4 SANTAM SUSTAINABILITY REPORT 2012

T h i s i s S a n t a m

s antam is the leading short-term insurer in South

Africa with a market share exceeding 22%,

annualised gross written premium growth of

9.5% and market capitalisation at almost R20 billion. The

business is supported by a world-class contact centre

infrastructure, a thriving intermediary network and more

than 700 000 policyholders. The group has a subsidiary

that operates in Namibia and, through Santam Re, sources

business in other countries in Africa as well as in China,

India, Indonesia and Malaysia.

Along with its subsidiaries, the Santam group transacts all

classes of short-term insurance.

Santam has two wholly owned subsidiaries that operate

under their own licences and with independent brands:

MIWAY – offers personal lines insurance solutions direct

to clients; and

CENTRIQ – the second largest specialist cell captive

insurance company in South Africa.

Santam ltdiS a public company liSted on the JohanneSburg Stock exchange and a SubSidiary of Sanlam ltd.

Santam also partners with underwriting managers

to deliver specialist and niche insurance solutions

in a number of underwriting areas that include:

– marine;

– sectional title and share block properties;

– industrial and commercial property;

– risk solutions for professionals, executives

and business owners;

– hospitality and leisure;

– engineering;

– aviation;

– bonds and security;

– heavy commercial vehicles;

– crime and civil liability;

– travel insurance solutions;

– transport solutions such as minibus, midibus

and metered taxis; and

– legal expense insurance.

Santam group buSineSS unitS

miWaydirect

Santam inSurance Santam reWholeSale

Intermediated Traditional– Intermediaries – Outsourced – Strategic Partnerships– Referral – Agriculture – Namibia

Intermediated Specialist – Underwriting Managers – Centriq – Affinity

Claims Contact centres

Risk services

Corporate Support Services