Sales Cloud Overview Video

Ward van BeekContent Marketing & PR

The New Sales Cloud

Sell Faster Sell Smarter Sell in your own way

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the

assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements

we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability,

subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations,

statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,

new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or

delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and

acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and

manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization

and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our

annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and

others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be

delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.

Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Forward Looking Statements

Two Things that Matter

Sales Rep Productivity Revolution

How Do You Create Great Customer Experiences?

CRM

ERP

FIN

ACCT

BI

SCM

HR

CRM Needs to Be Central to Your Strategy

FIN

ACCT

BI

SCM

HR

CRM

ERP

Customer Success Platform

The Digital Transformation of Western Union

Yesterday Today

Film

Three releases a year

Winter 16: Lightning

Lightning Experience

Introducing

A Whole New Salesforce, A Whole New Way to Sell

NEW

Sell FasterModern sales experience to maximise

productivity from everywhere

Sell SmarterAnalytics and in-line intelligence to

drive sales precision

Sell the Way You WantConfigure sales processes with the

#1 cloud platform and ecosystem

Carrie Mantione

A Whole New Sales Cloud, A Whole New Way to Sell

Sell Faster

Sell Smarter

Sell the Way You Want

50 New ScreensOptimised for Sales Productivity

EffortlessLog every interaction, automatically

ImmediateAlways have the most up-to-date

information

ProductiveSpend more time selling

Never lose details, never lose a deal

Activity Timeline

IntroducingNEW

Salesforce Mobile Apps Keep Reps up to SpeedSell from anywhere, on any device

Run your business from any device

Download Today

Apps to help every sales rep sell smarter

NEW

for Sales Cloud

IntelligentQuickly show sales which leads to

follow up on first

PersonalisedEmpower sales to run their own

marketing campaigns

EverywhereEngage with prospects from

anywhere in real time

Powered by

Salesforce EngageFocus sales on your most important leads

NEW

Robin BhowmickPrincipal Sales Engineer

DEMO

A Whole New Sales Cloud, A Whole New Way to Sell Krishna Bhagavan

Yelp

Sell Faster

Sell Smarter

Sell the Way You Want

Pipeline ManagementUnderstand trends and take action

on any device

Team ManagementDiscover performance drivers to

enable successful coaching

Native to Sales CloudAccess dashboards pre-populated

with Sales Cloud data

Sales Wave AnalyticsActionable analytics for Sales Cloud customers

Sales Best PracticesIn-line guidance to close deals faster

Intelligent ContentImprove win rates with the right content

at the right time

Intuitive DesignUnderstand what action to take next

based on the opportunity stage

Turn every interaction into an opportunity

Sales Path for Lightning

IntroducingNEW

Recommended Accounts (Pilot)

Prioritize accounts that look like

your top wins

Company Hierarchy (Beta)

Find whitespace through a complete

view of the corporate family

Prospecting InsightsStay smart about your customers’

business

Data.com ProspectorNew data and insights to help sales understand their customers

NEW

LIGHTNING DASHBOARDS & SALES WAVE DEMO

A Whole New Sales Cloud, A Whole New Way to Sell Anthony Vitalone

Sell Faster

Sell Smarter

Sell the Way You Want

PowerfulAutomate any process with triggers

and actions

EasyIntuitive visual UI for speedy

development

ExtensibleEnhance all your programmatic

processes

Automate your business, faster

Lightning Process Builder

Build Lightning Apps FasterIntuitive, drag-and-drop canvas

Create Custom ExperiencesCustomize any page with clicks,

not code

Lightning App BuilderCreate powerful, engaging apps

Standard ComponentsCustomize with out-of-the-box features

Custom ComponentsBuild apps and customizations once and

access anywhere

Partner ComponentsAccess thousands of pre-integrated

components from the AppExchange

Customize & build apps faster than ever

Lightning Components

LIGHTNING APP BUILDER DEMO

A Whole New Sales Cloud,A Whole New Way to Sell

Sell Faster

Sell Smarter

Sell the Way You Want

salesforce.com/trailhead

Trailhead for Lightning ExperienceThe fun, easy way to learn Salesforce fast

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