,195

Individual Writing Analysis: Completion of each writing-related seminar in the Certificate in Business Communications entitles you to register for an additional analysis session. See page 12 for details.

Register for the Certificate in Business Communications and receive a discount of $100 off the regular price of your third seminar.

NEW


BUSINESS COMMUNICATION PROGRAMS

Business Writing Skills

For the first time in history, writing has become the most common form of communication in the workplace. Unfortunately, the growing volume of written communication has resulted in an increased error rate, the need to prepare multiple pieces of writing when one would suffice, and readers who are offended and frustrated by the tone of the writing. This class will help participants understand the keys to successful written communication and put those skills to the test. The principles on which effective written communication are built will be explored along with the four elements of effective organization and how to ensure an appropriate tone.

Participants will receive a copy of The Language of Success by Tom Sant.

Required Seminar for the Certificate in Business Communications. See page 10.

Completion of this seminar as part of the Certificate in Business Communications entitles you to register for Individual Writing Analysis. See page 11 for details.

Course InformationFacilitator: donalee Moulton, BA Fee: $765Location: World Trade & Convention Centre

2-Day Seminar: October 13-14, 2015February 8-9, 2016May 2-3, 2016

editing essentials

Uncertain how to make your writing clearer, crisper, and more engaging? This class will help. Whether you are sending an email to a colleague or writing a report for senior management, it is essential that your writing be clear, concise, and concrete. It’s equally imperative that the writing be well organized so that it flows smoothly and logically. First drafts don’t do this. It takes rewriting and editing to make your written communication in the workplace the best — and most effective — it can be. This course will look at the different types of editing, the elements of successful editing, and tips for honing your rewriting and editing skills. The course will also look at how to distinguish between changes that have an impact and those that are simply fussing with words on the page.

Participants will receive a copy of The Copyeditor’s Handbook, A Guide for Book Publishing and Corporate Communications by Amy Einsohn.

elective Seminar for the Certificate in Business Communications. See page 10.



2-Day Seminar:November 23-24, 2015April 4-5, 2016

Grammar, Punctuation and Proofreading Boot Camp

Commas, semi-colons, split infinitives, and typos. Atten-hut! Grammatical and proofreading errors call into question your ability and your organizations’ credibility. Getting it right builds confidence — for you and your reader. “Grammar, Punctuation and Proofreading Boot Camp” will help you understand modern English usage. The course will also explore the difference between American and British usage and what is accepted as the gold standard in Canada. Tips and techniques will be covered to enhance your use and understanding of the rules of grammar and punctuation. Proofreading techniques will also be discussed so that you can catch mistakes before your readers do. Participants are encouraged to bring their grammar gripes and proofreading peaves to class.

Participants will receive a copy of Editing Canadian English by the Editors’ Association of Canada.




2-Day Seminar: November 2-3, 2015March 21-22, 2016June 15-16, 2016

How many grammatical errors did you find on this page. Find out the answer in class!




Strategic Communications for Government Professionals

Issues wane. Or they explode. They can fade from front page coverage or they can dominate the news. The difference between issues that are resolved successfully and those that escalate is how well they are managed. This course looks at issues management within government at all levels and how employees can contribute no matter what role they play in the process.

Participants will look at why and how issues transform into crises and the tools governments use to manage an issue effectively. This hands-on program will help participants prepare briefing notes, policy statements, and other materials that are clear, targeted and useful. It will focus on preparing materials that quickly and succinctly capture the essence of an issue, the complexities of the issue, and the potential courses of action.

In addition to the briefing note, policy statement and issues management process — which includes researching, developing, editing and following up, participants will discuss preparation and use of collateral materials such as media Q and A’s, backgrounders and working with the media.

Participants will receive a copy of Plain Language in Government Writing: A Step-By-Step Guide by Judith Gillespie Myers.




2-Day Seminar: January 20-21, 2016April 18-19, 2016

Writing effective Policies and Procedures

Policies guide an organization’s decision-making and bring a consistency to those decisions. They also provide much-needed direction for employees, customers and others. That presumes, of course, that users can decipher the policy language. Often legalistic, dense and elevated, the language of policy can stand in the way of compliance and support. During this two-day course, you will learn how to write clear and effective policies and develop a template for policy preparation. The difference between policies and procedures will also be reviewed and participants will write a detailed procedure. Be forewarned though: you may need gloves to complete this procedure.

Participants will receive a copy of Writing Effective Policies and Procedures: A Step-by-Step Resource for Clear Communication by Nancy J. Campbell.

Course InformationFacilitator: donalee Moulton, BA Fee: $765 + HSTLocation: World Trade & Convention Centre

2-Day Seminar:January 27-28, 2016May 9-10, 2016

Individual Writing Analysis

Do you wonder if your writing is effective? Now you can find out through an opportunity developed in response to demand from participants in our Certificate in Business Communications.

This is an option to continue your learning through a personal writing analysis from our communications instructor, donalee Moulton, BA. You will receive written feedback on key writing elements including completeness, conciseness, clarity, and grammar. As well, a comprehensive readability analysis will be completed to assess the reading level of the writing and readers’ ease of understanding.

Requirement: Enrollment in the Certificate in Business Communications. Completion of each writing-related seminar entitles you to register for an additional analysis session.

Course InformationFacilitator: donalee Moulton, BA Fee: $255 + HST/session

95% or our participants are satisfied with the customer service they receive from registration through to course delivery.



Improving Interpersonal Communication

Your success in whatever role you take on is highly influenced by your ability to communicate your thoughts, needs, and concerns in such a way that the recipient is open and able to understand them. Equally critical to any successful communication is your ability to understand what others are communicating to you. Indeed Steven Covey recommends in his 7 habits, #5, “Seek first to understand, then to be understood.”

Communicating effectively is a process that is rife with pitfalls and traps that can sabotage your communications and consequently your relationships. In today’s environment there are many more modes of communication in use than ever before. These modes whether social media, email, texting, phoning, or face-to-face can be very effective when used in the right context but can also create misunderstanding or misinterpretation of the message.

In this seminar we will explore the communication process identifying when to use what mode, pitfalls and traps to avoid, including assessing your particular style/preferences and determining areas for you to further develop. We will work on how to build rapport, an essential element in promoting understanding. Finally, we’ll identify techniques in developing positive confrontation skills and delivering feedback to improve and build on new and existing relationships.


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765Location: World Trade & Convention Centre

2-Day Seminar: December 14-15, 2015March 7-8, 2016May 30-31, 2016

Skills for Professional Presentations: Online and In-Class Learning

Many talented and competent individuals lack confidence in their ability to speak publicly and this lack of confidence makes them reluctant to share their insights and ideas with an audience. Often their lack of confidence is unwarranted. This two-day workshop is designed for anyone who has to speak publicly but would rather not. It is designed to help you objectively assess your strengths and areas for development and to receive practical tips and techniques for designing and delivering presentations that are enjoyable for both presenter and audience. If you want to be a better and more confident speaker, then you will find this workshop invaluable.


Pre-Seminar Preparation: There are two parts to this seminar: 1) an online course, “Present!,” which will introduce the fundamentals of presentation design and take approximately 60 minutes to complete; 2) the two-day workshop. Once you have completed the online section, please prepare a 10-minute presentation. It could be one that you either have already and would like to improve, need or may have to present in the near future or based on a skill or knowledge that you would like to share if you have no upcoming presentation requirements. Bring your presentation on a cd or memory stick. Audio visuals including flip charts, computer with PowerPoint and a projector will be provided.

Course InformationFacilitator: Alison McEachern, MEdFee: $765Location: World Trade & Convention Centre

2-Day Seminar: February 22-23, 2016May 16-17, 2016

Speed Reading: Read Faster, Remember Longer

If you are like many people, you read more slowly than you can think. Since a piece of writing is actually slowing down your thought process, you will tend to be easily distracted, get bored, and worst of all, get drowsy and even fall asleep when you are reading. Coping with the continuously growing piles of information is enough to overwhelm the most capable person. The answer is Speed Reading.

Once you have taken this speed reading course, you will be able to read at various speeds. You’ll be able to adjust your speed to suit your purpose in reading and the difficulty of the material. By the end of the day, the average person taking this speed reading seminar can at least double — sometimes triple — his or her speed. And they will still maintain good comprehension!

Requirement: Please bring with you a non-fiction book or longer document which is typical of the kind of material you read at work.

Course InformationFacilitator: Eileen Pease, MEdFee: $420 + HSTLocation: World Trade & Convention Centre

1-Day Seminar: October 1, 2015February 10, 2016

NEW



CONFLICT RESOLUTION PROGRAMS

Certificate in Resolving Conflict

Conflict — everyone dislikes it but ignoring it is not a solution! For managers and supervisors, it is an

essential skill and one that can play a large part in creating a work environment where people can complete their work effectively. Resolving conflict is something everyone should feel confident doing. Knowing how to react in a conflict situation is a skill that can be applied in many areas of our personal and professional lives.

The Certificate in Resolving Conflict consists of four required courses that will give you an overall understanding of what conflict is, how to clarify the issues and then work towards a solution that meets everyone’s needs. You will focus on communication, mediation and negotiation. This coursework will help you understand your own conflict resolution strategies, their limitations and how to improve them.

Throughout this certificate you will explore theories and models and by applying them, understand which ones are suitable for different situations that may arise. You will learn by both doing and observing, using case studies, role plays, simulations and the experience of the instructors. The instructors will provide numerous guides, checklists and templates that will assist you when back at work. You will leave understanding how to deal with conflict situations, learning how to prevent them from escalating and being able to minimize their negative effects.

The Certificate in Resolving Conflict will equip you with the knowledge, skills and confidence to address conflict appropriately. Imagine benefitting from a win-win approach for yourself, those you interact with and your organization as a whole.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete all four required seminars.

4 Required Seminars• What to do When Conflict Happens —

Clarify the issues to determine the best course of action

2 DAYS November 16-17, 2015 March 23-24, 2016

• Conflict Communication Skills Toolbox — Learn how to communicate effectively within conflict

2 DAYS December 9-10, 2015 April 13-14, 2016

• Mediation Skills — Learn how to guide disputing parties to a mutually beneficial and respectful agreement


• negotiation Skills — Get hands-on opportunities to negotiate, mediate and/or litigate

2 DAYS March 3-4, 2016 June 6-7, 2016


Fee: $3,940

Register for the Certificate in Resolving Conflict and receive a discount of $400 off the regular price of your fourth seminar.



Conflict Communication Skills Toolbox

Conflicts regularly occur in organizations, workplaces and relationships. People often either overlook or are unaware of the role that they play in either contributing to, perpetuating or indeed escalating a conflict once it has occurred. Conflict situations can often involve strong emotions and a breakdown in effective interpersonal communication. Such situations are challenging to deal with and individuals at all levels of an organization often are unaware of the communication skills that are the most effective to use when dealing with a conflict or in preventing a conflict from escalating.

This course will provide participants with the practical communication skills that are the foundation for resolving conflicts effectively and an understanding of when they should be used.

Required Seminar for the Certificate in Resolving Conflict. See page 14.

Course InformationFacilitator: Rosemary Nichols, BA, MAFee: $1085Location: World Trade & Convention Centre

2-Day Seminar: December 9-10, 2015April 13-14, 2016

Confronting Conflict and Change

Change is inevitable and often leads to conflict. People frequently have different perceptions and/or expectations of everyday situations which can also lead to conflict. Identifying your conflict style, developing appropriate responses and understanding their consequences is all part of the process.

