salesforce adm 201
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Salesforce ADM 201 SFDC Study Guide – Winter 2011
This document was originally created by Adam Frank (June '12). All Questions were
copied directly from the Ravi Benedetti Unofficial SFDC Study Guide (written eff.
11/7/2011). NOTE: This study guide has not been updated for Summer 2012
edition, nor is it an official SFDC document. Please refer to the help and training
section in SFDC for documentation and official information. The answers to these
questions were researched diligently by Ravi and answered to the best of his ability.
We thank Ravi greatly for his contributions towards helping anyone pass the SFDC
ADM 201 Certification exam.
Winter 11
1
Salesforce ADM 201 Study Questions - (Credit to Author’s: Ravi Benedetti and Adam Frank)
http://quizlet.com/18797786/salesforce-adm-201-study-questions-ravi-benedetti-guide-via-adam-frank-flash-cards/
Terms Definitions
WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?
A. OPPORTUNITIES TO OPPORTUNITY PRODUCTS
B. ACCOUNTS TO CONTACTS
C. CONTACTS TO TICKETS
D. CONTACTS TO ACCOUNTS
B
WHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE? Choose 2 answers.
A. AN EXISTING OPPORTUNITY RECORD
B. AN EXISTING ACCOUNT RECORD
C. AN EXISTING CONTACT RECORD
D. AN EXISTING LEAD RECORD
B, C
WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE?
Choose 3 answers.
A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.
B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.
C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS.
D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW.
E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL.
B, C, E
WHAT CAN AN ADMINISTRATOR CUSTOMIZE FOR THE SERVICE CLOUD
Choose 3 answers.
A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.
B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.
C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST.
D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR.
E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.
A, B, E
WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?
A. 2000
B. 100
C. 1000
D. 200
C
WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK?
Choose 2 answers.
A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.
B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.
C. ASSIGN USERS AND PROFILES TO A CONFIGURATION.
D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.
B,C
WHICH TYPE OF FILE IS ACCESSIBLE THROUGH CONTENT?
Choose 2 answers.
A. FILES UPLOADED TO THE DOCUMENTS TAB
B. FILES UPLOADED TO KNOWLEDGE
C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES ATTACHED TO A CHATTER GROUP POST
C,D
WHAT ARE FEATURES OF MOBILE LITE?
Choose 3 answers.
A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE
B. MOBILE LITE IS SUPPORTED FOR PARTNER PORTAL USERS.
C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.
A,C,D
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D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS,
CASES, AND SOLUTIONS.
E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CAN BE USED BY A USER.
SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY
RECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE AMOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR
ACCOMPLISH THIS?
Choose 2 answers.
A. OPPORTUNITY UPDATE REMINDERS
B. VALIDATION RULE
C. BIG DEAL ALERTS
D. WORKFLOW FIELD UPDATES
C,D
WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS
RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:
Choose 3 answers.
A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.
C. ALL OPPORTUNITIES - OPEN AND CLOSED
D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.
A,B,D
A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?
Choose 2 answers.
A. RELATED CASE COMMENTS ARE DELETED
B. RELATED CONTACTS ARE DELETED
C. RELATED ACTIVITIES ARE DELETED
D. RELATED ACCOUNTS ARE DELETED
A,C
IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT
THEY CAN:
A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL
B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM
C. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL
D. CREATE A SUMMARY
A
WHAT IS FOUND ON A COMPANY PROFILE?
Choose 5 answers.
A. LANGUAGE, LOCALE, AND TIME ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
A,C,D,E,F
WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY
BEEN ADDED TO A TRUSTED IP RANGE?
A. YES
B. NO
B
A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?
Choose 4 answers.
A. A SPECIFIC OBJECTS DATA
B. THE FOLDER YOU WANT IT EXPORTED TO
C. THE ORGANIZATION'S ATTACHMENTS
D. ALL OF THE DATA FOR THE ORGANIZATION
E. REPLACE THE CARRIAGE RETURNS WITH SPACES
F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO
A,C,D,E
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IF A USER SELECTS THE MANAGE MEMBERS BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT:
Choose 4 answers.
A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE
C. EDIT MEMBERS - SEARCH
D. ADD MEMBER - PROFILE
E. UPDATE & ADD MEMBERS - IMPORT FILE
A,B,C,E
AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKY
WAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD
IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?
A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST
B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST
C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL
D. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDS
E. NO, BECAUSE THEY ARE BOTH PICK FIELDS
B
WHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE USER INTERFACE?
Choose 4 answers.
A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE
C. SHOW CUSTOMER SIDEBAR COMPONENTS ON ALL PAGES
D. TRANSFER ALL OPEN OPPORTUNITIES.
E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS
F. ENABLE CHATTER
A,B,C,E
AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED, YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL
PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?
A. TRUE
B. FALSE
B
WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?
Choose 2 answers.
A. OPPORTUNITIES, FOLLOWERS, USER FEED
B. ACCOUNTS, USER FEED, COMMENTS
C. USERS, USER FEED, COMMENTS
D. CHATTER GROUPS, MEMBERS
C,D
WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?
Choose 4 answers.
A. CONTRACT
B. OPPORTUNITY PRODUCT
C. PRICE BOOK
D. TICKET
E. SOLUTION
A,B,C,E
WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?
A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB.
B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER AND ANYONE ABOVE IN THE ROLE HIERARCHY.
C. USERS WITH THE "MANAGE CHATTER GROUPS" PROFILE PERMISSION CAN CREATE GROUPS.
D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.
D
WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK?
Choose 3 answers.
A. CUSTOM OBJECTS
B. EVENTS
C. LEADS
D. CONTACTS
B,D,E
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E. TASKS
AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO-NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE?
A. YES
B. NO
A
WHAT IS TRUE ABOUT MULTI-DAY EVENTS?
Choose 2 answers.
A. MULTI-DAY EVENTS HAVE A START AND END TIMES
B. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USER
C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS
A,B
CAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.
A. TRUE
B. FALSE
B
IF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED?
Choose 2 answers.
A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY
B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN
C. THIS INFORMATION DOES NOT CONVERT OVER
D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.
A,D
WHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY.
Choose 3 answers.
A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.
B. CHANGING FIELD LABELS
C. AUTO POPULATE FROM RELATED RECORD
D. ADDING HELP TEXT TO CERTAIN FIELDS.
A,B,D
WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?
Choose 2 answers.
A. SAVE
B. PRINTABLE VIEW
C. SCHEDULE FUTURE RUNS
D. SHOW/HIDE DETAILS
E. EXPORT DETAILS
A,D
WHO CAN GAIN ACCESS TO FOLDERS?
Choose 3 answers.
A. ROLES
B. ROLES & SUBORDINATES
C. ACCOUNT/ SALES TEAM MEMBERS
D. PUBLIC GROUPS
A,B,D
WHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION?
Choose 2 answers.
A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW
COMPUTER
B. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED
C. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORT
D. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UI
A,B
WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS?
Choose 2 answers.
A. FOLLOW FILES AND LINKS FOR A DASHBOARD.
B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.
C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS.
A,B
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D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER.
ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD A
CATEGORY?
A. CREATE ON SOLUTION
B. EDIT AND DELETE ON SOLUTION
C. EDIT ON SOLUTION
D. CREATE AND EDIT ON SOLUTION
E. MANAGE CATEGORIES
E
ADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHAT TYPE OF USAGE?
A. API
B. UI
A
THE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANIZATION WIDE DEFAULTS ARE:
Choose 2 answers.
A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT
B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS
C. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS
A,B
WHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NO
LONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?
A. PUT ON HOLD
B. REMOVED FROM THE QUEUE
C. WORKFLOW WILL FIRE ON JULY 30TH
D. WORKFLOW WILL FIRE ON JULY 23RD
B
WHO CAN MANUALLY SHARE A RECORD? (SELECT ALL THAT APPLY)
Choose 3 answers.
A. THE OWNER OF THE RECORD
B. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORD
C. SYSTEM ADMINISTRATOR PROFILE
D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE
A,C,D
WHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDATION RULE THE ERROR MESSAGES GET SENT TO:
A. IT DOES NOT GENERATE AN ERROR MESSAGE
B. THE LEAD ASSIGNMENT CREATOR
C. THE DEFAULT LEAD CREATOR
C
A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED?
Choose 2 answers.
A. RESTRICT THE ACCESS TO THE FOLDER THAT THE SOURCE REPORT IS LOCATED
B. CREATE A SHARING RULE TO RESTRICT THE ACCESS
C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLE
D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED
C,D
WHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB?
Choose 3 answers.
A. FILES ATTACHED TO A CHATTER GROUP POST
B. FILES IN CONTENT WORKSPACES
C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES UPLOADED TO THE DOCUMENTS TAB
E. FILES UPLOADED TO THE SOLUTIONS TAB
A,C,D
A SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLY
PERFORMS AN UPLOAD WITH THE INCORRECT INFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?
Choose 2 answers.
A. MASS DELETE WITH THE MASS DELETE WIZARD
A,C
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B. DELETE THE RECORDS WITH THE IMPORT WIZARD
C. DELETE THE RECORDS WITH THE DATA LOADER
D. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGIN
WHAT MUST AN ADMINISTRATOR DO TO ENABLE ADVANCED CURRENCY MANAGEMENT FOR AN ORGANIZATION?
A. PURCHASE UNLIMITED EDITION LICENSES
B. REQUEST A FEATURE LICENSE FROM SALESFORCE.COM
C. ENABLE CUSTOMIZABLE FORECASTING
D. ENABLE MULTIPLE CURRENCIES
D
WHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS?
A. 65000
B. 2000
C. 3000
D. 1000
B
CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?
Choose 2 answers.
A. SAVING A RECORD
B. MASS EXPORTING DATA
C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME
D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE
C,D
IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE for an Object, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO
THAT OBJECT?
A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT
A
WHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU ALSO DEFINE?
A. WHETHER OR NOT THE FIELD IS REQUIRED
B. AN ERROR MESSAGE
C. WHAT EMAIL GETS SENT IF THE RULE TRIGGERS
D. WHETHER OR NOT THE RECORD GETS DELETED
B
WHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION?
Choose 3 answers.
A. PROFILE-BASED IP RESTRICTIONS
B. ORGANIZATION-WIDE IP RESTRICTIONS
C. PROFILE-BASED LOGIN HOUR RESTRICTIONS
D. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONS
A,B,C
A SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE
OBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?
Choose 3 answers.
A. IF THE FIELD IS USED IN A VALIDATION RULE
B. IF THE FIELD IS REFERENCED IN A REPORT TYPE
C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE
D. IF THE FIELD IS USED IN A FORMULA FIELD
A,C,D
WHICH OF THESE IS NOT A STANDARD SALESFORCE.COM PROFILE?
A. MARKETING USER
B. SALES USER
C. CONTRACT MANAGER
D. SOLUTION MANAGER
B
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WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TYPE?
A. YES
B. NO
A
ON LEAD CONVERSION A LEAD OBJECT CUSTOM FIELD CAN NOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD?
A. ACCOUNT
B. CONTACTS
C. CASE
D. OPPORTUNITY
C
DASHBOARDS CAN BE CREATED BY USING STANDARD REPORTS AS SOURCE REPORTS?
A. TRUE
B. FALSE
B
WHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM?
A. SFDC IMPORT WIZARD
B. DATA LOADER
B
WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM FUNCTIONALITY?
A. EMAIL TO LEAD
B. EMAIL TO CASE
C. WEB TO LEAD
D. WEB TO CASE
A
WHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD?
A. PROFILE
B. ROLE
C. ALIAS
D. COMMUNITY NICKNAME
B
A USER SUCCESSFULLY LOGIN'S AT 3:00 PM, WHAT HAPPENS AT 3:31 PM, IF THE LOGIN HOURS FOR THE USER'S PROFILE ARE SET FROM
7:30 AM TO 3:30 PM?
A. USER IS AUTOMATICALLY LOGGED OUT
B. USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUES
C. USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSION
D. USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC.
D
WHAT IS THE IMPACT ON A USER OF THE ORGANIZATION LEVEL LOCALE CHANGES?
A. THE DEFAULT LOCALE OF THE USER IS ALSO SET TO THE NEW ORGANIZATION LEVEL LOCALE
B. THE USER IS ASKED FOR A CHOICE; IF HE WOULD LIKE TO CHOOSE NEW ORGANIZATION LOCALE OR HIS OWN LOCALE
C. NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE
D. FROM A NEW SESSION, USER WILL SEE EVERYTHING IN THE NEW ORGANIZATION LOCALE
C
API'S ARE NOT AVAILABLE FOR USE IN WHICH SALESFORCE.COM EDITION?
A. DEVELOPER EDITION
B. PROFESSIONAL EDITION
C. ENTERPRISE EDITION
D. UNLIMITED EDITION
B
WHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS?
A. WHEN A RECORD IS CREATED, OR WHEN A RECORD IS EDITED AND DID NOT PREVIOUSLY MEET THE RULE CRITERIA
B. ONLY WHEN A RECORD IS CREATED
C. EVERY TIME A RECORD IS CREATED OR EDITED
D. ALL 3 CRITERIA'S CAN BE USED
C
WHICH FEATURE IS NOT AVAILABLE IN SALESFORCE.COM ?
A. PROFILE BASED LOGIN HOURS
C
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B. PROFILE BASED LOGIN IP RANGES
C. ORGANIZATION BASED LOGIN HOURS
D. ORGANIZATION BASED LOGIN IP RANGES
FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?
A. 15
B. 30
C. 45
D. 60
A
WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?
A. PAGE LAYOUT
B. VALIDATION RULE
C. ROLES & PROFILES
D. FIELD LEVEL SECURITY
A
WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM APPLICATION?
A. SERVICE
B. SALES
C. CALL CENTER
D. COMMUNITY
E. MARKETING
A
WHICH OF THE FIELD TYPES CANNOT BE USED AS AN EXTERNAL ID?
A. TEXT FIELD
B. NUMBER FIELD
C. PICKLIST FIELD
D. EMAIL ID FIELD
C
WHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST?
A. CHECKBOX
B. CUSTOM PICKLIST
C. STANDARD PICKLIST
D. MULTI SELECT PICKLIST
D
DO VALIDATION RULES GET ENFORCED ON THE LEAD CONVERSION?
A. YES
B. NO
B
ON LEAD CONVERSION, THE CLOSE DATE OF THE NEWLY CREATED OPPORTUNITY IS AUTOMATICALLY SET TO?
A. BLANK
B. TODAY ()
C. LAST DAY OF CURRENT QUARTER
D. LAST DAY OF CURRENT MONTH
E. LAST DAY OF CURRENT YEAR
C
WHICH OF THE FOLLOWING PROFILE PERMISSIONS WILL ENABLE THE USER TO EDIT ANY RECORD, REGARDLESS OF THE SHARING
MODEL?
A. CUSTOMIZE APPLICATION
B. VIEW SETUP AND CONFIGURATION
C. VIEW ALL DATA
D. MODIFY ALL DATA
E. NONE OF THE ABOVE
D
CAN AN ADMINISTRATOR CHANGE THE PROFILE SETTINGS OF THE STANDARD SOLUTION MANAGER PROFILE?
A. YES
B. NO
B
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C. DEPENDS ON THE SETTING OF THE ADMINISTRATOR PROFILE
QUEUES CANNOT BE CREATED ON WHICH OBJECT IN SALESFORCE.COM?
A. LEAD
B. CASE
C. ACCOUNT
D. CUSTOM OBJECT
C
WHICH OF THE FOLLOWING IS NOT A VALID BUSINESS PROCESS IN SALESFORCE.COM?
A. SALES PROCESSES
B. MARKETING PROCESS
C. LEAD PROCESSES
D. SUPPORT PROCESSES
E. SOLUTION PROCESSES
B
WHAT IS THE SIGNIFICANCE OF PRIMARY MASTER - DETAIL RELATIONSHIP IN A JUNCTION OBJECT?
A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECT
B. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECT
C. NO SUCH SIGNIFICANCE
D. BOTH A & B
D
CAN THE USER RECORDS BE PERMANENTLY DELETED FROM SALESFORCE.COM?
A. YES
B. NO
C. DEPENDS ON PROFILE SETTINGS OF THE ADMINISTRATOR
D. USER RECORDS CAN BE ARCHIVED SO THAT THEY ARE AVAILABLE ON REQUEST
B
WHICH OF THE FOLLOWING OBJECTS CANNOT BE IMPORTED VIA THE SALESFORCE.COM IMPORT WIZARD?
A. LEADS
B. ACCOUNTS
C. OPPORTUNITIES
D. SOLUTIONS
C
SALESFORCE.COM RECORD ID'S ARE IDENTICAL IN?
A. PRODUCTION AND CONFIG ONLY SANDBOX
B. PRODUCTION AND DEVELOPER SANDBOX
C. PRODUCTION AND FULL COPY SANDBOX
D. RECORD ID'S ARE ALWAYS DIFFERENT IN DIFFERENT ENVIRONMENT
C
A CUSTOM FIELD IS MADE READ ONLY FROM THE FIELD LEVEL SECURITY AND REQUIRED FROM PAGE LAYOUT. THE FIELD WILL BE
A. READ ONLY FOR THE USER
B. REQUIRED FOR THE USER
C. THROWS AN ERROR AND DON'T ALLOW TO MAKE READ ONLY FIELD MANDATORY FROM PAGE LAYOUT
D. USER IS GIVEN A CHOICE IN A POP UP WINDOW
A
WHICH OF THE FOLLOWING IS NOT A ROLL UP SUMMARY FIELD OPERATION?
