San José State University

Lucas College and Graduate School of Business

School of Global Innovation and Leadership Department

Business 140, Fundamentals of Operations Management

Spring, 2017, Section 03

Course and Contact Information

Instructor: Seung Jun Lee

Office Location: BT 363

Telephone: 408-924-5968

Email: seungjun.lee@sjsu.edu

Office Hours: MW 3:00PM – 4:00 PM or by appointment

Class Days/Time: MW 1:30PM – 2:45PM

Classroom: BBC226

Course Description

This course is an introduction to the field of Operations Management (OM). OM addresses the design, operation, and continuous improvement of the network of business operations that produce and deliver products and services. The course will cover fundamental OM tools and principles such as operations and competitive strategy, product and process design, forecasting, planning, inventory management, total quality management, quality control, supply chain management, and transportation management, which are critical to the success of any business in a competitive marketplace. Emphasis will be given both to the qualitative understanding of various production processes and service systems and to the quantitative analysis of problems arising in the management of operations both, at the local and enterprise level.

Course Learning Outcomes (CLO) Upon successfully completing this course, you should be able to:

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1. Determine the best operations and supply chain strategy for a firm.

2. Calculate productivity and explain why it is important.

3. Schedule a project and monitor its progress with respect to meeting its due dates.

4. Apply process analysis and bottleneck analysis to increase efficiency.

5. Determine which process strategy is appropriate for a given operations and supply chain strategy.

6. Explain the role of quality in a successful organization and how quality contributes to that success.

7. Evaluate whether outsourcing is appropriate for a particular business function.

8. Compute forecasts using basic techniques and measure forecast accuracy.

9. Analyze a business’ practices to determine what inventory model applies.

10. Calculate optimal inventory policies in various models.

Required Texts/Readings

Operations & Supply Management (14th edition) by Jacobs and Chase. McGraw – Hill Irwin.

1. Hard-Cover (ISBN: 0078024021) OR

2. Loose-Leaf with Access Card (ISBN: 9780077724986)

Students choosing to use an earlier edition should compare their book to the 14th edition to determine what material they are missing and inconsistencies between the editions. An electronic version of this book is available via www.mcgrawhillcreate.com/shop. By entering 0078024021 in the search bar, students will have the option of purchasing the eBook.

Web: http://highered.mcgraw-hill.com/sites/0078024021/information_center_view0/ (select Student Edition). There is a drop-down menu to select a chapter. Doing so reveals many materials related to the chapter: study guide, glossary, review, Excel templates, quiz, web links, and interactive tutorials for quantitative problems.

Course Requirements and Assignments Assignments

Two take home assignments will be given during the semester, with each worth 20 points. Late submission will be penalized followed by the late work policy.

Quizzes

Five quizzes will be completed in class, with each worth 10 points. The four highest scores will be included in your final grade. Not being in class when a quiz is given is not an excuse for missing that quiz. Quizzes missed due to unexcused absence cannot be made up. You cannot use your electric devices (Laptop, Smartphone, or Tablet PC,...) during the quiz hours.

Exam Information

The first two exams are in-class (75 minutes), each worth 100 points. The third exam takes place during the final exam period, and is a 120-min exam, worth 120 points. Each exam is closed book and closed notes. The instructor will provide a sheet of mathematical formulas and statistical tables needed for the exams. You must bring a picture ID, pencil,

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large/gray Scantron sheet and calculator to each exam. You may NOT use a cell phone or any other electronic communication device as a calculator. If you look at your cell phone, pager, MP3 player, or other electronic communication device during a test, you will make a ZERO on that test.

Make-up Policy

If an absence is excused, the student will be allowed to make up work within 30 calendar days from the last day of the absence. To be excused the student must notify the instructor in writing (acknowledged e-mail message is acceptable) prior to the date of absence, and provide appropriate documentation for the absence. In cases where advance notification is not feasible (e.g. accident or emergency) the student must provide notification by the end of the second working day after the absence, including an explanation of why the notice could not be sent prior to the class. The reasons absences are considered excused by the university are listed below. Failure to notify and/or document properly may result in an unexcused absence. Falsification of documentation is a violation of the University Academic Integrity Policy F15-7.

Late Work Policy

Homework assignments or projects turned in late will be discounted by 10% per day. "Late" means submitting an assignment or project any time after the assignment has been collected in class by the instructor. Projects and assignments turned in more than 72 hours late will not be graded.

Grading Information These are the only points for this class. There will be no extra credit available for outside work. Grades for assignments, quizzes, and tests will be listed on Canvas. If the grade on the Canvas is incorrect, present the graded paper to the instructor within two weeks of its return so that the grade can be corrected. No such corrections will be accepted after two weeks.