In this seminar participants will learn constructive processes and develop skills to help others deal with change and to handle conflicts in a positive way at work and in life.

Required Seminar for the Certificate in Managing in Today’s Workforce. See page 29.

Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEdFee: $865Location: World Trade & Convention Centre

2-Day Seminar: December 2-3, 2015March 9-10, 2016June 6-7, 2016

Mediation Skills

Effective conflict management makes good sense for today’s workplace from both a human resource and a financial perspective. Mediation is one conflict resolution process that is able to facilitate this kind of effective conflict management and conflict resolution. The mediation process brings together conflicted and disputing parties for the purpose of reaching mutually agreeable resolutions which result in fewer unresolved issues in the workplace, better compliance with agreements and a healthier work environment. Through mediation, costs are reduced by avoiding more adversarial processes to conflict resolution, and stress and related leave are often minimized.

This two-day seminar will prepare you to facilitate decision making by the disputing parties themselves, for conflict management and conflict resolution so that fewer workplace conflicts remain unresolved and a healthier workplace is a result. You will learn the process skills and process principles necessary to conduct effective and ethical mediations for conflict management and conflict resolution.


Course InformationFacilitator: Bridget Brownlow, BA, MA, Con Res CertFee: $1085Location: World Trade & Convention Centre


negotiation Skills

How do you resolve conflict? There are several approaches. This workshop follows a hands-on approach where you will have the opportunity to develop and practice relevant dispute resolution skills within the framework of an “interest-based” or “principled” model for negotiation. In addition, this seminar includes a significant simulated negotiation based on realistic scenarios designed to assist the student in the practical application of the concepts and techniques learned in class.

Participants will receive a copy of Getting to Yes by Roger Fisher and William L. Ury.


Course InformationFacilitator: Bridget Brownlow, BA, MA, Con Res CertFee: $1085Location: World Trade & Convention Centre

2-Day Seminar: March 3-4, 2016June 6-7, 2016

NEW




Technology and Conflict Resolution

There are many benefits associated with electronic communication which increasingly is being used for personal as well as business communication. However, our growing reliance on e-mail, social media and other forms of electronic communication has underscored its weaknesses. Primarily, that it can contribute to unnecessary conflict, especially within organizational settings. Technology is an impersonal medium that can foster miscommunication, misunderstanding, mistrust and confusion. Moreover, attempts to resolve conflicts over electronic communication routinely result in matters only being made worse.

This one-day seminar will provide an increased awareness of the challenges associated with conflict management and technology.

Course InformationFacilitator: Bridget Brownlow, BA, MA, Con Res CertFee: $420 + HSTLocation: World Trade & Convention Centre

1-Day Seminar: December 7, 2015March 1, 2016May 26, 2016

What to do When Conflict Happens

Wherever there are people, there will be conflict. Each of us, you, your colleagues, your manager, your family members and friends each see the world through a somewhat different lens. We all have diverse goals, individual needs and values and varying perceptions of what is right, appropriate or fair. At times, these goals, needs, values and perceptions are going to differ — sometimes significantly which will, more often than not, lead to conflict. Sooner or later, we all find ourselves in conflict with someone over something.

This seminar will help you to gain a greater understanding of what conflict is — how it affects your organization, your coworkers and you. You will learn proven strategies and techniques for solving problems, improving cooperation and collaboration as well as creating long lasting solutions whether you are a party to the conflict or a third party helping others to resolve conflicts they are having with each other.

Participants will have the opportunity to complete the Thomas-Kilmann Conflict Mode Instrument by Kenneth W. Thomas and Ralph H. Kilmann.


Course InformationFacilitator: Rosemary Nichols, BA, MAFee: $1085Location: World Trade & Convention Centre

2-Day Seminar: November 16-17, 2015March 23-24, 2016

PROGRAMS

Certificate in Project Management for the Project Associate

Project Leaders! Increase your effectiveness and project practitioner knowledge, while preparing to challenge PMI’s PM certification exams. As a Professional, you and your organization will confirm that project management best practices are recognized, valued and applied within your organization.

Project Managers! According to recent research, 80% of high performing projects use a credentialed Project Manager. Become a certified Project Management Professional (PMP®) while becoming more proficient in the concepts, tools and techniques that underpin the certification exam. Enroll your project team members. Imagine the productivity and effectiveness of a team of people who understand project processes, speak a common language and use standard terminology.

Project Team Members! Fast track your career in Project Management. Be an integral part of your project’s success and get noticed for your project management savvy while preparing to become a Certified Associate in Project Management (CAPM®).

This eight-day certificate program is designed to prepare you to challenge and pass either the internationally recognized PMP® or CAPM® depending on your experience eligibility while giving you the tools and knowledge to be a more effective project leader and team member. Being a Certified Project Management employee will accelerate your career in Project Management and solidify your role as a knowledgeable project practitioner within your organization.

Certificate RequirementsThe Certificate in Project Management for the Project Associate consists of four two-day modules. The modules must be taken in order and completed within a one-year period.

• Module 1: Project Introduction and Project Integration — Learn about the project world, PMBOK® and project management terminology

2 DAYS November 25-26, 2015 April 5-6, 2016

• Module 2: Project Scope, Time and Cost Management — All about the Work Breakdown Structure and how to manage project duration


• Module 3: Project Quality, Stakeholder and Human Resources — How to manage within budget and other equally important aspects of the project


• Module 4: Project Communication, Risk and Procurement Knowledge Areas, Overall Course Review and exam Preparation — How to plan for risk, procurement and use the online CAPM® and PMP® Exam Simulators


Please note: Students wishing to challenge the CAPM® or PMP® must qualify and book their exam date independently.

8-Day Certificate ProgramFacilitator: Judi Vincent, PMP

Fee: $3,370

Fall 2015 Session:November 25 – December 15, 2015

Spring 2016 Session:April 5 – April 28, 2016

Location: Sobey Building, Saint Mary’s Campus

Visit trainatsmu.ca for a detailed brochure.

When registering for this course, I thought I had a good

understanding of Project Management. to my surprise,

it is much more complex than I anticipated, I have

learned an incredible amount and I am very happy I have

completed this course.

CASEY LEE MARtIn

“ “PROJECT MANAGEMENT PROGRAMS




PROJECT MANAGEMENT PROGRAMS

the Masters Certificate in Project Management

O ffered in partnership with the Schulich Executive Education Centre, York University, The Masters Certificate in

Project Management is one of the most popular project management programs in Canada, now graduating over 1,000 participants per year. Master the nine key areas of Project Management that are tested in the PMP® certification exam.

Founded upon the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide), this program gives you the knowledge and tools you need to consistently deliver projects on time, on budget and within scope.

Fast-tracked for completion in just 5 months…..delivered by expert instructors with extensive real world experience, this is an outstanding program for any professional who is pursuing a career in the fast-paced field of project management.

Choose from two different schedules: weekday or Friday/Saturday classes

Program Content

• Module 1: Program Introduction — Review course deliverables, expert instructors and teaching modules

1 DAY October 14, 2015 February 25, 2016

• Module 2: Project Planning and Control — A complete foundation in successful planning and implementation

3 DAYS October 29-31, 2015 March 9-11, 2016

• Module 3: Leadership, Communication and Stakeholder Management — Outstanding communication styles to ensure project success


• Module 4: Project Quality Management — Learn how to build quality measures into every project


• Module 5: effective Project Cost Management — Manage your projects through the lens of cost minimization


• Module 6: Procurement and Contracting Management — Successfully manage key vendors and partners

2 DAYS January 15-16, 2016 May 5-6, 2016

• Module 7: Assessing and Managing Project Risk — Approaches to evaluating project uncertainties and risks

2 DAYS January 29-30, 2016 May 26-27, 2016

• Module 8: Filling in the Gaps and Final exam — Review of key concepts and the Final Exam

2 DAYS February 12-13, 2016 June 9-10, 2016

• Module 9: Project Simulation 2 DAYS February 26-27, 2016 June 23-24, 2016

18-Day Certificate Program Fee: $7,875

Fall 2015 Session: October 14, 2015 – February 27, 2016 (Friday/Saturday Schedule)

Winter/Spring 2016 Session: February 25, 2016 – June 24, 2016 (Weekday Schedule)

All modules run from 8:30 am – 5:00 pm and include refreshment breaks, lunches, program material, and a certificate of completion.

This program is delivered in partnership with Schulich executive education Centre at York University.


Visit trainatsmu.ca for a detailed brochure.




effectively Addressing Risk and Change Management in Projects

Project Managers operate in an environment of risk and change. There’s no avoiding either, yet there are methods and techniques that can be used to identify and respond appropriately so that the success of the project is not jeopardized. Understanding and anticipating risk factors or implications of a change to the project is key. Determining what options and actions can and should be taken is critical to project success. Gain confidence that you’ll be better able to address risk in your next project by attending this interactive seminar.

Course InformationFacilitator: Hugh Richards, BA/ScFee: $1,085 + HSTLocation: World Trade & Convention Centre

2-Day SeminarNovember 9-10, 2015May 12-13, 2016

everyday Leadership essentials for Project Managers

If you’re a project manager then you’re a people leader. Often the bulk of the effort in delivering on project outcomes is not the technical aspect of the work. It’s your interaction and the dynamics of the people on your team. This two-day seminar has been custom designed for project managers who want to master the soft skills essential to project success: leadership and team development.

Leadership is easy to observe and describe, but often difficult to learn as a practical skill set, especially in a project environment. Are you an “innate” leader or an “accidental” leader? What’s the difference and why does it matter? Through a series of self-assessments, case studies and practice scenarios, project managers will learn specific leadership skills and behaviours, adapted to a project environment. The other half of the leadership equation is the team. This seminar will focus on practical tools for creating and maintaining team momentum, developing productive team dynamics, and establishing the optimal social context for project team success.

Course InformationFacilitator: Chip Clark, BSc, MEdFee: $1,085 + HSTLocation: Sobey Building, Saint Mary’s Campus

2-Day Seminar: November 23-24, 2015April 13-14, 2016

Scheduling and Time Management in Projects

Ask any PM what skills they want to improve and you’re likely to find planning and reporting on the top of that list. If you do these activities well, you’ll have fewer issues on your projects. It’s not that PM’s don’t build a plan but that these plans are often deficient in some areas. Failing to allocate appropriate resources or consider the support reporting will require at the outset can spell challenges throughout the project.

This course is designed to help those involved in project management to better plan, report on and manage project tasks. The course will take a practical approach to building project schedules using project participant engagement techniques and industry standard scheduling tools to build realistic schedules with achievable milestones. The course covers various project scheduling techniques such as resource allocation, dependency planning, date constraints, assumptions, risks associated with the schedule and how to report project progress through the use of project schedules.

Pre-Seminar Preparation: You will receive reading material prior to the course. We ask that you review the material and come prepared to discuss it.


2-Day SeminarJanuary 18-19, 2016June 13-14, 2016

84% of our EPd participants plan on returning for another seminar.

NEW

NEW




Scope Management and Stakeholders expectations in Project Management

Have you ever completed a project but failed to deliver on expectations to your project sponsor and stakeholders? Not an outcome you want to experience, but one that project managers can find themselves in if they haven’t invested in the time and work of developing a project charter that has all the key elements for project success. Those elements include good reporting and communication tools and techniques. If those are in place, there will be no project surprises.

This course is designed to help those involved in project management to build better project charters and to better understand how to engage stakeholders and sponsors throughout the life of a project. Participants will identify and document key elements of a project charter and how to establish project team member and stakeholder roles and responsibilities. The course will review practical communications and project reporting tools and techniques. It will also focus on managing the three key project constraints: time, cost and scope; to ensure there is quality instilled in the process to manage these constraints.


