sap cloud alm operations integration & exception monitoring · public markus bechler, sap cloud...

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Markus Bechler, SAP Cloud ALM Product Management, Customer Experiences & Solutions

June 30, 2020

SAP Cloud ALM – OperationsIntegration & Exception Monitoring

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Disclaimer


Introduction

Integration Monitoring

▪ Capabilities

▪ Additional Features

▪ Architecture

▪ Configuration Aspects

▪ Roadmap

▪ Early Adopter Care Program (EAC)

Agenda

Introduction


*This is the current state of planning and may be changed by SAP at any time.

Different strategic operations platforms for different target groups

Three strategic platforms to match customer reality!

SAP Cloud ALMavailable for hybrid customer solutions

SAP Focused Runavailable for hybrid customer solutions

SAP Solution Manageravailable for hybrid customer solutions

+SAP


SAP Cloud ALM – A brand-new, cloud-based ALM offering

For the intelligent enterprise

• for cloud-centric customers

• Manages cloud and hybrid solutions

• Supports all components of the Intelligent Enterprise

In the public cloud

• Rethought, newly designed, and built

on modern cloud technology

• Immediate consumption, always up to date

• Cost-efficient for customers

is cloud-native and open

SAP Cloud ALM

Fair Usage rights included with SAP Enterprise Support, cloud editions


SAP Cloud ALM for Operations – Planned functional scope

Consistency

Check Service

Exception

Monitoring

Service

Use case

services

Re-use

services

Infrastructure

services

Cross use

case services

Performance

Monitoring

Service

Integration

Monitoring

Service

Synthetic User

Monitoring

Service

Real User

Monitoring

Service

Business Process

Monitoring

Service

Job

Monitoring

Service

Alert Management

Service

Operation

Automation

Service

Analytics &

Intelligence

Service

Data Collection

Push Service

Data Collection

Pull Service

Landscape

Management

Service

Notification

Management

Service

Business Process

Improvement

Service

Configuration

Monitoring

Service

Business Service

Management

Service

Health Monitoring

Service

Root Cause

Analysis

Service

Intelligent Event

Processing

Service

Available with SAP Cloud ALM in May 2020

Integration

Monitoring

Service

Exception

Monitoring

Service

Integration Monitoring


What is Integration Monitoring?

▪ Ensures reliable data

exchange processes at

application level in cloud-

only and hybrid

scenarios

▪ Provides end-to-end

monitoring across

SAP cloud services

and applications based

on SAP Passport

mechanism

▪ Closes gap between

business and IT during

issue resolution process

(technical issue vs.

business issue)

SAP Cloud ALM

Integration

Monitoring

Cloud

On-Prem

SAP Cloud Platform

Integration

SAP

S/4HANA

SAP S/4HANA

Cloud

Capabilities


Which use capabilities are covered by Integration Monitoring?

Tracking

Monitoring

Alerting

Analytics

Search and track single

messages based on specific

business context attributes

like Order Number or

Campaign ID.

Get a detailed status

overview per cloud service or

application on

incoming/outgoing messages

for different interfaces

Inform integration scenario

owner about critical issues

during data exchange. Get

an overview on scenario

related alerts. Use forward

navigation to analyze the

alerts in the Alert Inbox.

Get an overview on

historical data for the

different integration types to

identify trends and compare

different time periods.


Integration Monitoring – Alert handling

Alerting

Are there integration scenario related issues?

Is the problem already known?

How can I correct the problem?


Integration Monitoring – Monitoring of integration scenarios

What is the current status of my integration scenario?

Monitoring


Integration Monitoring – Tracking of business documents

Tracking

Where is my message?


Integration Monitoring – Embedded analytics

How can I improve my integration scenario?

Analytics

*Analytics


Integration Monitoring Demo

https://calm-prod-eu10-rel-cloud-lob-integration.eu10.alm.cloud.sap/launchpad#Shell-home

Additional Features


Embedded Exception Monitoring

Get an overview on the integration relevant

exceptions in your cloud scenarios & services

and check which area currently has the highest

number of issues.

Drilldown for a specific category to see all single

exceptions for the specified time range and

scope.

