SAP CRM Order to Cash Process with integration to SAP ECC

SAP CRM Order to Cash process can be completed with

integration to the SAP ECC system and specifically to the SAP SD

module.

Following are the steps to be followed for a very basic straight

forward order to cash business scenario in a retail environment:

1) Master data:

Organisation Structure – The Organisation structure is maintained

in the SAP ECC system and is replicated to the SAP CRM system.

Customer Master – Generally in a green-field implementation, the

master system for Business Partners (Customers) is the SAP CRM

system. This is the best proposed route as SAP CRM provides a

holistic 360 degree view of the Customer.

Product Master – Product master will normally be the SAP ECC

system which has a more complex product/material management

setup but SAP CRM can also be maintained as the Product master

in business scenario’s which require this.

2) Customising data:

The customising data needs to be replicated from the SAP ECC to

SAP CRM system for the condition technique and usages for the

following:

Pricing

Free Goods

Product Determination

(Middleware is used to replicate data between the SAP ECC and

SAP CRM systems)

3) Configuration of Transactional and Master Data:

All the necessary configuration is maintained within the SAP CRM

and SAP ECC system along with any additional BADI

implementation depending on the requirement of the business

process to be implemented.

4) Following is the standard order to cash business process in a

Retail environment:

Sales Order is created in SAP CRM and replicated to the SAP ECC

system using Middleware.

The SAP CRM system also creates a dependent item in the billing

due list, containing billing information from the sales in situations

where billing is carried out from the SAP CRM system.

A delivery is created in the SAP ECC system from the Sales Order.

The delivery status is also updated in the Sales order present in

the SAP CRM system with the transaction history (document flow)

updated.

Goods issue is posted in the SAP ECC system which relates to the

reduction in stock level as material is picked from the plant or

delivery unit for shipment to the Customer.

The delivered quantity and status is also updated to the sales

order within the SAP CRM system with the transaction history

(document flow) updated.

Based on the delivered items the previously created dependent

item in the billing due list is updated.

A billing document is created in the SAP CRM system and deletes

the corresponding billing due list item.

After verifying the invoices which were created, they are further

released and replicated to the SAP FI-CA module within the SAP

ECC system for further processing of the payment.