2-Day SeminarFebruary 29 - March 1, 2016June 27-28, 2016

Successfully Leading Multiple Projects

In today’s project driven corporate environment it is not uncommon for project leaders to end up managing five to 10 projects all at once. How do you handle competing priorities? How do you effectively schedule and manage multiple projects?

This intermediate seminar is ideal for project managers who are faced with juggling multiple projects, and need the understanding and skills to function effectively. Balancing diverse projects and work teams requires strong time management and scheduling skills. You will learn practical personal time management techniques that will help you to achieve realistic goals with your team members.

Prerequisite: Basic project management knowledge or an introductory project management course.

Receive 14 PDUs towards your PMI® Continuing Certification Requirements.

Course InformationFacilitator: Kathryn Pottruff, MSPM, PMP or Sandra Martyn, PMPFee: $1,275 + HST Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: February 16-17, 2016April 27-28, 2016


The Project Management Course

A project is any unique undertaking that creates a desired result. It contributes to one or more organizational objectives while achieving both project and product objectives. The five project management process groups, (Initiating, Planning, Executing, Monitoring and Controlling, and Closing) provide a comprehensive and practical view of an entire project from beginning to end.

The course provides a solid grounding in project management processes while recognizing the often neglected human side of project management. This is an ideal overview for anyone who is looking for a practical approach to managing projects. It includes a step-by- step approach and numerous techniques and templates.


Course InformationFacilitator: Kathryn Pottruff, MSPM, PMP or Sandra Martyn, PMPFee: $1,745 + HST or $2,705* + HST Location: World Trade & Convention Centre

* Register for both The Project Management Course and Using Microsoft Project® Workshop and save $200.

3-Day Seminar: September 28-30, 2015January 25-27, 2016April 11-13, 2016June 20-22, 2016


Using Microsoft Project® Workshop

Your projects just got a lot easier to manage thanks to our introductory Microsoft Project® software training workshop. This workshop format is ideal for managers and staff who are looking to improve their skills in using project management software. You will be lead through practical exercises which illustrate the software’s many features. The two days will also cover tangible management issues including: setting up a project, scheduling and assigning tasks, allocating costs and resources, and tracking progress.

Don’t miss this introductory workshop — you will wonder why you didn’t learn these project planning techniques and software skills earlier!

Requirement: You must bring your laptop computer with Microsoft Project® 2010 or 2013 Standard Version installed and your laptop power cord.


Course InformationFacilitator: Kathryn Pottruff, MSPM, PMP or Sandra Martyn, PMPFee: $1,160 + HST or $2,705* + HST Location: World Trade & Convention Centre

* Register for both The Project Management Course and Using Microsoft Project® Workshop and save $200.

2-Day Seminar:December 16-17, 2015April 7-8, 2016June 27-28, 2016


NEW


PROGRAMS


Carol LethbridgeScratching below the surface

My employer: HomeBridge Youth Society

My job: Human Resources Manager

My program: Certificate in Professionalism for the HR Practitioner

My motivation: I was in a youth care supervisory role, but was moving more into HR. I was looking for training to learn more about the field. I was eager to scratch below the surface.

My goal: I wanted to know this was an area I would enjoy working in. I also wanted to understand how I could make a difference in HR.

My main takeaway: I was very green. This was an eye-opening experience. Thanks to the face-to-face classroom setting, I was able to look at HR through three lenses: what we do at HomeBridge, what participants from other organizations do, and what the textbooks recommend.

My value-added: I enjoyed being able to reflect on our HR practices and assess how we measured up to best practices. I discovered we’re doing OK. My advice: Any opportunity you can get — formal or informal — to continue learning, take it. There is no downside. You walk away enriched.




FINANCIAL PROGRAMS

Certificate in Financial Management

Solid financial management is critical to the survival of every operation whether it is a large or small business, a non-profit

organization, or a government department. We continue to have to “do more using less” and “with full transparency.” So for many of us, knowing and understanding what the bottom line is, how to manage and influence it is becoming a critical competency.

The Certificate in Financial Management is designed to help you become more effective in managing the financial aspects of your organization. Completing the certificate will give you the knowledge to make better informed financial decisions and plan more effectively for the future.

Certificate RequirementsThe Certificate in Financial Management consists of four two-day modules. The modules must be taken in order and completed within a one-year period.

• Module 1: Financial Literacy — An introduction to financial terminology, the fundamentals of financial analysis and understanding financial statements

2 DAYS February 22-23, 2016

• Module 2: Predicting Your Financial Future — All about budgets, understanding cash flow and making reasonable projections

2 DAYS March 21-22, 2016

• Module 3: Rules about Taxation and Accountability — Gain a general understanding of basic taxation principles and corporate governance

2 DAYS April 11-12, 2016

• Module 4: Financial Decision Making — How to evaluate financial information to make decisions that will contribute to your organization or business as a profitable enterprise

2 DAYS May 2-3, 2016

8-Day Certificate Program Facilitator: Debi Peverill, BComm, CA

Fee: $3,260


Visit trainatsmu.ca for a detailed brochure

this course completely exceeded my expectations on every level! the facilitator, debi Peverill, was amazing. very knowledgeable

and made this learning fun! the facilities were great and the food wonderful! I would highly recommend this course for anyone

wanting to be engaged and learn about finances in business. Fabulous! thank you.

kERRY LYnn MERCER, Macquarries drugs Ltd. (A Manager’s guide to Financial Management)

“ “


PROGRAMS


FINANCIAL PROGRAMS

Added Bonus: Participants in any of Debi Peverill’s financial programs will receive free membership to her Painless Financial Learning website for a period of 12 months. You will find financial tricks and tips and a discussion forum dedicated to Executive and Professional Development participants exclusively.

Budgeting essentials

If accounting isn’t your background, it can be frustrating when tasked with reviewing budgets or trying to understand how transactions are recorded. This two-day seminar will simplify budgeting, accounting, and allow you to focus on keeping track of your finances. Starting with basic journal entries, you will learn how each entry builds to create the final financial statements. Learn about the key steps in budget preparation including month-end accruals and adjustments. This course is taught in an entertaining and easy-to-understand format that will leave you with sound knowledge about the essentials of budgeting.

elective Seminar for the Certificate in Skills for New Managers. See page 30.

Course InformationFacilitator: Debi Peverill, BComm, CA Fee: $765 Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: February 8-9, 2016June 1-2, 2016

A Manager’s Guide to Financial Management

Are you a manager and/or supervisor who needs to boost your understanding of all things financial? Do you find yourself in the awkward position of being responsible for budget issues but don’t have the knowledge to use the numbers presented let alone understand what they mean? If you have answered “yes” to these questions, then A Manager’s Guide to Financial Management is right for you.

The program starts with the most basic of financial literacy and then progresses to the interpretation of financial information you see on statements and reports. It is important to understand how the overall financial performance of your operation/unit is impacted by the management of working capital, financing choices or cost factors. You will leave this workshop with financial skills and knowledge

which will take the mystery out of accounting reports and financial documents and allow you to make better financial decisions.

Participants will receive a copy of Painless Financial Literacy by Debi Peverill, BComm, CA.

Course InformationFacilitator: Debi Peverill, BComm, CA Fee: $1,195 + HST Location: Sobey Building, Saint Mary’s Campus

3-Day Seminar: January 18-20, 2016June 20-22, 2016

Instructor Debi Peverill



HUMAN RESOURCES PROGRAMS

Certificate in Professionalism for the HR Practitioner

Build your career in Human Resources with a six-day certificate packed with practical content and proven concepts to

help you become a well-rounded HR practitioner.

In Human Resource Management, practitioners are expected to be both knowledgeable and capable to make recommendations that will positively impact the growth of their organization. How will changes in demographics affect your organization’s hiring practices, employee relations or performance management systems? Does your organization have appropriate policies against harassment? Would implementing a compensation plan with a range of incentives better support your organization’s business objectives?

The Certificate in Professionalism for the HR Practitioner offers you an understanding of the many aspects and trends in the HR field and how they can be used effectively within your organization.

Certificate RequirementsThe certificate must be completed within a one-year period. Participants must complete all three required seminars.

• Prerequisite: Completion of essential Skills for the Human Resource Practitioner (or equivalent) or a minimum of one year’s human resources experience.

2 DAYS December 16-17, 2015 March 29-30, 2016

3 Required Seminars• Compensation Planning Basics for

HR Practitioners — Understanding the relationships between compensation, HR and business strategies

2 DAYS February 1-2, 2016 April 18-19, 2016

• Legal and Human Rights Issues at Work — Developing human resource policies that comply and respect legislation, and best practices

2 DAYS May 18-19, 2016

• Talent Selection, Development and Retention — Job fit and how to choose the right people for the right roles

2 DAYS February 29 - March 1, 2016 June 7-8, 2016


Fee: $2,425

Register for the Certificate in Professionalism for the HR Practitioner and receive a discount of $200 off the regular price of your third seminar.

84% of those who take an EPd seminar list career development as their goal.



Compensation Planning Basics for HR Practitioners

In today’s business environment, compensation comprises the largest expense for most companies. It is imperative that managers and HR practitioners understand what constitutes compensation, and how to effectively manage compensation-related activities.

This two-day seminar will analyze the complex relationships between compensation, HR and business strategies. Participants will explore key terms such as base pay, incentive pay, total compensation, as well as job evaluation and salary ranges. By understanding the foundations of compensation planning, managers will be equipped to use it to enhance the business strategy of their organization.

Prerequisite: A minimum of one year’s human resources experience or completion of Essential Skills for the Human Resource Practitioner (or equivalent).

Required Seminar for the Certificate in Professionalism for the HR Practitioner. See page 24.

Course InformationFacilitators: Cassandra Dorrington, FCMA, MBA, CHRP or Cynthia Dorrington, CTT+ Fee: $875 Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: February 1-2, 2016April 18-19, 2016

essential Skills for the Human Resource Practitioner

All organizations, large and small, rely on the performance of their people to succeed. As companies grow, it becomes necessary to develop systems and processes that support the human capital of the business. Human Resource Management is no longer just an administrative role; it has become professionally recognized and strategically necessary for high performing organizations. Often, the HR leaders of the organization are the ones that can have the most impact on the lives of the employees and in the success of the organization.

Essential Skills for the Human Resource Practitioner is an introductory course that examines the many aspects of an HR Practitioner’s role.

Prerequisite for: All three required programs for the Certificate in Professionalism for the HR Practitioner.

Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $875 + HST Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: December 16-17, 2015March 29-30, 2016

Implementing effective Performance Management

Effective performance management provides enough guidance for people to understand what is expected of them. It provides enough flexibility so that individual creativity and strengths are nurtured. It provides enough control so that people understand what the organization is trying to accomplish. Effective performance management sets new employees up for success, so they can help your organization succeed.

Once-a-year employee performance reviews/appraisals do not constitute effective performance management! These types of processes often lead to “surprises” and misunderstandings that negatively impact employee morale and frustrate managers.

In this two-day workshop, participants will learn concrete guidelines and practical steps necessary to effectively manage employee performance in the workplace. Useful tools and templates will be provided to evaluate and measure individual performance and optimize organizational productivity.

