sales design mapping workshop job descriptions
DESCRIPTION
TRANSCRIPT
Sales Function Mapping – Based on Case study of VinSolution/Vauto/Homenet/DDC
Sales
New client
generation
Territory sales Inside sales:
through call & virtual demo
Existing Client revenue max
Client Retention
Performance/product specialist
Call Center
Traning
Training specialist
Instructional designer
Sales function job description
Sales - New clients generation: Territory sales p
osi
t
ion
responsibilities Key activities qualification
Pro
du
ct S
pe
cia
list
-VA
Key activities of the Product Specialist will
include planning strategy with both the vAuto
and AutoTrader Sales force to qualify and
target prospective customers. They will
pursue leads, develop informational
presentations and demos for Dealers and the
Sales force, conduct informal training and
partner with the vAuto and the AutoTrader
Sales force on targeted sales calls.
The Product Specialist will manage their sales
activities, develop and submit monthly
forecasts, utilize customer relationship
management (CRM) software and conduct
market research to reach goal attainment. The
Product Specialist will strategize with the Sales
force on positioning the product while assisting
in developing new ideas based on an industry
data and needs in the market. They will report
to the Director of Sales and work closely with
local sales management. Product Specialists
must possess business and sales ability with a
strong understanding of the market and its
needs.
• Develop customer relationships with new and existing dealers.
• Reach the decision maker of the dealership (GM or Owner) and demonstrate the value of the opportunity vAuto will provide the dealership.
• Develop and deliver informational presentations and demos; participate on targeted sales
calls; facilitate and coordinate the delivery of information supporting the product.
• Develop strategies for the Sales organization through close collaboration with the business to identify market needs
• Introduce vAuto products to the AutoTrader sales force trough informal and in field training.
• Meet or exceed assigned monthly, quarterly, and annual new business, revenue growth and adoptions goals.
• Facilitate weekly meetings with dealer customers. • Partner with Senior and local management, and local Sales team to review dealer lists and
proposed strategy to attract and qualify business.
• Develop quarterly action plans with management to grow revenue. • Assist in developing new ideas based on an industry data of needs in the market.
• High School Diploma or GED equivalent required; Bachelor’s degree strongly preferred.
• 3+ years experience required of either, or a combination of: o working in a dealership (preferably at a management level)
o successful sales account management experience within the
auto, software or technology solutions industries
o equivalent experience in sales and auto
• Proven and demonstrated ability to organize, plan and execute a sales strategy to include managing personal schedule
and travel.
• Demonstrated ability to represent vAuto to the automotive
industry and model Company values by creating a positive
impression of the company.
• Demonstrated proficiency and knowledge in various technologies required.
• Demonstrated advanced communication skills (interpersonal,
written, verbal and presentation) required.
• Experience with MS Office required. • Experience utilizing CRM technology strongly preferred. • Proven experience of achieving and exceeding personal sales goals, coaching sales team members/peers to deliver
outstanding sales results, value proposition, customer
satisfaction, and long-term revenue growth strongly preferred.
• Must be willing and able to commit to extensive travel; up to 70% travel (day and overnight trips).
Sr.
Acc
ou
nt
Exe
cuti
ve -
H
The Senior Account Executive will be
responsible for generating revenue within their
prospect territory. The successful Senior
Account Executive will develop quality business
within a market area. These sales professionals
work to distinguish themselves and HomeNet
through their knowledge of the industry and
their customers.
Revenue Generation
• Call on and visit auto dealerships to sell the “process” of creating effective online advertisements for their inventory and the functionality of HomeNet products and services.
• Distribute all HomeNet authorized follow up and marketing material as designated by supervisor.
• Overcomes challenges through the creation of innovative solutions. Relationship Building
• Reaches the decision maker of the dealership (GM or Owner) and demonstrates the value of
the opportunity HomeNet provides the dealership.
• Attend tradeshows to work HomeNet’s booth and perform live demonstrations of HomeNet products and services at tradeshows and “in field”. Planning
• Uses Customer Relationship Management system to track progress and identify
opportunities for revenue.
• Attend daily sales training calls with supervisor and/or other sales reps. Reporting
• Completes documentation within the HomeNet’s CRM daily.
• 5+ years proven experience in a sales revenue generation role
required.
• Prior outside sales and service experience required. • Knowledge of the territory’s competitive landscape preferred. • Proficiency in using Customer Relationship Management (CRM) Systems, or comparable tools, to generate and present
the most appropriate information/reports.
• High School Diploma or GED Required. • Demonstrated closing and consulting skills. • Overnight travel may be required.
positio
n
resp
on
sibilitie
s K
ey a
ctivities
qu
alifica
tion
Regional Director -D
Th
e R
eg
ion
al D
irecto
r will m
an
ag
e sa
les a
nd
bu
sine
ss de
velo
pm
en
t activitie
s with
in a
n a
ssign
ed
territo
ry of re
gio
na
l resp
on
sibility. T
his in
divid
ua
l
is resp
on
sible
for a
cqu
iring
pro
fitab
le n
ew
custo
me
r rela
tion
ship
s thro
ug
h e
ffective
disco
very
of ke
y custo
me
r bu
sine
ss issue
s an
d th
e sa
le o
f
DDC solutions that increase the customer’s digital
ma
rketin
g e
ffective
ne
ss usin
g a
ph
on
e b
ase
d
callin
g p
lan
.
Th
e g
oa
l of th
is po
sition
is to d
rive se
rvice le
d
solu
tion
sale
s by e
stab
lishin
g tru
sted
ad
visory ro
le
rela
tion
ship
s with
in a
ll leve
ls of th
e d
ea
ler
customer’s m
anagement team
. This position fo
cuse
s on
un
de
rstan
din
g th
e d
ea
ler sa
les n
ee
ds,
ma
rketin
g stra
teg
ies, a
nd
bu
sine
ss req
uire
me
nts in
ord
er to
effe
ctively re
com
me
nd
ap
pro
pria
te
solu
tion
s, close
sale
s an
d m
ee
t assig
ne
d q
uo
tas.
Th
is role
also
focu
ses o
n a
chie
ving
reve
nu
e g
oa
ls;
fore
castin
g a
ccura
tely o
n a
we
ekly, m
on
thly, a
nd
qu
arte
rly sche
du
le; d
eve
lop
ing
a p
ipe
line
of
op
po
rtun
ities; cre
atin
g te
rritory d
eve
lop
me
nt
pla
ns; a
nd
me
etin
g a
ssign
ed
bu
sine
ss ob
jective
s.
Th
is role
will te
am
with
Dig
ital A
dviso
rs, De
ale
r
Service
Co
nsu
ltan
ts, Pro
cess O
ptim
izatio
n
Ma
na
ge
rs, Ma
rketin
g a
nd
Sale
s Op
era
tion
s to
pro
du
ce re
sults.
The Regional Director’s revenue generation efforts w
ill req
uire
exce
llen
t tele
ph
on
e sa
les a
nd
com
mu
nica
tion
skills. Th
is ind
ividu
al w
ill rea
ch
bu
sine
ss targ
ets th
rou
gh
the
initia
tion
of p
rosp
ect
calls, cre
atio
n o
f sale
s pro
spe
cts, pro
cessin
g o
f
ma
rketin
g le
ad
s, an
d e
stab
lishm
en
t of b
usin
ess
rap
po
rt with
pro
spe
ctive d
ea
ler cu
stom
ers.
Ach
ieve
assig
ne
d p
rod
uctivity g
oa
ls an
d m
ee
t min
ima
l sale
s pe
rform
an
ce sta
nd
ard
s
(QU
OT
A), m
ain
tain
org
an
izatio
na
l stan
da
rds fo
r ma
na
gin
g d
ea
ler co
nta
ct an
d
con
sultin
g a
ctivity, an
d a
dh
ere
to o
ur co
rpo
rate
valu
es in
all b
usin
ess a
ctivity.
• Complete w
eekly pre-ca
ll rese
arch
activity (C
all P
lan
) at a
ssign
ed
activity le
vels a
nd
log
acq
uire
d b
usin
ess in
tellig
en
ce in
to SFA
da
tab
ase
. Follo
w th
e p
rescrib
ed
DD
C sa
les
pro
cess to
ma
na
ge
op
tima
l resu
lts.
• At the beginning of each month, com
plete a forecast for each month’s productivity
an
d u
pd
ate
at th
e b
eg
inn
ing
of e
ach
bu
sine
ss we
ek a
nd
revie
w w
ith yo
ur Sa
les D
irecto
r.
Fore
cast a
ccura
cy is exp
ecte
d to
be
with
in 5
% p
lus o
r min
us a
ctua
l en
d o
f mo
nth
resu
lts.
• Provide reports as directed. Accountable for accurate a
nd
time
ly rep
ortin
g o
f da
ily,
we
ekly a
nd
mo
nth
ly sale
s pla
nn
ing
activitie
s. Kn
ow
an
d u
nd
ersta
nd
sale
s pip
elin
e
pro
toco
l an
d sa
les sta
ge
de
finitio
ns a
s pro
vide
d b
y Dire
ctor, D
ea
ler Se
rvices. B
e
pre
pa
red
to d
iscuss yo
ur cu
rren
t pip
elin
e a
nd
ad
van
ced
op
po
rtun
ity me
etin
g re
sults in
de
tail d
aily.
• Create and deliver sales proposals that adhere to the standard terms and
con
ditio
ns o
f DD
C sa
les a
gre
em
en
ts an
d w
hich
ha
ve b
ee
n a
ccep
ted
an
d a
pp
rove
d b
y
the
DD
C co
ntra
ct an
alyst te
am
an
d sa
les m
an
ag
em
en
t.
• Bu
ild a
nd
ma
inta
in p
ositive
bu
sine
ss rela
tion
ship
s with
inte
rna
l tea
m m
em
be
rs an
d
custo
me
r ma
na
ge
me
nt te
am
me
mb
ers a
t assig
ne
d d
ea
ler a
ccou
nts via
on
site
me
etin
gs, te
lep
ho
ne
calls, a
nd
em
ail.
• Proactively engage with the dealer custom
er to build an
d su
stain
de
ep
bu
sine
ss
rela
tion
ship
s an
d a
ttain
truste
d a
dviso
r statu
s thro
ug
h o
rga
nize
d a
nd
efficie
nt p
ho
ne
ba
sed
call sch
ed
ulin
g.
• Handle inbound, unsolicited prospect email inquiries and phone calls and convert
the
m in
to sa
les
• Identify decision
ma
kers, n
ea
r term
clien
t bu
sine
ss issue
s, pa
in p
oin
ts an
d
cha
llen
ge
s, ab
ou
t wh
ich D
DC
can
imp
rove
, en
ha
nce
, or re
me
dy th
e situ
atio
n.
• Prepare comprehensive Call Plans (including clients key business issues) describing
ho
w D
DC
solu
tion
s alig
n w
ith th
e clie
nts d
igita
l ma
rketin
g stra
teg
ies. E
nsu
re
un
de
rstan
din
g o
f custo
me
r ne
ed
serve
s as th
e b
asis fo
r all sa
les p
rop
osa
ls.
• Collaborate cross-fun
ction
ally (D
igita
l Ad
visors, M
arke
ting
, Pro
du
ct Ma
na
ge
me
nt,
Pro
cess O
ptim
izatio
n, &
De
ale
r Service
s Co
nsu
lting
, Billin
g &
Fina
nce
tea
ms) to
bu
ild
cred
ibility a
nd
ea
rn clie
nt tru
st an
d co
nfid
en
ce. A
rticula
te d
ea
ler b
usin
ess tre
nd
s an
d
po
ten
tial D
DC
solu
tion
ne
ed
s ba
ck to n
ece
ssary b
usin
ess u
nits.
• Structure sales and negotiate terms w
ithin the bound
arie
s of D
DC
pricin
g
ph
iloso
ph
y an
d p
olicy.
• Where and w
hen necessary support marketing efforts such as trade show
s, exhibits a
nd
oth
er e
ven
ts.
• Identify and escalate client issues and concerns which you believe require senior
ma
na
ge
me
nt le
vel in
terve
ntio
n to
the
Dire
ctor, R
eg
ion
al Sa
les o
r Hu
ma
n R
eso
urce
s.
• Dealer Relevancy: Add value by proactively identifying b
usin
ess o
pp
ortu
nitie
s for th
e d
ea
ler clie
nt, co
nve
ying
a
firm understanding of the dealer’s business drivers, display
exe
cutive
pre
sen
ce b
y bu
ildin
g ra
pp
ort a
nd
cred
ibility,
effe
ctively in
flue
nce
the
pro
spe
ctive d
ea
ler cu
stom
er to
disco
ver th
e va
lue
of a
solu
tion
; clea
rly con
ne
cting
solu
tion
s to d
ea
ler b
usin
ess issu
es.
• Consulting and Partnering: Helping the dealer customer
to u
nd
ersta
nd
the
ir bu
sine
ss ne
ed
s, offe
ring
ad
vice a
nd
solu
tion
s, an
d o
pe
ratin
g fro
m a
po
sition
of e
xpe
rtise
ba
lan
ced
with
a co
llab
ora
tive co
mm
un
icatio
n style
.
• Strategic Business Planning: Demonstrating significant
kno
wle
dg
e o
f DD
C a
nd
the
reta
il au
tom
otive
ind
ustry,
de
velo
p stra
teg
ies fo
r crea
ting
custo
me
r valu
e le
vera
gin
g
DDC’s core strengths and platform capabilities.
