Salesforce - LMS Collaboration to Boost your online Training Revenue !!

Content Outline

1) LMS in a nutshell 2) LMS Features

3) LMS & Salesforce Connection

• Build your LMS System in Salesforce • Key Consideration for Integrating LMS and Salesforce

4) Salesforce Collaboration - Key to LMS Success 5) LMS systems built on Salesforce

A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of e-learning courses or training programs.

Assessment and testing Content management Curriculum Planning Reports generation Communication and collaboration Classroom and college announcements

Course informatio

n made accessible

to students

Checking of Grades

s

Course Documents for students to upload and download

Discussion Board For students to Post their concerns

Technical support for any technical issues

Assignments – Checking the assignment and The due date to submit it

FAQ’s – Test, Exam,Quiz

External direct Links containing resources

LMS - Admin

Training Management

Learning Content

Management

Learning Management

Overview - Higher Education LMS features

LMS - Student

Chatroom for online student communication

Content Management

Message Management

Study Plan Management

FAQ Management

• Add Content • Manage Content • Assign Courses to students • Design Course Structure • Update Content Library

• Study Plan Extension • Create Study plan list • Modify Study Plan

• Create Message List • Add Messages

• Add and update FAQ • Create FAQ List • Respond to FAQ

Build your LMS System in Salesforce......

• Organize share, search and manage content using Libraries in Salesforce • Subscribe, Preview, Contribute, review usage and provide feedback

• Create your own study plan management using salesforce automation • With process builder and workflows, automate notifications and updates to students

• Chatter as the collaboration tool between the students and admin • Private messaging to your chatter inbox • Manage groups

• Build your own customized FAQ management with simple point and click using Salesforce Knowledge Base • Link Content/Articles with FAQs. • All responses tracked in Salesforce for future reference

Query Management

Campaign Management

Report Generation

Survey Management

• Create Query List • Add Queries • Respond to Queries

• User Sign-On Report • Survey Summary Report • Survey Detailed report • Course Access detail and Summary • Study Plan Report

• Send Targeted course email as per course preference • Send study plan email as per specific course • Add Advertisement • Create /Manage advertisement list

• Create Survey List • Add Survey • Run Survey

Build your LMS System in Salesforce......

• Mange the entire service and query process using Salesforce Cases • Auto assignment of queries and auto response.

• Get a 360 degree of your LMS system using

Salesforce reports and dashboard • Schedule reports

• Manage Campaigns for LMS using Salesforce OOB

Campaign Management • Create Targeted Email Content using Marketing cloud

• Build your own survey or use one of the available

Survey applications from AppExchange

LMS Integration with Salesforce – How would you benefit?

Manage event related activities from Salesforce

View Student Survey analytics through Salesforce

Use Reports to run analytics on your LMS system

Use chatter to collaborate within LMS

Send Targeted campaigns based on client’s information and preferences

Manage leads and all the aspects of the salescycle

Use Data synchronization between both the systems to manage clients from a single location efficiently

LMS Integration with Salesforce – Key Considerations

Sync Data Between Systems – LMS should allow to store one’s organization’s training history and activity in his Salesforce Org Make Flows do most of the work : Leverage workflows, process builders and flows to customize the processes Single Sign-On - SSO to permit users access to cloud- and premises-based applications regardless of where they are located. Streamlining SalesForce.com transaction times Batching data : Batching as much data as possible in an APEX API call to reduce the cross-network traffic Reducing the size of data requests - Only the necessary data should be sent to salesforce.com at any point of time. This reduces the size and processing times of APEX API calls

Salesforce advantages for LMS :

Correlate Salesforce data against LMS training data in Dashboards and Reports Improved Client training Enable and engage Sales Reps for increased performance Report Generation Single Sign On (SSO) between Salesforce and LMS Training Embedded within Salesforce User Data Synchronization View your LMS records in Salesforce Auto-Enrollment Integrates with Salesforce Communities,Chatter etc Course Analytics in Salesforce

Salesforce Collaboration - Key to LMS Success

NetExam

Cornerstone

Expertus

Blackboard

Docebo

Litmos

eLogic Learning

Skilljar

Paradiso

LogicBay

ViewCentral

BlueVolt

The Nuage

Group

Mindflash

LMS Vendors Embracing Salesforce

Conclusion

Integrating sales and training workflows increases the effectiveness of training and converts training from a cost to profit center . Automating LMS provides a great competitive advantage thereby improving business outcomes !!

Get in Touch with us : +16124545031 sales@zen4orce.com www.zen4orce.com

References http://cielfoundation.co.in/ http://www.syberworks.com/articles/integrate-lms-salesforce.htm