W E L C O M E T O T H E INTERNET OF CUSTOMERS

Vivek KundraExecutive Vice President, Industriesvkundra@salesforce.com

@vivekkundra

Connect with your customers in a whole new way

THANK YOU

1%Time Equity

Product

588,000+Hours Service

$55M+Grants

20,500+Nonprofit

Organizations

1/1/1 Model Adopted by

Third Wave of Computing:“Internet of Things”

LAN/WAN

Client

Server

Millions

SNA

Mainframe

Terminal

ThousandsLTE

Cloud

Social . Mobile . Cloud . Connected

50 Billion Connected “Things”

thingBehind every is a customer

device is a customerthing

Behind every

appBehind every is a customerdevicething

tweetBehind every is a customerappdevicething

thingtweetappdevicething

Behind every is a customer

W E L C O M E T O T H E INTERNET OF CUSTOMERS

Connect with your customers in a whole new way

1Tconnected

sensors

58%faster

deploymentCloud

4.5Baggregated

usersSocial 5B

smartphonesby 2017

Mobile

50Bconnectedproducts

Connected

A Whole New Way to Engage Customers

In the Internet of Customers, Companies Create 1:1 ExperiencesConnected

Customers

ConnectedEmployees

Web Store Community

ConnectedPartners

EmailSocialMobileProduct

ConnectedExperiences

Stadium

Become a Customer Company

ConnectedCustomers

cloudmobile

social

ConnectedPartnersConnected

EmployeesConnectedDevices

ConnectedProducts

Connect to the Internet of Customers

of companies feel unprepared for the social & mobile world

2/3

Companies Unprepared for the Future

ConnectedCustomers IBM Study

of 1,700 CMOs“From Stretched to Strengthened”

Are You Ready to Make the Change?

ConnectedEmployees

ConnectedCustomers

Market 1:1 in the Digital World

ConnectedMarketing

Serve Customers Everywhere

ConnectedService

Sell 1:1 from Anywhere

ConnectedSales

ConnectedProducts

Connect CustomersEverywhere

How do you become a customer company?

New Customer Platform A customer platform for the Internet of Customers

Mariam Na!cyMinted

Peter GassnerVeeva

Geetha VallabhaneniLuminix

Neil KamireddyTrunk Club

Every Customer

EmployeesPartnersDevelopers Admins Your Customers

A New Customer Platform for Everyone

Data APIs

10X More API Functionality

Developers: Build Next Generation AppsNew Platform Services for Developers

230+ Calls & Methods

Metadata & UI APIs

Build Any User Interface

Visualforce1

Partners: Publish Next Generation Apps

Docusign Box

Concur

Dropbox

FinancialForceLinkedIn

TAS Group ServiceMax FileBoard

HP

ScanBizCard

Evernote

Apttus

Kenandy

eVariant

BMC

Workday

Xactly

Elton

InsideSales

Introhive

DataHug

Bizable

MapAnything

Employees: Run Your Business From Your PhoneNew Salesforce1 Mobile App Now Available

AppExchange Apps

CRM

Custom Apps

All your past investments...

Feed First UI

Noti!cations Platform

Publisher Actions

...now in the future

Salesforce1

Download Salesforce1 Mobile App today.

Admins: Manage Salesforce From AnywhereTwo-Factor

Authentication AppAdmin App

& API for User Management

CompleteCustomization

SalesforceA Salesforce#

Customers: Connect With Customers in a Whole New Way

Communities

Connect customers, partners & products

Heroku1 ExactTarget Fuel

Build customer apps Engage 1:1 with customers

Your Customers

Cloud . Social . Mobile . Connected

Salesforce1 Platform APIs

Salesforce1 Mobile App

Salesforce1 Platform Services

Force.com Heroku1 ExactTarget Fuel

A New Customer Platform for the Future

Sales Cloud Service Cloud ExactTargetMarketing Cloud AppExchange Customer

Apps

AppExchange

2,000 Apps2 Million Installs

Sales Cloud

Service Cloud

Platform

Helping Our Customers Succeed Across All Metrics

Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Con!rmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

28%+Increase in Sales

37%+Customer

Satisfaction

58%+Faster

Deployment

Salesforce1: The Customer PlatformConnect With Your Customers in a Whole New Way

Serve customers anytime, anywhere

Sell as a team, from anywhere

Build custom mobile apps2,000+ AppExchange apps

Marketers are leadingthe Internet of Customers.

Internet of Customers is Changing Marketing Forever

Fragmented 1:Many Untargeted Seamless 1:1 Experiences

Email Mobile Social Web Data &Analytics

MarketingAutomation

FuelPlatform

The Customer Platform for 1:1 Marketing

Marketing Automation at Unrivaled Scale

Transactionsper day

1B+

The Customer Platform for 1:1 Marketing

Build a single view of your customers

Manage the customer journey

Deliver personalized content on every channel

W E L C O M E T O T H E INTERNET OF CUSTOMERS

Connect with your customers in a whole new way

World TourAmsterdam

Atlanta

Boston

Chicago

Dallas

London

Los Angeles

Melbourne

Minneapolis

Munich

New York

Paris

Philadelphia

Sao Paulo

Seattle

Tokyo

Toronto

Washington DC

Thank You