• Business & Financial Acum
en: Understanding of the basic
bu
sine
ss drive
rs of re
tail a
uto
mo
tive d
ea
lersh
ip o
pe
ratio
ns
an
d h
ow
the
y rela
te to
client’s perceived key business issu
es.
• High Impact Com
munication: Clearly and succinctly
con
veyin
g id
ea
s an
d in
form
atio
n to
ind
ividu
als a
nd
gro
up
s
in a
varie
ty of situ
atio
ns; co
mm
un
icatin
g in
a fo
cuse
d a
nd
com
pe
lling
wa
y tha
t en
ab
les clie
nts to
see
ne
w
po
ssibilitie
s an
d d
rives a
ction
.
position
resp
on
sibilitie
s K
ey a
ctivities
qu
alifica
tion
Trade-In Marketplace Product Specialist – autotrader
Th
is role
is a fie
ld b
ase
d p
ositio
n re
po
rting
dire
ctly
into
the
Tra
de
-In M
arke
tpla
ce b
usin
ess u
nit.
Th
e T
rad
e-In
Ma
rketp
lace
Pro
du
ct Spe
cialist (T
IM
PS) w
ill be
resp
on
sible
for th
e p
rosp
ectin
g o
f ne
w
bu
sine
ss an
d th
e sa
le o
f the
TIM
pro
du
ct in th
eir
de
sign
ate
d te
rritory. T
he
TIM
PS w
ill ma
na
ge
the
ir
sale
s activitie
s, de
velo
p a
nd
sub
mit m
on
thly
fore
casts, u
tilize cu
stom
er re
latio
nsh
ip
ma
na
ge
me
nt (C
RM
) softw
are
an
d co
nd
uct m
arke
t
rese
arch
to re
ach
go
al a
ttain
me
nt. T
he
y will
strate
gize
with
the
Au
toT
rad
er G
rou
p (A
TG
) sale
s
force
on
po
sition
ing
the
pro
du
ct wh
ile a
ssisting
in
de
velo
pin
g n
ew
ide
as b
ase
d o
n in
du
stry da
ta a
nd
ne
ed
s in th
e m
arke
t. Th
ey w
ill rep
ort to
the
Tra
de
-In M
arke
tpla
ce Sa
les M
an
ag
er a
nd
wo
rk
close
ly with
the
Au
toT
rad
er G
rou
p lo
cal sa
les
ma
na
ge
me
nt.
Ke
y activitie
s of th
e T
IM P
S inclu
de
coo
rdin
atin
g
an
d p
lan
nin
g stra
teg
y with
bo
th th
e T
rad
e-In
Ma
rketp
lace
an
d A
uto
Tra
de
r Gro
up
sale
s force
to
targ
et a
nd
qu
alify p
rosp
ective
custo
me
rs, pu
rsuin
g
lea
ds, p
articip
atin
g in
targ
ete
d m
ulti-le
gg
ed
sale
s
calls, d
eve
lop
ing
info
rma
tion
al p
rese
nta
tion
s,
de
mo
s an
d in
form
al tra
inin
g fo
r de
ale
rs an
d th
e
sale
s force
. Th
ey w
ill bu
ild re
latio
nsh
ips w
ithin
the
de
ale
rship
, up
to a
nd
inclu
din
g Se
nio
r
Ma
na
ge
me
nt a
nd
Ow
ne
rs, to q
ua
lify an
d clo
se
sale
s Th
ey w
ill also
pa
rtne
r with
the
ir field
Imp
lem
en
tatio
n te
am
s an
d P
erfo
rma
nce
Ma
na
ge
me
nt g
rou
p te
am
s to e
nsu
re p
rop
er se
tup
,
acco
un
t tran
sition
an
d o
n-g
oin
g cu
stom
er a
ccou
nt
service
of n
ew
ly sign
ed
bu
sine
ss is ach
ieve
d.
• Develop customer relationships w
ith new and existin
g d
ea
lers
• Reach the decision maker of the dealership (GM
or Owner) and dem
onstrate the va
lue
of th
e o
pp
ortu
nity T
rad
e-In
Ma
rketp
lace
will p
rovid
e th
e d
ea
lersh
ip
• Develop and deliver informational presentations and dem
os; facilitate and coordinate th
e d
elive
ry of in
form
atio
n su
pp
ortin
g th
e p
rod
uct
• Participate in targeted sales calls and multi-le
gg
ed
sale
s calls
• Develop strategies for the AutoTrader Group Sales organization through close co
llab
ora
tion
with
the
bu
sine
ss to id
en
tify ma
rket n
ee
ds
• Intro
du
ce T
rad
e-In
Ma
rketp
lace
pro
du
cts to th
e A
uto
Tra
de
r Gro
up
sale
s force
thro
ug
h in
form
al a
nd
in fie
ld tra
inin
g; cre
ate
aw
are
ne
ss with
in lo
cal A
TG
• Sales Force of Trade-In
Ma
rketp
lace
valu
e p
rop
ositio
n
• Meet or exceed assigned m
onthly, quarterly, and an
nu
al n
ew
bu
sine
ss, reve
nu
e
gro
wth
an
d a
do
ptio
ns g
oa
ls
• Facilitate weekly m
eetings with dealer custom
ers • Provide inform
ation, insight and market data to field Sales, Trade
-In M
arke
tpla
ce a
nd
Au
toT
rad
er G
rou
p le
ad
ersh
ip P
artn
er w
ith Se
nio
r an
d lo
cal A
TC
Sale
s ma
na
ge
me
nt,
an
d lo
cal A
TC
Sale
s tea
ms to
revie
w d
ea
ler lists a
nd
pro
po
sed
strate
gy to
attra
ct an
d
qu
alify le
ad
s, pro
spe
cts an
d p
ote
ntia
l bu
sine
ss
• Develop quarterly action plans with Trade
-In M
arke
tpla
ce m
an
ag
em
en
t to g
row
reve
nu
e
• Assist in develop
ing
ne
w id
ea
s ba
sed
on
an
ind
ustry d
ata
of n
ee
ds in
the
ma
rket
• High School Diploma or GED equivalent required;
Bachelor’s degree strongly preferred
• 3+ years experience required of either, or a combination
of:
wo
rking
in a
de
ale
rship
(pre
fera
bly a
t a m
an
ag
em
en
t leve
l)
succe
ssful sa
les a
ccou
nt m
an
ag
em
en
t exp
erie
nce
with
in
the
au
to, so
ftwa
re o
r tech
no
log
y solu
tion
s ind
ustrie
s
eq
uiva
len
t exp
erie
nce
in sa
les a
nd
au
to
• Proven and demonstrated ability to organize, plan and
exe
cute
a sa
les stra
teg
y to in
clud
e m
an
ag
ing
pe
rson
al
sche
du
le a
nd
trave
l
• Demonstrated ability to represent Trade
-In
Ma
rketp
lace
to th
e a
uto
mo
tive in
du
stry an
d m
od
el
Co
mp
an
y valu
es b
y crea
ting
a p
ositive
imp
ressio
n o
f the
com
pa
ny
• Demonstrated proficiency and know
ledge in various te
chn
olo
gie
s req
uire
d
• Demonstrated advanced com
munication skills
(inte
rpe
rson
al, w
ritten
, verb
al a
nd
pre
sen
tatio
n) re
qu
ired
• Experience with M
S Office required
• Experience utilizing CRM technology strongly preferred
• Proven experience of achieving and exce
ed
ing
pe
rson
al
sale
s go
als, co
ach
ing
sale
s tea
m m
em
be
rs/pe
ers to
de
liver
ou
tstan
din
g sa
les re
sults, va
lue
pro
po
sition
, custo
me
r
satisfa
ction
, an
d lo
ng
-term
reve
nu
e g
row
th stro
ng
ly
pre
ferre
d
• Demonstated ability to diagnose custom
er needs, o
verco
me
ob
jectio
ns a
nd
accu
rate
ly qu
alify a
nd
close
sale
s
req
uire
d
• Must be w
illing and able to commit to extensive travel;
up
to 7
0%
trave
l (da
y an
d o
vern
igh
t trips)
position
resp
on
sibilitie
s K
ey a
ctivities
qu
alifica
tion
Sales Manager, Trade-In Marketplace
Th
is po
sition
will re
po
rt to th
e Sa
les D
irecto
r,
Tra
de
-In M
arke
tpla
ce. T
he
pre
ferre
d b
ase
loca
tion
is the
No
rthe
ast. T
he
Sale
s Ma
na
ge
r can
sit
an
ywh
ere
in th
e N
orth
ea
st with
exp
ecte
d tra
vel.
Th
e Sa
les M
an
ag
er, T
rad
e-In
Ma
rketp
lace
will
assist in
brin
gin
g e
du
catio
n, tra
inin
g, a
wa
ren
ess
an
d fo
cus to
the
TIM
sale
s rela
tion
ship
s with
in
Au
toT
rad
er.co
m a
nd
the
De
ale
r. Th
e sco
pe
of
resp
on
sibility w
ill inclu
de
servin
g a
s a su
pp
ort to
the
TIM
PS, p
artn
erin
g in
the
crea
tion
of a
nd
the
exe
cutio
n o
f strate
gy to
he
lp d
rive b
usin
ess p
lan
s
to fo
cus o
n re
ne
win
g cu
rren
t bu
sine
ss, targ
etin
g
ne
w a
ccou
nts, d
eve
lop
ing
bu
sine
ss an
d w
orkin
g
with
the
ma
na
ge
me
nt to
influ
en
ce a
do
ptio
n.
Th
e M
an
ag
er w
ill pla
y a ke
y role
in th
e
ma
na
ge
me
nt a
nd
gro
wth
of o
ur T
rad
e In
Ma
rketp
lace
(TIM
) pro
du
ct. Th
ey w
ill wo
rk with
the
inte
rna
l TIM
tea
m, fie
ld sa
les, e
xtern
al
custo
me
rs, wh
ole
sale
an
d a
uctio
n p
artn
ers. T
he
y
will b
e re
spo
nsib
le fo
r en
surin
g th
at th
e T
IM te
am
,
field
sale
s an
d a
ll pa
rtne
rs ha
ve th
e to
ols a
nd
colla
tera
l ne
ed
ed
to b
e su
ccessfu
l with
a fo
cus o
n
con
tinu
ou
s imp
rove
me
nt a
nd
imp
lem
en
tatio
n o
f
ne
w to
ols a
nd
tech
no
log
ies a
s ne
ed
ed
. Th
e
Ma
na
ge
r, TIM
PS w
ill pa
rtne
r with
all le
vels o
f
em
plo
yee
up
to a
nd
inclu
din
g se
nio
r ma
na
ge
me
nt
at A
uto
Tra
de
r an
d w
ithin
ou
r custo
me
r gro
up
s.
Ke
y activitie
s of th
is role
will in
clud
e g
en
era
l
exe
cutio
n a
nd
coo
rdin
atio
n o
f pro
jects a
nd
eve
nts,
de
velo
pm
en
t an
d d
elive
ry of tra
inin
g to
inte
rna
l
an
d e
xtern
al cu
stom
ers a
nd
rela
tion
ship
ma
na
ge
me
nt. T
he
Ma
na
ge
r will p
rovid
e re
po
rting
up
da
tes o
n ke
y pe
rform
an
ce in
dica
tors a
nd
wo
rk
with
oth
er d
ep
artm
en
ts an
d te
am
s inclu
din
g IT
,
Pro
du
ct Ma
na
ge
me
nt, D
ea
ler Se
rvices, C
usto
me
r
Service
s, BI a
nd
Ma
rketin
g o
n p
roje
cts.
• Coordinate events, including launch and training calendars, working w
ith Senior M
an
ag
er, O
pe
ratio
ns, D
ea
ler Sa
les Fie
ld a
nd
Sale
s Op
era
tion
s sen
ior m
an
ag
em
en
t to
con
cep
tua
lize, p
lan
, imp
lem
en
t an
d g
ain
fee
db
ack fo
r all e
ven
ts.
• Partner with the Sales O
perations, Training team to review
, collaborate, develop, im
ple
me
nt a
nd
facilita
te T
IM tra
inin
g fo
r field
sale
s, exte
rna
l custo
me
rs an
d ve
nd
or
pa
rtne
rs.
• Build, manage and m
aintain relationships between AutoTrader, our w
holesales and a
uctio
n p
artn
ers.
• Effectively manage projects w
ith a focus on continuous improvem
ent of operational p
rod
uctivity w
ith th
e a
bility to
ad
just to
mu
ltiple
de
ma
nd
s wh
ile a
chie
ving
targ
ete
d
resu
lts.
• Oversee the calendar of nationw
ide events for the TIM team
. o
Ove
rsee
all p
lan
nin
g a
nd
exe
cutio
n o
f the
eve
nts a
s we
ll as tro
ub
lesh
oo
ting
as
ne
cessa
ry.
o M
an
ag
e fo
reca
sting
an
d re
view
with
the
Se
nio
r Ma
na
ge
r, Op
era
tion
s for a
pp
rova
l.
• Consult and coordinate with Senior M
anager, Sales Director, field personnel, M
arke
ting
, De
ale
r Service
s, Co
nsu
me
r Service
s, Bu
sine
ss Inte
llige
nce
(BI) a
nd
oth
er
de
pa
rtme
nts to
succe
ssfully m
an
ag
e p
rog
ram
, train
ing
an
d co
llate
ral.