Task % of Course Grade First Mid Term Exam 25% (100/400) Second Mid Term Exam 25% (100/ 400) Quizzes (Best 4 out of 5) 10% (40/400) Take home assignments 15% (60/400)

Final Exam 25% (100/400)

Total 100% (400/400)

Determination of Grades

Minimum Points Required (Percentage) Grade

360 and Above (90% and above) A 359-350 (less than 90% - 87.5%) A-349-340 (less than 87.5% - 85%) B+ 339-320 (less than 85% - 80%) B 319-310 (less than 80% - 77.5%) B-

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309-300 (less than 77.5% - 75%) C+ 299-280 (less than 75% - 70%) C 279-270 (less than 70% - 67.5%) C-269-260 (less than 67.5% - 65%) D+ 259-250 (less than 65% - 62.5%) D 249-240 (less than 62.5% - 60%) D-239-0 (below 60%) F

Classroom Protocol

Lucas College and Graduate School of Business: Program Goals and Class room policy http://www.sjsu.edu/cob/Students/policies/index.html

Eating: Eating and drinking (except water) are prohibited in the Boccardo Business Center. Students with food will be asked to leave the building. Students who disrupt the course by eating and do not leave the building will be referred to the Judicial Affairs Officer of the University. Note: Hats will not be worn in the classroom.

Cell Phones: Students will turn their cell phones off or put them on vibrate mode while in class. They will not answer their phones in class. Students whose phones disrupt the course and do not stop when requested by the instructor will be referred to the Judicial Affairs Officer of the University.

Computer Use: Students use computers only for class-related activities. These include activities such as taking notes on the lecture underway, following the lecture on Web-based PowerPoint slides that the instructor has posted, and finding Web sites to which the instructor directs students at the time of the lecture. Students who use their computers for other activities or who abuse the equipment in any way, at a minimum, will be asked to leave the class and will lose participation points for the day, and, at a maximum, will be referred to the Judicial Affairs Officer of the University for disrupting the course. (Such referral can lead to suspension from the University.) Students are urged to report to their instructors computer use that they regard as inappropriate (i.e., used for activities that are not class related). No recording devices may be used in the classroom.

University Policies

Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs’ Syllabus Information web page at http://www.sjsu.edu/gup/syllabusinfo/”

Lucas College and Graduate School of Business:

Mission: We are the institution of opportunity in Silicon Valley, educating future leaders through experiential learning and character development in a global business community and by conducting research that contributes to business theory, practice and education.

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BUS140 / Fundamentals of Operations Management, Fall 2016, Section 09 Course Schedule

List the agenda for the semester including when and where the final exam will be held. Indicate the schedule is subject to change with fair notice and how the notice will be made available.

Course Schedule

Week Date Topics, Readings, Assignments, Deadlines

1 Jan. 30 Introduction to Supply Chain, Ch. 1 and Syllabus

1 Feb. 01 Strategy in Operations, Ch. 2

2 Feb. 06 Design of Products and Services, Ch. 3 (42-56)

2 Feb. 08 Project Management 1, Ch. 4 (72-82, 85-95), Quiz #1

3 Feb. 13 Project Management 2, Ch. 4 (72-82, 85-95)

3 Feb. 15 Strategic Capacity Management, Ch. 5 (109-116, 119-121), HW #1 is assigned

4 Feb. 20 Learning Curves, Ch. 6 (129-140), Quiz #2

4 Feb. 22 Review 1

5 Feb. 27 Exam 1

5 Mar. 02 Process Design and Analysis 1, Ch. 11 (262-284)

6 Mar. 06 Process Design and Analysis 2, Ch. 11 (262-284)

6 Mar. 08 Process Design and Analysis 3, Ch. 11 (262-284)

7 Mar. 13 Process Design and Analysis 4, Ch. 11 (262-284), HW #1 Due

7 Mar. 15 Services Process, Ch. 9 (200-215), Quiz #3

8 Mar. 20 Statistical Quality Control 1, Ch. 13 (316-333)

8 Mar. 22 Statistical Quality Control 2, Ch. 13 (316-333)

9 Mar. 27 Spring Recess

9 Mar. 29 Spring Recess

10 Apr. 03 Six Sigma Quality, Ch. 12 (295-302)

10 Apr. 05 Review 2

11 Apr. 10 Exam 2

11 Apr. 12 Forecasting 1, Ch. 18 (442-469), HW #2 is assigned

12 Apr. 17 Forecasting 2, Ch. 18 (442-469)

12 Apr. 19 Forecasting 3, Ch. 18 (442-469), Quiz #4

13 Apr. 24 Inventory Management 1, Ch. 20 (513-538),

13 Apr. 26 Inventory Management 2, Ch. 20 (513-538)

14 May. 1 Inventory Management 3, Ch. 20 (513-538)

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Week Date Topics, Readings, Assignments, Deadlines

14 May. 3 Inventory Management 4, Ch. 20 (513-538), Quiz #5

15 May. 8 Reading Day (No Class)

15 May. 10 Logistics, Distribution & Transportation Ch. 15 (374-387), HW #2 due

16 May. 15 Review 3

Final Exam

May. 22 Exam 12:15PM –2:30 PM

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