sample student learner guide

Chapter 1: Organising your work schedule

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business services resources

LEARNER GUIDE

BSBCMN202AOrganise and complete daily work activities

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Welcome iv

Introduction to Organise and complete daily work activities vii

Chapter 1: Organising your work schedule �

Identifying your tasks �

Negotiating with others to complete tasks 5

Planning your work 7

Prioritising your tasks �0

Tools for managing your time effectively ��

Chapter 2: Completing work tasks �7

Completing tasks within timeframes �8

Adhering to organisational requirements �9

Identifying and responding to problems �4

Taking advantage of technology �6

Chapter 3: Reviewing your work performance 30

Monitoring your work performance 3�

Seeking feedback on work performance 3�

Adjusting your work performance 35

Seeking opportunities to improve your skills 35

Planning to improve your skills 36

Conclusion 4�

Appendix One: Task Sheet 4�

Glossary 43

Table of contents

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Welcome to the Learner Guide for the following unit of competency:

BSBCMN202A Organise and complete daily work activities

This guide is designed for learners who wish to gain the skills and knowledge required to achieve competency in this unit.

About Organise and complete daily work activities

This unit covers the skills and knowledge required to organise and complete work activities, and obtain feedback on work performance. This unit consists of the following elements and performance criteria. These are the skills and knowledge you need to achieve competence in this unit.

Element 1. Organise work schedule

�.� Work goals and plans are negotiated and agreed upon with colleagues

�.� Work goals and plans reflect the organisation’s and workgroup’s plans,

responsibilities and accountabilities

�.3 Workload is assessed and prioritised within allocated timeframes

Element 2. Complete work tasks

�.� Tasks are completed within designated timelines and in accordance with organisational requirements

�.� Assistance is sought from supervisors and/or colleagues when difficulties arise in achieving allocated tasks

�.3 Factors affecting work requirements are identified and appropriate action taken

�.4 Business technology is used efficiently and effectively to complete work tasks

Element 3. Review work performance

3.� Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards

3.� Opportunities for improvement are identified and planned in liaison with colleagues

How to use this guide

BSBCMN202A - Organise and complete daily work activities

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About the Learner GuideThis Learner Guide is suitable for a range of learning situations, including:

workplace-based learning

classroom learning

blended workplace/classroom learning

self-paced and/or flexible learning.

It is recommended that you read the material and attempt all activities, as this will enable you to complete the unit competently and confidently. Completing the activities will gradually build the skills necessary to gain competency in this unit. However, your teacher or assessor may identify certain activities that will suit your particular learning situation.

Assignments or case studies appear at the end of most chapters. These assignments are consolidation activities that incorporate the topics discussed in that chapter, and are designed to address the performance criteria for an element. They can also be used as a way of assessing your own progress through the unit.

Completing the activitiesMany of the activities throughout this Guide require you to access your organisation’s documents, such as policy and procedures manuals, etc. If you are currently not employed with an organisation, you will need to access these documents from the educational institution in which you are enrolled. Alternatively, many educational institutions make organisational documents available on the Internet, which can be located by conducting a search for a particular document (such as ‘HR manual’ or ‘Employee Manual’). It is recommended that your responses to these activities are based on the same organisational documents where applicable.

Activities linked to competency

An activities table appears at the end of each chapter. These tables identify which activities align directly to the performance criteria for this unit. For most learning situations, teachers and assessors will recommend that learners work through the Learner Guide and attempt all activities. In some situations, however, teachers and assessors may prescribe specific activities, depending on the learner’s current skills and knowledge.

Discuss with your teacher or assessor to identify which activities you need to complete to suit your learning situation.

Next stepsWe suggest the following steps for using this Guide:

�. Read the material in this Guide and attempt all of the activities.

�. Complete the projects or case studies that appear at the end of each chapter where applicable.

3. Speak to your teacher or assessor about how you will be assessed in this unit.

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As an employee of an organisation, you will be expected to manage and organise your time and tasks effectively and efficiently.

Your ability to organise your work tasks and responsibilities reflects your level of personal organisation and commitment to your role. A haphazard and unstructured approach to managing tasks will reflect your general attitude and approach to personal organisational abilities.

Being organised in the workplace means:

knowing what needs to be done

knowing how much time you have to do it

using the resources available in the best possible way

knowing when to seek help or advice.

Organising your workload will give you the most out of your time, and will help your team and the organisation to achieve their goals.