• Maintain and capture feedback and field im
pact assessments for reporting,
fore
castin
g, a
nd
servicin
g n
ee
ds; m
on
itor m
ate
rials re
late
d to
sale
s succe
ss (ex: b
est
pra
ctices, sa
les p
rese
nta
tion
s, reso
urce
an
d to
ols)
• Demonstrate initiative a
nd
act d
ecisive
ly wh
ile co
mm
un
icatin
g e
ffective
ly with
inte
rna
l clien
ts, staff a
nd
ven
do
rs.
• Serve as liaison between Corporate and the field w
ith a focus on the following
fun
ction
al a
rea
s: custo
me
r op
era
tion
s, ma
rketin
g, p
rod
uct, tra
inin
g a
nd
pa
rtne
r rela
ted
op
era
tion
s (au
ction
s).
• HS Diploma or GED equivalent is required; Bachelor’s
de
gre
e is stro
ng
ly pre
ferre
d
• 1+ years of people and/or project managem
ent, co
ach
ing
or tra
inin
g in
a sa
les e
nviro
nm
en
t req
uire
d.
• 5+ year experience with advertising sa
les, m
arke
ting
,
ou
tside
sale
s or d
ea
lersh
ip re
qu
ired
; exp
erie
nce
in a
uto
ind
ustry, a
uctio
n o
r reta
il au
to is stro
ng
ly pre
ferre
d.
• Proven experience developing strategy, setting priorities a
nd
ma
na
gin
g m
ultip
le ta
sks simu
ltan
eo
usly w
hile
rem
ain
ing
focu
sed
on
ma
ny d
eta
ils is req
uire
d.
• Working know
ledge and proven experience with the
Inte
rne
t, Micro
soft O
ffice Su
ite (in
clud
ing
Po
we
rPo
int) a
nd
Ma
pP
oin
t req
uire
d.
• High level of creativity and innovative approach to p
rob
lem
solvin
g.
• Ability to travel as bu
sine
ss ne
ed
s req
uire
; up
wa
rds o
f
75
% b
oth
da
y an
d o
vern
igh
t trave
l.
Sales : New
clients generation :Inside sales: generating sales from call/virtual dem
o positio
n
responsibilities Key activities
qualification
Inside Sales Account Executive -H
Th
e In
side
Sale
s Acco
un
t Exe
cutive
will b
e
resp
on
sible
for g
en
era
ting
reve
nu
e w
ithin
the
ir pro
spe
ct territo
ry. Th
e su
ccessfu
l
Insid
e Sa
les A
ccou
nt E
xecu
tive w
ill
de
velo
p q
ua
lity bu
sine
ss with
in a
ma
rket
are
a. T
he
se sa
les p
rofe
ssion
als w
ork to
distin
gu
ish th
em
selve
s an
d H
om
eN
et
thro
ug
h th
eir kn
ow
led
ge
of th
e in
du
stry
an
d th
eir cu
stom
ers.
Re
ven
ue
Ge
ne
ratio
n
• Cold call into auto dealerships to sell the “process” of creating effective online advertisements
for th
eir in
ven
tory a
nd
the
fun
ction
ality o
f Ho
me
Ne
t pro
du
cts an
d se
rvices.
• Distribute all HomeN
et authorized follow up and m
arketing material as designated by su
pe
rvisor.
• Overcom
es challenges through the creation of innovative solutions. R
ela
tion
ship
Bu
ildin
g
• Reaches the decision maker of the dealership (GM
or Owner) and dem
onstrates the value of the o
pp
ortu
nity H
om
eN
et p
rovid
es th
e d
ea
lersh
ip.
• Attend tradeshows to w
ork HomeN
et’s booth and perform live dem
onstrations of HomeN
et products and services at tradeshow
s and “in field”. P
lan
nin
g
• Uses Custom
er Relationship Managem
ent system to track progress and identify opportunities for
reve
nu
e.
• Attend da
ily sale
s train
ing
calls w
ith su
pe
rvisor a
nd
/or o
the
r sale
s rep
s.
Re
po
rting
• Completes docum
entation within the Hom
eNet’s CRM
daily.
• HS Diploma or GED equivalent is required; Bachelor’s degree is
stron
gly p
refe
rred
5+
yea
rs of ca
ll cen
ter o
r eq
uiva
len
t exp
erie
nce
an
d kn
ow
led
ge
req
uire
d; e
xpe
rien
ce in
an
acco
un
t ma
na
ge
me
nt
or se
rvice ro
le stro
ng
ly pre
ferre
d.
• 2+ years sales (inside or outside) experience and related a
pp
licatio
ns a
nd
too
ls req
uire
d; a
uto
mo
tive a
nd
softw
are
exp
erie
nce
stron
gly p
refe
rred
.
• Proven experience developing strategy, setting priorities and m
an
ag
ing
mu
ltiple
tasks sim
ulta
ne
ou
sly wh
ile re
ma
inin
g fo
cuse
d
on
ma
ny d
eta
ils is req
uire
d. Stro
ng
kno
wle
dg
e a
nd
exp
erie
nce
with
bu
sine
ss softw
are
ap
plica
tion
s inclu
din
g M
S Ou
tloo
k Su
ite
(Wo
rd, P
ow
er P
oin
t, Exce
l) an
d virtu
al d
em
on
stratio
n so
ftwa
re
an
d co
mm
un
icatio
n to
ols re
qu
ired
.
• Like experience in a customer focused, account m
anagement,
reve
nu
e d
riven
en
viron
me
nt re
qu
ired
.
• Proven experience and ability to build and maintain cro
ss-
de
pa
rtme
nta
l, mu
lti-fun
ction
al a
nd
colla
bo
rative
rela
tion
ship
s
req
uire
d.
• Demonstrated advanced com
munication skills (w
ritten, verbal, p
ho
ne
, an
d in
terp
erso
na
l) skills req
uire
d.
• Proven experience and ability to analyze customer problem
s a
nd
tren
ds to
offe
r sug
ge
stion
s an
d re
com
me
nd
atio
ns fo
r
imp
rove
me
nt a
nd
succe
ss req
uire
d.
• Ability to trave
l up
to 2
5%
(da
y an
d o
vern
igh
t trips) is re
qu
ired
.
Inside Sales Associate -V
Th
e In
side
Sale
s Asso
ciate
will b
e
resp
on
sible
for g
en
era
ting
ne
w b
usin
ess
via o
utb
ou
nd
calls a
nd
virtua
l
de
mo
nstra
tion
s of V
inSo
lutio
ns' p
rod
ucts
to a
ssign
ed
De
ale
r custo
me
rs an
d
pro
spe
cts.
Ke
y activitie
s of th
is role
will in
clud
e
pro
spe
cting
an
d a
cqu
iring
ne
w b
usin
ess to
ge
ne
rate
reve
nu
e a
nd
gro
win
g th
e b
oo
k of
bu
sine
ss.
Th
e In
side
s Sale
s Asso
ciate
will u
tilize a
con
sulta
tive p
roce
ss to d
ete
rmin
e D
ea
ler
ne
ed
, offe
rcrea
tive so
lutio
ns a
nd
de
velo
p
qu
ality b
usin
ess w
ithin
an
assig
ne
d m
arke
t
area to help grow both the dealerships’
an
d V
inSo
lutio
ns re
ven
ue
s with
a fo
cus o
n
ne
w d
ea
lers. T
he
se sa
les p
rofe
ssion
als w
ill
wo
rk to d
isting
uish
the
mse
lves a
nd
Vin
Solu
tion
s.com
from
oth
er so
ftwa
re
com
pa
nie
s thro
ug
h th
eir kn
ow
led
ge
of
ad
vertisin
g, so
ftwa
re, th
e in
du
stry an
d
the
ir custo
me
rs.
Re
ven
ue
Ge
ne
ratio
n
• Generate new business via outbound calls for the VinSolutions suite of products to assigned
De
ale
r pro
spe
cts.
• Work to sell the value of VinSolutions and the full product portfolio based on the custom
er n
ee
ds.
• Manage and overcom
e prospect objections in o
rde
r to se
cure
qu
alifie
d m
ee
ting
s an
d clo
se th
e
sale
.
• Work w
ith Manager to understand, m
eet and exceed goals and objectives. R
ela
tion
ship
Bu
ildin
g
• Partner with m
anagement to determ
ine sales, transition and service strategy for each prospect. •
Un
cove
r ne
ed
s of p
ote
ntia
l custo
me
rs an
d p
rese
nt a
pp
rop
riate
pro
du
cts an
d so
lutio
ns.
•Maintain strong product know
ledge on all products and solutions. • Reach the decision m
aker of the dealership (GM or O
wner) and dem
onstrate the value of the o
pp
ortu
nity V
inSo
lutio
ns w
ill pro
vide
the
de
ale
rship
; Co
mm
un
icate
pro
pe
r exp
ecta
tion
s ab
ou
t
softw
are
solu
tion
s to d
ea
ler p
rosp
ects.
• Participate in sales team m
eetings as required. • Turn over prospects to M
anagement to share prospects w
ith the Regions when they a
re a
be
tter
fit for th
e O
utsid
e Sa
les te
am
.
Re
po
rting
• Complete docum
entation, as outlined in the sales process, within the CRM
• U
tilize CRM to accurately and effectively track activity, and update lead, opportunity inform
ation a
nd
acco
un
t info
rma
tion
.
• Ensure that monthly reports (sales pipeline, target account developm
ent) are satisfactorily co
mp
lete
d in
a tim
ely fa
shio
n.
• Proactively communicate account and sales inform
ation to both sales managem
ent and sales te
am
.
• Communicate w
ith managem
ent a
bo
ut o
bsta
cles a
nd
cha
llen
ge
s with
de
ale
rs an
d p
roce
sses.
HS Diploma or GED equivalent is required; Bachelor’s degree is
stron
gly p
refe
rred
Au
tom
otive
reta
il exp
erie
nce
is stron
gly p
refe
rred
2+
yea
rs sale
s (insid
e o
r ou
tside
) exp
erie
nce
an
d re
late
d
ap
plica
tion
s an
d to
ols re
qu
ired
; au
tom
otive
an
d so
ftwa
re
exp
erie
nce
stron
gly p
refe
rred
.
Pro
ven
exp
erie
nce
de
velo
pin
g stra
teg
y, settin
g p
rioritie
s an
d
ma
na
gin
g m
ultip
le ta
sks simu
ltan
eo
usly w
hile
rem
ain
ing
focu
sed
on
ma
ny d
eta
ils is req
uire
d.
Stron
g kn
ow
led
ge
an
d e
xpe
rien
ce w
ith b
usin
ess so
ftwa
re
ap
plica
tion
s inclu
din
g M
S Ou
tloo
k Suite
(Wo
rd, P
ow
er P
oin
t,
Exce
l, Visio
) an
d virtu
al d
em
on
stratio
n so
ftwa
re a
nd
com
mu
nica
tion
too
ls req
uire
d.
Like e
xpe
rien
ce in
a cu
stom
er fo
cuse
d, a
ccou
nt m
an
ag
em
en
t,
reve
nu
e d
riven
en
viron
me
nt re
qu
ired
.
Pro
ven
exp
erie
nce
an
d a
bility to
bu
ild a
nd
ma
inta
in cro
ss-
de
pa
rtme
nta
l, mu
lti-fun
ction
al a
nd
colla
bo
rative
rela
tion
ship
s
req
uire
d.
De
mo
nstra
ted
ad
van
ced
com
mu
nica
tion
skills (writte
n, ve
rba
l,
ph
on
e, a
nd
inte
rpe
rson
al) skills re
qu
ired
.
Pro
ven
exp
erie
nce
an
d a
bility to
an
alyze
custo
me
r pro
ble
ms a
nd
tren
ds to
offe
r sug
ge
stion
s an
d re
com
me
nd
atio
ns fo
r
imp
rove
me
nt a
nd
succe
ss req
uire
d.
Inside Sales, Sales Consultant –autotrader
Th
e In
side
Sale
s, Sale
s Co
nsu
ltan
t will b
e
resp
on
sible
for g
en
era
ting
ne
w b
usin
ess
via o
utb
ou
nd
calls a
nd
virtua
l
de
mo
nstra
tion
s of A
uto
Tra
de
r solu
tion
s
an
d p
rod
ucts to
assig
ne
d D
ea
ler
pro
spe
cts.
Ke
y activitie
s of th
is role
will in
clud
e
pro
spe
cting
an
d a
cqu
iring
ne
w b
usin
ess to
ge
ne
rate
reve
nu
e a
nd
gro
w th
e b
oo
k of
bu
sine
ss. Th
e In
side
s Sale
s, Sale
s
Co
nsu
ltan
t will u
tilize a
con
sulta
tive
pro
cess to
de
term
ine
De
ale
r ne
ed
, offe
r
crea
tive so
lutio
ns a
nd
de
velo
p q
ua
lity
bu
sine
ss with
in a
n a
ssign
ed
ma
rket a
rea
to help grow both the dealerships’ and
AutoTrader’s revenues with a focus on
ne
w, n
on
- pa
ying
an
d ca
nce
lled
de
ale
rs.
Th
ey w
ill pa
rtne
r with
the
Insid
e Sa
les,
Acco
un
t Ma
na
ge
r to tra
nsitio
n clo
sed
acco
un
ts an
d w
ill also
colla
bo
rate
with
the
Ma
na
ge
r, Insid
e Sa
les to
de
velo
p m
arke
t
strate
gy fo
r ne
w b
usin
ess a
cqu
isition
an
d
gro
wth
. Th
ese
sale
s pro
fessio
na
ls will
wo
rk to d
isting
uish
the
mse
lves a
nd
Au
toT
rad
er.co
m fro
m o
the
r me
dia
com
pa
nie
s thro
ug
h th
eir kn
ow
led
ge
ofa
dve
rtising
, softw
are
, the
ind
ustry a
nd
the
ir custo
me
rs.
