sample - vetres · training and education support industry skills unit meadowbank a workbook for...

Training and Education Support Industry Skills Unit Meadowbank

A workbook for people undertaking entry units for Hairdressing

Version 1

Product Code: 2555

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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW

ACKNOWLEDGMENTS TAFE NSW – Community Services, Health, Tourism and Recreation Curriculum Centre would like to acknowledge the support and assistance of the following people in the production of this workbook:

Writer: Barbara Fallone, Teacher Contributors: Donna Colombini, Teacher; Donna Cooper, Teacher;

Gabriele Seidel-Wynne, Teacher; Jo Laforce, Teacher Coordinator: Julie Walker, Head Teacher

Program manager: Narelle Goiser, Program Manager Instructional designer/ editor:

Kate Robinson, Kate Robinson Media

Proofreader: Nina Paine, Written Right Stills photography: Addison West, Jo Laforce and Barbara Fallone The Salon character illustrations:

Jo Kay

Fact sheet illustrations Erin Cassidy

Thank you to the TAFE Institutes, teachers and students and to Rose Borg, Violetta Kola and Deahna Foti from Mink Hair + Spa who gave their time voluntarily for this resource.

Enquiries to TAFE NSW, Training and Education Support, Industry Skills UnitLocked Bag 6, Meadowbank, NSW 2114, phone (02) 9942 3200.

ISBN: 978-0-7348-9000-9

© The State of New South Wales, Department of Education and Training, TAFE

NSW, Community Services, Health, Tourism and Recreation Curriculum

Centre, 2007.

Copyright of this material is reserved to Community Services, Health, Tourism and

Recreation Curriculum Centre, TAFE NSW. Reproduction or transmittal in whole or

in part, other than for the purposes of private study or research, and subject to the

provisions of the Copyright Act, is prohibited without the written authority of

Community Services, Health, Tourism and Recreation Curriculum Centre, TAFE

NSW.

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TABLE OF CONTENTS

INTRODUCTION .................................................................................................................... 1

Aim ............................................................................................................. 1

How the Workbook is set out....................................................................... 1 Case studies .............................................................................................................. 2

About the icons ........................................................................................... 3

Helpful tips ................................................................................................. 4 Self-paced learning .................................................................................................... 4 Using the Workbook .................................................................................................. 4 How to answer short answer questions ...................................................................... 5

Assessment ................................................................................................. 6

Recognised Prior Learning .......................................................................... 7

UNIT 1: FOLLOW PERSONAL HEALTH AND SAFETY ROUTINES AT WORK ...................... 8

OH&S – Risk assessment ........................................................................... 10

Fact sheets: Handle and use chemicals safely ........................................... 11

Tips for: Handle and use chemicals safely ................................................. 22 Working with hazards – what can you do? “Prevention is better than cure!” ............. 22 Tips for safe working with chemicals ........................................................................ 22 Tips for how to look after yourself ............................................................................ 23

Activity 1: Handle and use chemicals safely .............................................. 24 Performance criteria ................................................................................................ 24 Case study .............................................................................................................. 24

Fact sheets: Handle hairdressing equipment safely ................................... 30

Tips for: Handle hairdressing equipment safely ......................................... 37 Checklist: Passing and handling equipment safely .................................................... 37

Activity 2: Handle hairdressing equipment safely ..................................... 38 Performance criteria ................................................................................................ 38 Case study .............................................................................................................. 38

Fact sheets: Practise personal hygiene ...................................................... 44

Tips for: Practise personal hygiene ........................................................... 47

Activity 3: Practise personal hygiene ........................................................ 48 Performance criteria ................................................................................................ 48 Case study .............................................................................................................. 48

Fact sheets: Practise healthy posture ....................................................... 53

Tips for: Practise healthy posture ............................................................. 58

Activity 4: Prastice healthy posture .......................................................... 59 Performance criteria ................................................................................................ 59 Case study .............................................................................................................. 59

Review exercises ....................................................................................... 63

Workplace task ......................................................................................... 66 Self-assessment quiz ............................................................................................... 66 Checklist: Personal protective equipment ................................................................. 67 Checklist: How to care for your hands ...................................................................... 67 Checklist: How to check your posture ...................................................................... 68

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Instructions: A. Prepare a colour .............................................................................. 68 Instructions: B. Clean the equipment used for a colour ............................................ 69

