salesforce for hr: transform hr & employee engagement
TRANSCRIPT
Salesforce for HR: Transform HR & Employee EngagementConnect & engage with your employees in a whole new way
Birgitta BergerPrincipal Solution [email protected]
Andreas FechterEngagement Manager | [email protected]
Armin FakouhiSenior Solution Engineer
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Safe Harbor
Salesforce for HRBirgitta Berger, Principal Solutions Engineer, Salesforce
24/7 Access to the Right Information
Collaboration & Transparency
Integrated Experiences Across Systems
Mobile, Engaging User Interface
Your Employees Expect the Same Engaging Experiences at Work
Cloud
Mobilgeräte
Soziale Netzwerke
Intranet
Ticketing
Onboarding Portal
Learning Management
Performance Management
HRMS
Payroll
BI
Career Site
Recruiting ATS
Today’s HR Systems of Record Were Built for Transactions, Not Engagement
“There is an error on my paycheck. Who can help me?”
“Are there any good trainings to help me close more business?”
“Who are our high performers, and how do we learn from them?”
Your EmployeesYour Systems
Worldwide Epidemic of Disengagement Gallup Study
13%Engaged
24%Actively disengaged
63%Disengaged
Source: Gallup “State of the Global Workforce” 2013
230K Employees in 142 countries
So How Do You Meet the Expectations of Today’s Workforce?
THE EMPLOYEE SUCCESS PLATFORM
Transform Engagement Across the Entire Employee Lifecycle
Employee Social Intranet
Alumni Relations
Internal Helpdesk
Learning & Career Growth
Recruiting
Hiring Performance Management
Onboarding & Self-Help
THE EMPLOYEE SUCCESS PLATFORM
Transform Employee Engagement with Salesforce
Service Employees Effortlessly
24/7 Self Service HubCross-Channel, Personalized Support
Reports & Dashboards
Automate Employee Process
Flexible Processes AutomationSeamless Integration
Engaging, Mobile User Interface
Engage Every Employee
Mobile, Social IntranetShare Information, Files & Experts
Launchpad for Every App
Systems of Record
System of Engagement
1 2 3
Social Mobile Connected
Engage & Grow
Social Intranet
Onboarding Employee Apps
Social Intranet
Social Intranet + 50 Apps
Social Intranet
Social Intranet + Employee Apps
Social Intranet
Social Intranet
Customers Transforming HR & Driving Employee EngagementAutomate & Manage
Recruiting App
Advertiser Production App
Recruiting App
60 HR Apps + Social Intranet
Recruiting App
HR Apps
Feedback & Rewards App
Recruiting App
Support & Service
HR Helpdesk
Employee Shared Services
HR Helpdesk
HR Help Desk
HR Shared Services
HR & Finance Shared Services
HR Service Center
HR Help Desk
Salesforce Mobile HR Service & Employee Engagement Apps
Concierge AppOrg Chart AppApp Menu Social App
HR Self Service @ Bombardier TransportationAndreas Fechter, Engagement Manager, oinio
36,000 employees
28 countries / 3 continents
Diverse & project-based business
Independent operations
Cost-optimized products
Requires flexible, cost-optimized internal services
Bombardier Transportation: Company Overview
Rail Vehicles TransportationSystems
Services Rail ControlSolutions
Propulsion& Controls
Bogies
Driverless Systems: Monorails, Metros, People Movers
Light rail systems
Metro Systems
Intercity Systems
E-mobilitySolutions
Operations and Maintenance
Fleet Management
Asset Life Management
Material Solutions
Component re-engineering and overhaul
Traction converters
Auxiliary converters
Traction drives
Control and communication
Portfolio to match entire range of rail vehicles
Full scope of service over the lifetime of a bogie
Integrated control systems
Automatic train protection and operation
Interlocking systems
Wayside equipment
Services
Light rail vehicles
Metros
Commuter trains
Regional trains
Intercity trains
High speed trains
Locomotives
Standard processes & transaction approvals
Track & analyze service delivery
System access from each location
Manage documents & forms
Reduce costs
Initial Situation
HR StrategyHR Challenge’s
Provide transparent processes & systems
Introduce Employee / Manager HR Self-Service
Transactional services with major hubs
Provide document management solution
Reduce costs by centralize services
Salesforce – The Key Enabler
