Salt Lake City Data Center Services

Service Brief

Salt Lake City Data Center (SLCDC) supports the evolving

modern mission critical needs of organizations and multiple

IT Managed Services including: Data Center services, Private

Cloud Services, Enterprise Services Management (ESM) suite,

a Unisys Managed Services Center (MSC) providing Service

Desk services, WW Audit Services and a client hardware

maintenance facility

The SLCDC is an integrated 155,000 square foot facility

containing a dedicated 30,000-square-foot, raised floor, secure

data center designed to meet stringent requirements for

security, reliability and concurrent maintainability. This facility

supports a wide range of IT Managed Services and is home

to Windows, UNIX, and mainframe platforms composed of

technologies from every major manufacturer including IBM,

Oracle/SUN, Unisys, Hewlett-Packard, Dell, EMC, Hitachi,

Cisco, Brocade and many others. The SLCDC facility has

concurrently maintainable power and cooling distribution

paths and redundant components.

The facility includes a state-of-the-art Enterprise Services

Management Command Center, where monitoring and control

services are provided for all Unisys data centers and other

outsourcing customer’s data centers. This center allows

operators to have real-time access to information on system

availability, security and status.

The SLCDC is safe, secure, and protected from disruption or

intrusion. All critical procedures, equipment, and software

systems have a backup, an acceptable alternative, or a

proven workaround solution for use in component or system

failure. The SLCDC is also in full compliance with industry

guidelines for safety, fire protection, uninterrupted power

supply, and security requirements.

The SLCDC is protected by full-perimeter security features,

including, video surveillance cameras, and intrusion alarms.

All entrances and exits are monitored by security cameras

and controlled by a proximity card access system. The 7x24

security guard monitors the cameras in addition to all critical

building alarms. Management can monitor the cameras via

the Unisys intranet. All data center raised floor facilities are

“dual challenge” access.

With more than 500 professionals located on-site, the SLCDC

has the business and technical IT resources with the specialized

experience, education, and training needed to support our

client’s IT environment. Unisys closely aligns our technical IT

professionals with our client’s day-to-day system requirements.

Here are some of the highlights of this data center facility:

• The Building has:

- 155,000 square feet on two floors

- A 30,000 square foot data center

- A central chiller water distribution system consisting of two 190 ton scroll chillers

- Four air handling units for office areas and one for the cafeteria area

- 10,000 square foot electrical/mechanical support space

- A steel structure with pre-cast concrete panel exterior

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• The Data Center has:

- 1200 KW UPS capacity in 2N configuration

- Concurrent maintenance

- Temperature and humidity control sensors

- 2 hour-rated firewalls that are compartmentalized

- Water detection and complete drainage facilities

- Multiple density zones

- Grounding systems connected to the raised-floor grid system

- Emergency lighting in all areas of the building

- ISO 9000, 20001 and 27001 certifications

• The Building Security Features Include:

- On-site guard coverage – 24x7

- Surveillance cameras with video recording

- Badge reader with multiple level access control

- Alerting system with silent alarms

• The Building Management System Covers:

- Building Management system (BMS) to monitor 173 points throughout the building

- Facility support team for mechanical / electrical – on call 24x7

• The Advanced Fire and Smoke Detection System Features:

- A wet pipe sprinkler system for the facility

- Dry pre-action sprinkler system for data center raised floor

- Ionization smoke detection system for the computer floor

- Under floor water detection system

• The Power System is Equipped with:

- Two utility feeds from different utility substations

- On-site 46 KV switching station

- Four 750 KW generators for N+1 redundancy

- Four data center 500 KVA UPS modules in a N+1 configuration

- Two call center 500KVA UPS modules in a N+1 configuration

• The Cooling System Provides:

- 30 DX air cooled Computer Room Air Conditioning (CRAC) units for the computer floor N+2

- Redundancy for all system components

- Generator backup for all critical cooling loads

- Centralized humidification system consisting of 13 Nortec, column mounted electrode steam humidifiers

- CRAC unit alarms

• The Network Infrastructure Supports:

- Multiple Internet service providers

- Redundant fiber entrances into the facility

• Storage Management Capabilities Include:

- Secure environment for storing tapes

- On-site fire-proof vaulting

- Off-site storage facilities

- Automated tape management systems

• Trained IT Personnel Provide:

- Data Center Services, Help Desk, Managed Service Center, and Media Services coverage – 24x7

- Technical support on call – 24x7

• Computer Engineering Hardware Support Includes:

- On-call smart hands coverage – 24x7

- Spares parts inventory on-site

• Disaster Recovery Services will Provide:

- Business Continuity and Disaster Recovery Planning services are available from industry leading resources. DR sites vary with customer requirements and include our Eagan facility.

• Certifications and Audit Support:

- Unisys provides expert audit support for all our facilities. The Salt Lake City Data Center has met the stringent requirements of:

- HIPAA, PCI, OCC and SOX, in addition:

� 2013 Standard Data Center SSAE16 audit report for Eagan and Salt Lake City available

� ISO27001: 2013 Certification – A global standard for best practices in Information Security Management

� ISO20000 certification for our services organizations in North America and 30 other locations around the world

� ISO9000 certified for operations in the United States, Canada, Europe, Singapore, Hong Kong, Taiwan, Australia, and Latin America

� Unisys has more than 30 ISO certifications for quality assurance and management processes