Course InformationFacilitator: Darlene Worth, PhD, CHRPFee: $875 + HST Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar:January 21-22, 2016June 15-16, 2016




Legal and Human Rights Issues at Work

Human rights law has had a great impact on workplaces in the last two decades. HR practitioners are responsible for not only knowing and following the law, but also creating a dizzying array of policies, services, and programs to ensure legal compliance. HR practitioners need to acquire the hard knowledge and the human skills to deal with changing demographics and challenging ideas and attitudes in the workplace. This seminar will demonstrate good human resource practices and policies against harassment, explore the meaning and practice of employment equity, and look at key HR legal issues of the day.



Course InformationFacilitators: Larry Haiven, BSc, MPM, PhD and Judy Haiven, MA, PhD Fee: $875Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: May 18-19, 2016

Talent Selection, Development and Retention

Talent Management for any organization is a continuous process. This program will illustrate how each step of the process is equally important. Job fit has been determined by The Harvard School of Business to be more important than education, skill and experience. A comprehensive recruiting process can eliminate the gut reactions that frequently result in a wrong hire. On-going performance management, coaching and development have been proven to have a larger impact on retention than annual salary increases. In addition, we will explore best practices in creating healthy and sustainable workplaces. In the end, it is the people that achieve the overall strategic objectives of an organization. Having the right people in the right roles and providing the right kind of environment are the keys to achieving organizational success.

Participants will leave with tools and templates that will enable them to immediately put learning into practice. A personal plan of action that will identify next steps and personal development options will be created for each participant.



Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $875 Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: February 29 - March 1, 2016June 7-8, 2016

Writing effective HR Policies and Manuals

In its simplest form, a policy is nothing more than a written record of a workplace rule that members of an organization must follow. Policies serve many important functions. They communicate values and expectations for how things are done in your organization. They keep the organization in compliance with legislation and provide protection against employment claims. Policies serve to document and implement best practices appropriate to the organization. They support consistent treatment of staff, fairness and transparency.

HR policies aide management in making decisions that are consistent, uniform and predictable. The absence of HR policies (or poorly written ones) can lead to confusion, inconsistency, and a host of other negative impacts in the work environment.

This two-day workshop will make use of practical exercises and case studies to equip participants with hands-on experience in the art and craft of HR policy writing.

Course InformationFacilitator: Darlene Worth, PhD, CHRPFee: $875 + HST Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar:November 30 - December 1, 2015April 25-26, 2016

PROGRAMS


MANAGEMENT AND LEADERSHIP PROGRAMS

Certificate in Building a Workplace-of-Choice

Managers can play a pivotal role in the success and impact of a workplace culture. That is, if they understand why

it is important and how best to support it.

Building a Workplace-of-Choice benefits those working in it and those you want to attract to work with you. Acting to implement and maintain the elements for a Workplace-of-Choice takes effort and commitment. It is important that the commitment is attained from all levels of the organization. The foundational session, Fostering Workplace Excellence explores the concept as it has evolved in current practice. Central to this is the need to have standards and best practices which are subject to regular evaluation. You’ll discover in this seminar, that the elements for successful adoption of a workplace-of-choice approach can fit your department or unit, regardless of its size or scope.

The two follow-up seminars: Developing Engagement Practices and Creating a Respectful Workplace explore areas that most managers feel ill-equipped to approach. In large part, the challenge is to understand on what and where they should channel their focus. Developing Engagement Practices starts with a look at workforce trends. By understanding who employees are and more importantly what they value, one can begin to look at systems and practices that may fit better. Creating a Respectful Workplace explores workplace climate across all temperatures. This seminar covers the preparation, implementation and evaluation stages for a respectful workplace initiative.

Managers can contribute and build workplaces of choice, in their unit, across a department or throughout an organization. This certificate builds understanding and capacity for managers to do just that.

Certificate RequirementsThe certificate must be complete within a one-year period. Participants must complete all three required seminars starting with the Fostering Workplace Excellence seminar.

3 Required Seminars

• Fostering Workplace excellence — explore the costs and benefits of a Workplace-of-Choice


• Developing engagement Practices — learn about the challenges and opportunities of attracting and engaging the new workforce


• Creating a Respectful Workplace — understand the true value of a respectful, inclusive, and harassment-free workplace



Fee: $2,195

Register for the Certificate in Building a Workplace-of-Choice and receive a discount of $100 off the regular price of your third seminar.

Creating a workplace-of-choice requires some internal research. Only by analyzing what you’re doing well as an employer can

you understand where there’s room for improvement. the employment philosophy you build needs to align with the organization’s

business strategy, culture and talent requirements. that’s a process within your control.

BREndA FAIR, Instructor

“ “




Certificate in Engaging Stakeholders and Leading Change

In today’s world change is the routine. Half of everything you know about doing your job will be obsolete in 3-4 years — the trouble is

nobody knows which half.

To lead successfully in this fast-changing and complex world, you have to be able to engage multiple stakeholders and tap their strengths to create win-win-win solutions, get buy-in and commitment to ongoing change, and break away from ‘the way it’s always been done’ to create solutions that will work not only today, but tomorrow. On top of this, we are moving into the greatest labour crisis in history as the baby boomers retire en masse, and younger workers have different demands and expectations. They have zero tolerance for autocrats and bureaucrats — they want coaches and mentors, not bosses — and they want to be engaged in developing the strategies they implement. This certificate program provides you with the foundational skills you need to navigate complexity and lead co-creatively.

Participants will receive a copy of the book Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day by Michael D. Basch, upon completion of all three required seminars. The principles of this book are applied and built on through this certificate program and you will benefit from the lessons learned by the creator of FedEx’s systems for innovation, change and outstanding service.

Certificate RequirementsThe certificate must be completed within a one-year period. Participants must complete all three required seminars and the Applied Study Project in the Making Change Work seminar.

3 Required Seminars

• Making Change Work — Apply a proven process to ensure complex change will work in your organization


• engaging Stakeholders — A proven framework for engaging stakeholders at all levels, within and outside your organization


• AligningTeamandOrganization: The Personal Approach — How to skillfully align your organizational needs with your team’s needs

2 DAYS March 7-8, 2016 May 30-31, 2016


Fee: $2,745

Register for the Certificate in Engaging Stakeholders and Leading Change and receive a discount of $200 off the regular price of your third seminar.

PROGRAMS



Certificate in Managing today’s Workforce: Managing Self, Others, and the Organization

the complex diverse working environment of today requires greater flexibility, knowledge and skills than ever before

to achieve the results demanded by employers. Modern science has given us greater insight into the motivation of personal behaviour and also challenged the effectiveness of many traditional models of leadership and management.

The Certificate in Managing Today’s Workforce is designed to address these situations, giving the participant new insights, knowledge and skills in managing people to achieve the best results. Through exploring perspectives, heightening understanding, explaining new theories and models and developing practical applications, managers will walk away with a more complete picture of what is required to be a successful leader today.

This program is designed for managers who are looking to assess the effectiveness of their current skills, further develop their potential and/or update their repertoire/toolkit to achieve better and sustainable results.

In every course, we answer why, what and how to make the changes necessary to reach your full potential. Through assessments, peer learning, and dynamic instruction, participants will develop awareness of their strengths and challenges. Relying on interactive learning principles, participants will engage in group discussion, co-create action plans, and build skills in a collaborative learning environment.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete all five required seminars.

Prerequisite• Experienceasamanager(minimum

2 years) or completion of Fundamentals of Managing in Today’s Workforce.

3 DAYS October 5-7, 2015 January 12-14, 2016 April 6-8, 2016

5 Required Seminars

• Maximizing Your Management effectiveness — discover your strengths, learn how to maximize them, and develop strategies to become more effective as a manager today

2 DAYS October 21-22, 2015 January 25-26, 2016 April 25-26, 2016

• Understanding People Dynamics — become familiar with some of the latest models in understanding people and learn ways to create a more engaging and trusting work environment

2 DAYS November 18-19, 2015 February 22-23, 2016 May 25-26, 2016

• Influencing Behaviour and Developing Potential — develop understanding and skills in bringing out the best in people to create environments where alignment and collaboration are the norm

2 DAYS November 4-5, 2015 February 8-9, 2016 May 11-12, 2016

• Confronting Conflict and Change — learn constructive processes, develop skills to help others deal with change and handle conflicts in a positive way, at work and in life

2 DAYS December 2-3, 2015 March 9-10, 2016 June 6-7, 2016

• ensuring effective Organizational Structure and Process — examine and ascertain your current organization’s ability to meet current challenges to succeed in today’s environment.

2 DAYS December 16-17, 2015 March 23-24, 2016 June 23-24, 2016


Fee: $3,875

Register for the Certificate in Managing in Today’s Workforce and receive a discount of $500 off the regular price of your fifth seminar.

NEW




Certificate in Skills for new Managers

Ask anyone in management what advice they would share with someone wanting a career in management and you will get

lots of different answers. But a common thread is that it will involve learning. With that in mind, the Certificate in Skills for New Managers was developed to give you learning experiences to prepare you for that next position.

Everyone’s path to management will vary, just as your education and work experience leading to that point is unique. The first step is to understand your skills and attributes and how they will translate into a role as a manager. Leadership Skills for the New Manager will provide you with an action plan, including what areas you may want to focus your next courses on.

For many beginning in management, the responsibility of overseeing and developing budgets is a challenge because they don’t understand the concepts. For others, it’s figuring out how to think strategically, in line with the organization while keeping personal goals in mind. Every new manager must understand that a large part of their job involves human resources and so it becomes very important to learn how to best work together. Ultimately the responsibility of every manager is to build processes that work — personally, for the team and for the organization. What you will be doing will change, so how you think about and approach that work will need to change.

Any new opportunity requires that you build on your current skills and learn new ones. By enrolling in the Certificate in Skills for New Managers you will be gaining fundamental skills in the specific areas you need, while learning from the experiences of other new managers joining in the certificate program. Some of the seminars in this program require some advance preparation to ensure you get the most out of the program.

Certificate RequirementsThe certificate must be completed within a one-year period. Participants must complete the required Leadership Skills for the New Manager seminar plus two elective seminars.

Required Seminar• Leadership Skills for the new Manager

— Develop a plan to prepare for a career in management


Choose 2 elective Seminars

• Applying Strategic Thinking — Connects how on a day-to-day basis you can apply strategic thinking


• Budgeting essentials — Learn how each entry builds to create the final financial statements


• Developing Managerial effectiveness — Learn to Prioritize, Plan, Prepare and Perform

2 DAYS March 21-22, 2016 June 23-24, 2016

• essentials of Managing People — HR is the role of every new manager, understand fundamental HR practices and how best to work together

2 DAYS January 18-19, 2016 May 16-17, 2016


Fee: $2,195

Register for the Certificate in Skills for New Managers and receive a discount of $100 off the regular price of your third seminar.

I found the information relevant and well presented. A good mix of activities, slides,

videos and materials made the learning easier. the humour helps as well!

JuLIE HAnnAM, Annapolis County Municipal Housing Corp. (Leadership Skills for the new Manager)“

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PROGRAMS



Certificate in team Building and group dynamics

An effectively working team can accomplish far greater results than the same number of people working

independently. However, there are no guarantees that all teams will work well together. In the Certificate in Team Building and Group Dynamics, the focus is on team building and how best to develop positive group dynamics.

Teams develop in stages and each of those stages contributes to the overall development of a strong team. The time spent to determine how the team will work together, what the roles are for the various team members including the leader and what will be used to measure the team’s outcomes are all essential to team development.

All teams experience differing group dynamics and it is important to understand how you can and will work together despite differences. Team members and leaders who understand how to diagnose and intervene in group dynamics will also be able to confidently meet the challenges that inevitably arise within any group.

