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SAP Cloud Reference Systems

Quality Assurance

Scenario Outline

© 2012 SAP AG. All rights reserved. 2

Content

Scenario Overview

Business Scenarios in a Reference System

Introduction

Typical Usage

Process Illustration

Usage Example 1: Quality Planning

Usage Example 2: Planned Inspection after Production

Usage Example 3: Planned Inspection at Goods Receipt

Usage Example 4: Planned Inspection at Goods Issue

Usage Example 5: Unplanned Quality Inspection

Usage Example 6: Quality Analysis

Scenario Overview Business Scenarios in a Reference System

Introduction

Typical Usage


Business Scenarios in a Reference System

In a Reference System, you can experience

how a business scenario meets specific

requirements of a typical midsize company.

The following slides outline and illustrate

the individual process steps of a business

scenario as it has been realized in the

model company Almika.

For hands-on experience, you can take

advantage of the business scenario document,

which guides you through the process with

detailed step-by-step instructions.


Introduction

Quality Assurance

Scenario Introduction

Quality Assurance is an integral part of supply chain management

which ensures that products fulfill quality expectations. It comprises all

actions necessary to determine whether a product meets predefined

quality requirements. The inspection process can be either initiated

automatically, such as a planned inspection by manufacturing

processes, or manually as an unplanned (ad hoc) inspection.

It comprises the following steps:

Inspection creation

Sample drawing and preparation

Results recording

Quality decision

Detailed analysis for Quality Assurance can be used to ensure

compliance and increase competitiveness.


Typical Usage (1 of 6) Quality Assurance

Quality Planning

Quality Planning focuses on setting quality objectives and specifying

necessary operational processes and related resources to fulfill them.

The Quality Planning work center allows the definition of basic data for

the quality standards which are required to plan and execute quality

inspections, such as

Quality code catalogs: are used to manage, to uniformly define and to

standardize information, e.g. in form of defect types or defect locations.

The quality code catalog supports the management and evaluation of

the qualitative data.

Inspection plans: describe the standards, methods, resources and

operations of inspections for relevant products, product groups or

processes.

Quality documents: describe inspection instructions, specifications or

inspection results. It can be attached to inspection plans, inspections,

check tasks, purchase orders or purchasing contracts.

Quality projects: provide comprehensive functionality to develop new

products (Advanced Product Quality Planning, APQP) or to

significantly improve the quality (Six Sigma) of products and

processes.



Planned Inspection after Production

After creating the production order, an inspection with reference to an

inspection plan will be generated. At production order release, the

corresponding production lot and production tasks will be created. In

parallel, the related inspection will be released and a check task will be

created.

During inspection processing, findings and results can be recorded.

Inspection results can be recorded in the form of notes, attached images,

defect codes or measured values. After results recording, the system will

determine whether to accept or reject the lot and will propose yield or

scrap quantities for production confirmation. To finish a check task and to

confirm its quantities, results recording has to be finished. Finally, to

complete the inspection, it has to be decided whether the material will be

accepted or not.

To support defect cause identification and continuous improvement

process, a customizable defect analysis and inspection analysis report

can be used. These reports show detailed information on recorded defect

types, showing the numbers of each defect recorded and classifying

defects into categories, for example, time period, location, business

partner or product.

.



Planned Inspection at Goods Receipt

After posting the goods receipt, an inspection with reference to an

inspection plan will be generated.

During the inspection processing, findings and results can be recorded.



determine whether to accept or reject the inspected materials. To

complete an inspection, results recording has to be finished and a quality

decision has to be done.






partner or product.



Planned Inspection at Goods Issue

After posting the goods issue, an inspection with reference to an

inspection plan will be generated.

During the inspection processing, findings and results can be recorded.



determine whether to accept or reject the inspected materials. To

complete an inspection, results recording has to be finished and a quality

decision has to be done.






partner or product.



Unplanned Inspection

An unplanned inspection is created manually with or without reference

to an inspection plan. This kind of inspection can be used to process

and analyze problems during

goods receipt (receiving inspections for supplier deliveries, first

articles, customer returns, and stock transfers)

production (in-process control and final inspections for production)

shipping (final inspections for customer shipments)

After the results recording, a quality decision has to be made.



Quality Analysis

Customizable reports for defect analysis and inspection analysis help to identify

defect causes and support the continuous improvement process. Quality

managers and quality engineers can access these reports to quickly survey

critical defects and characteristics in the work center ‘Quality Control’ out of the

‘Reports’ view.

Defect Analysis Report

This report shows detailed information on recorded defect types, showing the

numbers of each defect recorded, and classifying defects into categories, for

example, product, business partner, location or time period.

Inspection Analysis Report

This report shows detailed information on processed inspections, such as quota

information, for example, the skip quota, total number information, such as the

number of rejected inspections per month, and average value information, such

as the average quality score.