This guide will introduce you to principles and practices that will enable you to easily organise and manage your workload. Specifically, you learn about:

organising your work schedule

completing work tasks

reviewing your work performance.

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Introduction:Organise and complete daily work activities

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In its simplest form, a work schedule can be a list of ‘Things to Do’ that you update daily or weekly, in line with your responsibilities, commitments and set tasks. A work schedule enables you to keep track of tasks that you must complete, as well as to organise your tasks in order of priority.

Organising your tasks and responsibilities enables you to adhere to deadlines, and ensures that you complete set tasks and instructions given by others. Organising your work tasks also enables you to manage your time effectively and efficiently.

Effective and efficient time managementEffective time management requires you to clearly understand what you are trying to achieve. This means understanding how your tasks and responsibilities fit in the ‘bigger picture’: what the team/workgroup and the organisation wants to achieve.

Efficient time management means that you understand the best way to complete a task using available resources, such as equipment, technology and time. Efficient time management also means understanding when you are most productive during the day.

For example, if your mind is most alert in the morning, complex tasks are best completed at this time.

This chapter addresses the following performance criteria:

1.1 Work goals and plans are negotiated and agreed upon with colleagues

1.2 Work goals and plans reflect the organisation’s and workgroup’s plans, responsibilities and accountabilities

1.3 Workload is assessed and prioritised within allocated timeframes


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Benefits of using a work scheduleA completed work schedule can help to clear your mind and focus on the task at hand, as you have a clear understanding of what needs to be completed and by when. As new tasks arise, they can simply be added to the work schedule, along with deadlines and order of priority. Your work schedule can then be updated at either the end or beginning of each day by adding new tasks, modifying set tasks or removing completed tasks. It is always a good idea, regardless of the complexity of your job, to record each new task as it arises. This ensures you don’t forget what you have been instructed to do, as no one wants to have to tell you two or three times to do something!

A current work schedule also enables your manager to identify exactly how you spend your time during work hours, and he or she can adjust your tasks and responsibilities accordingly. Your manager can also assess your ability to organise your time and to complete set tasks within the set deadline. This information can be used to allocate greater responsibility and more complex tasks as your skills and experience improve. In this way, a work schedule acts as evidence of your abilities, responsibilities and capabilities.

Activity 1.1�. List the benefits of using a ‘To Do’ list.

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Identifying your tasks

Tasks are the regular and irregular duties and responsibilities you are expected to carry out as part of your role.

For example, your daily tasks might include distributing the mail or photocopying the staff newsletter. One of your weekly tasks might be to follow up on client requests.

Identifying work goalsIdentifying your work goals will help you to identify the tasks that you need to undertake to achieve those goals.

A goal is the ‘end result’, or something you want to achieve. For example, your goal might be to complete Certificate II in Business Administration by July. To achieve a goal, there are usually a series of tasks you must complete to achieve your overall goal. In order for you to complete Certificate II, you will need to complete a number of assignments within specified timeframes. These are the tasks that you must complete to reach your goal.


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Consider the following example of a goal and each task that needs to be completed to achieve the goal.

Goal: Complete and distribute staff newsletter each Friday afternoon

Tasks: �. Collect final copy from each Departmental Manager

�. Desktop-publish newsletter in Word

3. Send to colleague for proofreading

4. Seek approval from manager for final copy

5. Photocopy newsletter

6. Distribute the newsletter to each staff member

While the goal in itself seems quite simple and straightforward, there are quite a few tasks (or steps) that must be completed to achieve the goal.

Identifying and setting work goals will help you to identify the tasks you need to complete, and therefore help you to define your work schedule. However, your goals must also align to your team’s/workgroup’s and organisation’s goals.

Position descriptionThe tasks you undertake in your role are usually set down in your job or position description. A position description is a formal document that outlines your main responsibilities, tasks and expected duties in a role. Position descriptions are typically used in medium- to large-sized organisations.

A position description is usually created to align to team and organisational goals. Therefore, many of the tasks that are outlined in your position description will contribute to the achievement of team and organisational goals.

Activity 1.2�. Write two goals, either personal or professional, that you would like to achieve within the next six months.

