Salesforce Customer 360High-impact, personalised government engagement

Government departments have complex purposes and objectives, but that doesn’t mean the business processes and systems driving them can’t be made simpler. Salesforce integrates your teams and technologies around one CRM platform, which enables all employees to engage customers – whether they are citizens, businesses or other government departments – like a unified organisation, not a series of different, disconnected silos.

Transformation begins andends with the customer

Salesforce Customer 360 breaks down silos, both inside and across organisations, giving everyone a single, shared view of the customer. Teams work as one to holistically understand each customer.

What’s even more powerful is the Platform may be customised for your needs to help you coordinate intelligent responses for customers – whether you are delivering timely information or an integrated set of government services.

One Integrated Platform • Empower teams to work together with a shared view of the customer

• Deliver personalised experiences your customers expect, with the power of AI

• Accelerate productivity through automation, enablement and actionable insights

• Scale and tailor for any size organisation, across any mission and industry

• Keep your data protected with advanced security practices

Integration

AdvancedAnalytics

ApplicationDevelopment

Platform

Build CustomExperiences

FedRAMPGovernment Cloud

Communitiesand Self-Service

Marketingand Outreach

Learning and Engagement

Contact Center andCase Management

Collaboration

DigitalCommerce

RelationshipManagement

Customer 360Citizens& Employees

See how Salesforce helps government transformTo learn more about the Customer 360 Platform Contact your account executive or call 00800 7253 3333 today.

Reimagine what’s possibleTailor all the capabilities of Customer 360 – from AI to analytics to integration – to serve the people who benefit from your services.

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CUSTOMER EXPERIENCE

Meet customers where they are with consistent, personalised and mobile-friendly services they need.

Examples of Mission Apps

• 101/111/Call Centres • Grants and Funding

Management • Inspections • Licensing & Permits

IT MODERNISATION

Speed time to value for IT teams with agile development environments that offer no-code, low-code and pro-code options. Future-proof with three upgrades every year.

Admin and Development Features

• Admin and Development Features

• API-led Integration • Mobile-ready • Rapid Application • Shared Data Model

EMPLOYEE ENGAGEMENT

Use built-in AI and data analytics to support workforce development. Automate routine tasks and offer insights and recommendations to stay focused on departmental missions.

Examples of Common Workflows

• Action Plans - New• Approvals• Case Management• HR Solutions - from hire to retire• Scheduling - New• Surveys - New