sample training and knowledge transfer plan

8/12/2019 Sample Training and Knowledge Transfer Plan

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EENDND--USERUSERTTRAININGRAININGPPLANLAN

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TABLE OF CONTENTS

1 INTRODUCTIONS..........................................................................................................4

1.1 SCOPE...................................................................................................................................................... .41.2 GOALS..................................................................................................................................................... .5

1.3 OBJECTIES............................................................................................................................................. .!

2 ASSUMPTIONS................................................................................................................7

2.1 CRITICALASSU"PTIONS# SIG"AI"PLE"ENTATIONSCOPE...................................................................$2.1.1 Business Process Owners and Change Management will:.............................................................72.1.2 The Business Process Owners will:.................................................................................................7

2.1.3 The Training Team will:..................................................................................................................7

2.1.4 Endusers will:................................................................................................................................7

3 SIGMA TRAINING PROGRAM....................................................................................8

3.1 TRAININGLIFECYCLE.............................................................................................................................%3.2 "AJOR"ILESTONES................................................................................................................................3.3 ANALY'EP(ASE....................................................................................................................................10

3.3.1 !eli"era#le $tatus.........................................................................................................................1%3.3.2 Training Team &e'uirements.........................................................................................................12

3.4 ACCESSTOESPO FACILITIESANDWORKSTATIONS............................................................................123.5 TRAININGTEA"ROLEDEFINITION)SKILLSET..................................................................................... .13

3.(.1 Training )ogistics Coordinator.....................................................................................................13

3.(.2 Training Team )eads.....................................................................................................................13

3.(.3 Training Technical Editors............................................................................................................133.(.4 Training !e"elo*ers......................................................................................................................13

3.(.( +nstructors.....................................................................................................................................14

3.(., &esources.......................................................................................................................................143.(.7 Process Team &e'uirements -nalsis............................................................................................1(

3.(./ +nstructor0!e"elo*er &e'uirements..............................................................................................1(

3.(. Training $olution !esign..............................................................................................................1(

3.(.1% Training )ogistics..........................................................................................................................1,3.(.11 Training -dministration................................................................................................................1,

3.5.11.1 R*+/ D*..........................................................................................................................1!3.5.11.2 C*/*6 A67/..................................................................................................................1!3.5.11.3 R*+ P 8 C9 :POC;........................................................................................................1$

3.(.12 um#er and )ocation o Endusers..............................................................................................17

3.(.13 -ntici*ated Training !ates or ersion 1.%...................................................................................1/

3.(.14 Training &oom &e'uirements........................................................................................................13.(.1( 5acilit +n"entor -ssessment.......................................................................................................2%

3.(.1, 5acilit and +nstructor &e'uirements............................................................................................213.5.1!.1 F9< R*=>/*7*..........................................................................................................................213.5.1!.2 I/>9/ 6 S"E S>??/ R*=>/*7*.........................................................................................21

3.(.17 Tentati"e $cheduling !eadlines....................................................................................................22

3.(.1/ BoltOn $stem Training...............................................................................................................22

3.! DESIGN.................................................................................................................................................. .233.,.1 Pro6ect Planning and Coordination..............................................................................................2(

3.,.2 +ntegration and Pro6ect Management o the $igma Training Pro6ect...........................................2(

3.,.3 Pro6ect and Training Communications Planning..........................................................................2(

3.,.4 !esign !etailed Pro6ect Plan........................................................................................................2(3.,.( !esign Protot*es.........................................................................................................................2,

3.,., !esign Tools..................................................................................................................................2,

3.,.7 Training +nstance &e'uirements....................................................................................................2,

3.,./ Content -**ro"al Process and !ocument Control.......................................................................2/

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3.,. -ccess to --+& Process Team Mem#ers...................................................................................2/

3.,.1% Business $cri*t Control Procedures..............................................................................................2/

3.,.11 Change Control or Com*leted !ocumentation............................................................................2/

3.,.12 5ile $tructure and )ocation...........................................................................................................23.$ DEELOP"ENTP(ASE........................................................................................................................... .30

3.$.1.1 T/+ "*/ D*@*?7* P/9* 6 C+* C/..................................................................31

3.7.2 Training and Curriculum !e"elo*ment........................................................................................32

3.7.3 Basic 5oundation Training Materials...........................................................................................323.7.4 Business Process O"er"iew Training Materials............................................................................32

3.7.( &ole Based Training Materials.....................................................................................................32

3.7., !e"elo*ment o E"aluation Materials...........................................................................................333.$.!.1 F**69 E@>..............................................................................................................................333.$.!.2 P*/8/79* A*7* E@>......................................................................................................333.$.!.3 OJT P*/8/79* A*7*..................................................................................................................33

3.% DELIERP(ASE.....................................................................................................................................343./.1 !eli"er $trateg...........................................................................................................................34

3./.2 !eli"er Methods..........................................................................................................................3(

3./.3 Training rou*s............................................................................................................................3(3./.4 5acilities Contingenc Plan..........................................................................................................3(

3.%.4.1 T/@*+ C/7................................................................................................................................35

3.%.4.2 N* C/7......................................................................................................................................353./.( Training !eli"er $u**ort.............................................................................................................3,

3./., Training !eli"er $u**ort.............................................................................................................3,3. EALUATEP(ASE.................................................................................................................................. .3$3.10 TRAININGSTRATEGYISSUES& CONCERNS.......................................................................................... .3%

4 KNOWLEDGE TRANSFER STRATEGY..................................................................39

4.1 SCOPE.................................................................................................................................................... .34.2 GOALS................................................................................................................................................... .34.3 OBJECTIES........................................................................................................................................... .34.4 CRITICALASSU"PTIONS........................................................................................................................34.5 K NOWLEDGETRANSFERPRINCIPALS.....................................................................................................40

4.(.1 &oles and &es*onsi#ilities.............................................................................................................4%

4.! SIG"ALEADERS(IP............................................................................................................................... .404.$ K NOWLEDGETRANSFERSTRATEGY...................................................................................................... .42

5 REFERENCE MATERIALS.........................................................................................43

6 LIST OF ACRONYMS...................................................................................................44

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3.&.1* 5acilit and )nstructor $e%uirements

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)raining "nstance

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33/44



3.+.* e!elo(ment o E!aluation Materials

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Page 33


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3.% D*@*/ P*

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Page 34


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P"#&*(( E@/*"!(- P/9* E?*/ /* * ?*?* >6*/6 * NAAIR >* ?/9** >9 * ?/9* */ 6 ?/9* *7 7*7*/. T** ?*?* >??/ * 8>9 /+ < 8*6+?/9*-/**6 =>* 6 + * 6*@*?7* 8 /+ 9>//9>>7.

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3..& Training eli!er #u((ort

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