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�. Write the steps or tasks that you need to complete to achieve those goals. ___________________________________________________________________

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3. Does this give you a clearer idea of how you can reach your goal? Why or why not? ___________________________________________________________________

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Team or workgroup goalsAs an employee of an organisation, it is likely that you work as part of a team or workgroup. This team or workgroup will have a range of goals that must be met in order to achieve the organisation’s goals.

For example, one of the team/workgroup goals might be to develop and strengthen relationships with existing clients. When a goal is defined, the team will then list the activities or tasks that need to be undertaken to achieve this goal.

The team or workgroup may also have a plan, such as a strategic plan, for how to achieve these goals. It is important to remember that you are not working in isolation nor are you working individually. Every task you undertake in the organisation is designed to achieve higher goals: both team/workgroup and organisational goals.

Reviewing the team’s/workgroup’s goals and plans helps you to understand how your role, responsibilities and tasks contribute to the achievement of these goals. The documents that you can access to learn more about team/workgroup goals and plans include:

strategic plans

performance plans

budgets and forecasts.

When planning to achieve work goals and identify tasks, the important thing to remember is that your tasks and goals will enable and promote the achievement towards team/workgroup goals.

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Activity 1.3�. Access your position description (or a similar document for an organisation). Identify how the responsibilities and tasks in your position description contribute to achievement of team/workgroup goals.

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Organisational goalsAny established goals and plans, whether individual or team/workgroup goals, are a reflection of the organisation’s vision, plans and goals: what the organisation wants to achieve in the short-, medium- and long-term future. The organisation’s goals and plans will determine the team’s/workgroup’s goals and plans, as well as individual goals, plans, roles and responsibilities.

For example, the organisation’s goal might be to increase overall customer satisfaction to 95 per cent.

You will notice that the example of the team goal mentioned previously reflects this organisation’s goal.


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It is important that you understand how your role and responsibilities fit into the team’s/workgroup’s and organisation’s goals and plans. This information may be provided to you when you are inducted into an organisation. When you understand how your tasks fit into the team and organisational goals, you begin to see the ‘bigger picture’ and can work more effectively because you understand why you are completing certain tasks.

For example, one of your tasks may be to follow-up customer phone calls within 48 hours. When you identify the organisation’s goals, you can see that this practice is part of the organisation’s goals to achieve 95 per cent customer service satisfaction.

You are employed to assist the team or workgroup and organisation achieve their goals, plans and vision. You must largely forego your own needs and wishes so that you can make a productive and effective contribution to the organisation. This is not to say that your needs and wishes will be ignored, as personal development is important to the growth of any organisation. However, if, for example, you want to complete education or training, your team or workgroup and the organisation must see how the training will improve their, as well as your own, progress towards achieving their goals and plans.

Activity 1.4�. Access a document that outlines the team’s/workgroup’s goals for an organisation. Identify how your responsibilities and tasks will contribute to achievement of the organisation’s goals.

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Negotiating with others to complete tasks

Depending upon your role in the organisation, you may or may not have the flexibility to determine which tasks you carry out. Your manager may delegate tasks to you, or you may need to follow rigid processes and procedures. Further, you may have set or regular tasks that you need to attend to during your work hours.

In other situations, it may be necessary to negotiate your tasks with colleagues. Regular team meetings provide an opportunity to discuss tasks to be completed. Tasks to be completed may be decided by the team as a whole, or your manager may allocate tasks to each team member. Where the team decides who will complete certain tasks, you may then negotiate with your colleagues about who will complete certain tasks and when they will be completed.

Negotiating effectivelyNegotiation is a process whereby all interested parties collectively decide and agree on an outcome that is acceptable to all parties (a ‘win-win’ situation).


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Negotiation in this situation means identifying the tasks that need to be completed and identifying who will complete each task. Negotiating may also mean defining the timeframes for a task to be completed. Negotiation of tasks usually occurs during team meetings.

For example, a colleague asks you to conduct a mail-out by the end of the day. However, you have a number of more urgent tasks to complete. Therefore, you could negotiate to do the task first thing the next morning, or ask the colleague to complete one of your more urgent tasks.

Negotiating work goals and plans in the workplace with your colleagues requires identifying the tasks that need to be completed to achieve certain goals, and planning who will be responsible for specific tasks and actions.

When negotiating to undertake certain tasks, you should consider:

your experience and abilities to complete a task

the complexity of the task

the time required to complete the task

your existing work commitments, and whether you will have the time needed to effectively complete the task.