Re
ven
ue
Ge
ne
ratio
n
• Generate new business via outbound calls and virtual dem
onstrations of AutoTrader solutions a
nd
pro
du
cts to a
ssign
ed
De
ale
r pro
spe
cts.
• Work w
ith Dealer partners, consisting of unsigned or non-p
ayin
g p
rosp
ects, to
sell th
e va
lue
of
Au
toT
rad
er a
nd
the
full p
rod
uct p
ortfo
lio b
ase
d o
n th
e cu
stom
er n
ee
ds.
• Collaborate with Inside Sales, Account M
anagers to properly transition accounts for service. • O
vercome challenges and objections through the utilization of the consultative m
odel and cre
atio
n o
f inn
ova
tive so
lutio
ns; q
ua
lify the
De
ale
r (fit, size/in
ven
tory, n
ot cu
rren
tly ad
vertisin
g
with
Au
toT
rad
er) a
nd
pa
ss to O
utsid
e Sa
les if n
ece
ssary in
pa
rtne
rship
with
Ma
na
ge
me
nt.
• Research prospects and understand their business before contacting. • M
anage and overcom
e p
rosp
ect o
bje
ction
s in o
rde
r to se
cure
qu
alifie
d m
ee
ting
s an
d clo
se th
e
sale
.
• Work w
ith Manager to understand, m
eet and exceed goals and objectives. • Create, m
aintain and share action plans with M
anager based on daily, weekly and m
onthly a
na
lysis of a
ll pe
rform
an
ce m
etrics; tra
ck an
d a
dju
st sho
rt term
an
d lo
ng
term
pla
nn
ing
as
ne
cessa
ry.
Pla
nn
ing
• Partner with M
anager, Inside Sales and Lead Generation to review prospect list, proposed
strate
gy to
attra
ct ne
w b
usin
ess a
nd
all b
usin
ess p
rop
osa
ls.
• Co
nd
uct re
sea
rch in
pa
rtne
rship
with
Ma
na
ge
r an
d Le
ad
Ge
ne
ratio
n to
he
lp d
rive n
ew
lea
ds a
nd
pro
spe
cts.
• Manage a lead prospecting pipeline and m
aintain accurate information about prospects and
the
ir com
pa
nie
s.
• Accurately forecast business in the pipeline
an
d w
he
n it w
ill close
.
• Analyze prospects ROI goals and data, and have a firm
understanding and knowledge of m
edia b
uyin
g cycle
s, ma
rketin
g a
nd
targ
et d
em
og
rap
hics.
• Determine, in consultation w
ith the client prospect, the best product combinations fo
r ea
ch
acco
un
t ba
sed
on
a cu
stom
er n
ee
ds a
na
lysis.
• Follow the AutoTrader.com
sales process outlined for the Inside Sales organization. R
ela
tion
ship
Bu
ildin
g
• Partner with m
anagement to determ
ine sales, transition and service strategy for each prospect. • U
ncover needs of potential customers and present appropriate products and solutions.
• Maintain strong product know
ledge on all products and solutions. • Reach the decision m
aker of the dealership (GM or O
wner) and dem
onstrate the value of the o
pp
ortu
nity A
uto
Tra
de
r.com
will p
rovid
e th
e d
ea
lersh
ip; C
om
mu
nica
te p
rop
er e
xpe
ctatio
ns a
bo
ut
ad
vertisin
g a
nd
softw
are
solu
tion
s to d
ea
ler p
rosp
ects.
• Create follow up plan for each signed and transitioned account to ensure quality of business.
• Assist in the develo
pm
en
t of a
nd
pro
vide
con
tinu
ou
s imp
rove
me
nt to
the
sale
s pro
cess.
• Communicate w
ith dealer partners regarding account status (pre-d
elive
ry); en
sure
the
y are
tran
sition
ed
for su
ccess.
• Participate in sales team m
eetings as required. • Turn over prospects to
Ma
na
ge
me
nt to
sha
re p
rosp
ects w
ith th
e R
eg
ion
s wh
en
the
y are
a b
ette
r
fit for th
e O
utsid
e Sa
les te
am
.
Re
po
rting
• Complete docum
entation, as outlined in the sales process, within the CRM
• Utilize CRM
to accurately and effectively track activity, and u
pd
ate
lea
d, o
pp
ortu
nity in
form
atio
n
an
d a
ccou
nt in
form
atio
n.
• Ensure that monthly reports (sales pipeline, target account developm
ent) are satisfactorily co
mp
lete
d in
a tim
ely fa
shio
n.
• Proactively communicate account and sales inform
ation to both sales m
an
ag
em
en
t an
d sa
les
tea
m.
• Communicate w
ith managem
ent about obstacles and challenges with dealers and processes.
• HS Diploma or GED equivalent is required; Bachelor’s degree is
stron
gly p
refe
rred
• 5+ years of call center or equivalent experience a
nd
kno
wle
dg
e
req
uire
d; e
xpe
rien
ce in
a re
ven
ue
ge
ne
ratin
g ro
le stro
ng
ly
pre
ferre
d.
• 2+ years sales (inside or outside) experience and related a
pp
licatio
ns a
nd
too
ls req
uire
d; a
uto
mo
tive a
nd
me
dia
ad
vertisin
g e
xpe
rien
ce stro
ng
ly pre
ferre
d.
• Proven experien
ce d
eve
lop
ing
strate
gy, se
tting
prio
rities a
nd
ma
na
gin
g m
ultip
le ta
sks simu
ltan
eo
usly w
hile
rem
ain
ing
focu
sed
on
ma
ny d
eta
ils is req
uire
d.
• Knowledge and experience w
ith business software applications
inclu
din
g M
S Ou
tloo
k Suite
(Wo
rd, P
ow
er P
oin
t, Exce
l, Viso
) an
d
virtua
l de
mo
nstra
tion
softw
are
an
d co
mm
un
icatio
n to
ols
req
uire
d.
• Like experience in a customer focused, account m
anagement,
reve
nu
e d
riven
en
viron
me
nt re
qu
ired
.
• Proven experience and ability to build and maintain cross-
de
pa
rtme
nta
l, mu
lti-fun
ction
al a
nd
colla
bo
rative
rela
tion
ship
s
req
uire
d.
• Demonstrated advanced com
munication skills (w
ritten, verbal, p
ho
ne
, an
d in
terp
erso
na
l) skills req
uire
d.
• Proven experience and ability to analyze customer problem
s a
nd
tren
ds to
offe
r sug
ge
stion
s an
d re
com
me
nd
atio
ns fo
r
imp
rove
me
nt a
nd
succe
ss req
uire
d.
• Ability to travel up to 25% (day and overnight trips) is required.
Sales : Existing Client revenue max
Position
responsibilities Key activities
qualification account sales manager –V
Ke
y activitie
s of th
is role
will in
clud
e
effe
ctively m
an
ag
ing
the
pro
gre
ss an
d
resu
lts of a
ccou
nts a
ssign
ed
,
pro
active
ly mo
nito
r an
d a
na
lyze
acco
un
t pe
rform
an
ce a
nd
tren
ds to
de
term
ine
ad
justm
en
ts to th
e
acco
un
t an
d fin
d w
ays to help the
dealer maxim
ize their RO
I. Th
ey w
ill
pa
rtne
r with
the
Insid
e Sa
les, Sa
les
Co
nsu
ltan
t to tra
nsitio
n clo
sed
acco
un
ts an
d w
ill also
colla
bo
rate
with
the
Dire
ctor, Inside M
arketing Sales to develop m
arket strategy for account service and grow
th. Th
ese
sale
s pro
fessio
na
ls will w
ork to
distin
gu
ish th
em
selve
s an
d
Vin
Solu
tion
s.com
from
oth
er
ma
rketin
g co
mp
an
ies th
rou
gh
the
ir
kno
wle
dg
e o
f ad
vertisin
g, so
ftwa
re,
the
au
to in
du
stry an
d th
eir cu
stom
ers.
• Maintain existing accounts w
hile generating upsell opportunities via outbound calls and
virtua
l de
mo
nstra
tion
s of V
inSo
lutio
ns.co
m p
rod
ucts to
assig
ne
d D
ea
ler p
rosp
ects.
• Transition and expand relationships with assigned dealer partners to
maxim
ize revenue opportunities and m
inimize custom
er cancellations. • U
tilize the consultative selling
pro
cess to
un
cove
r ne
ed
s of cu
rren
t custo
me
rs an
d p
rese
nt
ap
pro
pria
te p
rod
uct a
nd
solu
tion
s.
• Overcom
e challenges and objections through the utilization of the consultative model and
crea
tion
of in
no
vative
solu
tion
s to clo
se b
usin
ess.
• Take a proactive a
pp
roa
ch to
ide
ntify w
ays th
e d
ea
ler co
uld
exp
erie
nce
a b
ette
r RO
I with
Vin
Solu
tion
s.com
an
d fin
d w
ays to
he
lp th
e d
ea
ler. (B
ette
r me
rcha
nd
ising
/pro
cesse
s/AT
G
solu
tion
s)
• Communicate value of VinSolutions.com
and the full product portfolio based on the cu
stom
er n
ee
ds.
• Create, maintain and share action plans w
ith Manager based on daily, w
eekly and monthly
an
alysis o
f all p
erfo
rma
nce
me
trics; track a
nd
ad
just sh
ort te
rm a
nd
lon
g te
rm p
lan
nin
g a
s
ne
cessa
ry.
• Partner with M
anager, Inside Sales and Lead Gene
ratio
n to
revie
w a
ccou
nt list, p
rop
ose
d
strate
gy to
ge
ne
rate
ad
ditio
na
l bu
sine
ss an
d a
ll service
actio
n p
lan
s.
• Accurately forecast business in the pipeline and when it w
ill close. • Determ
ine, in consultation with the client prospect, the best product co
mb
ina
tion
s for e
ach
acco
un
t ba
sed
on
a cu
stom
er n
ee
ds a
na
lysis.
• Follow the Vinsolutions.com
sales process outlined for the Inside Sales organization. • Research prospects and understand their business before offering new
solutions. • Establish a service
call p
lan
for a
ssign
ed
territo
ry.
• Prioritize assigned customer list to focus on revenue potential.
• Partner with m
anagement and Inside Sales, Sales Consultant to determ
ine sales, transition a
nd
service
strate
gy fo
r ea
ch a
ccou
nt.
• Uncover needs of deale
r pa
rtne
rs an
d p
rese
nt a
pp
rop
riate
pro
du
cts an
d so
lutio
ns.
• Maintain strong product know
ledge on all products and solutions. • Com
municate proper expectations about softw
are solutions to dealer partners. • Create follow
up plan for each signed and transition
ed
acco
un
t to e
nsu
re q
ua
lity of b
usin
ess.
• Participate in sales team m
eetings as required. • Com
municate w
ith dealer partners regarding account status (pre-d
elive
ry an
d d
elive
ry);
en
sure
the
y are
set u
p fo
r succe
ss.
• Complete docum
entation, as outline
d in
the
sale
s pro
cess, w
ithin
the
CR
M.
• Ensure that monthly reports (sales pipeline, account developm
ent) are satisfactorily co
mp
lete
d in
a tim
ely fa
shio
n.
• Proactively communicate account and sales inform
ation to both sales managem
ent and sales te
am
.
• Communicate w
ith managem
ent about obstacles and challenges with dealers and processes.
• 2+ years sales (inside or outside) experience and related applications and to
ols re
qu
ired
; au
tom
otive
an
d so
ftwa
re e
xpe
rien
ce stro
ng
ly pre
ferre
d.
• Proven experience
de
velo
pin
g stra
teg
y, settin
g p
rioritie
s an
d m
an
ag
ing
mu
ltiple
tasks sim
ulta
ne
ou
sly wh
ile re
ma
inin
g fo
cuse
d o
n m
an
y de
tails is
req
uire
d. Stro
ng
kno
wle
dg
e a
nd
exp
erie
nce
with
bu
sine
ss softw
are
ap
plica
tion
s inclu
din
g M
S Ou
tloo
k Suite
(Wo
rd, P
ow
er P
oin
t, Exce
l,
Sale
sforce
) an
d virtu
al d
em
on
stratio
n so
ftwa
re a
nd
com
mu
nica
tion
too
ls
req
uire
d.
• Like experience in a customer focused, account m
anagement, revenue
drive
n e
nviro
nm
en
t req
uire
d.
• Proven experience and ability to build and maintain cross-d
ep
artm
en
tal,
mu
lti-fun
ction
al a
nd
colla
bo
rative
rela
tion
ship
s req
uire
d.
• Demonstrated advanced com
munication skills (w
ritten, verbal, phone, and in
terp
erso
na
l) skills req
uire
d.
• Proven experience and ability to analyze customer problem
s and trends to o
ffer su
gg
estio
ns a
nd
reco
mm
en
da
tion
s for im
pro
vem
en
t an
d su
ccess
req
uire
d.
• HS Diploma or GED equivalent is required; Bachelor’s degree is strongly
pre
ferre
d.
Position
responsibilities Key activities
qualification
National sales manager -V
Th
e N
atio
na
l Sale
s Ma
na
ge
r will b
e re
spo
nsib
le
for in
crea
sing
reve
nu
e w
hile
min
imizin
g ch
urn
on
ne
w a
nd
existin
g p
rod
ucts. T
he
scop
e o
f
resp
on
sibility w
ill inclu
de
ma
na
gin
g a
pip
elin
e o
f
ne
w b
usin
ess a
nd
existin
g b
oo
k of b
usin
ess,
de
velo
pin
g in
form
atio
na
l pre
sen
tatio
ns a
nd
pa
rticipa
ting
with
the
on
targ
ete
d
sale
s calls.
