SAP Cloud for Sales Integration to SAP ERP 6.0End-to-end master data synchronization and process integration

SAP Cloud for Sales

Accounts & Prospects

Customer

� Bidirectional synchronization of Customers and Contacts master data� Unidirectional synchronization of Product/Material master data from ERP� Trigger real time creation of ERP Quotation Inquiry and Sales Order Inquiry from Cloud for Customer

Opportunity� Real-time update of pricing in Opportunity based on ERP pricing conditions� Trigger real time creation of ERP Sales Order Inquiry from Cloud for Customer Quote� PDF view of created Quote and Order in ERP � Periodic update to review relevant Sales Documents for an Account

Opportunity

Sales Order Request

Quote Request

Products

Material

SAP ERP

Pricing

Recent Orders

Sales Orders

Sales Order Request

Quotation

Opportunity

Quote / Order

SAP NetWeaver PI / SAP HANA Cloud Integration

Cloud for Sales – SAP ERP and SAP BI Integration Multiple Integration Touchpoints

Cloud for Customer SAP ERP 6.0

SAP BI

REAL-TIME MASTER DATA SYNCHRONIZATION2

INITIAL DATA LOAD1

REPORT INTEGRATION/ HTML MASH-UP

RECENT ORDERS INTEGRATION (Account 360)4

DATA INTEGRATION – SALES OD to SAP BW

DATA INTEGRATION – SAP BW to SALES OD5

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REAL-TIME OPPORTUNITY-TO-ORDER PROCESS INTEGRATIONReal-time Opportunity Pricing CheckReal-time Quotation ProcessingReal-time Sales Order ProcessingReview of relevant Sales Documents

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Initial Master Data Load

Cloud for Customer SAP ERP 6.0 with Add-On

Initial Load

Contacts AccountsProducts

� Products – load of Material master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer. Load via integration.

� Accounts – load of Customer master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer. Load via integration.

� Contacts – load of Contacts for a Customer master. Load via integration.

* Manual maintenance without extractor content for SAP ERP

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IntegrationContacts AccountsProducts

Near Real-Time Master Data SynchronizationCloud for Sales and Cloud for Service – ERP Integration

� Customer in ERP – new and updated Customer Master is synchronized to Cloud for Customer.

� Accounts in COD – Synchronization of Accounts from Cloud for Customer to ERP.

� Prospects – Synchronization of Prospects between ERP and Cloud for Customer

� Contacts in ERP – new and updated Contacts Master is synchronized to Cloud for Customer*

� Contacts in COD – Synchronization of Contacts from Cloud for Customer to ERP. *

� Products in ERP – new and updated Material Master is synchronized to Cloud for Customer.

* Contacts assigned to accounts/customers only

Cloud for Customer SAP ERP [6.0 and above]SAP NetWeaver PI / SAP HANA Cloud Integration

BP / BP AddressCustomer ContactBP / BP Address AccountContact

DEBMAS/ADRMAS/ADR3MASWeb Service

BP / BP AddressCustomer ContactBP / BP Address AccountContact

DEBMAS/ADRMAS/ADR3MASWeb Service

ProductMaterial MasterProductProduct

MATMASWeb Service

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Opportunity-to-Order Process IntegrationSales Documents View in Accounts and Opportunities

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C4C Opportunity

ECC QuotationOpportunity-to-Order Process IntegrationView ERP PDF from Cloud

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Opportunity-to-Order Process Integration

� Opportunity Pricing Simulation - use Opportunity information and simulate pricing in ERP

� Opportunity to Inquiry – initiate Inquiry creation in ERP directly from an Opportunity in Cloud for Customer

� Orders in ERP – Follow-up Orders created in ERP for the Opportunity are visible to Cloud for Customer. EHP2 is required for Sales Orders. EHP3 is required for Sales Quotes.

� View order via PDF - In order to view the PDF, EHP5 is required for the interfaces

Cloud for Customer SAP ERP [6.0 and above]SAP NetWeaver PI / SAP HANA Cloud

Integration

Customer Quote /

Sales Order Request Opportunity

Web ServiceCustomer

InquiryQuotation Order

OpportunityView Pdf

Web ServiceSales

Document

Web Service

Quotation Order

Opportunity Pricing Opportunity

Web Service ERP IC Add-On

Sales

DocumentPricing Simulation

Web Service

OpportunityRelated Sales Documents

Web ServiceSales

Document

Web Service

Read Sales Document

Account

Sales

Document

Web Service

Read Sales DocumentRelated Sales Documents

Web Service

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Quote & Order Header Info

EHP 2 for Sales Orders

EHP 3 for Sales Quotes

EHP 5 required

OpportunitySales Document ID

Web ServiceSales

DocumentQuotation Order

� Ability to display recent transactions from SAP ERP system with header level information

� Header level data is persisted in Cloud for Sales and Service from SAP ERP

� Customers are expected to extend the “Recent order” object and the corresponding integration

� Other transactional object like invoice, order in back order, service issues etc can be added via SAP Cloud Developer Studio (PDI) as separate tabs within an account. Requires new Interfaces.