The courses in the Certificate in Team Building and Group Dynamics will help you focus on how to develop a team to work together to achieve success and manage team issues effectively and appropriately.

Certificate RequirementsThe certificate must be completed within a one-year period. Participants must complete all three required seminars.

3 Required Seminars

• Building Strong and Successful Teams — Learn the fundamentals of a strong team and how to create or develop a team that will successfully achieve its outcomes


• Interventions for effective Group Dynamics — Develop your ability to observe and intervene in group dynamics effectively so that you keep your team members on track to achieve results


• Recognizing and Managing Personality Differences — How do different personalities and behaviour types interact in the workplace

2 DAYS January 25-26, 2016 May 9-10, 2016


Fee: $2,195

Register for the Certificate in Team Building and Group Dynamics and receive a discount of $100 off the regular price of your third seminar.

NEW




Applying Strategic Thinking

This two-day seminar is for managers and employees responsible for developing, implementing or participating in strategic initiatives or projects within an organization.

Applying Strategic Thinking is structured to enable you to identify and develop practical strategic and innovative thinking; you will have tools immediately applicable to the work environment. Your understanding of your role within your current organization and how to develop stronger alignment between personal strategy and organizational strategy will be enhanced. You will go through the process of identifying your organization’s strategic plan and begin to understand the strategic thinking that went into the development of the plan. Next you will work on understanding how to apply the concepts of strategic thinking to your day-to-day activities, identifying tools to embed innovative and strategic thought within your organization and utilizing the tools learned to enhance your work environment.


Course InformationFacilitator: Michael Sanderson, BA, MBA Fee: $765 Location: World Trade & Convention Centre


Building Strong and Successful Teams

Most workplaces operate within a team environment and depend on the strength and success of that team to achieve outcomes. This two-day course focuses on the workplace team and its value. As a foundation, it is important to examine the ways in which teams are created, developed and managed. Much can be learned from identifying the strengths of a fully functional team and the pitfalls of a dysfunctional one. Central to the success of any team is the ability of team members to communicate clearly with each other. This works best when established within the framework for the team and reinforced by team leadership. Once functioning, determining the impact of the team requires measurement and evaluation. Success is then determined by achieving the team outcomes.

Throughout the seminar, participants will take part in interactive exercises which will lead to a better understanding of how to create or re-design a strong and successful team.

Required Seminar for the Certificate in Team Building and Group Dynamics. See page 31.

Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $765Location: World Trade & Convention Centre




Developing Managerial effectiveness

This two-day program helps new managers implement the 4 P’s (Prioritize, Plan, Prepare, Perform) of effective management in their work and as individuals. Participants will assess their strengths and weaknesses and develop goal plans for increased effectiveness. You will look at time-use effectiveness from both an individual and organizational perspective. It is a great way to gain the skills necessary to build Continuous Improvement plans. Effectiveness includes both strategic, high-level planning and day-to-day prioritization and delegation techniques. The number one rated need for employees is to work for effective and efficient managers; this program will help you develop the skills to be that manager.


Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $765 Location: World Trade & Convention Centre

2-Day Seminar: March 21-22, 2016June 23-24, 2016

essentials of Managing People

This program is designed for new managers in both public and private sectors who want to explore key issues in managing people. Managers in all departments play multiple roles without having formal education or orientation in human resources management. This program will provide an introduction to HR management for front line non-HR managers and specifically focus on where the roles of the HR department and the front line manager intersect. Some organizations do not have an HR team and in these organizations, the manager’s HR responsibilities are even more significant. Whether you work in a unionized or non-unionized environment, the functions of HR will be a part of your everyday life and this course aims to de-mystify HR for the non-HR manager.

This two-day session will be a lively, interactive seminar where participants will share their own experiences and learn from each other.




Interventions for effective Group Dynamics

Participation is both a blessing and a curse: a blessing because it brings energy, commitment, and new ideas to our workplaces and communities; a curse because the more people that are involved in a group process, the more challenging it is to get good work done.

This workshop is designed to help anyone involved in group work keep their team members on track and achieve results in a harmonious and efficient manner. Whether you are a facilitator, supervisor or a committed team member, this workshop will help you develop your ability to observe and intervene in group dynamics effectively. Team members and leaders who are educated in how to diagnose and intervene in group dynamics are able to confidently meet the challenges that inevitably arise when a group commences its work.

Participants will receive a copy of Facilitator’s Guide to Participatory Decision-Making, Sam Kaner, et al.


Course InformationFacilitator: Alison McEachern, MEd Fee: $765Location: World Trade & Convention Centre

2-Day Seminar: February 17-18, 2016June 14-15, 2016

The Leadership effectiveness Analysis (LeA) 360º™ Individual Session

If you are in a leadership or management position, at some point you may wonder how effective you are in your role. You may be meeting your own expectations, but what about those of your bosses, colleagues and direct reports? To do your job well, you could benefit from their opinions as well. Now there is a way to tap into that feedback. The Leadership Effectiveness Analysis (LEA) 360ºTM is a well-designed assessment tool that will give you a “diagnostic” snapshot of your approach to leadership. It has been well accepted by a wide range of organizations and is used by over 150 consulting companies around the world.

You will get information on your perception of where you spend your time and energy as a leader, compared with the perceptions of your boss, peers, and direct reports. Your data is compared to that of over 68,000 people in leadership positions who have gone through this program in North America in the last three years. So this provides you with an excellent base from which to fine tune your leadership development.

Course InformationFacilitator: Eileen Pease, MEdFee: $1160 + HST

I found this course very informative and very good use of time. the group interaction is very good and helps overall

understanding of the topics. Course is just the right length of time, meaning you are not lectured from start to finish.

no boredom. Brenda is an outstanding facilitator and I look forward to the next course.

CHRIS LEBLAnC, Maxsys Staffing & Consulting (developing Managerial Effectiveness)

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Leadership Skills for the new Manager

So you’ve mastered your craft, you’ve learned the ropes. Now what? Should you pursue a career in management? How will you know if leadership is for you? Or maybe you have been newly promoted. What does a manager really do? Management can be both challenging and rewarding and this two-day seminar will help you decide whether it is the right fit for you and what you need to do to work towards it. Increased income comes with increased responsibilities. Find out if you are ready to be a manager.

Required Seminar for the Certificate in Skills for New Managers. See page 30.

Pre-Seminar Preparation: Self-assessment is a key ingredient in this seminar. To help you understand your current management abilities, you will be asked to do an online assessment. When you complete the assessment, you will be provided a report that is yours to keep and use during the seminar.



Mentoring Fundamentals for Mentors & Mentees

In these fast changing and uncertain times mentoring can be a powerful force. When it works, mentoring can be a dynamic method to preserve or shift culture, develop current and future leaders, support diversity and integration. It can play a key part in an organization’s talent management processes, support change initiatives, and ensure knowledge transfer within an organization.

Mentoring has proven to be extremely effective in engaging and retaining employees, recognizing and developing their potential and building learning capacity. Positive and constructive relationship experiences with quality mentors sets mentees up for better possibilities of achieving career success and overall fulfillment in their lives.

Mentor Workshop — For Mentors AnD MenteesWhat is unique about these two workshops is the integrated approach — both the mentor and the mentee step into a mentoring partnership with clarity, confidence and inspiration.

Both mentor and mentee get fundamental grounding in the five stages of the mentoring relationship. Both will understand the preparation required to negotiate and enter into a successful long-term learning and development relationship. Both will gain an understanding of their responsibilities and the essential competencies required to make the mentoring partnership work.

This integrated approach ensures both partners know exactly what to do to achieve mentoring success, and therefore can ensure achievement of the organization’s goals.

Mentor Course InformationFacilitator: Kevin Schwenker, FCMCFee: $895 + HSTLocation: World Trade & Convention Center

2-Day Seminar:October 5-6, 2015April 25-26, 2016

Mentee Course InformationFacilitator: Kevin Schwenker, FCMCFee: $475 + HSTLocation: World Trade & Convention Center

1-Day Seminar:October 7, 2015April 27, 2016

Contact [email protected] for details on requirements for not-for-profit bursary access and to register.

I am surprised this training has never been available

before. Eye opening. Mentoring is my new networking

tool. Cutting edge. I plan in bringing diversity to my

profession through mentoring. Every Organization

should be aware of the power of mentoring.

AndREW SutHERLAnd, nS natural Resources

NEW

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mailto:conted%40smu.ca?subject=



Recognizing and Managing Personality Differences

We are all individuals with our own personalities. We know this yet we often treat each other as extensions of ourselves because there is safety in familiarity. But this can cause difficulties, because while we often have many commonalities with each other, there are still differences. Frequently these differences, whether in perception, belief, values, or expectations can take precedence and cause conflicting opinions or interpretations of situations. These differences can cause an emotional hijack, blocking or preventing a more rational response. If not handled properly we can damage a relationship, build resistance to our efforts, slow down processes or outright fail in achieving our tasks/goals whether they are individual or group.

In this seminar we’ll explore the motivation behind different behaviours using different behavioural models, the role that perception plays in misunderstanding, and how to manage different or contrary expectations. We’ll look at assessing and managing our own behaviour, becoming more aware of others and building positive relationships, reducing or eliminating resistance, and getting commitment to achieving common tasks.


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEd Fee: $765Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar: January 25-26, 2016May 9-10, 2016

A Responsive Planning Framework

Does your roadmap for planning feel like it has more roadblocks than directions? Once stalled do you have strategies for getting started again?

The single biggest failure of planning is treating adaptive challenges as technical problems. The next failure is attempting to create rigorous, standardized approaches to planning. What usually happens is that those approaches continue to perpetuate the situations or outdated strategy you are trying to change. One solution is adaptive strategy development. It creates a responsive framework that adapts thinking to address problems or issues as they change and evolve. This one-day seminar is an introduction to an iterative approach to planning and strategy development using the Chaordic Field and Stepping Stones, which draw on the best elements of chaos and order.

In one day, you will experience a taste of a different approach to your planning and strategy development needs, an approach that invites engagement of others in the process. You will have the opportunity to practice application to your specific situation or context in small group conversations throughout the day.

Course InformationFacilitator: Kathy Jourdain, MBA Fee: $420 + HST Location: World Trade & Convention Centre

1-Day Seminar: October 28, 2015March 3, 2016June 22, 2016

Aligning Team and Organization: The Personal Approach

When are people most productive? When you’re getting them to do what you want, or when you’re getting them to do what they want?

In the organizational world we talk a lot about leadership for “employee engagement,” but what are we really talking about? In this course you will learn how engagement is, above all, about attitude. In leading a team, you have to become skillful at working with people’s attitude. The trouble is, attitude is personal, and we usually think business is not. We try any number of impersonal leadership models, strategies and incentives, and most of the time they don’t work. That’s because to be an effective team leader you have to get personal. It’s not about psychologizing or leading emotional encounter groups. It’s about being skillful enough to align what your organization wants with what your people want, so they eagerly give their best performance.

This highly experiential course will give you the skills you need to engage people at the deeper level of their personal attitude. You will learn to apply the 7 slogans of effective team leadership, and the 3 questions that tell you how to align organizational needs with the personal needs of your people. You will also learn personal leadership practices to help you bring your own most clear and productive attitude to your leadership challenges, no matter what the crisis of the moment presents.

Participants will receive a copy of the book Keep Your People in the Boat, by Crane Wood Stookey.

Required Seminar for the Certificate in Engaging Stakeholders and Leading Change. See page 28.

Pre-Seminar Preparation: Prior to the course you will receive a memo and some readings from your instructor. We ask that you read the material and come prepared to discuss it.

