samasource solution offerings

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SAMASOURCE Ashley Cline, National Sales Manager 415-797-9448, [email protected] 2017 Mission St. Suite 301 San Francisco, CA 94110

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Page 1: Samasource Solution Offerings

SAMASOURCE

Ashley Cline, National Sales Manager415-797-9448, [email protected]

2017 Mission St. Suite 301San Francisco, CA 94110

Page 2: Samasource Solution Offerings

Founded in 2008, Samasource is a social enterprise that provides high quality data solutions for enterprise clients.

Page 3: Samasource Solution Offerings

SAMASOURCE LOCATIONS

Haiti

Ghana

Uganda Kenya

India

Page 4: Samasource Solution Offerings

SOLUTION OFFERING

Page 5: Samasource Solution Offerings

DATA PROJECTS THAT REQUIRE A HUMAN TOUCH

CONTENT SERVICESContent curationContent digitizationContent moderationSentiment analysis

SAMASOURCE SERVICES

DATA SERVICESData collectionData verificationData enrichment

IMAGE SERVICESImage annotationImage optimization

MACHINE LEARNINGImage annotationData verification & classification

Page 6: Samasource Solution Offerings

CONTENT SERVICESContent Curation

Provide high-quality product descriptions, content reviews and editing

Content Digitization

Make your images and written content discoverable

Content Moderation

Protect your community from inappropriate content

Sentiment Analysis

Determine and score the sentiment of your audience

“When we first started the project, we didn’t know the exact scope. Samasource let us be flexible and experiment until we found the perfect solution.” – RAM RAMPALLI, DIRECTOR OF PRODUCT MANAGEMENT

Page 7: Samasource Solution Offerings

“Fast turnaround, excellent quality, and impressive customer service — Samasource definitely delivered for us. ” – MONICA ROGATI, SENIOR DATA SCIENTIST

DATA SERVICESData Collection

Enhance your data through gathering, sorting and cleansing data sets

Data Verification

Validate accuracy and consistency of your data

Data Enrichment

Enrich existing data sets through research

Page 8: Samasource Solution Offerings

“Samasource has been extremely responsive to our needs and the quality of the results that we've seen has been really compelling. It's been a fantastic partnership and I can see it growing from here.” – JOHN KELLEY, DIRECTOR OF PRODUCT MANAGEMENT

IMAGE SERVICESImage Annotation

Make your images searchable and classifiable through tagging, captioning, and assigning keywords

Image Optimization

Optimize images through photo moderation for a better user experience

Page 9: Samasource Solution Offerings

MACHINE LEARNINGImage Annotation

Deliver a superior end-product by training your computer algorithms with accurately annotated images including plotting of points, polygons, lines, and rectangles with specific metadata tags.

Data Verification & Classification

Create a precise and structured data set for training your algorithms

Page 10: Samasource Solution Offerings

High-Tech

Customers

Communications, Media and

EntertainmentE-Commerce Automotive

Page 11: Samasource Solution Offerings

METHODOLOGY & INFRASTRUCTURE

Page 12: Samasource Solution Offerings

DISCOVERClient Objective AlignmentGather RequirementsScopeContract

SERVICE DELIVERYProject LaunchSLA ManagementKPI Reporting

PLANPlatform ConfigurationWorkflow ManagementTrainingQuality Strategy

ENHANCE & EVOLVEProcess ImprovementsChange ManagementIterate

SERVICE DELIVERY METHODOLOGY

CONSULTATIVE SERVICES

End-to-end account management support

Secure technical infrastructure

Onshore project management

Offshore, nearshore, and onshore operations

Page 13: Samasource Solution Offerings

TECHNOLOGY: SAMAHUBThe SamaHUB is web-based application for managing large data projects, including task workflow, distribution, quality control, and project-based training

Anytime, anywhere access

Web-based software that is accessible anywhere with an internet connection

Scale projects quickly

Task-distribution engine enables fast distribution of projects

Customized for you

Client portal that is customized to your project requirements

Quality assurance

Built-in quality control tools ensure 99.9% SLAs

Page 14: Samasource Solution Offerings

Impact TrackingSurvey, track and assess worker benefits

Workflow Management Work management for teams from 2 people to 1,000’sReal time views of work being completedTraining workflows to ensure quality work

Customer Specific ConfigurationRoles based accessCustomer specific workflow, labels and fieldsCustomer data delivery through API or CSV

Quality ControlInspect quality of tasks Review and manage tasksAutomate quality assurance through “gold”

AnalyticsMonitor project progress and quality score by individual, team or project

SAMAHUB FEATURES

Page 15: Samasource Solution Offerings

FACILITIES

PHYSICAL SECURITYAccess card security and alarm systems

Background check on all employees

Data security agreement with each employee

Blocking of recording devices (Floppy Disk & CD-ROM Drives)

TECHNOLOGICAL SECURITYEncryption devices / Firewall & VPN

LAN & WAN – 100% redundancy in power and control

Back-ups for all applications

ISO certified sites

IT INFRASTRUCTURE & SUPPORT CAPABILITIESIn house expertise in technical domains – Software, Networking, Help desk

Business Continuity Planning (BCP), Data Recovery DR

Customized Reports and client-specific tools

24 X 7 technical support; Real-time network monitoring & management

Page 16: Samasource Solution Offerings

SAMASOURCE IMPACT

Page 17: Samasource Solution Offerings

IMPACT SOURCING: SOCIAL IMPACTImpact Sourcing is a business process sourcing model that provides quality and cost at parity with traditional BPO services. Our Impact Sourcing model allows people to improve their condition on their own terms, learn new skills, and become producers in the global economy, not just consumers.

IN JUST OVER SIX YEARS, WE’VE INCREASED HOUSEHOLD INCOME FOR OVER 27,000 PEOPLE FROM LOW-INCOME COMMUNITIES IN

KENYA, UGANDA, INDIA, AND HAITI.FOR COMPANIES IT

MEANS

Access to a qualified, reliable, rigorously trained talent pool with skill sets closely aligned to client needs

Ability to increase footprint in new markets and access opportunities to fulfill CSR objectives

Opportunity to make a positive impact on society while doing business

Page 18: Samasource Solution Offerings

$804 / YRBEFORE

$2,974 / YRAFTER

JULIET

Page 19: Samasource Solution Offerings

CONTACT US [email protected]

Page 20: Samasource Solution Offerings

COMPARING SOLUTIONS: BPO, CROWDSOURCING, SAMASOURCE

BPO (WIPRO,

Cognizant, Infosys)

Crowdsourcing (CrowdFlower,

Mechanical Turk)Samasource

Scalable model ✓ ✓ ✓

Standard 90-95% SLA quality rate ✓ ✓ ✓

Dedicated workforce & project management ✓ ✓

Customized solutions ✓ ✓

Measurable impact ✓

Page 21: Samasource Solution Offerings

SAMASOURCE PARTNERSHIP MODELSAMASOURCE

● Hiring criteria● Rigorous scoping, set-up, and

allocation of projects from customers in the US such as Microsoft, Walmart Labs, eBay

● Project management, including workflow design, execution support, client communication and relationship management

● Quality control and re-packaging of project work to meet client requirements

● Holistic worker services, including training and resources (e.g. financial literacy)

● Operational support and feedback

● Impact tracking and reporting

DELIVERY CENTER (DC) PARTNERS● Recruitment of workers ● Training of workers (with

support of Samasource Pro Serv)

● Management including HR and Accounts Payable

● Infrastructure including facilities and technology (internet, devices)