Recent Orders Integration Sales and Cloud for Service – ERP Integration

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Cloud for Customer [12.06 and above]

SAP ERP [6.0 and above]

Recent Orders Integration Sales and Cloud for Service – ERP Integration

AccountRecent Orders

Web Service SAP OSS NoteSales

Document

Web Service

Custom logic/query

� SAP Notes # 1724752 used to extract recent Sales D ocument information from ERP and pushing into Sales and Cloud for Service. Provides sample A BAP code (Program / Z-report) for SAP ERP to

Query Account ID Mapping from SAP Sales and Cloud for Service (Internal – External ID Mapping)

Query recent open orders from SAP ERP

Call SAP Sales and Cloud for Service A2X service to create/update last 10 sales orders per accounts

� Customers expected to enhance/extend code to includ e additional attributes.

� Additional objects like Invoices built using Cloud for Customer studio will requires new interfaces to push data through A2X services

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SAP NetWeaver PI / SAP HANA Cloud

Integration

SAP BI OnPremise

Data Transfer – SAP BW to Cloud for Sales and Cloud for Service

Cloud for Sales and Cloud for Service

BW Infoprovider: Infocube, DSO,

Multiprovider, Infoset, Hybrid Provider

BW Infoprovider: Infocube, DSO,

Multiprovider, Infoset, Hybrid Provider

Data Transfer to Cloud Sales and Service

Open Hub Destination (DB

table

Open Hub Destination (DB

table

Transfer to db table

A2X Service

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Detailed View UI / dashboard

Custom BO / Extension Fields in Standard BO

Lean BI Report /

Embedded Components

� Data in BI Infoproviders can be transferred into an Open Hub Destination. � In Cloud for Sales and Service, a custom BO (table) is created to store the data and its

associated web service (A2X) is generated. From BI, call the web service via a Z* program or PI and push the data from the Open Hub Destination into the custom BO (table) in Cloud for Sales and Service.

� Data in custom BO can be exposed in Cloud for Sales and Service UI as embedded tables or as native reports.

SAP BI OnPremise

Report Integration / HTML Mash-Up in Sales and Clou d for Service

Sales and Cloud for Service

Detailed View UI / dashboard

BEx 3.X tools(ABAP Web)BEx 3.X tools(ABAP Web)

BW Infoprovider: Infocube, DSO,

Multiprovider, Infoset, Hybrid Provider

BW Infoprovider: Infocube, DSO,

Multiprovider, Infoset, Hybrid Provider

Create Query and Web Template

HTML Mash-up

Custom BO / Extension Fields in Standard BO

Lean BI Report /

Embedded Components

consuming a BW 3.X web template in Sales

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� A BI query can be consumed in an HTML web template in BEx Web Application Designer 3.X� The query shall have the Account ID as a variable to derive context specific data� Mapping information of Account IDs / Product IDs to be maintained in either Cloud for Sales and

Service or BW to map the Cloud Sales and Service Account ID with the Account ID in ERP / BI

Report Integration / HTML Mash-Up in Sales and Clou d for Service

� HTML mash-up to show dashboard with BI / BW information consolidated for a specific account� ERP Customer ID or CRM Customer ID on account header passed as parameter to the Mash-up

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SAP BI OnPremiseSales and Cloud for Service

Data Transfer – Sales and Cloud for Service to SAP B W(Minimum BI Version: BW 7.3SP5)

Master Data MDAV

Replicated ODP Data Source (Consumer)

Replicated ODP Data Source (Consumer)

Transaction Data MDAV

Master and Transactional Data Store (DSO, Infocube)

Transformation & DTP

Master and Transactional Data Store (DSO, Infocube)

Transformation & DTP

Data Transfer to SAP BI

Data Loading in BI

OD

P D

ata

So

urc

e f

or

ea

ch M

DA

V

Request from SAP BI to Cloud for Sales and

Service

•In this mode of integration, data is transferred from Sales and Cloud for Service to SAP BI. The

data sources in Cloud for Sales and Service are exposed via Operational Data Provider (ODP)

service that are consumed by SAP BI.

� Minimum BI version: BW 7.3 SP5

� Only full upload supported (Selection criteria possible)

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