A. SUM
B. MAX
C. MIN
D. COUNT
E. AVERAGE
E
HOW MANY FIELDS CAN BE ENABLED FOR TRACKING ON A CUSTOM OBJECT?
A. 10
B. 20
C. 30
D. 40
B
10
E. NONE OF THE ABOVE
WHICH OF THE FOLLOWING IS NOT PART OF THE PROFILE?
A. USER LICENSE
B. PAGE LAYOUT
C. RECORD TYPES
D. FIELD LEVEL SECURITY
E. ROLES
E
HOW MANY CUSTOM SUMMARY FORMULA FIELDS ARE ALLOWED ON A SINGLE REPORT?
A. 5
B. 10
C. 15
D. 20
E. NO LIMIT
A
IS IT POSSIBLE FOR A USER TO SEE DIFFERENT SET OF DATA IN REPORT AND IN A DASHBOARD BASED ON THE SAME REPORT?
A. YES
B. NO
A
WHICH OF THE FOLLOWING IS NOT AN AVAILABLE FUNCTION IN THE FORMULA FIELDS?
A. HYPERLINK
B. SUBSTITUTE
C. RPAD
D. VLOOKUP
D
WHICH OF THE FOLLOWING CANNOT BE USED AS A SOURCE REPORT FOR THE ANALYTICAL SNAP SHOT?
A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. ALL CAN BE USED
C
WHICH IMPORT FUNCTIONALITY OF SALESFORCE.COM SHOULD BE USED IF ONE NEEDS TO IMPORT THE 30000 CASES IN
SALESFORCE.COM?
A. IMPORT WIZARD
B. DATA LOADER
C. ANY ONE OF A OR B
D. NONE OF A OR B
B
ALL DASHBOARD VIEWERS SEE DATA BASED ON THE SECURITY SETTINGS OF THE RUNNING USER—REGARDLESS OF THEIR OWN
PERSONAL SECURITY SETTINGS?
A. TRUE
B. FALSE
A
HOW MANY CUSTOM FIELDS CAN BE CREATED ON AN OBJECT IN AN UNLIMITED EDITION?
A. 100
B. 200
C. 500
D. UNLIMITED FIELDS
C
WHICH TYPE OF REPORTS CAN'T BE USED TO CREATE GROUPS OF DATA OR CHARTS?
A. TABULAR
B. SUMMARY
C. MATRIX
D. NONE OF THE ABOVE
A
11
HOW MANY ROLL UP SUMMARY FIELDS CAN BE CREATED IN THE ENTERPRISE EDITION ON A CUSTOM OBJECT?
A. 10
B. 20
C. 30
D. NO RESTRICTION ON NO. OF FIELDS
A
A SALES TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________ ?
A. ACCOUNTS
B. LEADS
C. OPPORTUNITIES
D. CONTACTS
E. CASES
C
WHICH FEATURE IN SFDC COMBINES A LIST VIEW AND RELATED RECORDS INTO ONE SCREEN WITH DIFFERENT FRAMES SO THAT USERS
HAVE ALL THE INFORMATION THEY NEED WHEN INTERACTING WITH SALESFORCE.COM?
A. ACCOUNTS
B. ASSET
C. CONSOLE
D. CALL CENTER
E. CAMPAIGN
C
What is the salesforce Console? The Console is a tab that
combines a list view and related
records into one screen with
different frames.
Are there any limits to the number and type of list views that can be created in a console?. No, the only limitation is that
users cannot create list views in
the console, but can utilize any
list views in the console created
on corresponding tabs.
How would an administrator modify lookup records in a console layout? Mini Page Layout
Name a productivity advantage of including the sidebar in a console layout.
Users do not have to navigate to the home page to see recent records, access the recycle bin, or utilize custom links
ON WHICH OWD SHARING DEFAULTS CAN SHARING RULES NOT BE DEFINED?
A. OWD IS PRIVATE
B. OWD IS PUBLIC READ ONLY
C. OWD IS PUBLIC READ WRITE
D. SHARING RULES CAN BE CREATED ON ANY OF THE ABOVE
C
WHAT HAPPENS WHEN A USER OWNS AN OPPORTUNITY RECORD BUT DOES NOT HAVE THE READ PERMISSION ON OPPORTUNITY
OBJECT?
A. HE STILL SEES THE OPPORTUNITY RECORD
B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD
C. THIS CASE CAN NEVER ARISE
B
ACCOUNT TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________?
A. ACCOUNTS
B. LEADS
C. OPPORTUNITIES
D. CONTACTS
E. CASES
A
12
CONDITIONAL HIGHLIGHTING CANNOT BE USED FOR?
A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. NONE OF THE ABOVE
A
YOU CAN USE CONDITIONAL HIGHLIGHTING FOR SUMMARY AND MATRIX REPORT ONLY
A. TRUE
B. FALSE
A
WHICH OF THE FOLLOWING IS AN AUTOMATED PROCESS YOUR ORGANIZATION CAN USE TO APPROVE RECORDS IN SALESFORCE.COM?
A. VALIDATION PROCESS
B. APPROVAL PROCESS
C. WORKFLOW RULES
D. RECORD TYPES
B
WHICH OF THE FOLLOWING EMAIL TEMPLATE CANNOT BE USED TO SEND A MASS EMAIL?
A. TEXT
B. HTML WITH LETTERHEAD
C. CUSTOM HTML
D. VISUALFORCE
D
WHICH OF THE FOLLOWING OBJECTS DOES NOT SUPPORT THE BUSINESS PROCESS?
A. LEAD
B. ACCOUNT
C. OPPORTUNITY
D. CASE
E. SOLUTION
B
WHICH OF THE FOLLOWING DOES NOT NEED BUSINESS PROCESS?
A. LEADS
B. OPPORTUNITIES
C. CONTACTS
D. CASES
C
IN WHICH OF THE FOLLOWING EDITION YOU CAN CREATE A MANAGED PACKAGE?
A. PROFESSIONAL EDITION
B. FULL TEST SANDBOX
C. DEVELOPER EDITION
D. UNLIMITED EDITION
E. ENTERPRISE EDITION
C
CAN A USER RESTRICT ACCESS WITH THE HELP OF THE SHARING RULES?
A. YES
B. NO
B
IS IT POSSIBLE FOR USERS TO OVERRIDE THEIR OWN FORECASTS AND FORECASTS FOR USERS BELOW THEM IN THE FORECAST
HIERARCHY?
A. YES
B. NO
A
WITH SHARING RULES ONE CAN MAKE AUTOMATIC EXCEPTIONS TO THE ORGANIZATION-WIDE DEFAULT FOR DEFINED SETS OF USERS.
A. TRUE
B. FALSE
A
AN OPPORTUNITY THAT REACHES THE THRESHOLD WITH 80% PROBABILITY WILL TRIGGER ADDITIONAL ALERTS IF THE PROBABILITY
SUBSEQUENTLY GOES HIGHER TO 85%.
B
13
A. YES
B. NO
C. DEPENDS ON THE SETTINGS
WHICH OF THE FOLLOWING TYPES OF PACKAGES CAN BE UPGRADED?
A. MANAGED PACKAGES
B. UNMANAGED PACKAGES
C. BOTH A & B
D. NONE OF THE ABOVE
A
WHICH OF THE FOLLOWING FEATURE ALLOWS YOU TO SEND AN EMAIL WHEN AN OPPORTUNITY REACHES A THRESHOLD VALUE?
A. VALIDATION RULE
B. BIG DEAL ALERT
C. OPPORTUNITY ALERT
D. BIG TICKET EMAIL
B
CONDITIONAL HIGHLIGHTING ONLY APPLIES TO THE FIRST SUMMARY FIELD COLUMN IN THE TABLE?
A. TRUE
B. FALSE
A
UNMANAGED PACKAGES DO NOT INCLUDE LOCKED COMPONENTS BUT CAN BE UPGRADED?
A. TRUE
B. FALSE
B
AUTO RESPONSE RULES WORK ON WHICH OBJECTS?
A. LEADS AND CASES
B. LEADS AND ACCOUNTS
C. ACCOUNTS AND OPPORTUNITY
D. ACCOUNT AND CASES
A
ESCALATION RULES ONLY RUN DURING THE BUSINESS HOURS WITH WHICH THEY ARE ASSOCIATED?
A. TRUE
B. FALSE
A
CUSTOMIZABLE FORECASTING IS A PREREQUISITE IN ORDER TO ENABLE TERRITORY MANAGEMENT?
A. TRUE
B. FALSE
A
RUNNING USER CONCEPT IN DASHBOARD ALLOWS USERS TO VIEW DATA, WHICH NORMALLY THEY CANNOT VIEW?
A. TRUE
B. FALSE
A
CAN A USER CREATE HIS OR HER OWN DEFAULT SALES TEAM?
A. YES
B. NO
A
HOW MANY RANGES CAN BE DEFINED IN THE CASE OF A CONDITIONAL HIGHLIGHTING?
A. 2
B. 3
C. 4
D. 5
B
WHEN ARE THE FORMULA FIELDS RE - CALCULATED?
A. EVERY 15 MINUTES
B. EVERY TIME THEY ARE SEEN (VIEWED)
C. AFTER EVERY DML OPERATION
B
14
D. ADMIN CAN SET THE TIME OF REFRESH
Approval Processes Defines the criteria a record
must match to enter an
approval process
Assignment Rules for Leads and Cases Specifies conditions that a lead
or case must match for it to be
assigned
Auto-Response Rules for Leads and Cases Defines the criteria a lead or
case must match to trigger an
auto-response rule
Case Escalation Rules Specifies conditions that a case
must match for it to be
escalated
Formula Fields Automatically calculates the
value of a custom field using the
values, merge fields, or
expressions you specify
Users cannot change the value
of a formula field.
Validation Rules Prevents users from entering an
invalid value in a standard or
custom field
Validation rules can be based on
formulas and display an error
message to the user when the
value they enter is not valid for
that field.
Workflow Rules Defines the criteria a record
must meet to trigger a workflow
rule
Field Updates Automatically changes the value
of a field to a value you specify
You can set field updates to
occur as a result of a workflow
rule or an approval process.
Custom Summary Formulas in Reports Automatically calculates
additional totals based on
existing report summaries using
the values, merge fields, or
expressions you specify. Users
cannot change these totals.
HOW DO YOU FIND OUT THAT THE APPROVAL PROCESS IS EDITED?
A. LAST MODIFIED BY FIELD
B. AUDIT TRAIL
C. HISTORY RECORD ON APPROVAL PAGE LAYOUT
D. ALL OF THE ABOVE
D
15
HOW MANY SOLUTION RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?
A. 500
B. 5,000
C. 50,000
D. SOLUTION RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD
C
Import Wizard Acronym CALCuS Stands for? Contacts
Accounts
Leads
Custom Objects
Solutions
FORMATTING OF REPORT IS MAINTAINED WHEN IT IS EXPORTED VIA PRINTABLE VIEW?
A. TRUE
B. FALSE
A
WHICH OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR A LEAD?
A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS
B. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS AND
PARTNERS
C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. "SALES DEAL"
D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNT
A
IF YOU DELETE AN EMAIL FROM A CASE AND THEN DELETE THE CASE, YOU WILL NOT BE ABLE TO RETRIEVE THE DELETED EMAIL FROM
THE RECYCLE BIN
A. TRUE
B. FALSE
A
ON WHICH OF THESE AREAS ARE DATA VALIDATION RULES ENFORCED BUT NO FEEDBACK IS GIVEN TO USERS?
A. LEAD CONVERT
B. RECORD MERGER
C. WEB-TO-CASE
D. SALESFORCE MOBILE
E. SELF SERVICE PORTAL
C
WHAT SHOULD BE THE ADVANCED FILTER CONDITIONS TO MEET THE REQUIREMENT "FIND CONTACTS OWNED BY POO THAT HAVE A
TITLE OF CFO, FUNCTIONAL ROLE OF CFO, OR REPORTS TO THE CFO?"
1) TITLE EQUALS CFO
2) FUNCTIONAL ROLE EQUALS CFO
3) REPORTS TO EQUALS CFO
4) CONTACT OWNER CONTAINS POO
A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4
A
HOW MANY USER RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?
A. 500
B. 5,000
C. 50,000
D. USER RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD
D
WHICH OF THE FOLLOWING IS TRUE ABOUT PAGE LAYOUTS?
A. CONTROL THE LAYOUT AND ORGANIZATION OF DETAIL AND EDIT PAGES
B. CONTROL WHICH FIELDS, RELATED LISTS, AND CUSTOM LINKS USERS SEE, ON DETAIL AND EDIT PAGES ONLY
C. CONTROL WHICH STANDARD AND CUSTOM BUTTONS DISPLAY ON DETAIL PAGES AND RELATED LISTS
D. DETERMINE WHETHER FIELDS ARE VISIBLE, READ ONLY, OR REQUIRED, ON DETAIL AND EDIT PAGES ONLY
E
16
E. ALL OF THE ABOVE
TO EMAIL A REPORT TO OTHER USERS, THE REPORT MUST BE IN A PUBLIC FOLDER WITH ACCESS GRANTED TO THE OTHER USERS?
A. TRUE
B. FALSE
A
WHEN A FIELD IS DELETED FROM A PAGE LAYOUT, IS IT ALSO DELETED FROM THE OBJECT?
A. YES
B. NO
B
WHEN YOU INSERT A RECORD USING THE API, DO VALIDATION RULES GET EXECUTED?
A. YES
B. NO
A
SCHEDULED REPORTS RUN IN THE TIME ZONE OF THE USER WHO SCHEDULES THE REPORT.
A. TRUE
B. FALSE
A
REPORTS SHOW ONLY THE INFORMATION YOU CAN ACCESS, WHEREAS DASHBOARDS SHOW INFORMATION WHICH YOU CANNOT
NORMALLY ACCESS.
A. TRUE
B. FALSE
A
WHICH OF THE FOLLOWING ARE NOT CONTROLLED BY THE PAGE LAYOUTS?
A. CUSTOM FIELDS
B. SECTIONS
C. RELATED LIST
D. CUSTOM BUTTON
E. VALIDATION RULE ERROR MESSAGE
E
IF A FIELD IS VISIBLE IN THE SEARCH LAYOUT BUT HIDDEN FOR CERTAIN USERS VIA THE FIELD-LEVEL SECURITY SETTINGS THEN WHICH
OF THE FOLLOWING STATEMENT IS TRUE?
A. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR ALL USERS
B. THE FIELD WILL STILL BE VISIBLE IN SEARCH LAYOUT TO ALL THE USERS
C. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERS
D. NONE OF THE ABOVE
C
IF A REPORT IS RUN WHICH RETURNS 20,000 RECORDS THEN
A. ALL 20K RECORDS ARE DISPLAYED IN THE UI
B. FIRST 2K RECORDS ARE DISPLAYED IN THE UI
C. 10 REPORTS EACH HAVING 2K RECORDS ARE CREATED
D. REPORT FAILS AND AN ERROR IS REPORTED
B
DELETING A TAB FROM AN APPLICATION ____
A. DELETES THE TAB FROM SALESFORCE.COM
B. DELETES THE TAB FROM THAT APPLICATION
C. DELETES THAT PARTICULAR OBJECT OF WHOSE TAB IS DELETED
D. ALL OF THE ABOVE
B
WHICH ONE OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR AN OPPORTUNITY?
A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS
B. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS AND
PARTNERS
C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. "SALES DEAL"
D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNT
C
17
WHICH OF THE FOLLOWING MAKE A USER RECORD UNIQUE?
A. PROFILE
B. EMAIL ID
C. USERNAME
D. ROLE
C
WHICH OF THE FOLLOWING IS NOT CONTROLLED BY THE PAGE LAYOUT?
A. HOW DETAIL AND EDIT PAGES ARE ORGANIZED
B. FIELD PROPERTIES LIKE VISIBLE, READ-ONLY AND REQUIRED
C. CONTROLLING WHICH FIELDS, RELATED LISTS, AND CUSTOM LINKS USERS SEES
D. PAGE SECTION CUSTOMIZATIONS
E. ROLLUP SUMMARY
E
WHAT DOES THE DASHBOARD SNAPSHOT ON THE HOME PAGE DISPLAY?
A. ONLY THE DASHBOARD DETERMINED BY THE SYSTEM ADMINISTRATOR
B. YOU CANNOT DISPLAY A DASHBOARD ON THE HOME PAGE
C. THE FIRST TWO ROWS OF ANY OF YOUR AVAILABLE DASHBOARDS
D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS
E. THE COMPLETE DASHBOARD SET BY THE USER HIMSELF
D
WHICH OF THE FOLLOWING CANNOT BE USED TO CUSTOMIZE YOUR HOME PAGE
A. COMPANY LOGO (IMAGE)
B. DASHBOARD SNAPSHOT
C. CUSTOM LINKS
D. CUSTOM FORMULA FIELD
D
THOUGH MULTIPLE CAMPAIGNS CAN BE INFLUENTIAL, YOU CAN ONLY DESIGNATE ONE CAMPAIGN AS THE PRIMARY CAMPAIGN
SOURCE ON THE OPPORTUNITY?
A. TRUE
B. FALSE
A
CUSTOMER PORTAL USERS CAN VIEW THE TAGS SECTION OF A PAGE, IF IT IS INCLUDED IN A PAGE LAYOUT.
