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RESUME of CHRIS MITEK1403 Chatley WayWoodstock, GA 30188404-281-1298

SENIOR ACCOUNT MANAGER

Consultative B2B Sales * Business/Sales Operations * New Business Development

Results-focused account manager with a progressive track record of success indynamic, highly competitive markets. Tenacious closer with proven success insolution-based, business-to-business sales, key account management, andstrategic sales operations to drive revenue performance and growth goals. Careerhistory of leveraging persuasive communication, relationship management, andcontract negotiation skills to secure new clients, expand existing business, andbuild long-term loyalty among small, mid-size, and national accounts. Hold BS inManagement degree.

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CORE COMPETENCIES:

* Client Needs Analysis

* Targeted Presentations* Tactical Prospecting* Contract Negotiations* Client Relationship Management* Account Planning/Servicing* Product & Service Solutions* Strategic Cost Control* Revenue Optimization* Competitive Analysis* Hiring & Training* Team Leadership

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PROFESSIONAL EXPERIENCE

PHOENIX COMMUNICATIONS GROUP - Alpharetta, GA, 1/07-Present

Privately held turnkey solutions company providing design, implementation andsupport of telecom services and hardware including local and long distance,voice, Internet access, IP systems, and key/PBX systems.

Senior Account Manager

Manage strategic sales and account development across greater metro Atlanta,reporting to the Vice President. Generate sales of technology products and

services to small-to-large business customers. Research prospective clientcompanies, perform targeted prospecting, and develop weekly call plans. Performcustomer needs analysis and present product/service solutions aligned withbusiness model, operational goals, and market conditions. Build sustainablerelationships with business principals and decision makers for new and existingaccounts.

Key Achievements:

* Secured 10 new customers in primarily small- to midsize markets to close

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equipment/service sales totaling more than $100,000 in less than six months.

* Transitioned 30+ accounts from previous employer to new company, with anadditional 20+ clients in the sales pipeline for future service needs.

C=WIN/BLACK BOX - Chamblee, GA, 2/2005-12/2006

Privately held $30 million national provider of advanced communications systemsand Avaya platinum dealer acquired by a global $750 million technical servicescompany with 152,000 clients and 140 offices worldwide.

Account Manager

Marketed and executed sales of communications products, systems, and services toprimarily small-to-medium accounts for this globally recognized Avaya BusinessPartner of the Year from 2004 to 2006. Identified and secured new business viatargeted prospecting, networking, and lead generation. Performed customer needsanalysis and presented product and service solutions designed to enhancecustomer business functioning. Interacted with Accounting, Procurement, andOperations departments to fulfill client account requirements.

Key Achievements:

* Grew business from zero to 50 accounts to close $395,000 in communicationsproducts/services in 6 months by capturing business from direct competitors suchas other Avaya business partners, Nortel, and Cisco.

* Closed $75,000 equipment sale with $25,000 maintenance contract to Atlantaarea healthcare provider, representing almost 25% of overall annual sales andresulting in 39% gross profit return.* Fast-tracked learning curve in a new industry to rapidly gain knowledge ofhighly technical products and services with minimal initial training or ongoingsupport.

* Inherited 700 small, mid-size, and national accounts as the sole remaining

sales producer for the last five months of 2006 following departure of 10national account managers due to company transition, decline in revenue (from$30 million to $5 million) and reduction from 65 to 12 personnel over a 12-monthperiod.

* Assumed responsibility for national accounts such as Georgia Pacific,Church's Chicken, Popeye's Chicken, and ABC Radio as well as key regionalaccounts (Prudential Insurance, Cox Enterprises, Natural Body Spas, and EmoryHospital) generating up to $15k in monthly revenue.* Retained 75+% of accounts in the face of aggressive efforts of newlydeparted account managers to transfer clients to new industry employers andcompetitive business partners.

ENTERPRISE LEASING (RENT A CAR) - Duluth, GA, 1999-2004

Leasing division of $1+ billion Fortune 100 corporation and the largest rentalcar company in North America.

Branch Manager

Managed strategic operations, sales, and business development for 3 Alpharetta

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satellite offices, reporting to the Area Manager. Developed and implementedcorporate marketing and sales programs. Oversaw inventory management andmaintenance for fleet of 110 rental vehicles. Administered financials, accountsreceivable, and collections. Hired, trained, supervised, and evaluated from 5 to15 personnel. Sourced prospective clients and built relationships withautomobile dealers, body shops, corporate businesses. Liaised among insuranceagents and adjusters. Hosted entertainment events for key commercial clients.Trained career-track managers.

Key Achievements:

* Turned around early-stage branch with a five-month history of low salesand zero growth; increased net profit 650% (from $383 to $2,900) in one monthand continued to boost sales for 7 consecutive months to subsequently realize$16,000 in monthly net profit within 18 months.

* Ranked #5 regionwide among 30 locations for 8 consecutive months in 2004for fleet growth, customer satisfaction, profitability, and cost controlperformance.

* Consistently expanded customer base to grow rental fleet 300% (from 32 to110 vehicles) within 18 months.

* Maximized new business development opportunities by developing and

implementing a corporate marketing program to capture prospective clients.

* Hired as Management Trainee and rapidly advanced to Management Assistantand Assistant Manager (over high-volume Atlanta North Region with 300 vehicles),culminating in promotion to Branch Manager charged with operations and sales forhighly visible regional flagship office due to strong sales performance as AM.

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Additional experience includes a progressive ten-year tenure with Taco Bell from1989-1999, culminating in a 3-year term as Branch Manager. Turned aroundunprofitable Sandy Springs store to catapult ranking from #38 to #5 among

41 Atlanta area locations in two years (from 1996 to 1998). Hired as part-timeCashier while in high school and advanced to supervise 25+ staff as AssistantManager during entire four years as a full-time undergraduate student.

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EDUCATIONAL BACKGROUND

Bachelor of Science in Management - GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, GA(1995)

Professional Affiliations:

Canton Road Business Association, 2007-Present

Technical Proficiencies: Microsoft Windows-based Word, Excel, Outlook,PowerPoint