sales through service: the outline of the business professional licence

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Working in Partnership

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Page 1: Sales Through Service: The outline of the Business Professional Licence

Working in Partnership

Page 2: Sales Through Service: The outline of the Business Professional Licence

Purpose of document

• Understand our offer

• Agree to go forward or not

• Eyes open

• Commitment agreed

• No half measures

Page 3: Sales Through Service: The outline of the Business Professional Licence

What are your main goals?

Page 4: Sales Through Service: The outline of the Business Professional Licence

What are we about

• Small start: profitable business model

• Our start: Great or Poor

• Our Mission: Sales Through Service

• Our activity:– Blogging and writing

– Publishing

– 2 proactive websites

– Trusted partner

– Win/win relationship

Page 5: Sales Through Service: The outline of the Business Professional Licence

What we expect from YOU

• Min 1 day per week marketing yourself

• Join local Chamber etc

• Linked In profile

• Share our material proactively

• Use our funnel methods

• Use our CRM

• Share and support each other

• 12 month commitment

Page 6: Sales Through Service: The outline of the Business Professional Licence

Our System

• The Sales through Service approach

• The Brands

• The ToolsSystems

Make

ThingsWork

Page 7: Sales Through Service: The outline of the Business Professional Licence

The Funnel

• Blog• Guest writing• Sharing• Investors in Feedback• StayRated• LapsedCustomerRecovery• Free eBooks• Free annual training: inch by inch• Quarterly free seminars• Free 10 minutes by phone• Fixed Rate Feedback• Business Surgery• Investors in Feedback Audits

Page 8: Sales Through Service: The outline of the Business Professional Licence

The Material

Page 9: Sales Through Service: The outline of the Business Professional Licence

What’s Changed

Page 10: Sales Through Service: The outline of the Business Professional Licence

Hunter / Gatherer

Local

Communities

Industrial size Hunter / Gatherer

Worldwide Local

Community

Reputation is everything

Page 11: Sales Through Service: The outline of the Business Professional Licence

The Traditional Sales Process

Sales

Close

InterestFind

Page 12: Sales Through Service: The outline of the Business Professional Licence

And then what happens?

Bombard

Ignore

HopeBribe

Give up and find others

Page 13: Sales Through Service: The outline of the Business Professional Licence

Catching Fish & Letting them go!

Page 14: Sales Through Service: The outline of the Business Professional Licence

What’s the advantage of this system?

• It’s simple

What’s the disadvantage?

• Customers have moved on … it’s never worked well, and it’s getting worse by the day.

Page 15: Sales Through Service: The outline of the Business Professional Licence

So what is the answer?

Page 16: Sales Through Service: The outline of the Business Professional Licence

The Customer Empowered Sales Process

Sales

Referrals

Cross Sales

Up sales

Engage and deliver

value

Feedback

Get BetterEnergise & Empower

Attract more

Recommendations & Public Reputation Competitive

Advantage

Loyalty and Continual Improvement

Increased Conversion rate and

reduced marketing cost

Page 17: Sales Through Service: The outline of the Business Professional Licence

Sales Through Service

Systems

Reputation

Engagement

Sales

Feedback

Lapsed

Continuous Improvement

Page 18: Sales Through Service: The outline of the Business Professional Licence

1. Reputation System

Page 19: Sales Through Service: The outline of the Business Professional Licence

2. Engagement System

Page 20: Sales Through Service: The outline of the Business Professional Licence

3. Sales System

Page 21: Sales Through Service: The outline of the Business Professional Licence

4. Feedback System

Page 22: Sales Through Service: The outline of the Business Professional Licence

5. Lapsed Customers

Page 23: Sales Through Service: The outline of the Business Professional Licence

6. Continuous Improvement

Page 24: Sales Through Service: The outline of the Business Professional Licence
Page 25: Sales Through Service: The outline of the Business Professional Licence

Money!

• No BS

• Up front training and marketing fee £2800

– (Payable in stages if needed)

• Monthly licence and support fee £149

• All plus VAT

• Initial term 12 months, then rolling 3 months

Page 26: Sales Through Service: The outline of the Business Professional Licence

Your concerns

• Will I make good money?

• Is this worth bothering with?

• Is Guy trustworthy?

• What about long term?

Page 27: Sales Through Service: The outline of the Business Professional Licence

Our Concerns

• Is this a quality person who will do justice to the brand?

• Can we trust them to share our hard earned material?

• Time is scarce: we can’t afford to waste it

• Will they stick at it when times are tough?

Page 28: Sales Through Service: The outline of the Business Professional Licence

Next Steps

1. You express further interest2. Short registration form (yes, very short!)3. 30 minute phone chat with Guy4. Interview: in person or by Skype as necessary5. Speak with existing licensees 6. Attend a free seminar, outlining the material, systems,

comparisons and obligations7. We proceed to offer you a licence … or not8. Up front fee paid9. 3 full days high impact training10. You get going and make it happen!

Page 29: Sales Through Service: The outline of the Business Professional Licence

One more thing

Just so everyone’s clear and we protect our licensees:

Any unauthorised use of our material and brands will be charged at 10X the licensed rate, with a min assumed use time of 2 years … and no guaranteed licence at the end!