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SALESFORCE PRACTICE Presentation

© 2016 @ Etisbew Technology Group Inc. All rights reserved.

ETG - Overview

2© 2016 @ ETG Inc. All rights reserved.


Salesforce Practice Overview

SFDC Migration Integration

AnalyticsImplementationsMobileSupport

DomainConsulting

Sales/ ServiceCloud

Custom Development

Testing

v Successful track record in planning and delivering complex Salesforce.com projects, involving multiple countries, multicurrency and multi lingual scenarios.

v Implemented several projects on Sales, Marketing and Service cloud involving Implementation, Custom development and integration with on premise / other legacy systems and third party tools.

v Strong domain expertise across different verticals enabling us to provide advisory services for customers looking to leverage the cloud and Salesforce.com for their specific business objectives.

v Delivering across the entire salesforce.com lifecycle, including strategy, planning, development, deployment, support and maintenance using a value/cost engagement model.

v Applying reusable methods, accelerators and other proprietary assets to accelerate Salesforce implementations and mitigate delivery risk.



Domain Advisory Services

Consulting Implementation

Integration & development

Support

Finance

Life Sciencesv Extensive team of Domain experts

to understand varied business needs across verticals and advise the right solution fit using the Salesforce platform.

v Perform proper need investigation by working with the customer stake holders and coming up with the right business blue print (BBP).

v Augmented by a team of experienced Salesforce consultants, developers and administrators including Cloud, Mobile and Social technology expertise to deliver the right solution on time and within budget .


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Offerings in Sales Cloud

v Unique visibility into the sales process for Enterprises.

v Define key sales objectives, Build Workflows, support reports in order to provide the maximum visibility of the data.

v Effectively manage people and process.

v Our offerings include Implementation, Onboarding and customization.

Offerings in Marketing Cloud

v Enabling Businesses to have deeper and Agile interactions with their customers leveraging social media.

v Provide complete set of services across social media for Brand Management, customer support and Market research.

v Offer enterprises to engage and build strong relationship with their customers, further increase their sales.

Offerings in Service Cloud

v Empowers enterprises to transform their Customer Service

v Integrate all its customers with social media

v Our offerings include Implementation, Onboarding, Integration and customization.

Sales / Marketing / Service Cloud Offerings

© 2016 @ ETG Inc. All rights reserved.

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§ Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients with cost reduction.

§ Usage of Agile software development methodology in order to give our clients a quick turnaround time for product delivery.

§ Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level.

§ Development services include UI development, Apex programming, Testing and App Support

§ Help clients deploy their applications within their Salesforce.com ORGs or on App exchange.

Custom Development Services


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Our Integration services include:

§ Salesforce integration Design.

§ Custom Integration services using Restful APIs and also with various other third party tools.

§ Expertise in integrating Salesforce applications to other enterprise applications such as ERP and custom applications.

§ Expertise in fixing the compatibility issues of cloud services with your systems and ensure that real time data is available across all segments.

Salesforce Integration Services


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LEGACY / OTHER CRM SYSTEMsCu

stom

erDa

ta +Business Logic

& Functions

Legacy CRM Systems

MIGRATION

Cust

omer

Data +

Business Logic & Functions

We follow a structured process to migrate your existing legacy / other CRM data into Salesforce§ Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce cutting

down the number of API calls and time for migration.

§ Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema.

§ Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios.

Migration Of Legacy / Other CRM Systems to SFDC


Salesforce Mobility Practice

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Services Life Sciences

Services

Games App

Mortgage calculatorapp

Restaurant App Finance calculatorApp

Movie streamingApps

Sales Analytics App

D O M A I N S

S O L U T I O N S

Patient Assist App

Travel App


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Data Analytics Cloud

• Our Data Analytics cloud services answers to any question ranging from multiple business apps, databases, big data and Multiple data sources.

• Our specialized Salesforce services enables any organization with Data Analytics app up and running in days with no infrastructure build out, spend or delays

• Our Analytics cloud solutions are perfectly Scalable that can handle billions of data points of any data types, in a single easy, responsive view.

• We implement Salesforce platform with native approach for easy deployment & management of users, apps & security.

• Our implementation expertise of Self Service modules enables Intuitive graphical exploration of billions of data points.

Scale & Security

Search Dynamic UI Monitoring Exploration Dashboard Builder


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Salesforce Testing Services

We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we provide full range of testing services that includes:

High Level Scenarios

§ Analyze the story (PO, DEV)

§ Scenarios Creation

§ Scenarios Validation (PO)

Detailed Scenarios

§ Study of story’s details (DEV)

§ Test Cases Creation

Test Creation

§ Functional Tests Creation

§ GUI Tests Creation

§ Add to Build

Test Execution

§ Unit Tests Verification

§ GUI Tests Execution

§ Functional Tests Execution

§ Regression Testing

Final Validation Sign-off

§ Exploratory Testing

§ Security Testing

§ Performance Testing

§ UAT Testing (PO)


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Salesforce Support Services

Proactive Monitoring

§ Proactively monitor Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan

Persistent Administration

§ Ongoing administration and maintenance services comprising of user management, security management, standard and custom object maintenance, data management, and package maintenance

Ongoing Maintenance

§ Provide on-going maintenance and support for applications by working on enhancements, change requests etc.

Comprehensive Training

§ Comprehensive training and help desk support services to ensure high end-user adoption


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Salesforce Resource Spectrum

Salesforce Certified Administrator (ADM201) 6

Salesforce Certified Force.com Developer (DEV401) 14

Salesforce Certified Service Cloud Consultant 2

Salesforce Certified Sales Cloud Consultant 3

Salesforce Certified Pardot Consultant 1

Salesforce Certified Platform App Builder 1

Salesforce Certified Marketing Cloud Email Specialist 1

ETG’s Pyramid


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2017 Roadmap

DF2016

DF2017

TAF – Salesforce