Skills Passport .......................................................................................... 70

Suggested responses: Follow personal health and safety routines at work . 72 Activity 1: Handle and use chemicals safely.............................................................. 72 Activity 2: Handle hairdressing equipment safely ...................................................... 73 Activity 3: Practise personal hygiene ........................................................................ 73 Activity 4: Practise healthy posture .......................................................................... 74 Review exercises ...................................................................................................... 74 Self-assessment quiz ............................................................................................... 74

UNIT 2: MAINTAIN AND ORGANISE WORK AREAS .......................................................... 75

OH&S – Risk assessment ........................................................................... 76

Fact sheets: Organise work areas .............................................................. 77

Tips for: Maintain and organise work areas ............................................... 82 Checklist: Setting up your work area ....................................................................... 82

Activity 1: Organise work areas ................................................................. 83 Performance criteria ................................................................................................ 83 Case study .............................................................................................................. 83

Fact sheets: Clean work areas ................................................................... 91

Tips for: Clean work areas ....................................................................... 102 Tips for cleaning work areas and equipment ........................................................... 102 Checklist: Safe use of cleaning and disinfecting products and equipment ............... 102 Tips for safe disposal of waste ................................................................................ 103 Checklist: Disposing of waste ................................................................................. 103

Activity 2: Clean work areas ................................................................... 104 Performance criteria .............................................................................................. 104 Case study ............................................................................................................ 104

Review exercises ..................................................................................... 110

Workplace task ....................................................................................... 113 Self-assessment quiz ............................................................................................. 113 Instructions: Prepare the work area for a haircut ................................................... 114

Skills Passport ........................................................................................ 116

Suggested responses: maintain and organise work areas ......................... 118 Activity 1: Organise work areas .............................................................................. 118 Activity 2: Clean work areas ................................................................................... 119 Review exercises .................................................................................................... 120 Self-assessment quiz ............................................................................................. 120

UNIT 3: PREPARE CLIENTS FOR SALON SERVICES ..................................................... 121

OH&S – Risk assessment ......................................................................... 122

Fact sheets: Gown and protect clients .................................................... 123

Tips for: Gown and protect clients .......................................................... 125 Tips for gowning up ............................................................................................... 125 Checklist: Gowning service .................................................................................... 125

Activity 1: Gown and protect clients ....................................................... 126 Performance criteria .............................................................................................. 126 Case study ............................................................................................................ 126

Fact sheets: Prepare hair for shampoo service ........................................ 131

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Tips for: Prepare hair for shampoo service .............................................. 141 General tips .......................................................................................................... 141

Activity 2: Prepare hair for shampoo service ........................................... 142 Performance criteria .............................................................................................. 142 Case study ............................................................................................................ 142

Fact sheets: Shampoo hair ...................................................................... 150

Tips for: Shampoo hair ............................................................................ 157 General tips .......................................................................................................... 157

Activity 3: Shampoo hair ........................................................................ 158 Performance criteria .............................................................................................. 158 Case study ............................................................................................................ 158

Fact sheets: Apply and remove treatment products ................................ 164

Tips for: Apply and remove treatment products ...................................... 167 Tips for applying and removing treatments ............................................................. 167 Tips for massage treatment .................................................................................... 167

Activity 4: Apply and remove treatment products ................................... 168 Performance criteria .............................................................................................. 168 Case study ............................................................................................................ 168


Workplace task ....................................................................................... 179 Self-assessment quiz ............................................................................................. 179 Checklist: Shampoo procedure............................................................................... 180 Checklist: Preparing for treatment application ........................................................ 181 Checklist: Treatment procedure ............................................................................. 182 Instructions: Prepare clients for salon services ....................................................... 182

Skills Passport ........................................................................................ 184

Suggested responses: Prepare clients for salon services .......................... 186 Activity 1: Gown and protect clients ....................................................................... 186 Activity 2: Prepare hair for shampoo service ........................................................... 187 Activity 3: Shampoo hair ........................................................................................ 188 Activity 4: Apply and remove treatment products .................................................... 189 Review exercises .................................................................................................... 190 Self-assessment quiz ............................................................................................. 190

UNIT 4: DRY HAIR TO SHAPE ......................................................................................... 191


Fact sheets: Consult with senior operator and prepare for service .......... 194

Tips for: Consult with senior operator and prepare for service ................ 198 Working with your senior operator ......................................................................... 198 Working with clients .............................................................................................. 198 OH&S and care of tools and equipment .................................................................. 198