If you find that you have been allocated tasks with which you have little experience or skill, or your current workload may make it difficult for you to complete a set task within the required time, you must let your colleagues and/or your manager know immediately. You may want to impress your manager and colleagues, but if you fail to complete the task effectively, this may result in costing your team, and the organisation, valuable time and resources.

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Case study 1.5You are negotiating with your team to identify who will complete certain tasks in an upcoming project. You are confident in your ability to use the organisation’s database, and offer to complete the required data entry for the task. However, one of your colleagues feels that you don’t have the experience required to do this task.

�. Prepare a response to your team identifying three benefits of giving you this task (that is, what you will bring to the task, and how it will benefit your team and you).

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�. At the team meeting, your manager lets the team know that one of the team members will be away from work for the next few days for personal reasons. The manager needs to redistribute some of the more important tasks to the rest of the team. She nominates you to undertake the weekly Marketing Reports, however, as you have never attempted this task before, you feel that it would take up too much of your time, and impact on your other responsibilities.


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Planning your work

When you have agreed to complete certain tasks, or have been allocated tasks by your manager, you must have a clear idea about your current workload and ensure that any tasks you agree to can be completed by the required date and without compromising your current tasks. Planning your work involves:

identifying deadlines and timeframes

reviewing your current workload

‘chunking’ large tasks

identifying required and available resources

prioritising your tasks.

Identifying deadlines and timeframesTo plan your work effectively, you firstly need to know the deadline and timeframe for allocated tasks. A deadline is the due date or end date for when a task must be completed. A timeframe is the amount of time you have to complete a task.

For example, the task is due in two weeks (deadline), but you have only two hours to complete the task (timeframe).

Knowing the deadline and timeframe for a particular task allows you to identify the most urgent or most important tasks. You can find out when a task is due by asking your manager or the staff member who allocated the task to you. When you know the deadline, you can identify the amount of time you have to complete a task. You can then estimate (guess) the time it will take to complete a task. Having this information will help you to plan when you can complete the task by the due date, as well as being able to consider where it will fit in with your current workload.

With an understanding of when tasks are due, you can review your current workload and then prioritise it. Make sure that your deadlines are realistic and achievable by considering additional workload, unexpected difficulties and technology breakdowns.

Reviewing your workloadAs well as identifying deadlines and timeframes for allocated tasks, you must also review your current workload and ensure that you can complete allocated tasks.

You may need to clarify with your team leader/manager or relevant team member about when certain tasks are due, or to establish the importance and urgency of regular tasks.

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Prepare a response to your manager outlining your concerns, and identify and negotiate an alternative solution.

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For example, your manager asks you to complete an urgent task. However, this means two of your regular tasks won’t be completed until the following day. You tell your manager and she says that it will be fine to leave the regular tasks until the following day.

Breaking tasks into chunksWhere you have been allocated a complex or large task, it may help you to break the task into sub-tasks, or smaller tasks, and then to allocate deadlines and timeframes to each sub-task. This approach works well when you are unsure about how to begin a task, and it also makes the task more manageable.

Task: Complete and distribute staff newsletter each Friday afternoon

Sub-tasks: �. Collect final copy from each Departmental Manager

�. Desktop-publish newsletter in Word

3. Send to colleague for proofreading

4. Seek approval from manager for final copy

5. Photocopy newsletter

6. Distribute the newsletter to each staff member

Identifying resourcesEach task requires resources to help you to complete the task, such as:

people: you may require help from a colleague to complete a task

time: you are allocated a certain amount of time to complete a task

stationery: you will require stationery to help you to complete a task, such as paper, pens, etc.

equipment: to complete a task, it is likely that you need equipment, such as a photocopier, for the job

technology: you will most likely need to use a computer and software programs to help you achieve the task

templates: are pre-formatted files used by organisations, and they save the user time as all the elements in the file are already formatted.

Make sure you have the resources you need to complete a task before you begin a task. Give yourself adequate time between planning the task and beginning the task to seek out the necessary resources. That is, don’t leave it to the last minute!

For example, if your computer has been taken for repair, then you will need to organise using a colleague’s or spare computer so you can print the staff newsletter.

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Dependent tasksWhen planning to complete tasks, you should also consider whether a task is dependent on another task or activity before it can be completed. You might be waiting on a response from a colleague before starting a task, or you may need to order stationery or organise resources before you can begin a task. When planning timeframes, consider whether the task is dependent on other factors.