Course InformationFacilitator: Crane Wood Stookey, MSc Fee: $875 Location: Sobey Building, Saint Mary’s Campus

2-Day Seminar:March 7-8, 2016May 30-31, 2016

NEW

Instructor Michael Sanderson




Building Trust within the Organization

Earning the trust of your clients, partners, suppliers and your co-workers is critical to your long-term success. Whether your goal is to increase revenues or build your reputation with your clients, trust is crucial.

This one-day seminar is designed to give employees the tools, skills and action plans required to master the steps to building, strengthening and protecting trust. Built by a trust expert and endorsed by scientists, Natalie Doyle Oldfield will share the Building Trust Model™ and the Eight Principles of Building Trust© with seminar participants. The model incorporates the scientific indicators, dimensions, and criteria individuals use to determine to trust. Everyone in an organization has a part to play in building and strengthening trust. This seminar will give participants an opportunity to commit to individual initiatives to build and strengthen trust.

Course InformationFacilitator: Natalie Doyle OldfieldFee: $420 + HSTLocation: World Trade & Convention Centre

1-Day Seminar:November 25, 2015May 9, 2016

Collective Decision-Making Practices

Increasing complexity in our fast-paced world often leaves us wanting for good decision-making processes — especially when we are pressed for immediate action and results. The reality of what often takes place is poor decision making. Why? Key decisions taken by one individual — even one expected to make a decision — often fall short. One person does not always have the full picture or unexpectedly meets resistance once the decision is made. Collective decision making often misses the mark if dissension, debate or strong personalities dominate the process, which leads some people to just give up.

A critical component in any decision-making process is understanding the role your “world view” plays and how it influences your function as a leader. Another is understanding whether the decision is to solve a problem or to manage an ongoing cycle available on a continuum of choice — or polarity management. This one-day seminar will explore the concept of world view and present a framework to help you appreciate the collective knowledge available in groups.


1-Day Seminar: October 27, 2015March 2, 2016June 21, 2016

Creating a Respectful Workplace

As a concept, respect sounds simple. In fact, practicing respect on a consistent basis is an emotional competency that requires awareness and practice. But the effort is worth it. Nowhere is this more evident than at work. Respect promotes cooperation, open communication, creativity, commitment and safer workplaces. The most current research shows it to also positively impact employees’ job satisfaction and physical health.

To be a “Workplace-of-Choice,” it is important to ensure a respectful, inclusive, and harassment-free work climate. This two-day workshop, which is anchored in the principles of emotional intelligence, behavioural psychology and neuroscience, will provide participants with the essential insights and skills necessary to create and maintain a respectful workplace environment, a critical step on the journey to becoming a “Workplace-of-Choice”.

Required Seminar for the Certificate in Building a Workplace-of-Choice. See page 27.

Course InformationFacilitator: Darlene Worth, PhD, CHRP Fee: $765 Location: World Trade & Convention Centre


Critical Thinking and Strategic Problem Solving

Organizational success requires leaders with exemplary problem solving skills — leaders who are adept at examining problems and opportunities critically, and implementing solutions that increase competitiveness and improve performance.

This seminar introduces you to a systematic and flexible approach for tackling challenging leadership issues. Drawing on cutting-edge best practices, the program offers a step-by-step process for problem solving, exploring alternatives, and generating highly creative solutions, applicable in any area of your business. Based on Alex Lowy’s best-selling business book No Problem, the seminar provides examples, processes and approaches that enable managers to quickly cut to the heart of strategic and organizational decisions.

Participants will receive a copy of Alex Lowy’s best-selling business book No Problem.

Pre-Seminar Preparation: You will receive readings and a letter from your instructor prior to the course. We ask that you review the material and come prepared to discuss it.


Course InformationFacilitator: Alex Lowy, BA, MES Fee: $1,275 + HST Location: Sobey Building, Saint Mary’s Campus



As a young professional I appreciate the opportunity to learn from an innovative

and creative facilitator as well as diverse and experienced classmates.

LAuRA MCLEAn, Canadian Museum of Immigration (Engaging Stakeholders)“

“NEW



Developing engagement Practices

There are two main concerns when creating a Workplace-of-Choice: the systems put in place and a focus on the employee. This workshop will provide participants with hands-on tools and practices that will address both.

Many organizations suffer from the “that’s the way we’ve always done it” syndrome, leaving them with a disengaged workforce and a dwindling bottom line. The workforce of the 21st Century is much different than even 30 years ago. Employee needs reflect the diversity of the workforce. Multi-generational and multi-cultural, today’s workforce has multiple expectations! It is no longer enough to provide a salary or a wage. To attract and keep the workforce that is necessary for success, organizations must create an environment that fulfills the needs and expectations of its employees on an individual basis. Understanding and achieving employee engagement is critical in the creation of an environment that allows each person to do his or her very best work, ergo maximizing organizational productivity.


Course InformationFacilitator: Darlene Worth, PhD, CHRP Fee: $765 Location: World Trade & Convention Centre


engaging Stakeholders

In today’s complex world you need to engage many other stakeholders in your change initiative and get their ‘buy-in’ and commitment to moving forward. Often you need to engage them in co-creating the way forward, aligning many different agendas and needs.

As the old adage says, people don’t resist change. They resist being changed. One of the greatest reasons that most change projects fail is forcing change on others rather than investing the time to engage them and build their buy-in and commitment. Most people say they don’t have the time to do this, but they always seem to have time to deal with the mess that happens afterwards when they don’t. This program will show step-by-step how to engage and involve your stakeholders — employees, shareholders, suppliers, customers, members of your community and more.

These are especially relevant with the different demands laid out by the younger generations in the workforce. Unlike boomers, they will not simply do as they are directed. They need to understand and buy-in to their work and they need to be engaged. This course will provide you with a proven framework for engaging stakeholders both within and outside of your organization, and at all levels. You will also learn a five-step method for building buy-in and commitment to change, no matter how large your change project. You’ll learn how to apply this process with individuals and with multiple stakeholders.


Course InformationFacilitator: Ravi Tangri, MSc, MBA Fee: $875 Location: Sobey Building, Saint Mary’s Campus


Finding Solutions: Harnessing Human Dynamics

There are some problems for which the solution is simple and easy to see. For more complex issues, it is not so simple or easy and quick solutions often generate more unanticipated problems. If you need to understand how to resolve complex problems, consider that greater complexity requires a different approach: Theory U. Central to this theory is the impact that focusing attention and intention can have on reaching outcomes. This will allow us to see more clearly the underlying cause or issue and invites a more informed resolution.

This one-day seminar on Theory U will help you understand the role of human dynamics in change.


1-Day Seminar:October 26, 2015March 1, 2016June 20, 2016

Instructor Ravi Tangri




Instructor Harriette Schumacher



Fostering Workplace excellence

Award programs that recognize “Employers-of-Choice” and “Best Places to Work” are common, but what do they mean and are they actually beneficial to an organization? Many programs are used to promote the company to new recruits but are there other benefits?

Quality standards and best practices identify several categories that require evaluation and focus. Some of these categories address Health and Wellness, Compensation, Leadership, Engagement, Culture, Recognition, Incentives and Benefit programs. How these programs are implemented is as varied as the organizations that adhere to them. For a program to work, there must be investment at the top and commitment at every level.

This workshop addresses the foundations of a solid program, what is required and what the challenges are. Participants will be provided with concrete examples and tools enabling them to move their organization forward toward becoming a Workplace-of-Choice.



2-Day Seminar: November 18-19, 2015March 9-10, 2016

Fundamentals of Managing in Today’s Workforce

Today’s work environment is increasingly complex. The landscape of leadership is changing rapidly, success is linked to one’s ability to adapt and evolve. Managers today need new skills and attributes in order to be successful because employees are looking for leaders, coaches, and guides. Exceptional managers must be superior communicators, time managers, delegators, and perceptive of people dynamics. This workshop will help managers discover what’s required in order to succeed today, and build the confidence to take the required steps for tomorrow.

Participants will focus on the critical skills needed as a manager through interactive learning which will include discussions, reflection, lectures, and small group work.

Course InformationFacilitator: Harriette Schumacher, BA Fee: $1,195 + HST Location: World Trade & Convention Centre

3-Day Seminar: October 5-7, 2015January 12-14, 2016April 6-8, 2016

Influencing Behaviour and Developing Potential

It’s a generally accepted philosophy that people want to do well. The issue is that they may not even recognize, let alone know how to develop their potential. Most times bosses, employees, clients, and business partners may be unaware of the impact their behaviour or performance is having on others or the success of the organization’s endeavours. In this seminar you will discover the science behind motivation and what’s required to change attitudes and behaviours. Participants will develop their understanding and skills in bringing out the best in themselves, and others.

Required Seminar for the Certificate in Managing Today’s Workforce. See page 29.

Course InformationFacilitator: Harriette Schumacher, BA Fee: $875 Location: World Trade & Convention Centre

2-Day Seminar: November 4-5, 2015February 8-9, 2016May 11-12, 2016

Making Change Work

Did you know that 70% or more of change initiatives such as re-engineering, quality, and mergers fail — and for the same reasons? Far too often change is done for change’s sake and is not truly innovative. Effective change comes from strategic, focused innovation.

During this three-day program you will learn what the biggest mistakes are in designing and implementing effective change, and how to avoid them. You’ll learn the secrets to making change work for the complex challenges you face today — a structured process for addressing not only the change you want, but also the real roots of resistance to change from all parties.

You will apply the tools from this seminar in a live case study from your own organization and will receive feedback from your instructor when it is completed.

Participants will receive a copy of the book Memory Jogger II by D. Ritter, F. Oddo and J. MacCausland.


Pre-Seminar Preparation: You will receive readings and a letter from your instructor prior to your class. We ask that you review the material and come prepared to discuss it.

Course InformationFacilitator: Ravi Tangri, MSc, MBA Fee: $1,195 Location: Sobey Building, Saint Mary’s Campus


NEW NEW




Maximizing Your Management effectiveness

In this seminar participants will discover and build the foundation for effective, authentic leadership. Participants will learn about their natural leadership style and strengths, core values, and connect this to a vision for what effective leadership looks like today. They will discover what may be holding them back from achieving the success they desire. They will have opportunity to reflect on their own purpose, mission, and values and learn how to align and put into action goals that will guide them in attaining the personal results they seek. Participants will develop their own professional development plan designed to create a sustainable and successful future.

Pre-Seminar Preparation: To help you understand your natural leadership talents, participants will have the opportunity to complete the Gallup Strengths Finder 2.0 assessment. The assessment will be completed online, prior to the class.


Course InformationFacilitator: Harriette Schumacher, BA Fee: $875 Location: World Trade & Convention Centre

2-Day Seminar: October 21-22, 2015January 25-26, 2016April 25-26, 2016

Understanding People Dynamics

The workforce of today is more diverse and complex than ever before. Expectations are higher and more demanding from employees, bosses, suppliers and clients. Depending on the life stage of individuals and even organizations, demands may be quite different and challenging.

In this seminar participants will become familiar with some of the latest models in understanding people and learn ways and means to create a more engaging and trusting work environment.


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEd Fee: $875 Location: World Trade & Convention Centre

2-Day Seminar:November 18-19, 2015February 22-23, 2016May 25-26, 2016

AIM Higher — Advanced Internet Marketing for Organizations

This two-day interactive online marketing training is designed to equip marketing and communication practitioners with the knowledge and understanding of how their social media platforms can more effectively reach customers. Participants will learn the importance of social media in marketing and communication. This will include everything from launching a social media campaign, building a social media presence and learning how to manage it more effectively. The rules of social media engagement differ from other forms of communication and without that knowledge your organization will not be maximizing the potential to connect with customers and clients.