-De
velo
p cu
stom
er re
latio
nsh
ips w
ith n
ew
an
d e
xisting
de
ale
rs.
-Facilita
te sa
les a
nd
service
sup
po
rt to th
e re
gio
ns a
nd
ma
jor co
rpo
rate
office
s of d
ea
ler
gro
up
s with
a fo
cus o
n sp
ecific p
rod
ucts.
-Facilita
te a
nd
coo
rdin
ate
the
de
livery o
f info
rma
tion
sup
po
rting
ne
w
pro
du
cts.
-De
velo
p stra
teg
ies w
ithin
the
bu
sine
ss ma
rket to
ide
ntify m
arke
t ne
ed
s.
-De
velo
p a
nd
con
tinu
ally stre
ng
the
n re
latio
nsh
ips w
ith C
usto
me
r Service
to
en
sure
tha
t
de
ale
rs are
pro
vide
d u
np
ara
llele
d se
rvice.
-Intro
du
ce n
ew
Vin
Solu
tion
s.com
pro
du
cts to d
ea
lers a
nd
the
ir sale
s staff.
-Me
et o
r exce
ed
assig
ne
d m
on
thly, q
ua
rterly, a
nd
an
nu
al re
ven
ue
sale
s
go
als a
s set b
y
the
reg
ion
an
d o
r divisio
n.
-Pa
rticipa
te in
we
ekly m
ee
ting
s with
the
sale
s org
an
izatio
n.
Act a
s liaiso
n b
etw
ee
n fie
ld sa
les a
nd
corp
ora
te o
ffice.
• 5 or more years of experience in the autom
otive sales, automotive advertising
sale
s ind
ustry o
r eq
uiva
len
t exp
erie
nce
• 3 or more years of successful sales accoun
t ma
na
ge
me
nt e
xpe
rien
ce
• Ability to represent VinSolutions.com to the autom
otive industry and Model
Co
mp
an
y valu
es b
y crea
ting
a p
ositive
imp
ressio
n o
f the
com
pa
ny.
• Knowledgeable in various technologies.
• Strong written and verbal presentation, com
mu
nica
tion
, inte
rpe
rson
al, a
nd
pro
ble
m-so
lving
skills.
• Experience with M
S Office required.
• Salesforce CRM Experience highly preferred
• High School Diploma or GED equivalent required; Bachelor’s degree preferred.
Digital Consultant-D
Th
e D
igita
l Co
nsu
ltan
t is resp
on
sible
for g
row
ing
pro
fitab
le e
xisting
custo
me
r rela
tion
ship
s thro
ug
h
disco
very o
f key cu
stom
er b
usin
ess issu
es a
nd
the
sale of DDC solutions that increase the customer’s
dig
ital m
arke
ting
effe
ctiven
ess.
Th
e g
oa
l of th
is po
sition
is to d
rive se
rvice le
d
solu
tion
sale
s by e
stab
lishin
g tru
sted
ad
visory ro
le
rela
tion
ship
s with
existin
g clie
nts w
ithin
the
ir
assig
ne
d T
errito
ry via W
eb
pre
sen
tatio
ns a
nd
ph
on
e ca
lls. Th
is po
sition
focu
ses o
n
un
de
rstan
din
g th
e d
ea
ler sa
les n
ee
ds, m
arke
ting
strate
gie
s, an
d b
usin
ess re
qu
irem
en
ts in o
rde
r to
effe
ctively re
com
me
nd
ap
pro
pria
te so
lutio
ns,
close
sale
s an
d m
ee
t assig
ne
d q
uo
tas. T
his ro
le
also
focu
ses o
n a
chie
ving
reve
nu
e g
oa
ls;
fore
castin
g a
ccura
tely o
n a
we
ekly, m
on
thly, a
nd
qu
arte
rly sche
du
le; d
eve
lop
ing
a p
ipe
line
of
op
po
rtun
ities; a
nd
me
etin
g a
ssign
ed
bu
sine
ss
ob
jective
s.
Th
is po
sition
will w
ork clo
sely w
ith th
eir T
errito
ry
Dire
ctor a
nd
alig
ne
d D
igita
l Ad
visors w
ithin
the
ir
clien
t ba
se o
n a
da
ily ba
sis to a
chie
ve m
on
thly
ob
jective
s.
Th
e D
igita
l Co
nsu
ltan
t reve
nu
e g
en
era
tion
effo
rts
will re
qu
ire e
xcelle
nt co
mm
un
icatio
n a
nd
pre
sen
tatio
n skills, re
ach
ing
bu
sine
ss targ
ets b
y
ge
ne
ratin
g u
p-se
lling
op
po
rtun
ities u
sing
the
follo
win
g te
chn
iqu
es:
1. Id
en
tificatio
n o
f sale
s op
po
rtun
ities b
y wo
rking
close
ly with
Dig
ital A
dviso
rs, inclu
din
g re
sea
rchin
g
targ
et a
ccou
nts a
nd
lea
din
g co
nfe
ren
ce ca
lls with
the
Dig
ital A
dviso
r to a
ssess clie
nt n
ee
ds
2. In
itiate
pro
spe
cting
calls d
urin
g O
EM
up
gra
de
sale
s initia
tives
3. R
esp
on
d to
Ma
rketin
g le
ad
s from
existin
g
clien
ts
4. Le
vera
ge
existin
g clie
nt re
latio
nsh
ips to
up
-sell
into
sister sto
res
• Work w
ith their assigned Territory Director to clearly define monthly
ob
jective
s
• Work w
ith assigned Digital Advisors ongoing to identify territory up-se
ll
targ
ets
• P
roa
ctively e
ng
ag
e clie
nts d
irectly d
urin
g ta
rge
ted
OE
M u
pg
rad
e
initia
tives.
• Create and deliver sales proposals that adhere to the standard terms and
con
ditio
ns o
f DD
C sa
les a
gre
em
en
ts an
d w
hich
ha
ve b
ee
n a
ccep
ted
an
d
ap
pro
ved
by th
e D
DC
con
tract a
na
lyst tea
m a
nd
sale
s ma
na
ge
me
nt.
• Identify decision makers, near term
client business issues, pain points a
nd
cha
llen
ge
s, ab
ou
t wh
ich D
DC
can
imp
rove
, en
ha
nce
, or re
me
dy th
e
situa
tion
.
• Lead client discussions and presentations via Web based m
eetings and p
ho
ne
calls. Sch
ed
ule
an
d le
ad
follo
w u
p m
ee
ting
s as n
ee
de
d.
• Structure sales and negotiate terms w
ithin the boundaries of DDC pricing p
hilo
sop
hy a
nd
po
licy.
• Uncover and generate regional Raving Fan client references and
testim
on
ials.
• Identify and e
scala
te clie
nt issu
es a
nd
con
cern
s wh
ich yo
u b
elie
ve re
qu
ire
sen
ior m
an
ag
em
en
t leve
l inte
rven
tion
to th
e T
errito
ry Dire
ctor &
/or
Dire
ctor o
f De
ale
r Service
s.
• Achieve assigned productivity goals and meet m
inimal sales perform
ance sta
nd
ard
s (QU
OT
A), m
ain
tain
org
an
izatio
na
l stan
da
rds fo
r ma
na
gin
g d
ea
ler
con
tact a
nd
con
sultin
g a
ctivity, an
d a
dh
ere
to o
ur co
rpo
rate
valu
es in
all
bu
sine
ss activity.
• Complete w
eekly pre-ca
ll rese
arch
activity (C
all P
lan
) at a
ssign
ed
activity
leve
ls an
d lo
g a
cqu
ired
bu
sine
ss inte
llige
nce
into
SFA d
ata
ba
se. Fo
llow
the
pre
scribe
d D
DC
sale
s pro
cess to
ma
na
ge
op
tima
l resu
lts.
• At the beginning of each month, com
plete a forecast for each month’s
pro
du
ctivity an
d u
pd
ate
at th
e b
eg
inn
ing
of e
ach
bu
sine
ss we
ek a
nd
revie
w
with
you
r Sale
s Dire
ctor. Fo
reca
st accu
racy is e
xpe
cted
to b
e w
ithin
5%
plu
s
or m
inu
s actu
al e
nd
of m
on
th re
sults.
• Provide reports as directed. Accountable for accurate and timely
rep
ortin
g o
f da
ily, we
ekly a
nd
mo
nth
ly sale
s pla
nn
ing
activitie
s. Kn
ow
an
d
un
de
rstan
d sa
les p
ipe
line
pro
toco
l an
d sa
les sta
ge
de
finitio
ns a
s pro
vide
d
by th
e D
irecto
r of D
ea
ler Se
rvices. B
e p
rep
are
d to
discu
ss you
r curre
nt
pip
elin
e a
nd
ad
van
ced
op
po
rtun
ity me
etin
g re
sults in
de
tail d
aily.
• Client Relevancy: Add value by proactively ide
ntifyin
g b
usin
ess o
pp
ortu
nitie
s
for the dealer client, convey a firm understanding of the dealer’s business
drive
rs, disp
lay e
xecu
tive p
rese
nce
by b
uild
ing
rap
po
rt an
d cre
dib
ility at a
ll
de
ale
rship
pe
rson
ne
l leve
ls , effe
ctively in
flue
nce
the
pro
spe
ctive d
ea
ler
custo
me
r to d
iscove
r the
valu
e o
f a so
lutio
n; cle
arly co
nn
ectin
g so
lutio
ns to
de
ale
r bu
sine
ss issue
s.
• Multi-T
askin
g: D
em
on
strate
the
ab
ility to m
an
ag
e m
ultip
le in
itiative
s an
d sh
ift
focu
s be
twe
en
seve
ral p
roje
cts on
a d
aily b
asis.
• Strategic Bu
sine
ss Pla
nn
ing
: De
mo
nstra
te sig
nifica
nt kn
ow
led
ge
of D
DC
pro
du
cts an
d se
rvices, d
ee
p kn
ow
led
ge
of D
igita
l Au
tom
otive
Strate
gie
s/Be
st
Pra
ctices, u
nd
ersta
nd
ing
of th
e re
tail a
uto
mo
tive in
du
stry wh
ile d
eve
lop
ing
strate
gie
s for cre
atin
g cu
stom
er va
lue
by leveraging DDC’s core strengths and
pla
tform
cap
ab
ilities.
• Consulting and Partnering: Help the dealer customer to understand their
bu
sine
ss ne
ed
s, offe
r ad
vice a
nd
solu
tion
s, an
d o
pe
rate
from
a p
ositio
n o
f
exp
ertise
ba
lan
ced
with
a co
llab
ora
tive co
mm
un
icatio
n style
. Wo
rk effe
ctively
acro
ss mu
ltiple
de
pa
rtme
nts to
en
sure
the
be
st inte
rest o
f the
clien
t is
ach
ieve
d.
• High Impact Com
munication: Clearly and succinctly convey ideas and
info
rma
tion
to in
divid
ua
ls an
d g
rou
ps in
a va
riety o
f situa
tion
s; com
mu
nica
ting
in a
focu
sed
an
d co
mp
ellin
g w
ay th
at e
na
ble
s clien
ts to se
e n
ew
po
ssibilitie
s
an
d d
rives a
ction
.
skill set :
• Able to work in fast-p
ace
d, se
lf-dire
cted
en
trep
ren
eu
rial e
nviro
nm
en
t
• Excellent telephone sales personality skills • Capable of facilita
ting
an
d d
irectin
g a
discu
ssion
in a
con
sulta
tive m
an
ne
r
• Present solutions with a high degree of professionalism
, integrity and honesty
• Exceptional verbal and written com
munication skills
• Highly proficient level computer skills including M
S Word, Pow
erP
oin
t, Exce
l
an
d O
utlo
ok.
• Experience using CRM softw
are solutions for prospects and managing sales
pip
elin
es
• Detailed, organized and systematic
• Highly energetic self-starte
r
• Demonstrated ability to think critically and creatively
• Able to m
ulti-ta
sk activitie
s wh
ile a
dh
erin
g to
com
pa
ny p
olicy, syste
ms a
nd
shiftin
g p
rioritie
s
Position
responsibilities Key activities
qualification
Regional Vinpro-V
Re
spo
nsib
le fo
r esta
blish
ing
an
d m
ain
tain
ing
effe
ctive co
mm
un
icatio
n w
ith n
ew
an
d e
xisting
clien
ts for th
e p
urp
ose
of p
rovid
ing
con
tinu
ed
sup
po
rt an
d tra
inin
g.
Regional VinPro’s will be responsible for CRM
accounts w
ith subscriptions up to$6000/month
MRR
. T
hro
ug
h fo
cuse
d co
mm
un
icatio
n, th
e V
inP
ro w
ill
po
sitively im
pa
ct the
rete
ntio
n o
f ou
r clien
t ba
se
by b
uild
ing
con
sum
er co
nfid
en
ce, a
nd
incre
ase
d
utiliza
tion
of o
ur p
rod
ucts.
• Conduct weekly calls w
ith new custom
ers for the initial 6
we
eks fo
llow
ing
insta
llatio
n, w
ith fo
cus o
n im
ple
me
nta
tion
revie
w, syste
m co
nfig
ura
tion
verifica
tion
, system
utiliza
tion
, an
d co
ntin
ue
d tra
inin
g.