A. TRUE
B. FALSE
B
IF CUSTOM FISCAL YEARS ARE ENABLED THEN YOU CANNOT USE STANDARD FORECASTING?
A. TRUE
B. FALSE
A
IT IS POSSIBLE FOR AN ACCOUNT TO BE PART OF MULTIPLE TERRITORIES?
A. YES
B. NO
A
CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS AN ACTIVITY OR SENDS AN
EMAIL FROM THE CASE RECORD?
A. TRUE
B. FALSE
B
Salesforce Processes Acronym VAsAuWE stands for?
Validation rules
Assignment rules
Auto-response rules
Workflow rules (with immediate
actions)
Escalation rules
IS IT POSSIBLE TO HAVE SIDEBAR SEARCH ENABLED WITH GLOBAL SEARCH?
A. YES
B
18
B. NO
IS IT POSSIBLE TO REPORT ON THE CONVERTED LEADS?
A. YES
B. NO
A
THE OPPORTUNITIES FIELDS OF THE CAMPAIGN STATISTICS SECTION ON A CAMPAIGN DETAIL PAGE WILL ONLY BE POPULATED FOR THE
CAMPAIGN DESIGNATED AS THE PRIMARY CAMPAIGN SOURCE?
A. TRUE
B. FALSE
A
CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS A RELATED COMMENT TO
THE CASE?
A. TRUE
B. FALSE
B
FOR CUSTOM OBJECT RECORDS TO APPEAR IN SEARCH RESULTS, AN ASSOCIATED TAB NEEDS TO EXIST, BUT DOES NOT HAVE TO BE
VISIBLE TO USERS.
A. TRUE
B. FALSE
A
WILL TWO DIFFERENT USERS GET THE SAME SEARCH RESULTS ON SEARCHING FOR A COMMON KEYWORD?
A. YES
B. NO
B
ARE TAGS SEARCHABLE FROM STANDARD SEARCH COMPONENT?
A. YES
B. NO
A
WHICH OF THE FOLLOWING STATEMENTS IS TRUE?
A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACK
SPECIFIC ACTIONS
B. EMAIL ALERTS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED, TASKS CANNOT TRACK
SPECIFIC ACTIONS
C. EMAIL ALERTS AND TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED
D. EMAIL ALERTS AND TASKS CANNOT TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED
A
RECENT ITEMS USE THE?
A. EDIT PAGELAYOUT
B. DETAIL PAGELAYOUT
C. SIDEBAR
D. RELATED LIST
C
_________ ARE WORDS OR SHORT PHRASES THAT USERS CAN ASSOCIATE WITH MOST SALESFORCE.COM RECORDS TO DESCRIBE AND
ORGANIZE THEIR DATA IN A PERSONALIZED WAY?
A. CATEGORIES
B. TAGS
C. GROUPS
D. LIBRARIES
B
WHAT HAPPENS WHEN A USER CLICKS ON THE CREATE NEW APPS OPTION PRESENT IN THE LIST OF APPS SECTION?
A. USER IS TAKEN TO A CREATE NEW APP PAGE IN SALESFORCE.COM
B. USER IS TAKEN TO APP EXCHANGE
C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE
D. NONE OF THE ABOVE
C
19
__________ ARE A COLLECTION OF FORCE.COM COMPONENTS AND APPLICATIONS THAT ARE MADE AVAILABLE TO OTHER
ORGANIZATIONS THROUGH THE APPEXCHANGE.
A. APPLICATION
B. OBJECT
C. WORKFLOW RULES
D. PACKAGES
E. VISUAL FORCE PAGE
D
YOU CAN SET A TAB AS A LANDING TAB WHILE CREATING THE TAB FOR THE OBJECT?
A. TRUE
B. FALSE
B
WHICH IS THE NEW TYPE OF DASHBOARD CHART TO MAKE ENTRY IN SPRING'11 RELEASE?
A. WATERFALL CHART
B. ORGANIZATION CHART
C. SCATTER
D. GAUGE
E. METRIC
C
WHICH OF THE FOLLOWING IS USED FOR AUTOMATICALLY OPENING RECORDS BY AN ADMINISTRATOR WHEN THEY MEET A DATA
TRIGGER POINT?
A. MANUAL SHARING
B. CRITERIA BASED SHARING RULES
C. OWD
D. NONE OF THE ABOVE
B
IN THE SPRING'11 SALESFORCE.COM RELEASE, DYNAMIC DASHBOARDS HAVE BEEN ADDITIONALLY INCLUDED FOR WHICH EDITION:
A. DEVELOPER EDITION
B. PROFESSIONAL EDITION
C. ENTERPRISE EDITION
D. UNLIMITED EDITION
C
WHAT DOES THE SFDC ACRONYM PCGPEUD Stand for? Personal
Contact Manager
Group
Professional
Enterprise
Unlimited
Developer
WHICH OF THE FOLLOWING EVENTS ARE ALLOWED WHILE WRITING A TRIGGER ON FEEDS ITEM AND FEED COMMENT OBJECT?
A. INSERT, UPDATE
B. INSERT, DELETE
C. INSERT, UNDELETE
D. UPDATE, UNDELETE
E. INSERT, UPDATE, DELETE
B
YOU CAN SHARE THE DASHBOARD COMPONENTS SNAPSHOT WITH EVERYONE IN THE COMPANY WITH CHATTER?
A. NO, WE CANNOT SHARE WITH THE COMPANY
B. NO, WE CANNOT SHARE WITH PEOPLE WHO DO NOT HAVE ACCESS TO THE DASHBAORD
C. YES WE CAN SHARE, BUT ONLY PEOPLE HAVING ACCESS TO DASHBOARD WILL BE ABLE TO SEE THE DATA
D. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD
D
INLINE EDITING IS AVAILABLE IN VISUAL FORCE PAGES?
A. TRUE
B. FALSE
A
20
WITH SPRING'11 RELEASE NOW YOU CAN HAVE PHOTOS IN DASHBOARD COMPONENTS?
A. NO
B. YES BUT ONLY IN TABLES
C. YES IN EVERY TYPE OF CHART
B
WHICH OF THE FOLLOWING ARE NEW FEATURES ON CHATTER TAB?
A. LIKE
B. @MENTION
C. LIVE UPDATES
D. ALL OF THE ABOVE
D
WHICH OF THE FOLLOWING IS THE NEW WORKFLOW FEATURE OF SPRING'11 RELEASE?
A. WORKFLOW RULES
B. FLOWS
C. FIELD UPDATE
D. OUTBOUND MESSAGES
B
FIELD SETS WORKS ON BOTH STANDARD AS WELL AS CUSTOM OBJECTS?
A. TRUE
B. FALSE
A
WHICH OF THE FOLLOWING SETTINGS DIRECTLY AFFECTS DATE FIELDS TO DISPLAY AS MM/DD/YYYY?
A. LOCALE
B. TIME ZONE
C. LANGUAGE
D. DEFAULT CURRENCY
A
WHERE DO YOU GO TO CREATE A LIST VIEW SO THAT YOU CAN SEE IT ON THE CONSOLE, UNDER THE ACCOUNTS OBJECT?
A. CREATE A LIST VIEW ON THE CONSOLE
B. CREATE A LIST VIEW ON ACCOUNTS
C. CREATE A LIST VIEW ON CONTACTS
D. CREATE A FIELD ON THE CONSOLE
B
WHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT DATA VALIDATION?
Select all that apply.
A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.
B. VALIDATION RULES CAN UPDATE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.
C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.
D. IF AN ERROR MESSAGE IS NOT SET, A DEFAULT MESSAGE WILL BE PROMPTED INSTEAD.
E. ALL OF THE ABOVE
F. NONE OF THE ABOVE
A,C
WHICH TYPE(S) OF FILE(S) IS ACCESSIBLE THROUGH CONTENT?
A. AUDIO FILES.
B. PPT AND VIDEO FILES ONLY.
C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.
D. FILES ATTACHED TO A CHATTER PROFILE POST.
E. VIDEO FILES.
F. MICROSOFT® POWERPOINT PRESENTATIONS.
C
WHAT IS PARALLEL APPROVAL ROUTING?
A. WHEN YOU CAN MASS ASSIGN YOUR LOCKED RECORDS TO USERS IN YOUR SAME ROLE
B. THE ABILITY TO SEND APPROVAL REQUESTS TO YOURSELF MULTIPLE TIMES, SO YOU CAN APPROVE A RECORD
C. THE ABILITY TO TAKE BACK APPROVAL REQUESTS ONCE YOU HAVE SENT THEM
D. THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP
D
CHATTER DESKTOP IS NOT AVAILABLE IN WHICH SALESFORCE EDITION?
A. FREE EDITION
A
21
B. GROUP
C. PROFESSIONAL
D. DEVELOPER
E. ENTERPRISE
F. CONTACT MANAGER
THE ACCOUNT OWNER, OPPORTUNITY OWNERS, AND CASE OWNERS MAY OR MAY NOT BE THE SAME USER.
A. TRUE
B. FALSE
A
WHICH FILE TYPES CAN YOU USE WHEN EXPORTING REPORTS?
Select all that apply.
A. YOU CAN NOT EXPORT A REPORT. YOU CAN ONLY EMAIL IT.
B. COMMA DELIMITED (.CSV)
C. EXCEL (.XLS)
D. PDF
B,C
A STANDARD PROFILE THAT HAS STANDARD USER PERMISSIONS AND CAN MANAGE PUBLISHED SOLUTIONS AND SOLUTION
CATEGORIES
A. MARKETING PROFILE
B. CONTRACT MANAGER
C. SYSTEM ADMINISTRATOR
D. MARKETING USER
E. SOLUTION MANAGER
E
THE REPORT BUILDER IS DIFFERENT FROM THE REPORT WIZARD.
A. TRUE
B. FALSE
A
SALESFORCE.COM ARCHIVES OLDER ACTIVITIES ACCORDING TO WHICH OF THE FOLLOWING CONDITIONS:
Select all that apply
A. CLOSED EVENTS 180 DAYS OLD
B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD
C. OPEN TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD
D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD
E. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO
B,D,E
IF(ISPICKVAL(PICKLIST_FIELD)) HAS THE SAME OUTPUT AS:
A. VAL(PICKLIST_FIELD)
B. CASE(PICKLIST_FIELD)
C. CASE("PICKLIST_FIELD")
D. PICKLIST_FIELD(VALUE)
B
AT THIS CLICK PATH: [SETUP > APP SETUP > CUSTOMIZE > TAB NAMES AND LABELS > RENAME TABS AND LABELS] - YOU CAN RENAME
THE TAB NAMES OF STANDARD OBJECTS.
A. TRUE
B. FALSE
A
IS IDENTITY CONFIRMATION NECESSARY IF A USER'S IP ADDRESS IS KNOWN AND BROWSER COOKIE EXISTS?
A. YES
B. NO
B
ARE CUSTOM OBJECT REPORTS ACCESSIBLE WHEN YOU ADD A CUSTOM OBJECT TAB?
A. YES
B. NO
C. ONLY IF THE OBJECT IS NOT RELATED TO ANY OTHER OBJECT
B
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WHAT IS NOT FOUND ON A COMPANY PROFILE?
A. LANGUAGE, LOCALE, AND TIME ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
B
CUSTOM REPORT TYPES (CRT) ALLOWS YOU TO BUILD A FRAMEWORK FROM WHICH USERS CAN CREATE AND CUSTOMIZE REPORTS IN
THE REPORT WIZARD BUT NOT IN REPORT BUILDER.
A. TRUE
B. FALSE
B
A PROFILE IS A COLLECTION OF SETTINGS AND PERMISSIONS THAT DETERMINE WHAT THE USER CAN DO WITH RECORDS THEY HAVE
ACCESS TO AND HOW THEY VIEW THOSE RECORDS.
A. TRUE
B. FALSE
A
WHEN ARE DATA VALIDATION RULES ENFORCED?
A. UPON OPENING THE RECORD
B. UPON CLOSING THE RECORD
C. UPON EDITING A FIELD
D. UPON SAVING A RECORD
D
SYSTEM ADMINISTRATORS HAVE THIS PERMISSION BY DEFAULT:
A. NONE OF THESE
B. REPORT WIZARD
C. REPORT BUILDER
D. BOTH REPORT WIZARD AND REPORT BUILDER
C
THE SALESFORCE CONSOLE IS AN EXAMPLE OF WHAT?
A. API
B. THIRD PARTY WEB INTEGRATION/APPLICATION
C. UI
D. JAVA SCRIPT
C
WHAT IS THE CLICK PATH TO ENABLE ENHANCE PROFILE MANAGEMENT?
A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE
B. (YOUR NAME) | SETUP | MANAGE USERS | PROFILES
C. (YOUR NAME) | SETUP | PROFILES | CUSTOMIZE
A
CUSTOM FORMULA FIELDS CAN REFERENCE OTHER CUSTOM FORMULA FIELDS INCLUDING THEMSELVES.
A. TRUE
B. FALSE
B
YOU MUST RUN THE REPORT BEFORE YOU CAN PRINT OR EXPORT IT BECAUSE THE PRINTABLE VIEW AND EXPORT DETAILS BUTTONS
ARE NOT AVAILABLE IN THE REPORT BUILDER.
A. TRUE
B. FALSE
A
WHICH SALESFORCE EDITIONS PROVIDE OPTION FOR CUSTOMIZING PROFILES?
Select all that apply
A. ALL EDITIONS
B. UNLIMITED, DEVELOPER AND ENTERPRISE EDITIONS
C. PROFESSIONAL, UNLIMITED, AND DEVELOPER EDITIONS
D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS
E. ALL EXCEPT GROUP EDITION
B,D
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F. ALL EXCEPT PROFESSIONAL EDITION
HOW MANY PROFILES CAN LOAD IN A SINGLE LIST VIEW WITH ENHANCED PROFILE MANAGEMENT ENABLED?
A. 300
B. 500
C. 200
D. 1000
C
WHAT IS THE MAXIMUM NUMBER OF CONDITIONAL HIGLIGHTING PER REPORT?
A. 1
B. 3
C. 5
D. 10
E. 20
B
USER A MODIFIES A RECORD. THIS MODIFICATION TRIGGERS A WORKFLOW RULE FOR IMMEDIATE EXECUTION THAT INCLUDES A FIELD
UPDATE ON THE CURRENT RECORD. AFTER THE EXECUTION IS COMPLETE, WHAT USER WILL BE LISTED UNDER THE LAST MODIFIED
FIELD OF THIS RECORD?
A. USER A
B. THE DESIGNATED WORKFLOW USER
C. THE DEFAULT WORKFLOW USER
D. THE LAST USER TO MODIFY THE RECORD PRIOR TO USER A
A
HOW DOES LOCALE SETTINGS AFFECT YOUR EXPORTED CSV FILE?
A. IT DOESN'T AFFECT ANYTHING.
B. IT DETERMINES THE DELIMITER.
C. IT DETERMINES THE ENCODING.
D. IT DETERMINES THE ENCRYPTION.
B
WHAT ARE TWO SOURCES FROM WHICH CASES CAN BE CREATED?
A. WEB-TO-LEAD
B. WEB-TO-WEB
C. EMAIL-TO-CASE
D. CONNECT FOR OUTLOOK
C,D
WHICH REPORT FORMAT SUMMARIZES DATA IN A GRID AGAINST HORIZONTAL AND VERTICAL CRITERIA AND PROVIDES TOTALS FOR
BOTH ROWS AND COLUMNS?
A. SUMMARY
B. MATRIX
C. TABULAR
B
EVERY PROFILE, INCLUDING PROFILES ASSOCIATED WITH CUSTOMER PORTAL USERS MUST HAVE AT LEAST ONE VISIBLE APP.
A. TRUE
B. FALSE
B
WHICH STATEMENTS ARE TRUE ABOUT CLOUD SCHEDULER?
Select all that apply
A. IT IS AVAILABLE IN GROUP, PROFESSIONAL, ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS ONLY.
B. CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS.
C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEAD, AND PERSON ACCOUNT
DETAIL PAGES.
D. MEETING ORGANIZERS CAN NOT USE CLOUD SCHEDULER TO REQUEST MEETINGS WITH CUSTOMERS, AND HAVE CUSTOMERS SELECT
PREFERRED TIMES BEFORE CONFIRMING THE MEETING.
E. ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW
CLOUD SCHEDULER QUICK SETUP METHOD.
B,C,E
CLIENTS DO NOT HAVE TO ENABLE CUSTOMIZABLE FORECASTING BEFORE THEY CAN ASK SALESFORCE.COM TO ACTIVATE TERRITORY
MANAGEMENT.
B
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A. TRUE
B. FALSE
WHAT HAPPENS WHEN YOU CONVERT A LEAD AND AN EXISTING ACCOUNT AND CONTACT HAVE THE SAME NAME AS THE ONE
SPECIFIED ON THE LEAD?
A. THE ACCOUNT AND CONTACT WILL AUTOMATICALLY BE OVERWRITTEN.
B. A NEW ACCOUNT AND CONTACT WILL BE CREATED WITH DIFFERENT SALESFORCE ID.
C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT.
D. THE RECORDS WILL AUTOMATTICALLY UPDATE.
E. THE CONVERSION WILL FAIL.
C
YOU CANNOT USE THE BROWSER'S PRINT FUNCTION TO PRINT REPORTS.
