SALES TRAINING

PREPARED FOR:

[Client Logo]

Pivot’s customer service and sales program helps your sales team:

Increase customer satisfaction

Increase sales

Become more confident and informed

Customer Service & Sales Programs

Assessment

Custom training development

Training delivery

Ongoing training reinforcement that can include:—Ongoing call monitoring and feedback—Follow-up “refresher” training—Monthly webinars to reinforce training—Weekly reinforcement activities—Supervisor coaching

Our Proven Approach

Secret shopper

Call monitoring

On-site call coaching

Assessment

Pre-training

Promo/sales assessment

Secret Shopping

Call standards are defined

CSR list and work schedule is provided

Homes passed report is provided

Major competitors are identified

How our Secret Shopping program works

Secret Shopping Reporting

Individual and team reports

Recorded call audio files

Monthly progress reports – individual and team

Recorded call audio files

Call coaching support

Call Monitoring & Feedback

Your company’s customer experience

Call standards

CSRs as revenue generators

Basic and advanced customer service skills

Basic and advanced sales skills

Dealing with difficult customers

Training to your needs

Ongoing call monitoring

Call re-scripting

Call coaching

Webinars

Weekly activities

Reinforcement

TRAINING

REINFORCEMENT& FEEDBACK

BUILD ON SKILLS

REFRESHER TRAINING

SUSTAINED HIGH PERFORMANCE

Pivot Training: Reinforcement is Key!

REINFORCEMENT& FEEDBACK

State of the Industry

Retention training

Product training - Broadband Uses | IPTV | VoIP

Hosted PBX | WildBlue

Supervisor training

Train-the-Trainer

Field Technician as sales generators

Special Training

Our trainers have skills and experience to help you work more efficiently:

Leadership

Myers Briggs-certified

- Culture change

- Effective teams

- Dealing with conflict

Team Building & Leadership

THANK YOU