Exception Monitoring Demo

https://calm-prod-eu10-rel-cloud-lob-integration.eu10.alm.cloud.sap/shell/integration-monitoring


Advanced Scope Selection

Services – Open the application for all services

which you like to monitorScenarios – Open the application for your scenario

which you like to monitor


Embedded Documentation

Open the embedded documentation by pressing the button:

Architecture


Architecture

Big Picture

Inte

gra

tio

n

Mo

nit

ori

ng

IM

Application

Event

AssemblerNormalized

Event Store

La

nd

sc

ap

e

Ma

na

ge

me

nt C

lou

d P

rod

ucts

IM API

Cloud Service 1

Cloud Service 2

Cloud Service 3

pull

push

Import from LIS

End-user Input

Registration via Cloud Service

IM API

IM API

Message ID = 123

TransID=abc

Message ID = 231

TransID=abc

PrevCompID=CS1

Message ID = 321

TransID=abc

PrevCompID=CS2

Configuration Aspects

Expert Portal

https://support.sap.com/en/alm/sap-cloud-alm/operations/expert-portal/integration-monitoring.html

Connecting a Push based Cloud Service

SAP SuccessFactors as an example


Connecting a push based Cloud Service

Step 1:

Logon to the corresponding SAP SuccessFactors tenant and open the

Integration Monitoring Registration application.



Step 2:

Enter the necessary information such as Endpoint, OAuth URL, Client ID and

Client Secret. After entering the information press the button Register. For

more information please see SAP Help Portal: Enabling SAP Cloud ALM APIs

https://help.sap.com/viewer/08879d094f3b4de3ac67832f4a56a6de/2020-06-16/en-US/704b5dc854f549888a238f94015e1eac.html



Step 3:

Check in the Landscape Management application if the registration was successful.

Pull based cloud services can be added manually or via an import function to our Landscape Management!



Step 4:

Choose the not configured cloud service from the

scope selection and open the configuration panel.

Step 5:

Switch the data collection toggle from off to on.

Simple configuration of cloud services!


Optional: Advanced Service Configuration

Configuration at category level

Alert configuration at interface level

Scenario Configuration

https://wpb101101.hana.ondemand.com/wpb/pub/wa/index.html?show=project!PR_47073B4D44BFC5A7:guided

Roadmap


2011*

SAP Cloud ALM for Operations – Integration Monitoring

Roadmap

2008*20052002

Capabilities

▪ Monitoring of end-to-end

message flows

▪ Searching & Tracking for single

message artefacts

▪ Flexible alerting based on

different grouping criteria

▪ Embedded Exception

Monitoring (Pull based

Scenarios)

Content – Integration Monitoring

▪ SAP S/4HANA Cloud

▪ SAP Cloud for Customer

▪ SAP Cloud Platform Integration

Integration Flows

Content – Exception Monitoring

▪ SAP S/4HANA Cloud

Data Replication Framework

Asset Central Foundation

Integration Errors

▪ SAP Cloud Platform Integration

Integration Flow

Deployment Failures


▪ SAP Marketing Cloud

▪ SAP Concur

▪ SAP SuccessFactors


▪ SAP Cloud Platform (Neo)

Java Application Log Errors

Alert Notifications

▪ SAP Cloud Platform (CF)

Alert Notifications


Execution Manager (Integration,

Scheduled Jobs)

Capabilities

▪ Push support for Exception

Monitoring


▪ SAP Ariba

▪ SAP Fieldglass

▪ SAP Asset Central Foundation


▪ SAP API Management

▪ SAP Marketing Cloud


▪ SAP Ariba

Enhancements


Enhancements

▪ SAP S/4HANA On-Premise

▪ SAP Business Suite


▪ SAP Analytics Cloud

▪ SAP Cloud Platform (CF)

Application Log Errors


Early Adopter Care Program


Early Adopter Care process and timelines

June July August September

RTC / EAC start

(29. May 2020)

EAC end

(31. August 2020)

Wave 1: 10 customers Wave 2: +20 customers Wave 3: +40 customers

Go to the SAP Cloud ALM Customer Influence Portal

▪ Review prerequisites

▪ Select the “Register as customer” link

▪ Complete the SAP Cloud ALM Online Scoping form

Once your form is received the SAP Cloud ALM team will review and advise on next steps.

May

https://influence.sap.com/sap/ino/#/campaign/2305

Thank you.

Contact information:

Markus Bechler

Markus Bechler, SAP Cloud ALM Product Management, Customer Experiences & Solutions

sap cloud alm operations integration & exception monitoring · public markus bechler, sap cloud...

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