A. TRUE
B. FALSE
B
THIS HELPS YOU MANAGE THE COMPLETE LIFECYCLE OF CUSTOMER SERVICE, FROM LOGGING CASES TO SUGGESTING AND DELIVERING
SOLUTIONS ACROSS MULTIPLE CHANNELS, INCLUDING WEB SELF-SERVICE AND LIVE AGENT SUPPORT
A. IDEAS
B. COMMUNITY
C. SALES CLOUD
D. SALES CLOUD2
E. SERVICE CLOUD2
F. NONE OF THE ABOVE
E
HOW MANY WORKFLOW RULES CAN YOU CREATE PER ENTITY?
A. 5
B. 10
C. 15
D. 20
E. 25
F. 50
G. THERE IS NO LIMIT
H. YOU CANNOT CREATE A WORKFLOW RULE ON AN ENTITY
F
WHAT IS THE DEFAULT REPORT FORMAT FOR NEW REPORTS CREATED IN REPORT BUILDER?
A. SUMMARY
B. TABULAR
C. MATRIX
B
WHICH OF THE FOLLOWING IS PART OF THE SALES CLOUD 2?
Select all that apply
A. ACCOUNTS AND CONTACTS
B. CASES
C. MARKETING AND LEADS
D. SOLUTIONS
E. CONTENT LIBRARY
F. OPPORTUNITIES AND QUOTES
A,C,E,F
WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE APPLICATIONS?
A. IDEAS
B. CAMPAIGNS
C. ADMINISTRATION
D. CALL CENTER
E. SALES CENTER
D
WHICH IS A CONSIDERATION WHEN CREATING A DRILL-TO-DETAIL DASHBOARD COMPONENT?
A. THE DASHBOARD COMPONENT TYPE MUST BE A GAUGE.
B. DRILL-TO-DETAIL MUST BE ENABLED ON THE CUSTOM REPORT TYPE.
D
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C. THE SOURCE REPORT MUST BE STORED IN THE DRILL-TO-DETAIL FOLDER.
D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POST
WHICH CAN BE ACCESSED BY A CHATTER FREE USER?
Select all that apply
A. PEOPLE
B. CONTENT
C. PROFILES
D. GROUPS
E. FILES
F. LEADS
A,B,D,E
THIS TYPE OF RELATIONSHIP LINKS TWO OBJECTS TOGETHER, BUT IT HAS NO EFFECT ON DELETION, RECORD OWNERSHIP, OR SECURITY,
AND THE LOOKUP RELATIONSHIP FIELD IS NOT REQUIRED IN THE PAGE LAYOUT.
A. LOOKUP RELATIONSHIP
B. MASTER-DATAIL RELATIONSHIP
C. MASTER-DETAIL-SUB DETAIL RELATIONSHIP
A
WHEN YOU DELETE A CONTACT, IT'S ASSOCIATED CAMPAIGN MEMBER RECORD IS DELETED AS WELL.
A. TRUE
B. FALSE
A
DATA VALIDATION RULES ARE NOT SUPPORTED IN WHICH SALESFORCE EDITION?
A. CONTACT MANAGER
B. GROUP
C. PROFESSIONAL
D. DEVELOPER
E. UNLIMITED
F. ALL EDITIONS ARE SUPPORTED
F
IDENTIFY THE TRUE STATEMENTS ABOUT THE WORKFLOW APPROVAL PROCESS?
Select all that apply
A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD
B. YOU CAN FORWARD AN EMAIL APPROVAL REQUEST TO ANOTHER EMAIL ADDRESS
C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST
D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE
E. APPROVERS CAN ONLY ACCESS AN APPROVAL PAGE FROM THE APPLICATION
A,C,D
PRINTABLE VIEW DOES NOT SAVE ALL THE REPORT FORMATTING.
A. TRUE
B. FALSE
B
TIME-DEPENDENT WORKFLOW WILL NOT WORK WITH WHICH TYPE OF WORKFLOW EVALUATION CRITERIA?
A. ONLY WHEN A RECORD IS CREATED
B. EVERY TIME A RECORD IS CREATED OR EDITED
C. EVERY KIND OF WORKFLOW EVALUATION CRITERIA
D. WHEN A RECORD IS EDITED AND IT DIDN'T PREVIOUSLY MEET THE RULE CRITERIA
B
UP TO 25 CUSTOM LOOKUP FIELDS CAN BE DEFINED PER OBJECT.
A. TRUE
B. FALSE
A
SPRING '11 INCLUDES A MANAGED VERSION OF CHATTER DESKTOP FOR ENTERPRISE DEPLOYMENTS, AND ADMINISTRATION CONTROLS
FOR CONTROLLING ACCESS TO CHATTER DESKTOP IN YOUR ORGANIZATION.
A. TRUE
B. FALSE
A
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RECORD LOCKING PREVENTS USERS FROM EDITING A RECORD ONLY IF THEY HAVE CERTAIN FIELD-LEVEL SECURITY OR SHARING
SETTINGS.
A. TRUE
B. FALSE
B
CAN A STANDARD USER PROFILE IMPORT MEMBERS INTO A CAMPAIGN?
A. YES
B. NO
C. ONLY IF THEY HAVE "IMPORT CAMPAIGN MEMBERS" PERMISSION CHECKED
D. ONLY IF THEY HAVE "MODIFY ALL DATA" PERMISSION CHECKED
B
THE RECORD OWNER IS A USER OR A QUEUE THAT HAS CONTROL OR RIGHTS TO A PARTICULAR DATA RECORD.
A. TRUE
B. FALSE
A
STANDARD REPORTS ARE VISIBLE THROUGH THE REPORTS SEARCH.
A. TRUE
B. FALSE
B
A SYSTEM ADMINISTRATOR CAN EDIT A PROFILE TO:
Select all that apply
A. PREVENT A USER FROM VIEWING CUSTOM TABS
B. PREVENT THE USE OF MASS EMAIL
C. DENY A USER ACCESS TO OTHER USERS LEADS
A,B
WHAT IS A DASHBOARD MADE OF?
Select all that apply
A. TABLES
B. SUMMARY REPORTS
C. CHARTS
D. GAUGES
A,C,D
WHAT IS ONE ADVANTAGE OF SALESFORCE CRM?
A. COMPANIES CAN SEAMLESSLY INTEGRATE THEIR SERVERS TO SALESFORCE DATABASE FOR FASTER PERFORMANCE.
B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.
C. IN HOUSE SERVERS CAN BE ACQUIRED CHEAPER THAN NORMAL
D. NONE OF THE ABOVE
E. ALL OF THE ABOVE
B
MAIL MERGE IS AVAILABLE IN WHICH SALESFORCE EDITIONS?
A. ALL EXCEPT PROFESSIONAL
B. PROFESSIONAL AND ENTERPRISE
C. PROFESSIONAL, DEVELOPER AND ENTERPRISE
D. ENTERPRISE AND DEVELOPER ONLY
E. DEVELOPER, ENTERPRISE AND UNLIMITED ONLY
F. ALL EDITIONS
F
IF THE SYSTEM ADMINISTRATOR SET A USER TO CREATE ONLY A CERTAIN RECORD TYPE, THIS USER'S ABILITY TO VIEW OTHER RECORD
TYPES IS AFFECTED.
A. TRUE
B. FALSE
B
WHAT IS THE MAXIMUM NUMBER OF VALUES YOU CAN HAVE IN A PICKLIST?
A. 500
B. 250
C. 600
D. 1000
A
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E. 2000
WHEN CONVERTING A LEAD, WHAT VALUES ARE TRANSFERRED TO THE OPPORTUNITY?
Select all that apply:
A. AMOUNT = LEAD AMOUNT
B. CLOSE DATE = TODAY
C. CLOSE DATE = LAST DAY IN FISCAL QUARTER
D. STAGE = FIRST STAGE IN LIST
C,D
WHAT IS THE MAXIMUM OF TIME TRIGGERS PER WORKFLOW RULE?
A. 5
B. 10
C. 15
D. 20
E. 25
B
SALESFORCE IS WHICH OF THE FOLLOWING
Select all that apply
A. SALESFORCE AUTOMATION
B. MARKETING MANAGEMENT
C. CUSTOMER SUPPORT MANAGEMENT
D. CAMPAIGN MANAGEMENT
A,B,C
WHICH OF THE FOLLOWING RELATIONSHIPS ARE CORRECT?
A. LEADS, CONTACTS, AND OPPORTUNITIES CAN BE ASSOCIATED TO ONLY ONE CAMPAIGN
B. LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN
C. LEADS, OPPORTUNITIES CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, CONTACTS CAN ONLY HAVE ONE CAMPAIGN
B
A WORKFLOW APPROVAL PROCESS MAY BE USED FOR ALL OF THE FOLLOWING OBJECTS EXCEPT:
A. OPPORTUNITY
B. USERS
C. ASSETS
D. CONTRACTS
B
WHICH OF THE FOLLOWING FEATURES IS NOT AVAILABLE IN PROFESSIONAL EDITION?
A. BIG DEAL ALERT
B. WORKFLOW
C. ACCOUNT SHARING RULES
D. MULTI-CURRENCY
B
THE FORMULA EDITOR MAY BE USED IN ALL OF THE FOLLOWING PLACES EXCEPT
A. S-CONTROL
B. FORMULA FIELD
C. DEFAULT VALUES ON STANDARD FIELDS
C
IF YOU ARE ADDED TO A SALES TEAM WITH READ/WRITE ACCESS YOU THEN HAVE THE ABILITY TO EXTEND SHARING ON THE
OPPORTUNITY TO OTHER USERS.
A. TRUE
B. FALSE
B
A WORKFLOW RULE CAN ONLY BE TRIGGERED WHEN A RECORD IS CREATED.
A. TRUE
B. FALSE
B
WHICH OF THE FOLLOWING FIELDS CANNOT BE A CONTROLLING FIELD FOR DEPENDENT PICKLISTS
A. STANDARD PICKLIST
B. CUSTOM PICKLIST
C
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C. CUSTOM MULTI-SELECT PICKLIST
D. STANDARD CHECKBOX
E. CUSTOM CHECKBOX
WHEN YOU HAVE EXCEEDED YOUR GENERAL STORAGE LIMIT, YOU CAN USE YOUR COMPLIMENTARY DOCUMENT STORAGE FOR
ADDITIONAL SPACE.
A. TRUE
B. FALSE
B
TO MAKE A FIELD REQUIRED, WHICH OF THE FOLLOWING IS USED (PICK THE BEST POSSIBLE ANSWER)
A. PAGE LAYOUT
B. FIELD LEVEL SECURITY
C. PROFILE
D. BOTH PAGE LAYOUT AND FIELD LEVEL SECURITY
A
WHAT TYPE OF INFORMATION CANNOT BE SHOWN WITH AN S-CONTROL DASHBOARD COMPONENT?
A. COMBINATION OF TWO OTHER DASHBOARD COMPONENTS
B. EXTERNAL FEED OF DATA
C. DATA WAREHOUSE INFORMATION
D. FLASH REPRESENTATIONS OF DATA
B
A NEW LIST VIEW CAN BE CREATED FROM WITHIN THE CONSOLE
A. TRUE
B. FALSE
B
ALL OF THE FOLLOWING ARE DEFAULT ACCOUNT RECORD TYPES WITH CLIENT MANAGEMENT EXCEPT:
A. ACCOUNT TAB DEFAULT
B. BUSINESS ACCOUNT DEFAULT
C. PERSON ACCOUNT DEFAULT
D. PARTNER ACCOUNT DEFAULT
D
YOU MUST BE A USER OF SALESFORCE.COM IN ORDER TO RECEIVE AN EMAIL NOTIFICATION IN THE CASE ESCALATION PROCESS
A. TRUE
B. FALSE
B
IF A LEAD IS CONVERTED WITHOUT A VALUE IN THE COMPANY FIELD, WHAT HAPPENS?
A. A BUSINESS ACCOUNT IS CREATED
B. A PERSON ACCOUNT IS CREATED
C. YOU WILL BE PROMPTED TO DECIDE WHETHER TO CREATE A PERSON OR A BUSINESS ACCOUNT
D. NOTHING
B
WHICH OF THE FOLLOWING BEST DESCRIBES THE OPPORTUNITY STAGE HISTORY RELATED LIST?
A. BY DEFAULT THE LIST SHOWS ALL CHANGES MADE ON THE OPPORTUNITY RECORD
B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES
C. THE LIST CAN BE CUSTOMIZED TO SHOW CHANGES TO SPECIFIC FIELDS ON THE OPPORTUNITY
D. NONE OF THE ABOVE
B
AN APPROVAL PROCESS BEGINS WHEN A RECORD IS:
A. CREATED
B. SAVED
C. EDITED
D. SUBMITTED FOR APPROVAL
D
TIME BASED WORKFLOW CAN BE TRIGGERED EVERY TIME A RECORD IS CREATED OR EDITED
A. TRUE
B. FALSE
B
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WHEN YOU ADD A CUSTOM OBJECT TAB, ALL OF THE FOLLOWING WILL BE ACCESSIBLE WITH THE OBJECT EXCEPT
A. RECENT ITEMS
B. SIDEBAR SEARCH
C. ADDED TO NEW LINK/CREATE NEW OBJECT DROP DOWN
D. CUSTOM OBJECT REPORTS
D
WHEN YOU DELETE A LEAD FROM A CAMPAIGN, IT DELETES THE LEAD RECORD ITSELF.
A. TRUE
B. FALSE
B
WHICH OF THE FOLLOWING SF APPLICATIONS ENABLES ORGANIZATIONS TO SPEED AND STREAMLINE ALL PHASES OF SALES?
A. SF IDEAS
B. SF CONTENT
C. SF AUTOMATION
D. SF CUSTOMER SERVICE AND SUPPORT
C
ALL OF THE FOLLOWING OBJECTS MAY HAVE A QUEUE EXCEPT
A. ACCOUNTS
B. CASES
C. LEADS
D. CUSTOM OBJECTS
A
YOU CAN USE STANDARD REPORTS WHEN CREATING DASHBOARDS
A. TRUE
B. FALSE
B
CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER DOES WHICH OF THE FOLLOWING
ACTIONS?
A. READS THE CASE
B. ADDS A RELATED COMMENT TO THE CASE
C. ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD
D. EDITS THE CASE
E. ALL OF THE ABOVE
D
WHO CAN SELECT THE "SHARING" BUTTON ON ACCOUNT AND OPPORTUNITY RECORDS?
A. THE RECORD OWNER, SYSTEM ADMINISTRATOR, AND A USER SHARED TO THE RECORD
B. THE RECORD OWNER, A USER SHARED TO THE RECORD, AND ANY USER ABOVE THE RECORD OWNER IN THE ROLE HIERARCHY
C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR
D. THE RECORD OWNER AND SYSTEM ADMINISTRATOR
C
WHICH OF THE FOLLOWING COMPONENTS IS THE CENTRAL REPOSITORY TO MANAGE ALL PRESENTATIONS, COLLATERAL AND
DOCUMENTS?
A. ACCOUNTS AND CONTACTS
B. CONTENT LIBRARY
C. REAL-TIME ANALYTICS
D. PARTNER
B
YOU ARE WORKING WITH A PROFESSIONAL EDITION ORGANIZATION. THEY WISH TO INSTALL THE EXPENSE TRACKER, WHICH REQUIRES
THE USE OF 4 CUSTOM TABS, 3 CUSTOM OBJECTS, AND ONE CUSTOM APP. IF THE COMPANY IS ALREADY USING 4 APPLICATIONS, 36
CUSTOM OBJECTS, AND 7 CUSTOM TABS, WHAT WILL HAPPEN WHEN THEY TRY TO INSTALL EXPENSE TRACKER?
A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM
TABS
B. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM
OBJECTS
C. THE INSTALLATION WILL SUCCEED
D. THE INSTALLATION WILL SUCCEED, BUT ONLY THE REPORTS
A
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WHAT TYPE OF REPORT CANNOT BE USED TO RUN A DASHBOARD REPORT?
A. TABULAR
B. MATRIX
C. SUMMARY
D. NONE OF THE ABOVE
A
YOUR ORGANIZATION IS A US-BASED COMPANY WITH A DEFAULT CURRENCY OF US DOLLARS. AS A SALES REP, YOUR PERSONAL
CURRENCY IS SET TO BRITISH POUNDS. YOU CREATE AN OPPORTUNITY WITH A CURRENCY IN BRITISH POUNDS. THE ADMINISTRATOR
UPDATES THE CURRENCY CONVERSION RATES. WHICH OF THE FOLLOWING BEST DESCRIBES WHAT HAPPENS TO THE AMOUNT OF YOUR
BRITISH-POUND-BASED OPPORTUNITY?
A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES.
B. THE OVERALL OPPORTUNITY AMOUNT AND CONVERTED AMOUNT IN A REPORT CHANGES
C. ONLY NEWLY CREATED OPPORTUNITIES REFLECT THE CHANGE
D. ONLY HISTORICALLY CREATED OPPORTUNITIES REFLECT THE CHANGE
A
CUSTOM LINKS CAN BE USED FOR THE FOLLOWING:
A. LAUNCHING AN EXTERNAL URL
B. RUNNING AN S CONTROL
C. RUNNING A REPORT
D. ALL OF THE ABOVE
D
IT IS POSSIBLE TO SHARE A CUSTOM OBJECT RECORD MANUALLY.
A. TRUE
B. FALSE
A
YOU CAN CUSTOMIZE THE OPPORTUNITY STAGE HISTORY RELATED LIST ON AN OPPORTUNITY PAGE LAYOUT.