Activity 1: Consult with senior operator and prepare for service ............. 199 Performance criteria .............................................................................................. 199 Case study ............................................................................................................ 199

Fact sheets: Complete dry ...................................................................... 208

Tips for: Complete dry ............................................................................ 213 Client range for service .......................................................................................... 213 Do‟s and Don‟ts for dry hair to shape ..................................................................... 213

Activity 2: Complete dry ......................................................................... 214 Performance criteria .............................................................................................. 214

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Case study ............................................................................................................ 214

Fact sheets: Finish hair .......................................................................... 219

Tips for: Finish hair ................................................................................ 221 Finishing products ................................................................................................ 221 Communication ..................................................................................................... 221

Activity 3: Finish hair ............................................................................. 222 Performance criteria .............................................................................................. 222 Case study ............................................................................................................ 222


Workplace task ....................................................................................... 228 Self-assessment quiz ............................................................................................. 228 Checklist: Tools, electrical equipment and styling aids ........................................... 229 Checklist: Safe use of electrical equipment ............................................................. 229 Checklist: Preparation before you commence your work ......................................... 230 Checklist: Questions to ask before using finishing techniques ................................ 230 Instructions: Dry hair to shape .............................................................................. 231

Skills Passport ........................................................................................ 232

Suggested responses: dry hair to shape ................................................... 234 Activity 1: Consult with senior operator and prepare for service ............................. 234 Activity 2: Complete dry ......................................................................................... 235 Activity 3: Finish hair ............................................................................................ 236 Review exercises .................................................................................................... 236 Self-assessment quiz ............................................................................................. 236

UNIT 5: ASSIST COLLEAGUES PROVIDING MULTIPLE SALON

SERVICES AS A TEAM MEMBER ................................................................................... 237


Fact sheets: Communicate with hairdressing work team colleagues ........ 240

Tips for: Communicate with hairdressing work team colleagues .............. 247 Rules of thumb for working in a small group in a busy workplace .......................... 247 Code of ethics ........................................................................................................ 247

Activity 1: Communicate with hairdressing work team colleagues .......... 248 Performance criteria .............................................................................................. 248 Case study ............................................................................................................ 248

Fact sheets: Provide service to colleagues ............................................... 254

Tips for: Provide service to colleagues .................................................... 256 Advantages of being part of a team ......................................................................... 256 To be an effective member of a team ....................................................................... 256

Activity 2: Provide service to colleagues ................................................. 257 Performance criteria .............................................................................................. 257 Case study ............................................................................................................ 257

Fact sheets: Work in a team ................................................................... 264

Tips for: Work in a team .......................................................................... 276 Do‟s and Don‟ts of feedback ................................................................................... 276

Activity 3: Work in a team ...................................................................... 277 Performance criteria .............................................................................................. 277 Case study ............................................................................................................ 277


Workplace task ....................................................................................... 286

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Self-assessment quiz ............................................................................................. 286 Instructions: Assist colleagues providing multiple salon services ............................ 287

Skills Passport ........................................................................................ 290

Suggested responses: Assist colleagues providing multiple salon services as a team member ....................................................................................... 292

Activity 1: Communicate with hairdressing work team colleagues .......................... 292 Activity 2: Provide service to colleagues .................................................................. 293 Activity 3: Work in a team ...................................................................................... 294 Review exercises .................................................................................................... 295 Self-assessment quiz ............................................................................................. 295

GLOSSARY ...................................................................................................................... 296

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8 The Salon Workbook


WRHCS205A

FOLLOW PERSONAL

HEALTH AND SAFETY ROUTINES AT WORK

UNIT 1

Fact sheets and activities contained within this unit will assist you to become competent in the following skills:

Handle and use chemicals safely

The symptoms, causes and common forms of occupational contact dermatitis are recognised and preventative routines are implemented according to

workplace procedures.

Protective gloves are worn for hairdressing chemical services according to manufacturer's product safety data sheets and workplace operator safety

procedures.

Facial masks and goggles are worn when mixing colour and/or lightening products where indicated in relevant legislation, manufacturer's product

safety data and according to workplace operator safety procedures.

Skin protective barrier creams are applied regularly to protect skin in regular contact with water and shampoo.

