sample positive discipline 1 positive discipline: how to resolve tough performance problems...
TRANSCRIPT
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1Positive Discipline
Positive Discipline:Positive Discipline:How to Resolve Tough Performance ProblemsHow to Resolve Tough Performance Problems
Quickly...and Permanently Quickly...and Permanently
Based on the book Positive Discipline byEric Harvey and Paul Sims
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2Positive Discipline
Define Discipline
Discipline:
Training that develops self-control, character, or orderliness and efficiency.
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Workshop Objectives
• Show how a punishment approach to disciplinary problems is counterproductive.
• Explore and practice the steps in using positive discipline.
And back at your office…• Confidently use the proven strategy of
positive discipline to intervene, solve, and prevent disciplinary problems in your own departments.
• Encourage employees to take personal responsibility for their behavior.
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Steps Towards Positive Discipline
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Step 1: Identify the Problem
Separate facts from judgment and opinion.
• Facts are observable.• Judgments and opinions are subjective.
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Sample Statements
• You are expected to complete and submit your daily production reports before leaving for the day.
vs.
• You’ve caused a lot of problems on the second shift because of your lazy attitude towards production paperwork.
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Step 2: Analyze the Severity
• Determine the impact.• Determine the
consequences.• Check past practices.• Decide what type of
discussion is appropriate.
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Step 3: Discuss the Problem
• Describe the gap between actual and desired performance
• If no agreement is reached, describe impact
• If no agreement is reached, describe consequences
• After gaining agreement, ask: – What specifically will you do? – What might prevent you from doing what you’ve agreed to?– Will you do it?
• Thank the employee and end on a positive note
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Gaining AgreementDescribe ProblemAsk for Agreement
Gain Agreement?
Discuss Solution
Summarize and
Document the
Discussion
Describe ImpactAsk for Agreement
Gain Agreement?
Discuss Solution
Describe ConsequencesAsk for Agreement
Gain Agreement?
Discuss Solution
Terry
Marie
Mike
Mandate Compliance
Summarize and
Document the
Discussion
Summarize and
Document the
Discussion
yes
yes
yes
no
no
no
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Step 4: Document the Discussion
• Describe the problem.
• Describe the history of the problem.
• Summarize the discussion, including what the employee agreed to do.
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Step 5: Follow-Up to Monitor Results
If the problem HAS been resolved:• Thank the employee for living up to their
commitment.• Use positive reinforcement and recognition as
the best ways to build and maintain superior performance.
If the problem has NOT been resolved:• Find out why and act quickly and appropriately.• Look for alternative solutions.• Use factual justification for further action.
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Workshop Summary
1. Identify the problem2. Analyze the severity of the
problem3. Discuss the problem4. Document the discussion5. Follow up to monitor results
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13Positive Discipline
Leadership
Leadership is the art of getting someone else to do what you want done because they want to do it.
~ Dwight D. Eisenhower
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Positive DisciplinePositive Discipline