A. TRUE
B. FALSE
B
IT IS POSSIBLE TO VIEW A FORECAST BASED ON ALL OF THE FOLLOWING EXCEPT:
A. TERRITORY
B. PRODUCT FAMILY
C. DATE RANGE
D. SALES TEAM
D
WHICH OF THE FOLLOWING DOES A PROFILE CONTROL?
A. USERNAME AND PASSWORD
B. ROLE LEVEL ACCESS
C. READ, CREATE, EDIT, AND DELETE PERMISSIONS
D. SHARING RULES
C
IF A LEAD WITH A SINGLE MARKETING CAMPAIGN IS CONVERTED, THE CAMPAIGN INFORMATION WILL MAP TO THE NEWLY CREATED
CONTACT AND OPPORTUNITY RECORD AUTOMATICALLY.
A. TRUE
B. FALSE
A
WHEN A MANAGER OVERRIDES A SUBORDINATE'S FORECAST, THE SUBORDINATE CAN SEE THE MANAGER'S OVERRIDE
A. TRUE
B. FALSE
A
RELATED LISTS DISPLAY THE MANY SIDE OF A ONE-TO-MANY RELATIONSHIP
A. TRUE
B. FALSE
A
CASE ASSIGNMENT RULES ARE BASED ON ELAPSED TIME
A. TRUE
B
31
B. FALSE
WHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS?
CHOOSE 2 ANSWERS
A. SHARING IS INHERITED FROM PARENT
B. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETED
C. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTING
D. LOOKUP FIELD IN CHILD IS REQUIRED
A,D
WHEN TEST DRIVING AN APPLICATION ON THE APPEXCHANGE DIRECTORY, IT IS NOT POSSIBLE TO VIEW THE S-CONTROL
CONFIGURATIONS OF THAT APPLICATION
A. TRUE
B. FALSE
B
VALIDATION RULES MAY EVALUATE AN OPPORTUNITY LINE ITEM AGAINST THE OPPORTUNITY IT'S ASSOCIATED WITH.
A. TRUE
B. FALSE
A
AN S-CONTROL MAY BE ALL OF THE FOLLOWING EXCEPT:
A. HTML
B. XML
C. URL
D. SNIPPET
B
IF A PROFILE DOES NOT HAVE ACCESS TO AN APPLICATION, THAT PROFILE WILL ALSO NOT HAVE ACCESS TO THE TABS AND OBJECTS OF
THAT APPLICATION.
A. TRUE
B. FALSE
B
WHICH TYPE OF FIELD CANNOT BE UNIVERSALLY REQUIRED?
A. LOOKUP
B. TEXT
C. EMAIL
D. NUMBER
A
CUSTOM WEB TAB MAY CONSIST OF ALL THE FOLLOWING EXCEPT:
A. A URL
B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANIZATION'S NAME
C. AN S-CONTROL
D. AN S-CONTROL SNIPPET
B
CUSTOM LEAD FIELDS CAN BE MAPPED TO WHICH SETS OF OBJECTS IN SALESFORCE.COM?
A. ACCOUNT, CONTACT, OPPORTUNITY, OR CAMPAIGNS
B. ACCOUNT, CONTACT, OR OPPORTUNITY
C. ACCOUNT OR CONTACT ONLY
D. CONTACT OR OPPORTUNITY ONLY
B
YOU CAN MAP A CUSTOM LEAD FIELD TO ONLY ONE OF THE FOLLOWING OBJECTS AT A SINGLE INSTANCE.
Select all that apply
A. ACCOUNT
B. CONTACTS
C. CASES
D. OPPORTUNITIES
A,B,D
ONCE A FIELD IS HIDDEN FROM A PROFILE USING 'FIELD LEVEL SECURITY', A USER ASSOCIATED TO THAT PROFILE CAN STILL SEE THE
FIELD USING THE FOLLOWING:
A. LIST VIEWS
D
32
B. REPORTS
C. SEARCH
D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL
IT IS POSSIBLE TO RELATE A PERSON ACCOUNT TO A CONTACT ON A BUSINESS ACCOUNT.
A. TRUE
B. FALSE
B
YOUR CUSTOMER IS USING PROFESSIONAL EDITION. THEY WANT THE ABILITY TO TRIGGER AN EMAIL EVERY TIME AN OPPORTUNITY
REACHES 90% AND THE AMOUNT OF THE OPPORTUNITY IS ONE MILLION DOLLARS. WHAT IS THE BEST WAY TO ACCOMPLISH THIS?
A. BIG DEAL ALERT
B. WORKFLOW RULE
C. ESCALATION RULE ENTRY
D. ASSIGNMENT RULE ENTRY
A
HOW IS THE EXPECTED REVENUE CALCULATED FOR AN OPPORTUNITY?
A. AMOUNT MULTIPLIED BY THE TOTAL PRICE OF ALL OPPORTUNITY LINE ITEMS
B. THE SALES PRICE ON ANY LINE ITEM TIMES THE PROBABILITY OF THE OPPORTUNITY
C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY
D. AMOUNT MULTIPLIED BY THE DISCOUNT PERCENT
C
A SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE PLATINUM
SALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?
A. TAKE AWAY THE ABILITY FOR THE SALES REP USERS TO CREATE NEW RECORDS
B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS
C. MAKE THE RECORD TYPE HIDDEN TO ALL SALES REP USERS AND THEN A SHARING RULE TO SHARE IT TO THOSE THAT NEED IT
D. UPDATE THE ORG WIDE DEFAULTS TO PRIVATE
B
WHAT SHOULD A SYSTEM ADMINISTRATOR USE TO DISABLE ACCESS TO A CUSTOM APPLICATION FOR A GROUP OF USERS?
A. PROFILES
B. SHARING RULES
C. WEB TABS
D. PAGE LAYOUTS
A
WHEN CONTROLLING AND DEPENDENT FIELDS ARE AVAILABLE IN CONNECT OFFLINE...
A. YOU WILL BE ABLE TO EDIT ONE, WITH IT AUTOMATICALLY UPDATING THE OTHER
B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE
C. YOU CAN ONLY EDIT THE CONTROLLING FIELD
D. YOU CAN ONLY EDIT THE DEPENDENT FIELD
B
WHICH ITEMS CAN TRIGGER WORKFLOW RULES?
Choose 2 answers.
A. CHATTER POSTS
B. CUSTOM OBJECTS
C. USER RECORDS
D. CAMPAIGN MEMBERS
B,D
What does the SFDC Workflow Acronym TEFO stand for? Tasks
Email Alert
Field Update
Outbound Message
A WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDES
MULTIPLE USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?
A. ALL USERS IN THE GLOBAL SALES MANAGERS ROLE.
B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.
C. A SINGLE USER IN THE GLOBAL SALES MANAGERS ROLE.
B
33
D. THE DEFAULT WORKFLOW USER.
IF AN ADMINISTRATOR WOULD LIKE TO EXPORT A REPORT AND KEEP IT IN THE SAME FORMAT AS THE REPORT IN SALESFORCE, THEY
WILL NEED TO:
Choose 2 answers.
A. THERE IS NOT A WAY TO PRESERVE THE FORMAT
B. USE THE PRINTABLE VIEW
C. CONNECT FOR OFFICE
B,C
SALES REPRESENTATIVES AT UNIVERSAL CONTAINERS NEED ASSISTANCE FROM PRODUCT MANAGERS WHEN SELLING CERTAIN
PRODUCTS. PRODUCT MANAGERS DO NOT HAVE ACCESS TO OPPORTUNITIES, BUT NEED TO GAIN ACCESS WHEN THEY ARE ASSISTING
WITH A SPECIFIC DEAL. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?
A. NOTIFY THE PRODUCT MANAGER USING OPPORTUNITY UPDATE REMINDERS.
B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
C. USE SIMILAR OPPORTUNITIES TO SHOW OPPORTUNITIES RELATED TO THE PRODUCT MANAGER.
D. ENABLE ACCOUNT TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
B
AN ADMINISTRATOR WANTS TO SETUP IDEAS AND ANSWERS FOR THEIR ORGANIZATION. WHAT CAN THEY USE IN BOTH OF THESE?
A. STATUS
B. COMMUNITY EXPERT
C. CATEGORIES
D. SHARING RULES
C
WHAT IS TRUE ABOUT THE WORKFLOW FEATURE IN SALESFORCE?
Choose 2 answers.
A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.
B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY.
C. WORKFLOW TASKS ARE NOT TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.
D. WORKFLOW ALERTS ARE TRACKED IN THE ACTIVITY HISTORY.
A,B
UNIVERSAL CONTAINERS NEEDS TO TRACK THE MANUFACTURER AND MODEL FOR SPECIFIC CAR COMPANIES. HOW CAN THE SYSTEM
ADMINISTRATOR ENSURE THAT THE MANUFACTURER SELECTED INFLUENCES THE VALUES AVAILABLE FOR THE MODEL?
A. CREATE THE MANUFACTURER FIELD AS A DEPENDENT PICKLIST AND THE MODEL AS A CONTROLLING PICKLIST.
B. CREATE A LOOKUP FIELD FROM THE MANUFACTURER OBJECT TO THE MODEL OBJECT.
C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.
D. CREATE A MULTI-SELECT PICKLIST FIELD THAT INCLUDES BOTH MANUFACTURERS AND MODELS.
C
A SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE?
Choose 2 answers.
A. FORECAST
B. QUOTA
C. REVENUE
D. PRODUCTS
E. QUANTITY
F. QUALITY
C,E
AN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE.
THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NO
LONGER MEETS THE CRITERIA?
A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD.
B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23.
C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30.
D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.
D
WHICH OF THE FOLLOWING ACTIONS ARE AVAILABLE WHEN CREATING OR USING WORKFLOW?
Choose 3 answers.
A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT.
A,B,E
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C. CREATE A NEW CALENDAR EVENT.
D. CREATE A NEW RECORD.
E. UPDATE A FIELD VALUE.
AN ADMINISTRATOR CHANGED THE ORGANIZATION'S DEFAULT LANGUAGE FROM ENGLISH TO SPANISH. WHAT MUST END USERS DO
TO SEE THIS CHANGE?
A. LOGOUT, THEN LOG IN AGAIN.
B. NOTHING—THEY'LL SEE THE APPLICATION IN SPANISH IMMEDIATELY.
C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.
D. REFRESH THEIR BROWSER.
C
SELECT THE ORDER IN WHICH THE WORKFLOW ACTIONS FIRE IN SALESFORCE.
A. FIELD UPDATES, OUTBOUND MESSAGES, EMAIL ALERTS, TASKS
B. FIELD UPDATES, TASKS, EMAIL ALERTS, OUTBOUND MESSAGES
C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES
D. EMAIL ALERTS, OUTBOUND MESSAGES, FIELD UPDATES, TASKS
C
UNLIKE BUSINESS ACCOUNTS, PERSON ACCOUNTS DO NOT HAVE:
A. WORKFLOW CAPABILITIES
B. STANDARD FIELDS
C. CONTACT RELATED LIST
C
WHICH PROFILE IS A STANDARD PROFILE? SELECT ALL THAT APPLY.
Choose 2 answers.
A. SALES USER
B. MARKETING USER
C. INVOICE MANAGER
D. CONTRACT MANAGER
B,D
WHAT CAPABILITIES DOES A SYSTEM ADMINISTRATOR HAVE FOR TASKS?
Choose 2 answers.
A. RECORD TYPES CAN BE CREATED FOR TASKS
B. TASKS CAN HAVE MULTI DAY EVENTS AND ALL DAY EVENTS
C. SHARING RULES CAN BE USED TO RESTRICT ACCESS TO TASKS
D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY)
A,D
TO TRACK REVENUE GAIN OR LOSS BASED ON CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE?
A. MULTI-CURRENCY
B. SANDBOX
C. TERRITORY MANAGEMENT
D. ADVANCED CURRENCY MANAGEMENT
D
GAUGE AND METRIC DASHBOARD COMPONENT TYPES ARE BASED ON WHAT FROM A REPORT?
A. CHART
B. GRAND TOTAL
C. AVERAGE
D. SUM
B
LEADS CAN BE IMPORTED WITH WHAT KIND OF CURRENCY?
A. ACTIVE OR INACTIVE
B. ACTIVE ONLY
C. INACTIVE ONLY
A
WHICH OBJECTS INCLUDE DEFAULT BUSINESS PROCESSES?
Choose 4 answers.
A. LEADS
B. OPPORTUNITIES
C. CAMPAIGNS
A,B,D,E
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D. CASES
E. SOLUTIONS
WHAT IMPACT DOES AN AUTOMATED CASE USER HAVE?
A. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ESCALATED OR CLOSED BY
ANOTHER USER.
B. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THE
ASSIGNMENT RULES AND WHEN A CASE IS ESCALATED
C. THE AUTOMATED CASE USER WILL NEVER BE LISTED IN THE CASE HISTORY.
D. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS ASSIGNED USING THE ASSIGNMENT RULES, A
WORKFLOW RULE IS TRIGGERED ON THE CASE, OR ESCALATED.
B
A SYSTEM ADMINISTRATOR WANTS TO UTILIZE PUBLIC GROUPS TO ESTABLISH SHARING IN THE SYSTEM. WHAT CAN THEY NOT USE
PUBLIC GROUPS FOR?
Choose 2 answers.
A. DELETE USER ACCOUNTS IN THE SYSTEM
B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP
C. THEY CAN BE USED WITH SHARING RULES
D. THEY CAN BE USED TO MANUALLY SHARE A RECORD
A,B
YOU CAN CREATE CUSTOM SUMMARY FORMULAS REFERENCING CUSTOM FORMULA FIELDS.
A. TRUE
B. FALSE
A
WHICH STATEMENT ABOUT CUSTOM SUMMARY FORMULAS IN REPORTS IS TRUE?
Choose 2 answers.
A. REPORTS CAN BE GROUPED BY A CUSTOM SUMMARY FORMULA RESULT.
B. CUSTOM SUMMARY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT.
C. CUSTOM SUMMARY FORMULAS CAN REFERENCE ANOTHER CUSTOM SUMMARY FORMULA.
D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE.
B,D
WHERE ARE FOLDERS USED? (SELECT ALL THAT APPLY)
Choose 2 answers.
A. DASHBOARDS
B. REPORTS
C. LIST VIEWS
D. CASES
A,B
WHEN A USER REFRESHES A DASHBOARD IT IS REFRESHED FOR:
A. EVERYONE WHO HAS ACCESS TO THE DASHBOARD.
B. ONLY THE USER THAT REFRESHED IT
C. ALL USERS IN THE SAME ROLE AS THE USER THAT REFRESHED IT
D. ONLY THE RUNNING USER
A
IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO AN OBJECT?
A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT
A
WHAT CAN AN EMAIL TEMPLATE CONTAIN? CHOOSE ALL THAT APPLY.
Choose 3 answers.
A. ATTACHED FILE
B. MACRO
C. TEXT
D. MERGE FIELD
A,C,D
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WHICH IS A CAPABILITY OF EMAIL-TO-CASE?
Choose 3 answers.
A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE IS
CREATED VIA EMAIL-TO-CASE
B. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE.
C. ADMINISTRATORS CAN CONFIGURE SETTINGS SO THAT CONTENTS OF AN EMAIL CAN BE MAPPED TO CUSTOM CASE FIELDS.
D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED
BEFORE AN ISSUE IS RESOLVED.
E. A CLOSED CASE CAN BE REOPENED BY INCLUDING THE TEXT REOPEN IN THE SUBJECT LINE OF AN EMAIL RELATED TO A CASE.
A,B,D
WHICH OF THE FOLLOWING IS INLINE EDITING NOT SUPPORTED?
Choose 4 answers.
A. SYSTEM FIELDS
B. CASE STATUS
C. RELATED LISTS
D. CONTACT PHONE NUMBER
E. LIST VIEWS
F. READ-ONLY FIELDS
G. CALCULATED FIELDS
A,C,F,G
WHY MIGHT TEAMS BE UTILIZED?
Choose 2 answers.
A. LEAD MANAGEMENT
B. REPORTING
C. SHARING
D. CAMPAIGN MANAGEMENT
B,C
HOW MANY OBJECTS MAY BE IMPORTED OR UPDATED USING THE DATA LOADER?
A. 1
B. 2
C. 5
D. 10
A
WHEN A USER WITH PENDING APPROVAL REQUESTS LEAVES AN ORGANIZATION. WHAT CAN AN ADMIN DO WITH THE PENDING
REQUEST?
Choose 2 answers.
A. MASS REMOVE FROM THE APPROVAL PROCESS
B. NOTHING CAN BE DONE WITH THE REQUESTS
C. MASS TRANSFER THE PENDING APPROVALS
D. MASS UPDATE WITH THE IMPORT WIZARD
A,C
WHAT SHOULD A SYSTEM ADMINISTRATOR CONSIDER BEFORE IMPORTING A SET OF RECORDS INTO SALESFORCE?
Choose 2 answers.
A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.
B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER.
C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT.
D. VALIDATION RULES ARE NOT TRIGGERED WHEN IMPORTING DATA USING THE IMPORT WIZARD
A,B
Which ones are true about Lead Assignment Rules?
Choose 2 answers.
A. Activating a rule when another is currently active, deactivates the later as there can only be one active Lead Assignment Rule at a
time.
B. All active Lead Assignment rules fire in the sequence they are listed in the Lead Assignment Rules page.
C. Rules can set the record type of new leads that are imported without record types.
D. If you add a rule entry and not assign a sort order to fire last among all other entries in the same rule.
A,C
What happens when you convert a Lead?