Cleaning and disinfecting products are diluted according to manufacturer's instructions and protective gloves are worn where indicated by manufacturer's product safety data sheets and workplace operator safety

procedures.

Handle hairdressing equipment safely

Scissors are held with points away from the body and passed with handles away from the body.

Scissor blades are wiped with care away from the body and towards the point.

Disposable razor blades are removed and replaced according to workplace safety procedures.

Used blades are disposed of according to relevant legislation and safe workplace practices.

Electrical sockets are switched off when inserting and removing plugs on thermal equipment.

Equipment with loose wires is discarded and reported according to workplace maintenance procedures.

Practise personal hygiene

Hands are washed thoroughly with antibacterial cleanser before and after client contact.

Relevant legislation and regulations are implemented after contact with

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Unit 1: Follow personal health and safety routines at work 9


infectious disorders.

Practise healthy posture

Posture-supportive closed-toe footwear is worn in the workplace.

Client chairs are adjusted up or down where possible to avoid operator bending.

Straight back and shoulders with bending from the knees where required is consistently demonstrated.

To complete this unit it is recommended that you read the fact sheets and complete all the activities in each section:

Handle and use chemicals safely – fact sheets and activity 1

Handle hairdressing equipment safely – fact sheets and activity 2

Practise personal hygiene – fact sheets and activity 3

Practise healthy posture – fact sheets and activity 4.

When you have completed each of these sections, check your work in the activities against the suggested responses. There are also some review exercises for you to complete. When you are ready, you can attempt the:

Workplace task

Skills Passport.

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OH&S – RISK ASSESSMENT

Prior to completing any service in a hairdressing salon and/or at TAFE it is important to be aware of the risks involved. By law it is the responsibility of the facilitator and student to minimise Occupational Health and Safety (OH&S) risks. The risk assessment below identifies potential risks when following a personal health and safety routine at work. It includes an explanation of the safety measures required to ensure your own safety and the safety of others.

Hazard Risks Safety measures

Electrical equipment

Electric shock

Fire

Electrocution

Burns

Make sure power cords are in good condition.

Electrical appliances should be inspected

regularly by an electrician and tagged.

Do not use electrical equipment near

water.

Apply correct handling method and follow advice on the safe handling of equipment.

Chemicals Could burn skin

Carcinogenic

Eye burn

Ruin clothing

Dermatitis

Wear gloves.

Wear a dust mask.

Wear goggles.

Wear an apron.

Use barrier cream.

Bleach Carcinogenic

High acidity

Always wear a dust mask.

Always wear gloves, a mask and goggles.

Disinfectant

and cleaning

products

Increase the risk of

various health

problems

including

inhalation and dermatitis

Always read manufacturer‟s instructions

on how to use products.

Wear personal protective equipment (PPE) when using products.

Check the Manufacturer‟s Safety Data

Sheets (MSDS).

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Unit 1: Follow personal health and safety routines at work 11


FACT SHEETS

ELEMENT 1: HANDLE AND USE CHEMICALS SAFELY

1.1 The symptoms, causes and common forms of occupational contact dermatitis are recognised and preventative routines are implemented according to workplace procedures

Dermatitis

Work-related dermatitis is a skin condition caused by things that people touch. In hairdressing the hands are the most commonly affected part of the body.

Hairdressers have been identified as an occupational group who are greatly at risk of contracting skin disorders, especially hand dermatitis. The term generally applies to inflammation of the skin, usually from exposure to irritants.

(Source unknown)

Dermatitis

What is dermatitis?

Dermatitis is a skin inflammation, caused by exposure to irritants.

There are three types of dermatitis you need to be aware of:

1) irritant contact dermatitis

2) allergic contact dermatitis

3) contact urticaria.

Irritant contact dermatitis

The most common form of dermatitis is irritant contact dermatitis. This is a toxic reaction of the skin and can be reduced by the wearing of gloves and moisturising the skin with the appropriate hand creams.

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Irritant contact dermatitis can be caused by continual use of water, shampoo, conditioner, cleaning aids and chemicals.

Allergic contact dermatitis

Allergic contact dermatitis is a reaction to dyes, tints, perm solution and bleaches. Prevention is the key here. A chemical irritant known as a „sensitiser‟ causes allergic dermatitis, for example phenylendiamine in hair colouring and persulphate salts in bleach powders.

This condition may take longer to develop and causes a mild to severe dermatitis or eczema.

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