This training program is intended for marketing and communication practitioners who have a working knowledge of social media basics and active social media accounts in Twitter and Facebook (at minimum), although other social media platforms will also be covered. Successful local and global case studies, theory, practical experience and knowledge of best practices will be used to support participants through a step-by-step process of creating the best social media and online marketing strategy for their organization.

Requirement: Participants must have active accounts on Twitter and Facebook and are required to provide their own laptop/tablet with power cord. Internet access will be provided.

Course InformationFacilitator: Lianne PerryFee: $765Location: World Trade & Convention Centre


Board Governance Fundamentals

Are you a director? Have you been asked to be a board member? Do you really know what you’ve agreed to? Be it the board of a government, not-for-profit, volunteer or business organization, you need to know the details of your responsibilities. With the current culture of transparency and accountability, not being fully aware of the role you’ve agreed to or expect your board members to play can be detrimental to individual board members and the organization as a whole.

During this one-day seminar, board members will have the opportunity to network with members from a variety of organizations. They will leave this seminar equipped with the knowledge and confidence to improve their performance as a board.

Participants will receive a copy of Debi Peverill’s Non-Profit Directors Guide to Financial Responsibility.

Course InformationFacilitator: Debi Peverill, BComm, CA Fee: $420 + HSTLocation: Sobey Building, Saint Mary’s Campus

1-Day Seminar: October 26, 2015May 24, 2016

NEW NEW NEW



Consumer-Centered Marketing: Focusing on the Shared Goals

Consumers and organizations share an important common goal: to experience a positive interaction and exchange that leaves the respective parties satisfied. This workshop translates social behaviour principles into applied benefit to promote satisfying exchanges for both consumers and organizations. If you are new to marketing or looking to gain new insights into developing mutually satisfying campaigns for consumers and organizations, this course is for you.

Marketing practices commonly focus on some variation of a marketing mix. However, there is much more to marketing that often goes unaddressed by organizations. This seminar fills a large gap for applied marketers by demonstrating the importance of the hows and whys of information processing, the roles of both consumer affect and cognition, both conceptual and practical understanding of common

motivations that can drive behaviours, considerations of typical consumer movement through space to facilitate positive experiences, challenges with online exchanges, and the importance of generating creative, evidence-based marketing solutions. This course is actively structured. Participants will be engaged in creative and critical thinking, with a focus on evidence-based decision making.

Please note: Although not required, participants are encouraged to provide their own laptop/tablet with power cord to have real-time access to resources. Internet access will be provided.

Course InformationFacilitator: Meghan E. Norris, PhDFee: $765Location: World Trade & Convention Centre


ensuring effective Organizational Structure and Process

Organizations are undergoing huge challenges in how they deal with today’s consumers/clients. There is an enormous need for structure that is fluid enough to deal with the rapid pace of change and consumer/client demands while also maintaining stability in the workplace. In most cases traditional hierarchical structures and silos no longer meet that need. Remote work sites can also exacerbate the problem; technology is both a curse and a blessing. Every employee is influenced tremendously by their organizational structure and processes.

In this seminar participants will examine and ascertain their organization’s ability to meet these current challenges and what they can influence to succeed in today’s environment


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEdFee: $875Location: World Trade & Convention Centre

2-Day Seminar:December 16-17, 2015March 23-24, 2016June 23-24, 2016

Organization Data Analytics: An Introduction

In the information era, many organizations are rich with data: customer feedback forms, web analytics, “likes.” A challenge is transforming the data into useable information. This course provides a hands-on overview of common analytics available to businesses, and provides the entry-level tools for translating data into actionable information. It is tailored to an introductory level, and is designed to be accessible for those who may be uncomfortable with data: you do not need to have a strong foundation in math to take this course.

Organizations often use surveys and other analytics to better understand individuals and to predict their behaviours. Unfortunately, there are common mistakes in many of these initiatives that limit data utility. This course will highlight common errors in survey measurement, common pitfalls in data analysis, and common interpretation traps. With these errors in mind, participants will learn how to maximize efficiency and accuracy in data measurement and interpretation. Using a progressive learning approach, participants will learn the basics of proper survey design, how to host a survey online for free, the nature of data collection, how to handle the resulting spreadsheet, basic data analysis, and translation of the data into actionable insights.

Requirement: Participants are required to provide their own laptop/tablet with Excel installed and power cord. Internet access will be provided.

Course InformationFacilitator: Meghan E. Norris, PhDFee: $765 + HSTLocation: World Trade & Convention Centre

2-Day Seminar:February 24-25, 2016May 30-31, 2016

NEW

NEW NEW




Policy in the Modern Organization

Policy is the link between organizational intent and behaviour. It is reflected in what organizations do, and in what they do not do. When it is clearly articulated, communicated, implemented and managed, policy provides focus and consistency. It clarifies intent and enables organizations to manage expectations; it enables leaders to empower and provide guidance to their people. It enables them to monitor, oversee and manage for results.

More and more organizations are opting to use documented policy statements and manuals as the primary means of providing that focus and consistency. However, many organizations struggle with what policy is, with when and how it is most effectively developed and applied, and with how to articulate it in ways that are relevant, appropriately comprehensive, and understandable. Too often they misstep and the results are policies that aren’t really policies; policies that have no impact; and policies that aren’t enforceable.

Course InformationFacilitator: Rose Landry, BA, MPAFee: $765 + HSTLocation: World Trade & Convention Centre

2-Day Seminar:December 9-10, 2015March 30-31, 2016

The Pillars of Workplace Mental Health

According to the Mental Health Commission of Canada, mental health issues are thought to affect one in five Canadians. This prevalence is reflected in current research — a majority of managers report that they supervise (or have supervised) an individual with a known mental health condition. At the same time, less than half of managers have received any training in how to deal with mental health issues at work.

This two-day program will train leaders on the “four pillars” of workplace mental health: Prevention, Intervention, Accommodation, and Return-to-Work. Over the course of two consecutive days, participants will learn about how to recognize employees who need help, take appropriate action, manage the situation, and use the best return-to-work strategies. Each day will include open discussion, case studies, and interactive group work.

Course InformationFacilitator: E. Kevin Kelloway, BSc, MSc, PhD and Jennifer K. Dimoff, BSc, MScFee: $875 + HSTLocation: Sobey Building, Saint Mary’s Campus


NEW UPDATED


PROGRAMS



Jonathan dickeyReal-world connections

My employer: NTT Data Inc.

My job: Senior consultant

My programs: Certificate in Project Management for the Project Associate and Certificate in Supervisory Development

My motivation: I like to learn in a classroom and interact with the facilitator and participants. You connect with people – just like you do in the real world.

My goal: I have a team of eight people. I was looking for new ideas and approaches to engage them and to effectively manage projects.

My main takeaway: I learned what motivates people. Money does not top the list. What does is flexibility and the freedom to do their job.

My biggest surprise: Incentives typically don’t work. They create tunnel vision and teams don’t look at other options and approaches. They’re too focused on the prize.

My advice: Participate as much as possible. You will get more out of the experience and you will take more back to the workplace. Push yourself.



Helping young people find their footing is the heartbeat of HomeBridge Youth Society. The organization operates six residential youth-care facilities throughout the Halifax Regional Municipality as well as a school program. At any one time, it offers 40 high-risk youth a place to live and learn.

Providing the best-possible support for our young people doesn’t just happen, however. It requires a dedicated, knowledgeable team — and it requires an organization like HomeBridge that is committed to providing employees with ongoing training and learning opportunities.

In fact, the organization’s philosophy on employee training and development has been showcased at a world conference. “Our goal is to have competent, accomplished individuals who feel and who are supported as they advance,” says Acting Executive Director Ernie Hilton.

That goal is not attained ad hoc. It starts with a philosophy — and a commitment — to lifelong learning that is infused throughout the organization. HomeBridge rigorously assesses its progress and builds learning and training into employee development at all levels. Indeed, the first steps start during the hiring process.

Paying it forward

“For me, lifelong learning is a journey,” says Jackie Woodford, HomeBridge’s manager of principled programs. “Every step I take is important.”

Jackie is paying it forward. “I brought what I learned back to the workplace and shared it with youth-care workers at Johnson House,” she says.

“HomeBridge has always been supportive of training,” Jackie adds, “and having that support and encouragement makes learning more worthwhile.”

Ernie and others on the management team at HomeBridge often turn to Executive and Professional Development for courses that will help employees enhance their skills and understand the importance of those skills. For example, several employees have taken Grammar, Punctuation and Proofreading Boot Camp, part of the Certificate in Business Communications.

Building a reputation for excellence

Within the last year, Tina Fournier has stepped into a supervisory role with HomeBridge at Johnson House in Dartmouth, and the skills she learned in the grammar course are proving even more valuable today. “I’m now writing and reviewing reports. I have the confidence to do this and to know I’m doing it well, thanks to my training. I’m also passing that knowledge along,” says Tina.

She points out that programs such as those she has taken at Saint Mary’s do more than enhance knowledge and hone skills. They build self-assurance. “Educating employees allows us to do a better job and we build confidence along the way,” Tina notes. “Then you pass that on. It’s part of building a learning culture.”

On the surface, this might seem like a non-essential skill for youth-care workers. Nothing could be further from reality, says Ernie.“It is important for everyone to understand the importance of excellence in writing. We connect the quality of our writing to the health of our youth. You are writing about people’s lives.”

“It’s also about maintaining a professional reputation,” he adds. “We convey an impression every time we communicate. For us, that impression must be one of excellence.”

Saint Mary’s shares HomeBridge’s commitment to lifelong learning. Our Continuing Education Division works with learners at many life stages whether they are preparing for university or considering coming back to school. For many people, including the employees from HomeBridge, they have very specific goals they want to achieve. Meeting that need was the reason Saint Mary’s launched its first Executive and Professional Development program in 1989.

Ever since, they have been helping organizations develop a learning culture by providing programs, general and customized, to further educational and developmental goals. More than 20,000 professionals alone have taken courses from Continuing Education’s Executive and Professional Development program. Some of those participants have come from HomeBridge.

The return on investment is significant, says Ernie. “Not keeping employees up to date and proficient is costly. It’s about being efficient and effective, and it is about engaging employees. When you train at Saint Mary’s, you are meeting the specific needs of the organization and the needs of employees.”

Continuing Education Profile: HomeBridge Youth Society

L to R: Jackie Woodford, Tina Fournier and Ernie Hilton


PROGRAMS


At HomeBridge, we identify the supports that employees need to excel and assume

new and expanding roles. Saint Mary’s has been there with us every step of the way.

ERnIE HILtOn, Acting Executive director“

“



If you’d like to enrich the expertise of your employees, enhance teamwork, and tailor training to your reality, we’re here to help. In-house training for your team can be conducted at our place or yours, whichever works best for you.

Our goal is to meet your training needs as a learning organization. This may involve running an existing course, customizing a program, or developing a new offering altogether. In-house development gives you the greatest flexibility – and highly successful outcomes.