Choose 2 answers.
A. Leads that are members of multiple campaign will display all associated campaigns in the Campaign Influence related list of the
B,D
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opportunity.
B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.
C. Regardless if the lead is a member of a campaign or not, you have to manually add influential campaigns to the Campaign Influence
related list.
D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary
Campaign Source in the Campaign Influence Related list.
What will prevent a System Administrator from deleting a custom object?
A. If that object is in a Master-Detail relationship.
B. When it is referrenced in a formula field from in other objects.
C. When there is an active approval process on the object.
D. If that object is a target of an analytic snapshot.
D
What is required when creating a new Custom Object Tab?
Choose 2 answers.
A. A custom or standard object that has no tab yet.
B. A standard or custom Tab Style.
C. A Splash page.
D. Visibility to at least User Profile.
A,B
Which ones are true about the HTML Email Tracking feature in Salesforce CRM?
Choose 2 answers.
A. You can track the date an email was first opened, the number of times it was opened, and the date it was most recently opened.
B. HTML Email Status related list is available in both Standard and Custom objects provided that an Email field is in the Page Layout
C. This feature can retroactively track emails within 30 days prior to it being enabled.
D. This includes automatic emails such as those sent through Web-to-Lead and Web-to-Case response rules.
A,D
A System Administrator is at the New User page. He is trying to assign this would-be new User Account a Read Only profile however, this
profile does not appear as an option in the Profile picklist. How will you explain this scenario?
Choose 2 answers.
A. The Salesforce Org has no more available Salesforce license.
B. He has to create the Read Only profile first before he is able to see it in the Profile Picklist and assign Users to it.
C. The Read Only profile is disabled in his Salesforce Org.
D. The User License picklist has a Salesforce Platform value.
A,D
In which of the following scenarios will you create a Data Validation Rule?
Choose 2 answers.
A. A custom field value has to be that of another two fields' connected with the word "and".
B. The My Description text area must not contain certain words.
C. The Who field must be a Contact First Name.
D. The Who field must have a valid person's name - that is, a name or a nick that doesn't have numbers and symbols in it.
B,D
Which are Limitations to Time Triggers in Workflow Rules?
Choose 2 answers.
A. Time triggers do not support minutes or seconds.
B. You can't archive a Product or Price Book that has pending actions.
C. If a campaign member based on a lead is converted prior to the completion of time-based workflow actions associated with it,
Salesforce is unable to perform those Time-Based Workflow actions.
D. You can not deactivate a Workflow rule with a pending Time-Based Action.
A,B
Choose the correct Statements about Campaign Hierarchies:
Choose 2 answers.
A. Each Campaign can only have one Parent Campaign and one Child Campaign.
B. Each Campaign can only have one Parent Campaign and one Sibling Campaign.
C. Each Campaign can have unlimited Parent Campaign and one Child Campaign.
D. Each Campaign can only have one Parent Campaign and unlimited Child Campaign.
E. Each Campaign can have an unlimited number of Siblings and Child Campaigns.
D,E
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What is a Profile in Salesforce CRM?
A. Your base salesforce.com permissions begin with the Profile. Here you define default permissions for each object (standard and
custom) as Read, Read/Write, Read/Write/Transfer, Private (zero perms), or Controlled By Parent Record.
B. Profiles extend permissions on records owned by people in lower roles to people in roles up the Role Hierarchy tree. FULL permissions
for records across ALL objects are extended.
C. A profile contains the settings and permissions that control what users with that profile can do within Salesforce, the partner portal,
and the Customer Portal.
C
Bruno set up web-to-lead. He created a custom form which worked well upon testing. He also created an email template and set it as
the Default Response Template but he did not set any Auto Response Rule.What do you think will happen?
A. No response email will be set unless he set at least one active Auto Response Rule.
B. Response emails will be sent to all new leads created from the web-to-lead from.
C. This can not happen as it is required to create an Auto Response Rule in the first place.
D. Responses will still be sent if Bruno is the Default Lead Creator.
B
What happens when you delete a custom object?
A. The custom object will be stored in the recycle bin together with the data in it for 60 days prior to complete removal from the system.
B. Until permanently erased, the custom object and its data still count against the maximum number of items allowed in your
organization.
C. The custom object, its data and the custom tab associated to it will appear in the Deleted Custom Objects list for 45 days.
D. The object's data records currently in the Recycle Bin can only be restored if the object itself is restored.
B
How do you describe the capabilities of a Role?
A. If the Grant Access Using Hierarchies option is disabled for a Standard or a Custom Object, only the record owner and users granted
access by the organization-wide defaults receive access to the object's records.
B. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the hierarchy, even if
your organization's sharing model for an object specifies otherwise.
C. Roles can control the level of visibility that users have into your organization's data.
C
Pick the correct statements about Formula Fields below:
Choose 2 answers.
A. Formula fields are read-only fields, and are displayed on record edit pages.
B. Currency codes cannot be used in Fomula Fields.
C. Formula fields can reference standard, custom, other formula fields and itself.
D. Formula fields can reference fields within the same object, a parent object, or a lookup object, but not fields on child objects.
B,D
What are the steps to set up the Console Tab?
Choose 4 answers.
A. Create console layouts to define what objects are available to users in the console's list view frame.
B. Choose the related objects to show in the mini view.
C. Define mini page layouts to customize the fields and related lists of the objects that display in the console's mini view.
D. Assign users to a console layout to provide them access to specific objects in the console's list view.
E. Add the Console tab to custom apps so that users can access the console from specific apps.
A,B,C,E
What are the elements of the Sharing Model?
Choose 3 answers.
A. Visibility
B. Editability
C. Usability
D. Transferability
A,B,D
Process Visualizer can be used to do which of following?
Choose 3 answers.
A. Display a flowchart of each saved approval process
B. Reinforce your company's policies by documenting the decisions you reached when the approval process was designed
C. Print an annotated version of the approval process, where numbers added to the diagram correspond to details in a table, which is
included in the printable view
D. Save an Approval Process Template that can easily be replicated and modified for other uses.
A,B,C
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Choose the statements that provide correct information about Custom Lookup Relationships in Salesforce CRM:
Choose 2 answers.
A. It creates a relationship that links this object to another object.
B. A Custom Lookup field can point to records in the Same Object including itself.
C. Values in Lookup Fields are Active Hyperlinks to the Related Record's Related Lists.
D. You can build a Custom Lookup Relationship between an Object and itself.
A,D
What happens when you create a new Workflow Rule?
A. A default Field Update action will be created.
B. A default Email Alert action will be created.
C. A default Task will be created.
D. A default Outbound Message action will be created.
E. You have to define the Action the Workflow will trigger.
E
When do you use a Dashboard?
Choose 2 answers.
A. A General Manager would like to see an overview of the performance of various departments in his jurisdiction.
B. A CEO wants to see how a particular employee spends his regular day of work.
C. When employees want to see how they are faring in various key metrics over a period of time.
D. When an employee wants to see his performance based on a key metrics.
A,C
What can be set when creating a custom app?
Choose 2 answers.
A. The custom app logo and its dimensions.
B. The objects to be included in the app.
C. The default landing tab.
D. The Roles who will have access to the app.
B,C
What is true about the New Report builder?
Choose 2 answers.
A. It allows you to pick fields from checklists.
B. You can reorder report columns by grabbing a column header and dragging it to a new location.
C. It has a Field Pane that Lists all accessible fields in the selected report type, organized by the sections defined in the page layout.
D. It requires Report Builder user permission.
B,C
Access to data at the Record Level can be controlled by which of the following?
Choose 2 answers.
A. Organization-Wide Defaults
B. Sharing Rules
C. Role Hierarchy
D. Profile
A,B
Which is not a Default Label of a Standard Field?
A. Do Not Call
B. Date Hired
C. Owner
D. Currency
B
How do you create a Multi-Day Event?
A. When you create an Event, tick the Multi-Day checkbox.
B. When you create an Event, tick the All-Day checkbox.
C. Create an Event so that it ends more than 24 hours after it starts.
D. Set an Event to recur and you'll get a Multi-Day Event.
A
Where do you use Folders in Salesforce CRM?
Choose 2 answers.
A. Accounts and Contacts
B. Email Templates
B,C
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C. Reports and Dashboards
D. Documents and Contents
Pick the incorrect statement about Report Types in Salesforce CRM.
A. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its
related objects.
B. Reports display only records that meet the criteria defined in the report type.
C. Salesforce CRM System Administrators must create custom report types in order to create custom reports.
D. All Custom Reports are built based on a certain report type.
C
What settings are found in the Chart Editor?
Choose 2 answers.
A. Chart Title and Text Formatting.
B. Background Color or Background Image.
C. Chart Position relative to the report.
D. Chart Size in terms of pixels or inches.
A,C
Margie has a Marketing User profile but she is unable to create new Campaigns. She doesn't even have a New button in her Campaigns
homepage. What restricts her from creating new campaigns?
A. Her user profile does not have 'Create' permission on Campaigns.
B. Her user account is not assigned with a Marketing user Feature License.
C. Margie does not have visibility on Campaigns or she and her subordinates have no open opportunity.
D. She does not have the Marketing User checkbox checked in her User Profile.
B
A particular user wants to see his User Menu as individual links instead of being in a drop down menu on the user's name at the top of
the page without loosing the ability to use Chatter. What will you do?
A. Enable Accessibility Mode in the affected User Profile.
B. Advise the user to check the Accessibility Mode check box in his personal Information.
C. Advise the user to use a legacy browser.
D. Edit the User Interface to enable Accessibility Mode for your Salesforce Org.
B
Which changes in Data Type of an existing custom field can cause data loss?
Choose 2 answers.
A. Changing from Picklist to Multi-Picklist.
B. Changing from Picklist to Text.
C. Changing to or from type Date or Date/Time.
D. Changing to a Currency from any other type.
C,D
What is true about Lead Assignment?
Choose 2 answers.
A. All leads that are assigned to you, either manually, via import, or from the web, are automatically marked as "Unread;"
B. You can change ownership of Leads in the Lead Detail page as well as in list views.
C. When you add a Lead to a Campaign, its ownership is automatically transferred to the campaign owner.
D. A user gains ownership of a Lead record once it is assigned to a queue he is a member of.
A,B
If the 'Confine Opportunity Assignment' checkbox is selected for a territory, the territory's opportunities remain in the territory or its
child territories when you run account assignment rules. With the following exceptions:
Choose 3 answers.
A. If an opportunity's account moves to only one of the territory's children, then the opportunity follows the account and is reassigned
to the account's new territory.
B. The opportunity's territory field is set to blank.
C. If an opportunity's account moves to more than one of the territory's children, then the opportunity's territory field is set to blank.
D. If an opportunity's account moves completely out of the territory and its children, then the opportunity's territory field is set to blank.
A,C,D
Which formula would you use in a validation rule to ensure that a custom date field contains a date within the current month and year.
A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )
B. YEAR( My_Date__c ) <> YEAR ( TODAY() )
C. YEAR( My_Date__c ) <= YEAR ( TODAY() )
A
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D. OR ( YEAR( My_Date__c ) > YEAR ( TODAY() ), MONTH( My_Date__c ) <= MONTH ( TODAY() ) )
What can you do in the AppExchange?
Choose 4 answers.
A. You can browse and demo AppExchange apps submitted by other Salesforce users.
B. Install apps from the AppExchange and deploy it into your Salesforce environment.
C. Shop for apps and components built for your computer.
D. Share your own customizations as an app on the AppExchange.
E. Rate and comment on apps available in the AppExchange.
A,B,D,E
What can Roll-up Summary Field do?
Choose 2 answers.
A. Roll-up Summary fields calculate values from a set of related records, such as those in a related list.
B. Calculate values using fields within a single record.
C. Roll-up Summary Field can automatically display a value on a master record based on the values of records in a detail record.
A,C
In Which Custom Tab can you set whether or not the sidebar will display?
A. Custom Object Tab
B. Web Tab
C. Visual Force Tab
B
Which ones are not true with Sharing Rules?
Choose 2 answers.
A. When you delete a sharing rule, the sharing access created by that rule is automatically removed.
B. When you modify which users are in a group, role, or territory, the sharing rules are reevaluated to add or remove access as
necessary.
C. If multiple sharing rules give a user different levels of access to a record, the user gets the most restrictive access level.
D. Managers in the role hierarchy are automatically granted the same access that users below them in the hierarchy have from a sharing
rule, regardless if the object is a standard object or the Grant Access Using Hierarchies option is not selected.
C,D
Which of the following are true about Organization Business Hours?
Choose 2 answers.
A. No one, Except for the System Adminstrators can log in to Salesforce outside their Business Hours.
B. Users with the "Customize Application" permission can add business hours to escalation rules.
C. When a Case is created, it is automatically assigned a 24/7 Business Hours unless a user manually assigns another or a Case
Escalations Rule override the current Business Hours.
D. Default business hours on cases can be updated with business hours on escalation rules if the cases match escalation rule criteria and
the rule is set to override business hours.
B,D
When Assignment Rules fail to locate an owner, who will be assigned ownership of the case?
A. The General Queue
B. The Owner selected by the first Rule Entry.
C. Default Case Owner.
D. The Owner selected by the last Rule Entry.
C
A feature in Salesforce CRM that specifies the steps necessary for a record to be approved and who must approve it at each step:
A. Workflow Rules Process
B. Validation Process
C. Workflow Approval Process
D. Sales Process
C
Which are Custom Profiles?
Choose 2 answers.
A. Standard User
B. Marketeer User
C. Solution Manager
D. Global Administrator
B,D
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What will happen when you Mass Delete Contacts?
Choose 3 answers.
A. Contact Notes will also be deleted.
B. Accounts associated with the Contacts will be deleted.
C. All Opportunities associated with the Contacts will be deleted.
D. All Activities associated with the Contacts will be deleted.
E. All Leads associated with the Contacts will be deleted.
A,C,D
The salesforce.com import wizard will de-duplicate records based on the spelling of the account and contact name if the "overwrite
existing account values" checkbox is selected. Which of the following is not a consideration when de-duplicating records using the
import wizard?
A. The import wizard is NOT case sensitive (Forbes is the same as FORBES).
B. The import wizard will ignore punctuation and spaces (IBM is the same as I.B. M.).
C. The import wizard will ignore spelling. (Shop is the same as Shoppe)
D. The import wizard will ignore the following pieces from account names when matching account names: THE, CO, INC, CORP,
CORPORATION, COMPANY, INCORPORATED, LTD, INTERNATIONAL, PLC, LLC, INTL, LIMITED.
C
What information is always found on a User Record?
A. User License, Role, Profile
B. First Name, Last Name, Alias
C. Email Address, Username, Community Nickname
D. Title, Company, Department
C
Which of the following can be controlled by Profile Settings?
Choose 2 answers.
A. Which object permissions the user is granted to create, read, edit, and delete records
B. Which record types are available for the user to create, read, edit, and delete.
C. The field-level security access that the user has to view and edit specific fields. It also specify the default level of access a user has to
records.
D. The hours during which and IP addresses from which the user can log in
A,D
What are sources from which cases can be created?
Choose 2 answers.
A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Self-Service Portal
C,D
What is not true about Folders in Salesforce CRM?
A. A folder is a place where you can store reports, dashboards, documents, or emails.
B. Folders can be public, hidden, or shared, and can be set to read-only or read/write.
C. Access to a Folder's contents is based on roles, permissions, public groups, and license types.
D. You can make a folder available to your entire organization, or make it private so that only the owner has access.
A
A System Administrator will have to create a Report Type for which scenario?
A. A Sales Manager would like to create a custom report on Opportunities with Quotes and Quote line items.
B. He, the Administrator would like to see a list of New Login Locations and the corresponding users logging in in those locations.
C. The Hospital Director wants a report on the Patients and their Medical Conditions.
D. A Marketing Manager would like to see a report on Accounts with Account Teams.
C
Which validation formula ensures that users do not change the Close Date of an opportunity to a day in the past?
A. CloseDate < TODAY()
B. CloseDate > TODAY()
C. CloseDate < DATE(TODAY)
D. CloseDate > DATE(TODAY)
A
Which are true about standard and custom reports in Salesforce CRM?
Choose 2 answers.
A,C
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A. Standard reports are not searchable in Global Search.
B. You can not save a Custom Report in a Standard Rerport Folder.
C. You can add a chart to a Standard report.
D. You can save your customizations made on a standard report to modify that same report.
Which is not a step to Create Workflow Rules?
A. Select the object to which the workflow rule applies.
B. Configure the workflow rule settings and criteria.
C. Configure the workflow actions.
D. Activate the workflow rule.
E. None of the Above
E
Which of the following check boxes in the User record requires a corresponding Feature Licenses when checked?
Choose 2 answers.
A. Knowledge User
B. Accessibility Mode
C. Allow Forecasting
D. Force.com Flow User
A,D
Which objects may have Sharing Rules?
A. All Standard Objects only
B. Custom Objects only
C. All Standard and Custom Objects
D. All Custom Objects and Some Standard Objects
E. All Standard Objects and Some Custom Objects
D
Custom sidebar components in the Service Cloud console allows you to view Case Milestones. What is a Case Milestone?
A. These are the stages that an Opportunity follows in the sales cycle.
B. Milestones are required steps in the support process which represents service levels to provide to each of your customers.
C. They are the stages of the support process.
D. Milestones represents the entitlement of a customer.
B
What is not a step to schedule a report to run in the future?