For example, you are instructed to prepare a promotional mail-out to existing clients. Before you can complete this task, you need the final draft letter from your manager, and you need to make sure that you have enough letterheads and envelopes to complete the task. This means that two new tasks have been created: checking stationery and ordering more stationery if required; and following up with your manager to collect the final draft.

Activity 1.6�. For each of the following pairs of tasks, identify which is the most important or most urgent:

Task Task

AOpening and distributing the mail

B Making a cup of coffee

AProducing the team meeting minutes

BOrganising your manager’s flight for tomorrow morning

ASending an e-mail to the receptionist about the next social club event

BPhotocopying the staff newsletter for distribution in two days

A Ordering stationery for the team BPreparing the PowerPoint presentation for this afternoon’s meeting

AContacting a client about their complaint

BEnrolling yourself in a computer course

ACollecting outgoing mail from the team

BFollowing-up with a colleague about their task requirements


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�. You have three days to complete the following tasks. Allocate deadlines and expected timeframes for each task. Identify the resources needed to complete each task.

Goal:Complete and distribute staff newsletter each Friday afternoon

Due DateExpected Timeframe

Resources

Tasks:Collect final copy from each Departmental Manager

Desktop-publish newsletter in Word

Send to colleague for proofreading

Seek approval from manager for final copy

Photocopy newsletter

Distribute the newsletter to each staff member

3. Identify the sub-tasks of the following routine tasks:

a) Organise the team meeting ___________________________________________________________________

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b) Conduct promotional mail-out ___________________________________________________________________

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Prioritising your tasks

Prioritising your tasks involves looking at the tasks you have and/or have been given, and assigning a priority level to each task. Prioritising work tasks can help you to become more organised, as you know exactly what you need to do and by when, as well as being more efficient within the organisation, as less time is wasted jumping from one task to another.

To prioritise your tasks, examine what is important in your workload, and then rank each task in order of priority from most important to least important. You will feel rewarded knowing that you are tackling the most important areas first, and feel less stressed when it comes to managing the less important tasks. For this practice to be successful, you must have a clear idea of timeframes allocated to each task.

For example, opening the mail, while important, is not as urgent as finalising your manager’s PowerPoint presentation for the team meeting in 30 minutes.

If you are not sure which tasks are most important, refer to the deadlines and timeframes for each task. Make sure that you consult with your manager to identify tasks you are required to complete.


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Task priority can be categorised as follows:

A = Must do; most important or urgent tasks.

B = Should do, but only after attending to urgent and important tasks.

C = Could do, but not important or urgent.

Activity 1.7�. List the tasks that you complete as part of a normal day. Prioritise those tasks as either A, B or C.

Task A/B/C

For daily and regular tasks, identify the most important tasks, the time it takes to complete each task, and the latest possible time that each task can be completed. This will help you to reprioritise your tasks if more urgent tasks arise.

When prioritising tasks, also consider the following:

Be realistic when setting timeframes for each task. For a task that normally takes you only five minutes, add a few more minutes to this estimate. This enables you to manage interruptions and unexpected matters when they arise.

Understand when you work best. Each of us has blocks of time when we are most productive during the day. This is known as your biorhythm, or energy cycle. For example, you might work best in the morning or late afternoon, so tasks that require mental energy and focus are best completed at this time. You can plan your tasks around your biorhythm, such as focusing on tasks that require mental energy when you are most alert and focused.

Identify dependent tasks and tasks that form a larger task or project being handled by another employee or colleague. That is, if a team member depends upon you completing a task on time so that he or she can meet their deadlines, then these tasks are obviously a priority for early or on-time completion.

Coordinate tasks with others. Certain tasks may also require you to liaise and coordinate with others. You will need a little foresight to identify upcoming tasks that require input from others, and then to arrange a suitable time for you to meet to coordinate the tasks.

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TIPS:remember: everything takes longer than you think it will!

keep your schedule flexible! Many experts advise that you should allow at least two hours of unscheduled time per �4 hours.

Tools for managing your time effectivelyTo help you to organise and prioritise your work effectively, consider using the following tools:

‘To Do’ lists

electronic task managers

diary or calendar.

Using ‘To Do’ ListsA ‘To Do’ list is a daily schedule of tasks to be completed throughout the day, and includes the order of priority and time frames. This list will sit on your desk for easy reference. As each task is completed, the task is crossed off, or marked completed. Consider recording the time taken to complete each task for future reference.