Process Illustration Usage Example 1: Quality Planning

Usage Example 2: Planned Inspection after Production

Usage Example 3: Planned Inspection at Goods Receipt

Usage Example 4: Planned Inspection at Goods Issue

Usage Example 5: Unplanned Quality Inspection

Usage Example 6: Quality Analysis


Quality Assurance Quality Planning

The quality engineer

creates a quality code

catalog with a

respective catalog

structure, including

quality codes used for

inspection.


creates an inspection

plan with a certain

combination of key

parameters for the

inspection of a certain

product.

Quality Engineer Quality Engineer

Quality Planning Quality Planning

Process

Role

Work center

Form

Financial

Posting

Create Quality Code

Catalog Create Inspection Plan

Set up Production

Model

To enable the quality

inspection during

production, a quality

check operation has to

be included into the bill

of operation structure of

the production model.

To enable quality

inspection in

warehouse, the option

‘Autonomic Inspection ‘

has to be set for the

inspection process of

the logistics model.

Planning and

Production Master Data

Quality Engineer


Quality Assurance Planned Inspection after Production (1 of 2)

Create/Release

Production Proposal

The production planner

checks and releases

the production order.

The warehouse

manager checks if

there is enough stock

on hand for the

components to start

production.

The production

operator confirms

quantities for the

components as planned

and finishes the

production task.

The supply planner

creates a production

proposal and releases it

for production.

Supply Planning

Production Tasks (type

‘make’ & ‘check’)

Supply Planner Production Planner Warehouse Manager Production Operator

Production Control Internal Logistics Execution

Process

Role

Work center

Form

Financial

Posting

Check/Release

Production Order Stock Overview

Confirm Production

Task

Record Inspection

Results

The inspector

executes the task of the

operation type ‘check’.

He records the

inspection results,

confirms the quantities

and finishes the task.

Execution

Check task

Sample Drawing Instruction

Inspection Instruction

Inspection Results

Quality Engineer


Quality Assurance Planned Inspection after Production (2 of 2)

The production planner

reviews all production

related data and closes

the production lot.

Production Planner

Production Control

Process

Role

Work center

Form

Financial

Posting

Complete

Production Lot

The inspector checks

the data of the material

inspection and finally

decides about the

quality of the produced

material.

Quality Engineer

Quality Control

Complete Inspection


Quality Assurance Planned Inspection at Goods Receipt

Create Purchase

Order

The warehouse

manager maintains the

delivered quantity and

posts the goods receipt

using data from

supplier delivery.

The ship-to location is

set by system default.

The supply planner

calls the buyer about

additional demand of

goods purchased to

stock.

The buyer creates the

purchase order

manually.

Purchase Requests

and Orders

Buyer Warehouse Manager

Inbound Logistics

Process

Role

Work center

Form

Financial

Posting

Post Goods Receipt

The inspector

records the inspection

results and confirms the

number of inspected

samples.

Finally, he decides

about the quality of the

inspected material.

Quality Engineer

Quality Control

Record Inspection

Results and Quality

Decision



Inspection Results

The warehouse

manager performs the

goods movement from

the inspection storage

to the warehouse.

Warehouse Manager

Internal Logistics

Goods Movement Review Quality

Levels

The inspector reviews

the defect analysis

report for defect cause

identification and

continuous

improvement after

inspections.

Quality Control

Quality Engineer


Quality Assurance Planned Inspection at Goods Issue

Create Sales Order

The supply planner

reviews the customer

demand generated by

the sales order and

releases the demand.

Based on the sales

quote, the sales

representative creates

a sales order.

Sales Orders

Sales Representative Supply Planner

Outbound Logistics

Control

Process

Role

Work center

Form

Financial

Posting

Release Sales Order

for Delivery

The warehouse

manager posts the

goods issue and the

system automatically

creates an outbound

delivery and a new

inspection at the same

time.

Outbound Logistics

Post Goods Issue and

Start Inspection

Process

Warehouse Manager


Quality Assurance Unplanned Inspection (with/without reference to inspection plan)

Create New Inspection

(with or w/o reference)


records the inspection

results and confirms the

number of inspected

samples.

Finally, he decides

about the quality of the

inspected material.

The warehouse

manager manually

creates a material

inspection with or

without reference to an

inspection plan.

Inbound Logistics



Inspection Results

Inspection

Warehouse Manager Quality Engineer

Quality Control

Process

Role

Work center

Form

Financial

Posting

Record Inspection

Results and Usage

Decision


Quality Assurance Quality Analysis

Process

Role

Work center

Form

Financial

Posting


reviews the defect

analysis report for

defect cause

identification and

continuous

improvement after

inspections.

Quality Engineer

Quality Control

Evaluate Defect

Analysis


reviews the inspection

analysis report for

defect cause

identification and

continuous

improvement after

inspections.

Quality Engineer

Quality Control

Evaluate Inspection

Analysis


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