A. Run the Report.
B. Click Schedule Future Runs from the dropdown on the Run Report button.
C. Select the associated Dashboard.
D. Select email recipients.
E. Specify the Running User.
C
Which type of records can be added to as campaign members?
Choose 3 answers.
A. Leads
B. Contacts
C. Financial Managers (custom object)
D. Opportunities
E. Person Accounts
A,B,E
Which fields are required when you setup a new User record?
Choose 2 answers.
A. Last Name
B. Alias
C. Community Nickname
D. Title
A,B
A Standard profile that has Standard User Permissions and has the ability to manage published solutions and solution categories:
A. Solution User
B. Contract Manager
C. Solution Manager
C
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D. Marketing User
What are considerations when using Sharing Rules?
Choose 2 answers.
A. You can use sharing rules to grant wider access to data. You cannot restrict access below your organization-wide default levels.
B. Sharing rules apply to all new records that meet the definition of the source data set. They will also apply to existing records upon
modification.
C. Sharing rules apply to both active and inactive users.
D. When you change the access levels for a sharing rule, all existing records are automatically updated to reflect the new access levels if
the new access level is stricter than the old.
A,C
Describe the difference between Standard and Custom Fiscal Years:
A. A Standard Fiscal Year is always based on a 12-month structure.
B. Custom Fiscal Years never starts in January.
C. Custom Fiscal Years could be longer than 12 months.
D. A Standard Fiscal Year always starts in January and ends in December of the same Year.
A
A company is implementing Salesforce Service Cloud Console. The System Admin is done customizing the highlights panels for all
objects; creating an app for the Service Cloud console and assigning it to the 'Call Center Rep' User Profile; Setting up interaction logs
and assigning them to the same profile and setting up a CTI adaptor. She also created five (5) new User Accounts and assigned them all
with the 'Call Center Rep' User Profile. Upon testing, four of the users are able to use the Service Cloud Console but one fails. What
restricts the other user from logging into the Service Cloud Console?
A. The affected user is assigned a Salesforce Platform User license.
B. A Service Cloud user Feature License is not assigned to the affected user.
C. The affected user is Assigned a Marketing user Feature License.
D. The user is in Accessibility Mode.
B
What are the components in the Page Layout?
Choose 2 answers.
A. Fields and Buttons
B. Custom Links and Related Lists
C. Custom S-Controlls and Apex Triggers
A,B
What types of tab can you create in Salesforce CRM?
Choose 2 answers.
A. Search Engine Tabs,
B. Web Tabs,
C. Custom Object Tabs.
D. ApexScript Tabs.
B,C
Select the methods to associate Leads and Contacts to a Campaign:
Choose 3 answers.
A. Add to Campaign option from Campaign History related list.
B. Mass Add Members to Campaign under Data Management.
C. Search for contacts and leads from the Manage Members page.
D. Mass Add Leads to Campaign and Mass Add Contacts to Campaign from the Campaign objects' tab.
A,C,D
A Marketing Manager added 25 leads to an active email campaign. She set the member status of these leads to Responded. However,
when she viewed the campaign detail page of the same campaign, only the number of leads was increased by 25 but not the total
responses. What could explain this scenario?
A. The leads did not actually respond.
B. The campaign is already closed when she added the leads.
C. The Responded value of the Campaign Member Status picklist is not set to be counted as Responded in the Advanced Setup.
D. The leads she added were already converted to opportunities.
C
Choose the correct statements about Custom Summary Formulas?
Choose 2 answers.
A. Custom summary formulas calculate additional totals based on the numeric fields available in the report type.
A,B
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B. Formulas must be 3900 or fewer characters. You can create up to five formulas per report.
C. Formulas are reusable across multiple reports.
D. You can create Custom Summary Formulas in all report formats.
An Event appears on the Single-User View of your Salesforce Calendar but not on the Multi-User View. What could explain this scenario?
A. The event falls outside the business hours set in your Company Profile.
B. The event falls outside the business hours set in your Company Profile and on your Personal Information.
C. The event falls outside the business hours set on your Personal Information.
D. You have not yet invited any other user to this event.
E. None of the above.
C
John owns 20 opportunities. Whenever the Regional Sales Manager runs an opportunity report, these 20 records do not appear. If you
are the System Administrator, what will you check to correct this issue?
A. Check if John's user license to see if he is not assigned a Salesforce Platform license.
B. Verify if John has a user role. -> Verify that John's user profile is assigned to the correct role - i.e. in the Regional Sales Manager's
hierarchy (below the RSM)
C. Ensure that both John and the Regional sales Manager are Marketing Users.
D. Tick the 'Allow Forecasting' checkbox in that Regional Sales Manager's user record.
B
Which of the following are Customizable Related Lists?
Choose 3 answers.
A. Open Activities.
B. Notes & Attachments.
C. Activity History.
D. HTML Email Status.
A,C,D
Where do you set an External ID?
A. At the Edit Lead Custom Field Page. Tick the External ID Checkbox.
B. At the New Custom Field Page. Tick the "Unique" Checkbox..
C. At the New Lead Standard Field Page. Tick the External ID Checkbox.
D. At the Edit Lead Field Page. Tick the External ID Checkbox.
A
A System Administrator created a custom object and built a relationship between it and Accounts with the later as the Master object. If
he recently enabled Person Account in the same org, which extra step needs to be done first before he can see that object in Person
Account's related list?
A. Add it in the Person Account page layout.
B. Remove it from Business Account page layout then add it to Person Account page layout.
C. Build a new relationship between person account and that object then add it to Person Account page layout.
D. You can not build a relationship between Person Account and a custom object.
A
Choose the correct statement about Report Formats in Salesforce CRM:
A. Tabular Reports can have Charts.
B. You can create Custom Summary Formulas in Summary and Matrix Reports
C. Scatter chart can not be added in a Summary Report with two or more groupings.
D. After you add a grouping to a Tabular report you can proceed to add a chart.
B
The Sharing Setting for Contacts is "Controlled by Parent". John has a profile that has Create Permission on contacts. Which of the
following is true?
Choose 2 answers.
A. If John has Read and Edit permissions only on Accounts he can only Read and Edit Contacts.
B. John will not be able to see contacts on an Account to which is not visible to him.
C. John can still create contacts under those accounts which are visible to him.
D. John can still create contacts to any accounts.
B,C
Who can you grant access to or remove access from your Calendar?
Choose 2 answers.
A. Roles and Subordinates
B. Roles, Superiors and Subordinates
A,C
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C. Other users, Personal and Public Groups,
D. Users, Groups and Profiles
Which is a correct statement about the Console?
A. The Console is composed of the list view, the detail view, the mini view and the search bar.
B. Administrators customize what displays on the console's list view, detail view, and mini view by configuring console layouts, related
objects, and mini page layouts.
C. Users can create list views on Objects within the Console.
D. The Console tab is just like other tabs in Salesforce except that the console can display records from several different Salesforce Orgs
all on one Console tab.
B
What are considerations when creating Charts?
Choose 2 answers.
A. You can't have more than 250 groups or 4,000 values in a chart.
B. If you lose access to a field used in a chart, another field may be used in its place. If no other fields are available, chart will not display.
C. Decimal-place precision on charts is not customizable. Numeric and currency values round to two decimal places. Percentage values
round to one decimal place.
D. You can add a chart to a report that does not have any grouping.
A,C
What are the capabilities of the Campaign Influence feature in Salesforce CRM?
Choose 2 answers.
A. Allows you to see the list of campaigns influencial to an opportunity.
B. Allows you to set multiple primary campaign sources to an opportunity if that opportunity comes from a lead that was a member of
multiple campaign prior to conversion.
C. Allows you to manually add a campaign to the campaign influence related list.
D. Allows you to set a criteria to automatically assign multiple influential campaigns to an account.
A,C
Which ones are true about Organization-Wide Defaults?
Choose 2 answers.
A. If Grant Access Using Hierarchies is deselected, users that are higher in the role or territory hierarchy don't receive automatic access
to records of users below them.
B. User's access to the folder in which a document, report, or dashboard is stored does not affect the ability to view or edit the said
objects.
C. You can't change the organization-wide sharing default setting for Solutions and Service Contracts.
D. When a custom object is on the detail side of a master-detail relationship with a standard object, its organization-wide default is set
to Controlled by Parent by default, unless otherwise changed.
A,C
Choose the steps that are specified correctly in your Approval Process if your organization has a two-step process for approving
expenses: submitted expenses that are less than $50 are automatically approved, those over $50 must be approved by a manager, and
those over $5,000 must also be approved by a Vice President:
Choose 5 answers.
A. If an expense record is submitted for approval, lock the record so that users cannot edit it and change the status to "Submitted."
B. If the amount is $50 or less, automatically approve the request.
C. If the amount is greater than $50 and the first approval request is approved, send an approval request to the direct manager.
D. If the amount is greater than $5,000 and the first approval request is approved, send an approval request to the Vice President.
E. If all approval requests are approved, change the status to "Approved" and unlock the record.
F. If any approval requests are rejected, change the status to "Rejected" and unlock the record.
A,B,D,E,F
What happens when you delete a Predefined Case Team?
Choose 2 answers.
A. You cannot retrieve deleted Predefined Case Teams from the Recycle Bin
B. The Case Team is automatically removed from all cases with which it is associated.
C. The Case Team is automatically removed from all associated Assignment Rules.
D. You can not delete a Predefined Case team.
A,B
Choose the Data Management Options available in Salesforce CRM:
Choose 2 answers.
A. Mass Transfer of Activities
B. Mass Transfer Approval Requests
B,D
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C. Mass Transfer Workflow Approval Processes
D. Mass Update Addresses
E. Mass Reassign Sales Teams
Workflow & Approvals Settings allows you to do which of the following?
Choose 2 answers.
A. Choose the Default Workflow User
B. Enable Workflow Approval Process
C. Set the Default Approver
D. Enable Email Approval Response
A,D
Choose the correct statements about Roles and Role Hierarchy:
Choose 2 answers.
A. Every user must be assigned to a role, or their data will not display in opportunity reports, forecast roll-ups, and other displays based
on roles.
B. It is always necessary to create individual roles for each title at your company, rather than define a hierarchy of roles to control access
of information entered by users in lower level roles.
C. When an account owner is not assigned a role, the sharing access for related contacts is Read/Write, provided the organization-wide
default for Contacts is not Controlled by Parent.
D. To simplify user management in organizations with large numbers of users, you can enable delegated administrators. Delegated
Administrators are automatically assigned a Cloned System Administrator Profile giving them virtually all privileges of a System
Administrator over the entire Organization.
A,C
You want to setup a Case Management system so that cases with Tier 1 support in the Americas have the following statuses New,
Working, Hold and Closed while their APAC counterparts have New, In Process, Verification and Closed. Which of the following will you
need to have?
Choose 2 answers.
A. Two or more case Page Layouts.
B. At least two case Record Types.
C. Two Support Processes
D. More than one Escalation Rule
B,C
What page do you access to uninstall an app?
A. Critical Updates
B. Sandbox
C. Installed Packages
D. Storage Usages
E. Monitor Deployments
C
What are the things to Consider when configuring workflow rules?
Choose 2 answers.
A. Each workflow rule applies to a single object, such as leads, accounts, or opportunities.
B. Rules created after saving records are triggered by those records retroactively.
C. Workflow rules can be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.
D. Cross-object field updates only work for custom-to-custom master-detail relationships.
A,D
What are good practices when creating Validation Rules?
Choose 2 answers.
A. Creating two validation rules with contradicting criteria.
B. Write helpful error messages. Include instructions when necessary.
C. Activate a new validation rule upon completion of its formula and error messages so that users can provide feedback immediately.
D. Because validation rules run on the Self-Service portal, make sure your validation rules don't prevent Self-Service users from creating
cases.
B,D
Which relationships between objects are possible?
Choose 3 answers.
A. A custom object as a master to a Standard object.
B. Look up between a standard object and itself.
C. Look up between a custom object and itself.
B,C,D
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D. A Master - Detail relationship between two custom objects.
In which order are rules processed in Salesforce?
A. Auto-response rules >> Validation rules >> Workflow rules (with immediate actions) >> Assignment rules >> Escalation rules
B. Assignment rules >> Auto-response rules >> Validation rules >> Workflow rules (with immediate actions) >> Escalation rules
C. Validation rules >> Assignment rules >> Auto-response rules >> Workflow rules (with immediate actions) >> Escalation rules
D. Assignment rules >> Validation rules >> Auto-response rules >> Workflow rules (with immediate actions) >> Escalation rules
C
Permissions are organized by Assigned Apps, Object and Tabs, App Permissions, Apex Class Access, VisualForce Page Access, System
Permissions, Desktop Client Access, Login Hours, Login IP Ranges and Service Providers. Where will you go if you want to hide the
Accounts from a certain User Profile and then enable Content Users assigned to the same profile to Deliver Uploaded Files and Personal
Content?
Choose 2 answers.
A. Assigned Apps
B. Object and Tabs
C. System Permissions
D. App Permissions
B,D
What are the capabilities and implications of the sales process?
Choose 2 answers.
A. It details the various stages different kinds opportunities follow through the Sales Cycle.
B. It can route an opportunity to the right Sales person or Team to enhance the chances of closing a business.
C. It sets the basis in Forecasting future revenue.
D. It allows you to see similar opportunities which could provide relevant information to win an opportunity.
A,C
Choose the objects where you can enable Field History Tracking:
Choose 3 answers.
A. Accounts, Contacts, Leads
B. Service Contracts, Contract Line Items, Contracts
C. Quotes, Quotes Line Items
D. Cases, Solutions, Entitlements
A,B,D
Which is true about Field Dependencies?
A. Deleting the dependency removes the logic that defines how the values of the picklist depend on the controlling field and resets the
values of the Dependent Field in affected Records.
B. A Multi-Select Picklist can be a Dependent Field.
C. All Standard and Custom Fields can be Controlling Fields.
D. Some Standard Fields can be used as Dependent Fields.
B
What happens when you convert a Lead?
Choose 2 answers.
A. Leads that are members of multiple campaigns will display all associated campaigns in the Campaign Influence related list of the
opportunity.
B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.
C. Regardless if the lead is a member of a campaign or not, you have to manually add influential campaigns to the Campaign Influence
related list.
D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary
Campaign Source in the Campaign Influence Related list.
B,D
Where can you launch the New Custom Object Tab?
A. At the custom Tabs Page.
B. At the Quick Create Section of the Sidebar.
C. After Saving a Custom Object.
D. After Saving a Visual Force Page.
C
Workflow Rules in Salesforce CRM automate which types of Actions?
A. Outbound Messages, Field Updates, Time Triggers, Email Alerts
B. Outbound Messages, Field Updates, Tasks, Email Alerts
B
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C. Outbound Calls, Field Level Security, Activities, Email Templates
D. Outbound Alerts, Field Updates, Tasks, Email Messages
When do you Create a Data Validation Rule?
Choose 2 answers.
A. A System Administrator wants to manually check Web to Lead with certain type of inputs.
B. You want to update a field with a certain value when one field's value meets the validation formula.
C. A CEO wants to be notified via emails whenever a record is created that meets certain requirements.
D. You don't want users to enter unwanted words in a field.
A,D
Bob set up a Library to store all his team files. He added all of his direct reports as Members of that Library, including John. He then
started to upload team files. All the other team members except John are able to view the uploaded files. What could be the problem?
A. Bob's User Role is not above that of John's in the Role Hierarchy.
B. John has no Read Permission to Documents.
C. John access to the Files Tab.
D. John is not a Salesforce CRM Content user.
D
What are the ways to create a new User Record?
Choose 2 answers.
A. Using Insert in Dataloader.
B. Clone Existing User Record from the detail page.
C. Add Multiple Users option at the Users page.
D. User Import Wizard.
A,C
Choose the correct statements about Holidays in Salesforce CRM:
Choose 2 answers.
A. Holidays that are not associated to any Business Hours will apply to the whole Organization.
B. Holidays enable you to specify the dates and times at which your customer support team is unavailable.
C. You can only delete a holiday that is not associated with any business hours.
D. During Holidays, access to Salesforce CRM is restricted.
B,C
Who can create a new Campaign in Salesforce CRM?
A. Penny who has a Marketing User profile although their System Administrator unchecked the Marketing User checkbox in her user
record.
B. Sheldon who is a Marketing Executive, she has a Create permission on Campaigns and is set to be a Marketing User.
C. Leonard, a System Administrator who is not a Marketing User.
D. Raj has a Solution Manager profile and is set to be a Marketing User.
B
Where can you view Activities?
Choose 3 answers.
A. Home Tab
B. Activity Tab
C. Activity List Views
D. Console
A,C,D
Which of the following scenario will trigger Case Auto-Response Rules?
Choose 2 answers.
A. A customer replied to a support rep's email.
B. A Case is created from a web-to-case form.
C. A customer submitted a case from the Self-Service Portal.
D. A Case is created by the support rep during a customer call.
B,C
Joe sees the Event Details in Single-User Calendar View but he only see blue bars on Multi-User Calendar View. Which of the following
statements is true?
A. This could be an issue with the browser.
B. His Events fall outside his business hours.
C. He needs to ask the System Administrator to enable Show Event Details on Multi-User Calendar View.
C
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D. Those are Private Events which do not appear on Multi-User View.
How is access granted through the Role Hierarchy?
A. If the Organizational Default permits view of a certain record to all users, a Role Hierarchy can be set up to restrict view to some users
or group of users.