Here’s how our in-house programs give you an edge:• participantshaveacommonframeof

reference for applying new skills • workteamsarestrengthened• discussionsinvolvedepththatisn’tpossible

in a general setting• thegroupcanhavefullandfrankdiscussions• thefocusisonwhat’srelevanttoyour

organization• sessionsarescheduledtosuityou• contentisbuiltaroundyourorganization,

industry or sector• costsarelowerandtimetablechallenges

fewer • thelearningcanbecomepartofother

workplace initiatives

Of course, a successful in-house program doesn’t just happen. It requires careful planning. Together we:• identifythebesttrainingoptionsbasedon

group size, budget, level of learning, and subject area

• consultwithkeystaffmemberstosetrealistic expectations and achievable outcomes

• developaprogramthatusesprovencontentand techniques to meet your needs

• adviseyouoncoursework–before,during,and after the in-house session

We will deliver a program that engages and informs. In fact, our courses even come with a guarantee. We call it our Programming Commitment, and it ensures:• aprogramthatisappropriateforyourgroup• coursesdeliveredatyourworkplaceor

another site – including private program delivery at either of our two locations

• coursesfacilitatedbyskilledinstructors with firsthand knowledge and experience in the field

• relevantandcurrentcontent• afullpackageofmaterialsforeach

participant• acertificateforeachparticipant,upon

successful completion• acomprehensiveevaluationreport

highlighting outcomes and results

TO LeARn MORe about developing customized programs for your team, call us at 902.420.5638 or 1.800.877.0874, or email us at [email protected].

Our place – or yours

the risk management training provided my department with tools that they

can implement immediately. the instructor was engaging and knowledgeable.

took the initiative to become familiar with our industry and company. the course

was designed to be relevant to our needs. Hugh is a very effective instructor.

JOEAnn StEWARt, StELIA Aerospace north America Inc. (formerly C.A.L.) (Project Risk Management)

“ “



PROGRAMS


FAqsHow can I find the course that’s right for me?We’ve made it easy for you to find the program that meets your needs. On pages 6-8, you’ll find all our courses listed by topic. Of course, you can always visit us at trainatsmu.ca for the most current listings.

Will courses fit my work schedule? Flexibility defines our programs. Most courses run over two days; we also have three-day and one-day programs. Usually courses run from 9:00 a.m. to 4:30 p.m. in either Saint Mary’s at the World Trade and Convention Centre or the Sobey Building on the Saint Mary’s campus.

Do I have to register?It’s best to register so we can guarantee you a spot. At least three weeks before the course start date is recommended. If you aren’t able to do this, later registrations are accepted if a seat is available.

What is a pre-requisite, a required and an elective course?Pre-requisite: a required course that must be completed before you can enroll in another course. They’re often foundational courses that other training is based on.

Required course: a mandatory you need for your certificate. However, when you take that course is up to you.

Elective: a course you choose to best meet your learning needs. While a certain number of courses are needed to earn a certificate, the specific courses are up to you.

When do I receive program materials?If programs have pre-class assignments, you will receive these as soon as registration is confirmed and fees are paid. Otherwise, you’ll receive the materials on the first day of class.

What does my course fee cover?Lots. Your registration includes all program materials (there is often a book with the class and always a folder/binder of relevant material), a certificate of completion, lunches, and break-time refreshments.

I need special accommodation. Can you help?Absolutely. All our programs are held in wheelchair-accessible facilities. If you have other requirements, we’d be pleased to assist. Just let us know what you need two weeks ahead, and we’ll arrange everything for you.

How can I find out what’s happening at ePD?Check out our website. Or better yet, subscribe to our e-newsletter by emailing us at [email protected].

For more information, contact us at:902.420.5638 or 1.800.877.0874 (phone)902.420.5284 or 1.866.511.7111 (fax)trainatsmu.ca (website)

Pratibha PopatNew opportunities ahead

Pratibha Popat is looking closely at her career path and the next steps she will take along that journey. Formerly a Senior Human Resources Advisor with Canada Mortgage and Housing Corporation, Atlantic Business Centre in Halifax, Pratibha’s position was eliminated when the national organization recently restructured. “Now,” she says, “there are numerous options open to me, and I have some important decisions to make.

Part of Pratibha’s decision-making process included meeting with Saint Mary’s University’s Executive and Professional Development team to talk about training that would be beneficial in the future and the best course of action. “In addition to my extensive HR experience, I wanted to upgrade my skills in anticipation of the next stage in my career,” says Pratibha, “and Saint Mary’s was very helpful. They provided me with information that was relevant to my situation.”

There were numerous courses and programs to select from that would complement Pratibha’s HR skills. Saint Mary’s certificate programs have flexibility built in, she notes. “Registering was easy and quick once I settled on my program. This worked out so well in terms of meeting my needs now, at the next stage of my career, and over the longer term.”

Pratibha enrolled in the Certificate in Financial Management to expand her knowledge and understanding of financial management.

Solid financial management is critical to the survival of every operation whether it is a large or small business, a non-profit organization, or a government department. Knowing and understanding what the bottom line is and how to manage it is becoming a critical competency. “This certificate program will benefit me no matter where the next phase of my career takes me,” says Pratibha.

To her to surprise, Pratibha found herself enjoying the courses as well as learning lots. “I thought this program would be boring,” she says. “I actually found it exciting. The exercises challenged all of us in the classroom and the instructor kept us all engaged.”

Pratibha had not expected financial management to be so in depth. “Financial management is much more detailed and comprehensive than I had imagined. So much has to be considered,” she says.

While her new career options are still unfolding, Pratibha is moving forward armed with her expanded financial knowledge and skills. “I can now fully understand and appreciate the complexities of a financial statement,” she notes. “I can even prepare a financial statement!”

Pratibha encourages anyone in a similar situation and with an interest in lifelong learning and professional development to check out Saint Mary’s many professional development programs. “A certificate program will help you in your job today – and in the future. The skills you learn will last a lifetime.”






Registration Form September 2015 – June 2016

STeP 1: CeRTIFICATe PROGRAM ReGISTRATIOnIf you are registering for a certificate program, please list the certificate title and proceed to Step 2 to list the required and elective seminars.

Certificate

Pre-requisite (if applicable) Dates

STeP 2: SeMInAR PROGRAM ReGISTRATIOnPlease list your seminar(s) and dates. Print clearly.

1 Dates

2 Dates

3 Dates

4 Dates

5 Dates

6 Dates

STeP 3: PARTICIPAnT ReGISTRATIOn InFORMATIOnPlease complete this section in full. Your name will appear on your certificate as printed. Print clearly.

@ Mr. @ Ms. First Name Last Name

Department Title

Company/Organization

@ Work Address OR @ Home Address

City Province Postal Code

Tel (work) Tel (cell) (Home — emergency only)

E-mail Fax

How would you like to receive notification of upcoming programs and events? @ Email @ Mail

STeP 4: 10% GROUP DISCOUnT*Do you qualify for our group discount? @ YES @ NO* For 3 or more from the same company registering for the same program offering. Each registrant must complete a form. All forms must be submitted

together and provide names of accompanying registrations:

STeP 5: CAMPUS PARKInG – SOBeY BUILDInG PROGRAMS OnLY (Please refer to page 49 for daily parking options for World Trade Centre programs.)Do you require parking for Sobey Building Programs? @ YES @ NO Number of parking days required ($10/day + HST).

STeP 6: PAYMenT MeTHOD

Payment is due in advance of the program start date. Please indicate your method of payment. Print clearly.

@ Credit Card

@ Visa @ Mastercard @ Amex

Card#

Exp

Tel (work)

Cardholder Name (please print clearly)

Cardholder Signature

@ Invoice My Company

Attention

E-mail

Tel (work)

Fax

Invoice/Receipt Address

Authorizing Manager

Title

PO#

Promotion code if applicable

If paying by cheque, please make payable to Saint Mary’s University Executive and Professional Development (1800 Argyle St., Suite 801, Halifax, NS B3J 3N8)

PAYMenT, CAnCeLLATIOn, TRAnSFeR AnD SUBSTITUTIOn POLICIeS — Please refer to page 49 for complete details.

Register online at trainatsmu.ca or fax this form to 902.420.5284 or 1.866.511.7111


C 2015–2016 Executive and Professional Development For more details and to register visit trainatsmu.ca 49

Check In ProcedurePlease arrive 15–20 minutes prior to the start of your program. Proceed directly to the learning facility where you will be checked in and directed to your classroom.

Certificate of CompletionYour certificate of completion will be awarded at the end of the program.

Locations and ParkingSaint Mary’s University at the World Trade Centre– 8th Floor, 1800 Argyle Street, Halifax,

Nova Scotia– PARKING: Daily parking is not available at

Saint Mary’s University at the World Trade Centre. Parking is available at various downtown locations including: the Prince George Hotel (1725 Market Street) and Scotia Square (2000 Barrington Street).

Saint Mary’s University Campus – Sobey Building– 4th Floor, Sobey Building, 903 Robie Street,

Halifax, Nova Scotia– PARKING: Daily parking (valid from 8 am to

5 pm) is available at Saint Mary’s University Campus for a fee of $10/day + HST. Permits are not required for evenings or Saturdays. Your permit and parking map will be provided upon registration. Parking fees are non-refundable and space is limited.

Hotel AccommodationsWe recommend the Prince George Hotel, 1725 Market Street, Halifax, Nova Scotia– Reservations: 902.425.1986 or

1.800.565.1567. Ask for the Saint Mary’s University Executive and Professional Development preferred customer rate.

Visit our website at trainatsmu.ca (Registration Details page) to find the access codes for our preferred rates at the Prince George Hotel as well as at: Cambridge Suites Halifax, 1583 Brunswick Street, Halifax, Nova Scotia– Reservations: 1.800.565.1263 or

902.420.0555 and

The Lord Nelson Hotel & Suites, 1515 South Park Street, Halifax, Nova Scotia– Reservations: 1.800.565.2020 or

902.423.6331

Certificate and Group Discounts– Register for a certificate and receive a

discount off the regular price of your last seminar in the certificate. See certificate program pages for details.

– A 10% group discount is available for 3 or more registrations from the same company that are submitted together for the same program. Separate registration forms are required for each person.

Payment Policy– Payment is due in advance of the program

start date. If your program requires advance readings/preparation, payment must be received before your material can be sent to you.

– Fees/dates are listed with each program.– Fees include program material and

a certificate of completion.– All programs include refreshment breaks

and lunches. If you have any food allergies/dietary requirements, please provide notification with your registration. A substitute lunch will be provided.

– Fees, dates and facilitators are subject to change.

Cancellation, Transfer and Substitution Policy– Cancellations received a minimum of

2 weeks in advance of the program start date will receive a full refund.

– Late cancellations or transfers to another offering (less than 2 weeks) for Saint Mary’s University programs will be subject to a 15% administration fee.

– Non-attendance will incur the full program fee.

– Candidates may be substituted if notice is provided in advance of the program start date.

– Saint Mary’s University reserves the right to re-schedule or cancel programs due to insufficient registrations. In such circumstances, 2 weeks’ notice will be provided to program participants.

– Saint Mary’s University’s liability is limited to reimbursement of paid program fees.

Register todayThree Easy Ways!

ONLINE trainatsmu.ca

FAX 902.420.5284 or 1.866.511.7111

MAILSaint Mary’s UniversityExecutive & Professional Development1800 Argyle Street, Suite 801Halifax NS Canada B3J 3N8

Registration three weeks in advance of class is recommended.

For more information call 902.420.5638 or 1.800.877.0874

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Please photocopy this page and fax mailing label changes, additions, or deletions to 902.420.5284 or 1.866.511.7111. Thank you.

For more information visit trainatsmu.ca or call 1.800.877.0874.

Our goal is to help you develop the skills you need today. And tomorrow.


saint mary's university executive and professional development catalogue 2015-2016

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