A manual ‘To Do’ list also enables you to easily add new tasks as they arise.

TIP: A ‘Daily Task Sheet’ is included in Appendix One for your reference. Use or modify this sheet to suit your needs.

Electronic task managersPersonal organisation software, such as MS Outlook, contains task management facilities that allows you to record and keep track of your tasks. These task management facilities enable you to note deadlines, key people involved, and can send pop-up reminders at regular intervals.

You might even consider using electronic task tools in conjunction with a manual list. For example, you might update the electronic task tool at the end of each day, and print out for use the next day. As new tasks arise, they can be added to the list and updated in the system again at the end of the day.

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Fig. 1.1: The task manager in MS Outlook.


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Using a diary or calendarAs well as using a work schedule, a diary is another effective time management tool. A diary can be used to note meeting times, such as team or staff meetings, appointments, deadlines for projects, and other events that may impact on your ability to complete tasks. Diaries also act as a reminder of the possibility of upcoming work as a result of these meetings or appointments.

For example, you may need to set aside an hour after a team meeting to record and distribute the meeting minutes.

Diaries and calendars are available in either hard copy or electronic form. The medium you choose to organise your tasks will depend on your personal preference.

Organising your work areaAs well as organising your tasks, you also need to organise your work area. The state of your work area or workstation reflects your level of tidiness, cleanliness and organisation. This is especially important if your desk is exposed to clients, suppliers

Fig. 1.2: The calendar in MS Outlook.


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Activity 1.8�. Write a work schedule of tasks you are required to do for the next five days.

�. Record the deadline or due date for each task.

3. Record the approximate time it will take to complete each task.

4. Prioritise each of these tasks. You may need to liaise with your manager or colleagues to identify timeframes for each.

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and others in the team or workgroup. Organising your work area involves:

setting up trays, such as an ‘IN’ tray for incoming tasks, and an ‘OUT’ for completed tasks or outgoing mail

cleaning the work area at least once a week, such as on a Friday afternoon or when your energy is low, or when you need a break

filing papers and documents regularly. This makes it easy for you, as well as others, to locate important files when needed

clear out your trays regularly. It is a good idea to do this at the end of each day, to help you plan for your tasks the following day.

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Case Study – Chapter 1

You have started a new position as an Administrative Assistant with ‘InvestCo.’, a medium-sized service organisation that specialises in providing financial advice for retired people. You work as part of a team of five: three Senior Advisors and two Administrative Assistants who are employed to assist the Senior Advisors.

Many of your tasks are given to you by one or more Senior Advisors, and occasionally, you have to negotiate tasks with the other Administrative Assistant, Dean.

On Wednesday, you arrive at the office and begin to prepare your day. You have the following tasks carried over from the previous day:

a) Promotional mail-out to new target market; Due: Friday

b) Contact client: Mrs Jones to organise appointment with Advisor for Friday

c) Collect, open and distribute mail; Due: daily by 11am

d) Word process three letters to clients; Due: Thursday

e) Prepare staff meeting for next Monday morning; Due: Monday.

1. For each of the tasks listed above, prepare a work schedule showing that you have planned and prioritised your work as follows:

identify the sub-tasks for each task

list each task in order of priority

allocate a timeframe to each task

negotiate with Dean to help you to prepare the mail-out

identify the resources needed for each task.

During the day, the Senior Advisors instruct you to do the following:

order refreshments (tea, coffee, biscuits) for client meetings on Friday

contact Head Office and order more brochures and Product Disclosure Statements as soon as possible.

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Note the following:

stationery orders (including refreshments) are delivered within 48 hours

brochures and other material are usually delivered within five days by Head Office.

2. Reprioritise your tasks accordingly.

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Note: as you work through this Case Study, you will need to consider and use the principles and practices introduced in this section.

Activities linked to competencyThis table identifies which activities in this guide align directly to the performance criteria for this unit. Discuss with your teacher or assessor to identify which activities you need to complete to suit your learning situation.

Performance Criteria Activities1. Organise work schedule1.1 Negotiates and agrees upon work goals and plans with colleagues 1.5, CS1.2 Work goals and plans reflect the organisation’s and workgroup’s plans, responsibilities and accountabilities

1.4, CS

1.3 Assesses and prioritises workload within allocated timeframes 1.6, 1.7, 1.8, CS

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