ContentLibrary
CaseManagement
ProcessQueues
ReportingWorkflows &Approvals &Escalations
Chatter
The „Contact HR Team“ CommunityAccessible by employees, manager and HR Business Partners
Create HRrequests
Status Tracking
Add attachments &comments
Business Pre-approval for recruitment
HR Forms & Guidelines
Frequently Asked Questions
Direct Link to E-employee file
Collaboration on Cases
Common processes & system infrastructure
Access from everywhere without any installation
Transactional processing in 3 hubs
One stop shop “Employee Services”
Ability to analyze service delivery
Continuous process improvements
Results
30,0000information
searches
18,000service
requests
25%cost
reduction
6,000documentscontrolled
What are the next steps on Bombardier‘s HR roadmapContinious Process Improvements
Onboarding further Divisions
Sharing Salesforce Org with other Bombardier Divisions (Bombardier Aerospace and Bombardier INC)
Add Processes
Mapping HR Multi-Level process requirements, as end-to-end processes are involving multiple teams
Introducing New Features
Creating HR documents out of Salesforce (e.g. contracts) and useSalesforce Knowledge for HR team
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HR Evaluation Process@ oinioAndreas Fechter, Engagement Manager, oinio
oinio: Company Overview
• 150+ customer (500+ engagements/projects)• 80+ global (multi continents) projects• Customer Satisfaction 9.7 of 10.0
Customer Success
• Technology leadership in Central Europe (CE)• 2 certified Technical Architects • Recognized leader in data integration• #1 salesforce.com PS Partner in CE• Mobile leadership in CE• Salesforce ISV partner• Silverpop Partner of the year 2014 2nd place
Technology Leader
• Founded: 2000, Employees: 100+• Headquarters: Munich• Global Offices:Frankfurt, Shanghai, Hongkong• Partners: salesforce.com, Marketo, Silverpop,
Salesforce Marketing Cloud, Bluewolf• Industry Focus: Healthcare & Life Sciences,
Manufacturing & Automotive
Our Company
M o b i l e A c c e l e r a t o r P r o g r a mPARTNER
oinio’s HR Evaluation Process
EmployeeSupervisor
Assessment ObjectivesPlaning Measures
Annual Appraisal Interviews
End of Probation Interviews
Recruiting Interviews
Appraisal Interview - Preparation
Interview Planning
Supervisor is planning the interview by selecting the employee, interview type, date and location
1
Notification
Employee and Supervisor are receiving an email notification with calendar entry and link to the Self Evaluation page
2
Appraisal Interview - Preparation
Preparation Instructions
When starting the Self-Evaluation process, role-based instructions will be displayed, with details about• Work Tasks• Performance• Development & Behavior• Objective AgreementsSupervisor & Employee will get instructions to be prepared for the interview
3
Appraisal Interview - Preparation
Basic Assessment Questions
Free-text questions for employee’s• Strengths & Achievements• Development Potential• Main Goals for the next period
Supervisor & Employee will answer these questions.
4
Appraisal Interview - Preparation
Detailed Rating
A subset of role-depended questions has to be answered by choosing a rating with the slider.
Supervisor & Employee will answer these questions.
5
Appraisal Interview - Execution
Measures
Comparing & Discussing
Supervisor’s & Employee’s answers will be displayed for each questions in order to discuss and set the final rating.
6
Objectives & Measures
Questions can be marked as “key topic” for the Employee in order to define targets & actions for each.
7
Appraisal Interview - Review
Measures
Review & Documentation
A PDF document will be created after finishing the process with the final ratings, targets and actions.
8
Commitment
After approval from Employee and Supervisor, HR department will receive the results.
9
THE EMPLOYEE SUCCESS PLATFORM
See in Action - Demo
Employee Social Intranet
Alumni Relations
Internal Helpdesk
Learning & Career Growth
Recruiting
Hiring Performance Management
Onboarding & Self-Help
Apps
Service
THE EMPLOYEE SUCCESS PLATFORM
Employee
Eric Jones
HR Agent
Helen Taylor
Manager
Mindy Davis
Recruiter
Rachael Garcia
Community
Community
Q & A
Thank you !!!