• Complete tasks w
ithin the VinPro Dashboard that address open support tickets, “Plans of Action”, specia
l acco
un
ts, an
d u
pco
min
g in
stalls.
• Coordinate communication betw
een the client, VinCare, and other d
ep
artm
en
ts as n
ee
de
d to
pro
active
ly reso
lve clie
nt issu
es/co
nce
rns.
• Effectively utilize Salesforce.com to m
anage support tickets, and d
ocu
me
nt a
ll rele
van
t com
mu
nica
tion
with
the
clien
t.
• Develop and maintain strong technical expertise in VinSolutions’
pro
du
cts, an
d th
ose
de
vices/p
latfo
rms u
po
n w
hich
ou
r pro
du
cts fun
ction
.
• Maintain a m
inimum
of monthly w
ritten and oral communications w
ith a
ll active
CR
M a
ccou
nts.
• Dealership and/or CRM experience
• Strong technical skills (Microsoft O
ffice, Salesforce.com, etc.)
• Strong verbal & written com
munication skills
• Strong troubleshooting / problem solving aptitude
• Organization, Professionalism
, an
d T
ime
Ma
na
ge
me
nt
• Strong training and/or presentation skills
Performance Consultant -VA
Au
ction
Ge
niu
s, from
vAu
to G
en
ius La
bs, is
loo
king
for a
tale
nte
d A
uto
mo
tive P
erfo
rma
nce
Co
nsu
ltan
t to jo
in o
ur te
am
in Lo
ng
mo
nt,
Co
lora
do
. Th
e P
erfo
rma
nce
Co
nsu
ltan
t will h
ave
the
ab
ility to w
in d
ea
lers o
ver w
hile
pro
vidin
g
be
st-in-cla
ss custo
me
r care
at a
ll time
s. Au
ction
Ge
niu
s ha
s just re
ach
ed
an
excitin
g g
row
th p
ha
se.
We
ha
ve th
e o
pp
ortu
nity to
gra
b a
trem
en
do
us
sha
re o
f the
de
ale
r ma
rket a
nd
we
wa
nt to
ma
ke
sure
we
ha
ve th
e rig
ht te
am
in p
lace
to ta
ke ca
re
of o
ur va
lua
ble
custo
me
rs.
Th
e rig
ht fit fo
r Au
ction
Ge
niu
s an
d vA
uto
will b
e
an
ind
ividu
al w
ho
ha
s po
we
rful co
mm
un
icatio
n
skills, alo
ng
with
the
ab
ility to p
rob
lem
solve
,
ove
rcom
e o
bsta
cles, a
nd
kee
p cu
stom
ers h
ap
py.
As a
n p
art o
f ou
r tale
nte
d a
nd
gro
win
g te
am
the
Pe
rform
an
ce C
on
sulta
nt w
ill be
resp
on
sible
for
we
lcom
ing
ne
w u
sers w
ho
ha
ve sig
ne
d u
p fo
r ou
r
po
we
rful so
ftwa
re so
lutio
n, w
inn
ing
the
m o
ver
from
the
first con
tact, sch
ed
ulin
g th
eir p
rod
uct
train
ing
with
ou
r train
ing
tea
m, a
nd
assu
ring
the
y
ha
ve th
e fin
est p
ossib
le e
xpe
rien
ce u
sing
ou
r
softw
are
.
*4
+ Y
ea
rs Acco
un
t Ma
na
ge
me
nt &
Sales E
xpe
rien
ce
*1
-2 ye
ars o
f Au
tom
otive
exp
erie
nce
*O
utsta
nd
ing
rela
tion
ship
ma
na
ge
me
nt ca
pa
bilitie
s
*E
xcep
tion
al le
vel o
f de
tail
*Stro
ng
com
mu
nica
tion
an
d in
terp
erso
na
l skill
*A
bility to
effe
ctively w
ork w
ith a
ll leve
ls of a
de
ale
rship
*A
bility to
articu
late
/com
mu
nica
te in
a w
ay th
at re
tain
s en
ga
ge
me
nt
*H
igh
leve
l of co
mfo
rt with
Te
chn
olo
gy
*H
igh
en
erg
y, ab
le to
ha
nd
le m
ultip
le clie
nts o
n a
reg
ula
r ba
sis
Client Retention
Performance/product specialist
Position
responsibilities Key activities
qualification
Performance Specialist -H
Th
e P
erfo
rma
nce
Spe
cialist is re
spo
nsib
le fo
r
clien
t rete
ntio
n u
ltima
tely re
sultin
g in
con
tinu
ed
reve
nu
e stre
am
.
• To effe
ctively m
an
ag
e th
e p
rog
ress a
nd
resu
lts of a
ccou
nts a
ssign
ed
- rete
ntio
n
• To engage in hig
h p
rofile
leve
l activity a
cross stra
teg
ic clien
t gro
up
s
• To build and develop strong working relationships w
ith customers and all users at all levels
from
De
ale
r/ow
ne
r/De
cision
Ma
ker d
ow
n.
• To work w
ith ‘at risk’ clients, determine potential retention plans.
• Demonstrate “ow
nership” of account by responding to client requests same day
• Monitor and analyze account perform
ance and trends to determine adjustm
ents to d
ea
ler
exp
ecta
tion
s/go
als/o
bje
ctives in
ord
er to
ach
ieve
resu
lts
• Using m
ethods provided to closely monitor system
‘red flags’/emergencies w
ith clients and ta
ke im
me
dia
te a
ction
• To generate additional business/revenue by harvesting existing accounts for a
dd
ition
al sto
res
an
d p
rod
uct
• To determine at any points need for additional ‘value resource’ in order to m
aintain success o
f clien
t pro
gre
ss/resu
lts
• To work w
ith contribute and manage action to turnaround ‘cancelled’ accounts
• To effectively man
ag
e tim
e a
nd
activity to
succe
ssfully e
ng
ag
e w
ith a
t lea
st 8 clie
nts p
er d
ay
• To assist in the generating high client attendance to product trainings • To participate in product developm
ent/enhancement review
sessions to continue in d
eve
lop
me
nt a
s a H
om
eNet ‘know
ledge master’
• To engage and participate in the exchange of ‘best practices’ across entire PM team
• Must have a m
inimum
of 4 – 5
yea
rs of a
uto
mo
tive
exp
erie
nce
• Outstanding relationship m
anagement capabilities
• Strong communication and interp
erso
na
l skills
• Ability to effectively work w
ith all levels at dealership
• Ability to articulate/communicate in a w
ay that retains e
ng
ag
em
en
t
• To have exceptional listening skills and to be able to detect p
rob
lem
/risks with
ou
t be
ing
in fa
ce to
face
situa
tion
• Must have excellent custom
er service excellence skills/a
pp
roa
ch
• Highly motivated self-sta
rter ca
pa
ble
of w
orkin
g in
a te
am
en
viron
me
nt
• Personal qualities and style requirements include possessing
hig
h e
ne
rgy, e
nth
usia
sm, re
silien
ce, d
ete
rmin
atio
n, p
ro-
active
ne
ss, rele
ntle
ss an
d b
ein
g h
igh
ly drive
n.
• Proficiency in using Customer Relationship M
anagement
System
s.
• Computer literacy including M
S Office
Performance Manager-VA
Th
e P
erfo
rma
nce
Ma
na
ge
r (PM
) is resp
on
sible
for clie
nt re
ten
tion
ultim
ate
ly resu
lting
in
con
tinu
ed
reve
nu
e stre
am
from
a b
usin
ess
mo
de
l wh
ere
no
clien
t con
tracts e
xist. Th
e P
M
is also
resp
on
sible
for h
arve
sting
ad
ditio
na
l
acco
un
ts an
d e
xpa
nd
ing
/up
-sellin
g p
rod
uct
fun
ction
ality in
an
effo
rt to m
axim
ize re
ven
ue
gro
wth
acro
ss the
ir clien
t ba
se. R
esp
on
sible
for
ma
na
gin
g b
etw
ee
n 8
0 –
11
0 a
ccou
nts a
nd
ap
pro
xima
tely 4
00
– 5
50
use
rs.
*T
o e
ffective
ly ma
na
ge
the
pro
gre
ss an
d re
sults o
f acco
un
ts assig
ne
d - re
ten
tion
*T
o e
ng
ag
e in
hig
h p
rofile
leve
l activity a
cross stra
teg
ic clien
t gro
up
s
*To ensure all accounts/groups are effectively ‘launched’ through the pre-la
un
ch p
roce
ss into
po
sitive p
ositio
n
*T
o b
uild
an
d d
eve
lop
stron
g w
orkin
g re
latio
nsh
ips w
ith cu
stom
ers a
nd
all u
sers a
t all le
vels
from
De
ale
r/ow
ne
r/De
cision
Ma
ker d
ow
n.
*To work w
ith ‘at risk’ clients, determine action plan to turnaround and conquer
*Demonstrate “ow
nership” of account by responding to client requests same day
*M
on
itor a
nd
an
alyze
acco
un
t pe
rform
an
ce a
nd
tren
ds to
de
term
ine
ad
justm
en
ts to d
ea
ler
exp
ecta
tion
s/go
als/o
bje
ctives in
ord
er to
ach
ieve
resu
lts
*Using m
ethods provided to closely monitor system
‘red flags’/emergencies w
ith clients and ta
ke im
me
dia
te a
ction
*T
o g
en
era
te a
dd
ition
al b
usin
ess/re
ven
ue
by h
arve
sting
existin
g a
ccou
nts fo
r ad
ditio
na
l store
s
an
d p
rod
uct
*To determine at any points need for additional ‘value resource’ in order to m
aintain success o
f clien
t pro
gre
ss/resu
lts
*To work w
ith contribute and manage action to turnaround ‘cancelled’ accounts
*T
o e
ffective
ly ma
na
ge
time
an
d a
ctivity to su
ccessfu
lly en
ga
ge
with
at le
ast 8
clien
ts pe
r da
y
*T
o a
ssist in th
e g
en
era
ting
hig
h clie
nt a
tten
da
nce
to p
rod
uct w
orksh
op
s
*T
o p
articip
ate
in p
rod
uct d
eve
lop
me
nt/e
nh
an
cem
en
t revie
w se
ssion
s to co
ntin
ue
in
development as a vAuto ‘know
ledge master’
*To schedule any travel in a way that allow
s for maxim
um tim
e with clients and ‘reach’
*T
o w
ork w
ith n
ew
PM
tea
m m
em
be
rs as re
qu
ired
in m
en
torin
g a
ctivities
*T
o co
nstru
ct an
d co
mm
un
icate
sum
ma
ry rep
orts w
ith a
pp
rop
riate
do
cum
en
tatio
n
*T
o e
ng
ag
e a
nd
participate in the exchange of ‘best practices’ across entire PM team
- Mu
st ha
ve a
min
imu
m o
f eig
ht ye
ars in
reta
il au
tom
otive
ma
na
ge
me
nt
- Ou
tstan
din
g re
latio
nsh
ip m
an
ag
em
en
t cap
ab
ilities
- Exce
ptio
na
l leve
l of d
eta
il
- Stron
g co
mm
un
icatio
n a
nd
inte
rpe
rson
al skills
- Ab
ility to e
ffective
ly wo
rk with
all le
vels a
t de
ale
rship
- Ab
ility to a
rticula
te/co
mm
un
icate
in a
wa
y tha
t reta
ins
en
ga
ge
me
nt
- to h
ave
Exce
ptio
na
l listen
ing
skills an
d to
be
ab
le to
de
tect
pro
ble
m/risks w
itho
ut b
ein
g in
face
to fa
ce situ
atio
n
- Mu
st ha
ve e
xcelle
nt cu
stom
er se
rvice e
xcelle
nce
skills/ap
pro
ach
- Hig
hly m
otiva
ted
self-sta
rter ca
pa
ble
of w
orkin
g in
a te
am
en
viron
me
nt
- Pe
rson
al q
ua
lities a
nd
style re
qu
irem
en
ts inclu
de
po
ssessin
g
hig
h e
ne
rgy, e
nth
usia
sm, re
silien
ce, d
ete
rmin
atio
n, p
ro-
active
ne
ss, rele
ntle
ss an
d b
ein
g H
igh
ly drive
n.
- Pro
ficien
cy in u
sing
custo
me
r rela
tion
ship
ma
na
ge
me
nt
System
s.
- Co
mp
ute
r litera
cy inclu
din
g M
S Office
position
resp
on
sibilitie
s K
ey a
ctivities
qu
alifica
tion
Digital Advisor -D
Th
e D
igita
l Ad
visor is th
e m
ain
po
int o
f con
tact
for th
eir p
ortfo
lio o
f clien
ts an
d is re
spo
nsib
le
for b
uild
ing
rela
tion
ship
s with
the
De
ale
r
Prin
cipa
l an
d/o
r Ge
ne
ral M
an
ag
er o
f ea
ch
acco
un
t. Dig
ital A
dviso
rs ad
vise clie
nts o
n
the
ir dig
ital m
arke
ting
strate
gy b
y leve
rag
ing
the
ir pro
du
ct exp
ertise
with
the
go
al o
f
incre
asin
g p
rod
uct u
tilizatio
n a
nd
tota
l
ad
op
tion
leve
l of p
rod
ucts. T
he
y con
figu
re a
nd
trou
ble
sho
ot w
eb
sites, a
nd
sup
ply first tie
r
tech
nica
l sup
po
rt in a
call ce
nte
r en
viron
me
nt.
