OBJECTIVEMy objective is to continue to progress on a management career path. I enjoy watching the progress of the team reporting to me and would love to continue to better those around me, as well as myself..EDUCATIONBroward Community College ○ In ProgressColeg Morgannwg, South Wales ○ 2003-2004 Associate of Arts: English Major-Literature Minor GNVQ Health and Social Care

EXPERIENCE

Scholastic Book Fairs- Inside Sales Supervisor April 2014 – Present Coaching and developing member of a 12 person sales team to provide an

exceptional customer experience and hit key metrics. Leading my team to hit a growth of 7% over prior year and being the second

ranked team out of 47 nationally. Coordination with my peers and management team to handle daily suite

tasks such as; reporting, urgent changes and training. Development of customized reports to help my peers and management team

gain a early insight on trends and potential issues. Chairside coaching and in-depth calibrations Creation of the Excel based Annual Reading Rewards Calculator, a sales driving

tool released nationally, May 2015Xerox- Transitional Bay Supervisor January 2013 –April 2014 Transitioning New Hire agents from training into production with a

success rate of 92% positive feedback in customer surveys. Development of intern training guides including PowerPoint manuals of all

current systems in use. Presentations on different systems and coaching techniques at Operations

Manager meetingsXerox- Customer Care Production Supervisor September 2012 – January 2013 Maintaining minimum metrics of 94% positive feedback while keeping

profitability maximized. Ensuring that the agents are meeting goals and setting action plans Management of 12+ agents at one time including but not limited to;

payroll, coaching agents, managing metrics, training in new systems, documentation for policy violations, approval of cases and credits.

SKILLS Proficient in Excel, Outlook, PowerPoint and MS Word Team building and public speaking

Soft Skills including customer care, call sequencing , consultative sales and de-escalation techniques.

[Pick the date]

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