B. If the Organizational Default restricts view of a certain record to some users, a Role Hierarchy can be set up to open access to them.
C. If a Field is hidden to a Manager Profile using Field Level Security (FLS), a Role Hierarchy can be set up to open visibility of the said
Field to the Users with Manager Profile.
D. If a Field is hidden in the Page Layout of the Manager Profile, a Role Hierarchy can be used to open visibility of the said Field to the
Users with Manager Profile.
B
Choose the Rule that validates that the account Billing Zip/Postal Code is in 99999 or 99999-9999 format if Billing Country is USA or US:
A. AND(
OR(BillingCountry = "USA", BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
))
B. OR(
AND(BillingCountry = "USA", BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
))
C. AND(
OR(BillingCountry = "USA", BillingCountry = "US"),
BUT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
))
D. IF(
AND(
OR(BillingCountry = "USA", BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
)))
A
What Data Export options are available in Salesforce CRM?
Choose 3 answers.
A. Weekly Export Service
B. Daily Export Service
C. Data Loader Export and Export All Functions
D. Import and Export Wizard
E. Export Details Function from Reports
A,C,E
Permissions are organized by Assigned Apps, Object and Tabs, App Permissions, Apex Class Access, VisualForce Page Access, System
Permissions, Desktop Client Access, Login Hours, Login IP Ranges and Service Providers. A users complains that he is denied access to
http://na1.visual.force.com/apex/myhome. He claims he should have access to it. Where will you go to edit the user's profile and grant
him access the above URL?
A. Login Hours
B. Login IP Ranges
C. VisualForce Page Access
D. System Permissions
C
Which counts against File Storage in Salesforce CRM?
A. Files in attachments, the Documents tab and the Files tab,
B. User Profiles, Photos and Chatter Files.
C. Google Docs, Chatter: Feed posts and tracked changes, and Quotes
A
What are the differences between Sales and Account teams?
A. Roles assigned to members in Account Teams are based Account Team Roles List while that for the Sales Teams are based on Sales
Team Roles list. You can manage these lists of Roles Separately for each Team.
B
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B. A sales team is a group of users that typically work together on opportunities while an account team is a team of users that work
together on an account.
C. A sales team is a group of users that typically work together on Opportunities and Leads while an account team is a team of users that
work together on an account.
D. A Sales Team is a subset of an Account Team. The latter may be composed of one or more of the former.
E. An Account Team is a subset of a Sales Team. The latter may be composed of one or more of the former.
What happens if a Managed package does not require a license?
A. Salesforce automatically assigns licenses to all your users and the ability to manage licenses is not available.
B. All users can use the package regardless if they have the appropriate profiles and roles to the app's components.
C. Salesforce automatically assigns licenses to all your users and the System Administrator can turn off this license to any user to block
access to the package..
D. There is no Managed package that doesn't have a license.
A
You have successfully implemented Salesforce CRM Ideas. As more and more people use this initiative, you get more and more feedback
about the Popular Ideas sub-tab not being updated. Which of the following actions shall you take?
A. Decrease the Half-Life of Ideas.
B. Tell people that Popular Ideas sub-tab displays Ideas according to their votes and they have not yet voted new ideas enough to
replace the existing popular ideas.
C. Disable Half-Life.
D. Enable voting.
A
Which are true about links in the Console Tab?
Choose 2 answers.
A. Clicking Buttons or links on the record within the Detail View displays the record in the Mini View.
B. Links in Mini View displays the record in the Detail View and its associated records in the Mini View.
C. Links on records under Recent Items in the Sidebar displays the object's list view in the List View frame.
D. Clicking Printable View, Check Spelling and Help for this Page links opens a new browser window outside the Console Tab.
B,D
Which elements can approval process have?
Choose 2 answers.
A. A name and description to distinguish it from other approval processes.
B. Entry criteria if you only want records with certain attributes to be included
C. Any number of steps that determine the sequence of actions to take when a record matches the criteria. Each step can have up to 80
actions, 10 of each type: email alerts, field updates, tasks, and outbound messages.
A,B
Who can create Workflow Rules?
A. Users with "View Setup and Configuration" permission.
B. Users with "Manage Workflow rules" permission
C. Users with "Customize Application" permission.
D. Users with "Create Workflow rules" permission.
C
Where do you set the visibility of an App?
Choose 3 answers.
A. Custom App Edit page.
B. User information page.
C. User Profile.
D. New Custom App wizard.
A,C,D
What happens after you enable Report Builder Upgrade?
Choose 2 answers.
A. All profiles get access to the report builder by default.
B. Scatter Charts will no longer be available to all users.
C. The Report Wizard will no longer be available to all users.
D. The Report Wizard will still be available in Accessibility Mode.
A,D
What are true about Advanced Currency Management in Salesforce CRM?
Choose 2 answers.
A,C
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A. If your organization uses advanced currency management, the opportunity close date determines which conversion rate to use when
displaying currency amounts.
B. When advanced currency management is first enabled, your existing exchange rates are deleted and as a System Administrator, you
will have to create a set of Exchange Rates.
C. If you disable advanced currency management, all currency conversions will use the static conversion rate.
D. Advanced currency management requires a custom fiscal year structure.
What is a basic consideration when changing the Record Owner?
A. The new owner has at least "Read" permission on the object.
B. The new owner has at least "Read/Write" permission on the object.
C. The new owner has at least "Read/Write/Transfer" permission on the object.
A
A System Administrator deleted a custom field in the Accounts object. Which of the following is true?
A. Custom Formula Fields referencing this field will also be deleted.
B. This field still counts against the maximum number of custom fields allowed in your organization within 45 days unless otherwise
deleted.
C. Salesforce stores deleted custom fields and their data in the recycle bin until your organization permanently deletes them or 45 days
has elapsed, whichever happens first.
D. Assignment or Escalation Rules that rely on the custom field data will cease to run.
B
When using Knowledge, when can Articles be created?
A. Upon initial post of the customer in the Answers community.
B. Upon reply to a customer's email.
C. When closing a Case.
D. Upon reply from the customer.
C
What are the considerations when creating Time-Dependent Actions and Time Triggers?
Choose 2 answers.
A. When defining a time trigger, use standard and custom date and date/time fields defined for the object. Specify time using days and
hours.
B. You can not add actions to existing time triggers.
C. Salesforce evaluates time-based workflow on the organization's time zone, not the users'. Users in different time zones may see
differences in behavior.
D. Salesforce executes time triggers that reference null fields.
A,C
When do you use the Import Wizard?
Choose 2 answers.
A. When updating 150 Leads records so that a custom field in the updated records will contain a null value.
B. When updating 900 Accounts records so that the email field in the updated records will have the Marketing User's Email address.
C. When importing 1900 new records to a custom field.
D. When Mass Deleting more than 250 records at a time.
B,D
This tool displays a graphical version of an approval process:
A. Process Visualizer
B. Visual Wizard
C. Visualizer Wizard
D. Jump Start Wizard
A
Which of the following are true about Advanced Currency Management (ACM)?
Choose 2 answers.
A. Dated exchange rates' maximum length of validity is equivalent to one fiscal year.
B. ACM requires Multiple Currencies enabled.
C. If you disable advanced currency management, all currency conversions will use the static conversion rate.
D. Once ACM is enabled you can not disable it.
B,C
When are data Validation Rules enforced?
A. Upon opening the record
B. Upon closing the record
D
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C. Upon editing a field
D. Upon saving a record
What can you do when creating List Views?
Choose 3 answers.
A. Filter the type of records to display.
B. Assign the List View to different Profiles.
C. Determine the visibility of the List View.
D. Set the fields included in the List View.
A,C,D
What may not be specified when creating a Web Tab?
A. Tab Label and Tab Name.
B. URL of a web page/site.
C. Tab Style.
D. Content Frame Height (pixels).
B
How does Folder access differ from Record access?
A. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Org-Wide Defaults.
B. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy, Field Level Security and Org-Wide
Defaults.
C. Folder Access is controlled by permissions while Record Access is controlled by Field Level Security and Org-Wide Defaults.
D. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Field Level Security.
A
Campaigns and Contacts objects are hidden from Profile_A, which has the 'Customize Application' permission. If Mr. Young is a user with
Profile_A, which of the following is true?
Choose 2 answers.
A. He can not create a workflow rule on either Campaigns or Contracts.
B. Mr. Young can create workflow rules on Campaigns and Contacts but not on Users (object).
C. He can still create workflow rules on all objects, including Campaigns and Contacts.
D. Mr. Young can create a workflow rule on Campaigns but not on Contacts.
B,C
What happens if you Mass-transfer records from one user to another?
Choose 2 answers.
A. When you transfer records from one user to another, the sharing rules are reevaluated to add or remove access to the transferred
records as necessary.
B. If you transfer closed opportunities, the sales team is maintained.
C. Ownership of all related Task will be transferred too.
D. If duplicate records are found, you have the option to transfer one or all the records.
A,B
What will happen to the records of a package after uninstalling the latter?
A. All records will be lost.
B. All records will be stored in the recycle bin.
C. An export file containing these records will appear under Data from Uninstalled Packages.
D. An export file containing the records will appear in Data Export.
C
What are the capabilities of Web-to-Lead Auto-Response Rules?
Choose 2 answers.
A. Determine which email template to use when responding to leads.
B. Specify the email sender's name and address.
C. Trigger a Mass Mail to leads when a criteria is met.
D. Notify the owner of owner of the new lead upon its creation.
A,B
What is true if a record is "locked"?
Choose 2 answers.
A. Salesforce prevents the record owner from editing or deleting the record.
B. Users must have the "Modify All" object-level permission for the given object, or the "Modify All Data" permission, to edit the locked
record.
C. If the record is a Campaign, you can not add campaign members to it prior to approval.
A,B
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D. You can still edit the default action for initial submission and recall actions.
In which group of objects do you see the New Meeting Request button in the Open Activities related list?
A. All custom and standard objects except for Cases, Quotes, Ideas, Products and Pricebooks.
B. Person Accounts, Contacts, Leads and Custom Objects.
C. Accounts, Person Accounts, Contacts and Leads.
D. Accounts, Person Accounts, Contacts, Leads and Custom Objects.
E. Person Accounts, Contacts and Leads
E
Which are true about Storage Allocation in Salesforce CRM?
Choose 3 answers.
A. Person accounts count against both account and contact storage because the API considers each person account to consist of one
account as well as one contact.
B. Archived activities count against storage.
C. Some deleted items still counts against storage.
D. Active or archived products, price books, price book entries, and assets do not count against storage.
A,B,D
Which objects use Folders?
Choose 3 answers.
A. Emails
B. Documents
C. Dashboards
D. Reports
B,C,D
Which of the following conditions will not trigger a Validation Rule?
Choose 2 answers.
A. A users upserted a record using Data Loader. A field in one record meets the criteria of an Active Validation Rule.
B. An Assignment rule changed the record owner to John Smith where an Active Validation rule is set to ensure that he is not assigned a
record.
C. A Workflow Rule updates a field to meet an active Validation Rule criteria.
D. You convert a Lead and an Active Validation Rule that disallows that Lead's name to be saved.
B,C
Which of the following Actions do not trigger Workflow Rules?
Choose 2 answers.
A. Changing the territory assignments of accounts and opportunities.
B. Converting Leads into Accounts.
C. Mass updating divisions.
D. Upsert of Leads.
A,C
A newly hired Salesforce System Administrator inadvertently deleted a custom object. After restoration of the object, what else needs to
be done?
Choose 2 answers.
A. Recreate its custom tab and restore the records.
B. Reactivate Data Validation rules and any approval process for that object.
C. Rebuild workflow rules.
D. Re establish broken look up relationships.
B,C
Which statement is true about Fiscal Year settings in Salesforce?
A. When you change the Fiscal Year Start Month of a Standard Fiscal Year, you come up with a Custom Fiscal Year.
B. When you enable Custom Fiscal Year, a default Custom Fiscal Year Template will be assigned to your Organization.
C. Standard fiscal years can start on the first day of any month.
C
What are the considerations when assigning Users to Roles?
Choose 2 answers.
A. All users that require visibility to the entire organization should belong to the highest level in the hierarchy.
B. It is not necessary to create individual roles for each title at your company, rather you want to define a hierarchy of roles to control
access of information entered by users in lower level roles.
C. When an account owner is not assigned a role, the sharing access for related contacts is Read/Write, provided the organization-wide
A,B
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default for contacts is Controlled by Parent.
D. All users that require visibility to the entire organization should be next to the CEO in the hierarchy.
You are implementing Answers in your organization. During test deployment, you realized that users tend to either disregard important
field or place unexpected values to certain fields.What will you do to correct this?
A. Correct the Answers page layouts.
B. Edit the Answers field layouts.
C. Create Question Validation Rules.
D. Set up Answers Validation Rules.
C
View Setup and Configuration permission is automatically checked when you check which of the following permissions?
Choose 2 answers.
A. Customize Application
B. Weekly Data Export
C. Manage Email Client Configurations
D. Manage Package Licenses
A,C
Which Approval Process Wizard consists of a setup wizard that allows you to define your process and another setup wizard that allows
you to define each step in the process?
A. Easy Start Wizard
B. Jump Start Wizard
C. Startup Wizard
D. Standard Wizard
D
A telecom company is implementing Salesforce in its service and support department. They want to receive emails in Salesforce so that
a Case will be created for new incoming emails. They also want to set it so that if an email contains words such as "frustrated",
"aggravated" and the likes will automatically be routed to the Tier 2 support. What Case management features will have to be used in
order to satisfy the above requirements?
Choose 2 answers.
A. Case Escalation Rules.
B. Email to Salesforce.
C. Email to Case.
D. Case Assignment Rules.
C,D
Which is not correct about Validation Rules?
Choose 2 answers.
A. Validation formulas can reference campaign statistic fields, including statistics for individual campaigns and campaign hierarchies.
B. If validation rules exist for activities and you create an activity during lead conversion, the lead converts but a task isn't created.
C. When defining validation rules, you can set the error location to Top of Page or Field.
D. A validation formula must always start with a condition an IF statement to define the kind of data being filtered.
A,D
Which is true about All Day and Multi-day Events?
A. You can create a recurring All Day event but not a recurring Multi-day Event.
B. An All Day Event can be part of a Multi-day event.
C. A Multi-day Event is a recurring event including an occurrence less than 24 hours long.
D. There is no Multi-day Event in Salesforce.
E. When you set an All Day Event to recur you come up with a Multi-day Event.
A
Which are not Limitations to Time Triggers in Workflow Rules?
Choose 2 answers.
A. Salesforce limits the number of Time Triggers an organization can execute per hour to 500 for Enterprise Edition.
B. You can't delete a record that has a pending action.
C. You can't add or remove time triggers if the Workflow Rule is active.
D. Salesforce will never execute any time trigger action beyond the 500 per hour limit for Enterprise Edition.
B,D
What information is always included in the Company Profile?
Choose 2 answers.
A. Primary Contact
B,D
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B. Default Language
C. Address
D. User and Feature Licenses
Which extra step has to be done when you invite a user to an event in Salesforce CRM if that user has a different time zone?
A. There is no extra step because Salesforce automatically converts the users available and busy times into your time zone.
B. You have to convert the time zone in a drop in the timezone picklist to match that of yours.
C. If you are inviting multiple users from many different time zones you need to set the default time zone first.
D. You can't invite a user from a different time zone. You must set all users to have similar time zone before you can send an invite.
A
Which statements about Workflow Approval Process in Salesforce are correct?
Choose 2 answers.
A. The assigned approver is a user appointed by a delegated approver as an alternate for approval requests. Assigned approvers can't
reassign approval requests; they can only approve or reject approval requests.
B. The email approval response feature gives users the ability to approve or reject email approval requests by replying to the email.
C. Final rejection actions are the actions that occur when an approver rejects the request and it goes to the final rejection state.
D. You can use email approval response with an approval processes in which the assigned approver is a queue.
B,C
Albert keeps disappearing from his manager's reports and list views because he keeps changing his Name, Alias, Username, E-mail. What
will you do to prevent him and other users from changing these fields in their Personal Information Page?
A. Disable Edit permission on User object.
B. Set a Field-Level Security restriction on the affected fields.
C. Create a Validation Rule to prevent the users from making such changes.
D. Set these fields as Read Only in the User Object Page Layout.
A
What are the key benefits of Territory Management (TM)?
Choose 4 answers.
A. The ability to use account criteria to expand a private sharing model.
B. Support for complex and frequently changed sales organization structures.
C. Support for complex and frequently changed lead queue members list.
D. Support for transferring users between territories, with the option to retain opportunities.
E. Multiple forecasts per user, based on territory membership.
A,B,D,E
Which list views can be available in the Console Tab?
Choose 2 answers.
A. List Views set by the System Administrator in the Console Layout.
B. List Views set by the System Administrator on the Object's Tab.
C. List Views created by a Standard User for himself.
D. List views created within the Console Tab
B,C
Which is a usage example of Web-to-Lead?
A. Capture user information of those who signup for an account in your website.
B. Capture basic information of users who Like your official Facebook page.
C. Automatically insert leads for those who send email to a designated email address.
A
Which are considerations when creating Data Validation Rules?
Choose 2 answers.
A. Validation rules can't refer to compound fields. Examples of compound fields include addresses, first and last names, dependent
picklists, and dependent lookups.
B. Campaign hierarchies trigger validation rules.
C. Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that
have valid values.
D. The Data Loader and the Force.com API version 7 and later no longer run validation rules.
A,C