Dig
ital A
dviso
rs are
also
resp
on
sible
for
rete
ntio
n a
nd
pro
du
ct gro
wth
with
in th
eir
po
rtfolio
of clie
nts. T
he
Dig
ital A
dviso
r will
utilize a strong understanding of Dealer.com’s
suite
of p
rod
ucts a
nd
au
tom
otive
ind
ustry
kno
wle
dg
e to
en
sure
ma
ximu
m cu
stom
er
valu
e a
nd
satisfa
ction
. Th
e id
ea
l can
did
ate
will
ha
ve e
xpe
rien
ce in
the
follo
win
g co
re a
rea
s:
Sea
rch E
ng
ine
Ma
rketin
g, D
yna
mic W
eb
site
Solu
tion
s, Ad
vertisin
g, C
usto
me
r Service
,
Te
chn
ical Su
pp
ort, a
nd
Tra
inin
g.
Re
tail a
nd
OE
M P
rog
ram
Leve
l Initia
tives:
1. A
ct as a
tech
nica
l reso
urce
for th
e clie
nt to
facilita
te in
tern
al issu
e re
solu
tion
.
2. A
ssist with
de
livera
ble
s an
d o
ng
oin
g p
roje
cts an
d in
itiative
s.
3. A
ct as a
con
tact fo
r me
mb
ers o
f the
Sale
s Te
am
, pro
vide
info
rma
tion
on
ind
ividu
al d
ea
ler
succe
ss an
d a
rea
s for im
pro
vem
en
t an
d a
ssist with
succe
ssful im
ple
me
nta
tion
of o
bje
ctives.
4. Use strong technical and business developm
ent skills to increase client’s utilization of cu
rren
t pro
du
cts/tech
no
log
y as w
ell a
s sale
s of n
ew
tech
no
log
ies a
s the
y are
rele
ase
d.
5. A
ssist the
ir Ma
na
ge
r an
d th
e Sa
les T
ea
m w
ith co
rresp
on
de
nce
, rep
orts, p
roce
du
res,
dire
ctives a
nd
train
ing
ma
teria
ls.
6. H
elp
to id
en
tify an
d o
rga
nize
pro
gra
m o
pp
ortu
nitie
s.
7. R
esp
on
sible
for so
me
de
ale
rship
leve
l pro
jects.
Co
nsu
ltative
Re
spo
nsib
ilities:
1. P
roa
ctively co
nta
ct clien
ts to o
ffer a
dvice
on
tech
nica
l imp
lem
en
tatio
ns th
at w
ill imp
rove
the
pe
rform
an
ce o
f the
ir dig
ital m
arke
ting
suite
.
2. R
evie
w clie
nt re
po
rting
an
d p
rovid
e a
dve
rtising
an
alysis o
n a
mo
nth
ly ba
sis.
3. Id
en
tify op
po
rtun
ities fo
r imp
rove
me
nt w
ith SE
M, SE
O, w
eb
site la
you
t an
d fu
nctio
na
lity,
lea
d g
en
era
tion
op
po
rtun
ities, e
tc.
4. O
bta
in n
ew
mo
nth
ly dig
ital a
dve
rtising
sale
s.
5. C
on
du
ct qu
arte
rly revie
ws w
ith clie
nts to
en
sure
ne
ga
tive p
atte
rns a
re id
en
tified
an
d
po
sitive tre
nd
s are
com
mu
nica
ted
.
6. C
on
sult w
ith clie
nts o
n b
est p
ractice
s rela
ting
to th
eir d
igita
l ma
rketin
g stra
teg
y as w
ell a
s
the
be
st usa
ge
of th
e D
ea
ler.co
m p
latfo
rm.
7. C
olla
bo
rate
with
the
Sale
s Te
am
on
ne
w o
pp
ortu
nitie
s, up
sells, re
-con
tractin
g, a
nd
rep
acka
gin
g o
pp
ortu
nitie
s.
8. Sh
are
late
st rele
van
t ind
ustry in
form
atio
n a
nd
be
st pra
ctices w
ith co
nta
cts.
Cu
stom
er Su
pp
ort:
1. D
ele
ga
te ta
sks to a
pp
rop
riate
de
pa
rtme
nts a
nd
be
sure
tha
t fixes a
re im
ple
me
nte
d g
lob
ally.
2. M
on
itor site
s on
a w
ee
kly ba
sis for a
ny e
rrors to
en
sure
op
tima
l site p
erfo
rma
nce
.
3. M
ain
tain
a th
oro
ug
h u
nd
ersta
nd
ing
of a
ccou
nt stru
cture
an
d sp
ecia
l pre
fere
nce
s.
1. A bachelor’s degree in a related field is preferred but 3-4
yea
rs of re
leva
nt w
ork e
xpe
rien
ce is a
n a
ccep
tab
le su
bstitu
te.
2. T
wo
yea
rs of e
xpe
rien
ce in
Acco
un
t Ma
na
ge
me
nt o
r rele
van
t
exp
erie
nce
.
3. E
xcelle
nt w
ritten
an
d ve
rba
l com
mu
nica
tion
skills.
4. E
mp
loye
e m
ust sh
ow
exce
llen
t com
pe
ten
cy with
com
pu
ter
ap
plica
tion
s an
d p
rog
ram
s.
5. M
ust b
e a
ble
to h
an
dle
difficu
lt clien
ts with
con
fide
nce
an
d
ab
le to
ach
ieve
de
sired
resu
lts ind
ep
en
de
ntly.
6. Se
lf-dire
cted
, drive
n, a
nd
en
thu
siastic.
7. Stro
ng
trou
ble
sho
otin
g skills.
Client Retention – call center
Position
responsibilities Key activities
qualification Client Support Representative -H
Th
e C
lien
t Sup
po
rt Re
pre
sen
tative
will p
rovid
e
fron
t line
pro
du
ct an
d cu
stom
er se
rvice
sup
po
rt via te
lep
ho
ne
an
d e
-ma
il to clie
nts,
sale
s an
d fie
ld re
pre
sen
tative
s. Th
ey w
ill ha
ve
the
prim
ary re
spo
nsib
ility of a
idin
g o
ur
custo
me
rs (de
ale
rs an
d ve
nd
ors) in
custo
me
r
sup
po
rt activitie
s, inclu
din
g tro
ub
lesh
oo
ting
,
trackin
g, a
nd
do
cum
en
ting
tech
nica
l issue
s,
wh
ile a
lso su
pp
ortin
g p
ote
ntia
l custo
me
rs an
d
site b
row
ser re
qu
ests via
ph
on
e a
nd
em
ail w
ith
tho
rou
gh
an
swe
rs an
d th
e u
tmo
st cou
rtesy.
Dia
gn
ose
ha
rdw
are
an
d so
ftwa
re issu
es u
sing
tech
nica
l pro
ced
ure
s (trou
ble
sho
otin
g, tra
cking
, an
d d
ocu
me
ntin
g)
to id
en
tify issue
s an
d p
rovid
e re
solu
tion
to in
tern
al a
nd
exte
rna
l custo
me
rs.
• Take ownership of custom
er inquiries and requests, includ
ing
ide
ntifyin
g issu
es a
nd
rela
ted
info
rma
tion
,
ob
tain
ing
an
d e
valu
atin
g re
leva
nt d
ata
, form
ula
ting
reso
lutio
n, a
nd
resp
on
din
g in
a tim
ely a
nd
accu
rate
ma
nn
er.
• Develop and conduct training as needed for internal and external customers on the proper and e
ffective
use
of
com
pa
ny h
ard
wa
re, so
ftwa
re a
nd
inte
rne
t-ba
sed
pro
du
cts an
d se
rvices.
• Other interaction via telephone, fax, em
ail, and face-to
-face
ma
y occu
r with
custo
me
rs, oth
er C
usto
me
r Service
De
pa
rtme
nt te
am
s an
d in
tern
al te
am
s as a
pp
licab
le.
Writte
n C
om
mu
nica
tion
:
• Ability to comprehend instructions, short correspondence, and m
emos and ask clarifying questions to ensure
un
de
rstan
din
g.
• Ability to effectively communicate including verbal, em
ails, and letters. • Properly docum
ent and define custom
er ticke
ts invo
lving
softw
are
an
d h
ard
wa
re.
Ve
rba
l Co
mm
un
icatio
n:
• Ability to conduct business over the telephone in a professional manner and in a team
environment.
• Develop and maintain expertise involving com
panies services, hardware and softw
are pro
du
cts.
Tro
ub
lesh
oo
ting
:
• Follow issues from
identification to resolution, working w
ith various internal departments and external
affilia
ted
we
bsite
s an
d co
mp
an
ies to
brin
g re
solu
tion
to cu
stom
er co
nce
rns a
s the
y arise
.
• Ability to effectively presen
t info
rma
tion
to cu
stom
ers, co
-wo
rkers, su
pe
rvisors o
n a
on
e-o
n-o
ne
ba
sis.
• This includes assisting others with troubleshooting and issue resolution as necessary.
Re
po
rting
:
• Utilize com
puterized systems to notate custom
er interactions, concerns, tren
ds, tra
ck calls, a
nd
oth
er re
po
rting
as n
ece
ssary.
• Includes producing, formatting and appropriate delivery of reports as necessary not lim
ited to the use of O
utlo
ok, E
xcel, W
ord
an
d o
the
r pro
gra
ms a
nd
ap
plica
tion
s as re
qu
ired
.
Ad
Ho
c resp
on
sibilitie
s:
• The Client Support Representative will show
the flexibility necessary to adjust to changing/additional duties and re
spo
nsib
ilities a
s the
de
pa
rtme
nt a
nd
com
pa
ny ch
an
ge
s.
OP
P Sp
ecific R
esp
on
sibilitie
s:
• Claim and process new
orders for customers. E
nsu
re n
ew
ord
ers a
re p
op
ula
ted
with
the
corre
ct da
ta, a
nd
set
up properly in billing and QA’
• Minim
um of 2 years of custom
er service re
late
d e
xpe
rien
ce o
r train
ing
, a ca
ll cen
ter
en
viron
me
nt is p
refe
rred
.
• Must be fluent in reading, w
riting and sp
ea
king
in E
ng
lish p
rofe
ssion
ally.
• Must be able to handle 5
0+
calls p
er d
ay.
• Requires attention to detail and the ability to
ad
ap
t to ch
an
ge
.
• Knowledge of various com
puter a
pp
licatio
ns in
clud
ing
exp
erie
nce
with
bu
sine
ss sup
po
rt ap
plica
tion
s such
as M
S
Office
(Wo
rd, P
ow
er P
oin
t, an
d E
xcel)
req
uire
d.
• Excellent oral and written com
munication
skills.
• Experience working in a team
environment
an
d a
ssisting
oth
ers a
s ap
plica
ble
.
• Hours are extended and varied must have
an
ab
ility to a
ccom
mo
da
te a
flexib
le
sche
du
le a
nd
wo
rk ove
rtime
as n
ee
de
d.
• Must be flexible to w
ork any shift during th
e 8
am
– 8
pm
, Mo
nd
ay-Sa
turd
ay h
ou
rs of
op
era
tion
, inclu
din
g th
e fo
llow
ing
:
o 8
am
– 5
pm
o 9
am
– 6
pm
o 1
0a
m –
7p
m
o 1
1a
m –
8p
m
Dealer Support technicians-D
De
ale
r Sup
po
rt tech
nicia
ns se
t the
ind
ustry
stan
da
rd fo
r 24
/7 te
chn
ical h
elp
. Th
ey w
ork
do
wn
the
ha
ll from
the
pe
op
le w
ho
bu
ild
Dealer.com’s products, partner closely w
ith D
igita
l Ad
visors, a
nd
rece
ive co
ntin
uo
us
train
ing
. If you
ne
ed
he
lp im
me
dia
tely, th
ere’s n
o b
ette
r pre
pa
red
reso
urce
, an
d m
ost issu
es
are resolved in one call, while you’re on the
ph
on
e.
Training
Position
responsibilities Key activities
qualification Instructional Designer -VA
Th
e In
structio
na
l De
sign
er d
eve
lop
s train
ing
ma
teria
ls to su
pp
ort a
nd
refle
ct train
ing
con
ten
t, an
d w
orks clo
sely w
ith d
ep
artm
en
t
he
ad
s to e
stab
lish tra
inin
g p
lan
s for e
ach
role
.
Th
e In
structio
na
l De
sign
er is re
spo
nsib
le fo
r
arra
ng
ing
an
d co
nd
uctin
g o
n-th
e-jo
b tra
inin
g fo
r
ne
w h
ires w
ith re
spe
ct to p
rod
uct fu
nctio
na
lity,
an
d w
ill wo
rk close
ly with
sup
po
rt/ad
min
reso
urce
to co
ord
ina
te a
ll ne
w h
ire tra
inin
g
pla
ns/a
ctivities fro
m in
cep
tion
to co
mp
letio
n
no
t limite
d to
pro
du
ct fun
ction
ality.
*D
eve
lop
on
go
ing
do
cum
en
tatio
n, e
valu
atio
n p
roce
du
res a
nd
up
da
te in
form
atio
n
with
resp
ect to
pro
du
ct fun
ction
ality.
*D
eve
lop
an
d o
rga
nize
an
y req
uire
d in
form
atio
n fo
r train
ing
ma
nu
als, m
ultim
ed
ia
visua
l aid
s, an
d o
the
r ed
uca
tion
al m
ate
rials in
sup
po
rt of th
e n
ew
hire
lea
rnin
g
pro
cess.
*W
ork clo
sely w
ith P
rod
uct M
an
ag
em
en
t tea
m(s) o
n u
pco
min
g re
lea
ses ta
king
pro
active
role
in re
view
ing
fun
ction
ality a
nd
pro
vidin
g fe
ed
ba
ck.
*R
oll o
ut tra
inin
g re
late
d a
ctivities re
latin
g to
pro
du
ct cha
ng
es, e
nh
an
cem
en
ts, an
d
ne
w p
rod
uct in
trod
uctio
ns in
line
with
existin
g p
roce
sses a
nd
asso
ciate
d la
un
ch
pla
ns.
*T
rain
all a
ssocia
ted
inte
rna
l tea
ms o
n p
rod
uct ch
an
ge
s, en
ha
nce
me
nts, n
ew
pro
du
ct intro
du
ction
s in su
pp
ort o
f rollo
ut/re
lea
se.
*Liste
n to
live tra
inin
g se
ssion
s be
ing
pe
rform
ed
by tra
inin
g te
am
for Q
&A
an
d
on
go
ing
de
velo
pm
en
t pu
rpo
ses.
- Exce
llen
t com
mu
nica
tion
& in
terp
erso
na
l skills an
d h
ave
the
ab
ility
to co
mm
un
icate
at a
ll leve
ls.
- Mu
st ha
ve e
xcelle
nt te
lep
ho
ne
ma
nn
er &
verb
al p
rese
nta
tion
skills.
- Ab
ility to m
an
ag
e m
ultip
le ta
sks critical.
- Ba
che
lor d
eg
ree
in In
structio
na
l De
sign
, Instru
ction
al T
ech
no
log
y,
Ed
uca
tion
; or e
qu
ivale
nt w
ork e
xpe
rien
ce; M
aste
r de
gre
e p
refe
rred
.
- At le
ast 7
yea
rs of e
xpe
rien
ce d
esig
nin
g a
nd
de
velo
pin
g h
igh
ly
en
ga
gin
g le
arn
ing
pro
gram
s ba
sed
on
sou
nd
lea
rnin
g p
rincip
les.
- De
mo
nstra
ted
exp
erie
nce
pro
du
cing
hig
h-q
ua
lity wo
rk in a
fast-
pa
ced
, de
ad
line
-drive
n e
nviro
nm
en
t req
uire
d.
- Ab
ility to d
esig
n a
nd
de
velo
p e
valu
atio
n m
etrics.
- Ab
ility to d
em
on
strate
colla
bo
ratio
n a
nd
self-in
de
pe
nd
en
ce o
n
pro
ject m
an
ag
em
en
t pro
jects.
Training Coordinator -VA
Th
e T
rain
ing
Co
ord
ina
tor is re
spo
nsib
le fo
r
pla
nn
ing
an
d sch
ed
ulin
g th
e tra
inin
g q
ue
ue
for
clien
t train
ing
activitie
s. Th
is role
will su
pp
ort
the
Tra
inin
g D
ep
artm
en
t in sch
ed
ulin
g a
ll
train
ing
activitie
s to b
e in
alig
nm
en
t with
com
pa
ny o
bje
ctives a
nd
go
als. M
ust h
ave
the
ab
ility to q
uickly a
da
pt to
ne
w p
roce
sses in
a
fast-p
ace
d, d
ea
dlin
e-d
riven
en
viron
me
nt.
Stron
g a
tten
tion
to d
eta
il an
d th
e a
bility to
mu
lti-task a
re re
qu
ired
. A p
rofe
ssion
al
de
me
an
or is e
ssen
tial a
s we
ll as e
xcelle
nt
com
mu
nica
tion
, inte
rpe
rson
al skills a
nd
exce
llen
t custo
me
r service
.
- Ma
na
ge
s cen
tralize
d sch
ed
ule
for a
ll train
ing
pro
gra
ms fo
r vAu
to. T
his in
clud
es
train
ing
activity b
y clien
t type
– i.e
., strate
gic a
ccou
nts, g
rou
ps e
tc.
- Pro
vide
assista
nce
in sch
ed
ulin
g m
ass clien
t train
ing
sessio
ns/w
eb
ina
rs as n
ee
de
d.
- Ma
inta
in tra
inin
g re
cord
s for e
mp
loye
es a
nd
com
pile
rep
orts a
nd
statistics fo
r
revie
w.
- Pro
vide
exce
llen
t custo
me
r service
an
d p
rom
ptly re
spo
nd
to in
qu
iries fro
m
em
plo
yee
s, ma
na
ge
me
nt, a
nd
clien
ts.
- wo
rk close
ly with
the
de
pa
rtme
nt m
an
ag
er to
pla
n fo
r fun
ction
ality ch
an
ge
s,
en
ha
nce
me
nts a
nd
ne
w p
rod
uct in
trod
uctio
ns.
- sche
du
le a
ll vario
us re
late
d tra
inin
g p
rep
ara
tion
s, inclu
din
g co
ord
ina
ting
of
train
ing
roo
ms, e
qu
ipm
en
t, cate
ring
, an
d tra
vel a
rran
ge
me
nts.
- Pro
vide
fee
db
ack o
n a
rea
s of p
ote
ntia
l imp
rove
me
nt to
en
sure
effe
ctive flo
w.
- Sub
ject m
atte
r exp
ert fo
r usin
g Sa
lesFo
rce to
ol.
- 1-3
yea
rs of w
ork e
xpe
rien
ce in
ma
na
gin
g clie
nt tra
inin
g a
ctivities
- Stron
g cu
stom
er se
rvice e
xpe
rien
ce
- De
mo
nstra
ted
exp
erie
nce
wo
rking
in a
fast p
ace
d, re
sults d
riven
en
viron
me
nt
- Mu
st po
ssess e
xcelle
nt co
mm
un
icatio
n skills &
inte
rpe
rson
al skills
an
d h
ave
the
ab
ility to co
mm
un
icate
at a
ll leve
ls
- Mu
st ha
ve e
xcelle
nt ve
rba
l an
d w
ritten
skills
- Pro
ven
time
ma
nag
em
en
t, pro
ble
m so
lving
an
d o
rga
niza
tion
al
skills
- Mu
st ha
ve stro
ng
an
alytica
l skills
- Mu
st be
flue
nt in
Micro
soft O
ffice to
ols
- Mu
st ha
ve e
xcelle
nt P
C skills
- Exp
erie
ncin
g u
sing
CR
M to
ol –
Sale
s Force
pre
ferre
d
- Asso
ciate
s De
gre
e
Position
responsibilities Key activities
qualification
Automotive Training Specialist -VA
Th
e T
rain
ing
Spe
cialist is a
facilita
tor w
ho
is ab
le
to p
rovid
e h
igh
-qu
ality, e
ng
ag
ing
lea
rnin
g
exp
erie
nce
s for d
ea
lersh
ips. P
rofe
ssion
al
de
me
an
or a
nd
the
ab
ility to p
rom
ote
a te
am
en
viron
me
nt a
re e
ssen
tial, a
s are
exce
llen
t
com
mu
nica
tion
an
d in
terp
erso
na
l skills.
Succe
ssful T
rain
ing
Spe
cialists a
re se
lf-starte
rs.
Th
ey h
ave
the
ab
ility to w
ork in
de
pe
nd
en
tly to
ach
ieve
de
sired
resu
lts.
*Stro
ng
ba
ckgro
un
d in
au
tom
otive
softw
are
an
d/o
r au
tom
otive
train
ing
.
*Stro
ng
facilita
tion
skills.- Exp
erie
nce
in w
eb
-ba
sed
softw
are
train
ing
.
*H
igh
en
thu
siasm
, crea
tivity, an
d d
esire
to w
ork o
n a
fast
pa
ced
/eve
r cha
ng
ing
tea
m w
ith a
po
sitive a
ttitud
e.
*A
bility to
com
mu
nica
te e
ffective
ly with
in a
ll leve
ls of th
e
org
an
izatio
n.
*A
bility to
give
con
structive
fee
db
ack in
a p
ositive
, clea
r, sen
sitive
ma
nn
er.
*C
oo
pe
rative
tea
m p
laye
r
*A
bility to
prio
ritize a
nd
wo
rk ind
ep
en
de
ntly.
*Stro
ng
time
ma
na
ge
me
nt skills.
*M
ust b
e d
eta
iled
orie
nte
d a
nd
po
ssess th
e a
bility to
mu
lti-task.
*Stro
ng
org
an
izatio
na
l skills
*M
S Office
Suite
skills (Wo
rd, E
xcel, A
ccess, P
ow
erP
oin
t).
Field Trainer - Nationwide -V
A b
usin
ess u
nit o
f Au
toT
rad
er G
rou
p,
Vin
Solu
tion
s offe
rs the
ind
ustry's m
ost a
dva
nce
d
an
d e
ffective
suite
of p
rod
ucts ra
ng
ing
from
Au
tom
otive
CR
M, A
uto
mo
tive ILM
, an
d
Au
tom
otive
BD
C to
car d
ea
ler w
eb
sites, a
uto
service
, an
d d
ea
ler tra
inin
g.
Th
e Fie
ld P
rod
uct T
rain
er is re
spo
nsib
le fo
r
de
liverin
g h
igh
-imp
act e
du
catio
na
l con
ten
t bo
th
on
-site a
nd
thro
ug
h w
eb
ina
r-ba
sed
train
ing
sessio
ns to
Vin
Solu
tion
s custo
me
rs to im
pro
ve
the
ir un
de
rstan
din
g o
f all V
inSo
lutio
ns
pu
rcha
sed
pro
du
cts. Th
is ind
ividu
al, w
ho
will
rep
ort to
a Fie
ld T
rain
ing
Ma
na
ge
r, is also
resp
on
sible
for ke
ep
ing
up
with
de
velo
pm
en
t of
ne
w V
inSo
lutio
ns p
rod
ucts, syste
m
en
ha
nce
me
nts a
nd
train
ing
ma
teria
l. Th
e
succe
ssful P
rod
uct T
rain
er w
ill exh
ibit a
pa
ssion
for h
igh
leve
l custo
me
r satisfa
ction
.
• Promote and deliver both on
-site a
nd
we
bin
ar-b
ase
d, in
structio
n a
nd
op
era
tion
of
Vin
Solu
tion
s suite
of p
rod
ucts, p
rom
otin
g th
e a
dva
nce
me
nt o
f its utiliza
tion
with
ou
r custo
me
rs
• In-d
ep
th kn
ow
led
ge
of a
ll Vin
Solu
tion
s suite
of p
rod
ucts; in
clud
ing
pro
du
ct
settin
gs p
ros a
nd
con
s an
d syste
m fu
nctio
na
lity an
d se
tting
s cau
se a
nd
effe
ct
rela
tion
ship
s
• Effectively present VinSolutions suite of products in a clear manner,
de
mo
nstra
ting
fun
ction
ality o
f the
system
an
d a
nsw
erin
g d
ea
lersh
ip q
ue
stion
s
thro
ug
h o
n-site
de
ale
rship
train
ing
s
• Participate in product development and enhancem
ent review session
s to
con
tinu
e d
eve
lop
me
nt a
s a V
inSo
lutio
ns su
bje
ct ma
tter e
xpe
rt
• Participate in the development of new
training programs/content as directed by
Tra
inin
g D
ep
artm
en
t ma
na
ge
me
nt
• Construct and communicate all dealership training docum
entation; including tra
inin
g a
ge
nd
a, d
aily tra
inin
g re
po
rts with
class a
tten
da
nce
an
d tra
inin
g issu
es,
train
ing
reca
ps, su
pp
ort ticke
ts, an
d o
the
r train
ing
com
mu
nica
tion
, reco
rdin
g a
ll
documentation in VinSolutions’ CRM
software
• In-d
ep
th kn
ow
led
ge
of cu
rren
t au
tom
otive
tren
ds a
nd
be
st pra
ctices to
en
sure
ed
uca
tion
al co
nte
nt is re
leva
nt a
nd
pro
vide
s ma
ximu
m va
lue
to d
ea
lersh
ips
• Engage and participate in the exchange of ‘best practices’ with Product Training
tea
m
• Work w
ith new Training Team
mem
bers as required in mentoring a
ctivities
• Schedule travel which fall w
ithin VinSolutions’ Travel Policy and Guidelines for d
ea
lersh
ip tra
inin
gs w
ile m
ee
ting
de
ale
rship
train
ing
time
line
s
• Overnight travel required; up to 75%
• Highly motivated self-sta
rter ca
pa
ble
of w
orkin
g in
de
pe
nd
en
tly or
in a
tea
m e
nviro
nm
en
t
• Outstanding presentation skills required
• Automotive Industry experience is a m
ust • Com
fortable with extensive travel
• Excellent verbal and written com
munication skills
• Demonstrated skills and experience presenting e
du
catio
na
l
info
rma
tion
to b
oth
larg
e a
nd
sma
ll au
die
nce
in a
n e
ng
ag
ing
an
d
inte
ractive
fash
ion
• Ability to effectively articulate and communicate in a w
ay that re
tain
s en
ga
ge
me
nt
• Exceptional listening skills and the ability to problem solve
• Demonstra
ted
ab
ility to w
ork in
a te
am
-orie
nte
d, co
llab
ora
tive
en
viron
me
nt
• Demonstrated ability to m
ulti-task a
nd
prio
ritize e
ffective
ly to
en
sure
succe
ssful co
mp
letio
n o
f ea
ch tra
inin
g
• Patience with custom
er of all skill levels • Strong w
orking knowledge of M
icroso
ft Office
ap
plica
tion
s
• Experience working w
ith CRM program
s preferred
• Experience with W
ebEx applications a plus • Personal qualities include possessing high energy, enthusiasm
, d
ete
rmin
atio
n, a
nd
be
ing
hig
hly d
riven